The Pure Water People

We have had their filtration system for nearly 10 years and we have never regretted the investment. Having full pressure filtered water throughout the house is so much better than living with the hard water in our area. They may not be the cheapest systems but they do a great job. Some reviewers complain about the cost of the annual service but they may not realise it includes replacement filters as well as the labour. Unfortunately, after 10 years the wooden box used to house the system outside our house finally succumbed to the weather and needed to be replaced, so we ordered a replacement box. The very friendly engineer (Mike Hagues) turned up on time and installed the new box. This required him to rearrange the system to make the layout more compact and while he was at it he reordered the filters (because since it was installed the recommended sequence has changed). The marine ply used is better than the original and this time it comes supplied with insulation to reduce the risk of freezing. The work was undertaken very professionally and the end result looks great. Plus it is a slightly smaller box, which is better.

They are a great company, always let you know when they are coming. Very professional & polite staff and always do a satisfactory job. Kevin was the engineer today .

Lewis came out today and told me exactly what is going on with the system replaced all filters did all the system checks all over and done with in 45 mins I have always expected good service from this company and I get it.

The whole experience with Pure Water has been very positive and highly recommend them. Kevin was very professional and very helpful clarifying all the steps of what he was doing for the service contracted. Very happy with the whole experience indeed.

The engineer kevin arrived in good time. Explained what he was going to do. Tested the mains water from the purification system which was ok. he then changed the drinking water filters. When complete checked the system was ok. Also checked for leaks before leaving. The place was left clean and tidy. A good job done

The team (Lewis and Nihkz) arrived on time and were very polite and knowledgeable. Lewis has been to me a number of times and has always been helpful and efficient. No messing, got down to the job straight away and checked all the processes, checked the condition of the water flow and softness of both hot and cold water. Regeneration was also checked. Very pleased with their work, they even refilled my salt container for me and took away the bag. The cost has gone up over the years but its about what one would expect. Thanks boys’ good job.

Lewis and a trainee called Rikki serviced our water filter system today. They were efficient and polite, explaining everything that they were doing. Lewis answered my queries and they left everything clean and tidy.

Delivered everything they said they would. Great service. Friendly engineer (Kevin) who explained everything he did and why. Explained about the aftercare etc. Kevin even called once he had returned home just to check if everything was okay with the system! I have left the review a while just so I could explain the benefits. The water is giving us extra bubbles from soap and both my wife and I feel our skin is softer but more importantly there is no limescale on our taps or in our kettle.