Timberwise (UK) Limited

I found Timberwise through Which? Trusted Traders. My appointment time was set up quickly and efficiently. I had my survey today, by Craig, and was really impressed by his knowledge, professionalism, friendliness and level of detail covered. My report arrived hours after my visit and was helpful and thorough. Thank you, Timberwise. I wouldn't hesitate to recommend this company.

A satisfactory completion of my woodworm treatment of my loft by Timberwise. They arrived at the agreed time completed the work efficiently & left the area clean & tidy. I would have no hesitation in recommending Timberwise & will use them for any future requirements.

I had a timber survey from the Devon branch. The surveyor, Ashley, was meticulous and careful, putting carpets and floor coverings back with no disturbance. He gave helpful and well considered advice and was available to speak further if required. Highly recommended.

This is the first time I have used Timberwise in a domestic capacity having used them previously for commercial works. I contacted timberwise by telephone and left a message and also filled in the website enquiry. I was pleased to receive a response the next working day to my email enquiry and a return call the following day to my meassage! Much more proactive than their competitors that I am still awaiting a call back from. Jenna who handled my enquiry was super efficient in arranging the survey with the current owners of the property and keeping me informed. Survey was booked for a date within 3 weeks of my initial enquiry. If the quality of the survey and post survey experience is as good as what I have received to date I will be most impressed by Timberwise.

Great experience from start to finish. We had a one and a half day woodworm treatment by Mark from the Sherborne branch, and the service was professional, on-time, polite and very tidy. We hardly knew he was here!

Used Timberwise on recommendation from homebuyers, we found them easy to contact and with a friendly call handler who was really helpful, nothing was too much trouble and the process was explained in detail. Anouska really put our minds at rest and had a friendly manner when contacted. Booking the work was at our convenience, and the tradesman's name was given to us in advance so we knew who was to attend. On the allotted day Timberwise turned up well within the suggested timeframe, and he introduced himself as Daniel, and what a pleasant young man, couldn’t fault his attention to detail and took the time to explain to us the process and time to complete the work. We would recommend this company.

Overall the service was unsatisfactory and did not meet expectations, given the cost. The positives: the back office were very responsive, accessible and helpful in resolving issues and communicating updates. Unfortunately, the fact that they had to resolve a number of issues is a testament to service received. There were a number of delays which meant a job that was supposed to be 1-2 weeks took six weeks. Work had to be redone and messages repeated a number of times as the team changed over the course of the job. Finally, the work itself was compromised requiring additional guarantees.

This is a messy process hacking of the old plaster but the individual who came to do the work made great efforts to reduce and contain the dust The work was done in three days as predicted and he cleaned up well afterwards.

The damp issue we had originally quoted for was far worse than initially anticipated, following a full site investigation. This seemed like the end of the world but Timberwise took the time to evaluate and adapt the scope of work to cover what was required to solve the issue (touch wood). We appreciated their attention to detail, communication and team work. Thank you to the team of Ian Harding, Brian Hicks, Chris Rickets, Connie Copsey, Steph Kageni, Andy Ball and in particular Keith Defoe for project managing. THANK YOU!

From start to finish I have found all the Timberwise staff to be most helpful and efficient. They were always on time and I was most impressed with the way the technician, Ian Harding, carried out the woodworm treatment. He was pleasant and everywhere was left neat. The first contact is made to the work being completed was beyond my expectations. The office staff were also most helpful and the paperwork, which I received was very helpful. I would certainly recommend Timberwise to anyone needing woodworm treated for the way they deal with customers and their whole customer-focused approach.

Timberwise were great to deal with from start to finish. We had confidence in the advice and they were friendly and professional. The work was conducted to a high standard and left very tidy. The work was also completed for a reasonable price. Highly recommended.

Communication with Timberwise was excellent throughout - from arranging a survey through to completing the anti-woodworm spraying. The bat problem was fully understood and great care was taken to provide all information to our bat warden about the chemical formulation to be used. The Timberwise team of 2 arrived in good time, had a briefing from our bat warden and completed the job very efficiently It was a pleasure to deal with Timberwise throughout.

They lost us a mortgage because their report was incorrect, saying there was rising damp, when in fact the roof leaked and damaged the plaster. They do not use the appropriate materials for older breathable properties. They wanted to drill a hole through the floor to check if there was a damp proof course, therefore breaching the damp proof course!!! And a variety of other things I would never recommend them

Following my survey I used Timberwise for some recommended works. From telephoning, during covid through to inspection by Dean and works carried out by Chris, everything ran perfectly smooth. All persons I spoke to went over and above. Dean came out for further inspection, me thinking I had additional concerns. Nothing was too much trouble. Chris carried out the works with the least possible upheaval and cleared/cleaned where possible at the end. Chris even helped me locate a leak from my boiler - thank you. Thank you for a brilliant service would definitely recommend.

