Thomas Smith Heating and Cooling

Tom Smith is caring for all my plumbing and heating needs for years now. Fantastic proffessional, with the most excellent customer service skills. Always caring, always reasonably priced, knowledgable, experienced, patient and providing advice and aftercare. Tom's reliability is out of this world.

Tom helped us from start to finish to replace a 1970s warm air central heating system with a totally new air source heat pump, underfloor heating, radiators and associated pipework and water cylinder. Tom has the knowledge and expertise we needed for this project. We felt a little unsure beforehand whether to go for a gas boiler or heat pump, but sitting here in a house built 1968, in the middle of winter, I can say that we made the right choice in choosing Tom and going for a heat pump. Tom is professional, flexible, has all the right knowledge, is communicative and punctual. I would recommend him and will use him again.

Tom Smith has always been so reliable and so pleased I found him and living so close was an extra bonus. He has always taken care of our boiler service over the past 4 years, and also have had to have a part replaced which he managed to complete within 24 hours. A very pleasant young man and have recommended him to many folk in our town.

Installation of Viessmann 150A heat pump and 200L Joule Platinum hot water cylinder. Our experience with Tom Smith, and his team, was nothing short of exceptional. Having checked out the property, Tom took the time to fully understand our personal requirements and to clearly explain the features and benefits of the two ASHP systems which he felt would be most appropriate for our living style. Tom set out time lines for everything from initial quotes, contracts and payment schedules and, more importantly, he adhered to all of these even though the installation was somewhat challenging due to the limited space in which to work. The attention to detail was meticulous and we were at ease throughout due to Tom's calm and methodical approach. Probably the most important aspect was the clear communication, both orally and in writing, throughout the entire process. Furthermore, we have experienced excellent post installation service to fully commission the system. As such. we would have no hesitation in recommending Tom and his team. He is a true professional who sets high standards and is a strong project manager.

New boiler fitted without any problems

Tom installed a new Heat Pump at my property, replacing an old boiler which had failed. He was unfailingly helpful throughout the installation, answering any and all questions we had, kept us up to speed with when access was required and what work needed to be done. He and his team were neat, tidy and punctual. They ensured everything was kept that way for the duration of the works. He scheduled a follow up visit with us to iron out any idiosyncracies with the system and has kept in regular contact to ensure it's all working as it should be. I highly recommend Tom.