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The Pure Water People

4.8

1749 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Installation and sale of pure water system
Customer Service
Quality
Value
Great sales pitch from the rep who came over. Very flexible for installation times, and nice friendly engineer who came to fix it all in. Well put together and clean tidy working throughout. Quite expensive product to buy but fantastic results and end product.
Aran Martin Posted on 30/04/2020 , work completed 19/11/2019
The trader replied (on 15/06/2020)
"fantastic results and end product" Just what we love to hear !!!! Thanks for a smashing review Aran.
Reliable company, efficient work, and expected end results.
Customer Service
Quality
Value
System was installed by Mike and his assistant who were very polite, professional and efficient in their work. Mike discussed everything with me before proceeding and during the installation. Had a couple of issues (dislodged pipe inside the unit and excessive usage of salt) following the installation which were both resolved by Mike who replaced the unit, quickly and professionally. Unit is working well since . No lime scale, soft water, less shampoo, and cleaning materials all round. We are very satisfied with the system and are happy to recommend this company and their proficient staff to anyone considering water purification in their home.
Customer in Greater London Posted on 23/04/2020 , work completed 23/01/2020
The trader replied (on 15/06/2020)
Thank you for your review, I am glad that your unit is working well after a couple of glitches,it is important to us that you are entirely happy with your purchase and that we restored your faith to recommend us to friends and family.
Maintenance and filter change
Customer Service
Quality
Value
Service and filter change carried out by a very personable Michael, quickly and without delay. If every tradesman who visited was as efficient the world would be a better place.
Customer in West Berkshire Posted on 22/04/2020 , work completed 22/04/2020
Maintenance and filter change
Customer Service
Quality
Value
Arrived at 9 am. distanced himself as the company informed us. The agent called Lewis wore his mask throughout his visit minimal contact with myself then carried out all that was required changed filters and disposed of the old ones. worked clean and tidy and the system is working very well. Very happy well pleased.
Phil Posted on 06/04/2020 , work completed 31/03/2020
The trader replied (on 15/06/2020)
*****five fabulous stars - thanks Phil *****
Annual Service
Customer Service
Quality
Value
Lewis from Aquatec came yesterday to do my annual service and to install a new tap. We were very pleased to see him especially in the circumstances (The Coronavirus pandemic). He was very informative and efficient and told us things and explained in great detail why we have to do this or that which we appreciated very much. He stuck to all the rules which his company stipulated to keep him and us safe in this dangerous time. Like the AA man Lewis is a very nice man all round.
Customer in North Somerset Posted on 02/04/2020 , work completed 01/04/2020
The trader replied (on 15/06/2020)
*****Lewis is a thoroughly good chap! He cares about our customers and always makes the effort to be thorough and personable, I will pass your feedback on to him.
Service of Water Softener System
Customer Service
Quality
Value
The Service Engineer Lewis was very efficient and considerate of the safe distancing rules. All materials used or removed were taken away for disposal.
Customer in North Somerset Posted on 01/04/2020 , work completed 01/04/2020
Service
Customer Service
Quality
Value
Kevin came to me on time, carried out the service efficiently there was no mess you would not have known he had been. Would recommend the company - we have been with them for approximately 15 years.
Customer in Swindon Posted on 26/03/2020 , work completed 20/03/2020
The trader replied (on 15/06/2020)
Thank you for 15 years of custom - we appreciate your five star review and positive feedback.
Annual Service
Customer Service
Quality
Value
The regular annual service was carried out today by Lewis, who called 10 minutes before arriving so that we could prepare for his arrival. The service was, as usual, thorough, and the settings tweaked to improve effectiveness. Recommended efficient service.
Customer in Buckinghamshire Posted on 25/03/2020 , work completed 25/03/2020
Yearly maintenance for water softener
Customer Service
Quality
Value
We have always been very satisfied with the yearly maintenance of our Water Softener. The Engineers have always been very professional and informative about the system. We would highly recommend this company and their products.
Customer in South Gloucestershire Posted on 24/03/2020 , work completed 24/03/2020
The trader replied (on 15/06/2020)
Thanks for five fabulous stars ***** we could not ask for better!
Regular maintenance
Customer Service
Quality
Value
We have used this company to service our water filtration system for many years and they are always efficient and friendly. Support staff in the office are also very efficient and helpful.
Customer in Surrey Posted on 20/03/2020 , work completed 20/03/2020