The Pure Water People

I have now had a whole house water purification system by Aquatec for over a year, excellent results and would not not live without it now. The filters were due to be replaced and this was done today. Excellent service in reminding me of this and setting up a date convenient to me for this change to be done. Kevin who installed the filters today was marvelous, showing me in great detail what needed to be done in case I decided to attempt this myself in the future. Friendly and efficient are just tow words I chose to describe Kevin, what an asset to Aquatec. He reset the system tested the water shook hands and went on to his next job --well done Aquatec!!

Lewis carried out filter changes and a thorough test of the system and flow rates throughout the house. The works were quickly and efficiently carried out, he was very informative and gave advice on frost protection.

Lewis came out today and told me exactly what is going on with the system replaced all filters did all the system checks all over and done with in 45 mins I have always expected good service from this company and I get it.

We have had their filtration system for nearly 10 years and we have never regretted the investment. Having full pressure filtered water throughout the house is so much better than living with the hard water in our area. They may not be the cheapest systems but they do a great job. Some reviewers complain about the cost of the annual service but they may not realise it includes replacement filters as well as the labour. Unfortunately, after 10 years the wooden box used to house the system outside our house finally succumbed to the weather and needed to be replaced, so we ordered a replacement box. The very friendly engineer (Mike Hagues) turned up on time and installed the new box. This required him to rearrange the system to make the layout more compact and while he was at it he reordered the filters (because since it was installed the recommended sequence has changed). The marine ply used is better than the original and this time it comes supplied with insulation to reduce the risk of freezing. The work was undertaken very professionally and the end result looks great. Plus it is a slightly smaller box, which is better.

I have had the system for several years now and the difference to the quality of the water is palpable. Kelly in the office is always polite and helpful. Nice to receive a phone call from the engineer to give the time of expected arrival. The engineer, Kevin, who carried out the service this time, was polite, efficient and observed all the necessary procedures required due to the Corona Virus restrictions. Well done The Pure Water People Ltd. It is a pure pleasure to deal with your company.

We have had a water system with the company for about 15 years and always going them to be friendly, helpful, flexible and efficient. We used to have the full system but at the moment just have the drinking water unit. We were called reminding us of the need for a service should we require it and booked the next slot available when an engineer was in the area. We had a reminder to say when Kevin would be coming and he turned up bang on time. Kevin is always very friendly and helpful and takes time to explain what is needed and why. He was helpful in advising us when we moved in and we asked for him again this year to change the necessary filters. Always brilliant service and we have been impressed with this company since the beginning. Thank you!

Firstly I would like to thank The Pure Water People Administration team for a very timely reminder that our water softening system was due its annual servicing; for booking an engineer date and time that suited ourselves, and for providing a quote of the expected cost. The engineer (Ian) arrived at exactly the beginning of the quoted timeframe and was as pleasant and chatty as he always is (we have had Ian carrying out the maintenance on our system for many years). He asked about any issues we had with the system and then explained what planned maintenance and component replacement he was carrying out. I was then able to leave Ian to carry out his work whilst continuing with my own. On completion Ian had tidied everything and left no mess in either the kitchen or garage where our filtering systems are. He explained what he had done, what issues he had found and what components had been replaced. He then explained how the system would take a few hours to stabilise again but said if we had any issues or worries we could give him a call and he would sort them out as required. We have had no further issues so haven't needed to call him. On completion I was able to pay Ian for the work rather than have to contact the Admin team again which was really convenient and helpful. I would thoroughly recommend The Pure Water People if you are thinking of installing a Water Softening System in your house.

Kevin, the engineer, arrived at exactly the time arranged this am, to service our water softener. He was very polite & didn't mind working around us + 3 young grandchildren. I have been with this firm (Aquatech) for many years now & have always been treated with the greatest respect.

Pure Water People came to refit and service my water system. The man arrived promptly and completed the work quickly and neatly. He even fixed my leaking sink! These guys are the best.

