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Endorsed by Which? Trusted Traders

Third Eye Installation Systems Ltd

Profile thumb teis new bell box x april13 photo2
4.8

314 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

We have now been in Whetstone since 2016 where we give our customers the opportunity to pop in for a demonstration of our alarms and view high quality images of our CCTV systems. We are of course abiding by the social distancing and our Engineers who visit site wear the appropriate PPE. As an NSI NACOSS Gold accredited, insurance approved company, Third Eye can install, repair, upgrade and maintain security systems for your home or business. We install wireless and hardwired, Grade 2 and Grade 3 systems and our maintenance and consumable costs are highly competitive. The alarm can be controlled by an App or you can be monitored 24/7, with or without Police response. We are highly experienced in CCTV, access control, door entry and video/phone entry systems – no need to open your front door to strangers! We offer FREE survey of your property to give a tailor made quotation. We have all relevant insurances in place, and our Engineers are fully trained and security vetted. Give us call – NOW!

What we do

  • Security equipment suppliers and manufacturers

    • Burglar alarm systems
    • CCTV & video equipment
    • Intercom systems
  • Alarm and security equipment installers

    • Alarm installation
    • Door entry systems
    • CCTV installation
    • Access control
    • Security activities
  • Handyman and home maintenance services

  • More Services

    • intruder alarms
    • home security
    • access control
    • cctv

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
314 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Competitive pricing and outstanding service
Customer Service
Quality
Value
I contacted Third Eye having received a recommendation of their service. Oliver quickly attended to talk me through the options and provided me with a quote which we adjusted as I wanted a few extras. Within three days I had the uber-professional Alex round who fitted our new system. He took his time to talk us through how it works and the additional services TEIS provide. He was polite, courteous and respectful of our property and time. Having spoken to other companies and had a useless ADT alarm previously, I wouldn't hesitate to recommend TEIS.
Customer in Greater London Posted on 23/06/2022 , work completed 22/06/2022
The trader replied (on 24/06/2022)
We receive many enquiries from new customers who have been recommended to us by one of our existing customers and it looks like we have succeeded in giving you customer satisfaction! Thank you so much for such a great review which we will share with everyone in the team. Thank you again!
Consistently good customer service
Customer Service
Quality
Value
We have used Third Eye for many years and their engineers are always polite and efficient. They have also been very helpful on the few occasions we have had to phone them with an issue and have usually been able to solve the problem over the phone. On the most recent annual maintenance visit the engineer was very clear about what he was checking and which batteries needed replacing. On the admin side the office is easy to deal with and very responsive either on email or phone.
Customer in Greater London Posted on 21/05/2022 , work completed 10/05/2022
The trader replied (on 24/06/2022)
Super review - thank you! We are so pleased to hear that we have given such a good service. Thank you.
Great Customer Service
Customer Service
Quality
Value
We have been with Third Eye for over 8 years, this is the 2nd Alarm system and CCTV system we have put in as we moved house and wanted the same great service and maintenance that we enjoyed in our last house. The team is always responsive, any issues they call you back asap and come out to sort things out. The out of hours service is great, there is always an engineer on call who can usually sort out issues over the phone. Very happy with our installation and maintenance.
Customer in Greater London Posted on 22/02/2022 , work completed 31/01/2022
The trader replied (on 24/06/2022)
What a great review from a long standing customer! Thank you so much and hopefully we will continue to give customer satisfaction for many years to come. Thank you.
Very happy with customer service
Customer Service
Quality
Value
Very happy with the job they did, clean and tidy, Alex is a super professional, he did a lovely job in my property, no mess around, customer service also there to help all the time. I will definitely use them again in the future
Customer in Hertfordshire Posted on 10/02/2022 , work completed 02/02/2022
The trader replied (on 24/06/2022)
So glad to hear your kind comments regarding one of our Engineers, although we do expect this from all our Engineers - and our office staff. Thank you for taking the time to give us your feedback.
Always happy
Customer Service
Quality
Value
I had my Third Eye alarm fitted a few years ago now and have had annual services since. I've always been extremely happy with the service I've received and I find the staff friendly and knowledgeable.
Customer in Greater London Posted on 08/02/2022 , work completed 25/01/2022
The trader replied (on 24/06/2022)
We recommend having your alarm serviced every year to ensure everything is working as it should, which gives you peace of mind for the next 12 months - just like having your car serviced. Our rates are very competitive, not only for installation of a system but also our service costs and associated items. We receive lovely reviews from our customers regarding our helpful and friendly office staff and Engineers and strive to give customer satisfaction always - thank you for your kind words.
Installation of Alarm System
Customer Service
Quality
Value
Absolutely fantastic work and showed great flexibility to work around other trades as the alarm system was being installed as part of a broader renovation. Both technicians that were sent out were efficient, friendly and arrived on time and the office was more than helpful every time I called. Would strongly recommend.
Customer in Greater London Posted on 21/01/2022 , work completed 10/01/2022
The trader replied (on 27/05/2022)
What a lovely review - thank you. As stated before, we do strive to give a high level of customer service, from the Engineers and the Office staff - glad to hear we are achieving this. Thank you so much for taking the time to post your comments, really appreciated.
Very satisfied
Customer Service
Quality
Value
The company staff and engineers are very helpful and knowledgeable. The app is excellent and very useful. The only downside is the charges for callout if you change your router which ultimately is not under ones control.
Jonathan in Greater London Posted on 18/01/2022 , work completed 04/01/2022
The trader replied (on 27/05/2022)
Hi there - thank you for your lovely comments.
ENGINEER RE SET
Customer Service
Quality
Value
There was a intermittent bleep from the Alarm box I tried to check the various options and ended up with faults and Engineer Reset. This was dealt with very efficiently with the Engineer on the phone . From the start of the call he asked about Smoke and Monoxide alarms I told him categorically none . Following re set the bleep continued and I decided to check for old alarms. Indeed he was correct an old alarm with failing batteries.
Simon in Greater London Posted on 09/01/2022 , work completed 05/01/2022
The trader replied (on 27/05/2022)
Thank you for taking the time to post this message. As you said, it wasn't the alarm but old smoke devices causing the beeping. I am glad that our Engineer was able to assist you and all ended well!
Very Satisfied.
Customer Service
Quality
Value
Third eye installed my burglar alarm some years ago and service it each year, so it was natural to turn to them when I needed further security measures. I have always found them to be friendly, professional and reliable. As it is a family company I am delighted to support local traders. The admin staff and engineers are helpful and pleasant to deal with and I shall continue to use their services if required in the future.
Customer in Greater London Posted on 16/12/2021 , work completed 15/12/2021
The trader replied (on 27/05/2022)
What a lovely review - thank you so much! We will ensure that your comments will be shared with the team, who all strive to give the best service possible. Thank you again.
Reliable good service
Customer Service
Quality
Value
I had Third Eye install the alarm some 4 years ago - and they have serviced it since. The alarm works well , the service is friendly and good and if there is ever a problem they come quickly 24/7.
Customer in Greater London Posted on 12/11/2021 , work completed 01/11/2021
The trader replied (on 18/11/2021)
Hi there - thank you for taking the time to review Third Eye- it is much appreciated. As you state, we have maintained your security system for the past 4 years, to your satisfaction, and we hope that we continue to do so for a further 4 years, and more! Thank you once again.
Locked in to unnecessary service fees
Customer Service
Quality
Value
I subscribed to Third Eye for a few years and then ended my subscription. I have not used the alarm for the last few years. However, my alarm triggers randomly approximately every 6 months, requiring me to call Third Eye to disable it. Third Eye then insist that I need to book and engineer to 'service' my alarm box, at my own expense. This business practice appears to be way of forcing ex-clients to pay for services they no longer need or use. I called the office manager to request them to disable my alarm completely, however she insisted that an engineer visit is required and I would be charged, and then abruptly cut off the phone call. Unethical business practices and rude customer service. Not good enough Third Eye.
Customer in Greater London Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 03/11/2021)
As you rightly state, you do not have a service contract with Third Eye, but our Emergency Engineer very kindly assisted the other night; he informed you that you would need a visit. The office contacted you to book an Engineer visit, but you did not want to pay. We last serviced your alarm in 2017 and you have regularly declined a service – that is your prerogative. You were informed that if you want an Engineer visit then we would be happy to book something and we left the matter with you to consider. May we just add that you have a wireless alarm system which requires battery changes in the devices, the panel and the siren. If you wish the system disabled we can assist, but it requires an Engineer visit which is chargeable. Feel free to call the office anytime between 8.30am-5pm.
New Alarm fitting
Customer Service
Quality
Value
I was very pleased by the service provided by " The third eye" in the planning of a new alarm. I was given a couple of quotes to reflect the possibilities offered, then once I chose, the alarm was promptly fitted, very professionally by a different employee, both of them were very polite, friendly and patient. While the company is not the cheapest on the market, I liked their professionalism and that they came recommended by a friend. Therefore so far I am very pleased with "The third eye".
Jacqueline in Greater London Posted on 10/10/2021 , work completed 01/10/2021
The trader replied (on 03/11/2021)
Undoubtedly, you initially met one of our Estimators, who would have met you on site and emailed you a quote and possible options, based on that visit. Once all details were agreed, we would have scheduled an experienced Engineer to install the system. Thank you for your lovely review and we are all happy to hear that you are pleased with Third Eye.
New Alarm
Customer Service
Quality
Value
I have had an alarm for 24 years which started giving trouble and my existing company messed me around when I wanted a quotation for a new alarm system. I was referred to Third Eye by a friend and just two days ago they installed the new system. A very competent and pleasant Engineer came to do the installation and explain everything to me. I have found both the engineer and the sales and office staff very efficient.
Peter in Greater London Posted on 01/10/2021 , work completed 29/09/2021
The trader replied (on 03/11/2021)
As often happens, our customers recommend us to their friends and family, as in this case. We are so pleased to hear that our Engineer explained everything to your satisfaction and happy to hear that our sales and office staff have also been praised. Thank you so much.
CCTV
Customer Service
Quality
Value
From when he came to when he left he was just professional at his job. We are so happy with this installation, positioning of the camera. The job has been done so smartly, wiring is done so neatly and can see very little. I would only use third eye for future installation. Third eye seem very established in this road that’s why I chose them and can see why by my own installation. It is so nice to have a job done with no problems at all. Fantastic job. I would like to add that the girls in the office were lovely when I needed to call them to arrange everything. Thank You
Brenda in Greater London Posted on 28/09/2021 , work completed 27/09/2021
The trader replied (on 03/11/2021)
We are a small, family run business with high standards and believe we go the extra mile to give customer satisfaction. Everyone in our team strives to be professional at all times and to give a good service. Thank you so much for your lovely words - the girls in the office were thrilled that they were mentioned! Thanks again.
Alarm installation
Customer Service
Quality
Value
Having been personally recommended to this family owned local Company I looked no further following the site visit by owner Mark Formby. Our hard wired system was in need of an upgrade and following Marks advice we made an order. Engineer installed new box; keypads; pir’s ; external bells a few days later. Now we can activate/deactivate the alarm via our mobiles as well as receive alerts on them should it be set off. No fuss no drama with Third Eye. Shall be recommending to my clients!
Gary in Greater London Posted on 19/08/2021 , work completed 13/08/2021
The trader replied (on 02/09/2021)
This is a perfect example of how recommendations work - you were recommended to use Third Eye and now you have posted this lovely review stating that you will be recommending us. Thank you so much. Reviews are what we all look for before spending our hard earned money. As a small, family run business our budget doesn't run to national TV advertising. We advertise locally and rely on such recommendations - thank you so much for taking the time to do this.
Security cameras
Customer Service
Quality
Value
I had security cameras installed as I had good reason to believe my next door neighbour was systematically vandalising my property and it stopped her in her tracks. I was very happy with the engineer who fitted them, he did a great job and the customer services ladies were also very friendly and helpful. I did have to get them back to alter the settings as I was being bombarded with motion alerts from moths, cars, foxes etc but all is now as it should be. I do miss the night time alerts now as the cameras picked up some unusual phenomena that I was not expecting but was certainly very interesting. I'm so glad I recorded and saved those. It's great to be able to check on my property when I'm not around and feel completely at ease now. I would definitely recommend Third Eye.
Customer in Hertfordshire Posted on 07/08/2021 , work completed 02/07/2021
The trader replied (on 02/09/2021)
Firstly, thank you for the lovely review. Secondly, glad that the problems seems to have been resolved! CCTV is a great deterrent and, as you said, unusual visitors! Fantastic to hear that you will be recommending us - many thanks
Exceptional
Customer Service
Quality
Value
I have used Third Eye for many jobs and they never fail to impress. Professional and reliable service with a real 'personal touch'. I recommend Third Eye to everyone and I know they have been as impressed as I am!
Lois in Greater London Posted on 27/07/2021 , work completed 21/07/2021
The trader replied (on 02/09/2021)
"Professional and reliable service" - what better review could we ask! As you know, we are a small, family run business and pride ourselves on going the extra mile. To that end, we have customers (like yourself) who have used our services for many years and we are so pleased that we have successfully given you our NSI Gold service! Thanks again for a great review.
Excellent job
Customer Service
Quality
Value
Engineer arrived at quoted time he was very friendly. He spent time explaining everything he was going to do. Very tidy job the sensors match the colour of the doors perfectly don't even see them. Great job. Would recommend this company.
