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The Pure Water People

4.8

1820 Reviews

Opening Hours
Today - 08:30–12:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1820 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Brilliant & helpful
Customer Service
Quality
Value
No problems at all. First appointment had to be cancelled but the office re-fixed no problem.
Paul, Berkshire Posted on 29/07/2016 , work completed 29/07/2016
Maintenance of water system.
Customer Service
Quality
Value
Job done very quickly and very well done.
Graham, Gloucestershire Posted on 21/11/2016 , work completed 21/11/2016
Excellent job.
Customer Service
Quality
Value
Job completed in a professional manner. Prompt arrival, no mess and minimum of inconvenience. Very pleased.
Frederick Alan, Middlesex Posted on 01/08/2014 , work completed 01/08/2014
My Review
Customer Service
Quality
Value
Excellent, clean job
Hywel, Wiltshire Posted on 12/12/2014 , work completed 12/12/2014
An excellent installation
Customer Service
Quality
Value
An awkward installation with an outside cabinet connected through the kitchen wall and under the floor of the corner cupboard to the rising main. Executed very proficiently and professionally - an excellent job.
Dave,Bedfordshire Posted on 18/12/2015 , work completed 18/12/2015
Brilliant job!
Customer Service
Quality
Value
Clarity about info. Service done with common sense. Will to better the client needs cleanness. Positive attitude and respect would highly recommend!
Brigitte, Surrey Posted on 25/08/2015 , work completed 25/08/2015
Polite, speedy and efficient
Customer Service
Quality
Value
Arrived on time, seemed to know what he was doing. Efficient and job done quickly.
Posted on 05/04/2016 , work completed 05/04/2016
My review
Customer Service
Quality
Value
Overall we have been extremely happy with the water purifier, we have already seen the benefits. Customer service was excellent and the fitting was done very well, they were tidy and cleared up after himself, name of Will. Will definitely be recommending. Many thanks.
John, Hertfordshire Posted on 17/12/2016 , work completed 17/12/2016
Prompt & professional
Customer Service
Quality
Value
This engineer was very efficient & carried out the service to our satisfaction. He was very helpful.
N, Avon Posted on 25/07/2017 , work completed 25/07/2017
Prompt and Professional
Customer Service
Quality
Value
Arrived on time, made sure system worked correctly, fitted new parts, made no mess.
Matthew, Hampshire Posted on 24/10/2017 , work completed 24/10/2017
Excellent
Customer Service
Quality
Value
We have dealt with Aquatec for 12 years. They are always professional and have never let us down. They regularly service our water purification unit and provide sound advice. Always turn up at the time expected and do a thorough job. Excellent and would recommend to others.
Joy, Avon Posted on 26/03/2018 , work completed 26/03/2018
Good job efficiently done
Customer Service
Quality
Value
The Aquatec engineer arrived as expected. He soon discovered the problem and fixed it. He then carried out the usual service and charging of fitters.
Colin, Hampshire Posted on 14/05/2018 , work completed 14/05/2018
Aquatec 2 decades of reliability
Customer Service
Quality
Value
Lewis was professional and efficient at servicing my AQ10 22 year old unit. In all the 2 decades Aquatec have always been upstanding and professional with their communications and engineers, without excessive advertising i.e. once or twice a year.
Richard, Avon Posted on 12/04/2018 , work completed 12/04/2018
Excellent product and service
Customer Service
Quality
Value
The product has been in place for a year and proved effective and reliable. In all contacts the staff have been courteous and efficient. The engineer who visited us both for the initial installation and the first annual service has been courteous, competent, punctual and professional. We are very satisfied.
Clive, Oxfordshire Posted on 28/06/2019 , work completed 28/06/2019
The trader replied (on 08/08/2019)
Thanks for a great review Clive, it's not often that people comment on their ongoing experience with their purification system because they adjust to it's benefits so quickly and forget how rotten their old hard water was......People tend to respond to the ongoing maintenance and the relationship that they have built with our time served Engineers over the years. Your review ticks all of the boxes and shows that it does what it says on the tin.... Reversing the ageing process of the damage called by limescale. saving money heating water at home, and on costly appliances. Stopping all future limescale before it enters the home. fabulous pure drinking water to cook and drink. wrapping a ring of protection around your family and your home.... Just as you commented our product is entirely effective and entirely reliable. we are super happy that you are so satisfied..... Regards, Cathy.
