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The Pure Water People

4.8

1820 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1820 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
On the ball
Customer Service
Quality
Value
Very professional in all aspects. On time, clean and tidy. Answered any questions asked.
Jeffrey, Avon Posted on 22/07/2019 , work completed 22/07/2019
Recommended
Servicing and maintenance of water softener system
Customer Service
Quality
Value
The team (Lewis and Nihkz) arrived on time and were very polite and knowledgeable. Lewis has been to me a number of times and has always been helpful and efficient. No messing, got down to the job straight away and checked all the processes, checked the condition of the water flow and softness of both hot and cold water. Regeneration was also checked. Very pleased with their work, they even refilled my salt container for me and took away the bag. The cost has gone up over the years but its about what one would expect. Thanks boys’ good job.
Customer in Wiltshire Posted on 27/02/2020 , work completed 26/02/2020
Recommended
The trader replied (on 06/03/2020)
FIVE FABULOUS STARS***** WE COULD'NT ASK FOR BETTER!
Maintenance and servicing of unit
Customer Service
Quality
Value
Lewis, the engineer, came to service our unit which we have had since 2012. He was quick, careful and efficient. He explained his procedure and gave us tips on how best to use the equipment. He left the place tidy when he finished. We were very happy with the service we received.
Customer in Greater London Posted on 06/02/2020 , work completed 06/02/2020
Recommended
The trader replied (on 06/03/2020)
Five Fabulous stars - Thankyou so much!
Regular maintenance
Customer Service
Quality
Value
We have used this company to service our water filtration system for many years and they are always efficient and friendly. Support staff in the office are also very efficient and helpful.
Customer in Surrey Posted on 20/03/2020 , work completed 20/03/2020
Recommended
Yearly maintenance for water softener
Customer Service
Quality
Value
We have always been very satisfied with the yearly maintenance of our Water Softener. The Engineers have always been very professional and informative about the system. We would highly recommend this company and their products.
Customer in South Gloucestershire Posted on 24/03/2020 , work completed 24/03/2020
Recommended
The trader replied (on 15/06/2020)
Thanks for five fabulous stars ***** we could not ask for better!
Service
Customer Service
Quality
Value
Kevin came to me on time, carried out the service efficiently there was no mess you would not have known he had been. Would recommend the company - we have been with them for approximately 15 years.
Customer in Swindon Posted on 26/03/2020 , work completed 20/03/2020
Recommended
The trader replied (on 15/06/2020)
Thank you for 15 years of custom - we appreciate your five star review and positive feedback.
Great, efficient service
Customer Service
Quality
Value
No hesitation in recommending the company efficient service, great to have pure water.
Customer, Surrey Posted on 26/02/2020 , work completed 26/02/2020
Recommended
Prompt and professional
Customer Service
Quality
Value
Everything was fine.
Ambrose, East Sussex Posted on 04/08/2018 , work completed 04/08/2018
Recommended
Friendly very efficient
Customer Service
Quality
Value
Very good company to deal with. Always contact by telephone/email well in advance & book an appointment. All the engineers are very efficient and friendly.
Brian, Surrey Posted on 10/07/2018 , work completed 10/07/2018
Recommended
Service
Customer Service
Quality
Value
Excellent customer service, excellent product. Friendly and knowledgeable staff. Service price only increased by £2 in 7 years. Highly recommend.
John, Northamptonshire Posted on 07/08/2018 , work completed 07/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi John, thanks for reviewing us - we do try to operate a value for money approach when it comes to servicing - we look forward to seeing you soon, many thanks.
Prompt & professional
Customer Service
Quality
Value
Informative, on time and helpful.
Julie, Avon Posted on 16/08/2018 , work completed 16/08/2018
Recommended
Friendly & professional
Customer Service
Quality
Value
Phoned with estimated arrival time. Very friendly and helpful, did a good job quickly and efficiently, nothing was too much trouble. Very pleased with all communication and service as usual.
Pennie, Surrey Posted on 22/08/2018 , work completed 22/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Pennie, thanks for taking the time to review us, we appreciate your support and feedback.
My review
Customer Service
Quality
Value
No problems. On time prompt, efficient service. Recommended.
Richard, Wiltshire Posted on 30/07/2018 , work completed 30/07/2018
Recommended
Prompt, friendly and efficient.
Customer Service
Quality
Value
Basic service carried out efficiently. Always friendly engineers, always helpful if any questions need answering. Very good company, to be recommended!
Angela, Wiltshire Posted on 30/07/2018 , work completed 30/07/2018
Recommended
The trader replied (on 14/01/2019)
Thanks for recommending us Angela - we appreciate all of your feedback.
My review
Customer Service
Quality
Value
Very happy with service.
Brian, Wiltshire Posted on 07/08/2018 , work completed 07/08/2018
Recommended
Efficient service
Customer Service
Quality
Value
Most impressed by lewes - highly recommended, efficient service.
Francesco, Surrey Posted on 22/08/2018 , work completed 22/08/2018
Recommended
My review
Customer Service
Quality
Value
Maintenance, phoned when arrived. Happy to wait, very polite & helpful.
Which? Trusted Traders Consumer Posted on 28/08/2018 , work completed 28/08/2018
Recommended
Very good, thorough & punctual
Customer Service
Quality
Value
Called and arrived nice and early - very helpful with answering questions and good at explaining. Did not seem in a hurray and did everything very thoroughly.
Stephanie, Berkshire Posted on 16/07/2018 , work completed 16/07/2018
Recommended
Prompt, professional, excellent service
Customer Service
Quality
Value
Aquatec are always very professional, the engineers are very respectful and courteous and carry out an excellent service.
Karen, Berkshire Posted on 09/05/2018 , work completed 09/05/2018
Recommended
Polite & considerate
Customer Service
Quality
Value
Liam arrive & worked so hard to install our new system. He worked efficiently was polite & considerate. He explained all he was doing, worked sensitively (I was writing reports) and made reasonable requests. Highly recommend his workmanship.
Alison, Oxfordshire Posted on 06/12/2018 , work completed 06/12/2018
Recommended
The trader replied (on 14/01/2019)
Hi Alison we really appreciate your review, we are very proud of Liam he is a very talented engineer and we will pass this feedback on to him, enjoy your wonderful water all around your home, we look forward to talking to you for your annual service check in !
Highly recommend
Customer Service
Quality
Value
Always polite, efficient and thorough.
Claire, Wiltshire Posted on 04/06/2019 , work completed 04/06/2019
Recommended
Excellent
Customer Service
Quality
Value
Excellent presentation. Excellent fitter. Will recommend to our friends.
Michael, Hertfordshire Posted on 10/04/2019 , work completed 10/04/2019
Recommended
The trader replied (on 23/05/2019)
MIchael, short and sweet but brilliant comments - it's lovely to know that we delivered as promised,from our Technicians presentation with you to your installation! please do recommend us, and thanks for your review. Cathy.
Great job.
Customer Service
Quality
Value
Good to see Mike again. Lovely young man. Polite & cheerful.
Jean, Avon Posted on 03/06/2019 , work completed 03/06/2019
Recommended
Very professional tradesman
Customer Service
Quality
Value
Completed annual service, including cleaning. Topped up the salt. A very helpful tradesman, friendly and polite.
Michael, Avon Posted on 01/04/2019 , work completed 01/04/2019
Recommended
Prompt service.
Customer Service
Quality
Value
Engineer arrived at scheduled time an did a very professional and comprehensive service on water purification system.
Stephen, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.