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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–12:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1820 reviews
Recommended
Recommended
by 100% of customers
Sort by
Brilliant
Customer Service
Quality
Value
Kevin turned up on time with plenty of warning. Went through the whole system and the service was brilliant. Everything was explained very clearly. It could not be bettered. He talked to me while doing the service and explained why he was doing what he was doing.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent work
Customer Service
Quality
Value
Kevin attended to revamp my pipe work and to install a new bypass. He checked for leaks and adjusted the PVR to increase the water pressure. He lagged all the pipework and the pressure is better. He was absolutely brilliant and then patiently took me through the new bypass system and wrote it down for me with diagrams . His work could not be bettered and he was very pleasant and friendly . I highly recommend him and the company which I have used since 1992 approximately.
Customer in South Gloucestershire
, work completed
Recommended
Professional and efficient
Customer Service
Quality
Value
Lewes has visited us for a few years so knows our system very well. He is on time and does the job efficiently and knowledgeably. He explains what needs doing and discusses any follow up. .
Customer in Surrey
, work completed
Recommended
Annual filter changes
Customer Service
Quality
Value
Lewis completed our annual filter change today and also repaired leaking tap. On time, very polite and efficient, completed the work in good time and clearly explained everything. Pure Water fitted our system four years ago, from the delightful lady who phones to arrange our appointments they are all very courteous and efficient Thoroughly recommend this Company.
Customer in Hertfordshire
, work completed
Recommended
Good Service
Customer Service
Quality
Value
Kevin was a very helpful young man and did his job very well.
Which? Trusted Traders Consumer
, work completed
Recommended
Consistently Reliable
Customer Service
Quality
Value
We have been customers of Pure Water People (previously Aquatec) for 20 years and we have received nothing but fantastic and reliable service from a team of people who sold, and continue to maintain, an excellent product. The benefits of our pure water system have been proven over the years, and we’ve sought the advice of their experts on a variety of topics. We highly recommend PWP!
Ian in South Gloucestershire
, work completed
Recommended
Annual service on our filter
Customer Service
Quality
Value
Polite, courteous. very conscious of covid, and really good and efficient. Thanks Kevin
Which? Trusted Traders Consumer
, work completed
Recommended
Happy Customer
Customer Service
Quality
Value
Kevin who came to do the fitting was exceptionally good. Everything he did was perfect. Very considerate.
Which? Trusted Traders Consumer
, work completed
Recommended
Pure Water Service
Customer Service
Quality
Value
My water man was Kevin who was very polite and friendly and did an excellent job what more can I say?
Julie in Bath And North East Somerset
, work completed
Recommended
Re-positioning water softener
Customer Service
Quality
Value
Mike spent two days with us on what was a complicated job, moving our softener from the loft to the garage. This was a complex and detailed job going from one side of the house to the other and from upstairs to downstairs. We could not fault the work in any way. Mike was punctual, pleasant and fastidious. He left everywhere that he worked tidier than he found it! He worked nonstop and explained each change he made, discussing it with us before making final decisions. He did a brilliant job and we are delighted with the outcome. We would not hesitate to recommend your company and would particularly welcome Mike back for any future work Thank you.
Customer in Wiltshire
, work completed
Recommended
Good yearly service
Customer Service
Quality
Value
Good yearly service. Professional carried out. Very polite and wore a mask and distance was used. Our engineer for this service was Kevin.
Customer in Swindon
, work completed
Recommended
Annual Water Purifier System Check
Customer Service
Quality
Value
The annual service check for the water purifying system was due & Kevin the engineer passed earlier today to complete this. He was v professional, polite & punctual, even calling beforehand to let me know what time he’d be arriving at the house. He kept me informed about what was being done and why it was being done and tested throughout the entire check. All finished until next year. Very pleased. Thank you.
Jenny in Wokingham
, work completed
Recommended
Water softener maintenance
Customer Service
Quality
Value
A professional service from a knowledgeable young man who gave good advice on things to consider before our next service in 2 years time since our present unit is 20 years old.
Marian in Gloucestershire
, work completed
Recommended
A great service
Customer Service
Quality
Value
I have just had the annual service of my Aquatec Rain Soft system by the Pure Water People. Their representative, Lewis, arrived on time, was very professional and thoroughly checked the system to make sure it was operating at peak efficiency. He was happy to answer all my questions and gave me advice on good maintenance. I live in a hard water area but since having this system installed there has been no scale in any appliances and I am extremely happy that I made this purchase seven years ago.
Customer in Surrey
, work completed
Recommended
Extremely Happy Customer
Customer Service
Quality
Value
Kevin the Engineer came out very prompt for our appointment, our water softener machine was not working correctly, Kevin came out and rectified the problem in 10 minutes, very happy customer & Kevin is a really lovely guy.
Which? Trusted Traders Consumer
, work completed
Recommended
Good Job
Customer Service
Quality
Value
He was on time,very friendly. They did a good job and was very thorough. Also honest about anything that didn't need to be done until the next year.
Which? Trusted Traders Consumer
, work completed
Recommended
On time on the job
Customer Service
Quality
Value
Nice & neat and tidy, great service, carried spare part required. No fuss, job done.
Jon, Surrey
, work completed
Recommended
Very Friendly
Customer Service
Quality
Value
Annual filter check and replacement. Turned up on time and did a really good job.
Samantha, Surrey
, work completed
Recommended
Very Professional
Customer Service
Quality
Value
Very professional pair sent to install our ‘Pure water’ system. Punctual, friendly, efficient and tidy. Explained everything they were doing. Thank you Mike and Kevin.
Customer in Wokingham
, work completed
Recommended
Good service
Customer Service
Quality
Value
Engineer came within the time period specified and was very efficient and did some thorough tests. He also gave some useful advice and was kind enough to top up the salt level for me.
Pauline, Avon
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
I have had this gentleman before and he is always pleasant and careful making sure to do a good job.
Evelyn, Avon
, work completed
Recommended
My review
Customer Service
Quality
Value
Carried out routine service. Discovered small leak, repair carried out straight away. No problem. Excellent company. We have been with them for a good few years now. Never any problems.
Paul, Avon
, work completed
Recommended
Excellent service from Lewis
Customer Service
Quality
Value
Highly recommended and professional tech, Lewis. I just want to thank you for your assistance and service today, completed on time and at the price quoted. The company are always helpful letting know what is needed to be done and providing a cost and to date always spot on.
Customer in Oxfordshire
, work completed
Recommended
Reliable service
Customer Service
Quality
Value
They have regularly serviced our water softener since it was installed in 2012. They always phone to remind us that a service is due and once a time is agreed they keep the appointment. They carry out the service professionally, explain what they are doing and answer any questions. There is no fuss and they do not create any mess. The one time there was a problem after they left it was quickly resolved by phoning their office. This time the service could not be faulted.
Customer in Hertfordshire
, work completed
Recommended
My review
Customer Service
Quality
Value
Came on time as they said, engineer did the job quickly and a great job. Cleaned up after himself.
Tony, Middlesex
, work completed
Recommended