The Pure Water People

We had the Aquatec Whole House Purification System installed in January 2014. We live in the Chilterns a very high rated hard water area. Kettles, cysterns, taps everything was caked in limescale. The choice was one of the best decisions, the installation was impecable, the two engineers were professional, polite, considerate and helpful. The impact on our house has been palpable kettles last a long time, sinks and taps no longer encrusted with limescale, toilets and cysterns easy to maintain, we do not buy bottled water since the installation. Annually we have the system serviced, the engineers are all of the same professional, polite efficient standard, punctual courteous. Happy to share what they are doing and why. I would highly recommend this product and the service.

Highly recommended and professional tech, Lewis. I just want to thank you for your assistance and service today, completed on time and at the price quoted. The company are always helpful letting know what is needed to be done and providing a cost and to date always spot on.

All aspects of the purchase and installation were dealt with very efficiently and professionally. Our installer Mike was excellent and could not be faulted. He discussed every aspect of the installation with us before he carried out the work and made sure that all the equipment was installed in places that were most convenient to us. We were particularly impressed at how he was able to install the outside unit in a very awkward space and make a bespoke box to protect it. He also made sure that we retained as much space as possible under the sink. His work was to an extremely high standard and he left everything very clean. He also explained everything very clearly. I would certainly recommend this company.

Lewis, the engineer, came to service our unit which we have had since 2012. He was quick, careful and efficient. He explained his procedure and gave us tips on how best to use the equipment. He left the place tidy when he finished. We were very happy with the service we received.

The engineer, Lewis, was very courteous and polite. Explained what he was doing when I was curious. Carried out the service in a professional manner. Cleaned up well afterwards.

Lewis came to do the service as usual. He did a very good job and explained the result very details. We have been with Pure Water for 3 years and they always contact us when the service due.

Today,Lewis came in to service our unit which we’ve had since 2007. We have this serviced every 2 years. Lewis explained that everything was fine with the unit and the water quality was good. Would certainly recommend the pure water people to anyone for their good,efficient service.

Had the same engineer (Lewis) as last year. Remembered the property and the system. Worked very efficiently and left the place tidy once he'd finished. Excellent service.

Lewis carried out filter changes and a thorough test of the system and flow rates throughout the house. The works were quickly and efficiently carried out, he was very informative and gave advice on frost protection.

One of the pipes was replaced and made sure the valve was working. Lewis was very thorough, and explained what he was doing as he did it and checked the water afterwards to make sure there were no leaks. It was all done on the date scheduled by Lewis who was very friendly and helpful.