The Pure Water People

We have been with this trader (under various names) for many years and it has always been very reliable and efficient in servicing our water softener system. In spite of travelling from Bristol, the engineer is always on time and is very helpful and efficient. We have recommended the company to others.

Our water-softening system developed a leak (after 14 years!) so I had to by-pass the system. We immediately noticed the deterioration in our water quality which we had clearly come to take for granted over the past years. This was quite an 'eye-opener' and made us appreciate what a splendid and efficient system we had enjoyed faultlessly for so long. Mike duly arrived and rectified the fault immediately (a joint had parted) as well as undertaking his usual thorough service. He complied with the Trusted Traders Code of Conduct fully in every respect, is, in my opinion, an exemplary employee, and, as always, was courteous, informative, efficient and a pleasure to have on site. Well done, Mike; well done Pure Water!

We've been with this company for over 12 years. We're incredibly happy with the water purification system and the customer service. We have regular services to the system and they're always efficient. One of our regular engineers that comes out is Kevin. He's always super helpful, friendly and knowledgeable, and he completes the service efficiently. He's brilliant. Our only gripe with the company is admin related. It never arranges (or alerts us to) for all the different parts of the service to the system to be done at the same time, and often charges us separate call out fees when jobs could be combined in one engineer visit (e.g. the 4-year CRV replacement, the membrane replacement and the 2-year service could be combined every 4 years for example). Our recent CRV replacement was 4 years overdue but we were not alerted until this year. If these issues were tightened up, the customer service would be flawless. And notwithstanding the admin issues, the actual engineers and system service is excellent!

We have been with this company (under their various names) for many years and have always found them friendly and professional. Kevin today was great, as always. He was doing an annual service. He and Mike, my two "usual" engineers always go the extra mile and never moan. The company keep you informed and are very helpful.

The work was done efficiently, and the engineer, Kevin, was very friendly and, at my request, took me through the process of changing all the filters. I cannot fault the service. 5*****

We have been with this company in its different guises since 1997 and have been thoroughly satisfied with the service staff are very efficient, arrive at the time they stipulate and carry out the service in an efficient manner and are ready to discuss any problems that might arise.

Since the day I got my system I have enjoyed great quality water, and have made significant savings, so much so that I've recommended the system to several friends.

Our kit was installed some 13 years ago, and with caring servicing each year continues to perform well. Ian checked it yesterday and all is good. He repaired the box very efficiently. The kit supplied is great and has helped us a lot over the last few years. I would recommend this system to everyone.

I would definitely recommend the products that The Pure Water People install. We had the Rainsoft TC-M4 with the CRV installed and the Ultrefiner II. Our water tastes like bottled water, cleaning is significantly easier, our skin is softer and just generally all the benefits are very clearly there. Kevin was our installer and he did a fantastic job, very efficient and kept us in the loop throughout whilst ensuring the job was done to our satisfaction. Two things I would mention is that the system is costly, £3750 for ours. The demonstration was really good but the sales person doing it was very pushy in trying to commit us to a sale. Understand it is his job, but it’s not very pleasant to experience - so if you don’t like that, bare it in mind. Regardless, we are very happy with the system and thank The Pure Water People for an overall great experience.

The work was done efficiently, Lewis (service engineer) was very polite and efficient in his work and took great care and attention in completing his work. he was also very friendly he took the time to explain any issues that we have had and offered possible solutions.

Lewis was very knowledgeable and friendly and also extremely thorough, checking everything, from our water pressure in all taps throughout the house. The CRV was replaced (5-year replacement) and the drinking water filters changed. Lewis explained everything as he went along, and answered all our questions. Since having the Pure Water Whole House System Installed, Jane and I have been very impressed with no limescale at all, beautifully soft water in the shower and grade "A" drinking water, I highly recommend the whole house and drinking water to all UK households.

Mike arrived in the time slot. Explained exactly what was being done and that was what I expected. Clean efficient and completed in good time.

Kevin arrived on time and did the annual service very cleanly and efficiently. He even fitted longer pipes on the under sink units to enable easier future servicing. All left clean and tidy.

Arrived on time, completed the work quickly and efficiently and it was all done in a little over 30 minutes. System is working great again and I'm very happy with the process of booking and having the service completed.

This was an annual routine service of our water softener and filter system. The technician (named Lewis) was on time and completed a very thorough review of our system and provided additional advice on other related topics, which was very useful and appreciated. The system continues to provide excellent soft water, reducing the need for as much soap powder etc. and reducing the build up of lime scale. The drinking water filter provides excellent quality water and we are often complimented on the taste, particularly in tea. Price for the service seems to have been increased significantly since last year though. No hesitation in recommending the company, their products and the technician. Well done.

After seventeen years some components are getting toward their sell by date. As the system will be disconnected soon to facilitate a house extension, Lewes explained in detail the options most suitable for the situation and we decided on the most effective course of action. Just the kind of excellent service I have come to expect over the years. Cannot fault the dedication. Over the seventeen years I reckon we have saved the system cost in not buying so much soap, washing powder, cleaning products and plumbing bills. Everything feels cleaner after washing, me included. Can’t be without it.

Lewis was our service engineer. Arrived on time was extremely thorough, checking everything, in the softener system and our water pressure in all taps through the house. We had to have the CRV replaced (5 year replacement) as well as the normal canisters changed. Lewis explained everything as he went along, answered all our questions, and we asked a lot! He was polite, tidied up after himself and re checked pipes at the end. Cost was as agreed with the head office . Since having the system put in 5 years ago, we have been very impressed with the speedy response from Bristol when we have phoned with a question or concern. Having the system has meant that we have no lime scale at all, the water is just wonderful to drink, we refer to the water as ‘superior water’ .

Mike had telephoned when close to home and was actually early. He was very polite and friendly and explained all about the installation. He had to be left on his own while we went out, but I was not in the least concerned. When we returned at 1:pm there wasn't much left to do and I was impressed with his work ethics and his tidiness in clearing up any mess made by drilling, etc. Once completed, the system was fully explained, including the important salt tank checks and topping up. We had already been impressed by the Pure Water demonstration, but now, 5 months after installation, the effects are fantastic. Simple things like no teapot staining, no limescale build-up in the kettle, no staining on the sink drainer, a clean shower screen, only a small amount of shower gel/shampoo/washing up liquid needed to produce loads of suds and bubbles, loads of shaving soap suds from a small amount of water on the brush and cleaner tasting drinking water. I think the most noticeable features are the change to the condition of my hair and skin. My skin feels softer and smooth and my hair condition is so much better. I don't know what prompted me to go ahead with the Pure Water installation, but we are so glad that I did. Many thanks.

Kevin was friendly and efficient in performing the annual service on my softener system. The listened to my comments and adjusted the system accordingly. He took the time to explain what the changes would do and even tidied the under sink pipe work. From the booking of the appointment to job completion, everyone was very helpful and a pleasure to deal with.

I can confirm that Kevin visited this morning - and completed the annual service very satisfactorily. He also described the (very good) state of the water / and was also able to fix an issue with the mixer tap (ie. cold water not running efficiently).