Timber Windows (Southern) Ltd

We decided to use Timber Windows (Southern) Ltd as two of our neighbours had front doors fitted by them and spoke highly of the quality and service. From start to finish we found the customer service very good. The quality of the doors and windows is first rate and the warranties are excellent, which is also important to us. We had a large bay window fitted, plus French Doors and a kitchen door - we are thrilled with all of them. We had some issues with the catches on the bay windows which had not been identified at the quality control stage, but after reporting the problem, the matter was rectified quickly and you would not know anything had been adjusted. All the staff were friendly and professional and we were happy to pay a little more for the quality and service. We will be replacing more of our windows and doors with Timber Windows (Southern) Ltd in the future. One further thing we have decided since speaking at length to the fitters is to not use a regular window cleaner with a pole and brush method, this is liable to scratch and damage the windows and we are also concerned about the over wetting of the windows. I am cleaning them myself - they are very easy to clean - and feel this will also help preserve the quality and condition.

This is the second time we’ve used Timber Windows. Product terrific, staff are friendly, polite, professional, helpful, efficient and highly reliable. They stand by their work 100%. We are delighted with our new windows and doors.

Timber Windows (Southern) Ltd completed the replacement of our doors and windows, and we could not be happier with the quality of the work, the product supplied and the team who completed the work and the communication and customer service throughout the process. After getting a number of quotes for the work, Timber Windows were certainly not the lowest cost, but also not the most expensive. But we are so happy we paid a little bit more as the level of service and quality of workmanship was excellent. Clear and timely communicaiton throughout the process, no surprises and the work was completed on time. I would highly recommend them and would without doubt use them again.

The work was carried out on time and in a tidy and professional manner The support service was excellent

Jack Dominic and Charlie were great to have working in the house and cleaned up after themselves every day. The windows look great and customer service from first quote until final payment was excellent. Can highly recommend.

Timber Windows (Horndean) have impressed from start to finish. Small but well-stocked showroom with staff who clearly know their job. Friendly, informative and welcoming….not pushy or overbearing in their sales technique in any way. The home visit to measure up was friendly and efficient and the quote and information came back quickly as we were in a hurry. Paperwork was discussed and the whole process from the second visit to confirm measurements to ordering windows to payment schedule to installation etc was explained and any questions were answered. The windows turned up bang on time, fitted in a day by a friendly, courteous and best of all TIDY team of fitters. All paperwork including insurance etc received on time. You’d be daft not to use this company. Highly recommend.

Excellent service from start to finish. The installations team were extremely thorough, clean and left the place looking immaculate. They turned up when they said they would and worked extremely hard . We are thrilled with the results and would use again.

We ordered the new door assembly in July. We were notified that it was ready in September and the fitting date was agreed. The fitters arrived on time and fitted the door by lunch time. We are very pleased with our new door.

Excellent service from the beginning to the end. Installed a couple of days ago, polite efficient installation....Great results.

We have used Timber Windows in the past to replace a number of windows. This time we were replacing a back door. As previously all the staff from sales, fitters and office staff are polite, professional and friendly. The back door was the same top notch quality as our replacement windows were previously. The service is excellent, would recommend and will continue to use them on our future projects

Timber Windows (Southern) were recommended by a friend whose front door we had admired. We are delighted they were. We looked at different door options at their Horndean showroom and received detailed and patient advice about type of door, design, hardware and guarantees. The door and frame was delivered ahead of time and installed with meticulous care. The paintwork is immaculate. Both the surveyor who measured up and the door fitters were pleasant and efficient. After the door was fitted, we received a call next day to check that we were satisfied. We were advised that occasionally the doors need slight realignment after they have bedded in but that there would be no problem about doing this. This had indeed occurred with our friend's door and it was quickly and efficiently dealt with: one of the factors which gave us confidence in the company. Their doors are expensive but you definitely get what you pay for.

Timber Windows supply top quality products, with an efficient friendly service and professionals fitters who ensure the best fit and cosmetic detail. The pricing of their products reflects the high quality of their work.

