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The Pure Water People

4.8

1820 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance

  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1820 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Recommended

Recommended

by 100% of customers
Sort by
Amazing rapport
Customer Service
Quality
Value
If we all worked as hard as Liam for our customers then the UK would never have an issue with complaining. Liam was very professional and made us feel comfortable enough to leave him to work on his own without having to worry about hiding the family silver.
Tessa, Surrey Posted on 20/08/2018 , work completed 20/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Tessa, thankyou so much for such a glowing review - Liam will be over the moon to see that you have taken the time to compliment him in such a lovely way. we do pride ourselves on the quality of our workmanship and the our Engineers treat our customers respectfully, not only are they highly skilled but we think that our Engineers are good communicators as well ! I will pass on these comments to him - thankyou so much. cathy
My review
Customer Service
Quality
Value
Brilliant product, I love it.
Sherbahadur, Surrey Posted on 20/07/2018 , work completed 20/07/2018
Recommended
The trader replied (on 25/02/2019)
Hi Sherbahadur, your short but very sweet review SAYS IT ALL!!! we are so glad that you love your water and look forward to talking to you in the months ahead! regards, Cathy.
Prompt & efficient
Customer Service
Quality
Value
Annual service, prompt and efficient company always reliable over many years. Highly recommended.
George, Avon Posted on 18/09/2018 , work completed 18/09/2018
Recommended
The trader replied (on 25/02/2019)
Hi George, It's lovely to hear that you have always found us reliable, we value all of our customers old and new, please do recommend us to friends and family and take advantage of our Customer recommendation scheme! thanks, Cathy.
Excellent
Customer Service
Quality
Value
Excellent in all aspects. I cannot find fault at all.
Jane, Gloucestershire Posted on 19/09/2018 , work completed 19/09/2018
Recommended
Friendly and efficient
Customer Service
Quality
Value
During the annual filter change it is reassuring to have the continuity of the same person who originally fitted the device. Always friendly and efficient service. No complaints.
Pamela, Somerset Posted on 30/07/2018 , work completed 30/07/2018
Recommended
The trader replied (on 14/02/2019)
Hi Pamela, As you know by now our Engineers are time served and have been with us for many years, we always endeavour to get the same Engineer to carry out your service as they know your equipment and your home ! thanks for the smashing feedback!
Prompt & professional
Customer Service
Quality
Value
Very friendly & professional. Did the job well & explained what he was doing.
Joy, Bedfordshire Posted on 07/08/2018 , work completed 07/08/2018
Recommended
Professional, courteous, knowledgeable
Customer Service
Quality
Value
First rate service, concise description & explanations, good solid advice & tips.
Alexander, Berkshire Posted on 16/07/2018 , work completed 16/07/2018
Recommended
Prompt & professional
Customer Service
Quality
Value
Aquatec came to service my water softener & drinking water system which they installed 4 years ago. The gentleman who came was prompt, courteous and explained all about the system that I had previously installed. Very helpful & clean & tidy. Would not hesitate to recommend the company.
Vail, Surrey Posted on 15/08/2018 , work completed 15/08/2018
Recommended
The trader replied (on 14/01/2019)
Hi Vail, a lovely review we really appreciate it, we look forward to visiting your home again soon. cathy
Excellent service
Customer Service
Quality
Value
Very professional service - fast and efficient. Very knowledgeable staff. Excellent communication.
Charles, Gloucestershire Posted on 10/08/2018 , work completed 10/08/2018
Recommended
My review
Customer Service
Quality
Value
Very professional.
Simon, Middlesex Posted on 17/08/2018 , work completed 17/08/2018
Recommended
Polite & helpful
Customer Service
Quality
Value
I was very pleased with everything. The engineer was on time, polite and helpful.
Susan, Oxfordshire Posted on 03/09/2018 , work completed 03/09/2018
Recommended
Professional service
Customer Service
Quality
Value
Outstanding service - clean, courteous, professional, punctual, efficient.
Lisa, Avon Posted on 09/11/2018 , work completed 09/11/2018
Recommended
On time, polite and very professional.
Customer Service
Quality
Value
Complete maintenance, greased and cleaned required areas. Checked water salination. Checked all times on display system and amended where required. Certainly knew his job, very thorough and very professionally done. No time wasting at all. Polite and courteous at all times.
David J, Wiltshire Posted on 01/03/2019 , work completed 01/03/2019
