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The Pure Water People

4.8

1759 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1759 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Professional.
Customer Service
Quality
Value
Following an annual service, we started to have a problem with the supply of our drinking water. With 24 hours Aquatec sent a technician to resolve the matter. He was pleasant and explained very clearly what the problem was and how he would resolve it. However, approximately a week after the second visit, our nine year old water softener system decided to stop the flow of the drinking water entirely. Aquatec reacted fast and efficiently. The issue was resolved satisfactorily and successfully. Aquatec's after-care service is efficacious and their technicians are helpful, caring and plainly knowledgeable about their products.
Jeremy, Buckinghamshire Posted on 17/01/2019 , work completed 17/01/2019
Yes
Customer Service
Quality
Value
Fitter changed dripping tap for a few months. Done to agreed schedule. Very helpful.
Brian, Hertfordshire Posted on 17/01/2019 , work completed 17/01/2019
The trader replied (on 25/02/2019)
Hi Brian, I am glad that we managed to deal with your tap in a timely and professional manner. thanks for posting.
Very Professional
Customer Service
Quality
Value
Very professional pair sent to install our ‘Pure water’ system. Punctual, friendly, efficient and tidy. Explained everything they were doing. Thank you Mike and Kevin.
Customer in Wokingham Posted on 06/01/2019 , work completed 04/01/2019
The trader replied (on 14/02/2019)
Thank you, we appreciate both your feedback and your purchase. From our first visit to your home to completion of your installation we take pride in all aspects of the process. Many thanks.
Professional & helpful
Customer Service
Quality
Value
The engineer came to service and maintain a water softener/purifier that the company had installed 3 years ago. He thoroughly checked out the system that I had to move during kitchen refurbishment. He explained what he was doing & answered my questions. The charge was £150 & he was present for about an hour.
Peter, Somerset Posted on 02/01/2019 , work completed 02/01/2019
Friendly and efficient
Customer Service
Quality
Value
It was a 2 yearly service. They arrived within the time slot allocated and were polite, friendly, quick and efficient. They gave clear feedback and information.
Nicky, Berkshire Posted on 24/12/2018 , work completed 24/12/2018
Fitting a Pure Water System
Customer Service
Quality
Value
A team of two fitted a Silver Pure Water system. It was done faster than schedule and to budget. Good, polite, efficient team, explained what they were doing and consulted me immediately about any problems or difficulties. Nothing went wrong. The site was left neat and clean.
Customer in Oxfordshire Posted on 07/12/2018 , work completed 05/12/2018
The trader replied (on 14/01/2019)
Thankyou for you great review, our Engineers work hard to ensure that you are happy with every stage of the process. Enjoy your pure water!!!!
Polite & considerate
Customer Service
Quality
Value
Liam arrive & worked so hard to install our new system. He worked efficiently was polite & considerate. He explained all he was doing, worked sensitively (I was writing reports) and made reasonable requests. Highly recommend his workmanship.
Alison, Oxfordshire Posted on 06/12/2018 , work completed 06/12/2018
The trader replied (on 14/01/2019)
Hi Alison we really appreciate your review, we are very proud of Liam he is a very talented engineer and we will pass this feedback on to him, enjoy your wonderful water all around your home, we look forward to talking to you for your annual service check in !
My review
Customer Service
Quality
Value
Phoned before appointment time to advice on his way to complete annual service. Punctual. Left everything clean and tidy. Answered any questions I had clearly. Explained what would be needed next year.
Maurice, Avon Posted on 03/12/2018 , work completed 03/12/2018
The trader replied (on 14/01/2019)
Thankyou Maurice for taking the time to review us, we look forward to visiting you again !
Fantastic!
Customer Service
Quality
Value
Arrived on time as promised (10.30 am) clean, smart pleasant knowledgeable clearly explained what was to happen and first class efficient gentleman.
Colin, Somerset Posted on 15/11/2018 , work completed 15/11/2018
The trader replied (on 14/01/2019)
we really appreciate you taking the time to review us Colin, many thanks.
Prompt, Efficient
Customer Service
Quality
Value
Annual servicing on agreed day. Very sociable and quick! All in order.
Phil, Avon Posted on 14/11/2018 , work completed 14/11/2018