Timber Windows (Southern) Ltd

We decided to use Timber Windows (Southern) Ltd as two of our neighbours had front doors fitted by them and spoke highly of the quality and service. From start to finish we found the customer service very good. The quality of the doors and windows is first rate and the warranties are excellent, which is also important to us. We had a large bay window fitted, plus French Doors and a kitchen door - we are thrilled with all of them. We had some issues with the catches on the bay windows which had not been identified at the quality control stage, but after reporting the problem, the matter was rectified quickly and you would not know anything had been adjusted. All the staff were friendly and professional and we were happy to pay a little more for the quality and service. We will be replacing more of our windows and doors with Timber Windows (Southern) Ltd in the future. One further thing we have decided since speaking at length to the fitters is to not use a regular window cleaner with a pole and brush method, this is liable to scratch and damage the windows and we are also concerned about the over wetting of the windows. I am cleaning them myself - they are very easy to clean - and feel this will also help preserve the quality and condition.

This is the second time we’ve used Timber Windows. Product terrific, staff are friendly, polite, professional, helpful, efficient and highly reliable. They stand by their work 100%. We are delighted with our new windows and doors.

Timber Windows (Southern) Ltd completed the replacement of our doors and windows, and we could not be happier with the quality of the work, the product supplied and the team who completed the work and the communication and customer service throughout the process. After getting a number of quotes for the work, Timber Windows were certainly not the lowest cost, but also not the most expensive. But we are so happy we paid a little bit more as the level of service and quality of workmanship was excellent. Clear and timely communicaiton throughout the process, no surprises and the work was completed on time. I would highly recommend them and would without doubt use them again.

The work was carried out on time and in a tidy and professional manner The support service was excellent

Jack Dominic and Charlie were great to have working in the house and cleaned up after themselves every day. The windows look great and customer service from first quote until final payment was excellent. Can highly recommend.

Timber Windows (Horndean) have impressed from start to finish. Small but well-stocked showroom with staff who clearly know their job. Friendly, informative and welcoming….not pushy or overbearing in their sales technique in any way. The home visit to measure up was friendly and efficient and the quote and information came back quickly as we were in a hurry. Paperwork was discussed and the whole process from the second visit to confirm measurements to ordering windows to payment schedule to installation etc was explained and any questions were answered. The windows turned up bang on time, fitted in a day by a friendly, courteous and best of all TIDY team of fitters. All paperwork including insurance etc received on time. You’d be daft not to use this company. Highly recommend.

Excellent service from start to finish. The installations team were extremely thorough, clean and left the place looking immaculate. They turned up when they said they would and worked extremely hard . We are thrilled with the results and would use again.

We ordered the new door assembly in July. We were notified that it was ready in September and the fitting date was agreed. The fitters arrived on time and fitted the door by lunch time. We are very pleased with our new door.

Excellent service from the beginning to the end. Installed a couple of days ago, polite efficient installation....Great results.

We have used Timber Windows in the past to replace a number of windows. This time we were replacing a back door. As previously all the staff from sales, fitters and office staff are polite, professional and friendly. The back door was the same top notch quality as our replacement windows were previously. The service is excellent, would recommend and will continue to use them on our future projects