This was the third project we had done to replace windows in our house. This one was a large bay window in our sitting room and a small bathroom window. Having used Timer Windows twice before we knew what we were getting. We had previously considered UPVC and Aluminium, but both have drawbacks. we also wanted windows that suited the style of the 1920's house. Timber windows engineered wood was best for style and it seemed offered guarentees that mitigated some of the concerns about wood. having had the first set of windows in for 8-9 years we felt they lived up to the billing. We had the front two baywindows of the house replaced a few years later, and when we decided on the 3rd Bay it was an easy choice. I have to say Timber windows is not cheap. It's a sharp intake of breath time when you get the quote. But they are good. The installers on each occasion have been good. Very good at managing expectations before hand. They arrived on the start date as promised. Worked around us. Paid attention to the detailing after the windows fitted into the space. The windows operate well. all true and no sense that anything has been left squiffy. The office team managed the booking, invoicing and managing expectations well. When we had a minor problem with one of the windows installed 5 ish years ago, it was well managed and sorted out. I'd have no hesitation recommending Timber windows for a quality window installation.

We looked at 5 window and door companies for our house renovation and extension as we required over 20 sash windows and front door. Timber Windows we’re not the cheapest or most expensive, but to us they offered the best value from the look, feel and technical specification of their windows and doors to the installation service. The whole team from sales, admin and installation have all been marvellous from day one. The windows and door look wonderful. All the trades working on the house and our neighbours have commented on how good it all looks. The professionalism and attention to detail of the fitting team clearly sets them above others we’ve used in the past and to top it all they’re all really nice people that you can trust in your home. It took us a while to get there, but we’re so pleased that we settled on Timber Windows for our house renovation and extension.

We have been replacing our windows over the last three years, this time they replaced 4 windows and 3 doors. The doors and windows look great and we already notice how quiet the house is. The four fitters that worked on the job over three days were hard working and conscientious, ensuring that the windows were left neat and tidy. The staff, from initial sales visit, through survey, office staff and fitters were always polite and helpful, willing to talk through all our questions. Would definitely recommend.

We had a new front door put in. Great service, very professional and helpful. Good workmanship as well.

Installation of my UPVC windows conducted very professionally and extremely high standard with minimal disruption. Team were very respect and a pleasure to interact with. Health and safety and all personal individual equipment were present and used on the property. Consideration was conduct at every opportunity for the property and the cleanliness and after service impeccable. Would Highly Recommend Timber Windows throughout for service and communications.

I am delighted with my seven new windows. They are of excellent quality and have made such a difference to the appearance of my house. Sales Advisor Ian and the team were professional at all times. Sean and Reece did a wonderful job fitting the windows. Their work was skilled and meticulous. The house was left tidy every evening. Everyone I spoke to within the company was friendly and helpful. I would definitely recommend Timber Windows.

This is the fourth project completed by Timber Windows, the previous ones being one large dining room window; two stable doors and a further large dining room window and one small dormer window. This one covered 5 rooms and the installation of replacement of 7 sash windows. The critical factor was keeping the appearance of the house the same whilst providing better-sealed windows and double glazing. All rooms had been decorated in the past few years and we hoped for minimal damage. We also have shutters to 4 of the windows which had to remain functional. The team took 4 1/2 days with two people plus one extra on one day. The disruption to us was minimal. The internal damage to decorated surfaces was nil! It was exceptional as to how they did that. External damage was a little repair to the outside rendering and the concrete sills need re-painting in three cases. Again minimal. Excellent workmanship. Brilliant problem solving when an issue arose over the shutters. First class workmanship. High quality finishes and a team who were a joy to work with. Well done Timber Windows. Yet again you lived up to your reputation.

We recently had three windows and a pair of French doors replaced. Every interaction we had with the team was professional and friendly. They have vast experience with listed buildings which gave us confidence that they understood our particular requirements. Our expectations were managed from the outset in relation to lead times and the final result was well worth waiting for. The installation went smoothly; the fitters had a really good eye for detail, were consultative and went the extra mile. Everything was left neat and tidy and as for the windows and doors themselves, we couldn’t be happier. Excellent service from start to finish, highly recommend.

