Home
/
Find a trader
Endorsed by Which?

The Pure Water People

4.8

1833 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1833 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Prompt & professional.
Customer Service
Quality
Value
Lewis was polite & helpful.
William, Avon Posted on 02/12/2019 , work completed 02/12/2019
Recommended
The trader replied (on 06/03/2020)
William thankyou for taking the time to give us ***** FIVE SUPER STARS!
A thorough job
Customer Service
Quality
Value
the annual service of our water system took place today, a thoroughly comprehensive job, carried out with professionalism.
James, Avon Posted on 02/12/2019 , work completed 02/12/2019
Recommended
Yes
Customer Service
Quality
Value
Checked water treatment system.
John, Oxfordshire Posted on 29/11/2019 , work completed 29/11/2019
Recommended
As arranged
Customer Service
Quality
Value
Annual service - all carried out fine - arrived in time slot given. Fully satisfied.
Joyce, Avon Posted on 27/11/2019 , work completed 27/11/2019
Recommended
My review.
Customer Service
Quality
Value
Service etc. Was a trader we've met before, which is good. Friendly & professional.
Which? Trusted Traders Consumer Posted on 27/11/2019 , work completed 27/11/2019
Recommended
My review
Customer Service
Quality
Value
Was late with coming but did phone to let me know. The young man was very polite and accommodating in the work area very well even though it was very wet. The filters are outside. He was very informative and let me know what he was doing - all the changes he informed me about
William M., Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
Recommended
Considerate & professional.
Customer Service
Quality
Value
Difficult problem solved after careful investigation. Finally resolved all issues.
Robin, Buckinghamshire Posted on 26/11/2019 , work completed 26/11/2019
Recommended
Twenty-one years of a quality product, and the excellent service continues...
Customer Service
Quality
Value
Our investment in Aquatec's pure water system has been one of our best decisions. This is a Company who puts integrity before financial gain and deserves to be commended. We don't have a maintenance contract, but their customer services reminds us each year to have our system serviced. The price covers replacement parts and ensures the two units (house water softener and drinking water) work at maximum capacity. When finally our original unit water softener unit began to leak they removed it and suggested several solutions. We opted to purchase a four-year old model being removed from a house up for sale. We agreed a price, but between that deal and the fitting a week later the house purchaser decided to keep it. Instead of telling us we'd missed out, Kelly arranged for us to have a brand new unit fitted for the same price and gave us a six-year guarantee! And, Elliot, as with all those Aquatec's engineers over the years, was a pleasant young man and has now done a splendid refit.
Ruth Johnson Posted on 15/11/2019 , work completed 14/11/2019
Recommended
The trader replied (on 28/01/2020)
Hi Ruth, wow!!!! Thank you for your detailed and wonderful review, we really do care about every aspect of our customer relationships - not just that your purification system is performing well, but that you receive a first class service from us at all times! we value your 21 years of custom and it is reviews like yours that prove just that! we look forward to seeing you soon to service your new systems. kind regards - Cathy.
Service.
Customer Service
Quality
Value
Everything was explained to me. Very helpful, nothing was too much trouble for him. Would recommend him.
Heather, Wiltshire Posted on 15/11/2019 , work completed 15/11/2019
Recommended
Service
Customer Service
Quality
Value
Full service, replace filter. Explained clearly what engineer was doing.
Carole, Avon Posted on 14/11/2019 , work completed 14/11/2019
Recommended
The trader replied (on 06/03/2020)
Carole, thanks for 5 super stars ***** were happy that you are...... thanks.
Informative and efficient
Customer Service
Quality
Value
Welcoming at front door, polite and informative. Explained work to be carried out within authorisation criteria's.
Jane, Avon Posted on 14/11/2019 , work completed 14/11/2019
Recommended
My Review
Customer Service
Quality
Value
It is very difficult to rate quality and service it was a yearly fitter change which I feel at 180.00 it isn't good value but has to be done by Aquatec or they invalided the guarantee. Quality I presume of fitters are of good quality. Lewis who did the service was friendly, helpful, knowledgeable and extremely polite. I would recommend this service.
Margaret, Hertfordshire Posted on 13/11/2019 , work completed 13/11/2019
Recommended
The trader replied (on 28/01/2020)
Hi Margaret, Thank you for your 5 star reviews, and for recommending our service. with regards to your warranty, we supply you with a bespoke advanced water treatment system that could well be adapted to your specific needs for your home or health, we have highly qualified engineers (not plumbers) that are trained to technical levels to understand water purification, your filters are unique to the brand as is the service, a standard service engineer or plumber would not be able to look after your equipment and check that it is performing to the levels that you have invested in. in the changing face of industry and business we have not changed our servicing prices for many years, however the greater part of the cost of your service is now levied against increased fuel costs, plastics, manpower etc and we do try to ensure that value for money is balanced alongside of this. we appreciate your business and will continue to offer the best servicing prices that we can. kind regards, Cathy.
