Endorsed by Which?

Tincknell Heating

4.9

400 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
400 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Reliable service
Customer Service
Quality
Value
As a long standing customer of Tincknells I have no hesitation in giving them top marks. Over the years i have always had excellent service from engineers, fitters and telephone staff . They are always pleasant, polite and helpful. Any work has been problem free and efficiently carried out. I would recommend them to everyone.
Customer in Somerset Posted on 23/09/2020 , work completed 17/09/2020
The trader replied (on 08/10/2020)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I hope we can continue to be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Boiler service
Customer Service
Quality
Value
Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.
Customer in Somerset Posted on 03/09/2020 , work completed 03/08/2020
The trader replied (on 08/10/2020)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work carried out by Paul. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Highly recommended
Customer Service
Quality
Value
The whole company are just very professional and helpful. The installation of the heating boiler has gone so smoothly, spotlessly clean up behind them. Lovely experience
Diane, Cheddar Posted on 20/08/2020 , work completed 11/08/2020
The trader replied (on 03/09/2020)
Dear Diane, many thanks for your time in completing a lovely review. It's great to receive such good feedback and I hope we can continue to offer our services to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Happy With The Work
Customer Service
Quality
Value
Was very happy with the prompt attention and the way they worked. Would use them again.
Which? Trusted Traders Consumer Posted on 03/08/2020 , work completed 03/08/2020
The trader replied (on 04/08/2020)
Thank you for your review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
External oil boiler installation
Customer Service
Quality
Value
It was a pleasure to have Oliver, Liam and Steve survey our home and upgrade our old internal Worcester boiler to an external one. As a customer of some 20+ years it came as no surprise that the installation team were polite, professional and extremely knowledgeable and it was a pleasure to have them working in our home as they observed the new and ever changing Covid protocols.
Customer in Somerset Posted on 24/07/2020 , work completed 23/07/2020
The trader replied (on 11/08/2020)
Thank you very much for your fantastic review, its great to receive such good feedback and I will make sure Oliver, Liam and Steve receive a copy of your review. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Boiler service
Customer Service
Quality
Value
This service was completed in the latter stage of Covid Lockdown but in accordance with a Safety Protocol prepared by Tincknells and agreed with me in advance. The engineer arrived on time and adhered to the guidance in the Protocol throughout. Once he'd completed the service he left me a Service Report Sheet & verbally explained what he'd done. Despite the Covid strictures & unseasonally wet weather he conducted himself in a professional, respectful but nevertheless cheerful and friendly manner and left the premises as tidy as he found them.
Customer in Bath and North East Somerset Posted on 09/07/2020 , work completed 18/06/2020
The trader replied (on 03/11/2020)
Many thanks for your time and fantastic comments in your review. Its great to receive such good feedback and your comments are highly appreciated. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Usual good service
Customer Service
Quality
Value
Despite the complications arising from the pandemic and lockdown our service was completed as near as possible to the original appointment. In the interim we were kept fully informed. The service was completed efficiently as usual.
Customer in Bath and North East Somerset Posted on 28/06/2020 , work completed 11/06/2020
The trader replied (on 16/07/2020)
Many thanks for your time and fantastic comments in your review. Its great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Stay safe and warmest regards from everyone @ Tincknell Heating.
First rate
Customer Service
Quality
Value
Completely professional from start to finish. Boiler now installed in our garage. Excellent communication throughout. Extremely happy with the result.
Customer in Somerset Posted on 17/06/2020 , work completed 16/06/2020
The trader replied (on 29/06/2020)
Thank you very much for your kind review and comments, we are always grateful for such good feedback. We hope we can be of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
change from oil to gas
Customer Service
Quality
Value
Lee and Liam did an excellent job. They were very polite, very tidy. They managed to fit some extra radiators for me. Which surprised me with the lock down and managing to get radiators. It was a job well done. Thank you for the flowers and l would highly recommend Tincknell for great service. Lee and Liam know their jobs and are very good at it.
Ann - Customer in Dorset Posted on 17/06/2020 , work completed 12/06/2020
The trader replied (on 29/06/2020)
Dear Ann, many thanks for your kind comments in your review. We are pleased to hear you are happy with the installation. I will be sure to pass on your review to Lee and Liam. Enjoy the flowers and should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Heating install and service contract
Customer Service
Quality
Value
Our oil boiler was installed and is maintained by tincknell heating. Boiler fitted 4 years ago and regularly serviced,always carried out efficiently clean and tidy.not a single problem todate very pleased with the service they provide, would not hesitate to recommend them.
Customer in Wiltshire Posted on 15/06/2020 , work completed 11/06/2020
The trader replied (on 29/06/2020)
Thank you for your time and fantastic review. We appreciate your comments and I will make sure to pass your review on to our team. I hope we can continue to be of service to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.