The Pure Water People

Having had a Pure Water System for around 10 years in my previous home, I decided without hesitation to use them again for my new property. They are a great company to deal with as you always speak to a real person and the phone is answered promptly. I discussed with Charlotte my requirements and she was really helpful in sending me photos of what the system would look like in a real situation so that I could plan for the location of my new one in the new property. Once we had an agreed a date, Lee came and did a survey while the new kitchen was being installed so that he could have a discussion with the kitchen fitter. Once the kitchen was completed Lee came back and installed the soft water and K5 system. Lee did a great job in fitting it all in the required space and took care to be mindful of the new kitchen. Having had to drink Thames Water for the last few months and live with a horrible kettle that kept needing descaling, I am delighted to have my filtered water system back again in my new property!

Kevin from Pure water people did a great job to install water purifier and RO. He was really professional. Kevin explained at each step what he's doing and why. After finishing installation, he explained the system functioning in detail. Moreover, he was happy to discuss any follow up problems by directly calling him.

The staff member was friendly and efficient when contacting us to arrange the appointment. Lewis carried out our annual service and was punctual, courteous and helpful.

Kevin the engineer from Pure Water People installed our Water softener system last year and carry out our first yearly service. He was professional and patient. We wanted to upgrade our drinking water system and he explained in depth of a few options. We chose Kinetico K5 and engineer Lee came to install the system. He was punctual, friendly and professional. He explained the whole installation in details. He carried out the whole installation neatly and left no mess at all. He checked the system thoroughly before he leaves. We would highly recommend Pure Water People for their top notch service. Their after sale team is impeccable too.

We had an initial consultation with Francoise, who gave us a very detailed explanation about the company and the service it provides and the aftercare and also demonstrated physically the advantages and benefits of softening the water at our house. We had a over 20 year old water softener installed by the previous owner which had ceased to work properly. Everything was clearly explained including costs and she seemed very genuine. Lee arrived on time on the day of the installation and carried out firstly the removal of the old water softener (which in fact took took longer than the installation of the new water softener), with a lot of skill despite its awkwardness, followed by the installation and commissioning of same. A basic explanation of how to operate it was explained including the connection to our WIFI. The work was conducted in a very tidy manner. All in all we were very satisfied with everything carried out as scheduled and looking forward to the aftercare that has been promised.

Lewis, from Pure Water People, has just completed our first water system service. He was very courteous and explained, in simple language, what was happening. Overall a job well done and simple instructions for the layman to follow.

Lewes the "The Pure water People" technician provided a comprehensive service, which covered water softening and filtered drinking water. Lewes clearly explained why & what he was doing. I have been serviced annually for 12 years. Finally Lewes also gave me a look forward regarding the items that may need replacing next year. The Pure water People always call me in good time to arrange the service visit at a convenient time, their number is in my contact list as my BT Premium (VOIP) home phone and iPhone only ring if the incoming call is in their respective contact list.

Had to decide between Pure water and another vendor. Pure water team came across as professional, knowledgeable, with competitive prising. They had great product options. We got excellent installation service and cannot complain. Highly recommended.

Annual Service completed today by Lewes. Arrived on time. Courteous throughout visit. Kept us informed what he was doing. Considerate not to make a mess.

I recently had a water softener installed by Pure Water People, and the entire experience was fantastic. Neil demonstrated how the system worked beforehand and followed up as promised, ensuring everything was on track. Then, Kevin, the engineer, handled the installation with great professionalism. He walked me through each step of the process, explained everything clearly, and answered all of my questions. Both Neil and Kevin were incredibly friendly, polite, and efficient. I couldn’t be more satisfied with the service and would highly recommend Pure Water People to anyone!