Prompt, professional.
Customer Service
Quality
Value
Kevin the engineer was very friendly & came to tighten a loose tap. Although that was all Kevin was booked to do, he also made general water check & adjustments. I was very pleased with his work and he cleared up really well.
Rowena, Surrey Posted on 12/11/2019 , work completed 12/11/2019
Recommended
The trader replied (on 28/01/2020)
Hi Rowena, lovely feedback, we would always check that your system was in good working order - even if we were visiting to fix a loose tap! we care about your investment with us and that your system is living up to it's promises! happy days! many thanks - cathy
Water treatment installation by Pure Water People
Customer Service
Quality
Value
The installation engineers Kevin & Mike attended our property promptly at the time arranged and clearly outlined the procedures to be undertaken and the expected duration of the work to completion. They worked tirelessly throughout the day keeping us fully abreast of developments and overcame any potential issues with good humour and excellent workmanship. All queries were dealt with comprehensively and in a patient and understanding manner and no task was too much trouble. Their friendly and approachable attitude was both refreshing and reassuring and was a great advertisement for their company. We are absolutely delighted with the dramatic improvements in our water supply and would have no hesitation in recommending this company, their employees and their uniquely effective water treatment systems to anyone who would benefit from an improved and healthier water supply with the minimum of fuss and inconvenience.
Customer in Hertfordshire Posted on 11/11/2019 , work completed 08/11/2019
Recommended
The trader replied (on 28/01/2020)
fantastic five star reviews! mike and Kevin are part of our senior Engineering team and I have forwarded this wonderful review to them both. we really do care about your investment with us, we want you to experience a first class service from The Pure water People and you did just that!!!! wonderful happy customers - and we are chuffed to bits! Please do recommend us to lots of people and you will benefit from our customer referral scheme too! kind regards, Cathy.
My review
Customer Service
Quality
Value
Efficient, on time, informative.
Judith, Buckinghamshire Posted on 11/11/2019 , work completed 11/11/2019
Recommended
Service: excellent.
Customer Service
Quality
Value
Lewis was very neat & tidy in appearance & work. Efficient use of time - he explained everything he did very well. Didn't complain about carrying heavy bags of salt from the bottom of my garden.
Jacqueline, Middlesex Posted on 11/11/2019 , work completed 11/11/2019
Recommended
Full service.
Customer Service
Quality
Value
Full service.
Avril, Gloucestershire Posted on 11/11/2019 , work completed 11/11/2019
Recommended
My review
Customer Service
Quality
Value
They came to do our yearly check. Always on time and very efficient. Always tell me what they are doing and checking for. Would definitely recommend them.
Which? Trusted Traders Consumer Posted on 08/11/2019 , work completed 08/11/2019
Recommended
Very pleasant.
Customer Service
Quality
Value
Very pleasant, clean & tidy.
Daphne, Wiltshire Posted on 08/11/2019 , work completed 08/11/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
We have had Aquatec water softening system for over 10 years now and we are delighted with the system and their service.
Teresa, Avon Posted on 06/11/2019 , work completed 06/11/2019
Recommended
The trader replied (on 28/01/2020)
Happy 10 year anniversary !!!! we too are delighted that you continue to experience all of the benefits that your investment into pure water promised. we look forward to visiting you over the next twenty years! regards, Cathy.
My Review
Customer Service
Quality
Value
We have had our fitter for several years now with Aquatec coming out once a year to service it. We have no limescale since installation. All the engineers have been prompt, polite and professional. No problems to date!
Colin, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
Recommended
The trader replied (on 28/01/2020)
No Limescale !!!!! your investment with The Pure water People was a wise one then! thank you for your review, we appreciate your feedback!
Service
Customer Service
Quality
Value
Very professional staff. Explained everything clearly. Carried out work efficiently.
Maureen, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
Recommended
Annual service and filter change
Customer Service
Quality
Value
The engineer turned up promptly on time and was polite throughout the whole of his visit. He knew all about our installation and asked if the problems that we had with the system last year, when it was reinstated after building works in the kitchen, had been sorted. The work was carried out efficiently with little mess and he wiped up water that was spilt.
Customer in Gloucestershire Posted on 05/11/2019 , work completed 05/11/2019
Recommended
My review
Customer Service
Quality
Value
Service and maintenance.
Steven, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Recommended
Thorough service.
Customer Service
Quality
Value
Engineer arrived on time and carried out a thorough, professional service on the water filter system. Gave helpful advice.
Sheila, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Recommended
Which? Trusted Traders

For Consumers

For Businesses

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.