Reliable
Customer Service
Quality
Value
Polite, reliable & informative.
David, Oxfordshire Posted on 03/07/2019 , work completed 03/07/2019
Very pleased.
Customer Service
Quality
Value
Very pleased with the service. Top man.
Malcolm, Oxfordshire Posted on 06/12/2019 , work completed 06/12/2019
Informative and efficient
Customer Service
Quality
Value
Welcoming at front door, polite and informative. Explained work to be carried out within authorisation criteria's.
Jane, Avon Posted on 14/11/2019 , work completed 14/11/2019
First Class Job - Water Purifying System
Customer Service
Quality
Value
We had the installation originially done in 2009,. They come once a year to maintian water purifying system (filters). Great start booking with Kelly, the installer rang before arrival which was handy. First thing I noticed, he got out of the van with their PPE, fixed up filters (2-3). Test the water supply to see if its okay. Did a first class Job.
P, Banbury Posted on 23/06/2020 , work completed 08/06/2020
The trader replied (on 30/11/2020)
We appreciate you taking the time to review us today, and that you felt you received a first class service. Music to our ears - good communication, you felt safe at home whilst we worked, and your system is delivering the water quality that we promised you. Take care and thanks.
Excellent Fitting
Customer Service
Quality
Value
Mike was friendly and professional he explained everything and showed us how to use the system very clearly. We would thoroughly recommend this company. My Mum and brother also have this system in their homes.
Alex in Staffordshire Posted on 19/03/2021 , work completed 19/03/2021
The trader replied (on 01/04/2021)
Thanks for a smashing review Alex, we are so pleased that your Mum and Brother love us too! We really appreciate you choosing us for your beautiful newly renovated home! We've heard amazing things about it. Good luck with everything and many thanks.
Comprehensive service
Customer Service
Quality
Value
Mike was a diligent & knowledgeable Senior Engineer. Provided clarity for a couple of queries & summarised his findings succinctly. Removed all old filters, cleaned surfaces & left zero trace of his presence! Great job Mike
Customer in Gloucestershire Posted on 14/01/2021 , work completed 14/01/2021
The trader replied (on 25/05/2021)
Mike loves a mention - he really is very good and we are very proud of his superior work and ability! Thankyou for your custom and take care.
Service and Filter changes
Customer Service
Quality
Value
Mike arrived on time and did a great job. Also explained what work he was doing and answered all our questions to our satisfaction. Everyone at Pure Water People are helpful and friendly and we wouldn't hesitate to recommend them to anyone.
Customer in Somerset Posted on 27/10/2021 , work completed 27/10/2021
The trader replied (on 10/11/2021)
Thanks for your lovely review - we do love our customers and your comments are super. Please do recommend us to lots of people! Take care - Cathy.
Annual Service
Customer Service
Quality
Value
The annual service of our Pure Water system was carried out by Mike. He arrived on time and carried out the service of our system, carefully explaining each step of the process as he went along, so that I can confidently undertake the service myself next year.
Customer in Oxfordshire Posted on 20/09/2021 , work completed 17/09/2021
The trader replied (on 22/09/2021)
We appreciate your review - thankyou and take care.
Efficient Annual Service.
Customer Service
Quality
Value
Mike has just done our seventh annual service. He arrived on time and carried out the work without any problems. The water treatment unit still works as well as it did on Day One. No mess, no hassle, just efficiency. Limescale is a thing of the past.
Paul in Bristol Posted on 11/08/2021 , work completed 06/08/2021
The trader replied (on 16/08/2021)
Thanks for your lovely review, it's great to read that we have delivered as promised and exceeded your expectations! I am confident that you will still be reviewing us after 14 years....... Take care, Cathy.
Excellent service from booking appointment to completion of work.
Customer Service
Quality
Value
The engineer arrived early to the appointment, was smartly dressed and was very polite. Came to do annual service and was to the agreed budget. Area left immaculate when finished. Very knowledgeable and helped with re-routing drinking water pipework in the new kitchen layout. A very good experience.
Customer in Oxfordshire Posted on 13/09/2021 , work completed 13/09/2021
The trader replied (on 22/09/2021)
a lovely review, we appreciate your support! many thanks.
Did what it says on the tin'
Customer Service
Quality
Value
Annual service - prompt attendance, polite and informative, good value for money.
Brian, Buckinghamshire Posted on 15/03/2019 , work completed 15/03/2019