Endorsed by Which?

Tincknell Heating

4.9

386 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
386 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Excellence
Customer Service
Quality
Value
David Wilcox has serviced my boiler foir a number of years now and it is always a pleasure to welcome him on site. He is friendly, couteous, knowledgeable and always ready to answer questions. As far as I can judge (I am not an engineer!), his work is thorough and careful, and the site is left clean and tidy. He fully explains what he does. I have absolutely no complaints with his work and the boiler always works well and efficiently after his service. Well done, David. You are a credit to the company!
Customer in North Somerset Posted on 14/06/2024 , work completed 25/05/2024
New Combi Boiler
Customer Service
Quality
Value
Impressed with Tincknell Heating After initial phone call, the home visit to access requirements, quotation &date for installation although not the cheapest was all very quick & efficient. The team Ollie & Liam arrived on the date & time specified, both very polite & friendly. Ollie explained how they would carry out the work & kept us informed of progress. The work was carried out in an efficient & professional manner with minimal disruption. The work was completed on time, everything was left clean, tidy & the operation of the system explained. Pleased with the finished installation.
Customer in Somerset Posted on 13/06/2024 , work completed 11/06/2024
Quick response to call out for leak
Customer Service
Quality
Value
We called Tincknells after discovering an oil leak. Their response was quick and covered by our service agreement. Engineer Steve Ingman identified a faulty hydraulic ram in the boiler which he replaced. He has usually carried out our annual boiler service (also covered by our service plan) in recent years and is always professional, competent, friendly and thorough, and keeps the work area clean and tidy.
Customer in Gloucestershire Posted on 05/04/2024 , work completed 11/03/2024
The trader replied (on 09/04/2024)
What a wonderful review thank you so much for taking the time to leave your comments. We've made sure to share your review with Steve so he knows what a great job he does - we had our suspicions that he does a great job but it's always lovely to have it confirmed by our customers! If you need anything else from us before the next service please don't hesitate to contact us on 01749 678828. With warm wishes from everyone at Tincknell Heating
Tincknell Heating
Customer Service
Quality
Value
Tincknell installed our current heating system a number of years ago. They have serviced and maintained the system annually ever since, keeping it running perfectly. The Tincknell engineers have always been friendly and efficient, carrying out the work promptly and to a good standard.
Customer in Somerset Posted on 04/04/2024 , work completed 18/03/2024
The trader replied (on 08/04/2024)
Thank you so much for your review and for trusting us with your boiler for all these years. We look forward to seeing you again next year! If you need anything from us at all please call us on 01749 678828. With many thanks from all of us at Tincknell Heating.
Our Annual Service today by reliable Tincknell's
Customer Service
Quality
Value
We had our boiler serviced today by Fin and just wanted to say that as usual we were very pleased with the professional service we have come to expect from Tincknell's. Fin is a very pleasant and polite young man and a credit to your company. Thank you Tincknell's, Kind Regards, Ruth & John Wearxx
Customer in Bath and North East Somerset Posted on 04/04/2024 , work completed 04/04/2024
The trader replied (on 17/04/2024)
Thank you for your wonderful comments about Fin! We know he works so hard for our customers and it's so reassuring to see this confirmed by your review. We've let him know what a great job he's done and he looks forward to seeing you again for next year's service! Thanks again from all of us at Tincknell Heating
Clean, efficient, excellent work
Customer Service
Quality
Value
Tinknells’s boiler serviceman arrived on time, was polite, efficient and completed the service quickly. He tidied up and cleaned around the boiler afterwards. He was cheerful friendly and very polite. Could not expect more, am very pleased with the service provided.
Customer in Somerset Posted on 04/04/2024 , work completed 13/03/2024
The trader replied (on 17/04/2024)
Thanks so much for your review, it's lovely to see what a great job our service engineers do every day! Hopefully we won't need to visit again until next year's service but if you need anything from us in the meantime please just give us a call on 01749 678828. With warm wishes from all of us at Tincknell Heating
Quick, friendly, and extremely efficient.
Customer Service
Quality
Value
Our lpg central heating boiler broke down. We contacted Tincknells, who sent out an engineer the next day. When he found that it was beyond repair he explained the problem clearly and at our request arranged for a quotation for a replacement to sent within 24 hours. We accepted it at once, and arrangements for the work to be done were put in hand immediately, and adjusted to accommodate our need to be away from home for one of the days proposed. The works went exactly as planned and the installation team were friendly, polite, and very efficient.
Customer in Somerset Posted on 06/02/2024 , work completed 05/02/2024
The trader replied (on 08/02/2024)
Thank you so much for your review, we know our team always work hard but it's so reassuring to see comments like this! We hope your new boiler keeps you warm for many years to come, and we look forward to seeing you again next year for it's annual service. If you need anything from us in the meantime please feel free to call us on 01749 678828. With warm wishes from all of us at Tincknell Heating
Cold Showers in Winter - No Thanks!
Customer Service
Quality
Value
Our boiler broke down just after Christmas. I called Tinknells Heating and an engineer arrived the same day. To repair it would have cost in excess of £500, so we elected to replace it as we guessed it was ancient. Ollie then came out to look at our sad, useless boiler and we had an estimate the following day. Unfortunately the plumbers merchants were all closed until 2 January, which meant cold showers for a week. I admit to improper language during that period. But first thing on 3 January, Ollie and Liam were on the doorstep, tools in hand! By 4pm that day, Beatrice Boiler was up and running. Hot showers were back. Both Ollie and Liam worked really hard all day, leaving everywhere clean and tidy. Thanks to them and the team back at base, Nick and Pat, who kept us updated throughout. We can’t recommend Tinknells highly enough.
Customer in Somerset Posted on 29/01/2024 , work completed 03/01/2024
The trader replied (on 01/02/2024)
Brrr... We're so pleased Beatrice has been keeping you toasty these past few weeks and that cold showers are now a thing of the past! Ollie and Liam have been notified of their job well done, and Nick and Pat in the office would be more than happy to speak with you if there's anything else you need - just give them a call on 01749 678828. Warm and cosy wishes from all of us at Tincknell Heating
Great service
Customer Service
Quality
Value
I couldn't be more pleased. Not the cheapest, but thorough and helpful. From start to finish I felt that I was getting an excellent service
Customer in Somerset Posted on 12/01/2024 , work completed 12/01/2024
The trader replied (on 24/01/2024)
Thank you so much for your lovely review, we're so pleased you're pleased! If you need anything from us again please just reach out to us on 01749 678828. Warm wishes from all of us at Tincknell Heating
Fitting new boiler
Customer Service
Quality
Value
Our boiler broke down on December 12th and we contacted Tincknells for a visit on the 13th. The boiler was not able to be repaired and the same day we received a visit to quote for a new boiler. By late afternoon on the 13th, we had a detailed quote for a new boiler which we accepted. The boiler has been fitted on December 21st/22nd. The engineers Liam and Liam were punctual, thoroughly professional and did a fantastic job installing the new boiler. The quality of their workmanship has been excellent and they left everything in a very clean and tidy condition. We have used Tincknells to service our boiler for the last 15 years and their service, as always, has been exemplary.
Customer in Somerset Posted on 22/12/2023 , work completed 22/12/2023
The trader replied (on 02/01/2024)
What a wonderful review, thank you so much for taking the time to leave you comments. We're thrilled that Liam and Liam were such a help, and we look forward to keeping you warm for many years to come! If we can help you with anything else please call the team on 01749 678828. In the meantime, happy new year from all of us at Tincknell Heating.