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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–12:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1820 reviews
Recommended
Recommended
by 100% of customers
Sort by
Very professional Work
Customer Service
Quality
Value
Operative arrived within time frame expected, phone call day before to confirm he was expected. The work was a routine annual service. The work was carried out tidily and efficiently a problem was identified and the necessary filter was changed. We have used the company for 13 years and would recommend them
John in Buckinghamshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
As agreed, the service engineer Ian called very punctual today to service and change filters on my system. Charming, personable and professional representative of his company. Completed the service quickly leaving no mess having cleared up behind himself. Very friendly. Have no hesitation in recommending the company and its staff.
Raymond in Surrey
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
Lewes arrived to service my water softener by appointment. This is the second year he has undertaken this task so knew me and my system. He carried out the tasks that needed to be done, tested the water all over the house and garden, made a few adjustments, explained what he was doing and cleaned up afterwards. If a water softener is to be installed I would recommend the service that this company offers.
Kenneth in Surrey
, work completed
Recommended
Efficient friendly service
Customer Service
Quality
Value
He upgraded and replaced the old water filter. Explained everything very clearly, told us how it worked. Completed the work and was very efficient and friendly.
Which? Trusted Traders Consumer
, work completed
Recommended
Great company
Customer Service
Quality
Value
Had to get a new tap in our kitchen. Spoke to Kelly in the office who is always really helpful and she ordered a new one and gave me a fitting date as well. Got a call two days before to give me a two hour time slot. Kevin arrived during the stated time and proceeded to fit the new tap. He had a hard job removing the old tap as it was ceased, so he was here longer than expected. Kevin was very polite and efficient and left everything nice and tidy. Have been with Pure Water for six years and they are a great company to deal with.
Customer in Hertfordshire
, work completed
Recommended
Friendly efficient service
Customer Service
Quality
Value
Lewis, who carried out this years service, was very efficient and thorough, having arrived on time and carried out an extensive range of tests in addition to changing my drinking water filters. I have had the water treatment system for 6 years and benefited from soft water throughout my home. This has resulted in having no scale deposits in my kettle, clean shower units and saving of soaps and detergents.
Customer in South Gloucestershire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
I wish to praise the speed and efficiency of the team. Kevin was exceptional.
Which? Trusted Traders Consumer
, work completed
Recommended
Great service all round
Customer Service
Quality
Value
Engineer, Kevin, arrived on time, was polite. Carried out the work efficiently with no hassle. Informed us at every stage of the job what he was doing. All round very good job.
Which? Trusted Traders Consumer
, work completed
Recommended
Very pleased
Customer Service
Quality
Value
Kevin came to test my water and fix an issue. I am very happy he identifed the problem and it could have caused issues down the line and I am over the moon with the service. Would reccommend.
Which? Trusted Traders Consumer
, work completed
Recommended
Water filter service
Customer Service
Quality
Value
Lewes arrived in a timely fashion and outlined the work he was to carry out and enquired if there was any other issues. I pointed out that the drinking water function had failed which he stated could be dealt with and included with the service. We agreed the additional cost and he preceeded with the work. All issues were rectified and serviced, the job being completed in around an hour. All was left in a clean and tidy fashion and the bill duly paid.
Customer in Berkshire
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
The soft water system was due for its annual service. Kevin arrived within the agreed time frame and presented as an efficient and friendly worker. The service was carried out with relevant explanations and he left immediately the work had been completed.
Customer in Wiltshire
, work completed
Recommended
Efficient and thorough work
Customer Service
Quality
Value
Nice to get someone who still remembers you after a year or more. Mike was on time and took the time to explain to me how the system works as I had concerns that it was using too much electricity. Mike changed the time of the flushing as requested and was helpful to help me remember how to operate the board. As we have had that water purifier for 23 years (which is quite a long time), I was offered to change it for a new one (he recommended the smallest one as we are only 2) for a good price but agreed that it could be done once that present one failed. He apologised for the raised price (but then what doesn't these days) and left instructions of what I would need to order should we decided to get a new one.
Customer in South Gloucestershire
, work completed
Recommended
Very happy with the service from this company.
