Tincknell Heating

My oil AGA cooker was losing heat rapidly and was due a service. I phoned Tincknell and Pat in the office was very helpful, noting that Rob our normal engineer was working that day at a nearby property. He rang me back and said he could fit me in that afternoon. Always cheerful, he gets on with sorting out the problem and leaves no mess when he leaves. While most appointments are not always quite as quick as this one, they have invariably provided me with a reasonably fast turn around for boiler and AGA service for over 25 years.

Keith and Liam were exceptionally able and communicative in very trying circumstances. They fitted an entire gas system and boiler into an old cottage which still retained the original lead pipes throughout. They were careful to move all furniture and precious items in two bedrooms, traced the pipes under floorboards, and replaced them, leaving the rooms almost as they found them. Our boiler was over 25 years old and has been replaced by an efficient and easily workable system which we will greatly appreciate in years to come. I have nothing but admiration for their skill and the care which they took, and would not hesitate to use their company again.

Keith was friendly, professional and thorough throughout. Explained the work he was completing and the reason for it.

A call back from Tincknells Thursday morning after our worried message the night before, led to one of their Engineers arriving before 10am, the same day. Fausto then assessed what the issue was, a pinhole leak on the internal fuel feed pipe. He carefully removed the failed pipe, made-up a like for like new replacement, re-fitted everything, then after carefully testing the final fitment, all was resolved. So, after no more than an hour, the leak was dealt with. What a professional task, carried-out by Fausto, a likeable, genuinely concerned person, who gave us considerable confidence in a job well done. A real credit to Tincknells. Brilliant team attitude. 👏 Still re-tiling and some decorating to resolve, but that will happen. Thanks from the Newton’s. 👍😎

They arrived on the agreed day with everything they needed for the installation. The team were extremely professional and knew exactly what they were doing. The work was carried out efficiently and the team did an excellent job. I would have no hesitation in recommending Tincknell Heating to anyone.

I just want to give a great big shout out for Tincknell Heating! Our oil fired combi boiler developed a noticeable leak yesterday evening. We turned it off and left it until this morning to contact for repair, to make it easier and cheaper for all concerned. We can cope without these modern day luxuries... for a while. Tincknell's was contacted via our landlords this morning at about 9:30am and the guys were out within 2-3 hours. It's now totally fixed and we have the luxury of hot water once more. Thank you to all involved. Great service!

We found Tincknells very professional in all aspects from providing a quotation following a visit from their engineer to agreeing dates and completing the job which in our case was not straightforward. We could not recommend them more highly. They were Superb.

We required a new Oil Tank as the old tank was showing signs of splitting. At the same time we took the opportunity to move the location of our existing boiler and fit a new oil line. We contacted 5 tradespersons to quote for the works. Tincknell Fuels provided the most efficient service of all the tradespersons from start to finish. The initial contact with the Office was handled very professionally with immediate email responses and confirmations of site appointments. Bearing in mind that this was during the covid pandemic! From that initial contact, the site visits were carried out well and we were informed of our options. The quotations that followed were clear and concise and as it happens also very competitive. The works were carried out in 2 tranches and again because of covid moved at my request with no hesitation. On the dates in question, the workmen turned up on time and completed the works as stated in the timescale mentioned with the minimum disruption. The follow up calls were very kind and flowers received by my wife were a lovely touch. I have never written a review before but I have no doubt in thoroughly recommending Tincknell Fuels for the outstanding service and customer support throughout what is a daunting process. Our thanks goes to the whole team for their great service.