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Endorsed by Which? Trusted Traders

Third Eye Installation Systems Ltd

Profile thumb teis new bell box x april13 photo2
4.8

305 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

We have now been in Whetstone since 2016 where we give our customers the opportunity to pop in for a demonstration of our alarms and view high quality images of our CCTV systems. We are of course abiding by the social distancing and our Engineers who visit site wear the appropriate PPE. As an NSI NACOSS Gold accredited, insurance approved company, Third Eye can install, repair, upgrade and maintain security systems for your home or business. We install wireless and hardwired, Grade 2 and Grade 3 systems and our maintenance and consumable costs are highly competitive. The alarm can be controlled by an App or you can be monitored 24/7, with or without Police response. We are highly experienced in CCTV, access control, door entry and video/phone entry systems – no need to open your front door to strangers! We offer FREE survey of your property to give a tailor made quotation. We have all relevant insurances in place, and our Engineers are fully trained and security vetted. Give us call – NOW!

What we do

  • Security equipment suppliers and manufacturers

    • Burglar alarm systems
    • CCTV & video equipment
    • Intercom systems
  • Alarm and security equipment installers

    • Alarm installation
    • Door entry systems
    • CCTV installation
    • Access control
    • Security activities
  • Handyman and home maintenance services

  • More Services

    • intruder alarms
    • home security
    • access control
    • cctv

Customer reviews

Why you can trust these reviews

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4.8
305 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Reliable good service
Customer Service
Quality
Value
I had Third Eye install the alarm some 4 years ago - and they have serviced it since. The alarm works well , the service is friendly and good and if there is ever a problem they come quickly 24/7.
Customer in Greater London Posted on 12/11/2021 , work completed 01/11/2021
The trader replied (on 18/11/2021)
Hi there - thank you for taking the time to review Third Eye- it is much appreciated. As you state, we have maintained your security system for the past 4 years, to your satisfaction, and we hope that we continue to do so for a further 4 years, and more! Thank you once again.
Locked in to unnecessary service fees
Customer Service
Quality
Value
I subscribed to Third Eye for a few years and then ended my subscription. I have not used the alarm for the last few years. However, my alarm triggers randomly approximately every 6 months, requiring me to call Third Eye to disable it. Third Eye then insist that I need to book and engineer to 'service' my alarm box, at my own expense. This business practice appears to be way of forcing ex-clients to pay for services they no longer need or use. I called the office manager to request them to disable my alarm completely, however she insisted that an engineer visit is required and I would be charged, and then abruptly cut off the phone call. Unethical business practices and rude customer service. Not good enough Third Eye.
Customer in Greater London Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 03/11/2021)
As you rightly state, you do not have a service contract with Third Eye, but our Emergency Engineer very kindly assisted the other night; he informed you that you would need a visit. The office contacted you to book an Engineer visit, but you did not want to pay. We last serviced your alarm in 2017 and you have regularly declined a service – that is your prerogative. You were informed that if you want an Engineer visit then we would be happy to book something and we left the matter with you to consider. May we just add that you have a wireless alarm system which requires battery changes in the devices, the panel and the siren. If you wish the system disabled we can assist, but it requires an Engineer visit which is chargeable. Feel free to call the office anytime between 8.30am-5pm.
New Alarm fitting
Customer Service
Quality
Value
I was very pleased by the service provided by " The third eye" in the planning of a new alarm. I was given a couple of quotes to reflect the possibilities offered, then once I chose, the alarm was promptly fitted, very professionally by a different employee, both of them were very polite, friendly and patient. While the company is not the cheapest on the market, I liked their professionalism and that they came recommended by a friend. Therefore so far I am very pleased with "The third eye".
Jacqueline in Greater London Posted on 10/10/2021 , work completed 01/10/2021
The trader replied (on 03/11/2021)
Undoubtedly, you initially met one of our Estimators, who would have met you on site and emailed you a quote and possible options, based on that visit. Once all details were agreed, we would have scheduled an experienced Engineer to install the system. Thank you for your lovely review and we are all happy to hear that you are pleased with Third Eye.
New Alarm
Customer Service
Quality
Value
I have had an alarm for 24 years which started giving trouble and my existing company messed me around when I wanted a quotation for a new alarm system. I was referred to Third Eye by a friend and just two days ago they installed the new system. A very competent and pleasant Engineer came to do the installation and explain everything to me. I have found both the engineer and the sales and office staff very efficient.
Peter in Greater London Posted on 01/10/2021 , work completed 29/09/2021
