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Endorsed by Which? Trusted Traders

Tincknell Heating

Profile thumb tincknell heating
4.9

317 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

June 20
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
317 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Prompt Service
Customer Service
Quality
Value
My oil AGA cooker was losing heat rapidly and was due a service. I phoned Tincknell and Pat in the office was very helpful, noting that Rob our normal engineer was working that day at a nearby property. He rang me back and said he could fit me in that afternoon. Always cheerful, he gets on with sorting out the problem and leaves no mess when he leaves. While most appointments are not always quite as quick as this one, they have invariably provided me with a reasonably fast turn around for boiler and AGA service for over 25 years.
Customer in Devon Posted on 03/09/2021 , work completed 31/08/2021
Difficult job
Customer Service
Quality
Value
Keith and Liam were exceptionally able and communicative in very trying circumstances. They fitted an entire gas system and boiler into an old cottage which still retained the original lead pipes throughout. They were careful to move all furniture and precious items in two bedrooms, traced the pipes under floorboards, and replaced them, leaving the rooms almost as they found them. Our boiler was over 25 years old and has been replaced by an efficient and easily workable system which we will greatly appreciate in years to come. I have nothing but admiration for their skill and the care which they took, and would not hesitate to use their company again.
David Posted on 13/08/2021 , work completed 13/08/2021
Excellent Service
Customer Service
Quality
Value
Arrived on time. Finished on time, friendly, courtious service. Stuck to the quote and would recommend to a friend
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 05/08/2021
The trader replied (on 17/08/2021)
Thank you for your review, your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First boiler service
Customer Service
Quality
Value
Keith was friendly, professional and thorough throughout. Explained the work he was completing and the reason for it.
Customer in Somerset Posted on 09/08/2021 , work completed 06/08/2021
The trader replied (on 17/08/2021)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work undertaken by our engineer Keith. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Great support with solving a boiler fuel leak inside our kitchen!
Customer Service
Quality
Value
A call back from Tincknells Thursday morning after our worried message the night before, led to one of their Engineers arriving before 10am, the same day. Fausto then assessed what the issue was, a pinhole leak on the internal fuel feed pipe. He carefully removed the failed pipe, made-up a like for like new replacement, re-fitted everything, then after carefully testing the final fitment, all was resolved. So, after no more than an hour, the leak was dealt with. What a professional task, carried-out by Fausto, a likeable, genuinely concerned person, who gave us considerable confidence in a job well done. A real credit to Tincknells. Brilliant team attitude. 👏 Still re-tiling and some decorating to resolve, but that will happen. Thanks from the Newton’s. 👍😎
Tony in Somerset Posted on 15/07/2021 , work completed 15/07/2021
The trader replied (on 19/07/2021)
Thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help. I will make sure your review is passed onto Fausto, I know he will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be only too happy to help. Warmest regards everyone @ Tincknell Heating.
Fuel Tank Replacement
Customer Service
Quality
Value
They arrived on the agreed day with everything they needed for the installation. The team were extremely professional and knew exactly what they were doing. The work was carried out efficiently and the team did an excellent job. I would have no hesitation in recommending Tincknell Heating to anyone.
Roger in Somerset Posted on 10/06/2021 , work completed 08/06/2021
The trader replied (on 11/06/2021)
Thank you for your lovely review and kind comments. I will make sure your review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be happy to help. Warmest regards everyone @ Tincknell Heating.
Responsive, effective and efficient
Customer Service
Quality
Value
I just want to give a great big shout out for Tincknell Heating! Our oil fired combi boiler developed a noticeable leak yesterday evening. We turned it off and left it until this morning to contact for repair, to make it easier and cheaper for all concerned. We can cope without these modern day luxuries... for a while. Tincknell's was contacted via our landlords this morning at about 9:30am and the guys were out within 2-3 hours. It's now totally fixed and we have the luxury of hot water once more. Thank you to all involved. Great service!
Rebecca in Somerset Posted on 08/06/2021 , work completed 08/06/2021
The trader replied (on 09/06/2021)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Simply the best
Customer Service
Quality
Value
We found Tincknells very professional in all aspects from providing a quotation following a visit from their engineer to agreeing dates and completing the job which in our case was not straightforward. We could not recommend them more highly. They were Superb.
Pauline in Somerset Posted on 06/05/2021 , work completed 23/03/2021
The trader replied (on 10/05/2021)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work carried out. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Replacement Oil Tank and relocation of Boiler
Customer Service
Quality
Value
We required a new Oil Tank as the old tank was showing signs of splitting. At the same time we took the opportunity to move the location of our existing boiler and fit a new oil line. We contacted 5 tradespersons to quote for the works. Tincknell Fuels provided the most efficient service of all the tradespersons from start to finish. The initial contact with the Office was handled very professionally with immediate email responses and confirmations of site appointments. Bearing in mind that this was during the covid pandemic! From that initial contact, the site visits were carried out well and we were informed of our options. The quotations that followed were clear and concise and as it happens also very competitive. The works were carried out in 2 tranches and again because of covid moved at my request with no hesitation. On the dates in question, the workmen turned up on time and completed the works as stated in the timescale mentioned with the minimum disruption. The follow up calls were very kind and flowers received by my wife were a lovely touch. I have never written a review before but I have no doubt in thoroughly recommending Tincknell Fuels for the outstanding service and customer support throughout what is a daunting process. Our thanks goes to the whole team for their great service.
Stephen in Somerset Posted on 05/05/2021 , work completed 20/04/2021
The trader replied (on 07/05/2021)
Thank you so much for the fantastic review and lovely comments Stephen. I will make sure our installation team receive a copy of your review, I know they will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells. If you have any questions, please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Replaced Oil Tank
Customer Service
Quality
Value
My oil tank developed a crack and needed replacing. New regulations meant that the tank needed to be re-sited further from the garage and my fence. I was very happy with the work. They arrived at 9.30 am and were finished at around 4.00 pm. They have always been a satisfactory company to deal with over the past 16 years.
Which? Trusted Traders Consumer Posted on 15/04/2021 , work completed 14/04/2021
The trader replied (on 16/04/2021)
Thank you very much for the fantastic review, we really appreciate your kind comments. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.