Colin in Northamptonshire Posted on 24/06/2021 , work completed 12/06/2021
The trader replied (on 02/09/2021)
Thank you for taking time to write such a lovely review. We will ensure our Engineer hears your great comments about his tidiness! We hope that we continue to offer you our services going forward. Thank you.
Professional and friendly
Customer Service
Quality
Value
I have used Third Eye for many, many years and have always been satisfied with their service. This job was a major upgrade to our system which required a new control panel and several more sensors. We were once again pleased with the work and will continue to use them for the ongoing maintenance of the system.
John in Hertfordshire Posted on 26/05/2021 , work completed 25/05/2021
The trader replied (on 02/09/2021)
Hiya - great review, thank you so much. We are specialists in alarm installation and upgrade and so glad to hear that you are pleased with all the work - and that you will continue to use Third Eye - thank you so much!
Excellent service
Customer Service
Quality
Value
I recently was referred to Third Eye by two friends who'd used them. They responded quickly, set up a home visit which was friendly, relaxed and reassuring, I'd recently had a similar visit from ADT which was more salesy. I received my proposal the same day and the system was installed within the week. Very happy and a great price too. Highly recommend.
Paul in Greater London Posted on 11/05/2021 , work completed 28/04/2021
The trader replied (on 02/09/2021)
What more can you ask but to be recommended by friends - please thank them from us! We are happy to hear that Third Eye have lived up to their recommendation and hope that we continue to do so over the coming years. Thank you for highly recommending us - a small, family-run business!
Great company to do business with.
Customer Service
Quality
Value
We’ve been with Third Eye for the past two years. During this time I’ve been very impressed by the level of customer/after care that they offer. They are always easy to contact if you have an issue or query and have engineers that you can call day or night to resolve any technical problems, offer advice etc. I’ve found them to be very friendly, courteous and helpful in their approach and they genuinely appear to care about their customers which you don’t always get with other firms. Third Eye are a reliable, professional and well established company. I have no hesitancy in recommending their services. Keep up the good work.
Customer in Greater London Posted on 16/04/2021 , work completed 13/01/2021
The trader replied (on 02/09/2021)
We are so happy to hear that our entire team have met your requirements. We do care about our customers and get to know them over the years, some use us again when they move house and many recommend us to friends and family. We strive to always give customer satisfaction and we are glad to hear we have impressed you! Thank you again.
Very pleased with the service
Customer Service
Quality
Value
Third Eye Installation were very prompt in responding to my enquiry about installing a burglar alarm and Mark gave us a thorough explanation when he came round about the options available. The engineer who installed our system did the work carefully, checking with us about what he was going to do and took plenty of time to explain how to operate the system with some helpful advice . We were very pleased with the overall service, the whole process was very straight forward with no problems. Any questions we had were answered quickly and satisfactorily.
Jennifer in Greater London Posted on 16/04/2021 , work completed 09/04/2021
The trader replied (on 02/09/2021)
We are so pleased to read your review and your kind words regarding our Engineer - we will ensure he is aware of your satisfaction. Mark has been doing this for a long time and certainly knows his stuff - his son, Oliver, is following in his footsteps. We are glad to hear that you received our NSI Gold service! Thank you.
Very happy.
Customer Service
Quality
Value
We have been using this company for 3 years now. Very happy with the service provided. The staff are always friendly and efficient and problems are quickly resolved for us. Even when we had an issue with the system during the night the engineer was easy to contact and resolved the issue for us over the phone with a follow up visit arranged by the office the next day. Happy to recommend them.
Juliet in Greater London Posted on 19/03/2021 , work completed 02/03/2021
The trader replied (on 15/04/2021)
Thank you for your very kind words - sorry you had an issue but glad that our Engineer on call, 24/7, was able to assist and resolve things, thus avoiding a call out. Of course, Monday-Friday 8.30am-5pm our lovely office staff are always happy to assist and advise.
Quick response and Great work
Customer Service
Quality
Value
I ask for the quote and they responded really quick. The price is fair and their engineer is nice and helpful.
Customer in Greater London Posted on 08/01/2021 , work completed 07/01/2021
The trader replied (on 23/02/2021)
Thanks for your review. We believe we are very competitive and offer a full service with helpdesk back up and 24-7 Engineer assistance by our lovely Engineers. Thanks again.
CCTV Installation
Customer Service
Quality
Value
Third Eye installed a CCTV system for us in September 2020. From beginning to end the company was very professional and communication was excellent. At the beginning an engineer came round to do an initial survey. He was extremely thorough. We discussed the problems that we were having and he made useful suggestions. We received a quote the following day. The installation team were quick, efficient, and courteous at all times and were again careful to ensure that our needs were being met.
Customer in Hertfordshire Posted on 26/11/2020 , work completed 21/09/2020
The trader replied (on 30/11/2020)
Thank you for this fabulous review..."very professional and communication was excellent" What more could we ask of our team! As well as "...quick, efficient and courteous at all times..." We are so glad that the whole team at Third Eye has given you such a good service - as is always our aim for all our customers. Thanks again.
Annual service
Customer Service
Quality
Value
We've now been customers of Third Eye for 2 years and have always found them to be courteous and helpful, especially on the few occasions when we've needed assistance. The recent service was carried out punctually and efficiently and we would recommend them for your security needs.
Customer in Greater London Posted on 26/10/2020 , work completed 06/10/2020
The trader replied (on 30/11/2020)
Thank you for your review and your loyalty. We at Third Eye pride ourselves for going the extra mile for customers and feel a responsibility to ensure they have a security system which meets their needs and give them peace of mind. Thank you.
Third Eye Installation
Customer Service
Quality
Value
If you are having an alarm fitted you should definitely give Mark and Clare at Third Eye a call. They are incredibly friendly and knowledgeable and really do go out of their way to set up your security system. We had some cameras and security lights added around a year ago and the survey team was punctual, polite and really sensible about saying what we needed and what was overkill. Very clear quote with sensible pricing and a discount (which was nice!) They came back on time and fitted the systems without a hitch or mess.The engineers are also great. Highly recommended. As an aside - whenever I have had any problem with forgetting a code - they have come back to me immediately and without a fuss.
Customer in Greater London Posted on 19/08/2020 , work completed 14/08/2020
The trader replied (on 30/11/2020)
What a great review - thank you so much. Yes, we offer a free survey followed by a written quote - no hard sell, no "special price" if you have it installed immediately. Having an alarm / CCTV installed is a big purchase and customer need to consider all their options before committing. The office are very knowledgeable and, as you say, very helpful in answering any queries. We also have an Engineer on standby 24/7 to assist remotely wherever possible. Thank you again for this lovely review.
Professional and efficient annual service
Customer Service
Quality
Value
Annual service performed to professional standard and all aspects of the maintenance contract fully complied with.
Customer in Greater London Posted on 23/07/2020 , work completed 17/07/2020
The trader replied (on 30/11/2020)
Many thanks for your review. We are so glad to hear that our Engineer carried out the annual service to your complete satisfaction so that your alarm will continue to give you peace of mind for the next 12 months. Of course, should you have any issues or need Engineer assistance in the meantime, you can call the helpdesk during the day or our Engineer on standby 24/7. Thanks again.
Annual service carried out
Customer Service
Quality
Value
Perfectly happy with our annual service call. Batteries tested and replaced, system tested, all good. Very professional.
Customer in Greater London Posted on 01/07/2020 , work completed 24/06/2020
The trader replied (on 30/11/2020)
Glad to hear it! Our Engineers change all required batteries on a regular basis, following manufacturers recommendations, which means some are changed every year and others every 2 years. Our Engineers attend regular training sessions to keep up to date with the latest technological advances but also to give good customer service.
What we wanted
Customer Service
Quality
Value
We needed an intruder alarm to appropriate to our lifestyle and property. Nothing too complicated. Thanks TEIS!
Customer in Greater London Posted on 23/06/2020 , work completed 01/06/2020
The trader replied (on 02/07/2020)
We always offer a FREE site survey to meet our prospective customers on site to discuss their needs but also their budget; this is followed up with a written quote. We are so glad we met your requirements on this occasion and that our Engineers have explained everything well so that you are confident in using the system - day and night we hope!
Alarm and camera
Customer Service
Quality
Value
The entire team at Third Eye is Very professional, efficient and the price was also very competitive. I would certainly recommend using them.
Elisa in Greater London Posted on 23/03/2020 , work completed 05/03/2020
The trader replied (on 02/07/2020)
We will ensure that your lovely review regarding the entire team is shared with everyone. We are very proud of our team and we all strive to high a first class service. Many thanks.
Excellent service
Customer Service
Quality
Value
An upgrade of our existing alarm system was carried out quickly, efficiently and professionally. In particular the engineer/installer was very understanding and responsive to our individual needs.
Customer in Greater London Posted on 17/03/2020 , work completed 20/02/2020
The trader replied (on 02/07/2020)
Thank you for taking time to post your review, it is much appreciated. We allow our Engineer to have sufficient time to explain the system and give a full demonstration in it's use - glad to hear he was so helpful. Again, many thanks
Excellent service and reliable
Customer Service
Quality
Value
I have been a customer of Third Eye for approximately 15 years and I would never change to another service provider. They have been honest and reliable from the very beginning. Any time I have had an issue they have always been able to sort it out. Their service is excellent. Highly recommend them to anyone.
Customer in Greater London Posted on 27/01/2020 , work completed 24/01/2020
The trader replied (on 25/02/2020)
Customer satisfaction is so important to us and it looks like we have achieved it for this occasion. Thank you so much for taking the time to write such a fabulous review - it really is appreciated by the whole team.
Efficient installation of new HikVision CCTV
Customer Service
Quality
Value
I am an existing customer of Third Eye, as they installed a new alarm at my house a few years ago, which I am very happy with. I recently decided to ask them to install a HikVision four camera system to increase my home security. The quote was reasonable for a high quality product. The installation was carried out in one day by two friendly engineers. I am very happy with the installation and how the work was carried out by them. I have no hesitation in recommending Third Eye Installation Systems Ltd.
Customer in Greater London Posted on 23/12/2019 , work completed 19/12/2019
The trader replied (on 25/02/2020)
We have noticed that many customers, for whom we have installed an alarm, are now reverting to us to have CCTV installed - just an added layer of security for your home (and business), as well as door intercom systems - don't open your door to strangers! Thank you so much for your comments and we are very pleased to hear that you are happy with Third Eye - thank you!
Very satisfied customer
Customer Service
Quality
Value
I recently had the pleasure of using Third Eye Installation Systems Ltd and I could not fault their customer care and service. They were quick in coming to my property for a home visit and recommending the best possible alarm system to cater my needs and budget. Thereafter the process was very fast and smooth and they were happy to answer any questions in a quick and timely manner. The engineer which visited the property did very a thorough job on the day to ensure everything was set up correctly and I was happy. I would be more than happy to recommend Third Eye Insallation Systems going forward.
Customer in Greater London Posted on 26/11/2019 , work completed 25/11/2019
The trader replied (on 28/11/2019)
All members of the Third Eye team strive to give the best possible service - always! The office work closely with our Engineers to ensure smooth running of works throughout the day and to give after sales assistance. Thank you so much for your review which will be passed onto the team - all such bouquets are greatly appreciated!
Excellent information and explanation about the process
Customer Service
Quality
Value
We got several quotes and did our research but nobody, and I mean nobody, would explain any logistics involved for a block of flats. It was sell sell sell -book book book buy buy buy now with no explanation. Rob was extremely patient with explaining the system over the phone and answered umpteen questions, and that was before the site survey. He was patient again during the site survey and answered all our concerns (there's been a spate of crime in the area and we had specific questions). The contractor who fitted the camera, box and monitor was lovely and again, very patient with a difficult neighbour giving him a hard time. And security camera is great! Such peace of mind. It's a brilliant system and they are very keen to answer questions and help.
Customer in Greater London Posted on 14/11/2019 , work completed 07/11/2019
The trader replied (on 25/02/2020)
What a great and detailed review - thank you so much. Our Estimator is extremely experienced in quoting for alarms, CCTV, door intercoms etc and our Engineers are highly trained, security vetted and experienced. Our teams can explain all elements of the installation and answer customers' questions - glad that we have managed to do this on this occasion to your full satisfaction. Many thanks.
Security alarm installation
Customer Service
Quality
Value
Great service and after sales service. They were flexible on their approach which suited our needs.
Atish Posted on 11/11/2019 , work completed 07/11/2019
The trader replied (on 19/11/2019)
Hi - thank you for posting this great review and giving us all 5*. Many new customers base their decisions on such reviews and so we are very grateful to our customers for taking time to give such lovely feedback. Thank you again.
Friendly company, outstanding work, and quality products installed.
Customer Service
Quality
Value
This is a very professional company, trustworthy and delivery excellent workmanship. I had 8 cameras and a new NVR installed, and all of them working perfectly well. They installed Hikvision equipment, which is more expensive but the highest quality you can get. Others may quote less, but their products are far less expensive and not poorer quality. I’d strongly recommend Third Eye.
Customer in Greater London Posted on 24/09/2019 , work completed 04/09/2019
The trader replied (on 11/10/2019)
Hi there - many thanks for your review. Also note that we give 12 month guarantee parts and labour - so if anything goes wrong we revisit site to resolve the issue - FREE! We also have an Engineer on Standby 24/7 to assist for any emergencies or call the office to get assistance or a visit. We are very happy to hear you are pleased with the quality of the system, which as you rightly say, is not the cheapest on the market but the quality is of the highest - glad you are impressed!