We went to Timber Windows for a new entrance door, having finally given up on the thin, draughty (and, by now, frankly tatty!) one we inherited on buying our house six years ago. The showroom experience at Horndean was helpful and entirely without pressure, with all options available on site to view. Having placed our order we were faced with a long wait, but our door emerged from the manufacturing process as scheduled and the the paperwork trail was impeccable. Excellent attention to detail - we were contacted a week in advance of installation to ensure we hadn't forgotten to arrange for the rerouting of our intruder alarm. On the day the crew arrived on time, protected the site, installed the new door and fine-tuned the locking system until they were completely happy with its smooth operation and cleaned up after themselves - can't fault them in any way. The company isn't a cheap option, but they provide a quality product which will clearly be long-lived. Our draughty hallway is transformed. No hesitation whatsoever in recommending Timber Windows, even for doors!

We are delighted with our new window. Jack and his team were very professional. careful in all that they had to do, cleaned up afterwards and left everything ship shape. They were helpful, pleasant and polite, we could not fault their workmanship. Wed would highly recommend this company, from the estimate to the measuring, the installation and the administration and the follow up. Everything a company should be.

We had been looking for suitable replacement timber windows for some years. Two things held us back, the first finding a quality product that really replicated our original windows and the second our concern of the upheaval of having the works carried out as all our windows, and a door, needed replacement. The product was exactly what we were looking for in terms of looks, style and quality and the advice received when making the order valued. Critically, the installation was then carried out by a friendly team with obvious care and pride in their work - both in removal of the old windows and installation of the new ones. We are delighted with the result.

We have used this firm for new doors and windows over the past 10 years +. They are always reliable, and make a point of being in touch should there be any delay. They are a family firm and take pride in their work. I can heartily recommend them.

We replaced the majority of our windows as well as putting in new Patio doors and a long window. The workmanship is very good, the windows themselves are lovely and the people are very helpful. Overall we would thoroughly recommend Timber Windows. Hampshire 2021

We are completely delighted with our new windows and the service from the whole team at Timber Windows, Horndean. From start to completion all my interactions have been positive. After two years of covid and relative isolation it was actually rather wonderful to have the team around for a week. They were thoughtful, tidy and left the house in a good state each evening. The windows themselves are fabulous quality and have made such a difference to the appearance of our house. I would not hesitate to recommend Timber Windows to anyone and wish them every success for the future - thanks again to all the fabulous team for a great job.

The windows are exactly as we wanted and the fitting team ensured all aspects were correct. From the initial contact, through the provision of an estimate, the order arriving on time and booking the fitting date everything worked well. I would highly recommend Horndean Windows.

I genuinely never normally leave reviews however based on how fantastic Timber Windows have been I felt it appropriate to leave feedback. From start to finish they have been amazing - easy to get hold of and a great product. The quality of workmanship of the window fitting was second to none - they cleaned everything away each day and made sure the windows were finished to the best possible standard - they thought of everything before I even had a chance to mention it. They went over and above on several occasions and I would genuinely recommend them to anyone looking for great quality windows (with fabulous guarantees) and flawless workmanship! Good job!!

4+ years ago we had a large window fitted by Timber Windows. They did the job so well we asked them to fit two new stable doors and another identical window to that fitted earlier. They didn't quite make the target fitting date due to late arrival of the products, but in these uncertain times, that was forgiven. However, when they did fit them all, this week, the quality of the products and the workmanship was brilliant. I have rarely seen such dedicated technicians work so diligently and with such precision. If we hadn't had the opportunity to watch them we would still have accepted the finished products as excellent but having watched how they worked and cared about every single detail to ensure that everything was perfect was a bonus. As a result, I have asked them to quote for 8 more windows. An exceptional company with very high-quality products. They may be expensive but they are worth every penny.

