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The Pure Water People

4.8

1820 Reviews

Opening Hours
Today -
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1820 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Prompt and professional
Customer Service
Quality
Value
The engineer was on time must impressed with the service we have had over the last 20 years.
Anthony, Avon Posted on 15/09/2017 , work completed 15/09/2017
Recommended
Excellent job.
Customer Service
Quality
Value
The installation was carried out with care and consideration, very professional. The engineer was helpful and most informative throughout his job.
Josie, Avon Posted on 16/08/2017 , work completed 16/08/2017
Recommended
Competent, polite not pushy
Customer Service
Quality
Value
The rep was polite helpful and knowledgeable
Eva, Wiltshire Posted on 30/08/2017 , work completed 30/08/2017
Recommended
Professional and knowledgeable
Customer Service
Quality
Value
Prompt arrival at agreed time. Thorough job undertaken and wide ranging advice given to assist in keeping the equipment in top working order.
Martin, Wiltshire Posted on 19/09/2017 , work completed 19/09/2017
Recommended
Brilliant service
Customer Service
Quality
Value
They called to carry out routine maintenance and fit a new fitter on my water softening unit. Brilliant service as usual.
Roy, Somerset Posted on 16/10/2017 , work completed 16/10/2017
Recommended
Water Softener Maintenance
Customer Service
Quality
Value
Very satisfied, tradesman was punctual and efficient, he explained everything clearly.
David, Hampshire Posted on 18/12/2017 , work completed 18/12/2017
Recommended
Thorough efficient service
Customer Service
Quality
Value
We were most impressed. The engineer was very thorough. We have no hesitation in recommending Aquatec and have been happy customers for five years.
Gaynor, Hampshire Posted on 18/12/2017 , work completed 18/12/2017
Recommended
Prompt & professional
Customer Service
Quality
Value
Fast efficient service. Helpful and checked everything. Would recommend.
Which? Trusted Traders Consumer Posted on 27/11/2017 , work completed 27/11/2017
Recommended
Brilliant job
Customer Service
Quality
Value
I have been a customer for 10 years and I am very pleased with the water softener and the water purifier.
Helen, Avon Posted on 01/09/2017 , work completed 01/09/2017
Recommended
Quality professional, excellent job
Customer Service
Quality
Value
Although held up in traffic, kept us fully informed of when he would arrive. Worked tirelessly through the day, explaining every aspect of the work and answering every question I had on the subject. A very efficient technician who has a very pleasant & likeable character. A credit to his employers!
David, Hertfordshire Posted on 02/02/2018 , work completed 02/02/2018
Recommended
Very efficient, very good job
Customer Service
Quality
Value
Mike is a very cheerful man and very good at his job. An asset to your company.
Janet, Avon Posted on 05/12/2017 , work completed 05/12/2017
Recommended
Brilliant job
Customer Service
Quality
Value
Installer Mike went out of his way to make sure I was happy. Even put in a shelf in my airing cupboard and under the sink as he had to use most of the space for the installation. Moved the stopcock at no extra charge. Left the place really tidy, I am really pleased.
Tina, Middlesex Posted on 03/04/2018 , work completed 03/04/2018
Recommended
The trader replied (on 14/02/2019)
We will pass this lovely review on to Mike, we genuinely work hard to ensure that your installation and equipment delivers to its promises. We completely respect that you have worked hard to pay for your investment with us and i am glad to hear that that we met your expectations. many thanks.
Friendly very efficient
Customer Service
Quality
Value
Very good company to deal with. Always contact by telephone/email well in advance & book an appointment. All the engineers are very efficient and friendly.
Brian, Surrey Posted on 10/07/2018 , work completed 10/07/2018
Recommended
Prompt, professional, excellent service
Customer Service
Quality
Value
Aquatec are always very professional, the engineers are very respectful and courteous and carry out an excellent service.
Karen, Berkshire Posted on 09/05/2018 , work completed 09/05/2018
Recommended
My review
Customer Service
Quality
Value
No problems. On time prompt, efficient service. Recommended.
Richard, Wiltshire Posted on 30/07/2018 , work completed 30/07/2018
Recommended
Prompt, friendly and efficient.
Customer Service
Quality
Value
Basic service carried out efficiently. Always friendly engineers, always helpful if any questions need answering. Very good company, to be recommended!
Angela, Wiltshire Posted on 30/07/2018 , work completed 30/07/2018
Recommended
The trader replied (on 14/01/2019)
Thanks for recommending us Angela - we appreciate all of your feedback.
My review
Customer Service
Quality
Value
Very happy with service.
Brian, Wiltshire Posted on 07/08/2018 , work completed 07/08/2018
Recommended
Very good, thorough & punctual
Customer Service
Quality
Value
Called and arrived nice and early - very helpful with answering questions and good at explaining. Did not seem in a hurray and did everything very thoroughly.
Stephanie, Berkshire Posted on 16/07/2018 , work completed 16/07/2018
Recommended
Polite & considerate
Customer Service
Quality
Value
Liam arrive & worked so hard to install our new system. He worked efficiently was polite & considerate. He explained all he was doing, worked sensitively (I was writing reports) and made reasonable requests. Highly recommend his workmanship.
Alison, Oxfordshire Posted on 06/12/2018 , work completed 06/12/2018
Recommended
The trader replied (on 14/01/2019)
Hi Alison we really appreciate your review, we are very proud of Liam he is a very talented engineer and we will pass this feedback on to him, enjoy your wonderful water all around your home, we look forward to talking to you for your annual service check in !
Excellent
Customer Service
Quality
Value
Excellent presentation. Excellent fitter. Will recommend to our friends.
Michael, Hertfordshire Posted on 10/04/2019 , work completed 10/04/2019
Recommended
The trader replied (on 23/05/2019)
MIchael, short and sweet but brilliant comments - it's lovely to know that we delivered as promised,from our Technicians presentation with you to your installation! please do recommend us, and thanks for your review. Cathy.
Great job.
Customer Service
Quality
Value
Good to see Mike again. Lovely young man. Polite & cheerful.
Jean, Avon Posted on 03/06/2019 , work completed 03/06/2019
Recommended
Very professional tradesman
Customer Service
Quality
Value
Completed annual service, including cleaning. Topped up the salt. A very helpful tradesman, friendly and polite.
Michael, Avon Posted on 01/04/2019 , work completed 01/04/2019
Recommended
Highly recommend
Customer Service
Quality
Value
Always polite, efficient and thorough.
Claire, Wiltshire Posted on 04/06/2019 , work completed 04/06/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
Annual check up. Arrived on time, did work quickly and efficiently.
E, London Posted on 07/08/2019 , work completed 07/08/2019
Recommended
On the ball
Customer Service
Quality
Value
Very professional in all aspects. On time, clean and tidy. Answered any questions asked.
Jeffrey, Avon Posted on 22/07/2019 , work completed 22/07/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.