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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–12:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1803 reviews
Recommended
Recommended
by 100% of customers
Sort by
Annual system service
Customer Service
Quality
Value
Had the same engineer (Lewis) as last year. Remembered the property and the system. Worked very efficiently and left the place tidy once he'd finished. Excellent service.
Customer in Surrey
, work completed
Recommended
Annual maintenance
Customer Service
Quality
Value
Lewis carried out filter changes and a thorough test of the system and flow rates throughout the house. The works were quickly and efficiently carried out, he was very informative and gave advice on frost protection.
Customer in Northamptonshire
, work completed
Recommended
Good work
Customer Service
Quality
Value
One of the pipes was replaced and made sure the valve was working. Lewis was very thorough, and explained what he was doing as he did it and checked the water afterwards to make sure there were no leaks. It was all done on the date scheduled by Lewis who was very friendly and helpful.
Customer in Oxfordshire
, work completed
Recommended
Very pleased.
Customer Service
Quality
Value
Very pleased with the service. Top man.
Malcolm, Oxfordshire
, work completed
Recommended
Friendly and professional
Customer Service
Quality
Value
Every engineer we have had to service our water system has been prompt and friendly. Customer service is outstanding.
Lisa, Warwickshire
, work completed
Recommended
My review.
Customer Service
Quality
Value
Sorting the water purification system. Very thorough and did in a methodical manner.
Margaret, West Midlands
, work completed
Recommended
Prompt, professional & courteous.
Customer Service
Quality
Value
Came to overhaul and service Water Treatment System. Various questions asked of the trader, and all answered satisfactorily. This is an annual service and each year they have arrived when expected.
Peter, Warwickshire
, work completed
Recommended
Friendly and helpful
Customer Service
Quality
Value
Annual system maintenance. Nice to see same technician as last time. Friendly and helpful. Efficient at his job, no problems.
Joy, Warwickshire
, work completed
Recommended
Reverse Osmosis Drinking Water System
Customer Service
Quality
Value
The storage vessel for my RO system was not filling properly. Pure Water's engineer, Lewis, contacted me very promptly after I sought assistance and then subjected all parts of the system to a thorough testing to not only ensure that the initial problem was rectified but also that everything else was also working correctly. Lewis' attention to detail was meticulous and he was also very pro-active in keeping me well informed at all times. He even rang me a few hours after completing the task to check that everything was indeed working perfectly. Overall, Pure Water's customer service was exemplary. Everybody with whom I had contact was unfailingly professional, friendly and helpful. They made a problem into a pleasure.
Tony, Warrington 03/12/2019
, work completed
Recommended
Pleasant, prompt, clean & professional.
Customer Service
Quality
Value
Changed filters, checked water standard & system. Arrived within time limit & was very pleasant. Work was done to agreed price.
Carolyn Ann, Avon
, work completed
Recommended
Very thorough and helpful
Customer Service
Quality
Value
Arrived on time - carried out work to agreed standard and budget. Offered aftercare if need and offered helpful advice for future servicing.
Patricia, Oxfordshire
, work completed
Recommended
A thorough job
Customer Service
Quality
Value
the annual service of our water system took place today, a thoroughly comprehensive job, carried out with professionalism.
James, Avon
, work completed
Recommended
Prompt & professional.
Customer Service
Quality
Value
Lewis was polite & helpful.
William, Avon
, work completed
Recommended
Yes
Customer Service
Quality
Value
Checked water treatment system.
John, Oxfordshire
, work completed
Recommended
My review.
Customer Service
Quality
Value
Service etc. Was a trader we've met before, which is good. Friendly & professional.
Which? Trusted Traders Consumer
, work completed
Recommended
As arranged
Customer Service
Quality
Value
Annual service - all carried out fine - arrived in time slot given. Fully satisfied.
Joyce, Avon
, work completed
Recommended
Considerate & professional.
Customer Service
Quality
Value
Difficult problem solved after careful investigation. Finally resolved all issues.
Robin, Buckinghamshire
, work completed
Recommended
My review
Customer Service
Quality
Value
Was late with coming but did phone to let me know. The young man was very polite and accommodating in the work area very well even though it was very wet. The filters are outside. He was very informative and let me know what he was doing - all the changes he informed me about
William M., Buckinghamshire
, work completed
Recommended
Twenty-one years of a quality product, and the excellent service continues...
Customer Service
Quality
Value
Our investment in Aquatec's pure water system has been one of our best decisions. This is a Company who puts integrity before financial gain and deserves to be commended. We don't have a maintenance contract, but their customer services reminds us each year to have our system serviced. The price covers replacement parts and ensures the two units (house water softener and drinking water) work at maximum capacity. When finally our original unit water softener unit began to leak they removed it and suggested several solutions. We opted to purchase a four-year old model being removed from a house up for sale. We agreed a price, but between that deal and the fitting a week later the house purchaser decided to keep it. Instead of telling us we'd missed out, Kelly arranged for us to have a brand new unit fitted for the same price and gave us a six-year guarantee! And, Elliot, as with all those Aquatec's engineers over the years, was a pleasant young man and has now done a splendid refit.
Ruth Johnson
, work completed
Recommended
Service.
Customer Service
Quality
Value
Everything was explained to me. Very helpful, nothing was too much trouble for him. Would recommend him.
Heather, Wiltshire
, work completed
Recommended
Service
Customer Service
Quality
Value
Full service, replace filter. Explained clearly what engineer was doing.
Carole, Avon
, work completed
Recommended
Informative and efficient
Customer Service
Quality
Value
Welcoming at front door, polite and informative. Explained work to be carried out within authorisation criteria's.
Jane, Avon
, work completed
Recommended
My Review
Customer Service
Quality
Value
It is very difficult to rate quality and service it was a yearly fitter change which I feel at 180.00 it isn't good value but has to be done by Aquatec or they invalided the guarantee. Quality I presume of fitters are of good quality. Lewis who did the service was friendly, helpful, knowledgeable and extremely polite. I would recommend this service.
Margaret, Hertfordshire
, work completed
Recommended
Prompt, professional.
Customer Service
Quality
Value
Kevin the engineer was very friendly & came to tighten a loose tap. Although that was all Kevin was booked to do, he also made general water check & adjustments. I was very pleased with his work and he cleared up really well.
Rowena, Surrey
, work completed
Recommended
Water treatment installation by Pure Water People
Customer Service
Quality
Value
The installation engineers Kevin & Mike attended our property promptly at the time arranged and clearly outlined the procedures to be undertaken and the expected duration of the work to completion. They worked tirelessly throughout the day keeping us fully abreast of developments and overcame any potential issues with good humour and excellent workmanship. All queries were dealt with comprehensively and in a patient and understanding manner and no task was too much trouble. Their friendly and approachable attitude was both refreshing and reassuring and was a great advertisement for their company. We are absolutely delighted with the dramatic improvements in our water supply and would have no hesitation in recommending this company, their employees and their uniquely effective water treatment systems to anyone who would benefit from an improved and healthier water supply with the minimum of fuss and inconvenience.
Customer in Hertfordshire
, work completed
Recommended