Timber Windows (Southern) Ltd

From the initial visit to the showroom to the completion of the work - this has been a very pleasant and professional experience. The ordering of the door , the follow up contact and the fitting all went very smoothly. The fitters on the day were very pleasant,couteous and professional -well done.

We needed new wooden French doors to match our conservatory. The colour was important but we were provided with a swatch which seemed perfect. However, the doors didn’t match the swatch but apparently, nothing could be done. We then had a leak following installation and when Chris came out he drilled extra drainage holes. He agreed about the colour but we didn’t have any further communication. We would not recommend this company if colour is important to you.

We are delighted with our new doors and windows. There was no hard sell, just helpful and quick to respond to our enquiries. They came back to us several times to check our requirmenst and provided a detailed pricing breakdown so we could fully understand the options. They even cam back and reduced the price when they realised they had quoted for somethign we didn't need. The team arrived on time, were very polite and professional. The work was carried out to a very high standard and completed on time. The rooms were left clean and tidy.

We carefully evaluated a number of potential suppliers to replace all our windows. Feedback from local customers was very positive and several visits to their showroom confirmed our choice. Installation was carried out by Alan and Jack, who worked tirelessly throughout. They were very careful and precise in their work and a pleasure to have working on our house. At the end of every day they left the house immaculately clean and the detail of their work and the finish was immaculate. Of course they were not the cheapest but solid value for money. The company proved excellent in every respect - the showroom, visit by the surveyor, back office and of course installation. We would not hesitate to use them again and are delighted with the finished product.

Replacement of sash windows to a bay window in a late Victorian house. Replicated the style of the windows and mouldings. Quality of the materials was excellent. Excellent service from courteous and efficient staff from initial survey to final installation.

Having had a back door replaced 20 months ago we had no hesitation in asking Timber Windows back to replace our bay windows and French doors. Both the widows and doors were not standard so required a bespoke solution. They came out to confirm my measurements and requirements and when the units arrived they fitted with only minor adjustments. The fitting team were superb and their attention to detail resulted in a absolutely first class finish. We would have no hesitation in awarding them 5 stars and recommend them to others.

This company truly is something special. If only every window company was as honest,reliable,precise and caring . If anyone is looking for Timber Windows showroom , honestly this is the best in the south. We had two teams allocated for three days. On the fourth day one team was left to carry on and on the fifth day just one person put the finishing touches and to hand over the perfectly fitted windows and doors. The precision and attention to detail is incredible. Some people don’t think is great value for money. I totally disagree. You get exactly what you pay for and maybe more. At the start of the job we received a visit from the owner of the company - how special is that!! One of our newly supplied window ledges was slightly imperfect and as I was not 100% happy decision was made immediately to order a new one. If you want new stress free fitting of new windows don’t hesitate, this is the company for you. We are now in the process of ordering windows for the rest of our home. Thank you guys!

We engaged Timber Windows Horndean based on our previous experience - once again they We’re superb from start to finish, Windows look amazing. Exceptional quality and Exceptional service.

We had our front door replaced with a stable door. The dimensions of the door were far from standard, so measurements taken and a bespoke door constructed. Fitters Jack and Alan arrived on time, they did an excellent job fitting the door, maintaining social distancing rules at all times, they left the site clean and tidy. We are very pleased with the door although on the expensive side. The only negative was having to pay a non refundable £250 for the surveyor to measure and tell us how much the door would cost which seems very unfair!

We replaced an old timber front door and side windows in a 1910 house. Great service throughout from the helpful salesman and admin team to the great carpenters who did the installation. As with all old houses, there were unanticipated problems but these were all resolved, the workmen clearly thought before they did anything and paid attention to detail. They were polite, clean, and careful. top marks. Expensive but worth it.