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Endorsed by Which?
The Pure Water People
Opening Hours
Today - 08:30–12:30
- Monday 08:30–19:30
- Tuesday 08:30–19:30
- Wednesday 08:30–19:30
- Thursday 08:30–19:30
- Friday 08:30–19:30
- Saturday 08:30–12:30
- Sunday - Closed
Organisations and Awards
About
We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!
The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.
With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.
Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!
What we do
Water softener installation and maintenance
Plumbers
- Water softener installation and maintenance
Water treatment
More Services
- water purification
- drinking water treatment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
1820 reviews
Recommended
Recommended
by 100% of customers
Sort by
Annual service
Customer Service
Quality
Value
The engineer Lewis arrived on time and completed the service very quickly. All done well and politely
Customer in Berkshire
, work completed
Recommended
Efficient service, no hesitation in recommending
Customer Service
Quality
Value
Very good, came on time, cleaned up after.
John, Wiltshire
, work completed
Recommended
Prompt and professional.
Customer Service
Quality
Value
Very efficient, competent and informative.
Jeffrey, Wiltshire
, work completed
Recommended
Good job done
Customer Service
Quality
Value
The trader did a good job and was a very pleasant person who knows his trade.
Terry, Berkshire
, work completed
Recommended
Efficient and friendly
Customer Service
Quality
Value
A friendly and efficient team.
Alan, Surrey
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Carried out very competent service. Clear advice on why an extra component was needed and why, cost, etc. Expensive components (filters) only drawback.
Frank, Hampshire
, work completed
Recommended
My Review
Customer Service
Quality
Value
Prompt & efficient
Sarah, Surrey
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Although we had to wait over a week for a visit, when he came he was on time, friendly and efficient. He was also prepared with a spare part. Good overall service.
, work completed
Recommended
Prompt, professional & helpful
Customer Service
Quality
Value
The company rang to remind me when the service is due. Appointments are flexible and prompt. Pleasant company to deal with.
Anne, Surrey
, work completed
Recommended
Prompt 1 Professional
Customer Service
Quality
Value
I have always found the traders to be polite and did their job efficiently with no fuss. Always explaining what they are doing and listening to any concerns I might have.
Margaret, Oxfordshire
, work completed
Recommended
Good first service
Customer Service
Quality
Value
The first annual service carried out in the same manner as the installation - proficiently and professionally.
David, Bedfordshire
, work completed
Recommended
Friendly & efficient
Customer Service
Quality
Value
Arrived on time, friendly helpful attitude. Quickly performed task.
John, Hertfordshire
, work completed
Recommended
Used since 1998
Customer Service
Quality
Value
Used Aquatec since 1998 on water softener installation and serviced on a yearly basis and on call.
Ralph, Avon
, work completed
Recommended
Reliable and helpful
Customer Service
Quality
Value
Arrived when expected, provided advice but not pushy. A lovely guy, the same one as last year.
Philippa, Wiltshire
, work completed
Recommended
Great job.
Customer Service
Quality
Value
Arrived earlier than expected and was on a call. Tested everything and filled up salt. Told me what to do with running the drinking water tap after two hours.
Which? Trusted Traders Consumer
, work completed
Recommended
My review
Customer Service
Quality
Value
Amiable, polite & prompt.
Peter, Gloucestershire
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Liam arrived before the scheduled time and I had already prepared the kitchen for the installation. He got on with the work and completed the installation with minimal disruption and explained the system in a professional manner once completed. Have no hesitation in recommending.
Michael, Hertfordshire
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
Ordered a new water treatment system after our old one was declared u/s. Engineer came and fitted new, even though connectors were different and machine size smaller. He was here from 1.30pm until about 7.15pm - using torch light when it got dark to ensure system in working order before he left. Unit is outside and it was a cold wet day. Very polite man.
Jane, Wiltshire
, work completed
Recommended
Very helpful and friendly.
Customer Service
Quality
Value
Changing water filters and informed me about future work needed with no pressure.
Heather, Berkshire
, work completed
Recommended
Service: excellent.
Customer Service
Quality
Value
Lewis was very neat & tidy in appearance & work. Efficient use of time - he explained everything he did very well. Didn't complain about carrying heavy bags of salt from the bottom of my garden.
Jacqueline, Middlesex
, work completed
Recommended
Fast, courteous service.
Customer Service
Quality
Value
In late January I had a problem with my water purification system. I advised Pure Water People and they rapidly sent an engineer to deal with it. They immediately inspired competence. He clearly knew the system inside out and within a very short time had resolved the fault and then, unasked, checked all other aspects of the system. He was efficient, competent, professional and highly skilled. It was a pleasure to have him.
Customer in Bath and North East Somerset
, work completed
Recommended
Very Efficient
Customer Service
Quality
Value
They were in and out and managed to solve the problem quickly
Which? Trusted Traders Consumer
, work completed
Recommended
annual service
Customer Service
Quality
Value
Service was carried out quickly and efficiently by Lewis. System has worked trouble free for 5 years now.
Customer in Berkshire
, work completed
Recommended
efficient service
Customer Service
Quality
Value
This company has provided efficient service to our water softener unit for more than 10 years. They carry out the work efficiently and on schedule arranged by telephone. Lewes has carried out our annual service for the last 3 years and is always polite and helpful in explaining what is being done on the appointment.
Customer in Oxfordshire
, work completed
Recommended
Annual Maintenance of Pure Water System
Customer Service
Quality
Value
Mike was an excellent ambassador for his company. He was pleasant, personable and professional and took pride in his work. As far as I am aware , he did a very good job for us.
Customer in Hertfordshire
, work completed
Recommended