Timber Windows (Southern) Ltd

The new front door from Timber Windows (southern) is really beautiful and of excellent quality. The guys fitted it in half a day and were so polite and professional.

We recently had all of our windows, front door, and patio door replaced. From our first enquiry through completion, Timber Windows Southern were exceptional. Kevin in sales was very helpful and patient whilst we were deciding what we wanted (we ended up with 12 variants of the first quote as we dithered!). He carefully explained the various options and pros and cons of each. Jack, Sean, and Dom were exemplary craftsmen. Not only did they install carefully and well, but they left everything neat and tidy afterwards. There was one additional piece of work required, which they did rapidly and for a very good price. The back office (Sue and Sandie) communicated smoothly and effectively. There was an unavoidable delay of one day in the five-day install, which they told us about as soon as they were aware and worked around our commitments. Whilst not cheap, I would say that they were excellent value (in fact, the final price came in slightly under the estimate). Highly recommended.

My original wooden front door needed an upgrade to improve heat loss and the addition of glass panels to bring more light into a dark hallway. I looked at various products offered by other companies and inquired about my neighbours’ front doors who were also replacements of their original ones. One neighbour had replaced theirs with a Timber Windows front door with glass panels and they kindly invited me in to look at it. I could see the quality and finish of their door which prompted me to visit the Winchester showroom where I was able to see the doors on display and the different options for colour, glass and furniture. After arranging a home visit to discuss options in more detail I made my choice and placed an order. Later I changed the colour I chose for a darker one. After a few months my door was ready and the office kindly managed to accommodate my limited availability for fitting. My new front door was fitted last week and I’m very pleased with it. The two fitters were quiet, efficient and polite and left everything neat and today. I’m glad I made the right choice to invest a bit more in my new front door to have the appearance and finish I was looking for. The additional light from the glass panels is so welcome too! I would be very happy to recommend Timber Windows to anyone looking for a high quality traditional front door. The whole process was smooth and easy from start to finish.

We had 4 bedroom windows and a bathroom window replaced, they all look great, very fine quality materials and excellent team installing, everything left clean and tidy, good communication every step of the way.

We had our old French Doors replaced by Timber Windows (Southern) Ltd a few years ago, and were delighted with the product, and the high quality installation. It was always our intention to have the windows done to match, which we decided to do this year. From initial quotation, to completion last week - the whole process was fantastic. Communication is clear and professional. We had 4 guys on site, taking out the old windows and installing the new ones. They did an incredibly neat job, with many of the reveals around the windows barely noticeable that new windows had been installed. Everything was left so clean and tidy. I would also add that when we had the original doors fitted, after a year of cold and wet British weather, one of the doors was a bit sticky, and Timber Windows came out immediately when I called to query this. We are absolutely delighted with the windows, and I have complete confidence in this company and would recommend them 100%.

We decided to use Timber Windows (Southern) Ltd as two of our neighbours had front doors fitted by them and spoke highly of the quality and service. From start to finish we found the customer service very good. The quality of the doors and windows is first rate and the warranties are excellent, which is also important to us. We had a large bay window fitted, plus French Doors and a kitchen door - we are thrilled with all of them. We had some issues with the catches on the bay windows which had not been identified at the quality control stage, but after reporting the problem, the matter was rectified quickly and you would not know anything had been adjusted. All the staff were friendly and professional and we were happy to pay a little more for the quality and service. We will be replacing more of our windows and doors with Timber Windows (Southern) Ltd in the future. One further thing we have decided since speaking at length to the fitters is to not use a regular window cleaner with a pole and brush method, this is liable to scratch and damage the windows and we are also concerned about the over wetting of the windows. I am cleaning them myself - they are very easy to clean - and feel this will also help preserve the quality and condition.

This is the second time we’ve used Timber Windows. Product terrific, staff are friendly, polite, professional, helpful, efficient and highly reliable. They stand by their work 100%. We are delighted with our new windows and doors.

Timber Windows (Southern) Ltd completed the replacement of our doors and windows, and we could not be happier with the quality of the work, the product supplied and the team who completed the work and the communication and customer service throughout the process. After getting a number of quotes for the work, Timber Windows were certainly not the lowest cost, but also not the most expensive. But we are so happy we paid a little bit more as the level of service and quality of workmanship was excellent. Clear and timely communicaiton throughout the process, no surprises and the work was completed on time. I would highly recommend them and would without doubt use them again.

The work was carried out on time and in a tidy and professional manner The support service was excellent

Jack Dominic and Charlie were great to have working in the house and cleaned up after themselves every day. The windows look great and customer service from first quote until final payment was excellent. Can highly recommend.

Timber Windows (Horndean) have impressed from start to finish. Small but well-stocked showroom with staff who clearly know their job. Friendly, informative and welcoming….not pushy or overbearing in their sales technique in any way. The home visit to measure up was friendly and efficient and the quote and information came back quickly as we were in a hurry. Paperwork was discussed and the whole process from the second visit to confirm measurements to ordering windows to payment schedule to installation etc was explained and any questions were answered. The windows turned up bang on time, fitted in a day by a friendly, courteous and best of all TIDY team of fitters. All paperwork including insurance etc received on time. You’d be daft not to use this company. Highly recommend.

Excellent service from start to finish. The installations team were extremely thorough, clean and left the place looking immaculate. They turned up when they said they would and worked extremely hard . We are thrilled with the results and would use again.

