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The Pure Water People

4.8

1833 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1833 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Prompt & professional.
Customer Service
Quality
Value
Aquatec annual service. Trade person has been before, friendly & polite. Work done promptly & explained what was needed.
D, Avon Posted on 03/09/2018 , work completed 03/09/2018
Recommended
Professional
Customer Service
Quality
Value
Very pleased with the product, work was carried out exactly as we were told. Excellent service! The tradesman was first class, running through everything he was going to do and carried it out to the letter. He was very tidy and did a fantastic job, also very polite and brilliant communication throughout the fittings.
Darran, Buckinghamshire Posted on 01/09/2018 , work completed 01/09/2018
Recommended
The trader replied (on 14/01/2019)
Darran, such wonderful feedback we are extremely thankful! Our engineers are all time served and trained to the highest of standards and it is reviews like this that make it worthwhile. thanks again - Cathy.
Water Conditioner
Customer Service
Quality
Value
Have just had this serviced and was very impressed. The engineer discovered that our water pressure was way too high, which had caused problems with the unit and therefore it was not working correctly. He has returned and fitted a pressure limiter and all is now working as it should. Service charges tend to be rather expensive but the engineers are always helpful and friendly. We would recommend this firm and the equipment.
Coles Posted on 31/08/2018 , work completed 31/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Coles, its good to hear that we highlighted and fixed your pressure issues, and that you would recommend us to others - it means a lot to us! we do offer budget plans (our Aquacare programme) to all of our customers so you can spread the payments for your servicing if you would like further information about this please do get in touch! we appreciate your fab feedback and we all work hard to ensure that you receive a good service. we are chuffed !!!!
High standard
Customer Service
Quality
Value
I have used this company for several years. The tradesmen are always on time, efficient and friendly. The work is always to a high standard.
John, Gloucestershire Posted on 31/08/2018 , work completed 31/08/2018
Recommended
The trader replied (on 25/02/2019)
Hi John, thanks for reviewing us and for a lovely review, we take pride in the service that we offer our customers and appreciate your feedback, regards, Cathy.
My review
Customer Service
Quality
Value
Amiable, polite & prompt.
Peter, Gloucestershire Posted on 31/08/2018 , work completed 31/08/2018
Recommended
Professional and customer orientated
Customer Service
Quality
Value
Annual weather system maintenance.
Dusan, Berkshire Posted on 30/08/2018 , work completed 30/08/2018
Recommended
Most helpful
Customer Service
Quality
Value
Annual service. Most helpful and explained well. Easy to talk to. Problem seems to be resolved.
Hilary, Wiltshire Posted on 29/08/2018 , work completed 29/08/2018
Recommended
Very happy
Customer Service
Quality
Value
System installed October 2010, very happy with result and maintenance. Service always helpful, efficient & friendly. Particularly grateful for prompt response to request for repairs necessitated by damage caused by kitchen fitter.
Mike, Hertfordshire Posted on 29/08/2018 , work completed 29/08/2018
Recommended
The trader replied (on 14/01/2019)
lovely review Mike, glad to hear we were prompt in getting you back to you and assisting. cathy.
My review.
Customer Service
Quality
Value
Knowledgeable & efficient.
John, Buckinghamshire Posted on 29/08/2018 , work completed 29/08/2018
Recommended
My review
Customer Service
Quality
Value
Maintenance, phoned when arrived. Happy to wait, very polite & helpful.
Which? Trusted Traders Consumer Posted on 28/08/2018 , work completed 28/08/2018
Recommended
Very good service
Customer Service
Quality
Value
I initially contacted Aquatec by completing one of their flyers for a free consult. They contacted me very quickly afterwards and arranged a sales rep to come over & explain the system. He was thorough & helpful in his discussion and I picked to have their water purification system installed. The workman was prompt to arrive, explained everything clearly, was polite & professional throughout.
Simon, Avon Posted on 24/08/2018 , work completed 24/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Simon, such a lovely review - we are glad that you have been happy with everything so far....... we are confident that you will enjoy all of the benefits of your whole house purification system for many years to come and look forward to speaking to you when you are due for your service. kind regards, cathy.
My review
Customer Service
Quality
Value
Helpful, polite, informative. Advice given for aftercare.
