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Endorsed by

Which

?

Trusted Traders

Tincknell Heating

Logo on white
Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
Profile thumb tincknell heating

4.9

240 Reviews

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

4.9
240 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
New boiler
Keith, Steve and James put me in a new boiler,the new boiler was agreed and on schedule and was all within the budget, the guys were really helpful and communicated with me every step of the way with a great sense of humour and banter between them all I cannot find a fault.
Customer in Somerset14/06/2019 (Reviewer did not use service)
The trader replied (on 19/06/2019)
We are really pleased with your fantastic review and I know Keith, Steve and James will appreciate your kind comments. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
Installation of new boiler. Tincknell were helpful, courteous & efficient.
Which? Trusted Traders Consumer11/06/2019
The trader replied (on 18/06/2019)
Many thanks for your review of our services. We look forward to of being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating 01749 678828.
Fantastic fast efficient trustworthy service
Customer Service
Quality
Value
Thank you to staff at point of logging my breakdown to the incredibly swift arrival of an engineer, lovely guy named Mike, who arrived while I was with a patient and who got on with the job and fixed the issue without interruption to my work. Hugely grateful. Thank you. They may not be the cheapest but the quality and speedy response makes up for that. Highly recommend.
Customer in Somerset07/06/2019
The trader replied (on 11/06/2019)
Thank you for your review, we appreciate your comments and gladly welcome your recommendation. I will make sure your comments are passed on to our engineer, Mike. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from all the team @ Tincknell Heating.
Professional work
Customer Service
Quality
Value
Very rapid replacement of a weeping metal oil tank. Initial enqirry of a Tuesday, Inspection on the following Friday, and installation of new tank following Tuesday. Very common sense approach to health and safety regulations. Another company gave a quote with many unnecessary requirements not relevant to our rural location at a much inflated price with little attention to the practical details of the job. The Tincknell's installers were being inspected by a Health and Safety consultant which was very informative.
Customer in Somerset05/06/2019
The trader replied (on 11/06/2019)
Thank you very much for your kind review and comments, we are always grateful for such good feedback. We hope we can be of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
The best service bar none!
Customer Service
Quality
Value
The guys at Tincknells Heating have carried out extensive works at our property and during the whole process they were punctual, friendly, polite, knowledgeable and extremely efficient. We have never experienced the level of professionalism and the level of after care that we have received from these guys and we can honestly say that they went above and beyond what we could have ever had expected from a heating company. They have set the bar very high for other trades and we would not even consider using any one else, when you have experienced the best, you tend to stick with them. We are extremely grateful for everything that Tincknells have done for us. We cannot recommend them enough!
Customer in North Somerset04/06/2019
The trader replied (on 10/06/2019)
Our heartfelt thanks for your wonderful and very informative review. As you can see we truly value all of the feedback we receive from our lovely customers, in particular this review has personally touched many of the staffs hearts in the office and of course our hard working team. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We will be happy to help and be of service in the future and look forward to a long and happy customer/ business relationship. From all of our team at Tincknell Heating, thank you again. Best wishes.
A first class experience
Customer Service
Quality
Value
Tincknell Heating were recommended to me by a work colleague and from the very first contact were efficient, helpful and courteous. They installed a new gas boiler and because the job didn't take as long as planned, gave us a discount on the price. Aftercare has also been first class. It was a pleasure to have Keith and Ollie in our home.
Philip, Avon13/05/2019
The trader replied (on 30/05/2019)
Dear Philip, many thanks for your kind comments in your review. We are pleased to hear you are happy with the boiler change. I will be sure to pass on your review to Keith and Ollie. Should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent service and very professional
Customer Service
Quality
Value
Initial enquiry over phone extremely well handled and professional. Gave me an excellent impression of the company. Communications were brilliant from arranging initial quote to updates and booking installation. Engineers who came out were very friendly and professional. Quality product(s) installed. This company is well worth paying the money for the customer care is outstanding, along with the warranty. After dealing with a poor company previously, Tincknells are a breath of fresh air and lovely to deal with. Can't thank them enough.
Amy, Dorset02/05/2019
The trader replied (on 29/05/2019)
Dear Amy, thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help and we look forward to looking after your new boiler for many years to come. I will make sure your thanks and review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be only too happy to help. Warmest regards everyone @ Tincknell Heating.
Efficient & polite
Customer Service
Quality
Value
They were efficient and responded rapidly to my initial approach for an estimate & had completed the installation of a new oil tank 11 days after I rang to ask them to come & look at the job.
Which? Trusted Traders Consumer24/04/2019
The trader replied (on 03/05/2019)
Many thanks for taking the time to complete a review of our installation. I will make sure to pass on your review to our installers, I know they will appreciate your comments. Should you require our services again please do not hesitate to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Professional
Customer Service
Quality
Value
Highly recommended.
Kenneth, Avon18/04/2019
The trader replied (on 02/05/2019)
Dear Kenneth, many thanks for your time and recommendation. Should you require our services in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
A fast efficient service.
Customer Service
Quality
Value
We had a new boiler fitted. The installation was carried out by Keith Davey, Ollie Smart, Steve Elvin and Liam Barlow. They were punctual, efficient, clean and very professional and ensured we knew how to use the controls. We were very impressed and would use them again.
Keith, Somerset15/04/2019
The trader replied (on 30/04/2019)
Dear Keith, thank you for your time and lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I will make sure to pass on your review to our installation team, I know they will appreciate your comments. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.