Servicing
Customer Service
Quality
Value
Always courteous an helpful. Do the job and explain everything you need to know. Will continue using their services.
Customer in Greater London Posted on 07/09/2019 , work completed 02/09/2019
The trader replied (on 11/10/2019)
Our team always strive to be professional and helpful at all times - glad to hear it in this case! Thank you for the lovely review.
Punctual, Reliable and Excellent Product
Customer Service
Quality
Value
We were recommended Third Eye Installations by a friend and they were excellent from start to finish. Very friendly initial consultation which clearly explained the options available and how they worked. No high pressure sell. Very promptly after the consultation, the quote arrived which was detailed but easy to understand. And when we confirmed that we wanted to proceed, we were booked in quickly. The installation team were friendly, professional and again very helpful in explaining how the alarm works. The quoted price was the price paid - no hidden extras. Highly recommended
Customer in Greater London Posted on 04/07/2019 , work completed 23/05/2019
The trader replied (on 09/07/2019)
What a great review - thank you so much for taking the time to do this. We really do appreciate it - from the office to the Engineers. We all take our customers comments on board and strive to give excellent service from start to finish. We are extremely happy to note that this was the case on this occasion. You covered all the things we work hard to achieve - not high pressure sales, prompt quote, professionalism and no hidden extras! Sounds like we are on target! Thank you again.
Prompt and professional, recommended
Customer Service
Quality
Value
Excellent service from quote to installation. Punctual, transparent and informative both in the office and when installing systems. Thank you, highly recommended.
Henry, London Posted on 25/06/2019 , work completed 25/06/2019
The trader replied (on 09/07/2019)
Thank you for this lovely review! It is a team effort from the office staff to the installing engineers who work hard to give customer satisfaction. Thank you and please do recommend us to your friends, family and neighbours.
Home alarm installation
Customer Service
Quality
Value
The installation engineer turned up on time, did a very neat job and was extremely polite and helpful. The sales and office staff were all very pleasant to deal with too. I would highly recommend this company.
Steve Posted on 21/06/2019 , work completed 10/05/2019
The trader replied (on 09/07/2019)
Thank you for a perfect score and a great review - please do recommend us to friends and family, as well as other social media sites. Thank you.
Annual alarm check
Customer Service
Quality
Value
Excellent and quick as usual. All alarms checked and batteries renewed where necessary. Friendly workman.
Customer in Greater London Posted on 18/04/2019 , work completed 18/04/2019
The trader replied (on 09/07/2019)
A lovely review from a customer for whom we obviously maintain their alarm on a regular basis. This customer now has access to an Engineer 24/7 for Emergencies and has the peace of mind knowing their alarm is working correctly. Thank you.
Installation of home alarm system.
Customer Service
Quality
Value
Third Eye recently installed a wireless alarm system at our home. They were extremely professional, efficient and provided outstanding customer service. Everyone we dealt with in the company was polite, friendly and responsive to our requirements. They offer top quality security products but are also very good value. Third Eye deserve all the credit they get and I highly recommend their services. This is a company you can trust and the consistent excellent reviews demonstrate this. Well done Third Eye.
Customer in Greater London Posted on 23/03/2019 , work completed 20/02/2019
The trader replied (on 28/03/2019)
What a great review! We do indeed strive to give a good service and good value. We are NSI Gold approved, installing Grade 2, 3 and 4 alarms for the home and business. We believe we go the extra mile to give customer satisfaction, year on year. Thank you again from all the team.
Very happy
Customer Service
Quality
Value
Tidy and professional, recommend them very happy.
Jomut Cristian, Hertfordshire Posted on 20/02/2019 , work completed 20/02/2019
The trader replied (on 23/05/2019)
Hi there - thank you for your review and glad to hear that guys were tidy! All that training has paid off! thanks again.
Prompt and professional - recommended.
Customer Service
Quality
Value
The engineer arrived on time with all parts to be installed. He was very knowledgeable on the system to be installed and was also able to suggest improvements for a later day. We asked for additional components which he had and was also able to install. He cleaned each area as he worked and was very tidy, as well as considerate. I would recommend Third Eye to anyone who was after a security system.
Ozkan, London Posted on 16/02/2019 , work completed 16/02/2019
The trader replied (on 28/03/2019)
Thank you so much for this detail review. We will ensure our Engineer hears your very kind comments and be assured that we expect such high standards of all our Engineers, who are very experienced and knowledgeable. Thank you for your recommendation.
Very pleased with the job !
Customer Service
Quality
Value
Installer was excellent. Punctual, polite, talked me through every step and was very helpful. Genuinely took pride in what he did for the customer and the company. A pleasure to work with and I will have no hesitation in recommending this company
Customer in Greater London Posted on 30/01/2019 , work completed 29/01/2019
The trader replied (on 22/03/2019)
Thank you for this lovely review. Our team of Engineers are indeed proud of their work and our lovely ladies in the office are helpful and informative. We receive many new enquiries via recommendations which we believe is a testament to our service. Thank you.
Fantastic service from true experts
Customer Service
Quality
Value
Having Third Eye attend has been amazing. Fast and affordable. Can't recommend them highly enough.
Richard, London Posted on 23/01/2019 , work completed 23/01/2019
The trader replied (on 23/05/2019)
Wow - amazing! That will do very nicely. Thank you so much for taking time to post this review, it really is appreciated.
Organised, knowledgeable, quick
Customer Service
Quality
Value
The installation was painless. I was concerned about how tricky/messy it would be but it was great. All items were checked with me as the job progressed, so no surprises. A great job. The office have been very professional as well.
James, London Posted on 21/01/2019 , work completed 21/01/2019
The trader replied (on 23/05/2019)
So glad to hear it was painless - we aim to please! Thank you also for all your compliments, especially from us girls in the office - Thank you!
Intercom fitted
Customer Service
Quality
Value
The job was delayed years by a planning dispute with the council. Despite this delay which was no fault of Third Eye, the company still maintained contact throughout and finished the work as agreed.
Customer in Greater London Posted on 14/01/2019 , work completed 10/01/2019
The trader replied (on 22/03/2019)
We like to see the job through from start to finish! Glad you are happy with our work.
Excellent service
Customer Service
Quality
Value
The guys arrived promptly as agreed and carried out the work efficiently. Everything clearly explained afterwards. Highly recommended.
Phil, London Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 30/01/2019)
Highly recommended - that's what we strive for! Not just our Engineers but our very helpful and knowledgeable office crew. Thanks again.
Professional-plus
Customer Service
Quality
Value
Third Eye fitted a new wired alarm control panel and keypad to my existing system. They were at all times efficient in communicating, kept me informed when the engineer got stuck in traffic, set out their costs and my options in a straightforward way. The engineer was friendly, helpful and highly professional. I did have one teething problem with a wiring mix-up, but the emergency response at the office was great, fixing the immediate issue and then arranging a very rapid second visit to sort it out. As I will be on a maintenance contract, this is just the start of a relationship, but having left my last security contractor after 20 years, I feel for now that I have made a good decision to go with Third Eye. Note that they don't do credit card payments and terms for settlement are short.
Customer in Greater London Posted on 19/11/2018 , work completed 15/11/2018
The trader replied (on 30/01/2019)
Thank you for such a comprehensive review - I think you covered everything. What a great review and you even mentioned the hardworking office - thank you. We also hope to keep you satisfied with our NSI Gold accredited service for the next 20 years!
Very user friendly and professional
Customer Service
Quality
Value
Third Eye came recommended to me and I would not hesitate in recommending them to others. Highly competent they combine a personal service with the utmost professionalism.
MR SLADE Posted on 08/11/2018 , work completed 08/11/2018
The trader replied (on 30/01/2019)
Thank you for this review. We do pride ourselves on going the extra mile to assist our customers and we are very pleased to have achieved your satisfaction - thank you.
Efficient and knowledgeable.
Customer Service
Quality
Value
Aaron was very prompt on arrival and communicated the installation process and user set up very efficiently.
Richard, Hertfordshire Posted on 24/10/2018 , work completed 24/10/2018
The trader replied (on 30/01/2019)
We factor in time for our Engineers to demonstrate the system, explaining everything clearly. Any further queries are dealt with by our knowledgeable office staff and in an Emergency by our Engineer 24/7. Thank you for this review, we really do appreciate it.
Brilliant job
Customer Service
Quality
Value
The engineers did a brilliant and neat job of installation of security camera system from Third Eye Installation systems Ltd.
Bharat, London Posted on 18/10/2018 , work completed 18/10/2018
The trader replied (on 30/01/2019)
Thank you for this review - glad that Third Eye was able to help to keep a secure EYE on your property!
Prompt, professional.
Customer Service
Quality
Value
Helpful, clear, quick, thorough.
Vivienne, London Posted on 12/10/2018 , work completed 12/10/2018
The trader replied (on 31/10/2018)
What a perfect review - thank you !
Professional & helpful
Customer Service
Quality
Value
Very professional service and easy to deal with. Explained everything well and was tidy when setting up. Thank you!
Nicole, London Posted on 07/10/2018 , work completed 07/10/2018
The trader replied (on 31/10/2018)
Hi there So happy to hear that our Engineer tidied up afterwards - we have them well trained! They are also well trained in installing and maintaining alarms and CCTV systems, as well as access control and door intercoms, to name but a few. Otherwise, if you have any questions please do not hesitate to call the office where our helpful staff will be able to assist.
Excellent Professional Service
Customer Service
Quality
Value
I had contracted an International company to install cctv - however I found Third Eye who were able to install the system for me instead - they are superb - reliable and provide all round customer care. I would highly recommend the company. Many thanks Third Eye - brilliant job
Fiona Burleigh Posted on 04/10/2018 , work completed 04/10/2018
The trader replied (on 10/10/2018)
Thank you so much for this fabulous review. We are so pleased to hear that you are happy with the system we have installed, which is high specification, from the camera to the recorder. This can be a bit more expensive but definitely worth it. Thanks again!
Prompt and professional
Customer Service
Quality
Value
Engineer very competent with clean concise instructions.
S R, London Posted on 26/09/2018 , work completed 26/09/2018
The trader replied (on 10/10/2018)
Our Engineers are all trained and experienced in the installation and maintenance of our alarms, CCTV, door entry and access control systems. Technology is constantly changing and we endeavour to keep up with the changes through regular training sessions. Thank you for your great review.
Pleased
Customer Service
Quality
Value
Punctual, finished work on time, tidy. Pleased with the work so far, time will tell.
G, Hertfordshire Posted on 17/09/2018 , work completed 17/09/2018
The trader replied (on 10/10/2018)
Lovely review and glad to hear you are pleased - so far! We constantly strive to give the highest level of customer service, from the office to our Engineers, this in turn keeps our customers satisfied and, more importantly safe and secure.
Pro outfit.
Customer Service
Quality
Value
Clear, orderly, professional & timely.
Richard, Hertfordshire Posted on 04/09/2018 , work completed 04/09/2018
The trader replied (on 27/09/2018)
Hi there - concise review - what more can we ask - many thanks
Prompt, professional & friendly.
Customer Service
Quality
Value
Great lads who attended, Oliver & VJ. Very helpful and will recommend.
Marc, Hertfordshire Posted on 31/08/2018 , work completed 31/08/2018
The trader replied (on 27/09/2018)
Marc - thanks for this lovely review which will be passed onto these Engineers who are very proud of their work - thank you!
On time and efficient.
Customer Service
Quality
Value
The operative arrived on time, carried out the agreed work efficiently and tidily, and was friendly and presentable.
Kathy, Hertfordshire Posted on 30/08/2018 , work completed 30/08/2018
The trader replied (on 27/09/2018)
We wouldn't expect anything less. We intend to continue this high level service - thanks for your review.
Very happy
Customer Service
Quality
Value
Vijay installed both a burglar alarm system and a CCTV camera. There were some problems with our wiring system. However, Vijay persevered until he got everything working well. Very happy. Vijay was very professional and friendly and explained all well.
Marilyn, London Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 27/09/2018)
Our trained and experienced Engineer can overcome most hurdles to get your security installed and working correctly. Great to hear you are happy with Vijay and we will pass on your compliments to him. Thank you
Prompt & efficient
Customer Service
Quality
Value
Both engineers were very helpful and set up the cameras to our exact requirements. Left property clean. Done much quicker than expected. I have no hesitation in recommending.
Anon, London Posted on 22/08/2018 , work completed 22/08/2018
The trader replied (on 04/09/2018)
Fabulous review and top scores - thank you so much for this. We really do appreciate customers taking time to give feedback because many new customers read these reviews to make their decision to use Third Eye Installation Systems and that is invaluable to us, so again, many thanks for your feedback.
Efficient & helpful
Customer Service
Quality
Value
Third Eye discussed our requirements carefully. The work was carried out as planned & to budget. Everyone we had contact with was helpful.
Gillian, London Posted on 21/08/2018 , work completed 21/08/2018
The trader replied (on 04/09/2018)
What a great review for any company - we listened to your requirements and carried out the work as planned and to budget! Also, that everyone was helpful - thank you so much for your review.
Prompt and professional
Customer Service
Quality
Value
More than willing to accommodate us. Patient with changes and worked well, we were satisfied.
Andre, Hertfordshire Posted on 21/08/2018 , work completed 21/08/2018
The trader replied (on 04/09/2018)
We always allow time for our Engineers to demonstrate security systems we have installed to ensure they are happy and confident in using the equipment. Of course, we also offer 24/7 helpline as well! Thanks for your review.
