Timberwise (UK) Limited

Telephone assistance was helpful in explaining what I needed d and how things worked. Person who visited to see the work required was obviously very knowledgeable and interested in older buildings which was terrific as ours is Grade 2 listed. The man who delivered the service was polite, very helpful and thoughtful in the way he worked. Excellent service throughout.

Every contact with the company was clear and customer focussed. Importantly the staff did exactly what they promised.

I had previously used another damp company, who were OK, but the finish on the plastering etc. was not great. Mark from Timberwise did a really great job. He was punctual and polite when coming to the house, and left the work area very clean and tidy. Most importantly the finish of the work was at a really high standard. I would definitely use them again if I needed any damp work done.

Jason, our Timberwise technician, applied woodworm treatment to the roofs of our Grade 2 listed thatched Cottage, giving great respect to the structure of the building and working with considerable care and attention. His work was very thorough and could not be faulted. Our whole experience with Timberwise from original survey to treatment has been excellent.

Work carried out was "Tanking" of semi basement The work was carried out to budget and completed on time. Our technician, Dave, was on time every day. His work was to a high standard and he cleaned up thoroughly when the job was finished.

Moved into our new home last October with what seemed very little to do...June this year almost put my foot through the flooring in a bedroom. Carpet was lifted to find evidence of infestation. Searched the market and contacted Timberwise (UK) Ltd based on their existing customer reviews. A very educational phone all revealed what our bedroom was infested with and a suitable treatment progress was presented. A survey appointment was booked and on time the surveyor knocked on the door. He carefully explained what could be seen, what needed to be done and how long the whole process was to take. The surveyors knowledge was in depth and appeared to have great experience in infestations and the treatment required. Within a week and a half we received a quote which we were happy with, especially the guarantee, which I phoned up to find out the details of the guarantee (thinking it would be very limited) I was pleasantly surprised to hear that a full 20 years guarantee is applied to all treatment and work carried out. After accepting the quote and booking a 'treatment slot' we only had a few weeks to wait until the engineer knocked on our door at the time specified. Very friendly staff (surveyor and engineer) both new their job inside out and made my wife feel comfortable whilst they carried out the work. Great job done. Great service with a friendly nature. Thankyou.

Craig turned up on time (8.00am) and got to work. He completed the job cleanly and efficiently, and he was happy to answer my questions about the timber treatment.

After having spent the last two years with a house occupied by workmen painting and plastering we had the unfortunate experience of finding penetrative damp damaging the newly plastered walls. The news was that we had to have the walls taken back to the brick once again, injected and re plastered not something we were keen to envisage. From meeting with the surveyor, arranging timescales with the office and then having the work carried out, there cannot be a more professional, energetic, polite, caring and clean team employed by any of their competitors in the UK. What we were dreading didn't come to fruition. The team were most amenable and a pleasure to have in our home leaving no mess, and ensuring that our fears were unfounded. We would use Timberwise again and have no problem recommending them to others. Fantastic team!