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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–19:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1803 reviews
Recommended
Recommended
by 100% of customers
Sort by
Filter Replacement
Customer Service
Quality
Value
Kevin was very thorough. The work is excellent. Cleared out unit, including cobwebs. Full water testing performed, excellent result provided. Lovely clear water. Pleasure
Which? Trusted Traders Consumer
, work completed
Recommended
Very satisfied
Customer Service
Quality
Value
We were satisfied with the work that was done, everything was left clean, tidy and in order. Mike was a polite and knowledgeable engineer, who did his work efficiently. Very friendly and polite.
Which? Trusted Traders Consumer
, work completed
Recommended
Great work as expected by The Pure Water People.
Customer Service
Quality
Value
The water softener unit was maintained by engineer Lewis. All filters were replaced and the system was thoroughly checked. The drinking water was tested and found to be ok. The water pressure was tested to ensure it was correct. This schedule and cost was all done as agreed with Pure Water. Everything that was carried out was explained thoroughly by Lewis who was most helpful and efficient.
Customer in Greater London
, work completed
Recommended
Very good
Customer Service
Quality
Value
Very good work, professionally done, good time keeping. Job completed quickly with no mess.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Friendly, helpful. Came highly recommended and I would recommend him.
Which? Trusted Traders Consumer
, work completed
Recommended
The Pure Water People
Customer Service
Quality
Value
Kevin was very efficient and well mannered. He was polite and got on with the job, completing it quickly and effficiently showing me what was done. I was very pleased.
Which? Trusted Traders Consumer
, work completed
Recommended
Service of the water softner
Customer Service
Quality
Value
On time, tidy, freindly, helpful, knowledgable. did the work as required. Very happy with Kevin.
Which? Trusted Traders Consumer
, work completed
Recommended
Efficient filter change & service
Customer Service
Quality
Value
We had our annual service and filter change of our drinking water and boiling tap systems yesterday. Kevin was very efficient, he phoned me 10mins before arrival to make sure it was a convenient time for me. He was able to do the filter changes, softness check and paperwork in under an hour. Kevin is a knowledgeable person who is always very friendly and happy to explain how the water systems work.
Customer in South Gloucestershire
, work completed
Recommended
Very professional Work
Customer Service
Quality
Value
Operative arrived within time frame expected, phone call day before to confirm he was expected. The work was a routine annual service. The work was carried out tidily and efficiently a problem was identified and the necessary filter was changed. We have used the company for 13 years and would recommend them
John in Buckinghamshire
, work completed
Recommended
Fantastic job done by Kevin representing The Pure Water People
Customer Service
Quality
Value
We had to change the CRV on the main unit after 5 years of use and the filters in the drinking system. The job was done by Kevin who had around 30 years of experience and you could tell as he was able to explain every single part, piece of the equipment. First time I have seen the inside of the unit which looks like the crankshaft of an engine with valves etc…awesome. Kevin is the type of person who goes the extra mile as he checked other stuff and made it better. I really recommend this services as they are always on time and very professional.
Customer in Oxfordshire
, work completed
Recommended
Excellent work. Friendly and helpful.
Customer Service
Quality
Value
It was a pleasure to have Kevin in our house while he installed this first class system with no fuss and no mess.
Customer in Hertfordshire
, work completed
Recommended
Excellent and Helpful
Customer Service
Quality
Value
The annual service on our water system was carried out by Kevin who was friendly and efficient. He arrived at the expected time, kept us informed on all the tests he had undertaken and answered all our queries .
Customer in Surrey
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Kevin is a wonderful man and did a great job and fixed a broken tap.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Excellent service. Kevin was very friendly and knowledgeable.
Which? Trusted Traders Consumer
, work completed
Recommended
Very Happy with The Pure Water People
Customer Service
Quality
Value
We've had our water softener system for 11 to 12 years - working well. It was installed and has been maintained since by The Pure Water People. We have also been very pleased with the company, the people in the office and technicians, with regards to the service and care they have provided. Today's visit was from Lewis - he has been a couple of time - always good feedback and advice. Would definitely recommend the Pure Water People if you are looking for a water softener etc.
Customer in Hertfordshire
, work completed
Recommended
Professional and Thorough
Customer Service
Quality
Value
Pure Water People technicians - Kevin this time, have carried out the bi-annual service of my water softener since I bought the equipment from the company some years ago. The maintenance work is always done in a thorough and professional manner by a knowledgeable, polite and helpful personnel who leave a detailed explanation of what they did. The company maintains a complete record of my equipment and its maintenance and reminds me each time the next service is due. The cost of ongoing maintenance is still reasonable, even though it has risen 10% since two years ago, and the increase was only to be expected in view of the all-around increase in the costs experienced by all commercial companies.
Customer in Wiltshire
, work completed
Recommended
Pure water, what's not to love?
Customer Service
Quality
Value
Lewis came to service my Pure Water system. He checked the day before that the time was convenient and arrived at the agreed time. He checked if I wanted him to wear a mask and explained what he was doing and why and what I had to do after he had left. When the visit was booked I was told exactly what it would cost. The water system is great, I get scum-free tea and coffee and nicer water to drink without having a plastic jug sitting about. It takes less of every product to wash dishes, clothes and people which must be good for the environment. I no longer have to descale the kettle and scale does not need to be scrubbed off shower, sink or basin.
Customer in Oxfordshire
, work completed
Recommended
Good system review
Customer Service
Quality
Value
Kevin was on time and a friendly and efficient check of our water system . Introduced me to the new insulation cover and showed me what was needed if we had a power cut. A very tidy worker. Thanks Kevin.
Customer in Wiltshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We had our water filter yearly service this week and can only say what a very professional carried out by an engineer called Kevin. He completed the replacement of filters efficiently and without any problems. He listened to our concern over the recent leak and said he would deal with this before leaving which he did, replacing the old tubing with a much stronger and sensibly placed out of the way. He explained every detail of his service to us and even sorted a small leak under our sink which was a very kind offer. The whole handling from the arrangements to calling from the office to say thank you to the engineer was a pleasure and the company should be proud of its service.
Customer in Greater London
, work completed
Recommended
on time and efficient
Good service from Kevin he explained how the system worked. I have been trying to get a detailed explanation of how this system works for months and Kevin was very helpful. Thank you
Customer in Surrey
(Reviewer did not use service)
Recommended
Good Company
Customer Service
Quality
Value
I have had services from this company for a few years and each time find all staff very courteous, helpful and efficient. Recently, Kevin came and he carried out all work satisfactorily as they always do. It is nice to see a company one can recommend whole heartedly.
Customer in Greater London
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Very efficient and pleasant, highly recommended.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent Work as usual
Customer Service
Quality
Value
I was very happy with Kevin the engineers work in maintaining the water softening equipment.
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent Work
Customer Service
Quality
Value
They were excellent. Very efficient, with no problem at all and I can't praise Kevin enough. He was very polite also
Which? Trusted Traders Consumer
, work completed
Recommended
Very Professional
Customer Service
Quality
Value
The pure water people was very good and the installer was very useful and tidy.
Which? Trusted Traders Consumer
, work completed
Recommended