My review
Customer Service
Quality
Value
Service great. Thank you.
Pamela, Middlesex Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 31/08/2018)
We contact our customers on an annual basis to offer further maintenance on their alarm and CCTV system to ensure your security is working correctly to keep you safe. Thank you for the review of our service.
Efficient & professional
Customer Service
Quality
Value
Update and install new cameras and recording system. Work carried efficiently and professionally.
Barbara, London Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 31/08/2018)
We install the latest CCTV systems, professionally installed and maintained - thank you for your kind comments.
Very happy with service
Customer Service
Quality
Value
Very happy with service. Quick & professional installation. Simple system to operate.
Emily, London Posted on 17/08/2018 , work completed 17/08/2018
Professional.
Customer Service
Quality
Value
Very nice and professional.
Avital, London Posted on 14/08/2018 , work completed 14/08/2018
The trader replied (on 31/08/2018)
Thank you for the lovely review - we do aim to be professional at all times, thanks.
CCTV install.
Customer Service
Quality
Value
Good.
S, London Posted on 07/08/2018 , work completed 07/08/2018
The trader replied (on 31/08/2018)
Good and full marks - many thanks!
My review
Customer Service
Quality
Value
Perfect
Oliver, Hertfordshire Posted on 03/08/2018 , work completed 03/08/2018
The trader replied (on 31/08/2018)
"Perfect" is pretty good - thank you!
Prompt & professional
Customer Service
Quality
Value
Alarm service. Installation of certain equipment. Done to agreed budget & schedule. Alex (installer) exceptionally polite. Charming and professional.
Shiraz, London Posted on 01/08/2018 , work completed 01/08/2018
Excellent
Customer Service
Quality
Value
Excellent! Thank you. Very efficient and thorough.
Ferduche, London Posted on 27/07/2018 , work completed 27/07/2018
My review
Customer Service
Quality
Value
Installation of alarm system done as per specification and in timely fashion.
Avinash, London Posted on 25/07/2018 , work completed 25/07/2018
The trader replied (on 14/08/2018)
That's what we try to achieve - as per the quote and efficiently. Many thanks for your review.
Excellent work!
Customer Service
Quality
Value
Aaron off Third Eye turned up on time, consulted us thoroughly throughout, was happy and courteous and helpful. Thanks!
Stephen, London Posted on 06/07/2018 , work completed 06/07/2018
The trader replied (on 20/07/2018)
We will certainly ensure that Aaron is aware of your lovely comments - thank you so much. We are proud of all our Engineers and regularly receive praise for their professionalism and politeness - very important when you are allowing someone into your home. Thanks again.
A professional company
Customer Service
Quality
Value
A wired alarm system was installed, a very difficult & complicated job. Staff from beginning to end were courteous, helpful & professional. We would especially like to thank Alex for working tirelessly for 2 days & who was at all times respectful of our house, who answered all our many questions & who ensured the job was completed to his total satisfaction. I will definitely recommend Third Eye to anyone.
Sunil, London Posted on 19/06/2018 , work completed 19/06/2018
The trader replied (on 29/06/2018)
What a great review - thank you so much. This was a complicated installation but our experienced and helpful Engineers obviously successfully managed it. Thank you for your recommendation and review - and high score!
Reliable firm for alarm system
Customer Service
Quality
Value
I have used this firm for a number of years for our alarm system and they have always been reliable and efficient. I wouldn't hesitate to recommend them.
Anthony May Posted on 15/06/2018 , work completed 15/06/2018
The trader replied (on 29/06/2018)
Third Eye not only installs systems but maintains them year on year. We are glad to hear that you have been happy with our service over the years. Thank you.
Professional and friendly
Customer Service
Quality
Value
Third Eye Installations came to install my alarm system at the time specified. Engineers were friendly and knew what they were doing. The were accommodating and took time to clarify and explain the new system to me. Highly commendable.
Theresa, Hertfordshire Posted on 13/06/2018 , work completed 13/06/2018
The trader replied (on 29/06/2018)
We are happy to hear that our experienced Engineers have been helpful in this installation - thank you for your review.
Excellent prompt service
Customer Service
Quality
Value
Professional and courteous.
Tulika, London Posted on 09/06/2018 , work completed 09/06/2018
The trader replied (on 29/06/2018)
We do pride ourselves on our professionalism and strive to achieve high standards always - thank you for your review.
My review
Customer Service
Quality
Value
Great work!
Lisa, Hertfordshire Posted on 07/06/2018 , work completed 07/06/2018
The trader replied (on 29/06/2018)
Great work and great review - full score - thank you so much!
Expert - professional - reassuring
Customer Service
Quality
Value
All work done with alarm was fitted to my specifications. Easy to use and feel confident. Price was competitive and any questions and papers all sorted quickly. Would recommend to anyone. Aftercare with any minor issues sorted efficiently.
Jeffrey, Middlesex Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 08/08/2018)
Hi there - thank you for this lovely review in particular your comments regarding the service offered by our office staff who deal with all queries, from the initial enquiry to all aftercare issues, year on year.
Will use again
Customer Service
Quality
Value
A pleasant to deal with, prompt, thorough service. Highly recommend.
Sara, Hertfordshire Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 29/06/2018)
Thank you for your high scoring review and that you would recommend us - please do!
Professional
Customer Service
Quality
Value
Fitted CCTV, arrived early and fitted all camera's exactly were we agreed. Professional and would definitely recommend this company.
Cheryl, Hertfordshire Posted on 01/06/2018 , work completed 01/06/2018
The trader replied (on 14/06/2018)
Thank you for your review and we are so pleased to hear the installation was to your satisfaction. We really appreciate our customers taking time to share their experience and especially recommending us to friends and family. Thanks again.
Very happy
Customer Service
Quality
Value
Installed complete burglar alarm system. Very happy with the service.
Clive, Hertfordshire Posted on 31/05/2018 , work completed 31/05/2018
The trader replied (on 29/06/2018)
Thank you for the review and the full score. We really do appreciate our customers spending time to share their satisfaction with our services - thank you so much!
Third Eye Installation System Ltd
Customer Service
Quality
Value
Professional service, explained how the system works. Would highly recommend The Third Eye to anyone looking for a home system.
Jonathan, London Posted on 26/05/2018 , work completed 26/05/2018
Highly recommended
Customer Service
Quality
Value
As burglaries are getting more common in our area we decided to get an alarm fitted. We chose Third eye as they were a local family run business and was very impressed with their alarm system and phone app. The system is so easy to use anyone can use it. The engineer who came round to fit the alarm was very polite and explained everything to me as he was going along, any mess was cleaned up straight away. I would highly recommend Third eye to anyone thinking on getting an alarm fitted.
john p Posted on 23/05/2018 , work completed 23/05/2018
The trader replied (on 30/05/2018)
Thank you so much for taking the time to post your review and what a lovely review it is! We have noticed an increase in burglaries in specific areas and of course if yours is one of the few properties without an alarm then you may be targeted. As an NSI NACOSS accredited installer we only install high quality equipment, which is user friendly and easy to use. If you have any issues please do not hesitate to call the office who will endeavour to assist but otherwise would arrange for an Engineer to call you back at your convenience - 24/7. It's also really great to hear your lovely comments about one of our Engineers and that he cleaned up afterwards - as expected of him. Thank you again for your review and please do recommend us to friends and family. Many thanks.
Fast response and quality work
Customer Service
Quality
Value
Fitted Burglar Alarm systems. Very prompt, efficient and knowledgeable. Work was of high standard - left all clean and explained operation of the equipment very clearly.
Murali K Posted on 15/05/2018 , work completed 15/05/2018
My review
Customer Service
Quality
Value
Excellent service, friendly & helpful.
Patricia, Hertfordshire Posted on 15/05/2018 , work completed 15/05/2018
The trader replied (on 30/05/2018)
We were so pleased to read your review "excellent...friendly and helpful" We really can't ask any more - thank you so much.
Efficient installation
Customer Service
Quality
Value
Third Eye fitted my house alarm in St Albans and I had no hesitation in asking them to fit a system at my new property in Gloucestershire.
Catherine, Gloucestershire Posted on 11/05/2018 , work completed 11/05/2018
The trader replied (on 30/05/2018)
We were so pleased to be able to help make your new home safe and secure following your move. You are a little outside our usual radius but we are more than happy to assist our customers. The system is easy to use but if you have any problems do not hesitate to call the helpful and knowledgeable office who will arrange for our Engineer to call you back to ideally sort out any issues via the phone. Thank you for your lovely review.
Excellent job
Customer Service
Quality
Value
Oliver was very proficient, got on quietly and explained everything to me. Was thoroughly professional and helpful.
Mary, London Posted on 26/04/2018 , work completed 26/04/2018
Efficient and professional
Customer Service
Quality
Value
Good service from initial quote to installation. Installer very polite, tidy, and explained all features of burglar alarm to us before he left.
David, Hertfordshire Posted on 26/04/2018 , work completed 26/04/2018
The trader replied (on 08/05/2018)
We hope to continue to offer you a good service in our after sales as well. Very happy to hear that you have been satisfied with Third Eye - many thanks for your review.
Faulty sensor
Customer Service
Quality
Value
When we had a problem with a faulty sensor they responded quickly and helpfully to sort out the problem. Their effort was much appreciated.
Kelvin John Hindson Posted on 22/04/2018 , work completed 22/04/2018
The trader replied (on 08/05/2018)
Thank you for your review and we are so glad to have resolved the issue.
Really pleased
Customer Service
Quality
Value
Excellent service and made sure the wiring and camera looked neat at the front of property. Really pleased.
Which? Trusted Traders Consumer Posted on 25/02/2018 , work completed 25/02/2018
The trader replied (on 07/03/2018)
What a great review - thank you! Our Engineers take pride in their work to ensure that every CCTV installation looks good, as well as work perfectly. We see many installations with unsightly cable runs, up and down and across the property, but with a bit more care and attention the installation could be more pleasing to the eye - very important when you are looking at your house! Thanks again for the excellent review!
Alarm system well explained
Customer Service
Quality
Value
Fantastic & thorough job, well explained use of alarm set/unset. Very clean & cautious when installing. Would certainly recommend!
Adam, Hertfordshire Posted on 14/02/2018 , work completed 14/02/2018
The trader replied (on 07/03/2018)
Thank you for your kind words which will be passed on to the Engineer. We do appreciate our customers spreading the good word about Third Eye as personal recommendations are vital to new customers. Many thanks for your review.
Brilliant job
Customer Service
Quality
Value
Great install team. Very good service.
Chris, Hertfordshire Posted on 12/02/2018 , work completed 12/02/2018
The trader replied (on 07/03/2018)
We pride ourselves on giving good service always, from the Engineers to the office staff. Thank you for your review.
My review
Customer Service
Quality
Value
Very friendly with the service.
Waikwen, London Posted on 06/02/2018 , work completed 06/02/2018
The trader replied (on 07/03/2018)
Our Engineers are very personable and obliging in assisting our customers with any queries they may have, as is the office staff who take calls throughout the day and, where possible assist. Thank you for your review.
Great job
Customer Service
Quality
Value
Prompt service, detailed explanation and careful with our property - would definitely recommend.
Michael, London Posted on 02/02/2018 , work completed 02/02/2018
The trader replied (on 07/03/2018)
Thank you for your review and so glad to hear you would definitely recommend us as personal recommendations are invaluable to any business. This "smart" alarm installation included the Home Control App which allows you to set and unset the system via your phone, remotely. It also informs you if there is an activation at the property. The majority of our customers find this App very useful to assure them that their property is safe. Thanks again.
Very Efficient
Customer Service
Quality
Value
Very efficient and expert by fitters. Explained thoroughly would definitely recommend to another customer.
Barry, Hertfordshire Posted on 27/12/2017 , work completed 27/12/2017
The trader replied (on 19/01/2018)
Hi there, our Engineers are fully trained and security checked and regularly attend refresher training, so we are glad to hear it is paying off. Thank you for the recommendation.
Clean and professional
Customer Service
Quality
Value
Very professional the installer made sure we understood how the system worked. Highly recommended.
David, London Posted on 22/12/2017 , work completed 22/12/2017
The trader replied (on 19/01/2018)
Again, we are pleased to hear that our Engineer spent time showing you how to use the alarm. Thank you so much for the recommendation.
Professional and Helpful
Customer Service
Quality
Value
I am very pleased with the way the system was installed and the help I was given to understand how to operate it.
Gary, Hertfordshire Posted on 19/12/2017 , work completed 19/12/2017
The trader replied (on 19/01/2018)
We are glad to hear that our Engineer spent some time demonstrating the use of the alarm but don't forget, you can always call the office if you have any questions.
Excellent
Customer Service
Quality
Value
Very pleased with the installation, Oliver was excellent and very patient, thanks very much.
Leon, Hertfordshire Posted on 06/12/2017 , work completed 06/12/2017
The trader replied (on 11/01/2018)
We will pass on your kind comments about one of our Engineers - he will be pleased to hear that he was able to carry out the installation and the demonstration to your complete satisfaction. Thank you.
My review
Customer Service
Quality
Value
Vijay was fantastic - patient with my lack of knowledge and very efficient and professional as well as extremely pleasant.
Which? Trusted Traders Consumer Posted on 28/11/2017 , work completed 28/11/2017
The trader replied (on 08/12/2017)
What a lovely review and I will ensure Vijay sees it - thank you so much for taking the time to do this recommendation. We expect professionalism at all times!