Rita, Avon Posted on 24/08/2018 , work completed 24/08/2018
Recommended
The trader replied (on 25/02/2019)
Thanks for reviewing us Rita, we look forward to speaking to you soon.
My review
Customer Service
Quality
Value
Service engineer arrived on time & carried out service satisfactorily, and tidied up afterwards.
Patrick, Surrey Posted on 23/08/2018 , work completed 23/08/2018
Recommended
Friendly & professional
Customer Service
Quality
Value
Phoned with estimated arrival time. Very friendly and helpful, did a good job quickly and efficiently, nothing was too much trouble. Very pleased with all communication and service as usual.
Pennie, Surrey Posted on 22/08/2018 , work completed 22/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Pennie, thanks for taking the time to review us, we appreciate your support and feedback.
Efficient service
Customer Service
Quality
Value
Most impressed by lewes - highly recommended, efficient service.
Francesco, Surrey Posted on 22/08/2018 , work completed 22/08/2018
Recommended
Amazing rapport
Customer Service
Quality
Value
If we all worked as hard as Liam for our customers then the UK would never have an issue with complaining. Liam was very professional and made us feel comfortable enough to leave him to work on his own without having to worry about hiding the family silver.
Tessa, Surrey Posted on 20/08/2018 , work completed 20/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Tessa, thankyou so much for such a glowing review - Liam will be over the moon to see that you have taken the time to compliment him in such a lovely way. we do pride ourselves on the quality of our workmanship and the our Engineers treat our customers respectfully, not only are they highly skilled but we think that our Engineers are good communicators as well ! I will pass on these comments to him - thankyou so much. cathy
First-class.
Customer Service
Quality
Value
Our engineer, Mike, was the perfect balance of professionalism and friendliness - it was a pleasure to have in our home. His problem solving abilities and his talented workmanship combined to give us a trouble-free installation of our water purification system. Excellent!
Kiran, Oxfordshire Posted on 20/08/2018 , work completed 20/08/2018
Recommended
The trader replied (on 14/01/2019)
Kiran, we really appreciate you taking the time to let us visit your home and for choosing us to treat the water around your home, Mike is an incredibly talented Engineer i will pass this feedback on to him (everybody loves a little praise ) we look forward to speaking to you soon. Cathy.
Annual service
Customer Service
Quality
Value
Change filters, annual service, adjusted time settings. Explained what was done.
John, Gloucestershire Posted on 20/08/2018 , work completed 20/08/2018
Recommended
Annual review - professional!
Customer Service
Quality
Value
All equipment checked, filters changed. "Minor" leak repaired. Prompt and professional!
Robert, Gloucestershire Posted on 20/08/2018 , work completed 20/08/2018
Recommended
Prompt and professional.
Customer Service
Quality
Value
Arrived in the time slot given. Work carried out very professionally. Very friendly worker and very informative.
Michael, Middlesex Posted on 17/08/2018 , work completed 17/08/2018
Recommended
My review
Customer Service
Quality
Value
Very professional.
Simon, Middlesex Posted on 17/08/2018 , work completed 17/08/2018
Recommended
Good worker
Customer Service
Quality
Value
Workman polite and good worker, answered my questions.
Roy, Northamptonshire Posted on 17/08/2018 , work completed 17/08/2018
Recommended
The trader replied (on 14/01/2019)
thanks for reviewing us Roy we appreciate you taking time out to post !
Prompt & professional
Customer Service
Quality
Value
Informative, on time and helpful.
Julie, Avon Posted on 16/08/2018 , work completed 16/08/2018
Recommended
Supply and installation of a water purification system
Customer Service
Quality
Value
The product fulfils our expectations and the installation was efficiently and expertly performed.
John, Middlesex Posted on 16/08/2018 , work completed 16/08/2018
Recommended
The trader replied (on 25/02/2019)
Hi John it really is great to hear that we met your expectations, our Engineers really are the best (as you can see here on Which ) we look forward to speaking to you soon. Regards,Cathy.
Prompt & professional
Customer Service
Quality
Value
Aquatec came to service my water softener & drinking water system which they installed 4 years ago. The gentleman who came was prompt, courteous and explained all about the system that I had previously installed. Very helpful & clean & tidy. Would not hesitate to recommend the company.
Vail, Surrey Posted on 15/08/2018 , work completed 15/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Vail, a lovely review we really appreciate it, we look forward to visiting your home again soon. cathy
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.