Recommended
Professional
Customer Service
Quality
Value
Polite, quick & professional.
Judy, Surrey Posted on 21/01/2019 , work completed 21/01/2019
Recommended
Customer Service
Quality
Value
Samuel, Wiltshire Posted on 15/02/2019 , work completed 15/02/2019
Recommended
Prompt and professional.
Customer Service
Quality
Value
The engineer was very professional, changed my water filter, made sure all the parts worked, checked the salt tank, cleaned it out, and if I had an extra bag of salt he would have put it in for me. Very pleased with the work.
Delfina, London Posted on 09/02/2019 , work completed 09/02/2019
Recommended
The trader replied (on 23/05/2019)
Thank you for your lovely review Delfina, we appreciate your 5 star reviews!
Good job
Customer Service
Quality
Value
Our water softener needed its annual service. The engineer arrived when they said he would and the work was carried out efficiently and the property was left clean and tidy.
Graham, Surrey Posted on 18/06/2019 , work completed 18/06/2019
Recommended
Top job, top gent - job done
Customer Service
Quality
Value
Annual service & filter change. On time - total professional, real nice guy, explained everything, escalated one observation got immediate qualification of his assessment - all good. Great product/great service - Liam is top!
Karl, Buckinghamshire Posted on 30/07/2019 , work completed 30/07/2019
Recommended
Prompt and professional
Customer Service
Quality
Value
Carried out services of 'Aquatic' water filtering system effectively and efficiently. Technician was polite, cheerful and helpful. Completing visit by explaining all the work carried out.
Margaret, Oxfordshire Posted on 03/09/2019 , work completed 03/09/2019
Recommended
Great work
Customer Service
Quality
Value
Today,Lewis came in to service our unit which we’ve had since 2007. We have this serviced every 2 years. Lewis explained that everything was fine with the unit and the water quality was good. Would certainly recommend the pure water people to anyone for their good,efficient service.
Customer in Swindon Posted on 31/01/2020 , work completed 31/01/2020
Recommended
Quality never lets you down
Customer Service
Quality
Value
We had the Aquatec Whole House Purification System installed in January 2014. We live in the Chilterns a very high rated hard water area. Kettles, cysterns, taps everything was caked in limescale. The choice was one of the best decisions, the installation was impecable, the two engineers were professional, polite, considerate and helpful. The impact on our house has been palpable kettles last a long time, sinks and taps no longer encrusted with limescale, toilets and cysterns easy to maintain, we do not buy bottled water since the installation. Annually we have the system serviced, the engineers are all of the same professional, polite efficient standard, punctual courteous. Happy to share what they are doing and why. I would highly recommend this product and the service.
Customer in Buckinghamshire Posted on 13/02/2020 , work completed 13/02/2020
Recommended
The trader replied (on 06/03/2020)
Wow!!!! such an incredible review, we are so pleased that you are loving your pure water and experiencing all of it's wonderful benefits! we are committed to providing you with first class equipment and great service, and your review speaks volumes. please do recommend us to friends and family and don't forget our referral program to give you that added incentive! regards, Cathy
Kevin visited today to return our unit after repairing a leak.
Customer Service
Quality
Value
Excellent service by company and serviceman, Kevin, he worked competently and quickly. He was polite and cheerful. Thank you!
Customer in Wiltshire Posted on 17/02/2020 , work completed 17/02/2020
Recommended
The trader replied (on 06/03/2020)
I will pass your lovely feedback on to Kevin - many thanks for such a glowing review.
Very efficient service
Customer Service
Quality
Value
We have used Pure Water People since our purification system was installed over 10 years ago. Yesterday’s service by a Elliott was as first class as ever. No mess and everything explained in detail.
Customer in Wiltshire Posted on 18/03/2020 , work completed 17/03/2020
Recommended
The trader replied (on 15/06/2020)
A customer of 10 years and still going strong - thanks for your kind review.
Happy customer
Customer Service
Quality
Value
Efficient service, turned up on time and got on with it.
Kevin, Berkshire Posted on 20/02/2020 , work completed 20/02/2020
Recommended
The trader replied (on 06/03/2020)
Fabulous Five star reviews***** Thankyou from all at PWP!
Great company
Customer Service
Quality
Value
They are a great company, always let you know when they are coming. Very professional & polite staff and always do a satisfactory job. Kevin was the engineer today .
Customer in Swindon Posted on 06/03/2020 , work completed 06/03/2020
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.