Third Eye Installation Systems Ltd

I did a lot of research before deciding to transfer our security management to Third Eye Installation Systems, having received poor service from a previous provider. From the outset Third Eye Installation Systems have been fair, transparent and reliable. The engineers who have visited have all been employed by the company (as opposed to sub-contractors) and have been knowledgeable and efficient.

Speedy and responsive service, didn't try to oversell package that was very competitive. Installer polite, respectful, informative and helpful. Aftersales service similarly helpful, same day response to queries.

The alarm system for a ground floor flat consisted of room motion sensors and window/door vibration sensors. We were advised to go for a wired system as the flat was being completely renovated. We were assured that the Pyronix motion sensors were 'pet friendly' so would not be set off by a cat moving around. However this is not correct and even after installing scan limiters and reducing the sensitivity of the IR motion sensors, the cat still sets them off when it jumps onto a window ledge or a table. We now have to rely on only the vibration sensors for the alarm. The wired motion sensors have very bright led lights which flash all the time. Third Eye did come back to disable the flashing. On the whole Third Eye were quite responsive and came back a few of times to set up wifi which was not available at the time of installation, to disable flashing of sensors, and to try and make the sensors more pet friendly. Overall we have wasted quite a lot of money on wiring and installing motion sensors which cannot be used. I think the Pyronix alarm system is good but be wary of motion sensors if you have pets. My recommendation is borderline as I think we should have been warned that motion sensors probably will not be suitable.

Agreed and fitted on time and advise as they went along and explained all also help set the app up on the phone would use again great value

I have a disabled Mum hence needed complete home security. Basically to keep an eye on her to make sure she is safe. I like family business bbecause they show more care and attention and this organisation is no exception. Neighbour used this organisation too and told me about their positive experience.

Had our alarm installed by this company many years ago and they maintain it for us every year. Always polite and friendly and quick response times. Highly recommended.

A very nice experienced engineer came to install my intruder alarm system. No problems he just got straight on with the job. All done all works perfect what more do you want great job money well spent. Out of 6 houses in a row 4 of us are with Third Eye I think this speaks for itself how good a company they are. They also did our cctv a few years ago not a single problem. I am just so happy with all the work they have done at my house.

Third eye are an excellent company. I have now used them to repair some external security cameras and also to take over my alarm system from another company. They charged me per hour for the repair of cameras and are very fair in their charges per hour, and did not quibble about extra few minutes spent over the hour. They took over my alarm system with a very competitive price plan and excellent service. The engineer was polite and pleasant and the company itself took all the time I needed as a layman to explain and advise on all. I would happily recommend them to everyone

We have been with Third Eye for approximately 9 years now and have always been more than happy with the service they offer. Initially they came round to survey the property, they provided advice on what else I could do to further secure my house and there was no hard sell. Professional and easy to deal with, they are quick to respond to any queries or issues. Their engineer Alex who usually comes to service the system, is particularly professional, polite, punctual and is always happy to explain any updates. Definitely recommend.

I had a CCTV and burglar alarm installed at my daughter's house. The work was carried out professionally by polite and friendly Engineers.

Third Eye we excellent from start to finish. They were very professional and the work they carried out was to the highest quality. The Engineers were polite and when they finished the installation they explained my new system thoroughly. They tuned up on time and the customer support team were very helpful

Excellent work, excellent customer service, friendly, competent and reliable people. Fairly priced. I've used them for my house alarm for 4/5 years now and just upgraded it, without a hitch. Highly recommended.

Third Eye responded quickly to our request for a service, turned up on time and expertly serviced our existing alarm system. The technician was polite and knowledgeable on our system, changed all batteries and re-set the motion and door sensors quickly and efficiently.

Good communication before and after the installation. Very competitive pricing. Excellent installation, undertaken with great care by Alex. Will use again.

I contacted Third Eye having received a recommendation of their service. Oliver quickly attended to talk me through the options and provided me with a quote which we adjusted as I wanted a few extras. Within three days I had the uber-professional Alex round who fitted our new system. He took his time to talk us through how it works and the additional services TEIS provide. He was polite, courteous and respectful of our property and time. Having spoken to other companies and had a useless ADT alarm previously, I wouldn't hesitate to recommend TEIS.

We have used Third Eye for many years and their engineers are always polite and efficient. They have also been very helpful on the few occasions we have had to phone them with an issue and have usually been able to solve the problem over the phone. On the most recent annual maintenance visit the engineer was very clear about what he was checking and which batteries needed replacing. On the admin side the office is easy to deal with and very responsive either on email or phone.