I really cannot fault this company - from start to finish the windows and the service are amazing. High quality windows supplied and fitted extremely efficiently. The fitters are a pleasure to have in the house. The prices are good too so thank you!

Timber Windows recently fitted to new sash windows and a wooden front door. From ordering to fitting they were very helpful. Timely arrival, no hassle, fitted door and window within timescales. Very tidy and cleared up all mess. Very happy with the work and product.

I was delighted with Timber Windows. From start to finish the customer service was exemplary and the product is extremely high quality. The installation teams were highly skilled and just so pleasant to have around! I would highly recommend this company.

We chose this company to replace 5 of our windows following several visits to their showroom. There was no hard sell, nothing was too much trouble for the sales team, we were allowed to take our time and we couldn't be happier with the result. Cannot recommend highly enough.

My son had wooden double glazed windows fitted in his house in Winchester and strongly recommended this company as a result. We needed to replace both front and back doors of our old house and, following two pre-order visits to the showroom in Winchester, the door styles, colours and furniture were chosen, payment plan explained and timescale agreed. To fully appreciate the product quality I would strongly recommend an initial visit before ordering. All promises given have been fully met, and the service has been both friendly and very efficient. Two days were booked for fitting. The installation team of Tim, Lee and Josh arrived dead on time, explained exactly what they planned to do and set to with a will. Both doors and frames were quickly removed and the new doors fitted into the gaps with great precision. Once fully installed, secured and finished off they looked superb. They even re-fitted our special door knocker, and carefully handled the existing door bell and alarm wiring to allow subsequent reconnection. The job was completed by mid afternoon day 1, everything tidied away and carried out to our full satisfaction. Not the cheapest but excellent value for the high quality product we will now enjoy for years, all guaranteed and totally draft free. Bliss! I would strongly recommend this company if you’re looking for a top quality job.

As we live in an old house of historical interest we needed high quality wooden framed windows to replace the old ones which had secondary glazing. We had used this company before and were delighted with the quality of the work and the difference the new windows made. With this work five windows were changed and once again we were delighted with the windows and installation. It has brought more light into rooms and we shall be using them again. We had the same installers both times and their attention to detail was exemplary.

We chose timber windows for our new front door as the door quality looked to be far better than others we had looked at. The 1930’s style of front door is perfect for our house. The installation was carried out with great care and involved removing the existing architrave and lining before fitting the new door. The architrave and lining were carefully refitted and the new door installation finished with a great deal of attention. It’s nice to have a well made, solid door that looks great and has practically eliminated the draughts we had.

They installed an expensive front door. Arrived on time, put down dust sheets, explained what and how they would do the work, exactly as planned and expected. They removed salvageable components from the old door for us to keep. The product when installed was/is superb and we are delighted. Will be glad to recommend Timber Windows (and Doors) to anyone who plans to install new doors and windows.

From the initial visit to the showroom to the completion of the work - this has been a very pleasant and professional experience. The ordering of the door , the follow up contact and the fitting all went very smoothly. The fitters on the day were very pleasant,couteous and professional -well done.

We needed new wooden French doors to match our conservatory. The colour was important but we were provided with a swatch which seemed perfect. However, the doors didn’t match the swatch but apparently, nothing could be done. We then had a leak following installation and when Chris came out he drilled extra drainage holes. He agreed about the colour but we didn’t have any further communication. We would not recommend this company if colour is important to you.

We are delighted with our new doors and windows. There was no hard sell, just helpful and quick to respond to our enquiries. They came back to us several times to check our requirmenst and provided a detailed pricing breakdown so we could fully understand the options. They even cam back and reduced the price when they realised they had quoted for somethign we didn't need. The team arrived on time, were very polite and professional. The work was carried out to a very high standard and completed on time. The rooms were left clean and tidy.