Customer Service
Quality
Value
Excellent company, very satified with the water system we have fitted. Very reliable and they do my servicing every year. Thank you Kevin
Which? Trusted Traders Consumer
, work completed
Recommended
Temporary removal of system to allow external works to be completed
Customer Service
Quality
Value
Kevin arrived promptly. Everything was explained in detail. All the items removed were stored in the garage neatly. Everywhere was left safely and clean and today both inside and out. Details were passed on to ensure that whenever and by whoever the system is replaced it is clear what is to be done.
Customer in Berkshire
, work completed
Recommended
Water systems service
Customer Service
Quality
Value
The Pure Water People proved again how customer focused they are. Kerry is polite and books the appointment well in advnace as is flexible. Kevin was the service engineer and was great. Gave advice on the state of the system and how to get the best of the service recalibrated the water system to allow for the change in our water hardness cleaned up and was polite. AND more important we could notice the improvements after the service.
Customer in Hampshire
, work completed
Recommended
Great service
Customer Service
Quality
Value
Kevin came very polite and very friendly. He did the service and then told me all that he had done, it did not take him very long as he knows what he is doing Thank you
Customer in South Gloucestershire
, work completed
Recommended
excellent service
Customer Service
Quality
Value
Kevin serviced our appliance this morning. Speedy, polite, knowledgeable and helpful. Left no mess and took old parts away.
Customer in North Somerset
, work completed
Recommended
Filters
Had a guy called Kevin come to my house today 14th December 2022 to change our water filters. He arrived on time and was a credit to his company, he was very friendly and changed filters in good time and left everything clean and tidy. I have to say the pure water company have been coming to me for several years and have always been very professional and Kevin was excellent.
Customer in South Gloucestershire
(Reviewer did not use service)
Recommended
great service as usual
Customer Service
Quality
Value
Lewis, the Engineer from The Pure Water People was punctual, very knowledgeable regarding the system and the work undertaken plus explained what and when particular parts would probably need changing/updating etc. All aspects of the service were explained and carried out effectively, with the price being advised prior to the visit. Lewis also gave me advice on simple things I could do to help maintain the system.
Tony in Hampshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We have been a customer for about 25 years and had our system replaced 2 years ago. Lewis did our annual service yesterday and was extremely efficient and professional, explained all that was being done and how best to optimise the system. Cannot fault the service.
Christopher in Bath and North East Somerset
, work completed
Recommended
Repair and replace pressure valve
Customer Service
Quality
Value
Kevin came to replace pressure valve. The original had been installed close to the side of my box. With the very cold weather it developed a constant drip. Ian visited and removed the valve and carried out a bypass until Kevin arrived today with the new valve. Double checked pressure. When unit installed this was 3.5, had increased to 7 bar. Kevin has carried out the repair and reset. All running fine.
Customer in Hampshire
, work completed
Recommended
Annual Service
Customer Service
Quality
Value
My purification system was due a service. On the day Lewis rang to let me know he would be delayed due to an accident on the M4 and gave a new ETA. On arrival he explained what he would be doing, carried out all the work and left everything tidy. Payment was simple using the card machine. He pointed out that I could pay monthly by contacting the office. A job well done!
Customer in Greater London
, work completed
Recommended
Schedule Service
Customer Service
Quality
Value
Arrangements were very easy and the office staff polite and accommodating to my requirements. Service engineer (Lewis) phoned giving advanced warning of arrival and really liked the continuity of having the same service engineer.
Customer in Surrey
, work completed
Recommended
Annual service
Customer Service
Quality
Value
had my water softener and purifier since 2007 and have it serviced every year the staff are always friendly and helpful and informative today Kevin sorted out a problem with my tap before I'd even had the chance to ask him about it , I'd recommend the Pure Water People to anyone
Customer in Berkshire
, work completed
Recommended
Kevin at Pure Water People
Customer Service
Quality
Value
We had our water purification system fitted today by Kevin. Kevin is a very professional tradesman. He arrived in a very timely manner, was very informative at every stage of the fitting, very polite, very considerate of our home and a real gentleman. My family have nothing but praise for Kevin. After bathing the children we can already feel a difference in the water and their hair was lovely and soft! Kevin followed up with a courtesy call and couldn’t have been more helpful - it’s been a pleasure to have dealt with him. Thank you Kevin!
Customer in Wiltshire
, work completed
Recommended