My review
Customer Service
Quality
Value
Prompt and professional
Roger, Hertfordshire Posted on 27/11/2017 , work completed 27/11/2017
The trader replied (on 08/12/2017)
Thank you for this review - prompt & professional will do very nicely!
Super service
Customer Service
Quality
Value
Mark cam round to give us a quote within a couple of days of my call. After an attempted burglary. Had finally decided us to hurry up & get another alarm fitted after having an extension. Oliver the engineer arrived promptly on the day & explained everything thoroughly. When he'd finished, the cleared up after. They've also been easily contactable since if needed. Great value. Super service.
Camilla, Hertfordshire Posted on 25/11/2017 , work completed 25/11/2017
The trader replied (on 11/01/2018)
Hi there, thank you for this review. As you state, following an attempted burglary we always try to carry out our FREE security survey of a property, which is followed by a written quotation - nothing to agree or sign on the day. Our Engineers are CRB checked and fully trained and insured to carry out their works. The office responds to all enquiries from new and existing customers promptly in a professional manner ensure customer satisfaction always. Thank you for taking the time to review us and we hope to continue offering you our NSI NACOSS Gold, insurance approved service.
Excellent Service
Customer Service
Quality
Value
Excellent service, three workmen were punctual, polite and efficient.
Claire, Hertfordshire Posted on 22/11/2017 , work completed 22/11/2017
The trader replied (on 08/12/2017)
This was a large CCTV installation so we sent a 3 man team to get it done as efficiently and promptly as possible. Thank you for this lovely review.
Brilliant job
Customer Service
Quality
Value
Excellent and experienced engineer, was polite and knew his job well.
Richard, London Posted on 20/11/2017 , work completed 20/11/2017
The trader replied (on 08/12/2017)
Our our Engineers regularly attend training sessions to keep up to date with their knowledge. So happy to get this lovely review - many thanks.
Very good, would recommend.
Customer Service
Quality
Value
Tidy, reliable service.
Daniel, Hertfordshire Posted on 13/11/2017 , work completed 13/11/2017
The trader replied (on 24/11/2017)
Hi there - tidy and reliable is great! Thanks so much for the review and we hope we can continue to offer our NSI NACOSS Gold service for years to come.
Service and Competence
Customer Service
Quality
Value
I have been a domestic customer for 6 years and have experienced good service by competent and professional engineers
mdoffman Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 14/11/2017)
It is great to get a review from an existing customer such as yourself, as you have used our services for many years and are obviously happy with our high standards - which we strive to maintain. It's one thing to install an alarm to the customers' satisfaction but another to maintain this year on year, which I believe we have - thank you so much for you review and we hope to continue to offer you our NSI Nacoss Gold service.
Excellent work.
Customer Service
Quality
Value
Really excellent service from initial phone call to installation. All staff professional and a pleasure to deal with. Would highly recommend.
Claudia, London Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 01/12/2017)
Hi there - the office and the engineers will be so pleased to read this review proving that their hard work has paid off. This new alarm installation is guaranteed for the next 12 months for all parts and labour, after which we will offer you an annual service to ensure your system is working efficiently; you will then have a maintained alarm for the following year, which is often a requirement of insurance companies. Again, thank you so much for the review
Excellent installation
Customer Service
Quality
Value
Excellent installation, knowledgeable and efficient. Pleasure to work with.
Nick, Middlesex Posted on 03/11/2017 , work completed 03/11/2017
The trader replied (on 24/11/2017)
Wow! Excellent - that's is excellent. Very many thanks for your review.
First class job!
Customer Service
Quality
Value
Arrived exactly on time. Job done very efficiently & extremely neatly. Cleaned up after as if no one had done anything. Please to have this engineer, Veejay, to do the work.
Elaine, London Posted on 01/11/2017 , work completed 01/11/2017
The trader replied (on 24/11/2017)
We will pass on your very kind comments to our Engineer - thank you. We do expect all our Engineers to clean up and so are glad to hear they are making the most of the dustpan and brush! Thanks again.
Second 2 none
Customer Service
Quality
Value
Fantastic job from start to finish. 5*
Emanuel, London Posted on 01/11/2017 , work completed 01/11/2017
The trader replied (on 02/01/2018)
Thank you for your fabulous review. What more can we say 5* from start to finish. From the communication with our office to the works carried out by our Engineer. Thank you
Very happy.
Customer Service
Quality
Value
The engineer was very professional and helpful.
Mathias, London Posted on 28/10/2017 , work completed 28/10/2017
The trader replied (on 24/11/2017)
Thanks for this lovely review - exactly what we expect from our Engineers. Thanks again.
My review
Customer Service
Quality
Value
Easy company to deal with. Fantastic Service and the engineer explained everything to the detail.
Yolanda, Hertfordshire Posted on 24/10/2017 , work completed 24/10/2017
The trader replied (on 03/11/2017)
Hi there - thank you so much for your kind words and again, glad to hear that our Engineer took the time to explain everything - very important! We hope that we continue to give you our NSI Gold Service!
On time and did a good job
Customer Service
Quality
Value
Two young men arrived on time and explained what they were going to do. The job of installing CCTV was completed on time and the way to use the computer programme and phone app was explained.
Linda, London Posted on 17/10/2017 , work completed 17/10/2017
The trader replied (on 03/11/2017)
Thank you for your review which we will pass onto our young men! Glad to hear they explained everything as we do factor in time to carry out a full demonstration. Thanks again.
Professional and competent work
Customer Service
Quality
Value
Excellent installation and follow up service.
Mark, Hertfordshire Posted on 16/10/2017 , work completed 16/10/2017
The trader replied (on 24/10/2017)
Hi there - we are so pleased to hear that you consider our services as excellent - thank you very much. Please don't forget to recommend us to your friends and family too. Thank you again.
Professional work
Customer Service
Quality
Value
Very professional. Explained the process. Asked what our requirements were. Installed and left the property clean. Fully explained the system and after sales support. Great job. Thanks.
Parag, London Posted on 13/10/2017 , work completed 13/10/2017
The trader replied (on 24/10/2017)
What a lovely review - thank you so much. Not much left to say after that! Thank you.
Prompt and Friendly
Customer Service
Quality
Value
Efficient, on time and informed.
Nicola, London Posted on 06/10/2017 , work completed 06/10/2017
The trader replied (on 24/10/2017)
Hi there - thanks for taking the time to post this review, it is much appreciated. We aim to continue this level of service going forward - many thanks.
My review
Customer Service
Quality
Value
Professional and Friendly.
Polly, London Posted on 03/10/2017 , work completed 03/10/2017
The trader replied (on 24/10/2017)
Thank you for your review. We always aim to be professional and of course friendly and approachable! Thanks again.
Really impressed with the job.
Customer Service
Quality
Value
Third Eye have been very professional since making my first enquiry. The engineer who installed the system clearly explained everything about the alarm and kept to the time schedule and tidied up after. Thank you.
Suzanne, London Posted on 02/10/2017 , work completed 02/10/2017
The trader replied (on 10/10/2017)
Suzanne - thank you for this fantastic review! We have clearly ticked all the boxes to ensure all our staff, which includes the office, the Estimators and the Engineers - are professionally carrying out their duties. Great review - many thanks.
Good Customer Service
Customer Service
Quality
Value
I have been very happy with Third Eye. They quoted a fair price and the installation was excellent. Would recommend.
Lynda, Hertfordshire Posted on 28/09/2017 , work completed 28/09/2017
Excellent job.
Customer Service
Quality
Value
Excellent service from planning to installation. Thank you!
Hana, Middlesex Posted on 27/09/2017 , work completed 27/09/2017
The trader replied (on 10/10/2017)
Hi Hana, great review - we strive for excellence - thank you!
Excellent, speedy service!
Customer Service
Quality
Value
Very happy customer! Professional and friendly company. Job done in record time! Brilliant.
Catherine, Hertfordshire Posted on 15/09/2017 , work completed 15/09/2017
The trader replied (on 10/10/2017)
Hi there happy customer! We strive to keep all our customers happy and are thrilled that you have noted our professional Engineers and friendly office staff - thank you so much.
Flawless
Customer Service
Quality
Value
Very good.
Which? Trusted Traders Consumer Posted on 11/09/2017 , work completed 11/09/2017
The trader replied (on 10/10/2017)
Hi there - thank you so much for this review which gives all potential customers an overview of our services - many thanks.
Great service - would recommend!
Customer Service
Quality
Value
Very professional service, not cheapest but no where near the most expensive so represents good value for money. Will recommend to friends and family!
Which? Trusted Traders Consumer Posted on 09/09/2017 , work completed 09/09/2017
The trader replied (on 22/09/2017)
So glad to hear that we have given you a professional service. As an NSI Gold accredited - insurance approved - company we do strive to give the best service we possibly can, from the initial quote, through to the installation, and for after sales service, year after year. Thank you.
Brilliant job
Customer Service
Quality
Value
Very clean and tidy work. The gentlemen was very polite and explained everything very well.
Yordan, London Posted on 01/09/2017 , work completed 01/09/2017
The trader replied (on 22/09/2017)
Thank you for your review - we will pass your kind comments onto our Engineer. Many thanks.
Alarm Install
Customer Service
Quality
Value
Good polite and professional service.
Which? Trusted Traders Consumer Posted on 31/08/2017 , work completed 31/08/2017
The trader replied (on 22/09/2017)
What more can you ask - good, polite and professional - perfect. Thank you so much for taking the time to post this lovely review.
Great so far
Customer Service
Quality
Value
Very helpful and pleasant through the quotation process, answering questions, responding to suggestions. Punctual, polite and constructive approach to installation, with consultation new details like visual impact devices.
Happy Customer Posted on 29/08/2017 , work completed 29/08/2017
The trader replied (on 14/09/2017)
We pride ourselves on a high level of customer service and strive to maintain the high standards from the initial enquiry to our office, to arranging the free site survey, sending the quotation, and helping our customers decide the best solution for their lifestyle. We regularly receive praise for our Engineers and we continue offering a high standard of service, even after the installation, in fact year after year for a great many of our customers.
Installation of burglar
Customer Service
Quality
Value
Excellent, courteous and on time and budget
Carlo, London Posted on 22/08/2017 , work completed 22/08/2017
The trader replied (on 14/09/2017)
We are so pleased to hear your kind comments - many thanks.
happy customer
Customer Service
Quality
Value
Great Job
Rupert, Middlesex Posted on 18/08/2017 , work completed 18/08/2017
The trader replied (on 31/08/2017)
Hi there -thank you for your review; we are pleased to hear you say we have done a "Great Job". Thanks again.
Excellent Job
Customer Service
Quality
Value
Would highly recommend
Rosey, London Posted on 11/08/2017 , work completed 11/08/2017
The trader replied (on 31/08/2017)
Hi Rosey - thank you so much for your review and of course please do recommend us to friends, family, colleagues - thank you.
Prompt & diligent
Customer Service
Quality
Value
We had scope of works, site visit, quotations and installations and completed within 10 days. Both engineers were professional and everything explained and demonstrated fully. Great all round service!
Ashley, London Posted on 08/08/2017 , work completed 08/08/2017
Good workmanship
Customer Service
Quality
Value
Good workmanship. Very helpful & tidy.
Ali, Middlesex Posted on 04/08/2017 , work completed 04/08/2017
The trader replied (on 31/08/2017)
Our Engineers attend regular training courses to ensure they are fully trained and up to date as well as assessed on the standard of their work to ensure we keep our high standards.
Excellent job
Customer Service
Quality
Value
Efficient, friendly and helpful service. Overall, we are very pleased.
David, London Posted on 02/08/2017 , work completed 02/08/2017
The trader replied (on 31/08/2017)
We are so pleased that you are pleased with Third Eye - long may it continue.
Fabulous Service!
Customer Service
Quality
Value
Great, personable service from the initial enquiry to installation. Would highly recommend using this company.
Which? Trusted Traders Consumer Posted on 31/07/2017 , work completed 31/07/2017
The trader replied (on 31/08/2017)
What a great review - thank you so much. We hope you continue to enjoy our NSI Gold service - from the office to the Engineers - who are all trained to offer a high standard of service to all customers at all times.
Very happy
Customer Service
Quality
Value
Very good job and tidy.
Maria, London Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 27/07/2017)
Thank you for your review Maria - glad to hear that our Engineers did a tidy job. Many thanks.
Professional job
Customer Service
Quality
Value
The installation went well and the technicians on-site were professional and polite. The run-up to install was not without it's problems (some of which related to the builder, to be fair).
Janet, Hertfordshire Posted on 14/07/2017 , work completed 14/07/2017
The trader replied (on 27/07/2017)
Hi Janet - we are so happy to hear that our Engineers were professional and polite, we hear this regularly and are so proud of them. Thanks again.
Brilliant
Customer Service
Quality
Value
Installation went very well. Very good and polite young man, explained the working in detail. Very pleased.
Maria, London Posted on 14/07/2017 , work completed 14/07/2017
The trader replied (on 25/07/2017)
Hi Maria - thank you so much for the review and it was lovely to meet you when you came into our Showroom in Whetstone. We offer 24/7 helpline either via the helpful staff in the showroom or our Engineers. Don't hesitate to call if you have any queries.
Excellent
Customer Service
Quality
Value
Excellent, polite and helpful. Would recommend.
Diana, London Posted on 28/06/2017 , work completed 28/06/2017
The trader replied (on 11/07/2017)
Thank you Diana for your kind words.
