Tincknell Heating

The boiler stopped working (16 yrs old). Called Tincknells Heating who service our boiler for an emergency visit. The engineer, Keith, attended and fitted a new part. Service was due soon and to keep an eye on it. It did not last that long. Keith did a thorough service. He explained (not easy with COVID restrictions) what the problems were. He was very in tune the boiler noises and when it was going wrong. New parts would be required and after contact with his office, had prices available within minutes. Too much for an old boiler, so we asked about a new one. Nick, in the office, had costs ready in no time, sending me all the information by email. Decided to go ahead and he set it in motion. Arranged a fitting date for 29th December. Two fitters arrived promptly and set to work immediately. Covered the floor and stair carpet to keep it clean. In no time, the old boiler was out. They worked solidly and had the new boiler working by the end of the day, running cleaner through the system overnight. The next day, they arrived promptly, drained the system to remove the cleaner, before refilling and checking. They were excellent at explaining the workings of the new boiler and the thermostat. New pipework was excellent. Clean, tidy workers. Very professional, very cheerful. Nick offered several ways to pay and we opted for finance, which he helped set up. Very efficient. A trusted local firm which I will continue to use. Well done.

After a series of intermittent problems with our 12 year old central heating system which Tincknells did their best to resolve, we decided to have the boiler replaced together with the troublesome valves. This was done on the agreed day. The team arrived on time, were pleasant, quiet, wore masks all the time and left everything clean and tidy. All now well. We particularly like the fact that they are a local company. My wife particularly appreciated the big bunch of flowers they sent!

From the moment I telephoned Nick Turner, things progressed rapidly. Within 2 hours Tincknell’s had sent a reprentative, and later that same afternoon a specialist team came by. Nick could not have been more helpful. An appointment was arranged for just three days later to replace my mother’s old oil tank, and the team that came did a fabulous job. Tincknells could not have reacted quicker to my mother’s predicament , and I am very grateful to all of them. What a professional and caring enterprise. I hope the Chairman reads this Thankyou.

As ever Tincknell's provided an excellent service. I have had to call on them for various reasons in 2020 and every time they have gone the extra mile to provide the help I needed with oil deliveries, tank replacement etc. All work has been done efficiently and in a very friendly manner. Well done to all Tincknell's staff both in the office and on the road.

Thank you to all at Tincknells for the excellent service you have provided us in regards to our oil tank replacement. From start to finish the service has been nothing but excellent from Tincknells. Mike and Gary who fitted the tank were punctual, polite, professional and extremely tidy. I would have no hesitation in recommending your services to others.

We have used Tincknells to service our gas central heating system for several years and are pleased with both the quality of the work done and the charges. During a recent service we mentioned occasional malfunction of the ignition on the heating and hot water system so they made serveral visits checking possible causes, starting with the cheapest option. As the bill mounted up it seemed that a total replacement was the best option. This was carried out over two days. The first day involved setting up scaffolding which was well thought out as the scaffold company had made a previous site visit and recommended a cheaper option. Scaffold was.up and down on the first day and the work was completed on the second day. All work was clean and they consulted with us as the work progressed. A return visit after completion was no problem to clarify operation. We were not charged for the original service or fault-finding visits and parts which is very decent customer service.

We cannot praise the team at Tincknells enough for their professional friendly and prompt actions experienced when our boiler started to overheat the house. I live with my mother who is in her 80's who has medical issues, therefore we keep the temperature to 21, however, even she was feeling the heat at a balmy 26. I reported the fault in the morning and was told someone would be out but priority would go to those without heating so may not be today. Later in the afternoon we had a call and some came out and fixed the fault. The fault was identified and faulty valve replaced there was no mess and control panel was explained we were not confident with the controls. Thank you to the office staff and maintenance Engineer all of whom were polite and professional at all times

We decided to relocate our central heating boiler from the kitchen and on advice from Tincknell Fuels Ltd. we had an outside boiler installed. Tincknell provided us with a quotation which we accepted and the work was scheduled for October 19 and 20. The team of two engineers together with an apprentice arrived on the 19th. and on time. We were pleased to see that the two senior men treated their apprentice with consideration and integrity. The installation team were very caring and careful in moving around our property. We were very impressed with the professionalism and hard work of the men and the installation was completed on time and in budget. There was a minor problem found late on the last day which was dealt with to our satisfaction the following day. We would have no hesitation in recommending TINCKNELL FUELS LTD. for their quality and service.

As always, the engineer was punctual, friendly and efficient . I can recommend Tincknell with confidence

The Tincknell engineer arrived on time and carried out a thorough service; he was helpful and friendly. Excellent service and I will use Tincknells again.