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Endorsed by Which? Trusted Traders

Tincknell Heating

Profile thumb tincknell heating
4.9

351 Reviews

Opening Hours
Today - 08:00–12:00
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

Awards

2018

Awards 2018
June 20
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
351 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
New External Boiler installation
Customer Service
Quality
Value
Our old internal boiler was leaking and beyond repair. The suggestion for a replacement was a new external boiler, which we were initially unaware of as an option. However, we were happy with the proposal and upside pf internal space being freed up. The work was commenced on schedule, completed on schedule - consideration of some ongoing unrelated building work all taken into account without needing any input from myself. Very happy with the whole process and confirmation of the competence we've had from Tincknells in the past in servicing our boiler and keeping it going as long as it lasted.
Customer in North Somerset Posted on 25/06/2022 , work completed 21/06/2022
Installation of new oil tank and pipework
Customer Service
Quality
Value
During a routine repair of a faulty oil pump in the Oil Boiler it was spotted that there was a small oil leak in the pipe from the oil tank to the oil boiler. A subsequent visit to attempt to replace the 40year old sunken pipe buried under the garden and drive was not successful and "Plan B" was developed to resite a new tank to enable the new pipework to be more conveniently installed above ground from the tank to the boiler. Throughout the investigations and installation work, I was kept fully informed of the work to be done and the cost off this work. The engineers who carried out all the work were competent and friendly and I am delighted with the quality and tidiness of the final solution. I am also confident, having been a customer of Tincknells for many years, that any subsequent follow-up will be attended to in a timely manner.
Customer in North Somerset Posted on 13/06/2022 , work completed 13/06/2022
The trader replied (on 15/06/2022)
Thank you so much for the fantastic review and lovely comments. I will make sure our team receive a copy, I know they will really appreciate your positive feedback. I am really pleased to hear you had such a good experience with Tincknells. If there is anything else we can help with please feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great service.
Customer Service
Quality
Value
The engineer arrived well within the times previously agreed and carried out the annual service on our oil fired boiler in an organised manner. He was happy to discuss the progress of the service in a friendly way and advised there were no problems with the boiler, such that should be no need to replace the boiler any time soon. After the boiler service was complete, the area around the boiler was cleaned up leaving no trace of the work undertaken. The service included an inspection of the oil tank and the lines between the tank and the boiler, confirming all was in order.
Mike in Somerset Posted on 25/05/2022 , work completed 18/05/2022
The trader replied (on 27/05/2022)
Dear Mike, thank you so much for your fantastic review and comments. I will make sure our engineer receives a copy of your review, I know he will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells. If you have any questions, please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
AGA and boiler service
Customer Service
Quality
Value
We have used Tincknell's for the past twenty years to service our ancient oil-fired AGA and our oil-fired boiler. We have also had them replace a radiator and install a new oil tank. Although they quoted for a new boiler, when the old one reached the end of its life, we chose a cheaper quote from a sole trader, which was not installed to the same standards Tincknell provides. We regret that. If there is an AGA or boiler breakdown, or post-service glitch, they send someone to fix it promptly. Their engineers are friendly and knowledgeable, and work cleanly and efficiently. They arrive when scheduled and deliver to price quoted. You can speak to a real person when you telephone, not a long recorded message. The person you speak to is always helpful. This local firm delivers reliable and high quality service and a personal touch. Although their rates are not cheap, you pay for quality. They have been in the heating business since 1925 - so they ensure that their engineers know their stuff. Not a cowboy amongst them! We have only once visited the store in Wells, so cannot rate their retail services.
Customer in Somerset Posted on 25/05/2022 , work completed 19/05/2022
The trader replied (on 27/05/2022)
Thank you so much for your brilliant review, we appreciate your really kind comments and I will make sure everyone receives a copy. I am so pleased you've had such a good experience with Tincknells. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Annual boiler service
Customer Service
Quality
Value
Arrived on time, full service carried out without any interruptions or questions to us. Everything left neat and tidy (as it was before he started) and boiler running well. As usual excellent service.
Customer in Posted on 20/05/2022 , work completed 11/05/2022
The trader replied (on 23/05/2022)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team. Best regards from everyone at Tincknell Heating
Trustworthy.
Customer Service
Quality
Value
I realise there are cheaper companies but can you trust them for repairs. I have always had good service. Not cheap but reliable.
Diana in Bath and North East Somerset Posted on 18/05/2022 , work completed 11/05/2022
The trader replied (on 20/05/2022)
Thank you so much for your time and review Diana. If you ever need us, please feel free to contact our Heating Services Team. Kind regards from everyone at Tincknell Heating.
Boiler service.
Customer Service
Quality
Value
Mike, your engineer is terrific. The service and courtesy we get from your company is first class. Many thanks.
Customer in Somerset Posted on 18/05/2022 , work completed 12/05/2022
The trader replied (on 19/05/2022)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the terrific work undertaken by our engineer Mike. If there is anything else we can help with please feel free to contact our Heating Services Team. Kind regards from everyone at Tincknell Heating.
Fantastic response
Customer Service
Quality
Value
We were left with no oil moving into a new house. Tincknell supplied oil the next day, and the engineer visited immediately afterwards to get the boiler working. Couldn't have asked for a more efficient response and the work was done very quickly. I was also impressed about how knowledgeable the engineer was, and gave me a lot of helpful advice.
Customer in Somerset Posted on 10/05/2022 , work completed 05/05/2022
The trader replied (on 11/05/2022)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our engineer receives a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team. Best regards from everyone at Tincknell Heating.
Boiler and Invented Cylinder Installation
Customer Service
Quality
Value
I have been using Tincknells for several years at my previous property where we had an oil fired central heating system. Tincknells did both the oil deliveries and the maintenance of the boiler and on both counts were always excellent. Consequently, on moving to a house with gas we had them replace an old boiler with a new gas system boiler and install an unvented hot water tank. On both counts they were excellent completing the work on time and always leaving everything nice and clean. Highly recommended!
Customer in Somerset Posted on 08/05/2022 , work completed 05/05/2022
The trader replied (on 10/05/2022)
Thank you so much for your fantastic review, we appreciate your lovely comments and I will make sure our team receive a copy. We welcome your recommendation and look forward to being of service to you again in future. If there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team. Kind regards from everyone at Tincknell Heating.
New boiler and central heating system
Customer Service
Quality
Value
Tincknell heating have just completed our new boiler and radiator system We have had excellent and professional service from Tincknell. The heating engineers were knowledgeable and friendly. I would highly recommend them and very very happy that we chose the right company. Thankyou Tincknell's.
Customer in Somerset Posted on 23/04/2022 , work completed 22/04/2022
The trader replied (on 26/04/2022)
Thank you for your lovely review and kind comments. I will make sure your review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our Heating Services team on 01749 678828 and we will be happy to help. Warmest regards everyone @ Tincknell Heating.