Brilliant and professional
Customer Service
Quality
Value
I knew Third Eye was the right company to use ever since Ben the technician came to observe the house to give a quote - he was so professional and checked everything. The installation was very smooth - and the resulting image is crisp and clear - it is evident they use the best equipment. Really clever, kind and professional team. Would highly recommend.
Shiri, London Posted on 13/06/2017 , work completed 13/06/2017
The trader replied (on 05/07/2017)
Thanks for your great review. Very glad to hear that our experienced Engineers are professional. It's true that we only use the highest quality equipment for both our alarm installations and, as in this case, CCTV systems. We believe that good quality lasts longer so that our customers get quality equipment, and images, without any issues; the equipment has been tested and rated the highest in their field. Our systems and our installations may be a little more than others' quotes but with the high quality equipment and professional installation - no looping cables but instead protected within conduit runs - then we find the whole installation looks professional and the images are of the highest quality.
Brilliant job
Customer Service
Quality
Value
Brilliant service.
Jamie, Hertfordshire Posted on 19/05/2017 , work completed 19/05/2017
The trader replied (on 05/07/2017)
Thank you for your review - brilliant!
Great system, great job.
Customer Service
Quality
Value
What a great, easy to use system. No fuss, and no mess to install. Much better than my old system. I have already recommended to my friends and neighbours.
Andrew, London Posted on 05/05/2017 , work completed 05/05/2017
The trader replied (on 16/05/2017)
One of the reasons we have chosen to exclusively install this system is that it is easy to use, but also that it is so reliable - thanks for the recommendation.
My review
Customer Service
Quality
Value
Helpful, explained everything, prompt, clean.
Jane, London Posted on 27/04/2017 , work completed 27/04/2017
The trader replied (on 16/05/2017)
Thanks for the Review - perfect.
New Alarm and door entry installation
Customer Service
Quality
Value
Really impressed with the installation service. Lewis is an exemplar professional, and ensured it all went smoothly. He took the time to clearly explain the process in advance and then provided regular updates on progress. Based on my experience - sales and service - I would not hesitate to recommend 3rd Eye
SanjayM Posted on 21/04/2017 , work completed 21/04/2017
The trader replied (on 25/04/2017)
Hi Sanjay - thank you so much for your review - it really is appreciated. We are proud of all our Engineers and we are very pleased to hear that Lewis carried out the alarm and door entry installation to your full satisfaction - it what we always aim for! Thanks again.
Excellent work
Customer Service
Quality
Value
Work carried out as requested with no fuss. Good job.
Bill, London Posted on 05/04/2017 , work completed 05/04/2017
The trader replied (on 25/04/2017)
We aim to carry out all installations simply, efficiently and without fuss - glad we achieved this for you. Thanks for the review.
My review
Customer Service
Quality
Value
Great job.
Philippa, London Posted on 03/04/2017 , work completed 03/04/2017
The trader replied (on 19/04/2017)
We were so glad to help get your home safe and secure - both inside and out! We are certainly keeping a secure EYE on your property. Thanks for the review.
Excellent service
Customer Service
Quality
Value
We're really happy with our home alarm system, and feel really secure in our home after a recent break in. The third eye team provided excellent and efficient service, clearly explained all our options and came up with a solution that fitted our needs and budget. The installation was done quickly and the system is straight forward and easy to use. We definitely recommend third eye to others- great service and good value for money.
matt_c Posted on 30/03/2017 , work completed 30/03/2017
The trader replied (on 31/03/2017)
Another wow! Thank you for this review and we are so glad to hear that you are feeling safe again in your home by letting Third Eye "Keep a Secure EYE on your Home". Please do recommend us to neighbours, friends, friends' neighbours and friends of friends! Thanks again.
Absolutely amazing
Customer Service
Quality
Value
Everything has been explained extremely well. Neat & tidy work. 10/10. Thanks.
Tejal, Hertfordshire Posted on 21/03/2017 , work completed 21/03/2017
The trader replied (on 11/04/2017)
We always allow extra time for our Engineers to spend time with the customer to explain everything clearly and demonstrate using the system, whether it's an alarm or CCTV and of course we offer 24/7 helpline to all contract holders. Very happy to hear that everything was explained well.
Great job
Customer Service
Quality
Value
Very happy with work and engineer.
David, Hertfordshire Posted on 16/03/2017 , work completed 16/03/2017
The trader replied (on 31/03/2017)
Thank you for your comments. We are always happy to hear that our customers are happy with our work and our workmen - thanks again.
Fantastic!
Customer Service
Quality
Value
Exceptionally professional. Made everything totally painless & fitters/engineers were absolutely perfect. Would highly recommend to anyone!
Peter, London Posted on 15/03/2017 , work completed 15/03/2017
The trader replied (on 31/03/2017)
Wow! Professional and perfect - we aim high and are glad to hear that we achieved this for you and please do recommend us to friends, neighbours, friends of friends - thanks.
My review
Customer Service
Quality
Value
Great job!
Rebecca, London Posted on 13/03/2017 , work completed 13/03/2017
The trader replied (on 31/03/2017)
Short and sweet but perfect - thank you for your review.
Great Installation.
Customer Service
Quality
Value
Quite was quick and accurate. Installation was clean. Would recommend.
Romain, Hertfordshire Posted on 07/03/2017 , work completed 07/03/2017
The trader replied (on 20/03/2017)
Thanks for the review and very happy to hear that you would recommend us - please do!
Brilliant job
Customer Service
Quality
Value
Excellent job. Neat and tidy. Very professional. Will have no hesitation in recommending the company and fitters to friends and family.
Neil, London Posted on 23/02/2017 , work completed 23/02/2017
The trader replied (on 01/03/2017)
Personal recommendations, like this one, are what many customers are looking for. Thank you so much for your review and we look forward to assisting all your friends and family in the future - thanks again.
A superb job
Customer Service
Quality
Value
A super job and an excellent installation. The company took my needs into account at every point and explained the operation of the system in great detail. I now feel safe again. I have already recommended the company to neighbours and friends. They provided a very efficient and experienced team.
Valerie, Gloucestershire Posted on 18/02/2017 , work completed 18/02/2017
The trader replied (on 01/03/2017)
Thank you so much for taking the time to do this review, it really is appreciated. We receive enquiries from new customers who have found us through Which? and are always impressed by the number of reviews and the quality. Thank you.
Model service
Customer Service
Quality
Value
The two 'Third Eye' engineers Ben and Oliver arrived promptly and carried out their CCTV installation in an efficient and considerate manner. 'Third Eye' is a thoroughly and reliable and modern provider of security systems, highly recommended.
Ashok, Hertfordshire Posted on 16/02/2017 , work completed 16/02/2017
The trader replied (on 09/03/2017)
Thank you for this lovely review following the installation of further security measures we have installed at your home. We are very proud of our Engineers whom we believe go the extra mile to accommodate our customers.
Excellent
Customer Service
Quality
Value
Faultless installation. Fully informed, reliable, punctual. Highly recommended.
Paula, London Posted on 27/01/2017 , work completed 27/01/2017
The trader replied (on 08/02/2017)
Hi Paula, please do recommend us to your friends and family - it would be much appreciated. Thanks for the review.
Great job - very happy!
Customer Service
Quality
Value
Arrived on time. Professional and polite. Very patient in helping understand the system and in talking me through setting/un-setting of alarm. Even offered to clear up.
Karen, London Posted on 24/01/2017 , work completed 24/01/2017
The trader replied (on 08/02/2017)
Thank you Karen for this lovely review. We strive to be professional and polite - and clear up afterwards! Glad our Engineers did a good job.
Definitely brilliant job
Customer Service
Quality
Value
Extremely thorough. Patient and kind and helpful, friendly whilst being polite and considerate. Intelligent and clear instructions. tidy and well presented, a good experience.
Diane, London Posted on 17/01/2017 , work completed 17/01/2017
The trader replied (on 27/01/2017)
We are so pleased with your review - thank you so much. We always aim to be clear and transparent in our pricing and in our instructions to assist our customers. Customer satisfaction is our goal!
My review
Customer Service
Quality
Value
Very happy
Which? Trusted Traders Consumer Posted on 15/12/2016 , work completed 15/12/2016
The trader replied (on 11/01/2017)
Thank you for taking the time to post this review, much appreciated.
Excellent, prompt and professional
Customer Service
Quality
Value
Lewis was fantastic, made sure, fully understood what he was doing, double checked before installing and made great recommendations as to where to put everything. He made everything super easy and was very polite and respectful of my property. Very impressed.
Gemma, London Posted on 10/12/2016 , work completed 10/12/2016
The trader replied (on 09/11/2016)
So glad to hear that our Engineer met all your expectations, although we wouldn't expect anything less, it is great to get such lovely feedback - thank you so very much!
Fantastic company
Customer Service
Quality
Value
Fantastic company. Quick, clean, very knowledgeable and efficient. Used them twice and would recommend.
Alan, Middlesex Posted on 08/12/2016 , work completed 08/12/2016
The trader replied (on 20/12/2016)
Thank you for your lovely review, which is extremely valuable as you have used us to install an alarm at your previous home, which we have regularly maintained, and now at your new home - congratulations on the move and we wish you every happiness. Thanks again.
Very professional
Customer Service
Quality
Value
2 engineers came & fitted system. Thorough pre-checks as to where sensors being placed. Very professional attitude. Demonstration as to how system worked. Very thorough. Overall, extremely happy with their service.
Which? Trusted Traders Consumer Posted on 06/12/2016 , work completed 06/12/2016
The trader replied (on 12/12/2016)
Although our Estimator would have discussed where the panel and devices will be placed when carrying out the FREE site survey, our Engineers always like to double check before proceeding to install - just in case! We are very happy with your review - thank you.
My review
Customer Service
Quality
Value
Great job and well explained.
Melvyn, Hertfordshire Posted on 06/12/2016 , work completed 06/12/2016
The trader replied (on 12/12/2016)
Thank you for your feedback - much appreciated.
My review
Customer Service
Quality
Value
Tidy & professional
Which? Trusted Traders Consumer Posted on 05/12/2016 , work completed 05/12/2016
The trader replied (on 12/12/2016)
Again a review stating "Professional" - thank you and again "Tidy" thanks again!
Professional & friendly
Customer Service
Quality
Value
Very professional from moment set foot through door. Trustworthy, polite & very friendly. Always happy to answer questions. Would recommend to friends & family.
Adnan, London Posted on 23/11/2016 , work completed 23/11/2016
The trader replied (on 12/12/2016)
What more could you ask from a security company "trustworthy, polite and very friendly". We think it is very important to connect with our customers, especially as we are entering their property as there are so many rogues around!
Excellent service
Customer Service
Quality
Value
The installation was done very nicely. No problems. Both Ben and Oliver were very good. Ben explained very good. Ben explained very well. Excellent service.
Joe, London Posted on 23/11/2016 , work completed 23/11/2016
The trader replied (on 12/12/2016)
So glad to hear that you are happy with the Ben & Oliver team - thank you for the Excellent feedback!
Very pleased
Customer Service
Quality
Value
Quick and professional. Very pleased with system installed.
Adam, London Posted on 17/11/2016 , work completed 17/11/2016
The trader replied (on 12/12/2016)
Our aim, as always is to be professional and we are pleased to hear you are happy with the system.
Prompt & professional
Customer Service
Quality
Value
Very courteous, helpful and professional.
Which? Trusted Traders Consumer Posted on 16/11/2016 , work completed 16/11/2016
The trader replied (on 12/12/2016)
Glad to hear your positive comments - thank you.
Prompt, professional & customer friendly.
Customer Service
Quality
Value
Lewis arrived on time, was very polite and kept us informed every step of the way, ensuring we were aware of what was happening. He is very customer oriented and precise in the work carried out. We recommend Lewis highly. Third Eye staff are all very friendly.
Dinesh, Hertfordshire Posted on 14/11/2016 , work completed 14/11/2016
The trader replied (on 12/12/2016)
Thank you for the lovely comments about one of our Engineers - that is so kind - thank you.
Very professional
Customer Service
Quality
Value
Very good service, Ben was great, explained everything in great detail. Very happy.
Stella, London Posted on 08/11/2016 , work completed 08/11/2016
The trader replied (on 22/11/2016)
Hi Stella - thanks for the feedback. Pleased to hear that Ben gave a full and clear demonstration of the system. Thanks again.
Excellent job
Customer Service
Quality
Value
We were very impressed with the professional approach by Third Eye, nothing was too much and we will definitely be recommending them to friends and family. A great service!
John, Hertfordshire Posted on 31/10/2016 , work completed 31/10/2016
The trader replied (on 09/11/2016)
Thank you so much for your review. We aim to be professional and as helpful as possible to all our customers to ensure full satisfaction. Please do recommend us - thank you!
Thoroughly explained.
Customer Service
Quality
Value
Efficient and thoroughly explained very happy with Lewis and the system so far and very tidy and friendly.
Lisa, London Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 22/11/2016)
We are always pleased to hear that our Engineers have tidied up and glad that Lewis explained everything clearly - thank you.
Excellent service all round
Customer Service
Quality
Value
We were very pleased with the service we received from the initial consultation and survey throughout to the installation. The engineer was most professional, very polite and explained everything very clearly. We would highly recommend the company.
