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The Pure Water People

4.8

1749 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1749 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Aquatec Purification system filter change
Customer Service
Quality
Value
The engineer kevin arrived in good time. Explained what he was going to do. Tested the mains water from the purification system which was ok. he then changed the drinking water filters. When complete checked the system was ok. Also checked for leaks before leaving. The place was left clean and tidy. A good job done
Customer in Greater London Posted on 28/02/2020 , work completed 19/02/2020
Servicing and maintenance of water softener system
Customer Service
Quality
Value
The team (Lewis and Nihkz) arrived on time and were very polite and knowledgeable. Lewis has been to me a number of times and has always been helpful and efficient. No messing, got down to the job straight away and checked all the processes, checked the condition of the water flow and softness of both hot and cold water. Regeneration was also checked. Very pleased with their work, they even refilled my salt container for me and took away the bag. The cost has gone up over the years but its about what one would expect. Thanks boys’ good job.
Customer in Wiltshire Posted on 27/02/2020 , work completed 26/02/2020
The trader replied (on 06/03/2020)
FIVE FABULOUS STARS***** WE COULD'NT ASK FOR BETTER!
Great, efficient service
Customer Service
Quality
Value
No hesitation in recommending the company efficient service, great to have pure water.
Customer, Surrey Posted on 26/02/2020 , work completed 26/02/2020
Efficient service
Customer Service
Quality
Value
Lewis and a trainee called Rikki serviced our water filter system today. They were efficient and polite, explaining everything that they were doing. Lewis answered my queries and they left everything clean and tidy.
Customer in Hertfordshire Posted on 25/02/2020 , work completed 25/02/2020
Installation of water purification system
Customer Service
Quality
Value
Delivered everything they said they would. Great service. Friendly engineer (Kevin) who explained everything he did and why. Explained about the aftercare etc. Kevin even called once he had returned home just to check if everything was okay with the system! I have left the review a while just so I could explain the benefits. The water is giving us extra bubbles from soap and both my wife and I feel our skin is softer but more importantly there is no limescale on our taps or in our kettle.
Steve, Welwyn Garden City Posted on 20/02/2020 , work completed 02/02/2020
The trader replied (on 06/03/2020)
Hi Steve, I appreciate your "new" customer review, I am pleased to see that you are enjoying your Pure water, not only seeing the benefits but feeling them too! I will pass your feedback on to Kevin he is highly experienced and cares that you get the most out of your investment with us, in truth all of our Engineers are exactly the same! Here's to years of fabulous water! Regards, Cathy
Happy customer
Customer Service
Quality
Value
Efficient service, turned up on time and got on with it.
Kevin, Berkshire Posted on 20/02/2020 , work completed 20/02/2020
The trader replied (on 06/03/2020)
Fabulous Five star reviews***** Thankyou from all at PWP!
My review
Customer Service
Quality
Value
Company is excellent. All dealings are great, Both engineers we have had recently are great. I was sceptical, but they were brilliant. They are a good company. I would highly recommend.
Beryl, Middlesex Posted on 19/02/2020 , work completed 19/02/2020
The trader replied (on 06/03/2020)
Hi Beryl, I am super happy that you are a Pure water convert and no longer sceptical. we really do work hard to try and exceed our customers expectations and you have proven this with your lovely review. we really appreciate it - thank you so much!!!!
Change of filters
Customer Service
Quality
Value
I have now had a whole house water purification system by Aquatec for over a year, excellent results and would not not live without it now. The filters were due to be replaced and this was done today. Excellent service in reminding me of this and setting up a date convenient to me for this change to be done. Kevin who installed the filters today was marvelous, showing me in great detail what needed to be done in case I decided to attempt this myself in the future. Friendly and efficient are just tow words I chose to describe Kevin, what an asset to Aquatec. He reset the system tested the water shook hands and went on to his next job --well done Aquatec!!
Customer in Hertfordshire Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 06/03/2020)
We are so pleased to hear that you cannot live without your system, it really does deliver to the promises that we make. I will pass your lovely feedback on to Kevin and the Engineering team - we love Kevin to bits, he has an amazing work ethic and is highly skilled! see you soon, thanks so much Cathy.
Kevin visited today to return our unit after repairing a leak.
Customer Service
Quality
Value
Excellent service by company and serviceman, Kevin, he worked competently and quickly. He was polite and cheerful. Thank you!
Customer in Wiltshire Posted on 17/02/2020 , work completed 17/02/2020
The trader replied (on 06/03/2020)
I will pass your lovely feedback on to Kevin - many thanks for such a glowing review.
Reliable service
Customer Service
Quality
Value
They have regularly serviced our water softener since it was installed in 2012. They always phone to remind us that a service is due and once a time is agreed they keep the appointment. They carry out the service professionally, explain what they are doing and answer any questions. There is no fuss and they do not create any mess. The one time there was a problem after they left it was quickly resolved by phoning their office. This time the service could not be faulted.
Customer in Hertfordshire Posted on 14/02/2020 , work completed 14/02/2020
The trader replied (on 06/03/2020)
five fabulous stars ***** we really could'nt ask for better - thankyou so much!