Timbercare did a very good job, giving a friendly and efficient service. A thorough survey and useful advice. Work booked in easily. We prepared the loft in advance and the job went very smoothly.

From my first phone call to Leslie in the office to Steve’s first visit and then work done by Stewart the service could not have been better. We were kept in the picture throughout with very clear explanations and we felt confident and supported during a potentially stressful experience. Although there was a delay before completion, because of a plaster shortage, the work was completed at the earliest opportunity. I would have no hesitation recommending Timberwise to others, indeed I have already done so.

Timberwise provided a prompt free survey to explain the cause of and cure for the damp problem in our kitchen. A follow-up call was needed to generate a quotation, but when it came it was very clear as to the scope, terms and price. The work was scheduled within 7 days after the quotation and was executed on time with the minimum of fuss. The crew were friendly and professional and caused the least dirt and disruption one could reasonably expect. The plaster is now dry in the area where previously it was damp, so the signs are good that the problem is solved.

After the survey of the house I was buying recommended an investigation into internal timber decay, Timberwise Bristol surveyed the whole house and recommended woodworm treatment for the ground floor. They arranged the survey with the previous owners and delivered their report promptly. Once I had moved in, they were able to do the treatment on the day after, with the surveyor Tim visiting again as well, to look at an additional area of concern that I had not flagged in the original request. Both Mat and Tim were very helpful and accommodating, giving me useful advice and guidance - also going the extra mile helping me with woodworm in a piece of my furniture. I now have my 20-year guarantee for the floors as well as piece of mind. As well as Mat and Tim, all the office staff I dealt with were friendly and helpful. I can recommend Timberwise Bristol wholeheartedly.

Timberwise have completed rot treatment in my flat and in my neighbour's adjoining flat. They were required to strip out and treat the rot, then re-plaster walls and replace boards. They left both flats in perfect condition ready for painting. All done on time and according to their quote. They were faced with a difficult situation as they had to work round a stressed customer in residence. They handled this with a level of thoughtfulness and diplomacy for which I am grateful. I don't normally write reviews but they deserve this Nina

I have had a positive experience with Timberwise and their Bristol office. Dan Roderick has done an excellent job and was a pleasure to work with. Georgina from the office deserves a knighthood for patiently taking many calls from me every week in the run up to the work and being very flexible around my project's needs. The only area for improvement I would highlight is the communication in advance of the work. The instructions seemed well geared for furnished properties, but not for renovation projects such as mine. Unfortunately it was not clearly communicated that my sink would need removing in advance of the work, nor that my electrics would all need to be boxed and chased. This caused a lot of upheaval and frantic phone calls during the week of the work, and very nearly caused all the damp work to be postponed which would have had big knock on impacts for the rest of the building work scheduled. Other than this, I am very happy with the work and price.

Carrying out remedial damp proofing. Timberwise get 10 out of 10. Work completed on time by an excellent technician. He was friendly, tidied up at the end of the job and all in all did a first rate job. Beautiful finish on the plastering.

Mark initially provided sound advice from the Basement, Pump and Sump Company. Some companies were not reputable! The job turned out to be more complex and time consuming requiring six hours extra labour from two people which was not charged. Mark and Nick are incredibly hardworking, explaining tasks and totally trustworthy. Timberwise thankfully managed to fit new flooring and joists at less than a week's notice so the kitchen can be fitted tomorrow. James in the office very helpful. I just wish every tradesman/company was this good. Quality of work was superb. The pump was initially noisy but Nick fixed this.

Timberwise recently completed damp proof treatment to a section of our hall wall. I was apprehensive about the potential mess and damage to our newly polished wood floor. I needn’t have worried as Steve immediately reassured me. The floor had a robust and full covering preventing any damage and the work was carried out in the outlined timescale. The area was kept tidy and left clean at the end of each day. Steve was very respectful of our home. He took great care in removing the skirting board in one piece and the completed job is very neat. Overall I’m delighted with the work.

As part of purchasing our property we had a survey undertaken that raised a number of points. Through recommendation we contacted Timberwise who under took a complete review of the structural survey and advised on what needed to be done and what was actually satisfactory and required no action. This was completed quickly and the cost estimate provided. A chemical damp proofing course was required which also required plaster work, was was to be undertaken, what was need for preparation was all clear and booking was straight forward even when we had to change the date due to completion. The chap turned up right on time every day, measured all carpets etc. were covered, undertook the work required, kept me advised and was social. At the end of the first day the area was cleaned and all left tidy and he checked that I was happy prior to leaving on the last day. I don't know how value relates to others but I was happy with the costs advised and the information provided when reviewing the quotation.

Having phone a few companies who were booking weeks in advance, Timberwise were able to squeeze me as they were a local company. The survey was carried out quickly, the surveyor Nic Glover rang me on the day as he knew i needed information quickly to help the purchase proceed quickly. The work was later booked in and carried out by a great and friendly guy called Steven Wade, take great care in his work, updated me throughout the day and did a really thorough job.