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The Pure Water People

4.8

1833 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1833 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Very helpful and friendly.
Customer Service
Quality
Value
Changing water filters and informed me about future work needed with no pressure.
Heather, Berkshire Posted on 10/04/2019 , work completed 10/04/2019
Recommended
Good service
Customer Service
Quality
Value
Engineer came within the time period specified and was very efficient and did some thorough tests. He also gave some useful advice and was kind enough to top up the salt level for me.
Pauline, Avon Posted on 08/04/2019 , work completed 08/04/2019
Recommended
The trader replied (on 23/05/2019)
***** five stars - many many thanks Pauline!
Prompt & professional.
Customer Service
Quality
Value
Annual service to filler change. Engineer prompt on arrival to cost as advised, always efficient. No problems on this occasion but previously handled problems promptly.
Margaret, Warwickshire Posted on 04/04/2019 , work completed 04/04/2019
Recommended
Professional, co-operative and friendly.
Customer Service
Quality
Value
We were most impressed with the service throughout. Although the work took longer than scheduled, this was due to unforeseen problems/snags which were dealt with positively and efficiently. We worked an immediate improvement in the softness/quality of our water. We would not hesitate to recommend the pure water people.
Jean, Avon Posted on 03/04/2019 , work completed 03/04/2019
Recommended
The trader replied (on 23/05/2019)
Thankyou for your sterling review, we appreciate your comments. please do recommend us and take advantage of our customer referral scheme. Here's to years and years of fabulous water!
Efficient Service
Customer Service
Quality
Value
Engineer was on time, very polite and carried out the work very efficiently. He explained everything to me and filled up the system with salt for me. Overall very pleased with visit and look forward to another year of pure water.
Customer in Greater London Posted on 02/04/2019 , work completed 01/04/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
Regular yearly service carried out to time agreed and cost. No problems.
Fred, Gloucestershire Posted on 02/04/2019 , work completed 02/04/2019
Recommended
Very professional tradesman
Customer Service
Quality
Value
Completed annual service, including cleaning. Topped up the salt. A very helpful tradesman, friendly and polite.
Michael, Avon Posted on 01/04/2019 , work completed 01/04/2019
Recommended
Excellent and honest from start to finish
Customer Service
Quality
Value
Friendly and efficient, went out of his way to suit our preferences. Clean and tidy. Overall a pleasant experience from all members of the company.
Customer in Oxfordshire Posted on 31/03/2019 , work completed 29/03/2019
Recommended
My review
Customer Service
Quality
Value
Everything was done perfectly and he was very helpful and kind.
Elaine, Avon Posted on 29/03/2019 , work completed 29/03/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
I have had this gentleman before and he is always pleasant and careful making sure to do a good job.
Evelyn, Avon Posted on 28/03/2019 , work completed 28/03/2019
Recommended
Very prompt and professional
Customer Service
Quality
Value
Once again, prompt, polite, punctual and helpful.
John, Northamptonshire Posted on 26/03/2019 , work completed 26/03/2019
Recommended
Did what it says on the tin'
Customer Service
Quality
Value
Annual service - prompt attendance, polite and informative, good value for money.
Brian, Buckinghamshire Posted on 15/03/2019 , work completed 15/03/2019
Recommended
Annual Service of soft water system
Customer Service
Quality
Value
I have had the system in for 20 years always been prompt, careful, clean and tidy when doing a service. The system has been serving us well, although as the engineers have said that parts for the mechanical clocks are becoming harder to get. This company get my thumbs up
Customer in Bath and North East Somerset Posted on 14/03/2019 , work completed 25/02/2019
Recommended
The trader replied (on 20/03/2019)
Thankyou for such a sterling review, and for 20 YEARS OF CUSTOM & LOYALTY!!! we really do value our customers and work hard to ensure we deliver the service that you need. As technology advances- older parts can be difficult to obtain, but we will continue to offer all customers a replacement model/part as long as your equipment is under warranty. many thanks
Brilliant Pure Water People
Customer Service
Quality
Value
Kevin was tidy and clearly highly qualified - very nice man, very welcoming. Neil came to visit us and after a professional presentation I could not wait to get our water treated. So far so good, water feels and tastes fabulous. We are optimistic!!
Customer in South Gloucestershire Posted on 12/03/2019 , work completed 11/03/2019
Recommended
The trader replied (on 20/03/2019)
A great review, I am entirely confident that you will continue to love your water for many many more years to come........ exactly as we promised! I will pass your feedback on to Neill and Kevin ( positive praise is always welcome) we look forward to speaking to you soon for your quarterly system review. regards, Cathy.
On time, polite and very professional.
Customer Service
Quality
Value
Complete maintenance, greased and cleaned required areas. Checked water salination. Checked all times on display system and amended where required. Certainly knew his job, very thorough and very professionally done. No time wasting at all. Polite and courteous at all times.
David J, Wiltshire Posted on 01/03/2019 , work completed 01/03/2019
Recommended
Very professional and tidy
Customer Service
Quality
Value
Annual service - communication very good before and whilst arranging apartment, really loved engineer very polite and cheerful. Service carried out very professional and tidy.
Linda, Hertfordshire Posted on 28/02/2019 , work completed 28/02/2019
Recommended
Carried out well
Customer Service
Quality
Value
Serviced the Wale system, yes was done to agreed schedule and agreed price. Job was carried out well by a very cheerful man who introduced himself and explained all he did and why he did it. Gave us advice on amount of salt to put in and where.
Roy, Surrey Posted on 27/02/2019 , work completed 27/02/2019
Recommended
My review
Customer Service
Quality
Value
Carried out routine service. Discovered small leak, repair carried out straight away. No problem. Excellent company. We have been with them for a good few years now. Never any problems.
Paul, Avon Posted on 25/02/2019 , work completed 25/02/2019
Recommended
Helpful & professional
Customer Service
Quality
Value
Very helpful and professional, everything explained clearly. Service completed satisfactorily.
Sheila, Wiltshire Posted on 25/02/2019 , work completed 25/02/2019
Recommended
Recommend
Customer Service
Quality
Value
Work completed professionally. Did a great job. Would recommend
Victor, Wiltshire Posted on 22/02/2019 , work completed 22/02/2019
Recommended
Highly recommended
Customer Service
Quality
Value
Water treatment system service and maintenance. Arrived on time, smiley and engaging, helpful and professional with good communication skills. Highly recommended.
Jim, Oxfordshire Posted on 19/02/2019 , work completed 19/02/2019
Recommended
Customer Service
Quality
Value
Samuel, Wiltshire Posted on 15/02/2019 , work completed 15/02/2019
Recommended
Brilliant service
Customer Service
Quality
Value
Brilliant service. Really friendly and informative about everything. Kept the rooms very clear after use. Highly satisfied with the service.
Jon, Avon Posted on 14/02/2019 , work completed 14/02/2019
Recommended
Excellent service
Customer Service
Quality
Value
Routine servicing carried out as arranged, customer service, as usual, friendly and efficient.
Which? Trusted Traders Consumer Posted on 14/02/2019 , work completed 14/02/2019
Recommended
My review.
Customer Service
Quality
Value
Fine.
Edward, Surrey Posted on 14/02/2019 , work completed 14/02/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.