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Endorsed by Which? Trusted Traders

Tincknell Heating

Profile thumb tincknell heating
4.9

312 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

June 20
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
312 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Fuel Tank Replacement
Customer Service
Quality
Value
They arrived on the agreed day with everything they needed for the installation. The team were extremely professional and knew exactly what they were doing. The work was carried out efficiently and the team did an excellent job. I would have no hesitation in recommending Tincknell Heating to anyone.
Roger in Somerset Posted on 10/06/2021 , work completed 08/06/2021
The trader replied (on 11/06/2021)
Thank you for your lovely review and kind comments. I will make sure your review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be happy to help. Warmest regards everyone @ Tincknell Heating.
Responsive, effective and efficient
Customer Service
Quality
Value
I just want to give a great big shout out for Tincknell Heating! Our oil fired combi boiler developed a noticeable leak yesterday evening. We turned it off and left it until this morning to contact for repair, to make it easier and cheaper for all concerned. We can cope without these modern day luxuries... for a while. Tincknell's was contacted via our landlords this morning at about 9:30am and the guys were out within 2-3 hours. It's now totally fixed and we have the luxury of hot water once more. Thank you to all involved. Great service!
Rebecca in Somerset Posted on 08/06/2021 , work completed 08/06/2021
The trader replied (on 09/06/2021)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Simply the best
Customer Service
Quality
Value
We found Tincknells very professional in all aspects from providing a quotation following a visit from their engineer to agreeing dates and completing the job which in our case was not straightforward. We could not recommend them more highly. They were Superb.
Pauline in Somerset Posted on 06/05/2021 , work completed 23/03/2021
The trader replied (on 10/05/2021)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work carried out. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Replacement Oil Tank and relocation of Boiler
Customer Service
Quality
Value
We required a new Oil Tank as the old tank was showing signs of splitting. At the same time we took the opportunity to move the location of our existing boiler and fit a new oil line. We contacted 5 tradespersons to quote for the works. Tincknell Fuels provided the most efficient service of all the tradespersons from start to finish. The initial contact with the Office was handled very professionally with immediate email responses and confirmations of site appointments. Bearing in mind that this was during the covid pandemic! From that initial contact, the site visits were carried out well and we were informed of our options. The quotations that followed were clear and concise and as it happens also very competitive. The works were carried out in 2 tranches and again because of covid moved at my request with no hesitation. On the dates in question, the workmen turned up on time and completed the works as stated in the timescale mentioned with the minimum disruption. The follow up calls were very kind and flowers received by my wife were a lovely touch. I have never written a review before but I have no doubt in thoroughly recommending Tincknell Fuels for the outstanding service and customer support throughout what is a daunting process. Our thanks goes to the whole team for their great service.
Stephen in Somerset Posted on 05/05/2021 , work completed 20/04/2021
The trader replied (on 07/05/2021)
Thank you so much for the fantastic review and lovely comments Stephen. I will make sure our installation team receive a copy of your review, I know they will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells. If you have any questions, please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Replaced Oil Tank
Customer Service
Quality
Value
My oil tank developed a crack and needed replacing. New regulations meant that the tank needed to be re-sited further from the garage and my fence. I was very happy with the work. They arrived at 9.30 am and were finished at around 4.00 pm. They have always been a satisfactory company to deal with over the past 16 years.
Which? Trusted Traders Consumer Posted on 15/04/2021 , work completed 14/04/2021
The trader replied (on 16/04/2021)
Thank you very much for the fantastic review, we really appreciate your kind comments. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
Boiler replacement and system upgrade.
Customer Service
Quality
Value
Excellent right through from survey of works required to installation and commissioning. Old oil fired internally located boiler was removed with careful consideration for making good afterwards. External new boiler fitted and system converted from natural head to pressurised with a full system flush included. Excellent specification of works and plan for scheduling the right labour for the job. Very pleased with the on-site management during the entire process and efficient office support. The improvements in our heating & hot water efficiency and effectiveness have made the whole job well worthwhile.
Mark in Somerset Posted on 06/04/2021 , work completed 31/03/2021
The trader replied (on 16/04/2021)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. Kindest regards Tincknell Heating.
Good job installing new oil tank
Customer Service
Quality
Value
The installation was carried out exactly as stated on the original plan, including transferring the oil from the old tank and removing that tank for recycling. There was no mess, no oil spillage and instructions were left both in paper form, and verbally. Thank you, Mike and Gary, we are both very pleased with the work done And the bunch of flowers on completion was a very nice touch. Highly recommended!
Julian in Dorset Posted on 03/03/2021 , work completed 24/02/2021
The trader replied (on 04/03/2021)
Thank you Julian for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent job replacing heating boiler
Customer Service
Quality
Value
This was a fairly complex job replacing an old oil fired boiler with modern Worcester Greenstar boiler. Despite having to work under Covid restrictions and at a busy operational time, Tincknell team worked very efficiently at both problem solving in my system and installation of the new boiler. Throughout, their team took time to explain what they were doing and how the new installation would work. I am very pleased that I selected Tincknell and feel that I have benefitted from their vast experience.
Customer in North East Somerset Posted on 27/02/2021 , work completed 24/02/2021
The trader replied (on 04/03/2021)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our team receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Professionally Competent. and very thorough
Customer Service
Quality
Value
This was an annual service conducted on my central heating boiler. I found the engineer who did this service extremely thorough and very competent . My opinion has been fully justified by the fact that my heating system has never worked as satisfactorily as it does now. Furthermore the engineers manner was pleasant and helpful. He proved to be exceptionally good at his job.
Customer in Somerset Posted on 15/02/2021 , work completed 27/01/2021
The trader replied (on 04/03/2021)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the service. If you ever need us, please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
A credit to their profession
Customer Service
Quality
Value
After moving into our new home in early January, we discovered an existing issue with our oil tank which prevented oil delivery. The response to our issue from Tincknells was nothing short of incredible. The support, communication, level of service and general guidance through being new to oil was second to none and without their help and support the initial stress and challenge would of felt much worse. They supported our resolution quickly, pulling out all the stops to support me and my family for which I'm massively grateful and appreciative. The team from Nick and Neil, the installers and the drivers have been 1st class throughout and an absolute to credit to their business. I'll be using Nick, Neil and the team ongoing now and would recommend them without hesitation.
Customer in Somerset Posted on 10/02/2021 , work completed 10/02/2021
The trader replied (on 04/03/2021)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. From all of our team at Tincknell Heating and Tincknell Fuels, thank you again. Best wishes.