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Endorsed by

Which

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Trusted Traders

Tincknell Heating

Profile thumb tincknell heating

4.9

288 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

June 20
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

4.9
288 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Boiler service
Customer Service
Quality
Value
Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.
Customer in Somerset Posted on 03/09/2020 , work completed 03/08/2020
Highly recommended
Customer Service
Quality
Value
The whole company are just very professional and helpful. The installation of the heating boiler has gone so smoothly, spotlessly clean up behind them. Lovely experience
Diane, Cheddar Posted on 20/08/2020 , work completed 11/08/2020
The trader replied (on 03/09/2020)
Dear Diane, many thanks for your time in completing a lovely review. It's great to receive such good feedback and I hope we can continue to offer our services to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Happy With The Work
Customer Service
Quality
Value
Was very happy with the prompt attention and the way they worked. Would use them again.
Which? Trusted Traders Consumer Posted on 03/08/2020 , work completed 03/08/2020
The trader replied (on 04/08/2020)
Thank you for your review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
External oil boiler installation
Customer Service
Quality
Value
It was a pleasure to have Oliver, Liam and Steve survey our home and upgrade our old internal Worcester boiler to an external one. As a customer of some 20+ years it came as no surprise that the installation team were polite, professional and extremely knowledgeable and it was a pleasure to have them working in our home as they observed the new and ever changing Covid protocols.
Customer in Somerset Posted on 23/07/2020 , work completed 23/07/2020
The trader replied (on 11/08/2020)
Thank you very much for your fantastic review, its great to receive such good feedback and I will make sure Oliver, Liam and Steve receive a copy of your review. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Usual good service
Customer Service
Quality
Value
Despite the complications arising from the pandemic and lockdown our service was completed as near as possible to the original appointment. In the interim we were kept fully informed. The service was completed efficiently as usual.
Customer in Bath and North East Somerset Posted on 28/06/2020 , work completed 11/06/2020
The trader replied (on 16/07/2020)
Many thanks for your time and fantastic comments in your review. Its great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Stay safe and warmest regards from everyone @ Tincknell Heating.
First rate
Customer Service
Quality
Value
Completely professional from start to finish. Boiler now installed in our garage. Excellent communication throughout. Extremely happy with the result.
Customer in Somerset Posted on 17/06/2020 , work completed 16/06/2020
The trader replied (on 29/06/2020)
Thank you very much for your kind review and comments, we are always grateful for such good feedback. We hope we can be of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
change from oil to gas
Customer Service
Quality
Value
Lee and Liam did an excellent job. They were very polite, very tidy. They managed to fit some extra radiators for me. Which surprised me with the lock down and managing to get radiators. It was a job well done. Thank you for the flowers and l would highly recommend Tincknell for great service. Lee and Liam know their jobs and are very good at it.
Ann - Customer in Dorset Posted on 17/06/2020 , work completed 12/06/2020
The trader replied (on 29/06/2020)
Dear Ann, many thanks for your kind comments in your review. We are pleased to hear you are happy with the installation. I will be sure to pass on your review to Lee and Liam. Enjoy the flowers and should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Heating install and service contract
Customer Service
Quality
Value
Our oil boiler was installed and is maintained by tincknell heating. Boiler fitted 4 years ago and regularly serviced,always carried out efficiently clean and tidy.not a single problem todate very pleased with the service they provide, would not hesitate to recommend them.
Customer in Wiltshire Posted on 15/06/2020 , work completed 11/06/2020
The trader replied (on 29/06/2020)
Thank you for your time and fantastic review. We appreciate your comments and I will make sure to pass your review on to our team. I hope we can continue to be of service to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Efficient & effective service
Customer Service
Quality
Value
Arrived on time & completed the boiler maintenance & cleaned up afterwards. Was very friendly throughout the visit.
Customer in Somerset Posted on 15/06/2020 , work completed 08/06/2020
The trader replied (on 29/06/2020)
Thank you for taking the time to leave a lovely review of our services. Should you require our services in the future please feel free to contact our Heating Services department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Excellent service notwithstanding Covid 19 constraints
Customer Service
Quality
Value
Due to Covid 19 our regular Aga service date had to be cancelled. However as lockdown eased Tincknells contacted us to rearrange a new service date if we wished to proceed. We were told exactly what to expect and sent a follow up email to confirm the arrangements and requirements. On the day the Engineer arrived at the expected time, carried out the work diligently and explained all that he had done after first establishing whether or not there were any specific issues or problems that we needed him to address. He tided up after himself and ensured that all was in order before leaving the site. Everyone involved in the cancellation, rescheduling and carrying out the Service was professional, courteous, friendly and apologetic for the delay which was clearly unavoidable and beyond the Company's control. Can't fault any aspect.
Customer in North Somerset Posted on 15/06/2020 , work completed 09/06/2020
The trader replied (on 29/06/2020)
Thank you very much for the review and we appreciate your comments. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.