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The Pure Water People

4.8

1827 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1827 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Annual service
Customer Service
Quality
Value
Very satisfactory.
Sheila, Hampshire Posted on 01/08/2018 , work completed 01/08/2018
Recommended
Excellent service
Customer Service
Quality
Value
Friendly staff. Excellent service. Highly recommended.
Raymond, Middlesex Posted on 31/07/2018 , work completed 31/07/2018
Recommended
Nice & pleasant
Customer Service
Quality
Value
Arrived at agreed time. Our yearly service was required. Trader was very nice, pleasant and explained everything that he was doing.
Stephen, Oxfordshire Posted on 31/07/2018 , work completed 31/07/2018
Recommended
Prompt, polite, friendly, efficient and tidy
Customer Service
Quality
Value
I cannot recommend Aquatec highly enough. Every single engineer we've had to the house has been prompt, polite, friendly, great at explaining/communicating, honest, tidy and very efficient. They've been so helpful in teaching me to understand how the system works, how I should look after it, and also I know they will always talk things through carefully and clearly over the phone if need be.
Jennifer, Surrey Posted on 31/07/2018 , work completed 31/07/2018
Recommended
The trader replied (on 14/01/2019)
Hi Jennifer, this is a lovely review we really do pride ourselves in all of the areas that you've mentioned - please keep recommending us. look forward to speaking to you soon for your next service visit. regards, cathy.
My review
Customer Service
Quality
Value
Arrived not long after agreed appointment. Very approachable & knowledgeable. A professional and efficient job done, so am very happy with the service.
Nadine, Avon Posted on 30/07/2018 , work completed 30/07/2018
Recommended
Friendly and efficient
Customer Service
Quality
Value
During the annual filter change it is reassuring to have the continuity of the same person who originally fitted the device. Always friendly and efficient service. No complaints.
Pamela, Somerset Posted on 30/07/2018 , work completed 30/07/2018
Recommended
The trader replied (on 14/02/2019)
Hi Pamela, As you know by now our Engineers are time served and have been with us for many years, we always endeavour to get the same Engineer to carry out your service as they know your equipment and your home ! thanks for the smashing feedback!
My review
Customer Service
Quality
Value
No problems. On time prompt, efficient service. Recommended.
Richard, Wiltshire Posted on 30/07/2018 , work completed 30/07/2018
Recommended
Prompt, friendly and efficient.
Customer Service
Quality
Value
Basic service carried out efficiently. Always friendly engineers, always helpful if any questions need answering. Very good company, to be recommended!
Angela, Wiltshire Posted on 30/07/2018 , work completed 30/07/2018
Recommended
The trader replied (on 14/01/2019)
Thanks for recommending us Angela - we appreciate all of your feedback.
Good service
Customer Service
Quality
Value
The engineer was running late, but I was telephoned by the office to let me know that this was the case. The engineer was very friendly and efficient. It was only a filter change that we were having done. Have now had the drinking water system for a few years and are generally very happy with it, although it is expensive.
Hayley L Posted on 27/07/2018 , work completed 27/07/2018
Recommended
The trader replied (on 14/01/2019)
Hi Hayley thanks for your review, were glad to hear that you are enjoying your drinking water - just treating drinking water alone is a slightly more expensive option as the filters need changing more regularly, it is good however to have the peace of mind that you are drinking water with such a high purity (99%) when your filters are changed and that you are enjoying all of its healthy benefits. thanks.
Prompt and professional.
Customer Service
Quality
Value
A full service was carried out. Salt bucket emptied and cleaned, all work seemed to be carried out efficiently.
Michael, Avon Posted on 27/07/2018 , work completed 27/07/2018
Recommended
My review
Customer Service
Quality
Value
Very satisfied with product and service.
Phillip, Surrey Posted on 27/07/2018 , work completed 27/07/2018
Recommended
Efficient & professional
Customer Service
Quality
Value
Good explanation as he went through an annual service and gave advice on how to get the best out of the system. Courteous and polite. Clean worker.
John, Avon Posted on 27/07/2018 , work completed 27/07/2018
Recommended
Excellent
Customer Service
Quality
Value
Servicing and maintenance excellent. Service highly recommendable. Have used this company, Aquatec, for many years.
James, Avon Posted on 26/07/2018 , work completed 26/07/2018
Recommended
The trader replied (on 14/02/2019)
Thanks for your continued support and custom James, we appreciate your review, and look forward to speaking to you soon.
Servicing
Customer Service
Quality
Value
Arrived slightly later - traffic bad. Serviced equipment thoroughly.
Ronald, Surrey Posted on 26/07/2018 , work completed 26/07/2018
Recommended
Professional
Customer Service
Quality
Value
Very professional and on time. Clean and tidy doing the work, a full service on water fitter system.
Christopher, Avon Posted on 26/07/2018 , work completed 26/07/2018
Recommended
My review
Customer Service
Quality
Value
Brilliant product, I love it.
Sherbahadur, Surrey Posted on 20/07/2018 , work completed 20/07/2018
Recommended
The trader replied (on 25/02/2019)
Hi Sherbahadur, your short but very sweet review SAYS IT ALL!!! we are so glad that you love your water and look forward to talking to you in the months ahead! regards, Cathy.
Professional, courteous, knowledgeable
Customer Service
Quality
Value
First rate service, concise description & explanations, good solid advice & tips.
Alexander, Berkshire Posted on 16/07/2018 , work completed 16/07/2018
Recommended
Very good, thorough & punctual
Customer Service
Quality
Value
Called and arrived nice and early - very helpful with answering questions and good at explaining. Did not seem in a hurray and did everything very thoroughly.
Stephanie, Berkshire Posted on 16/07/2018 , work completed 16/07/2018
Recommended
Always good service.
Customer Service
Quality
Value
Always a good service and very informative on what they are doing.
Which? Trusted Traders Consumer Posted on 13/07/2018 , work completed 13/07/2018
Recommended
Helpful and efficient.
Customer Service
Quality
Value
Always have courteous, helpful engineers from Aquatec that carry out maintenance annually. Office staff always friendly and helpful when calling to arrange appointment.
David, Avon Posted on 13/07/2018 , work completed 13/07/2018
Recommended
My review
Customer Service
Quality
Value
Excellent job.
Linda, Buckinghamshire Posted on 12/07/2018 , work completed 12/07/2018
Recommended
Prompt and professional.
Customer Service
Quality
Value
Louis the engineer rang 1/2 hour before arrival and quickly fixed the problems.
John, Berkshire Posted on 10/07/2018 , work completed 10/07/2018
Recommended
Friendly very efficient
Customer Service
Quality
Value
Very good company to deal with. Always contact by telephone/email well in advance & book an appointment. All the engineers are very efficient and friendly.
Brian, Surrey Posted on 10/07/2018 , work completed 10/07/2018
Recommended
Excellent
Customer Service
Quality
Value
I was happy with the customer service, though the initial presentation was a bit long, it was a good idea to know what I am buying. I am happy with the product and services, no hidden agenda. It costs me a lot but a good investment for health and family.
Stuart Leslie, Middlesex Posted on 21/06/2018 , work completed 21/06/2018
Recommended
Excellent service
Customer Service
Quality
Value
Engineer was prompt, friendly, proficient and helpful. Quietly professional. Work completed cleanly and efficiently. This was an annual routine service with a small repair attached.
Austin, Avon Posted on 21/05/2018 , work completed 21/05/2018
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.