Thermohome

Replacement of 3 dormer windows and a new door in the lounge. Work was carried out quickly - in a day - very efficiently and staff cleaned up exceedingly well after working, taking away all rubbish. No fuss no mess

After receiving 5 quotations we found Thermoprotec provided a competitive (not cheapest) price. Their indepth knowledge of multiple products, compatibility and availability made them stand above their competitors. The installation was on time and as stated in a professional and courteous manner. The after sales advise and communication was above and beyond. There was a delay with the DNO but was resolved once identified. We woukd highly recommend to anyone interested in installing a home solar array.

I had insulation added to my loft to meet the latest requirements for an EPC. It involved adding 200mm of insulation, lifting the boarding and loft ladder supports. The work was done in one day by an experienced, friendly and considerate workman after an earlier assessment and quote. Everything was done as agreed, and the loft was left clean and tidy. The preliminary exchanges with the company were efficient.

Hi I chose thermoprotect to install my solar system because I got to know Morten pederson he immediately struck me as a very professional and competent person. He has walked me through the whole process in a way that I can understand. Also I would like to reference the fitting crew they also were extremely hardworking and very polite and proficient. And the crew at the office Richard yeo and Samantha have also made the whole experience a pleasant one.

What a great company to deal with, really professional, prompt and courteous. Also they always answered the phone when we called when so many other companies that we tried to contact didn't. Thermo Protect designed and installed our solar system and batteries really well which has preformed better than we expected. We did have a an issue getting our solar system feed in tariff registered with our supplier but the team at Thermo Protect helped out and got it all sorted out and were really happy to talk to us and help out when we either called or emailed them. Luke and Kelly Teignmouth

6kW solar array, 6kWh batteries, SolarVenti heater, improved loft insulation Pleased with the service provided. Professionally installed, abundant specialist knowledge, attentive staff. We sometimes needed more guidance than was given. Flexible and comprehensive solutions Morten and Jason definitely listened to our goals and made tailored suggestions for us. It was great to work with people who could picture all the pieces - generation, storage, heating, etc - and how they would fit together. We have installed / will install several pieces of technology we had not heard of before Experience and time for hire Making a house sustainable involves a lot of 'moving parts' - selecting components, arranging tradespeople, correct installation, paperwork, many more... It would have taken all our free time, and patience, to arrange this ourselves, so having Thermoprotect to take care of everything was a dream come true. Fast Thermoprotect got in touch quickly, and regularly. The turnaround from first contact was less than 3 months. We were advised which work was best to get done soon due to demand - solar panels - allowing other work to wait. Installation Everyone involved clearly had a lot of pride in their work. Fixings are either well hidden, or carefully placed for a pleasing aesthetic. All feels solid and is working as advertised. Needed more guidance Having no experience ourselves, here are some areas that were difficult because Thermoprotect either didn't have the information, or didn't communicate it: - Maximising sustainability, rather than return-on-investment. TP did their best to adapt from their default suggestions but it felt like they had less experience coming from this angle. E.g. when to charge batteries, redirecting excess solar. - Being at home. Challenging for us to arrange on short notice, causing difficulties with: deliveries on unspecified days, work of unknown duration, weather dependent work. We could have coped better with more warning. - Storage ahead of installation. Our driveway was the only practical drop-off for the 500kg of expensive equipment, but was not a secure location, so we spent several unexpected hours clearing space indoors then transferring. As novices we did not know to plan for this. - Checking for wildlife. A chance conversation with an ecologist revealed this is regularly forgotten in permitted roof developments like ours. It is unfortunate to think that we can never know whether our work may have disturbed something. Would have happily arranged for a cursory survey had we thought of it; would be great if the industry were more mindful of such things. Having worked with the team I have no doubt they will be able to use this feedback to make their service even better than it already is