The trader replied (on 03/11/2021)
As often happens, our customers recommend us to their friends and family, as in this case. We are so pleased to hear that our Engineer explained everything to your satisfaction and happy to hear that our sales and office staff have also been praised. Thank you so much.
CCTV
Customer Service
Quality
Value
From when he came to when he left he was just professional at his job. We are so happy with this installation, positioning of the camera. The job has been done so smartly, wiring is done so neatly and can see very little. I would only use third eye for future installation. Third eye seem very established in this road that’s why I chose them and can see why by my own installation. It is so nice to have a job done with no problems at all. Fantastic job. I would like to add that the girls in the office were lovely when I needed to call them to arrange everything. Thank You
Brenda in Greater London Posted on 28/09/2021 , work completed 27/09/2021
The trader replied (on 03/11/2021)
We are a small, family run business with high standards and believe we go the extra mile to give customer satisfaction. Everyone in our team strives to be professional at all times and to give a good service. Thank you so much for your lovely words - the girls in the office were thrilled that they were mentioned! Thanks again.
Alarm installation
Customer Service
Quality
Value
Having been personally recommended to this family owned local Company I looked no further following the site visit by owner Mark Formby. Our hard wired system was in need of an upgrade and following Marks advice we made an order. Engineer installed new box; keypads; pir’s ; external bells a few days later. Now we can activate/deactivate the alarm via our mobiles as well as receive alerts on them should it be set off. No fuss no drama with Third Eye. Shall be recommending to my clients!
Gary in Greater London Posted on 19/08/2021 , work completed 13/08/2021
The trader replied (on 02/09/2021)
This is a perfect example of how recommendations work - you were recommended to use Third Eye and now you have posted this lovely review stating that you will be recommending us. Thank you so much. Reviews are what we all look for before spending our hard earned money. As a small, family run business our budget doesn't run to national TV advertising. We advertise locally and rely on such recommendations - thank you so much for taking the time to do this.
Security cameras
Customer Service
Quality
Value
I had security cameras installed as I had good reason to believe my next door neighbour was systematically vandalising my property and it stopped her in her tracks. I was very happy with the engineer who fitted them, he did a great job and the customer services ladies were also very friendly and helpful. I did have to get them back to alter the settings as I was being bombarded with motion alerts from moths, cars, foxes etc but all is now as it should be. I do miss the night time alerts now as the cameras picked up some unusual phenomena that I was not expecting but was certainly very interesting. I'm so glad I recorded and saved those. It's great to be able to check on my property when I'm not around and feel completely at ease now. I would definitely recommend Third Eye.
Customer in Hertfordshire Posted on 07/08/2021 , work completed 02/07/2021
The trader replied (on 02/09/2021)
Firstly, thank you for the lovely review. Secondly, glad that the problems seems to have been resolved! CCTV is a great deterrent and, as you said, unusual visitors! Fantastic to hear that you will be recommending us - many thanks
Exceptional
Customer Service
Quality
Value
I have used Third Eye for many jobs and they never fail to impress. Professional and reliable service with a real 'personal touch'. I recommend Third Eye to everyone and I know they have been as impressed as I am!
Lois in Greater London Posted on 27/07/2021 , work completed 21/07/2021
The trader replied (on 02/09/2021)
"Professional and reliable service" - what better review could we ask! As you know, we are a small, family run business and pride ourselves on going the extra mile. To that end, we have customers (like yourself) who have used our services for many years and we are so pleased that we have successfully given you our NSI Gold service! Thanks again for a great review.
Excellent job
Customer Service
Quality
Value
Engineer arrived at quoted time he was very friendly. He spent time explaining everything he was going to do. Very tidy job the sensors match the colour of the doors perfectly don't even see them. Great job. Would recommend this company.
Colin in Northamptonshire Posted on 24/06/2021 , work completed 12/06/2021
The trader replied (on 02/09/2021)
Thank you for taking time to write such a lovely review. We will ensure our Engineer hears your great comments about his tidiness! We hope that we continue to offer you our services going forward. Thank you.
Professional and friendly
Customer Service
Quality
Value
I have used Third Eye for many, many years and have always been satisfied with their service. This job was a major upgrade to our system which required a new control panel and several more sensors. We were once again pleased with the work and will continue to use them for the ongoing maintenance of the system.
John in Hertfordshire Posted on 26/05/2021 , work completed 25/05/2021
The trader replied (on 02/09/2021)
Hiya - great review, thank you so much. We are specialists in alarm installation and upgrade and so glad to hear that you are pleased with all the work - and that you will continue to use Third Eye - thank you so much!