Endorsed by Which?

The Pure Water People

4.8

1733 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1733 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Pleasant, prompt, clean & professional.
Customer Service
Quality
Value
Changed filters, checked water standard & system. Arrived within time limit & was very pleasant. Work was done to agreed price.
Carolyn Ann, Avon Posted on 03/12/2019 , work completed 03/12/2019
Prompt & professional.
Customer Service
Quality
Value
Lewis was polite & helpful.
William, Avon Posted on 02/12/2019 , work completed 02/12/2019
The trader replied (on 06/03/2020)
William thankyou for taking the time to give us ***** FIVE SUPER STARS!
A thorough job
Customer Service
Quality
Value
the annual service of our water system took place today, a thoroughly comprehensive job, carried out with professionalism.
James, Avon Posted on 02/12/2019 , work completed 02/12/2019
Very thorough and helpful
Customer Service
Quality
Value
Arrived on time - carried out work to agreed standard and budget. Offered aftercare if need and offered helpful advice for future servicing.
Patricia, Oxfordshire Posted on 02/12/2019 , work completed 02/12/2019
Yes
Customer Service
Quality
Value
Checked water treatment system.
John, Oxfordshire Posted on 29/11/2019 , work completed 29/11/2019
My review.
Customer Service
Quality
Value
Service etc. Was a trader we've met before, which is good. Friendly & professional.
Which? Trusted Traders Consumer Posted on 27/11/2019 , work completed 27/11/2019
As arranged
Customer Service
Quality
Value
Annual service - all carried out fine - arrived in time slot given. Fully satisfied.
Joyce, Avon Posted on 27/11/2019 , work completed 27/11/2019
Considerate & professional.
Customer Service
Quality
Value
Difficult problem solved after careful investigation. Finally resolved all issues.
Robin, Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
My review
Customer Service
Quality
Value
Was late with coming but did phone to let me know. The young man was very polite and accommodating in the work area very well even though it was very wet. The filters are outside. He was very informative and let me know what he was doing - all the changes he informed me about
William M., Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
Twenty-one years of a quality product, and the excellent service continues...
Customer Service
Quality
Value
Our investment in Aquatec's pure water system has been one of our best decisions. This is a Company who puts integrity before financial gain and deserves to be commended. We don't have a maintenance contract, but their customer services reminds us each year to have our system serviced. The price covers replacement parts and ensures the two units (house water softener and drinking water) work at maximum capacity. When finally our original unit water softener unit began to leak they removed it and suggested several solutions. We opted to purchase a four-year old model being removed from a house up for sale. We agreed a price, but between that deal and the fitting a week later the house purchaser decided to keep it. Instead of telling us we'd missed out, Kelly arranged for us to have a brand new unit fitted for the same price and gave us a six-year guarantee! And, Elliot, as with all those Aquatec's engineers over the years, was a pleasant young man and has now done a splendid refit.
Ruth Johnson Posted on 15/11/2019 , work completed 14/11/2019
The trader replied (on 28/01/2020)
Hi Ruth, wow!!!! Thank you for your detailed and wonderful review, we really do care about every aspect of our customer relationships - not just that your purification system is performing well, but that you receive a first class service from us at all times! we value your 21 years of custom and it is reviews like yours that prove just that! we look forward to seeing you soon to service your new systems. kind regards - Cathy.