Endorsed by Which?

The Pure Water People

4.8

1820 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1820 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent experience from start to finish
Customer Service
Quality
Value
My experience with The Pure Water People has been excellent from the start when Francoise came to our home address and gave us details of the benefits of having a water softener installed and surveyed our home regarding where the softening equipment could be installed. After our survey, The Pure Water People were efficient in organising the installation and guiding us through the process. Finally, the installation was carried out on the date and time specified with marvellous efficiency by Mike! I would thoroughly recommend The Pure Water People to anybody looking to have water-softening equipment installed in their home!
Customer in West Midlands Posted on 06/01/2025 , work completed 03/01/2025
The trader replied (on 29/01/2025)
Mike and francoise were super pleased to get a mention on here, great reviews do mean a lot to us and we appreciate your very kind words.
Great Installation
Customer Service
Quality
Value
Lee is professional, on-time and kind. He worked for 3 hours nonstop and installed our water softener in a small place. The softener is beautifully installed and works marvellously since then. I highly recommend Lee!
Customer in Hertfordshire Posted on 18/02/2025 , work completed 07/01/2025
The trader replied (on 18/03/2025)
Wonderful words indeed! Lee will be very happy to get a mention - he takes great pride in his work - thanks for choosing us to treat your water at home!
A good job well done by a very pleasant man .
Customer Service
Quality
Value
Kevin the engineer from The Pure Water People arrived at the agreed time and quietly and efficiently completed the work of replacing our old water softener with a new one. He also replaced the by-pass with a new one that is much easier to use if required. He thoroughly cleaned up after he completed his work and tested the system to check it was working satisfactorily and explained how to use the new system. We were very pleased with the way the work was carried out and would not hesitate to recommend him to any other customer.
Customer in North Somerset Posted on 07/05/2025 , work completed 06/05/2025
Amazing service and lovely clean and tidy guys.
Customer Service
Quality
Value
It's sad that sometimes in life excellent service feels like an anomaly. They were on time, clean, tidy, courteous and knowledgable. Couldn't recommend them highly enough.
Customer in Hampshire Posted on 02/06/2025 , work completed 02/06/2025
Great service
Customer Service
Quality
Value
Great service , always efficient courteous and thorough from the service booking to completion. Knowledgeable staff and so helpful if any issues.
Customer in Berkshire Posted on 16/04/2025 , work completed 14/04/2025
Trustworthy company
Customer Service
Quality
Value
A very trustworthy company, and very reliable. Lewis from The Pure Water People did our annual service today. He did a very thorough professional job. We had our water softener system installed by them 12 years ago and it has been excellent. No more lime scale, no lime scale in shower or kettle. The only negative thing I can say is it is quite expensive to install and a high service charge every year but the water system is great
Customer in Somerset Posted on 24/02/2025 , work completed 24/02/2025
The trader replied (on 27/02/2025)
Thank you for taking the time to review us and for 12 years of custom and support. Our products stand the test of time and they outlive their warranties by many years as our reviews hold testament to, we only supply and install superior systems of the highest quality, our prices are comparable to companies that offer products that are less efficient with poor warranties. We have not increased our servicing charges for many years, even though costs are increasing for us all, we are mindful that times are not easy for many- we are working hard to provide an exceptional all-round service for every customer at a fair price for us all. We are confident that your system will continue to provide you with wonderful water for many years to come.
Reliable Service Over 20 years
Customer Service
Quality
Value
My water system was installed by Mike in 2005 and has been annually serviced by him. Booking is easy and accommodating. Communication is clear. Quoting always given. No hidden costs. No catcehs. Reliable, friendly and competent plumber and just a lovely person. Highly recommend this service. And the clean water is just THE BEST!!! Best investment in our health that we ever made. Twenty one years and counting!
Customer in Bristol City Posted on 23/01/2026 , work completed 21/01/2026
Excellent Work.
Customer Service
Quality
Value
Mark is always - Clean - Tidy - Efficient. 10/10. Very pleasant to answer any of my questions. Mark has been the engineer for our equipment most of the time since it was originally fitted by him in 2007. We are very pleased to have him look after our equipment.
Customer in Gloucestershire Posted on 30/01/2026 , work completed 28/01/2026
I’m absolutely over the moon with my new Pure Water System!
Customer Service
Quality
Value
Having moved from my home that had this company’s pure water system fitted over 25years ago and wanting the same fitted in my new home and having had another company (because couldn’t initially find this company again as they’d changed their name) say it was impossible to fit this kind of system in my Victorian home, I was initially told by the Pure Water People water that they most likely could find a way to fit one for me. They sent Mike round to look at my complicated job and he found a way! He and Kevin came and the job was finished within a day and a half (the estimated time) and I am sooo pleased with their work. It’s an excellent job and I’m already cleaning and wiping everything down just with this softened water - I’d forgotten how easy it makes cleaning as I was focussing more on the health benefits of my skin, hair and drinking water! Another bonus is my new water system is not taking up any kitchen cupboard space and it’s easy to access outside in it’s insulated box and to monitor with the app which tells me if I am low on salt and I see everything about its functioning on there! Cutting in to my laminate flooring to access the wall to still outside was a small and very neat job and whilst it’s where it can’t be noticed, even if you could see it, unless you know it’s there and point it out, you wouldn’t know! The job was done in a timely and efficient way with very little mess.
Which? Trusted Traders Consumer Posted on 05/03/2026 , work completed 27/02/2026
Professional and quality work
Customer Service
Quality
Value