Sarah, London Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 09/11/2016)
Wow! What a great review - thank you so much! We aim to give a high standard of service from start to installation and beyond, year after year as we return to service the system. Its also great to hear the our Engineer is such a good ambassador for Third Eye - thank you again for the kind words.
Excellent job
Customer Service
Quality
Value
Very quick & efficient, friendly & great service.
Anastasia, London Posted on 20/10/2016 , work completed 20/10/2016
The trader replied (on 08/11/2016)
Great to get your feedback and glad to hear you received great service. Customer satisfaction is very important to us. Thanks again.
Excellent workers.
Customer Service
Quality
Value
Excellent workers. Neat & tidy. Would recommend!
Ruth, London Posted on 11/10/2016 , work completed 11/10/2016
The trader replied (on 27/10/2016)
Thank you so much for your review. We are so proud of our Engineers as we receive lovely positive reviews regarding their workmanship and cleanliness which is so important. We also get many new customers via recommendations from existing customers, so thank you for recommending Third Eye.
Excellent install
Customer Service
Quality
Value
Third eye provided a very efficient service. Install engineer was excellent and very helpful. Would highly recommend.
Mitch, Hertfordshire Posted on 10/10/2016 , work completed 10/10/2016
The trader replied (on 22/11/2016)
Thank you so much for the positive review and we are so pleased that you would recommend us as personal recommendations to friends and family are key to our business - thank you.
Fantastic!
Customer Service
Quality
Value
Lewis did a fantastic job, was very informative and knowledgeable. He explained everything really well. Lewis was an exceptionally nice person with an extremely good manner with people. Thank you!
Catherine, London Posted on 04/10/2016 , work completed 04/10/2016
The trader replied (on 11/10/2016)
Thank you so very much for the lovely review. We are so pleased to hear that Lewis met your requirements and agree he has a very good manner with people; we are proud of that and going the extra mile for our customers. Thank you again.
Prompt and professional.
Customer Service
Quality
Value
I couldn't have asked for a better service. Both Ben and Oliver were extremely thorough and went through everything until I was 100% happy. Both professional, and it was a pleasure having them in my home.
Joy, London Posted on 30/09/2016 , work completed 30/09/2016
The trader replied (on 11/10/2016)
Fantastic review - thank you and wow! 100% happy. We expect our after sales service to also meet this high standard - thank you.
Very friendly and professional.
Customer Service
Quality
Value
We had an old alarm replaced, and all was done professionally and quickly. I can highly recommend Third Eye.
Kimberley, London Posted on 29/09/2016 , work completed 29/09/2016
The trader replied (on 22/11/2016)
Thank you for your very kind words - we aim to be professional at all times. We appreciate all personal recommendations - thank you.
Excellent
Customer Service
Quality
Value
Lewis was great, informative offering different options, the work was carried out punctually and tidily , I am very please with the work
C Johnson Posted on 24/09/2016 , work completed 24/09/2016
The trader replied (on 26/09/2016)
Great to hear that our Engineer was able to give you all the information about your installation and that you are happy with our work. Third Eye Installation Systems is now keeping a secure EYE on your property!
Excellent job
Customer Service
Quality
Value
Arrived on time. Kept me informed every step of the way. Very polite. Job done in a timely manner left areas clean. Very happy & will recommend.
Colin, London Posted on 14/09/2016 , work completed 14/09/2016
The trader replied (on 07/10/2016)
Thank you Colin - glad to hear the Engineer cleaned up! Also, please do recommend us to friends and family and remember we can takeover existing alarms too!
Fantastic service
Customer Service
Quality
Value
Great sales service. Engineer - prompt and provided an excellent service, Informative and friendly. Thanks Lewis!
Dayan, London Posted on 14/09/2016 , work completed 14/09/2016
The trader replied (on 07/10/2016)
Great to hear Lewis offering our high standard service - thanks for the feedback.
Ten out of ten
Customer Service
Quality
Value
Superb Kit. Very professional company and installation. All round extremely pleased.
Very Happy Customer Posted on 13/09/2016 , work completed 13/09/2016
The trader replied (on 04/10/2016)
We only use the award winning Pyronix alarm system which has proved to be extremely reliable over the years - glad you approve!
Amazing job
Customer Service
Quality
Value
Lewis worked very professionally with care and consideration. Nice and polite, efficient and very tidy!
Andrea, Herts Posted on 12/09/2016 , work completed 12/09/2016
The trader replied (on 07/10/2016)
What a lovely review which speaks volumes about our Engineers!
Excellent work
Customer Service
Quality
Value
Lewis arrived on time, 8:25am. He was polite, friendly, courteous and professional. He explained things clearly. He consulted about where to locate alarm sensors and siren boxes. He tidied up. An excellent job by a very nice young man.
Deloris, London Posted on 06/09/2016 , work completed 06/09/2016
The trader replied (on 07/10/2016)
So good to hear our Engineer doing an "excellent" job - thank you so much for the feedback, it really is appreciated.
Great job
Customer Service
Quality
Value
Work carried out very efficiently, very tidy, demonstration very clear and thorough. Nice guy!
Andrew, Hertfordshire Posted on 26/08/2016 , work completed 26/08/2016
The trader replied (on 07/10/2016)
Glad to hear it! Thanks for the kind words.
Excellent service
Customer Service
Quality
Value
Lewis installed our alarm system today - he was incredibly helpful, took his time to explain everything to me thoroughly and ensured I was happy with the locations of all the devices. He's very knowledgeable & professional. I'd definitely recommend to friends.
Clare, London Posted on 25/08/2016 , work completed 25/08/2016
The trader replied (on 04/10/2016)
Thank you so much for your kind words; we are pleased to hear that our Engineer, Lewis, was helpful and please do recommend us to your friends and family - thank you so much!
Very professional
Customer Service
Quality
Value
Very pleased with service offered and efficient completion of the installation. Would recommend this company to others.
Christopher, London Posted on 19/08/2016 , work completed 19/08/2016
The trader replied (on 15/09/2016)
We would love it if you could recommend us to others please! Personal recommendation is worth its weight in gold and we get a lot of new customer this way - thanks for the review.
Fantastic Service
Customer Service
Quality
Value
Very impressed with service from quote, order & installation. Professional, reliable and helpful. Would highly recommend.
Louise, London Posted on 17/08/2016 , work completed 17/08/2016
The trader replied (on 15/09/2016)
Thank you for your lovely review. We are so pleased to hear that you have received a good service from start to finish.
Great job
Customer Service
Quality
Value
Trader came promptly and on time. He has been very professional and patient whilst servicing and explaining how our system works. I wouldn't hesitate using the same trader to re-service or install a new system in the future.
Fumiyo, London Posted on 15/08/2016 , work completed 15/08/2016
The trader replied (on 07/10/2016)
We are very happy to hear such positive review - thank you so much. We look forward to servicing the system in 12 months but in the meantime please recommend us to your friends and family, bearing in mind we can maintain an existing alarm as well as install new systems. We also install CCTV, door intercoms, access control, security lighting, safes, grilles, locks etc.
Superb from quote to install and support
Customer Service
Quality
Value
Of the vendors we invited to quote us, Third Eye were the only ones who actually gave us a demonstration of the security alarm and the sensors. Mark was by far the most thorough of all the vendors in surveying our home and did an absolutely fantastic job which gave a lot of confidence in the company. Every single question (of which we had perhaps far too many!) was patiently answered and explained in detail. The install itself (by Lewis) went without a single hitch and was very neat and tidy indeed. Finally a few days in, we had to use Third Eye's 24/7 phone support - they answered immediately and sorted out our question within a minute. Considering all the above you'd think they'd be the most expensive vendor in the area - we found their quote to be quite competitive. Can't recommended them enough.
Which? Trusted Traders Consumer Posted on 06/08/2016 , work completed 06/08/2016
The trader replied (on 18/08/2016)
Wow! thank you so much for this comprehensive account of your experience with all departments within Third Eye - from the FREE site survey, to the FREE written Quote and queries resolved, to the Installation, and then the Out of Hours assistance - so happy to hear you positive comments which will be passed onto the whole team - thank you!
My Review
Customer Service
Quality
Value
Lewis worked in a professional manner, quick and efficient. Was very happy. Explained system thoroughly. Third eye system, very advanced system but still very easy to use.
Aimee, Hertfordshire Posted on 03/08/2016 , work completed 03/08/2016
The trader replied (on 18/08/2016)
Glad to hear your lovely comments and that the system is easy to use - Great & thanks!
New install.
Customer Service
Quality
Value
Second time we have used third eye, great job.
Which? Trusted Traders Consumer Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 18/08/2016)
We were so good you came back - thank you!
Brilliant & amazing job
Customer Service
Quality
Value
Responded in extremely quick time scale. Well priced polite staff will recommend & use again. Excellent engineer & phone staff.
Gretchen, London Posted on 28/07/2016 , work completed 28/07/2016
The trader replied (on 07/10/2016)
Thank you for your kind words. We are proud of all our staff who are all very helpful - from our office staff to our Engineers. We certainly give after sales service to our customers as their security is very important to us.
My Review
Customer Service
Quality
Value
Great job.
Michael, Hertfordshire Posted on 26/07/2016 , work completed 26/07/2016
The trader replied (on 18/08/2016)
Great - thanks!
Easy & good
Customer Service
Quality
Value
Easy & good service. Tidy. Only feedback-took longer than told it would.
Amanda, London Posted on 23/07/2016 , work completed 23/07/2016
Second time
Customer Service
Quality
Value
We used Third Eye at our old house and very happy to use again at new home. Recommending to all family and friends.
Which? Trusted Traders Consumer Posted on 21/07/2016 , work completed 21/07/2016
The trader replied (on 18/08/2016)
Thank you so much! We get a lot of new customers through friends and family recommendations; we have done many installations both the parents' home and their (grown up) children's homes - as personal recommendation is the best - thanks again.
Excellent job/engineer!
Customer Service
Quality
Value
Very impressed with Third eye's service. Professional throughout. The engineer Lewis Thorpe was punctual, polite, accomodating and talked the system through in a clear and easy to understand manner. Would defnitely recommend based on the experience so far!
Christine, Hertfordshire Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 07/10/2016)
Personal recommendations are very important to us which is why we strive to ensure we meet our customers' individual requirements, from the initial sales enquiry, to the FREE site survey, to the written quotation and discussing all options, then the Engineers on site installing the security system and then the after sales service provided by our office and our Engineers who can be contacted 24/7. Thank you so much.
Excellent job!
Customer Service
Quality
Value
Lewis was fantastic, did an excellent job. Everything was explained by Lewis very well. Great job!
Nicola, Haringey Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 22/07/2016)
Another flattering Review for Lewis - so glad everything was clearly explained - thank you.
My Review
Customer Service
Quality
Value
Excellent service and communication.
Vivek, Hertfordshire Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 07/10/2016)
Thank you for your review, always much appreciated.
Good job
Customer Service
Quality
Value
Prompt and professional service.
Graham, London Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 18/08/2016)
Thank you.
My Review
Customer Service
Quality
Value
Lewie was incredibly helpful and clear in his explanation and clearly very knowledgeable. I am really happy with third eye as my service provide.
Anne, London Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 18/08/2016)
Very happy to hear this - thank you so much.
My Review
Customer Service
Quality
Value
Asked Third Eye to replace existing alarm installation which was some 20 years old. Done efficiently and professionally with no disruptions. Engineer extremely helpful. Very satisfied with the service.
Roger, London Posted on 12/07/2016 , work completed 12/07/2016
The trader replied (on 18/08/2016)
Technology has improved in 20 years so we hope you get another 20 years+ from your alarm! Thanks for the compliments.
Very happy
Customer Service
Quality
Value
Very well explained. Tidy work.
K, London Posted on 08/07/2016 , work completed 08/07/2016
The trader replied (on 18/08/2016)
Thank you - good to hear the dustpan and brush are being used!
Great service
Customer Service
Quality
Value
Efficient installation. Look forward to using it.
Richard, London Posted on 29/06/2016 , work completed 29/06/2016
The trader replied (on 18/08/2016)
Glad to hear that - nothing like a working alarm to give you a good night's sleep! Thanks for your review.
Brilliant service installation
Customer Service
Quality
Value
Fantastic service, really listened to our needs. Lewis is very competent and an extremely helpful installer! Great service.
Ahmed, London Posted on 21/06/2016 , work completed 21/06/2016
The trader replied (on 18/08/2016)
Our before and after sales service is very important and personal to each customer - glad to hear we got your needs covered - thank you.
FAB JOB, unit looks great!
Customer Service
Quality
Value
Very good job, efficient and polite. Talked us through the process, the unit looks great!
Asha, London Posted on 15/06/2016 , work completed 15/06/2016
The trader replied (on 15/07/2016)
Image is very important as we all like to look at nice things - thanks for the compliment.
Brilliant job
Customer Service
Quality
Value
Great job. Installed, setup and explained very well. Very professional.
Marco, London Posted on 31/05/2016 , work completed 31/05/2016
The trader replied (on 15/07/2016)
Thank you for your kind comments which will be brought to the attention of our Engineers.
Second time used
Customer Service
Quality
Value
Very good service. Engineer very helpful. Quick & efficient.
David, Hertfordshire Posted on 26/05/2016 , work completed 26/05/2016
The trader replied (on 15/07/2016)
Glad to hear that you were so happy the first time that you used us again when you moved! Good luck in your new premises.
Very professional, clean & tidy
Customer Service
Quality
Value
Lewis was prompt, tidy and did a great job - thanks!
