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Tincknell Heating

4.9

400 Reviews

Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance

  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
400 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Most impressed
Customer Service
Quality
Value
Our aged boiled broke down. Phoned Tincknell who sent us a engineer David. He was brilliant. The boiler needed a new pump and other items to put it into working order. Tincknell reacted quickly to our problem. I was most impressed.
Eric, Avon Posted on 09/11/2018 , work completed 09/11/2018
Recommended
The trader replied (on 07/12/2018)
Dear Eric, many thanks for your kind review. I will make sure David receives a copy of your feedback, I know he will greatly appreciate your comments. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Highly recommended
Customer Service
Quality
Value
I recently needed to have a new boiler installed, which at the time seemed like a major job. However, I need not have worried. Everyone I spoke to at Tincknell’s was polite, friendly, helpful and knowledgeable. Nothing seemed to be too much trouble, I was not rushed into making any decisions, and communication to and fro during this time was always reliable and courteous. Once I had made my decisions, my new boiler was fitted promptly and efficiently. The team left my home just as they found it (except a lot warmer!) and I have no hesitation in recommending them to others. Thank you, Tincknell’s, for a job very well done.
Debbie Posted on 02/11/2018 , work completed 02/11/2018
Recommended
The trader replied (on 23/11/2018)
Dear Debbie, thank you very much for your fantastic review of our services. We appreciate your comments and highly welcome your recommendation. I will make sure our installation team receive a copy of your review. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Quick & very helpful & clean.
Customer Service
Quality
Value
Speedy response to the situation. Clear information & advice.
Julia, Somerset Posted on 31/10/2018 , work completed 31/10/2018
Recommended
The trader replied (on 15/11/2018)
Dear Julia, many thanks for your time and kind review. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First class.
Customer Service
Quality
Value
Prompt, efficient service. Friendly & left everything tidy & removed old tank. Couldn't fault this service. Excellent.
Francis, Somerset Posted on 25/10/2018 , work completed 25/10/2018
Recommended
The trader replied (on 05/04/2019)
Thank you Francis for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Chemical flush of heating system
Customer Service
Quality
Value
2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.
andrew Nicholas Posted on 15/10/2018 , work completed 15/10/2018
Recommended
The trader replied (on 01/11/2018)
Thank you for your time in completing a kind review of our services Andrew. We appreciate your comments and I am pleased you are happy with the work carried out. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Prompt/professional service
Customer Service
Quality
Value
1) Fix new boiler (oil). 2) Done to a very prompt schedule, owing to illness in the house. Greatly appreciated. 3) Smart/helpful/considerate/polite workman. Nothing too much trouble. 4) When finished everything left as it was found - spotless. 5) Exceptional service in all areas.
Heather, somerset Posted on 13/10/2018 , work completed 13/10/2018
Recommended
The trader replied (on 01/11/2018)
Thank you for your brilliant review Heather, we appreciate your kind comments and I will make sure our Installation Team receives a copy. Please feel free to contact us again should you need our services on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Thorough job done
Customer Service
Quality
Value
Was impressed with the engineer (Steve) who took the trouble to explain, in layman terms, how the boiler works, work needed and why and what should be considered in the future. A thorough job done professionally and with thought for customer.
Donna, Somerset Posted on 08/10/2018 , work completed 08/10/2018
Recommended
The trader replied (on 01/11/2018)
Dear Donna, thank you for your kind review. I am so pleased to hear you had such a good experience with Tincknells. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Very efficient
Customer Service
Quality
Value
Installation of new radiator, repositioning of boiler, new thermostat, flush system, and annual boiler service. Punctual, polite, very efficient.
Michael, Avon Posted on 01/10/2018 , work completed 01/10/2018
Recommended
The trader replied (on 17/10/2018)
Dear Michael, thank you for your time and review. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent contractor
Customer Service
Quality
Value
19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended
James Armstrong Posted on 24/09/2018 , work completed 24/09/2018
Recommended
The trader replied (on 01/11/2018)
Thank you very much for your review James, its great to receive such good feedback and we welcome your recommendation. I will make sure Lee, Ollie, Liam, Harry and Liam receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Professional
Customer Service
Quality
Value
The installation of a new oil boiler was achieved hassle free and with much less upheaval than expected. The engineers were very pleasant, polite and professional. The information given was adequate and to date there have been no problems.
Vivien, Somerset Posted on 24/09/2018 , work completed 24/09/2018
Recommended
The trader replied (on 01/11/2018)
Dear Vivien, many thanks your kind comments in your review. I am pleased to hear the installation was hassle free. I will make sure to pass your review on to our installation team, I know they will appreciate your comments and feedback. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.