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The Pure Water People

4.8

1820 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1820 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent job
Customer Service
Quality
Value
Mike Hagues provided a very professional service. He was very knowledgeable and took the time to explain what work he was undertaking and he was very polite and courteous. Mike's work was extremely neat and very clean I have no issues with the installation fit. I would recommend Mike Hagues as an excellent worker.
K Cookie, Berkshire Posted on 06/02/2018 , work completed 06/02/2018
Brilliant job, prompt, friendly, helpful, would recommend
Customer Service
Quality
Value
Really pleased with prompt work. Very friendly and helpful.
Lynne, Hertfordshire Posted on 18/12/2017 , work completed 18/12/2017
Prompt, professional and polite.
Customer Service
Quality
Value
Excellent, knowledgeable, first-class service, both engineer and office.
David, Wiltshire Posted on 09/04/2018 , work completed 09/04/2018
Brilliant job, prompt, friendly, helpful, would recommend
Customer Service
Quality
Value
Really pleased with prompt work. Very friendly and helpful.
Lynne, Hertfordshire Posted on 18/12/2017 , work completed 18/12/2017
Good Job
Customer Service
Quality
Value
Had the system reinstalled after having new kitchen fitted. The technician was prompt, polite & tidy. Did not leave a mess. Very happy.
Michael, Hampshire Posted on 29/03/2018 , work completed 29/03/2018
Prompt and professional.
Customer Service
Quality
Value
Louis the engineer rang 1/2 hour before arrival and quickly fixed the problems.
John, Berkshire Posted on 10/07/2018 , work completed 10/07/2018
Nice & pleasant
Customer Service
Quality
Value
Arrived at agreed time. Our yearly service was required. Trader was very nice, pleasant and explained everything that he was doing.
Stephen, Oxfordshire Posted on 31/07/2018 , work completed 31/07/2018
Prompt, polite, friendly, efficient and tidy
Customer Service
Quality
Value
I cannot recommend Aquatec highly enough. Every single engineer we've had to the house has been prompt, polite, friendly, great at explaining/communicating, honest, tidy and very efficient. They've been so helpful in teaching me to understand how the system works, how I should look after it, and also I know they will always talk things through carefully and clearly over the phone if need be.
Jennifer, Surrey Posted on 31/07/2018 , work completed 31/07/2018
The trader replied (on 14/01/2019)
Hi Jennifer, this is a lovely review we really do pride ourselves in all of the areas that you've mentioned - please keep recommending us. look forward to speaking to you soon for your next service visit. regards, cathy.
Excellent job
Customer Service
Quality
Value
Excellent job, prompt, friendly & professional.
Alfred, Somerset Posted on 11/01/2018 , work completed 11/01/2018
My review
Customer Service
Quality
Value
Something was wrong which is put right, very satisfactorily.
Shoshana, Middlesex Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 25/02/2019)
Hi Shoshana, we appreciate your feedback, things can go wrong at times and it is great to hear that we put it right in a timely and professional manner. Your investment as a customer is really important to us ! Many thanks - Cathy
My review
Customer Service
Quality
Value
A full annual service carried out. Informed of certain 'do's & 'don'ts. All systems tested.
Peter, Oxfordshire Posted on 13/05/2019 , work completed 13/05/2019
The trader replied (on 23/05/2019)
Thanks for your lovely 5 star***** review, our Engineers work hard to ensure that you get value for money when servicing. speak soon, Cathy.
My review
Customer Service
Quality
Value
Very helpful. Turned up when asked. Did a thorough job and cleaned up.
Jill, Surrey Posted on 18/04/2019 , work completed 18/04/2019
Excellent work
Customer Service
Quality
Value
The work carried out efficiently and expertly. We were kept informed of what the workmen were doing at all times, and they cleaned up after themselves. All in all an excellent job.
Ian, Dorset Posted on 11/04/2019 , work completed 11/04/2019
The trader replied (on 23/05/2019)
Hi Ian, ***** five fabulous stars cannot be bad! Thanks for the feedback, it means a lot to us here. Cathy
My review
Customer Service
Quality
Value
Annual service
Brian, Wiltshire Posted on 23/04/2019 , work completed 23/04/2019
The trader replied (on 23/05/2019)
FIVE FABULOUS STARS - MANY THANKS!
My review
Customer Service
Quality
Value
Service and maintenance.