I previously used the Pure Water people to supply and install a water softener and drinking water supply about 20 years ago. This call was to replace the equipment that had lasted for the past 20 years. They provided a fully costed quote for the equipment and work to be carried out. Let me know who the engineer would be and the approximate time of arrival. Fitted the equipment in a quick and efficient manner. Left the working area clean and tidy. Steve the engineer was professional, helpful and friendly throughout our interactions. I would recommend the company to anyone seeking this type of equipment fitting .
Customer in Swindon Posted on 18/06/2025 , work completed 09/06/2025
Satisfaction
Customer Service
Quality
Value
Excellent, efficient and polite service from Mike.
Which? Trusted Traders Consumer Posted on 21/10/2025 , work completed 02/10/2025
Good work Lewis
Customer Service
Quality
Value
Lewis did a thoroughly good job on my water treatment system. He was polite and very respectful of my property as he had to go all over the house to check taps and toilets. He explained in detail what he was doing and why. He also went through his report with me and left everything neat and tidy. Good work. I would recommend this company to anyone thinking of installing a water softener.
Customer in Warwickshire Posted on 25/09/2025 , work completed 24/09/2025
Annual service
Customer Service
Quality
Value
Mike called in this afternoon and completed a thorough service on our pure water system. He was very efficient and explained the information we needed to know about the system. Excellent
Customer in South Gloucestershire Posted on 29/08/2025 , work completed 29/08/2025
The trader replied (on 08/09/2025)
***** five stars - huge appreciation and many thanks.
Water softening excellence
Customer Service
Quality
Value
The Pure Water People installed for me a Kinetico Premier Compact water softener, a Kinetico K5 Pure+ filter for drinking water and a Dante Tri-Pure tap at the kitchen sink. A PWP technician visit within 3 days of my phone call, gave a clear demonstration of the need for a softener, the equipment needed and the location for it. 2 days later their expert and affable fitter, Mike, spent 4 hours installing the system with impressive plumbing and leaving much more usable space in our under-sink cupboard than we had expected. No more lime scale build-up on our taps and showers! An altogether impressive service by people who know what they are doing, have been long-term employees of PWP and give a superior customer experience.
Customer in Oxfordshire Posted on 03/10/2025 , work completed 27/09/2025
Annual service with the pure water people
We had our annual service with The Pure Water People on 2nd October. The company advised me a couple of days before that they would arrive in the morning. Lewis was our engineer that day, he has been to us several times and is very professional and friendly. He replaced the filters and the price was as advised. Very happy with the company, have used them for over 13 years.
Customer in Surrey Posted on 06/10/2025 (Reviewer did not use service)
Good friendly helpful service
Customer Service
Quality
Value
We have had our water softener/filter for 11 years and have it serviced regularly. Each service engineer has arrived as scheduled and explained the procedure. At my request, Mike discussed upgrading our current system to the latest version. Everything was explained thoroughly, and he ensured the new system would fit in ok. All questions were answered satisfactorily. His visit was followed up by a helpful, friendly telephone conversation and quote.
Customer in Greater London Posted on 18/08/2025 , work completed 12/08/2025
Very pleased with the replacement of the old system
Customer Service
Quality
Value
The tap water in our area is hard and brackish and unpleasant to taste. To overcome this we have used the water filter system since it was installed on 1st December 1999. The annual service was always arranged on a convenient day and time. After 26 years of use it was time to replace the equipment and this was done on 21st July 2025. Very pleased with the job done and although there was a small leak this was quickly fixed by the company. The soft water tastes lovely and we are very pleased with the new system. Thank you for the excellent service provided over the years.
Customer in Berkshire Posted on 22/08/2025 , work completed 21/07/2025
The trader replied (on 08/09/2025)
Thanks for reviewing us and leaving us 5 fantastic stars - it really does mean a lot to us here at team PWP.
Great job as usual
Customer Service
Quality
Value
Mike arrived within the time window promised having rung to say he was on his way. He did a thorough job explained every step and tidied up before he left. He gave us advice as to what we should do to ensure the continued use of our system. He was courteous and friendly, he remembered installing our system originally when we lived in Somerset and recognised me straight away even though it was about 16 years ago! Altogether an excellent visit from this firm who are consistently a firm we would recommend without hesitation.
Customer in Cornwall Posted on 18/11/2025 , work completed 17/11/2025
Replacement of an Existing Unit
Customer Service
Quality
Value
The Engineer was prompt and started the job straight away. Disassembling of the old unit and the installation of the new unit was carried out very quietly and with minimum disturbance. New system is neat and compact and the job is completed within the allocated time and area left tidy. Well done Steve and thank you.
Customer in Surrey Posted on 02/04/2026 , work completed 01/04/2026
My Review
Customer Service
Quality
Value
On time for work. Clean job well done. Looking forward to all of the advantages of this. I would recommend too.
Caroline, Avon Posted on 21/04/2015 , work completed 21/04/2015
Prompt and professional.
Customer Service
Quality
Value
Informative and efficient job done, good value.
Robin, Middlesex Posted on 05/05/2015 , work completed 05/05/2015
My Review
Customer Service
Quality
Value
On time, carried out annual maintenance efficiently and tidily. Gave advice on how to look after water system and how to spread cost of annual service with monthly payments.
R, Gloucestershire Posted on 06/05/2015 , work completed 06/05/2015
My Review
Customer Service
Quality
Value
Good job.
Amanda, Wiltshire Posted on 01/05/2015 , work completed 01/05/2015
My Review
Customer Service
Quality
Value
Extremely efficient arrived on time worked quickly and professionally was also very pleasant and helpful.
Moira, Middlesex Posted on 17/06/2015 , work completed 17/06/2015
Really good job
Customer Service
Quality
Value
They were brilliant, installations easy, Professional and well done. Contractor very pleasant
Mal, Hampshire Posted on 23/03/2015 , work completed 23/03/2015