Lynsey, London Posted on 23/05/2016 , work completed 23/05/2016
The trader replied (on 21/06/2016)
Thanks for the compliment !
Very impressed, no hesitation in recommending
Customer Service
Quality
Value
Lewis did a fantastic job from start to finish. It (the alarm system) was all set up in the morning and I was very happy with the end product. Mark did a fantastic initial 'scoping' and spent a lot of time taking me through the whole process. Thank you!
Sheamal, Middlesex Posted on 20/05/2016 , work completed 20/05/2016
The trader replied (on 21/06/2016)
We pride ourselves on communicating with the customer to ensure we provide exactly what they want which involves a site visit and sometimes emails and phone conversations to ensure we have captured our customers' needs - glad to hear it!
My Review
Customer Service
Quality
Value
Professional work.
Keiko, London Posted on 18/05/2016 , work completed 18/05/2016
The trader replied (on 21/06/2016)
We aim to give a professional service, especially as we are NSI NACOSS approved.
Great job
Customer Service
Quality
Value
We got let down last minute by another company so Third Eye stepped in last minute. Mark was on the phone to us until 10.30pm making arrangements. On the day Lewis was fantastic - super professional and took the time to make sure I really understand how the system works, very happy customer.
Ciran, London Posted on 16/05/2016 , work completed 16/05/2016
The trader replied (on 21/06/2016)
We were so happy to be able to help you out. Again, Mark spent time talking to customer about their needs to ensure we provided exactly what they required - and at a very competitive price.
Great job
Customer Service
Quality
Value
Quick, clear and clean, what more do you need. Good demo too.
Paul, London Posted on 13/05/2016 , work completed 13/05/2016
The trader replied (on 21/06/2016)
Thank you! We always factor in time to explain the system and give a demonstration to all our customers.
Great service
Customer Service
Quality
Value
In summary Lewis attended the property; polite, clearly spoken, methodical. He gave a good introduction to what he would do, gave a thorough walk of what he would be doing and how. Good ambassador for the company. Well done!!
Jason, London Posted on 13/05/2016 , work completed 13/05/2016
The trader replied (on 21/06/2016)
Thank you for your lovely comments; we really do appreciate your feedback.
Excellent job!
Customer Service
Quality
Value
Quickly fitted. Well explained. Helpful and nice trader, Lewis was great!
Louise, London Posted on 12/05/2016 , work completed 12/05/2016
The trader replied (on 21/06/2016)
Thank you Louise - so glad you are pleased with the install.
Good thorough job
Customer Service
Quality
Value
Carried out a takeover service in a thorough helpful manner. Very satisfied.
Which? Trusted Traders Consumer Posted on 12/05/2016 , work completed 12/05/2016
The trader replied (on 21/06/2016)
Third Eye regularly carries out a Takeover Service of existing systems as our Engineers are fully trained in a wide variety of alarms. Glad to be of such good service.
My Review
Customer Service
Quality
Value
Very quick, thorough, efficient
John, Hertfordshire Posted on 09/05/2016 , work completed 09/05/2016
The trader replied (on 21/06/2016)
Thank you for your kind comments.
My Review
Customer Service
Quality
Value
Quick and helpful.
Emma, London Posted on 06/05/2016 , work completed 06/05/2016
The trader replied (on 21/06/2016)
Glad to be of service - thank you.
My Review
Customer Service
Quality
Value
Turned up when said they would. Very professional. Job carried out without any fuss.
Trevor, Middlesex Posted on 06/05/2016 , work completed 06/05/2016
The trader replied (on 21/06/2016)
Glad to hear it all went well - thank you.
Efficient service
Customer Service
Quality
Value
Engineer came, was very thorough in his checks. Explained with great detail everything he was doing so I understand 100% what was needed doing. Pleasant to talk to, confident in his service provided.
Julian, London Posted on 06/05/2016 , work completed 06/05/2016
The trader replied (on 21/06/2016)
Thank you for your review - we are pleased that the training works!
Professional & efficient work
Customer Service
Quality
Value
Job done quickly & very well.
Chris, London Posted on 06/05/2016 , work completed 06/05/2016
The trader replied (on 21/06/2016)
Good news - thanks for the review.
Very happy
Customer Service
Quality
Value
Happy with the services.
Leonard, Middlesex Posted on 05/05/2016 , work completed 05/05/2016
The trader replied (on 21/06/2016)
Thank you - we like happy customers.
Brilliant service
Customer Service
Quality
Value
On time, brilliant service, reasonably good pricing.
Myra, Hertfordshire Posted on 25/04/2016 , work completed 25/04/2016
The trader replied (on 20/06/2016)
We aim to please!
My Review
Customer Service
Quality
Value
Professional & friendly
Caroline, London Posted on 20/04/2016 , work completed 20/04/2016
The trader replied (on 20/06/2016)
Glad to be of service.
Fantastic. Thank you!
Customer Service
Quality
Value
Really lovely, helpful & informative. Thank you so much!
Muzzi, Middlesex Posted on 20/04/2016 , work completed 20/04/2016
The trader replied (on 20/06/2016)
We are happy be of assistance and ensure your security.
My Review
Customer Service
Quality
Value
Very good - polite and friendly.
Which? Trusted Traders Consumer Posted on 19/04/2016 , work completed 19/04/2016
The trader replied (on 21/06/2016)
That is our aim - our Engineers are going into your home and should be polite and friendly.
My Review
Customer Service
Quality
Value
The engineer came early and is very friendly & efficient. He finished the job in a professional way and tidy up all the left behind. He took time to explain how the system works and we are very pleased with his work.
D, Middlesex Posted on 18/04/2016 , work completed 18/04/2016
The trader replied (on 20/06/2016)
We are pleased to hear that our Engineer tidied up and explained everything.
Fantastic job
Customer Service
Quality
Value
Great job from Lewis and Jack. Great demonstration on how to use the alarm. We look forward to seeing them again for maintenance of the alarms.
Jayanti, London Posted on 14/04/2016 , work completed 14/04/2016
The trader replied (on 20/06/2016)
Great to hear the boys were Great!
Brilliant, efficient and professional
Customer Service
Quality
Value
Totally trustworthy and professional. Well versed in their trade. Went through the process meticulously to ensure my understanding and confidence with the system. Tidy and prompt with regards to the installation.
Georgina, London Posted on 24/03/2016 , work completed 24/03/2016
The trader replied (on 20/06/2016)
Our Engineers are fully trained and have refresher courses as well as internal sessions to ensure customer satisfaction!
My Review
Customer Service
Quality
Value
A very satisfactory job.
Michael, Hertfordshire Posted on 18/03/2016 , work completed 18/03/2016
Brilliant job
Customer Service
Quality
Value
Brilliant job, great customer service from quote to end of job. Nice and polite people.
Joanne, London Posted on 17/03/2016 , work completed 17/03/2016
The trader replied (on 20/06/2016)
We are a friendly team in the office and always keen to assist and inform.
My Review
Customer Service
Quality
Value
Good job & very professional
J, Surrey Posted on 14/03/2016 , work completed 14/03/2016
The trader replied (on 20/06/2016)
So happy to see your kind comments.
Reliable and efficient
Customer Service
Quality
Value
Resolved pre existing issue with alarm system. Now signed up to annual contract. Service carried out on time and well. No hard sell on new or updated equipment. Happy to recommend.
Steve P Posted on 07/03/2016 , work completed 07/03/2016
Quality job
Customer Service
Quality
Value
Really efficient and friendly team did a great job.
Tim, Hertfordshire Posted on 04/03/2016 , work completed 04/03/2016
Brilliant job
Customer Service
Quality
Value
Professional and courteous service. Would recommend.
Matthew, London Posted on 29/02/2016 , work completed 29/02/2016
The trader replied (on 20/06/2016)
Lovely comment - thank you.
Fantastic Service
Customer Service
Quality
Value
Work carried out same day as call placed. Good communications. Polite and tidy work carried out. Third Eye have always completed work in a timely and efficient manner.
Andy, Hertfordshire Posted on 25/02/2016 , work completed 25/02/2016
The trader replied (on 20/06/2016)
We do aim to please - thank you.
Great job
Customer Service
Quality
Value
Very happy with the quick and clean installation and Ben's clear explanation of how to operate the alarm.
Michael, London Posted on 23/02/2016 , work completed 23/02/2016
The trader replied (on 20/06/2016)
Ben is our Senior Engineer with many years' experience - it shows!
Prompt & professional
Customer Service
Quality
Value
Quick, honest, efficient, great service.
Daniel, London Posted on 22/02/2016 , work completed 22/02/2016
Excellent job/Engineer
Customer Service
Quality
Value
very impressed with third eyes service. Professional throughout, the engineer Lewis Thorpe was punctual, polite, accommodating and talked the system through in a clear and easy to understand manner. Would definitely recommend based on my experience so far.
Christine, Hertfordshire Posted on 20/02/2016 , work completed 20/02/2016
Excellent job
Customer Service
Quality
Value
Lewis was fantastic, did an excellent job. Everything was explained by Lewis very well. Great job!
Nicola, London Posted on 20/02/2016 , work completed 20/02/2016
Breath of fresh air after Capstan aka Banham
Customer Service
Quality
Value
We moved to Third Eye after a litany of problems — some still ongoing — with Capstan, a subsiduary of Banham. Third Eye offer far superior customer service and value for money. Have no hesitation in recommending.
JaneSP Posted on 09/02/2016 , work completed 09/02/2016
The trader replied (on 20/06/2016)
What a lovely Recommendation - thank you so much!
Great Work done efficiently
Customer Service
Quality
Value
Really good job, explained perfectly. Very professional
Rudie, Essex Posted on 08/02/2016 , work completed 08/02/2016
Fantastic, professional job and great system.
Customer Service
Quality
Value
We are very pleased with the service received today from engineer Oliver and Jack. Brilliant system installed, would definitely recommend.
Manesh, London Posted on 03/02/2016 , work completed 03/02/2016
The trader replied (on 20/06/2016)
Thank you and please do recommend!
Excellent.
Customer Service
Quality
Value
Happy with system. Will see how it goes with cat. Installer really nice, helpful and careful.
Naomi, London Posted on 02/02/2016 , work completed 02/02/2016
The trader replied (on 20/06/2016)
Helpful and careful - good attributes in an Engineer - thank you!
Prompt and professional
Customer Service
Quality
Value
The trader was on time. Did his work cleanly, accommodated our requirements and explained the procedure
Mitra, London Posted on 22/01/2016 , work completed 22/01/2016
The trader replied (on 20/06/2016)
Lovely to hear such kind things about our Engineers.
Great job
Customer Service
Quality
Value
Very tidy & efficient. Professional. Well explanation on the system.
Dinhory, London Posted on 20/01/2016 , work completed 20/01/2016
The trader replied (on 20/06/2016)
Great to hear our Engineers are tidy, efficient and professional - thank you.
My Review
Customer Service
Quality
Value
Very happy with the service. Arrived on time, friendly and efficient.
Tamzin, London Posted on 18/01/2016 , work completed 18/01/2016
My Review
Customer Service
Quality
Value
Wonderful, competent & friendly
Which? Trusted Traders Consumer Posted on 14/01/2016 , work completed 14/01/2016
My Review
Customer Service
Quality
Value
Very good
Mary, Hertfordshire Posted on 11/01/2016 , work completed 11/01/2016
My Review
Customer Service
Quality
Value
I have been very happy with the service of 3rd Eye for over 30 years.
Karin, Middlesex Posted on 11/01/2016 , work completed 11/01/2016
The trader replied (on 20/06/2016)
Wow - Mark will be pleased with your review - many thanks.
Great job
Customer Service
Quality
Value
Quick, efficient & diligent service. Thanks!
Which? Trusted Traders Consumer Posted on 08/01/2016 , work completed 08/01/2016
The trader replied (on 20/06/2016)
What every Engineer should be - thank you.
My Review
Customer Service
Quality
Value
Friendly, prompt and very tidy
Rachel, London Posted on 05/01/2016 , work completed 05/01/2016
Excellent job
Customer Service
Quality
Value
Very satisfied with this service - patient & thorough
M, London Posted on 02/01/2016 , work completed 02/01/2016
Brilliant professional job
Customer Service
Quality
Value
Arrived at agreed time. Very tidy installation. Friendly and helpful.
John, Hertfordshire Posted on 24/12/2015 , work completed 24/12/2015
The trader replied (on 20/06/2016)
Thank you. We do aim to be friendly and helpful always - office and Engineers.
Great job
Customer Service
Quality
Value
Tidy install, very professional service. Thank you.
Alistair, London Posted on 22/12/2015 , work completed 22/12/2015
Prompt & professional
Customer Service
Quality
Value
Third Eye Installation Systems are a professional, considerate and efficient security company. They conducted a thorough survey of the property, made comprehensive proposals based on my lifestyle and concerns. The installation process was done smoothly and efficiently.
Ashok, Hertfordshire Posted on 18/12/2015 , work completed 18/12/2015
Excellent installation
Customer Service
Quality
Value
The whole experience of procuring our alarm installer with Third Eye has been excellent. Would highly recommend Third Eye.
Mohammed Iqbal, London Posted on 16/12/2015 , work completed 16/12/2015
Fantastic drive
Customer Service
Quality
Value
Really prompt response to my query and visit was the next day. Professional, trust worthy service that I would definitely recommend.
Sally, London Posted on 15/12/2015 , work completed 15/12/2015
Brilliant job
Customer Service
Quality
Value