Endorsed by Which?

Tincknell Heating

4.9

384 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
384 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Expert boiler change.
Customer Service
Quality
Value
They both were very good and pleasant. Surveyed and installed by Lee, with Ollie.
Valerie, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 07/08/2018)
Dear Valerie, thank you for your kind review. We are pleased to hear you are happy with the boiler change and I will make sure to pass on your feedback to Lee and Ollie. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Fantastic service
Customer Service
Quality
Value
I couldn't recommend Tinknells more. Useful, friendly advice at the consultation stage. Efficient, tidy installation of a heating system. The team were so friendly too. I'd highly recommend them.
Claire, Somerset Posted on 28/06/2018 , work completed 28/06/2018
The trader replied (on 03/07/2018)
Hi Claire, many thanks for your time and your lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.
Very good service
Customer Service
Quality
Value
The engineers arrived promptly at the arranged time. They were polite and professional. The work was completed to the high standard that I was expecting. All I needed to know was explained to me.
Shirley, Somerset Posted on 27/06/2018 , work completed 27/06/2018
The trader replied (on 05/07/2018)
Thank you Shirley for your kind comments in your review. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Tincknell Fuels Ltd were not the cheapest quote for the boiler installation. However it was well worth in spending the extra to have a very good team carrying out the work with no fuss and completing work on time. All the work was carried out as promised in the estimate with no extra's. Very pleased with their work.
Peter, Dorset Posted on 25/06/2018 , work completed 25/06/2018
The trader replied (on 26/07/2018)
Many thanks for your time in completing a review Peter. I am pleased to hear you are happy with the installation and I hope you have many years of trouble free use from your new boiler. Should you require our services please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Professional boiler replacement
Customer Service
Quality
Value
They were able to come out to us quite quickly, considering they had already topped the Which tables. The work was carried out to schedule neatly and taking into account some non-standard requirements. They seemed to be competitively priced. No problems since. Very pleased overall.
Paul, Somerset Posted on 22/06/2018 , work completed 22/06/2018
The trader replied (on 07/05/2019)
Dear Paul, many thanks for your time in completing a review. I am pleased to hear you are happy with the work carried out. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Exemplary service
Customer Service
Quality
Value
Tincknell Fuels is simply outstanding. The actual services performed (A boiler repair) was perfect. All interactions with every staff member were equally excellent. I cannot recommend them more strongly.
Peter, Somerset Posted on 18/06/2018 , work completed 18/06/2018
The trader replied (on 29/06/2018)
Dear Peter, thank you very much for the fantastic review. All the team appreciate your great feedback and kind comments. I am so pleased you had such a good experience with Tincknells and we were able to repair your boiler. We welcome your recommendations. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
A pleasure to do business with
Customer Service
Quality
Value
The two engineers excelled in every aspect of the installation and testing of the new boiler. At lunch times they even thoughtfully synchronised their lunches with ours and left us a quiet household. Finally we were delightfully surprised when they presented us with the flowers on leaving. Would thoroughly recommend the company to anyone, the staff are highly recommended. Our boiler was fitted by Lee & Keith.
Edward, Somerset Posted on 12/06/2018 , work completed 12/06/2018
The trader replied (on 03/07/2018)
Thank you for your review Edward, we appreciate your comments and gladly welcome your recommendation. Lee and Keith will be pleased to hear you are happy with the installation and I will be sure to pass on your review. Enjoy the flowers and should you require our services again feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone at Tincknell Heating.
Very good work
Customer Service
Quality
Value
Kept to estimate, date & time. No mess. Pleased with work.
Timothy, Somerset Posted on 12/06/2018 , work completed 12/06/2018
The trader replied (on 13/07/2018)
Thank you Timothy for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Boiler Installation/Replacement
Customer Service
Quality
Value
Most impressed with fast efficient service and professional standard of work. Great set of guys (Ollie,Liam,Keith, Liam & Jamie). Would have no hesitation in recommending their services.
Dennis M, Somerset Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 08/06/2018)
Dear Dennis, Many thanks for your time completing a review of our installation of your new boiler. I am glad you were happy with our installation team. Please feel free to contact us again should you need our services on 01749 678828. Warm regards from Ollie, Liam, Keith, Liam, Jamie and all the team @ Tincknell Heating.
P&P
Customer Service
Quality
Value
Good job - replacement tank etc. done in quick time.
R, Somerset Posted on 21/05/2018 , work completed 21/05/2018
The trader replied (on 01/06/2018)
Hello R, many thanks for taking the time to complete a review of your tank installation. I am glad all went well. Please feel free to contact us should you require our services again in the future. Warm regards, Nick and all the team @ Tincknell Heating.