Endorsed by Which?

Tincknell Heating

4.9

412 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
412 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Very Professional
Customer Service
Quality
Value
Tincknell have been carrying out our annual boiler service for more than 20 years. During that time they have also replaced the boiler. All the engineers we have met during this time have been very professional and friendly. The young man that carried out the recent service was friendly, a good communicator and a credit to the company.
Customer in Bath and North East Somerset Posted on 16/08/2024 , work completed 17/07/2024
The trader replied (on 23/08/2024)
Thank you so much for your lovely review, we're so pleased to have been able to take care of all your heating needs for so long. We look forward to continuing this great service for another 20 years or more! If there's anything at all we can help you with please call us on 01749 678828. With thanks from all of us at Tincknell Heating.
So how does this work.....?
Customer Service
Quality
Value
Moving into a property with a limited knowledge or experience of 'modern' heating controls I required a run down of 'what does what when'. Thanks to Tincknell, now I know!
Customer in Somerset Posted on 15/08/2024 , work completed 30/07/2024
The trader replied (on 19/08/2024)
We're pleased to have been able to help you. It's always daunting working out the foibles of a new home so we're happy to have taken away some of the unknown from your boiler at least! If we can be of any further help please give us a ring on 01749 678828. With many thanks from all of us at Tincknell Heating.
Annual service
Customer Service
Quality
Value
Tincknells have installed and serviced my boilers for over 20 years. They have always given me great service. The engineers are always on time, thorough and tidy. A reliable local company who always give efficient and reasonably priced service.
Customer in Somerset Posted on 15/08/2024 , work completed 29/07/2024
The trader replied (on 19/08/2024)
Thank you so much for sticking with us for such a long time, were thrilled to have been able to keep your heating in top condition for so many years! We're sure you already know, but if you need any help from us you can reach us on 01749 678828. With many thanks from off of us at Tincknell Heating
Annual service
Customer Service
Quality
Value
I have found the engineers that come are very pleasant and efficient at the work they do. I have used Tincknells for a number of years and found the workmanship faultless.
Customer in Somerset Posted on 15/08/2024 , work completed 25/07/2024
Gauge Replacement
Customer Service
Quality
Value
The engineer arrived at the time booked, was friendly, and promptly replaced the gauge which has subsequently functioned accurately.
Customer in Somerset Posted on 13/08/2024 , work completed 03/07/2024
The trader replied (on 15/08/2024)
What a lovely review, thank you so much for taking the time to post it. If you need anything else from us please don't hesitate to call on 01749 678828. With thanks from us all at Tincknell Heating
Above and beyond
Customer Service
Quality
Value
I can't praise Tincknell Heating enough. Although they are just my heating oil suppliers I needed their advice re my double skin tank as over the years rain water had built up between the two skins, the tank bund. This is a known fault with the lid on this particular tank, which I hasten to add, they did not install. The bund was emptied today of 400 litres of water. The two on site engineers then took the time to cover the lid with with some pond liner I had and security with a bungee cord.
Customer in Wiltshire Posted on 20/06/2024 , work completed 20/06/2024
The trader replied (on 26/06/2024)
Thank you so much for your review, we're so pleased our tank team Mike and Gary were able to help with your oil tank. Of course if there is anything else we can help with at all, please do not hesitate to contact us again on 01749 678828. With thanks from all of us at Tincknell Heating.
Excellence
Customer Service
Quality
Value
David Wilcox has serviced my boiler foir a number of years now and it is always a pleasure to welcome him on site. He is friendly, couteous, knowledgeable and always ready to answer questions. As far as I can judge (I am not an engineer!), his work is thorough and careful, and the site is left clean and tidy. He fully explains what he does. I have absolutely no complaints with his work and the boiler always works well and efficiently after his service. Well done, David. You are a credit to the company!
Customer in North Somerset Posted on 14/06/2024 , work completed 25/05/2024
The trader replied (on 17/06/2024)
Wow, what a glowing review for David, thank you so much for taking the time to leave your comments! We're always grateful to Dave for being such a shining star on our service team and we've made sure to pass your review onto him and the management team here so everyone knows what a wonderful job he does for us and our customers. We look forward to sending Dave to see you again next year! With thanks again and warm wishes from all of us at Tincknell Heating
New Combi Boiler
Customer Service
Quality
Value
Impressed with Tincknell Heating After initial phone call, the home visit to access requirements, quotation &date for installation although not the cheapest was all very quick & efficient. The team Ollie & Liam arrived on the date & time specified, both very polite & friendly. Ollie explained how they would carry out the work & kept us informed of progress. The work was carried out in an efficient & professional manner with minimal disruption. The work was completed on time, everything was left clean, tidy & the operation of the system explained. Pleased with the finished installation.
Customer in Somerset Posted on 13/06/2024 , work completed 11/06/2024
The trader replied (on 17/06/2024)
Thanks so much for your review, we've made sure to pass your comments onto Ollie, Liam and their manager to make sure they're all aware of how well they've done. We're so pleased you're happy with your new boiler, and we look forward to seeing you in a year for the first service. If you need anything in the meantime please give us a call on 01749 678828. Many thanks, from all of us at Tincknell Heating
Quick response to call out for leak
Customer Service
Quality
Value
We called Tincknells after discovering an oil leak. Their response was quick and covered by our service agreement. Engineer Steve Ingman identified a faulty hydraulic ram in the boiler which he replaced. He has usually carried out our annual boiler service (also covered by our service plan) in recent years and is always professional, competent, friendly and thorough, and keeps the work area clean and tidy.
Customer in Gloucestershire Posted on 05/04/2024 , work completed 11/03/2024
The trader replied (on 09/04/2024)
What a wonderful review thank you so much for taking the time to leave your comments. We've made sure to share your review with Steve so he knows what a great job he does - we had our suspicions that he does a great job but it's always lovely to have it confirmed by our customers! If you need anything else from us before the next service please don't hesitate to contact us on 01749 678828. With warm wishes from everyone at Tincknell Heating
Tincknell Heating
Customer Service
Quality
Value
Tincknell installed our current heating system a number of years ago. They have serviced and maintained the system annually ever since, keeping it running perfectly. The Tincknell engineers have always been friendly and efficient, carrying out the work promptly and to a good standard.
Customer in Somerset Posted on 04/04/2024 , work completed 18/03/2024
The trader replied (on 08/04/2024)
Thank you so much for your review and for trusting us with your boiler for all these years. We look forward to seeing you again next year! If you need anything from us at all please call us on 01749 678828. With many thanks from all of us at Tincknell Heating.