We have been with Third Eye for over 8 years, this is the 2nd Alarm system and CCTV system we have put in as we moved house and wanted the same great service and maintenance that we enjoyed in our last house. The team is always responsive, any issues they call you back asap and come out to sort things out. The out of hours service is great, there is always an engineer on call who can usually sort out issues over the phone. Very happy with our installation and maintenance.

Very happy with the job they did, clean and tidy, Alex is a super professional, he did a lovely job in my property, no mess around, customer service also there to help all the time. I will definitely use them again in the future

I had my Third Eye alarm fitted a few years ago now and have had annual services since. I've always been extremely happy with the service I've received and I find the staff friendly and knowledgeable.

Absolutely fantastic work and showed great flexibility to work around other trades as the alarm system was being installed as part of a broader renovation. Both technicians that were sent out were efficient, friendly and arrived on time and the office was more than helpful every time I called. Would strongly recommend.

The company staff and engineers are very helpful and knowledgeable. The app is excellent and very useful. The only downside is the charges for callout if you change your router which ultimately is not under ones control.

There was a intermittent bleep from the Alarm box I tried to check the various options and ended up with faults and Engineer Reset. This was dealt with very efficiently with the Engineer on the phone . From the start of the call he asked about Smoke and Monoxide alarms I told him categorically none . Following re set the bleep continued and I decided to check for old alarms. Indeed he was correct an old alarm with failing batteries.

Third eye installed my burglar alarm some years ago and service it each year, so it was natural to turn to them when I needed further security measures. I have always found them to be friendly, professional and reliable. As it is a family company I am delighted to support local traders. The admin staff and engineers are helpful and pleasant to deal with and I shall continue to use their services if required in the future.

I had Third Eye install the alarm some 4 years ago - and they have serviced it since. The alarm works well , the service is friendly and good and if there is ever a problem they come quickly 24/7.

I subscribed to Third Eye for a few years and then ended my subscription. I have not used the alarm for the last few years. However, my alarm triggers randomly approximately every 6 months, requiring me to call Third Eye to disable it. Third Eye then insist that I need to book and engineer to 'service' my alarm box, at my own expense. This business practice appears to be way of forcing ex-clients to pay for services they no longer need or use. I called the office manager to request them to disable my alarm completely, however she insisted that an engineer visit is required and I would be charged, and then abruptly cut off the phone call. Unethical business practices and rude customer service. Not good enough Third Eye.

I was very pleased by the service provided by " The third eye" in the planning of a new alarm. I was given a couple of quotes to reflect the possibilities offered, then once I chose, the alarm was promptly fitted, very professionally by a different employee, both of them were very polite, friendly and patient. While the company is not the cheapest on the market, I liked their professionalism and that they came recommended by a friend. Therefore so far I am very pleased with "The third eye".

I have had an alarm for 24 years which started giving trouble and my existing company messed me around when I wanted a quotation for a new alarm system. I was referred to Third Eye by a friend and just two days ago they installed the new system. A very competent and pleasant Engineer came to do the installation and explain everything to me. I have found both the engineer and the sales and office staff very efficient.

From when he came to when he left he was just professional at his job. We are so happy with this installation, positioning of the camera. The job has been done so smartly, wiring is done so neatly and can see very little. I would only use third eye for future installation. Third eye seem very established in this road that’s why I chose them and can see why by my own installation. It is so nice to have a job done with no problems at all. Fantastic job. I would like to add that the girls in the office were lovely when I needed to call them to arrange everything. Thank You

Having been personally recommended to this family owned local Company I looked no further following the site visit by owner Mark Formby. Our hard wired system was in need of an upgrade and following Marks advice we made an order. Engineer installed new box; keypads; pir’s ; external bells a few days later. Now we can activate/deactivate the alarm via our mobiles as well as receive alerts on them should it be set off. No fuss no drama with Third Eye. Shall be recommending to my clients!

I had security cameras installed as I had good reason to believe my next door neighbour was systematically vandalising my property and it stopped her in her tracks. I was very happy with the engineer who fitted them, he did a great job and the customer services ladies were also very friendly and helpful. I did have to get them back to alter the settings as I was being bombarded with motion alerts from moths, cars, foxes etc but all is now as it should be. I do miss the night time alerts now as the cameras picked up some unusual phenomena that I was not expecting but was certainly very interesting. I'm so glad I recorded and saved those. It's great to be able to check on my property when I'm not around and feel completely at ease now. I would definitely recommend Third Eye.

