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The Pure Water People

4.8

1827 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1827 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Service.
Customer Service
Quality
Value
Everything was explained to me. Very helpful, nothing was too much trouble for him. Would recommend him.
Heather, Wiltshire Posted on 15/11/2019 , work completed 15/11/2019
Recommended
Service
Customer Service
Quality
Value
Full service, replace filter. Explained clearly what engineer was doing.
Carole, Avon Posted on 14/11/2019 , work completed 14/11/2019
Recommended
The trader replied (on 06/03/2020)
Carole, thanks for 5 super stars ***** were happy that you are...... thanks.
Informative and efficient
Customer Service
Quality
Value
Welcoming at front door, polite and informative. Explained work to be carried out within authorisation criteria's.
Jane, Avon Posted on 14/11/2019 , work completed 14/11/2019
Recommended
My Review
Customer Service
Quality
Value
It is very difficult to rate quality and service it was a yearly fitter change which I feel at 180.00 it isn't good value but has to be done by Aquatec or they invalided the guarantee. Quality I presume of fitters are of good quality. Lewis who did the service was friendly, helpful, knowledgeable and extremely polite. I would recommend this service.
Margaret, Hertfordshire Posted on 13/11/2019 , work completed 13/11/2019
Recommended
The trader replied (on 28/01/2020)
Hi Margaret, Thank you for your 5 star reviews, and for recommending our service. with regards to your warranty, we supply you with a bespoke advanced water treatment system that could well be adapted to your specific needs for your home or health, we have highly qualified engineers (not plumbers) that are trained to technical levels to understand water purification, your filters are unique to the brand as is the service, a standard service engineer or plumber would not be able to look after your equipment and check that it is performing to the levels that you have invested in. in the changing face of industry and business we have not changed our servicing prices for many years, however the greater part of the cost of your service is now levied against increased fuel costs, plastics, manpower etc and we do try to ensure that value for money is balanced alongside of this. we appreciate your business and will continue to offer the best servicing prices that we can. kind regards, Cathy.
Prompt, professional.
Customer Service
Quality
Value
Kevin the engineer was very friendly & came to tighten a loose tap. Although that was all Kevin was booked to do, he also made general water check & adjustments. I was very pleased with his work and he cleared up really well.
Rowena, Surrey Posted on 12/11/2019 , work completed 12/11/2019
Recommended
The trader replied (on 28/01/2020)
Hi Rowena, lovely feedback, we would always check that your system was in good working order - even if we were visiting to fix a loose tap! we care about your investment with us and that your system is living up to it's promises! happy days! many thanks - cathy
Water treatment installation by Pure Water People
Customer Service
Quality
Value
The installation engineers Kevin & Mike attended our property promptly at the time arranged and clearly outlined the procedures to be undertaken and the expected duration of the work to completion. They worked tirelessly throughout the day keeping us fully abreast of developments and overcame any potential issues with good humour and excellent workmanship. All queries were dealt with comprehensively and in a patient and understanding manner and no task was too much trouble. Their friendly and approachable attitude was both refreshing and reassuring and was a great advertisement for their company. We are absolutely delighted with the dramatic improvements in our water supply and would have no hesitation in recommending this company, their employees and their uniquely effective water treatment systems to anyone who would benefit from an improved and healthier water supply with the minimum of fuss and inconvenience.
Customer in Hertfordshire Posted on 11/11/2019 , work completed 08/11/2019
Recommended
The trader replied (on 28/01/2020)
fantastic five star reviews! mike and Kevin are part of our senior Engineering team and I have forwarded this wonderful review to them both. we really do care about your investment with us, we want you to experience a first class service from The Pure water People and you did just that!!!! wonderful happy customers - and we are chuffed to bits! Please do recommend us to lots of people and you will benefit from our customer referral scheme too! kind regards, Cathy.
My review
Customer Service
Quality
Value
Efficient, on time, informative.
Judith, Buckinghamshire Posted on 11/11/2019 , work completed 11/11/2019
Recommended
Full service.
Customer Service
Quality
Value
Full service.
Avril, Gloucestershire Posted on 11/11/2019 , work completed 11/11/2019
Recommended
Service: excellent.
Customer Service
Quality
Value
Lewis was very neat & tidy in appearance & work. Efficient use of time - he explained everything he did very well. Didn't complain about carrying heavy bags of salt from the bottom of my garden.
Jacqueline, Middlesex Posted on 11/11/2019 , work completed 11/11/2019
Recommended
My review
Customer Service
Quality
Value
They came to do our yearly check. Always on time and very efficient. Always tell me what they are doing and checking for. Would definitely recommend them.
Which? Trusted Traders Consumer Posted on 08/11/2019 , work completed 08/11/2019
Recommended
Very pleasant.
Customer Service
Quality
Value
Very pleasant, clean & tidy.
Daphne, Wiltshire Posted on 08/11/2019 , work completed 08/11/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
We have had Aquatec water softening system for over 10 years now and we are delighted with the system and their service.
