Endorsed by Which?

The Window Co

4.9

127 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–14:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

The Window Company has been serving homes in & around the Manchester & Cheshire areas with exceptional double glazing since 1988. We specialise in installing double glazed windows, doors and conservatories, so you can be sure to find the perfect home improvement that suits both your property & budget.

As your local double glazing company, we pride ourselves on our excellent customer service, so you can trust that your project is in the safest of hands. We offer a range of products including uPVC windows, aluminium windows & timber effect windows. We also supply composite doors, aluminium doors & uPVC doors.

We can also offer you a range of uPVC conservatories, orangeries, conservatory upgrades, tiled roofs, flat roofs & roof lanterns. The innovative designs of all our products allow your Stretford or Manchester home to benefit from modern aesthetics & incredible functionality.

Get in touch today for quality products and free no-obligation quotes!

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
  • Glaziers

    • Window consultants
    • Replacement window services and repairs
    • Double glazing installation
    • Sash windows
    • Stained glass

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
127 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
The Window Company. Use them, You will be glad you did.
Customer Service
Quality
Value
Very professional, knowledgeable, none pushy office staff ( I was even encouraged to get other quotes to compare!!) The fitters arrived on time, replaced my front and rear doors and my patio windows and left without leaving behind any negative signs that they had been on the property. I was so pleased with the quality of the materials used and the work done that I have requested that all the other windows in my house be changed. I would not hesitate to recommend this company.
Customer in Cheshire East Posted on 13/03/2023 , work completed 03/01/2023
Great service from start to finish
Customer Service
Quality
Value
I have known of The Window Co for some time and it became time that we needed to replace our front door. I didn't contact any other company as I knew the following would happen. They provide high quality products. When they say the surveyor will turn up at 9.30 am at the earliest opportunity date - he did When we got the call to say the install team would be coming between 9 - 9.30 they were there at 9.15. Chris and Sam were incredibly polite and took real pride in their work and left the area they were working in tidier than when they started. The door we chose looks brilliant and is definitely so much more solid than the one we had. A brilliant service from start to finish. I wish I could give more than 5 stars !
Customer in Greater Manchester Posted on 01/11/2022 , work completed 31/10/2022
New doors & Windows
Customer Service
Quality
Value
Lot of window company’s have bad reps so it felt we were taking a bit of a chance just choosing one at random.turns out we made a great choice great company, good communication nice people from the office staff to the fitters they cleaned up after the job and we are well pleased with product.will be using them again
Customer in Greater Manchester Posted on 29/10/2022 , work completed 24/10/2022
Very neat job
Customer Service
Quality
Value
Paul and Andy did a great job. Starting early and leaving a tidy house at the end of the day. We had 15 very nice windows installed. The woodwork and carpentry around a bay window area is particularly impressive. Would definitely use the Window Company again.
Customer in Greater Manchester Posted on 03/10/2022 , work completed 30/09/2022
Replacing 1window,setting in 2 large patio doors,replacing porch door and inner door,setting in a new back door.
Customer Service
Quality
Value
Very helpful in bringing forward fitting date. We’re punctual and finished outside work very well. But didn’t make good broken brickwork around windows and doors inside the property. I don’t know if this is usual. The Window Co reduced cost of job by £150.00. for this to be corrected. The teams worked hard and were very considerate to other workers there. Finished the job on time.
Customer in Greater Manchester Posted on 07/09/2022 , work completed 02/09/2022
Consistently excellent.
Customer Service
Quality
Value
I have used The Window Co several times now, over several years, to replace windows and doors in two properties. I would never consider another company. Every job they have done for me has been to a consistently high standard. all the fitters are pleasant, hard working and do an excellent job. I have recently had two large bays replaced. There was a problem with the materials provided. This was all explained to me and a timeline for reordering and returning to correct the work was given-and stuck to. It's great if a company do a good job. It's even better if they show their professionalism when things aren't right.
Customer in Greater Manchester Posted on 26/07/2022 , work completed 16/07/2022
Very disappointed and still waiting
Customer Service
Quality
Value
