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Tincknell Heating

4.9

384 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
A first class experience
Customer Service
Quality
Value
Tincknell Heating were recommended to me by a work colleague and from the very first contact were efficient, helpful and courteous. They installed a new gas boiler and because the job didn't take as long as planned, gave us a discount on the price. Aftercare has also been first class. It was a pleasure to have Keith and Ollie in our home.
Philip, Avon Posted on 13/05/2019 , work completed 13/05/2019
Recommended
The trader replied (on 30/05/2019)
Dear Philip, many thanks for your kind comments in your review. We are pleased to hear you are happy with the boiler change. I will be sure to pass on your review to Keith and Ollie. Should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent service and very professional
Customer Service
Quality
Value
Initial enquiry over phone extremely well handled and professional. Gave me an excellent impression of the company. Communications were brilliant from arranging initial quote to updates and booking installation. Engineers who came out were very friendly and professional. Quality product(s) installed. This company is well worth paying the money for the customer care is outstanding, along with the warranty. After dealing with a poor company previously, Tincknells are a breath of fresh air and lovely to deal with. Can't thank them enough.
Amy, Dorset Posted on 02/05/2019 , work completed 02/05/2019
Recommended
The trader replied (on 29/05/2019)
Dear Amy, thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help and we look forward to looking after your new boiler for many years to come. I will make sure your thanks and review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be only too happy to help. Warmest regards everyone @ Tincknell Heating.
Efficient & polite
Customer Service
Quality
Value
They were efficient and responded rapidly to my initial approach for an estimate & had completed the installation of a new oil tank 11 days after I rang to ask them to come & look at the job.
Which? Trusted Traders Consumer Posted on 24/04/2019 , work completed 24/04/2019
Recommended
The trader replied (on 03/05/2019)
Many thanks for taking the time to complete a review of our installation. I will make sure to pass on your review to our installers, I know they will appreciate your comments. Should you require our services again please do not hesitate to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Professional
Customer Service
Quality
Value
Highly recommended.
Kenneth, Avon Posted on 18/04/2019 , work completed 18/04/2019
Recommended
The trader replied (on 02/05/2019)
Dear Kenneth, many thanks for your time and recommendation. Should you require our services in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
A fast efficient service.
Customer Service
Quality
Value
We had a new boiler fitted. The installation was carried out by Keith Davey, Ollie Smart, Steve Elvin and Liam Barlow. They were punctual, efficient, clean and very professional and ensured we knew how to use the controls. We were very impressed and would use them again.
Keith, Somerset Posted on 15/04/2019 , work completed 15/04/2019
Recommended
The trader replied (on 30/04/2019)
Dear Keith, thank you for your time and lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I will make sure to pass on your review to our installation team, I know they will appreciate your comments. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.
Excellent installation
Customer Service
Quality
Value
Excellent installation of new boiler by pleasant and efficient, hard-working tradesmen who lived up to their accredited status - highly recommended.
Ron, Somerset Posted on 11/04/2019 , work completed 11/04/2019
Recommended
The trader replied (on 30/04/2019)
Dear Ron, thank you for your time and kind comments in your review. I am pleased to hear you are happy with the installation of your new boiler and we welcome your recommendation. Should you require our services in the future please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Very happy
Customer Service
Quality
Value
Installed new boiler. Arrived on time. Pleasant and good at communicating progress during the day. Explained how everything worked. Very happy with having used Tincknells.
C, Avon Posted on 03/04/2019 , work completed 03/04/2019
Recommended
The trader replied (on 30/04/2019)
Many thanks for your time and kind review C. I am pleased to hear you had such a great experience with Tincknells. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Very good.
Customer Service
Quality
Value
Work undertaken most satisfactory. Very pleased.
Raymond J, Somerset Posted on 01/04/2019 , work completed 01/04/2019
Recommended
The trader replied (on 14/05/2019)
Dear Raymond J, many thanks for your time and review. I am really happy to hear you are pleased with the work undertaken. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First class service.
Customer Service
Quality
Value
Quotation was very detailed. Work carried out on dates advised to a very high standard. Final cost was price quoted. Extremely professional from start to finish.
Chris, Somerset Posted on 01/04/2019 , work completed 01/04/2019
Recommended
The trader replied (on 30/04/2019)
Many thanks for your kind review Chris. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out from start to finish. hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Recommend
Customer Service
Quality
Value
Great service, prompt, tidy and took time to explain process, warranty and user instructions. Would recommend.
Jarrod, Somerset Posted on 28/03/2019 , work completed 28/03/2019
Recommended
The trader replied (on 16/04/2019)
Dear Jarrod, many thanks for your time and kind review. We appreciate your comments and welcome your recommendation. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
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029 2267 0040
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Standard network rate.