We carefully evaluated a number of potential suppliers to replace all our windows. Feedback from local customers was very positive and several visits to their showroom confirmed our choice. Installation was carried out by Alan and Jack, who worked tirelessly throughout. They were very careful and precise in their work and a pleasure to have working on our house. At the end of every day they left the house immaculately clean and the detail of their work and the finish was immaculate. Of course they were not the cheapest but solid value for money. The company proved excellent in every respect - the showroom, visit by the surveyor, back office and of course installation. We would not hesitate to use them again and are delighted with the finished product.

Replacement of sash windows to a bay window in a late Victorian house. Replicated the style of the windows and mouldings. Quality of the materials was excellent. Excellent service from courteous and efficient staff from initial survey to final installation.

Having had a back door replaced 20 months ago we had no hesitation in asking Timber Windows back to replace our bay windows and French doors. Both the widows and doors were not standard so required a bespoke solution. They came out to confirm my measurements and requirements and when the units arrived they fitted with only minor adjustments. The fitting team were superb and their attention to detail resulted in a absolutely first class finish. We would have no hesitation in awarding them 5 stars and recommend them to others.

This company truly is something special. If only every window company was as honest,reliable,precise and caring . If anyone is looking for Timber Windows showroom , honestly this is the best in the south. We had two teams allocated for three days. On the fourth day one team was left to carry on and on the fifth day just one person put the finishing touches and to hand over the perfectly fitted windows and doors. The precision and attention to detail is incredible. Some people don’t think is great value for money. I totally disagree. You get exactly what you pay for and maybe more. At the start of the job we received a visit from the owner of the company - how special is that!! One of our newly supplied window ledges was slightly imperfect and as I was not 100% happy decision was made immediately to order a new one. If you want new stress free fitting of new windows don’t hesitate, this is the company for you. We are now in the process of ordering windows for the rest of our home. Thank you guys!

We engaged Timber Windows Horndean based on our previous experience - once again they We’re superb from start to finish, Windows look amazing. Exceptional quality and Exceptional service.

We had our front door replaced with a stable door. The dimensions of the door were far from standard, so measurements taken and a bespoke door constructed. Fitters Jack and Alan arrived on time, they did an excellent job fitting the door, maintaining social distancing rules at all times, they left the site clean and tidy. We are very pleased with the door although on the expensive side. The only negative was having to pay a non refundable £250 for the surveyor to measure and tell us how much the door would cost which seems very unfair!

We replaced an old timber front door and side windows in a 1910 house. Great service throughout from the helpful salesman and admin team to the great carpenters who did the installation. As with all old houses, there were unanticipated problems but these were all resolved, the workmen clearly thought before they did anything and paid attention to detail. They were polite, clean, and careful. top marks. Expensive but worth it.

We looked at a number of suppliers, but Timber Windows were the most helpful and professional. Their showrooms at Horndean and Winchester helped us to choose the style we wanted and the survey was carried out promptly and efficiently. We were able to choose the most suitable time for installation, and although it turned out to be a very windy and showery day, Gary and Lee carried out he removal of the existing french windows very cleanly and the Brio bi-fold doors were a perfect fit and they look stunning. The fitters took a lot of care with the finishing and left the inside and outside spotless. We have no hesitation in recommending Timber Windows (Southern) for similar work.

From start (first look in their Winchester showroom, with several subsequent visits to our house) to finish, the entire process was dealt with by the whole team professionally and courteously. Over the course of a week, we had all our windows replaced, and bi-folds installed. The inevitable disturbance was kept to an absolute minimum, and after each day the team cleaned up thoroughly inside and out. All the old windows were taken away, and all we were left with were new windows which have totally transformed our house. The quality of the workmanship is second to none, and the installation team were meticulous in everything they did. We couldn't be more pleased with the result. Thanks to everyone!

We bought a high quality stable door from Timber Windows in 2015 and have had no problems with it until this year when it started sticking whilst trying to open it. We have had a tremendous amount of rain and I am sure that did not help. We called Timber Windows and without any hesitation they said they would send someone out to fix the problem which they did very speedily even though we live in Windsor quite a way from their site in Horndean. The after sales care you get is what makes a great company and this company is right up there. Thank you

From start to finish the expert advice, ordering and fitting were exceptional. The quality of the door and side panel could not be better. Would definitely recommended Timber Windows as a company to do business with.