Steven, Bedfordshire Posted on 04/11/2019 , work completed 04/11/2019
Service
Customer Service
Quality
Value
Full service, replace filter. Explained clearly what engineer was doing.
Carole, Avon Posted on 14/11/2019 , work completed 14/11/2019
The trader replied (on 06/03/2020)
Carole, thanks for 5 super stars ***** were happy that you are...... thanks.
Prompt, Efficient
Customer Service
Quality
Value
Annual servicing on agreed day. Very sociable and quick! All in order.
Phil, Avon Posted on 14/11/2018 , work completed 14/11/2018
Very thorough and helpful
Customer Service
Quality
Value
Arrived on time - carried out work to agreed standard and budget. Offered aftercare if need and offered helpful advice for future servicing.
Patricia, Oxfordshire Posted on 02/12/2019 , work completed 02/12/2019
Yes
Customer Service
Quality
Value
Checked water treatment system.
John, Oxfordshire Posted on 29/11/2019 , work completed 29/11/2019
My Review
Customer Service
Quality
Value
We have had our fitter for several years now with Aquatec coming out once a year to service it. We have no limescale since installation. All the engineers have been prompt, polite and professional. No problems to date!
Colin, Oxfordshire Posted on 06/11/2019 , work completed 06/11/2019
The trader replied (on 28/01/2020)
No Limescale !!!!! your investment with The Pure water People was a wise one then! thank you for your review, we appreciate your feedback!
What a difference!
Customer Service
Quality
Value
After seeing what was actually in our water when the various test chemicals were added, we had by then already made our minds up that we wanted this for our house. Our glass kettle is now totally free of limescale & looks as good as the day it came out of the box! The installation was excellent, I was surprised that it was only one chap, but he was very neat & tidy with his work both in & outside the house. I would highly recommend The Pure Water People
Customer in Hertfordshire Posted on 15/05/2020 , work completed 17/09/2019
The trader replied (on 15/06/2020)
Limescale free,neat and tidy installation - music to our ears, please do recommend us. many thanks. Cathy
Great installation
Customer Service
Quality
Value
The entire process of buying and having this system installed was easy. The installation went like clockwork and was carried out by people that were friendly and knew the product and did an excellent job with no hitches,even returning a couple of weeks later to fit a plinth to the outside enclosure. A job well done.
Customer in Greater London Posted on 21/05/2020 , work completed 27/08/2019
The trader replied (on 15/06/2020)
***** fabulous five stars all around ***** we appreciate you taking the time to give us your feedback - thanks
Aquatec water filtration system
Customer Service
Quality
Value
This external unit was fitted in one day after seeing a very compelling scientific demonstration of the benefits to my local hard water supply. The system came with a new dual tap for separate double filtered drinking water. The unit was encased in a neat wooden framed stained box with all pipes protected and internally the equipment was frost protected by insulation pillows. The box top also doubles as a BBQ table layout! Operationally, the water effects were immediate. Drinking/food boiling water had a much cleaner taste. The water felt smooth on the skin, almost soapy, due to the absence of dissolved solids, although essential minerals are introduced after filtration. Water boiled in pans or kettles took approximately two thirds of the time compared to before, saving electricity and gas. Lime scale was reduced across all water outlets around the house, reducing cleaning and saving on chemicals. Most importantly, the dishwasher now requires neither salt or rinse aids with glasses and dishes remaining sparkling. Clothes also felt softer when washed. A highly recommended system from an excellent company and installer. The money benefits are multiple overall, comprising reduced energy bills, and zero or very low outlay on cleaning chemicals.
Customer in Oxfordshire Posted on 07/08/2020 , work completed 07/04/2017
The trader replied (on 25/08/2020)
Wow what a detailed review, we are thrilled to see that you really do love your system and all of it's benefits! We're happy that we've delivered as promised!
Helpful and efficient
Customer Service
Quality
Value
Our annual review has been carried out by a very pleasant, efficient, young man. It was a pleasure to see him again. Aquatec gives a very good service.
Derek, Avon Posted on 18/10/2018 , work completed 18/10/2018
The trader replied (on 14/01/2019)
thanks for posting Derek, good reviews mean a lot to us here at The Pure water People.
Professional & friendly.
Customer Service
Quality
Value
Full service carried out. Lewis was very friendly & efficient.
David, Avon Posted on 28/09/2018 , work completed 28/09/2018