I have used Third Eye for many jobs and they never fail to impress. Professional and reliable service with a real 'personal touch'. I recommend Third Eye to everyone and I know they have been as impressed as I am!

Engineer arrived at quoted time he was very friendly. He spent time explaining everything he was going to do. Very tidy job the sensors match the colour of the doors perfectly don't even see them. Great job. Would recommend this company.

I have used Third Eye for many, many years and have always been satisfied with their service. This job was a major upgrade to our system which required a new control panel and several more sensors. We were once again pleased with the work and will continue to use them for the ongoing maintenance of the system.

I recently was referred to Third Eye by two friends who'd used them. They responded quickly, set up a home visit which was friendly, relaxed and reassuring, I'd recently had a similar visit from ADT which was more salesy. I received my proposal the same day and the system was installed within the week. Very happy and a great price too. Highly recommend.

We’ve been with Third Eye for the past two years. During this time I’ve been very impressed by the level of customer/after care that they offer. They are always easy to contact if you have an issue or query and have engineers that you can call day or night to resolve any technical problems, offer advice etc. I’ve found them to be very friendly, courteous and helpful in their approach and they genuinely appear to care about their customers which you don’t always get with other firms. Third Eye are a reliable, professional and well established company. I have no hesitancy in recommending their services. Keep up the good work.

Third Eye Installation were very prompt in responding to my enquiry about installing a burglar alarm and Mark gave us a thorough explanation when he came round about the options available. The engineer who installed our system did the work carefully, checking with us about what he was going to do and took plenty of time to explain how to operate the system with some helpful advice . We were very pleased with the overall service, the whole process was very straight forward with no problems. Any questions we had were answered quickly and satisfactorily.

We have been using this company for 3 years now. Very happy with the service provided. The staff are always friendly and efficient and problems are quickly resolved for us. Even when we had an issue with the system during the night the engineer was easy to contact and resolved the issue for us over the phone with a follow up visit arranged by the office the next day. Happy to recommend them.

I ask for the quote and they responded really quick. The price is fair and their engineer is nice and helpful.

Third Eye installed a CCTV system for us in September 2020. From beginning to end the company was very professional and communication was excellent. At the beginning an engineer came round to do an initial survey. He was extremely thorough. We discussed the problems that we were having and he made useful suggestions. We received a quote the following day. The installation team were quick, efficient, and courteous at all times and were again careful to ensure that our needs were being met.

We've now been customers of Third Eye for 2 years and have always found them to be courteous and helpful, especially on the few occasions when we've needed assistance. The recent service was carried out punctually and efficiently and we would recommend them for your security needs.

If you are having an alarm fitted you should definitely give Mark and Clare at Third Eye a call. They are incredibly friendly and knowledgeable and really do go out of their way to set up your security system. We had some cameras and security lights added around a year ago and the survey team was punctual, polite and really sensible about saying what we needed and what was overkill. Very clear quote with sensible pricing and a discount (which was nice!) They came back on time and fitted the systems without a hitch or mess.The engineers are also great. Highly recommended. As an aside - whenever I have had any problem with forgetting a code - they have come back to me immediately and without a fuss.

Annual service performed to professional standard and all aspects of the maintenance contract fully complied with.

Perfectly happy with our annual service call. Batteries tested and replaced, system tested, all good. Very professional.

We needed an intruder alarm to appropriate to our lifestyle and property. Nothing too complicated. Thanks TEIS!

The entire team at Third Eye is Very professional, efficient and the price was also very competitive. I would certainly recommend using them.

An upgrade of our existing alarm system was carried out quickly, efficiently and professionally. In particular the engineer/installer was very understanding and responsive to our individual needs.

I have been a customer of Third Eye for approximately 15 years and I would never change to another service provider. They have been honest and reliable from the very beginning. Any time I have had an issue they have always been able to sort it out. Their service is excellent. Highly recommend them to anyone.

I am an existing customer of Third Eye, as they installed a new alarm at my house a few years ago, which I am very happy with. I recently decided to ask them to install a HikVision four camera system to increase my home security. The quote was reasonable for a high quality product. The installation was carried out in one day by two friendly engineers. I am very happy with the installation and how the work was carried out by them. I have no hesitation in recommending Third Eye Installation Systems Ltd.