Teresa, Avon Posted on 06/11/2019 , work completed 06/11/2019
Recommended
The trader replied (on 28/01/2020)
Happy 10 year anniversary !!!! we too are delighted that you continue to experience all of the benefits that your investment into pure water promised. we look forward to visiting you over the next twenty years! regards, Cathy.
My Review
Customer Service
Quality
Value
We have had our fitter for several years now with Aquatec coming out once a year to service it. We have no limescale since installation. All the engineers have been prompt, polite and professional. No problems to date!
Colin, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
Recommended
The trader replied (on 28/01/2020)
No Limescale !!!!! your investment with The Pure water People was a wise one then! thank you for your review, we appreciate your feedback!
Service
Customer Service
Quality
Value
Very professional staff. Explained everything clearly. Carried out work efficiently.
Maureen, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
Recommended
Annual service and filter change
Customer Service
Quality
Value
The engineer turned up promptly on time and was polite throughout the whole of his visit. He knew all about our installation and asked if the problems that we had with the system last year, when it was reinstated after building works in the kitchen, had been sorted. The work was carried out efficiently with little mess and he wiped up water that was spilt.
Customer in Gloucestershire Posted on 05/11/2019 , work completed 05/11/2019
Recommended
My review
Customer Service
Quality
Value
Service and maintenance.
Steven, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Recommended
Thorough service.
Customer Service
Quality
Value
Engineer arrived on time and carried out a thorough, professional service on the water filter system. Gave helpful advice.
Sheila, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Recommended
Prompt service.
Customer Service
Quality
Value
Engineer arrived at scheduled time an did a very professional and comprehensive service on water purification system.
Stephen, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
Carried out services of 'Aquatic' water filtering system effectively and efficiently. Technician was polite, cheerful and helpful. Completing visit by explaining all the work carried out.
Margaret, Oxfordshire Posted on 03/09/2019 , work completed 03/09/2019
Recommended
Certainly prompt & professional.
Customer Service
Quality
Value
The water pressure in the kitchen was weak! After servicing the filters the plumber took time to search out the problem and did not give up until he had found it. He was helpful, amazingly so friendly and I would recommend him to anyone. The plumber to beat all plumbers.
Gwen, Buckinghamshire Posted on 29/08/2019 , work completed 29/08/2019
Recommended
The trader replied (on 28/01/2020)
Hi Gwen, such a lovely review, we do work hard to ensure that your annual service with us is value for money. glad your water pressure is back to normal now! speak soon, Cathy.
Prompt and professional
Customer Service
Quality
Value
Annual check up. Arrived on time, did work quickly and efficiently.
E, London Posted on 07/08/2019 , work completed 07/08/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
Liam came to carry out the annual service on our water system. He was polite, knowledgeable and gave good advice. I would be more than happy if he came again next year.
Suzanne, Surrey Posted on 05/08/2019 , work completed 05/08/2019
Recommended
Timely & efficient
Customer Service
Quality
Value
Routine service. No issues, except "slight" indication metallic taint. Thorough checks. Demonstration of sludgy salt effect at bottom of salt bin-turned over salt to disperse useful suggestion to empty & refill the drinking tank. Water tasted fine. Good impression of competence.
Malcolm, Hertfordshire Posted on 01/08/2019 , work completed 01/08/2019
Recommended
The trader replied (on 08/08/2019)
Hi Malcolm, Thanks for your feedback, our engineers are highly skilled and I am pleased that your drinking water tastes as good as new! Here's to many more years of fabulous Pure Water!
Top job, top gent - job done
Customer Service
Quality
Value
Annual service & filter change. On time - total professional, real nice guy, explained everything, escalated one observation got immediate qualification of his assessment - all good. Great product/great service - Liam is top!
Karl, Buckinghamshire Posted on 30/07/2019 , work completed 30/07/2019
Recommended
5 months of brilliant water - really good!
Customer Service
Quality
Value
We've had our Pure water system fitted 5 months now and thought we would wait and see how everything went before giving a review. Everything is brilliant, my daughters excema has improved massively and the water is so good around the house and so lovely to drink with. Neill was the initial person that visited us and he was very relaxed and gave us thorough information, and Mike fitted our system and was very clean tidy and we felt confident that he could and did a good job. It is not cheap but you pay for what you get, we have recommended to friends and family since this - we are very happy!
Carly, South Gloucestershire Posted on 22/07/2019 , work completed 14/03/2019
Recommended
The trader replied (on 08/08/2019)
Thank you for a wonderful review Carly, we will absolutely guarantee that your system will continue to remove ALL of the limescale around your home and protect your appliances, and furthermore will provide you with beautifully polished pure drinking water for you and your family. we are committed to ensuring that every aspect of your investment is in tip top condition as we forge a relationship together for years to come, we look forward to checking up on you soon. Kind regards, Cathy.
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.