Arrived promptly following arranged time carried out service and replacement filters without any problems explained following service what he had done and what we should do next. Filled up a comprehensive sheet of work carried out and the amount due had already been entered as agreed by the office. Delivery of salt had arrived before service and without paying until service a very trusting company whom we have had the pleasure of dealing with over a number of years now. Due to medical needs in the household, the appointments which had been made had to be cancelled during the last few months but the company had been very helpful in handling the take up of another scheduled time and very understanding to our needs. Great customer service experienced by all at Pure Water.

We had a water purification system installed by ‘The Pure Water People’, formerly known as ‘Aquatec’, some 9 years ago. Each year around July/August we have a regular inspection, and service as required, carried out by the Aquatec engineers. This morning Kevin conducted the annual service, having kindly phoned us with an accurate estimated time of arrival, he was punctual, courteous and very tidy in carrying out the appropriate service. Afterwards Kevin was extremely helpful and positive in advising what needed to be done to relocate our purification unit to accommodate planned building work. Overall his performance was excellent, he is a splendid ambassador for ‘The Pure Water People’, and maintained the very good service we have experienced from them over the past 9 years. Thank you.

We have used the company before and the engineer has always arrived in the allotted time slot. Kevin who did the service yesterday was polite, professional and cleaned up as he went along.

Mike and his colleague did an excellent job, they were on time and went the extra mile to ensure work was professional and performed to a high standard. Mike provided clear instructions and information on the service back up. Would recommend the company.

Engineer arrived within the timeframe specified and carried out a thorough job. The site was left clean and tidy.

We had the water softener fitted 19 years ago when our daughter was young and suffering from eczema. Once of the main causes was the hard water in her baths, we also has scale in the kettle and discolouration on the taps. After the softener was fitted the eczema cleared up quite quickly and over the course of a year or two the limescale disappeared. We've had the same kettle for 10 years when the previous one lasted less than 5. We get through far fewer cleaning products than we did before and the soap seems to last for ages. Having had the softener for so long, we'd never want to be without one in the future. Our service today was quick and efficient. Lewis was very knowledgeable about the system and able to recommend future options for maintenance and upgrades. Noting the age of they system we know it won't last for ever so knowing there are options available has given us peace of mind.

Well impressed with the service, which was carried out swiftly and thoroughly. The service engineer, Lewis, arrived on time and immediately went to work, changing all filters, carrying out water tests, and tweaking the settings in accordance with his findings. He kept us informed of each step and gave us advice on the use of the system, even finding time to reassure our timid rescue dog, who is normally perturbed by strangers, but quickly accepted Lewis. All in all, we were very happy with the visit and the equipment, and would not hesitate to recommend both.

Kevin from The Pure Water People, called (as promised) prior to his arrival. Kevin explained exactly what he was going to do to the water system in order to carry out a thorough service. He did a great job, keeping all the areas around him clean and tidy. I am very pleased (once again) with the annual service of our water system.

Completed within days of ordering new system. The engineer, Kevin, arrived on time, was polite, experienced and diligent in his work. Was able to answer effectively any questions I asked. Sought my advice on where to position the equipment that was best for my needs. Cleaned up afterwards and left everything tidy. Thank you Kevin. Much appreciated. Previous visit by Mike also very informative and helpful. Thanks.

Had to get a new tap in our kitchen. Spoke to Kelly in the office who is always really helpful and she ordered a new one and gave me a fitting date as well. Got a call two days before to give me a two hour time slot. Kevin arrived during the stated time and proceeded to fit the new tap. He had a hard job removing the old tap as it was ceased, so he was here longer than expected. Kevin was very polite and efficient and left everything nice and tidy. Have been with Pure Water for six years and they are a great company to deal with.

I have had a very good experience with Pure Water and previously Aquatec at this address and at my old house at GL56 9AE. I often recommend it to my neighbours, telling them how clean kettles are kept and how good for all radiators. As for the carbonated water I produce with it - terrific.