Delighted with the process from start to finish. We were able to get a very clear idea about what the door would look like, it's quality and the installation. The result is exactly what we had visualised and hoped for. Improved our entrance significantly. So, thank you Timber Windows for first class service

I chose Timber Windows Horndean based on the impressive photos on their website and the obvious care and attention to detail that the company exhibited. The website looked professional and the photos of previous work looked stunning. I wanted a timber framed patio door (french window) as the previous UPVC door had never really impressed. Several quotes for UPVC windows showed that a timber framed window was slightly more expensive, but i felt that the extra expense would be worth it. The guarantee together with the beautiful look and feel of a wooden window made my mind up. Everyone at Timber windows was extremely helpful. The initial survey was helpful as recommendations were made which i followed up. The door was fitted in one day, and the installers were professional and tidied up afterwards. All communication was extremely fast and i felt that Timer Windows really value all their customers. I have no hesitation whatsoever in recommending this company, and their beautifully crafted windows and doors. I hope to use them again.

The work was all done in a day. I ordered three sash windows for my Victorian semi. Everyone has commented on how great they are. One neighbour was raving about the 'proper craftsmanship'. I did get Everest round for a quote and their plastic windows were going to be around the same price. There was no high-pressure salesmanship. They told me about the different pricing (using sash cords or not bothering) and gave good advice. I left the lads to get on with it and the work was all tidied up when they had finished. They were all very friendly and polite. I would recommend this company again.

The door was more expensive than others we looked at elsewhere, but now that it is fitted I can say that it is worth every penny and we couldn't be happier. Delighted with the product, and the service and recommend very highly.

From the very first visit to the company’s Showroom in Horndean it was clear that these guys were professional. Having reviewed the brochures we had a few ideas about the new front door we wanted. We wanted modern, very secure. We were impressed with the knowledge and the suggestions made about the door furniture because they had so much choice. They surveyed the house, and told us about the next steps and timescales. It was quite swift and well worth waiting for, it looked stunning. They quickly removed the old door and installed the new, they also had to cut away some skirting and brick work as we wanted the new door to be wider. The work was completed on time, no fuss, we are so pleased. I would recommend this company to anyone, in fact I have. Simply superb.

Excellent showroom in Winchester. Impressed with quality / build of advertised front doors. Very pricey, but we needed a 'bespoke' front door for our old cottage. We liked the range of designs and particularly liked the mid-blue colour. Salesperson stated that it would be fitted to the highest standards. Following our order (and lengthy wait, as it is made in Europe) the door was fitted. At the end of fitting I noticed a couple of deep scratches above the letterbox (possibly from the belt buckle of the fitter). The fitter used some spray and a lot of rubbing to remove the scratches. As a consequence, he took off the paint above the letterbox. Not a good start! He then tried to touch it up with the pots of paint provided. He then suggested that I could rub this down, when dry! Given the cost of the door and the expected high quality, I was not expecting to have to paint the door myself! After further scrutiny I also noticed that the fitter had drilled a hole (for the door knocker) but the wood had split; he had used the touch-up paint to conceal the error. After reporting this to Timber Windows, they did sort out the issue immediately, with no quibble. A replacement door was ordered and fitted. We now have a lovely blue door with fantastic ironmongery (Samuel Heath designs). Would I recommend this trader? Given the high cost and quality of fitting, I would consider investigating other companies providing the same level of product before making the final decision.

Fitted a replacement front door and two casement windows to a Grade 2 listed building. The firm was very pleasant to deal with throughout from initial enquiry through to completion. Splendid looking high quality door and windows were manufactured and delivered on schedule. Immaculate installation by very competent and congenial staff.

I am a hard customer to please when spending a lot of money, but this product and the quality of the installation was first class, I could not be more pleased, looks great, and makes the house look complete, no more cold drafts etc... very very happy!

Installed windows and doors in my house two years ago. Worked hard, very tidy and professional