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Endorsed by Which? Trusted Traders

Timberwise (UK) Limited

Profile thumb timberwise logo final red cmyk 2
4.5

64 Reviews

Opening Hours
Today -
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday - Closed
  • Sunday - Closed

About

Timberwise is a family run property care company that have been caring for properties for over 50 years. We have over that time built a reputation for providing a quality and professional service. With access to a network of offices UK wide you are never far away from our highly skilled surveyors and the valuable advice they can provide. As specialists in damp proofing, and timber treatments we work with residential and commercial customers across the UK as well as providing pre-purchase damp and timber surveys for home buyers.

Timberwise are members of the Property Care Association (formerly the BWPDA).

Timberwise technicians provide specialist treatments for all manner of property issues. From rising damp, penetrating damp and condensation through to treatments for dry rot and woodworm. Work carried out is covered by our long term guarantees.

Trust the Property Care Experts – Trust Timberwise.

What we do

  • Damp proofing and timber preservation services

    • Woodworm treatment
    • Condensation and humidification control
    • Injection damp courses
    • Timber treatment services
    • Tanking Systems
  • Specialised building trade contractors

  • Waterproofing

    • Cellar Tanking
    • Water Ingress
  • Property refurbishment contractors

  • Surveyors

    • Damp proofing surveyors
    • Water proofing surveyors
    • Building Surveyors
    • Timber preservation surveyors
  • Flooring services

  • More Services

    • dry and wet rot
    • flood repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.5
64 reviews
Customer Service
4.6
Quality
4.5
Value
4.3
Sort by
Woodworm survey
This is the first time I have used Timberwise in a domestic capacity having used them previously for commercial works. I contacted timberwise by telephone and left a message and also filled in the website enquiry. I was pleased to receive a response the next working day to my email enquiry and a return call the following day to my meassage! Much more proactive than their competitors that I am still awaiting a call back from. Jenna who handled my enquiry was super efficient in arranging the survey with the current owners of the property and keeping me informed. Survey was booked for a date within 3 weeks of my initial enquiry. If the quality of the survey and post survey experience is as good as what I have received to date I will be most impressed by Timberwise.
Customer in Greater Manchester Posted on 23/06/2022 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
Great experience from start to finish. We had a one and a half day woodworm treatment by Mark from the Sherborne branch, and the service was professional, on-time, polite and very tidy. We hardly knew he was here!
Customer in Somerset Posted on 08/04/2022 , work completed 08/04/2022
Fantastic service ( timber treatment loft)
Customer Service
Quality
Value
Used Timberwise on recommendation from homebuyers, we found them easy to contact and with a friendly call handler who was really helpful, nothing was too much trouble and the process was explained in detail. Anouska really put our minds at rest and had a friendly manner when contacted. Booking the work was at our convenience, and the tradesman's name was given to us in advance so we knew who was to attend. On the allotted day Timberwise turned up well within the suggested timeframe, and he introduced himself as Daniel, and what a pleasant young man, couldn’t fault his attention to detail and took the time to explain to us the process and time to complete the work. We would recommend this company.
Customer in North Somerset Posted on 22/02/2022 , work completed 16/02/2022
Unsatisfactory
Customer Service
Quality
Value
Overall the service was unsatisfactory and did not meet expectations, given the cost. The positives: the back office were very responsive, accessible and helpful in resolving issues and communicating updates. Unfortunately, the fact that they had to resolve a number of issues is a testament to service received. There were a number of delays which meant a job that was supposed to be 1-2 weeks took six weeks. Work had to be redone and messages repeated a number of times as the team changed over the course of the job. Finally, the work itself was compromised requiring additional guarantees.
Customer in Bristol City Posted on 17/11/2021 , work completed 01/10/2021
A Which? Trusted Traders staff member replied on behalf of the trader (on 22/11/2021)
Many thanks for taking the time to leave a review. Unfortunately on this occasion, it seems that we did not provide the customer experience that we pride ourselves on. There were regrettably unavoidable delays with this project as a result of team members being struck down with COVID as well as a family bereavement. As a result of this the team members working on your project did change at times. As with many other construction based companies we also suffered from a shortage of materials at the time of installation which added further to the delay. Finally, due to the age of the property, as the installation progressed additional necessary works were uncovered which needed to be carried out. At the end of the project we issued our standard long term guarantees for the works that were carried out.
Inserting Damp Course
Customer Service
Quality
Value
This is a messy process hacking of the old plaster but the individual who came to do the work made great efforts to reduce and contain the dust The work was done in three days as predicted and he cleaned up well afterwards.
Customer in West Sussex Posted on 13/10/2021 , work completed 06/10/2021
Great, thoughtful and careful work.
Customer Service
Quality
Value
The damp issue we had originally quoted for was far worse than initially anticipated, following a full site investigation. This seemed like the end of the world but Timberwise took the time to evaluate and adapt the scope of work to cover what was required to solve the issue (touch wood). We appreciated their attention to detail, communication and team work. Thank you to the team of Ian Harding, Brian Hicks, Chris Rickets, Connie Copsey, Steph Kageni, Andy Ball and in particular Keith Defoe for project managing. THANK YOU!
Customer in Greater London Posted on 02/08/2021 , work completed 31/07/2021
Very satisfied with work
Customer Service
Quality
Value
From start to finish I have found all the Timberwise staff to be most helpful and efficient. They were always on time and I was most impressed with the way the technician, Ian Harding, carried out the woodworm treatment. He was pleasant and everywhere was left neat. The first contact is made to the work being completed was beyond my expectations. The office staff were also most helpful and the paperwork, which I received was very helpful. I would certainly recommend Timberwise to anyone needing woodworm treated for the way they deal with customers and their whole customer-focused approach.
Customer in Buckinghamshire Posted on 20/07/2021 , work completed 15/07/2021
Knowledgeable, trusted and effective.
Customer Service
Quality
Value
Timberwise were great to deal with from start to finish. We had confidence in the advice and they were friendly and professional. The work was conducted to a high standard and left very tidy. The work was also completed for a reasonable price. Highly recommended.
Customer in Merseyside Posted on 26/03/2021 , work completed 03/03/2021
Woodworm in church tower
Customer Service
Quality
Value
Communication with Timberwise was excellent throughout - from arranging a survey through to completing the anti-woodworm spraying. The bat problem was fully understood and great care was taken to provide all information to our bat warden about the chemical formulation to be used. The Timberwise team of 2 arrived in good time, had a briefing from our bat warden and completed the job very efficiently It was a pleasure to deal with Timberwise throughout.
Robert in Somerset Posted on 23/03/2021 , work completed 10/03/2021
Do not touch with a barge pole
They lost us a mortgage because their report was incorrect, saying there was rising damp, when in fact the roof leaked and damaged the plaster. They do not use the appropriate materials for older breathable properties. They wanted to drill a hole through the floor to check if there was a damp proof course, therefore breaching the damp proof course!!! And a variety of other things I would never recommend them
Customer in Northamptonshire Posted on 02/02/2021 (Reviewer did not use service)