Tincknell Heating

When our trusty old boiler broke the day after getting back from out holiday I rang Tincknells, who were just fabulous from the moment I spoke to the lovely lady on the phone. Nick phoned and a date for a new boiler was arranged. On installation day, Liam and Matt arrived on time and off they went. The day was unstressful, and fun. They worked really hard, left no mess and Liam explained how everything worked. Matt is just finishing his 4 year training and was watched by two really nice men from a local college. I'm going to take out the system care plan and I can't praise Liam and Matt enough. Before they went I was given a beautiful bouquet of flowers. A fabulous experience. I would recommend this company.

Annual Service carried out at the time specified. Cheerful positive engineer. No idea of the quality of work as I am not an engineer but I am confident any after care problems would be dealt with from previous experience. My only quibble would be that the invitation to have a service and the appointment were made by email but without any reference to the cost. So if I wished to go ahead I had to ask - hence the 4 Stars. I can't really rate the quality or value of this visit until I see how the boiler performs during the year but last year there was no problem so I've given 5 stars.

The contract was to remove the existing Heating Boiler and replace with a new Worcester Bosch Greenstar Danesmoor Utility Oil fired Boiler over a 3 day period 19 - 21 August. The team of 2 Technicians and one Apprentice arrived on time each day and worked to their published schedule with the team leader briefing us clearly at each stage of the work. All three were well presented, polite, courteous, cooperative and considerate and dealt with all our queries and observations including some additional tasks not originally planned for. All tasks were carried out professionally and they were very tidy workers clearing up as they went along. Once installed the new boiler was tested rigorously, the full heating system was flushed and cleaned twice before draining and refilling with inhibitor and final test. Several faults with radiators were rectified, a faulty new switch unit was replaced and a new floor air grille was fitted. The Team briefed my wife & I on all the controls, new equipment and actions to take in case of failures or emergencies and the manufacturer's guarantee and Tincknell Heating support. We were provided with a full set of manufacturer's operating manuals for each piece of new equipment. At time of completion and sign off, the Team presented my wife with a flower arrangement on behalf of the company. It was a job very well done!

As always Gerald arrived promptly, was pleasant and chatty, but got on with the job of servicing our Rayburn straight away. We only use the hot water side of the Rayburn, we do not use the cooker, so Gerald negotiated with the office to get a discount on our bill due to the reduced work required. All was completed in a fair and professional manner. I highly recommend Tincknell Heating for the prompt reliability and fairness of pricing.

This was the first time I had used Tinknells to service my oil fired boiler. Steve, the service engineer arrived promptly at the arranged time, and was competent and methodical in his work. The basic service was pre paid, but 3 additional items were identified as needing to be replaced. All of this was clearly explained, and the extra costs were detailed. When the work was completed the work area was left clean and tidy, and all materials were removed. The service sheet detailed the work done and showed the additional costs. A final invoice for the additional costs was received promptly.

Tincknell have been carrying out our annual boiler service for more than 20 years. During that time they have also replaced the boiler. All the engineers we have met during this time have been very professional and friendly. The young man that carried out the recent service was friendly, a good communicator and a credit to the company.

Moving into a property with a limited knowledge or experience of 'modern' heating controls I required a run down of 'what does what when'. Thanks to Tincknell, now I know!

Tincknells have installed and serviced my boilers for over 20 years. They have always given me great service. The engineers are always on time, thorough and tidy. A reliable local company who always give efficient and reasonably priced service.

I have found the engineers that come are very pleasant and efficient at the work they do. I have used Tincknells for a number of years and found the workmanship faultless.

The engineer arrived at the time booked, was friendly, and promptly replaced the gauge which has subsequently functioned accurately.