Tincknell Heating

As ever Tincknell's provided an excellent service. I have had to call on them for various reasons in 2020 and every time they have gone the extra mile to provide the help I needed with oil deliveries, tank replacement etc. All work has been done efficiently and in a very friendly manner. Well done to all Tincknell's staff both in the office and on the road.

Thank you to all at Tincknells for the excellent service you have provided us in regards to our oil tank replacement. From start to finish the service has been nothing but excellent from Tincknells. Mike and Gary who fitted the tank were punctual, polite, professional and extremely tidy. I would have no hesitation in recommending your services to others.

We have used Tincknells to service our gas central heating system for several years and are pleased with both the quality of the work done and the charges. During a recent service we mentioned occasional malfunction of the ignition on the heating and hot water system so they made serveral visits checking possible causes, starting with the cheapest option. As the bill mounted up it seemed that a total replacement was the best option. This was carried out over two days. The first day involved setting up scaffolding which was well thought out as the scaffold company had made a previous site visit and recommended a cheaper option. Scaffold was.up and down on the first day and the work was completed on the second day. All work was clean and they consulted with us as the work progressed. A return visit after completion was no problem to clarify operation. We were not charged for the original service or fault-finding visits and parts which is very decent customer service.

We cannot praise the team at Tincknells enough for their professional friendly and prompt actions experienced when our boiler started to overheat the house. I live with my mother who is in her 80's who has medical issues, therefore we keep the temperature to 21, however, even she was feeling the heat at a balmy 26. I reported the fault in the morning and was told someone would be out but priority would go to those without heating so may not be today. Later in the afternoon we had a call and some came out and fixed the fault. The fault was identified and faulty valve replaced there was no mess and control panel was explained we were not confident with the controls. Thank you to the office staff and maintenance Engineer all of whom were polite and professional at all times

We decided to relocate our central heating boiler from the kitchen and on advice from Tincknell Fuels Ltd. we had an outside boiler installed. Tincknell provided us with a quotation which we accepted and the work was scheduled for October 19 and 20. The team of two engineers together with an apprentice arrived on the 19th. and on time. We were pleased to see that the two senior men treated their apprentice with consideration and integrity. The installation team were very caring and careful in moving around our property. We were very impressed with the professionalism and hard work of the men and the installation was completed on time and in budget. There was a minor problem found late on the last day which was dealt with to our satisfaction the following day. We would have no hesitation in recommending TINCKNELL FUELS LTD. for their quality and service.

As always, the engineer was punctual, friendly and efficient . I can recommend Tincknell with confidence

The Tincknell engineer arrived on time and carried out a thorough service; he was helpful and friendly. Excellent service and I will use Tincknells again.

As a long standing customer of Tincknells I have no hesitation in giving them top marks. Over the years i have always had excellent service from engineers, fitters and telephone staff . They are always pleasant, polite and helpful. Any work has been problem free and efficiently carried out. I would recommend them to everyone.

Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.