The Pure Water People

The regular annual service was carried out today by Lewis, who called 10 minutes before arriving so that we could prepare for his arrival. The service was, as usual, thorough, and the settings tweaked to improve effectiveness. Recommended efficient service.

We have always been very satisfied with the yearly maintenance of our Water Softener. The Engineers have always been very professional and informative about the system. We would highly recommend this company and their products.

We have used this company to service our water filtration system for many years and they are always efficient and friendly. Support staff in the office are also very efficient and helpful.

We have used Pure Water People since our purification system was installed over 10 years ago. Yesterday’s service by a Elliott was as first class as ever. No mess and everything explained in detail.

An issue arose with a recently installed water purification system. A call to the supplier resulted in a prompt engineer visit. Kevin diagnosed and fixed the issue in a polite, friendly and professional manner. Can't ask for any more.

Maintenance of a previously supplied and fitted water purification system. Always on time and efficient, this time no different. Filters changed, system checked, advice given. All good. Mike Hagues was the engineer today.

Lovely to meet Kevin who got on with the work in hand, it was to return a unit after repair and I was amazed how quick and efficient it all was as it looked a tricky job to me!! Kevin showed and told me how it all worked which was fantastic. Very chuffed with everything about this company and thank you so much to Kevin for his top class service.

We have had their filtration system for nearly 10 years and we have never regretted the investment. Having full pressure filtered water throughout the house is so much better than living with the hard water in our area. They may not be the cheapest systems but they do a great job. Some reviewers complain about the cost of the annual service but they may not realise it includes replacement filters as well as the labour. Unfortunately, after 10 years the wooden box used to house the system outside our house finally succumbed to the weather and needed to be replaced, so we ordered a replacement box. The very friendly engineer (Mike Hagues) turned up on time and installed the new box. This required him to rearrange the system to make the layout more compact and while he was at it he reordered the filters (because since it was installed the recommended sequence has changed). The marine ply used is better than the original and this time it comes supplied with insulation to reduce the risk of freezing. The work was undertaken very professionally and the end result looks great. Plus it is a slightly smaller box, which is better.