We ordered the new door assembly in July. We were notified that it was ready in September and the fitting date was agreed. The fitters arrived on time and fitted the door by lunch time. We are very pleased with our new door.

Excellent service from the beginning to the end. Installed a couple of days ago, polite efficient installation....Great results.

We have used Timber Windows in the past to replace a number of windows. This time we were replacing a back door. As previously all the staff from sales, fitters and office staff are polite, professional and friendly. The back door was the same top notch quality as our replacement windows were previously. The service is excellent, would recommend and will continue to use them on our future projects

Timber Windows (Southern) were recommended by a friend whose front door we had admired. We are delighted they were. We looked at different door options at their Horndean showroom and received detailed and patient advice about type of door, design, hardware and guarantees. The door and frame was delivered ahead of time and installed with meticulous care. The paintwork is immaculate. Both the surveyor who measured up and the door fitters were pleasant and efficient. After the door was fitted, we received a call next day to check that we were satisfied. We were advised that occasionally the doors need slight realignment after they have bedded in but that there would be no problem about doing this. This had indeed occurred with our friend's door and it was quickly and efficiently dealt with: one of the factors which gave us confidence in the company. Their doors are expensive but you definitely get what you pay for.

Timber Windows supply top quality products, with an efficient friendly service and professionals fitters who ensure the best fit and cosmetic detail. The pricing of their products reflects the high quality of their work.

This was the third project we had done to replace windows in our house. This one was a large bay window in our sitting room and a small bathroom window. Having used Timer Windows twice before we knew what we were getting. We had previously considered UPVC and Aluminium, but both have drawbacks. we also wanted windows that suited the style of the 1920's house. Timber windows engineered wood was best for style and it seemed offered guarentees that mitigated some of the concerns about wood. having had the first set of windows in for 8-9 years we felt they lived up to the billing. We had the front two baywindows of the house replaced a few years later, and when we decided on the 3rd Bay it was an easy choice. I have to say Timber windows is not cheap. It's a sharp intake of breath time when you get the quote. But they are good. The installers on each occasion have been good. Very good at managing expectations before hand. They arrived on the start date as promised. Worked around us. Paid attention to the detailing after the windows fitted into the space. The windows operate well. all true and no sense that anything has been left squiffy. The office team managed the booking, invoicing and managing expectations well. When we had a minor problem with one of the windows installed 5 ish years ago, it was well managed and sorted out. I'd have no hesitation recommending Timber windows for a quality window installation.

We looked at 5 window and door companies for our house renovation and extension as we required over 20 sash windows and front door. Timber Windows we’re not the cheapest or most expensive, but to us they offered the best value from the look, feel and technical specification of their windows and doors to the installation service. The whole team from sales, admin and installation have all been marvellous from day one. The windows and door look wonderful. All the trades working on the house and our neighbours have commented on how good it all looks. The professionalism and attention to detail of the fitting team clearly sets them above others we’ve used in the past and to top it all they’re all really nice people that you can trust in your home. It took us a while to get there, but we’re so pleased that we settled on Timber Windows for our house renovation and extension.

We have been replacing our windows over the last three years, this time they replaced 4 windows and 3 doors. The doors and windows look great and we already notice how quiet the house is. The four fitters that worked on the job over three days were hard working and conscientious, ensuring that the windows were left neat and tidy. The staff, from initial sales visit, through survey, office staff and fitters were always polite and helpful, willing to talk through all our questions. Would definitely recommend.

We had a new front door put in. Great service, very professional and helpful. Good workmanship as well.

Installation of my UPVC windows conducted very professionally and extremely high standard with minimal disruption. Team were very respect and a pleasure to interact with. Health and safety and all personal individual equipment were present and used on the property. Consideration was conduct at every opportunity for the property and the cleanliness and after service impeccable. Would Highly Recommend Timber Windows throughout for service and communications.

I am delighted with my seven new windows. They are of excellent quality and have made such a difference to the appearance of my house. Sales Advisor Ian and the team were professional at all times. Sean and Reece did a wonderful job fitting the windows. Their work was skilled and meticulous. The house was left tidy every evening. Everyone I spoke to within the company was friendly and helpful. I would definitely recommend Timber Windows.

This is the fourth project completed by Timber Windows, the previous ones being one large dining room window; two stable doors and a further large dining room window and one small dormer window. This one covered 5 rooms and the installation of replacement of 7 sash windows. The critical factor was keeping the appearance of the house the same whilst providing better-sealed windows and double glazing. All rooms had been decorated in the past few years and we hoped for minimal damage. We also have shutters to 4 of the windows which had to remain functional. The team took 4 1/2 days with two people plus one extra on one day. The disruption to us was minimal. The internal damage to decorated surfaces was nil! It was exceptional as to how they did that. External damage was a little repair to the outside rendering and the concrete sills need re-painting in three cases. Again minimal. Excellent workmanship. Brilliant problem solving when an issue arose over the shutters. First class workmanship. High quality finishes and a team who were a joy to work with. Well done Timber Windows. Yet again you lived up to your reputation.

We recently had three windows and a pair of French doors replaced. Every interaction we had with the team was professional and friendly. They have vast experience with listed buildings which gave us confidence that they understood our particular requirements. Our expectations were managed from the outset in relation to lead times and the final result was well worth waiting for. The installation went smoothly; the fitters had a really good eye for detail, were consultative and went the extra mile. Everything was left neat and tidy and as for the windows and doors themselves, we couldn’t be happier. Excellent service from start to finish, highly recommend.