Endorsed by Which?

Tincknell Heating

4.9

380 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
380 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Excellent Service
Customer Service
Quality
Value
I ordered heating oil from CERTAS on the 14th December 2022 with a deliver before 3rd January. No sign of the oil by the 9th January so I cancelled the order and phoned Tincknell midday on the 9th January. The oil was in my tank by 9:30 am the following day. Thanks you for such excellent service.
Andrew in Somerset Posted on 10/01/2023 , work completed 09/01/2023
The trader replied (on 11/01/2023)
Thank you so much for your time and review Andrew. If you ever need us, please feel free to contact our Tincknell Fuels Team. Kind regards from everyone at Tincknell Fuels.
Installation of new combi boiler
Customer Service
Quality
Value
We had a great experience with Tincknells. Work was carried out promptly and within agreed timescale. We required a combi boiler to replace an old heating system. An engineer took time to do a site visit and discuss the options so we were able to decide what best suited us. After the installation the engineer took the time to explain the controls and recommended how to get the best out of the system. Great job efficiently done.
Customer in Somerset Posted on 22/12/2022 , work completed 16/12/2022
The trader replied (on 11/01/2023)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our team all receive a copy. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Stress-free installation....start to finish!
Customer Service
Quality
Value
From us contacting Tincknells to quote for a replacement boiler to the actual installation it was customer service at its best. Something we have grown not to expect! The quote pack was detailed and comprehensive, the communication with the installation manager to agree dates etc. prompt and clear. The plan was itemised with timings and names of the people I should expect and when....and they did just that. The on-site engineers were respectful of being in our home and very professional - not to mention personable! I am hopeful the boiler will live up to the installation.
Customer in Wiltshire Posted on 19/12/2022 , work completed 08/12/2022
The trader replied (on 21/12/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this on to our team, I know everyone will be really pleased to read your review. I hope you have many years of trouble free use out of your new boiler. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Installation of new gas fired system boiler, hot water cylinder, immersion heater and radiator thermostat valves
Customer Service
Quality
Value
Absolutely outstanding. Punctual, mess-free, friendly and communicative installation team. I cannot praise them too highly.
Customer in Somerset Posted on 10/11/2022 , work completed 10/11/2022
The trader replied (on 17/11/2022)
Thank you so much for your time and fantastic review. I am really happy to hear you are pleased with the installation, I will pass your comments on to our installation team. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Call out following boiler shut down
Customer Service
Quality
Value
We had a fault with our boiler and called for urgent help. 24 hrs later we were up and running again, with the problem diagnosed and new components fitted. Andy the engineer was most helpful and very thorough in checking the usual components for problems and carried the necessary parts in his van. A first-class service.
Customer in Dorset Posted on 09/10/2022 , work completed 04/10/2022
The trader replied (on 11/10/2022)
Many thanks for your kind review. I am pleased we were able to get your boiler up and running again so quickly. We appreciate your comments and welcome your recommendation. If you require our services again, please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone at Tincknell Heating.
Oil Boiler and AGA Servicing
Customer Service
Quality
Value
I have used Tinknell Fuels to service my Grant oil boiler and oil burning AGA stove for about 19 years. On a couple of occasions I used other companies and so can make a clear judgement on the service provided by all. Tinknell engineers are experienced, very thorough and always do a very good job. Each appliance is broken down into many parts, cleaned thoroughly and if needed parts are replaced with a clear explanation of the reasons for doing so. You really get the impression that they have a thorough knowledge of the equipment and they readily share what they are doing and why, and provide clear advice on what is necessary to prolong the appliance’s life. In addition they leave the appliance and the area in which they have worked spotlessly clean. I cannot say the same for other engineers I have had to service my appliances. They are slip shod, do the minimum work necessary and are off before you know it. Tinknell’s are not cheap. Currently (2022) a boiler and AGA together cost about £350 incl VAT. However, for this you are assured of a very good service and thereafter an appliance that will function reliably until the next service. If something is not right and it has happened only once with an AGA burner, the engineer will return and fix it at no extra cost, as long as the problem is related to the service. Tinknells are a 5 star organisation and two of their many engineers, Andy Simpson and Mike Morgan, are a credit to their profession.
Customer in Somerset Posted on 08/10/2022 , work completed 07/10/2022
The trader replied (on 11/10/2022)
Thank you for your lovely review and kind words, we really appreciate your comments. It is always a pleasure knowing we have been able to help. I will make sure your review is passed onto Andy, Mike and the rest of our team, I know they will appreciate such positive feedback. We look forward to being of service to you again in future and if there is anything we can help with in the meantime please feel free to contact our dedicated Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Boiler Service
Customer Service
Quality
Value
Excellent work and really nice guy. Have used this company for many years and always good service. Staff always helpful
Customer in North Somerset Posted on 08/10/2022 , work completed 30/09/2022
The trader replied (on 11/10/2022)
Thank you for your time in completing a review and your kind comments. We are very pleased you are happy with the work carried out and look forward to being of service in the future. Warm regards from everyone at Tincknell Heating.
Great service from Tincknell Fuels engineer
Customer Service
Quality
Value
This is the third time we have had Tincknell Fuels Engineer to service our oil boiler. We are very pleased with the service we have had from the company and would recommend others to use them. We also have our oil from Tincknell and receive a very good service form them.
Customer in Gloucestershire Posted on 28/09/2022 , work completed 20/09/2022
The trader replied (on 11/10/2022)
Thank you so much for your review, we appreciate your kind comments, and I will make sure our engineer receives a copy. We look forward to being of service to you again in future and if there is anything we can help with in the meantime please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Wonderful!
Customer Service
Quality
Value
My son-in-law contacted Ticknells Heating to install a new oil-fired boiler. They were great from beginning to end. They even presented me with a lovely bunch of flowers when they had finished the work. Highly recommend Tincknells Heating.
Customer in Somerset Posted on 14/07/2022 , work completed 11/07/2022
The trader replied (on 15/07/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this on to our team, I know everyone will be really pleased to read your review. Enjoy the flowers and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
New External Boiler installation
Customer Service
Quality
Value
Our old internal boiler was leaking and beyond repair. The suggestion for a replacement was a new external boiler, which we were initially unaware of as an option. However, we were happy with the proposal and upside pf internal space being freed up. The work was commenced on schedule, completed on schedule - consideration of some ongoing unrelated building work all taken into account without needing any input from myself. Very happy with the whole process and confirmation of the competence we've had from Tincknells in the past in servicing our boiler and keeping it going as long as it lasted.
Customer in North Somerset Posted on 25/06/2022 , work completed 21/06/2022
The trader replied (on 04/07/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this on to our team, I know everyone will be really pleased to read your review. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.