The order was placed early January 2022 for 13 triple glazed windows, 1 back door and a set of French doors, with £4677 deposit paid on 6th January. The Sales, Survey and install teams were really professional, polite and helpful. The install team cleaned up after their work. But, the difference is that the company doesn’t appear to care. We are still missing 1 window and two doors after paying the deposit 26 weeks ago and 6 weeks since the first 12 windows were installed. The wrong French doors were delivered and the bathroom windows had no opaque frosted glass for all 4 windows. When we chased about the missing opaque frosted glass and why the items were not checked before dispatch, I was told that “we don’t have time to check as we are really busy”. When asked what we should do when having a shower with clear, transparent glass, we were told to cover it up with a towel by a rude receptionist. There is still no date, 26 weeks after paying almost £5000, for when the missing items will arrive even though we believe that our new back door is with the company and has been for some time. What a shame that communication is non-existent and a few staff let down the many other staff at Window Co. This wasn’t a small order for Window Co and there are no excuses for the poor customer service and lack of order checks before the items were dispatched. I still await an update as to when the order will be completed. Not impressed at all!
Customer in Greater Manchester Posted on 05/07/2022 , work completed 05/07/2022
The trader replied (on 07/07/2022)
Hi Sean, It's extremely rare that we receive any negative feedback & i can understand your frustration & need to leave such a review. It's hard to read as the one thing we pride ourselves on is caring, we go above and beyond for our customers & our many 5 star reviews online shows that this is the case. As you know our suppliers unfortunately had let us down a few times on your job by missing items off & sending others incorrect which meant we could not finish off the installation in one go & have had to wait for these items to come back into stock this meant only 80% of your job is complete. In these cases we will never ask for any further payment until the job is complete so the amount of work complete far outweighs any monies paid which gives a good level of financial security to you the customer. I agree that the communication could've been better & that's something we will work on. The lack of communication has more to do with no news from or suppliers as to when these products will be delivered so we have nothing to report but agree a phone call either way would help. Although our communication has let us down this time I'm happy that the sales, survey & installation teams have provided you with the professional & caring standards we all strive to work towards here at The Window Co & when we finish off the installation I hope the quality of the installation & product far outweighs the delays you've experienced. Kind Regards Wayne Shaw MD
All new Windows and Doors
Customer Service
Quality
Value
Decided on The Window Company after reading reviews here etc. Very pleased with all new windows and patio doors for my house. It is fair to say there were some issues and they had to come back and re-install glass and some snagging but I did have a lot of windows/doors fitted so some glass issues were to be expected especially as glass was not being made to high standards across the industry later on in lockdown. However what really impressed me was that Wayne/Steve and the team went out of their way to fix stuff and always did what they said they would do when they said they would do it. The work was completed to a high standard and they went above and beyond to fix issues. They were also competitive on price and therefore would thoroughly recommend.
Customer in Greater Manchester Posted on 05/07/2022 , work completed 27/06/2022
Replacement of two front bay windows
Customer Service
Quality
Value
We were recommended to contact The Window Company. We visited their showroom and were greeted by very helpful staff. We agreed on the style of windows and agreed a suitable time for them to be fitted, the work was carried out on time and within budget. Our fitters were Matt and Adam, they did a brilliant job at fitting our bay windows, although we did encounter a couple of problems which were resolved very efficiently by the company. Matt and Adam laid sheets down where necessary so when they had finished fitting the window we had no mess to clean up. Lots of our neighbours have commented how nice our windows look. Thank you all at The Window Company, we will be contacting you next year to order a new patio door.
Customer in Greater Manchester Posted on 04/06/2022 , work completed 02/06/2022
Absolutely delighted
Customer Service
Quality
Value
We engaged The Window Company to replace our patio doors, which were draughty and leaky, kitchen window, and to repair and encapsulate a stained glass window on the staircase. From first meeting, through survey, to installation and the final finish – we were both impressed and delighted with their friendly, professional, courteous and diligent approach to every aspect of the work, their flexibility in accommodating our requirements for an installation date, and with the quality of the products. Particular mention must be made of the stained glass repair and encapsulation, which went above and beyond our expectations to achieve a perfect match of the replacement glass sections with the originals. The end result is beautiful. The patio doors are already noticeably less draughty (100% less would be my closest guess), significantly more substantial than the ones they replaced, and with such great care having been taken with the new seal installed at the top of the door, we no longer have a problem with water ingress. Absolutely delighted. I would recommend them to anyone.
Customer in Greater Manchester Posted on 04/03/2022 , work completed 02/03/2022