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The Pure Water People

4.8

1803 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1803 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Efficient and informative
Customer Service
Quality
Value
Arrived when scheduled, friendly, informative and carried out a thorough job.
Stephen, Buckinghamshire Posted on 30/04/2018 , work completed 30/04/2018
Recommended
Early and Personable & Knowledgeable
Customer Service
Quality
Value
Engineer arrived early and undertook job efficiently. He gave us feedback on what he had done and obviously knew his job.
David, Surrey Posted on 27/04/2018 , work completed 27/04/2018
Recommended
Prompt and efficient
Customer Service
Quality
Value
The engineer arrived during the time span quoted. He carried out the service thoroughly and efficiently, and was polite and friendly.
Elizabeth, Surrey Posted on 27/04/2018 , work completed 27/04/2018
Recommended
Prompt And Professional
Customer Service
Quality
Value
The workman came within the scheduled time. He was very efficient and friendly. He explained what he was doing clearly and concisely. He was a credit to Aquatec.
Which? Trusted Traders Consumer Posted on 25/04/2018 , work completed 25/04/2018
Recommended
Excellent. experience, very helpful
Customer Service
Quality
Value
Excellent experience - installing Pure Water System. Needs to be explained to us. Difficult working conditions in cellar. Nothing too much trouble. Exceptionally tidy organised. High recommendation.
John Clive, Middlesex Posted on 17/04/2018 , work completed 17/04/2018
Recommended
The trader replied (on 14/02/2019)
Great review Clive, our specialist Engineers work hard to ensure that all aspects of work are carried out to the highest possible standards! Water Purification is such a unique product we work tirelessly to ensure that you are 100% happy with your purchase. Many thanks.
My review
Customer Service
Quality
Value
An excellent, efficient service and maintenance, all well explained and helpful.
Susan, Oxfordshire Posted on 16/04/2018 , work completed 16/04/2018
Recommended
My review
Customer Service
Quality
Value
All splendidly done - many thanks.
Which? Trusted Traders Consumer Posted on 16/04/2018 , work completed 16/04/2018
Recommended
My review
Customer Service
Quality
Value
An excellent, efficient service and maintenance, all well explained and helpful.
Susan, Oxfordshire Posted on 16/04/2018 , work completed 16/04/2018
Recommended
My review
Customer Service
Quality
Value
All splendidly done - many thanks.
Which? Trusted Traders Consumer Posted on 16/04/2018 , work completed 16/04/2018
Recommended
Aquatec 2 decades of reliability
Customer Service
Quality
Value
Lewis was professional and efficient at servicing my AQ10 22 year old unit. In all the 2 decades Aquatec have always been upstanding and professional with their communications and engineers, without excessive advertising i.e. once or twice a year.
Richard, Avon Posted on 12/04/2018 , work completed 12/04/2018
Recommended
The trader replied (on 14/02/2019)
Hi Richard, Thankyou for such a glowing review - it is brilliant to hear that you have had such a great experience with us and that your Equipment has continued to deliver its promises! your personal information is something that we hold with respect and our aim is to only contact you when necessary. Kind regards, Cathy.
Aquatec 2 decades of reliability
Customer Service
Quality
Value
Lewis was professional and efficient at servicing my AQ10 22 year old unit. In all the 2 decades Aquatec have always been upstanding and professional with their communications and engineers, without excessive advertising i.e. once or twice a year.
Richard, Avon Posted on 12/04/2018 , work completed 12/04/2018
Recommended
Brilliant job
Customer Service
Quality
Value
Excellent installation executed in half a day.
Martin, Hampshire Posted on 10/04/2018 , work completed 10/04/2018
Recommended
Brilliant job
Customer Service
Quality
Value
Excellent installation executed in half a day.
Martin, Hampshire Posted on 10/04/2018 , work completed 10/04/2018
Recommended
Prompt, professional and polite.
Customer Service
Quality
Value
Excellent, knowledgeable, first-class service, both engineer and office.
David, Wiltshire Posted on 09/04/2018 , work completed 09/04/2018
Recommended
Very Efficient
Customer Service
Quality
Value
Came earlier than planned, which was good. Did a thorough job & answered all our questions satisfactorily. Excellent service.
Janet, Wiltshire Posted on 09/04/2018 , work completed 09/04/2018
Recommended
Very Efficient
Customer Service
Quality
Value
Came earlier than planned, which was good. Did a thorough job & answered all our questions satisfactorily. Excellent service.
Janet, Wiltshire Posted on 09/04/2018 , work completed 09/04/2018
Recommended
Prompt, professional and polite.
Customer Service
Quality
Value
Excellent, knowledgeable, first-class service, both engineer and office.
David, Wiltshire Posted on 09/04/2018 , work completed 09/04/2018
Recommended
Brilliant job
Customer Service
Quality
Value
Installer Mike went out of his way to make sure I was happy. Even put in a shelf in my airing cupboard and under the sink as he had to use most of the space for the installation. Moved the stopcock at no extra charge. Left the place really tidy, I am really pleased.
Tina, Middlesex Posted on 03/04/2018 , work completed 03/04/2018
Recommended
The trader replied (on 14/02/2019)
We will pass this lovely review on to Mike, we genuinely work hard to ensure that your installation and equipment delivers to its promises. We completely respect that you have worked hard to pay for your investment with us and i am glad to hear that that we met your expectations. many thanks.
Good Job
Customer Service
Quality
Value
Had the system reinstalled after having new kitchen fitted. The technician was prompt, polite & tidy. Did not leave a mess. Very happy.
Michael, Hampshire Posted on 29/03/2018 , work completed 29/03/2018
Recommended
Excellent
Customer Service
Quality
Value
We have dealt with Aquatec for 12 years. They are always professional and have never let us down. They regularly service our water purification unit and provide sound advice. Always turn up at the time expected and do a thorough job. Excellent and would recommend to others.
Joy, Avon Posted on 26/03/2018 , work completed 26/03/2018
Recommended
Professional Job
Customer Service
Quality
Value
Arrived on time and started immediately after explaining the work involved. The work was carried out to a very professional standard and the engineer left the work area as clean and tidy as he had found it. The engineer also supplied and fitted a new outside tap.
Robert Astill Posted on 18/03/2018 , work completed 18/03/2018
Recommended
Brilliant job
Customer Service
Quality
Value
Ordered a new water treatment system after our old one was declared u/s. Engineer came and fitted new, even though connectors were different and machine size smaller. He was here from 1.30pm until about 7.15pm - using torch light when it got dark to ensure system in working order before he left. Unit is outside and it was a cold wet day. Very polite man.
Jane, Wiltshire Posted on 16/03/2018 , work completed 16/03/2018
Recommended
Mad but good installer!
Customer Service
Quality
Value
Liam was enthusiastic, hard working, able to solve problems without fuss, polite, tidy gave regular updates on progress/issues, ran through system, benefits, maintenance on completion. Only gripe, did not clean sink/draining area on completion, bit of a mess. Returned the next day with salt which should have been supplied on day of install but was not informed. Removed old unit and packaging/off cuts on completion. Great guy, great job.
Stephen, Hertfordshire Posted on 12/03/2018 , work completed 12/03/2018
Recommended
Efficient and knowledgeable
Customer Service
Quality
Value
Good service, well explained.
Bridget, Avon Posted on 28/02/2018 , work completed 28/02/2018
Recommended
Good service completed
Customer Service
Quality
Value
Prompt and efficient - job well done.
Andrew, Wiltshire Posted on 28/02/2018 , work completed 28/02/2018
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.