I recently had the pleasure of using Third Eye Installation Systems Ltd and I could not fault their customer care and service. They were quick in coming to my property for a home visit and recommending the best possible alarm system to cater my needs and budget. Thereafter the process was very fast and smooth and they were happy to answer any questions in a quick and timely manner. The engineer which visited the property did very a thorough job on the day to ensure everything was set up correctly and I was happy. I would be more than happy to recommend Third Eye Insallation Systems going forward.

We got several quotes and did our research but nobody, and I mean nobody, would explain any logistics involved for a block of flats. It was sell sell sell -book book book buy buy buy now with no explanation. Rob was extremely patient with explaining the system over the phone and answered umpteen questions, and that was before the site survey. He was patient again during the site survey and answered all our concerns (there's been a spate of crime in the area and we had specific questions). The contractor who fitted the camera, box and monitor was lovely and again, very patient with a difficult neighbour giving him a hard time. And security camera is great! Such peace of mind. It's a brilliant system and they are very keen to answer questions and help.

Great service and after sales service. They were flexible on their approach which suited our needs.

This is a very professional company, trustworthy and delivery excellent workmanship. I had 8 cameras and a new NVR installed, and all of them working perfectly well. They installed Hikvision equipment, which is more expensive but the highest quality you can get. Others may quote less, but their products are far less expensive and not poorer quality. I’d strongly recommend Third Eye.

Always courteous an helpful. Do the job and explain everything you need to know. Will continue using their services.

We were recommended Third Eye Installations by a friend and they were excellent from start to finish. Very friendly initial consultation which clearly explained the options available and how they worked. No high pressure sell. Very promptly after the consultation, the quote arrived which was detailed but easy to understand. And when we confirmed that we wanted to proceed, we were booked in quickly. The installation team were friendly, professional and again very helpful in explaining how the alarm works. The quoted price was the price paid - no hidden extras. Highly recommended

The installation engineer turned up on time, did a very neat job and was extremely polite and helpful. The sales and office staff were all very pleasant to deal with too. I would highly recommend this company.

Third Eye recently installed a wireless alarm system at our home. They were extremely professional, efficient and provided outstanding customer service. Everyone we dealt with in the company was polite, friendly and responsive to our requirements. They offer top quality security products but are also very good value. Third Eye deserve all the credit they get and I highly recommend their services. This is a company you can trust and the consistent excellent reviews demonstrate this. Well done Third Eye.

Installer was excellent. Punctual, polite, talked me through every step and was very helpful. Genuinely took pride in what he did for the customer and the company. A pleasure to work with and I will have no hesitation in recommending this company

The job was delayed years by a planning dispute with the council. Despite this delay which was no fault of Third Eye, the company still maintained contact throughout and finished the work as agreed.

Third Eye fitted a new wired alarm control panel and keypad to my existing system. They were at all times efficient in communicating, kept me informed when the engineer got stuck in traffic, set out their costs and my options in a straightforward way. The engineer was friendly, helpful and highly professional. I did have one teething problem with a wiring mix-up, but the emergency response at the office was great, fixing the immediate issue and then arranging a very rapid second visit to sort it out. As I will be on a maintenance contract, this is just the start of a relationship, but having left my last security contractor after 20 years, I feel for now that I have made a good decision to go with Third Eye. Note that they don't do credit card payments and terms for settlement are short.

Third Eye came recommended to me and I would not hesitate in recommending them to others. Highly competent they combine a personal service with the utmost professionalism.

I had contracted an International company to install cctv - however I found Third Eye who were able to install the system for me instead - they are superb - reliable and provide all round customer care. I would highly recommend the company. Many thanks Third Eye - brilliant job

I have used this firm for a number of years for our alarm system and they have always been reliable and efficient. I wouldn't hesitate to recommend them.

As burglaries are getting more common in our area we decided to get an alarm fitted. We chose Third eye as they were a local family run business and was very impressed with their alarm system and phone app. The system is so easy to use anyone can use it. The engineer who came round to fit the alarm was very polite and explained everything to me as he was going along, any mess was cleaned up straight away. I would highly recommend Third eye to anyone thinking on getting an alarm fitted.

Fitted Burglar Alarm systems. Very prompt, efficient and knowledgeable. Work was of high standard - left all clean and explained operation of the equipment very clearly.

When we had a problem with a faulty sensor they responded quickly and helpfully to sort out the problem. Their effort was much appreciated.

I have been a domestic customer for 6 years and have experienced good service by competent and professional engineers