Endorsed by Which?

Tincknell Heating

4.9

397 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

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4.9
397 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Immediate diagnosis Fast work Friendly
Customer Service
Quality
Value
Amicable and friendly gentleman incredibly fast and efficient immediately inspired confidence in his knowledge, understanding and competence. A pleasure.
Customer in Dorset Posted on 10/06/2023 , work completed 10/06/2023
The trader replied (on 19/06/2023)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future. Best regards from everyone at Tincknell Heating.
Annual Boiler Service
Customer Service
Quality
Value
Tincknell Fuels Ltd., installed our boiler in 2002 and have serviced it every year. Their engineers are always polite and professional. Likewise the office staff are also helpful when dealing with any issues we have with the system or when arranging fuel deliveries. I would recommend Tincknells for their good service and quality workmanship.
Customer in North Somerset Posted on 09/06/2023 , work completed 31/05/2023
The trader replied (on 19/06/2023)
Many thanks for your time and kind review. We hope we can be of service to you for many more years to come. If there is anything else we can help you with, please feel free to contact our heating services team. Warm regards everyone at Tincknell heating.
Excellent service
Customer Service
Quality
Value
I have traded with this company since 1984. They have never let me down either for servicing or oil delivery. Their staff are efficient , reliable and friendly. What's not to like. 5***** Thoroughly recommended.
Customer in South Gloucestershire Posted on 08/06/2023 , work completed 31/05/2023
The trader replied (on 19/06/2023)
Thank you very much for the fantastic review, we really appreciate your kind comments. We look forward to continuing our services for you for many more years to come. Best regards from everyone at Tincknell Heating.
Great service good advice
Customer Service
Quality
Value
Our engineer arrrived on time and completed the servicing of the boiler swiftly and competently. Ours is a good old Trianco boiler that “experts” say should be replaced with a combi one. All of our engineers know better!
Customer in Somerset Posted on 08/06/2023 , work completed 02/06/2023
The trader replied (on 19/06/2023)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work carried out by our engineer. Kind regards from everyone at Tincknell Heating.
A Nightmare Experience: Tinknells' Appalling Treatment and Negligence with our Stanley Boiler/Cooker
Customer Service
Quality
Value
I want to express my deep disappointment and disgust with the way Tinknells has treated us. Following the engineer's visit, during which they fitted a new jet and bled the system, we immediately noticed a strong smell of kerosene. The engineer returned and claimed it was more likely to be carbon monoxide. We took matters into our own hands and discovered a leaking hose. We endured multiple visits from different engineers attempting to fix various problems, including the persistent leaks. This continued throughout the Christmas period, while we were subjected to a nauseating smell of kerosene that permeated our home. We lost count of the numerous times we had to contact Tinknells, yet we received no apology from the company, despite their engineers being responsible for the initial problem. Their lack of care and consideration towards us has left us feeling deeply let down. The situation persisted for approximately two months until an environmental consultant finally arrived and discovered that the leak had spread beneath the lino and into the skirting. Only then did the process of extracting the smell and replacing the damaged areas begin. We endured a total of 18 working days of disruptions due to engineers and environmental consultants visiting our property, while we spent 3 months living in an environment tainted by a horrific smell. We feel compelled to warn others about the appalling experience we endured with Tinknells. No customer should have to go through this.
Customer in Somerset Posted on 04/06/2023 , work completed 06/02/2023
The trader replied (on 23/06/2023)
Thank you for your time in submitting your review of our services. We are sorry to read of your experience with our visits to your property and disappointed you feel you've been let down. Our engineers worked hard to try and get to the underlying problem with your cooker, and we are sorry if this caused you disruption. We endeavor to offer all of our customers the very best service possible and accept that this was not the case for you, which we are sorry for. We are glad to hear this problem has now been resolved and grateful for you to bring this to our attention.
Always reliable
Customer Service
Quality
Value
I have used Tincknell's to service my boiler for the last 50 years and never had cause for doubt about the quality of the work. Our current engineer is very friendly and leaves the work area clean. This was a routine service with no unexpected costs. If something goes wrong and a repair is needed, I know Tincknell's will do their utmost to fix it promptly. In short, I am happy to recommend this company.
Robert in North Somerset Posted on 01/06/2023 , work completed 24/05/2023
The trader replied (on 02/06/2023)
Thank you so much for your review, we appreciate your kind comments and welcome your recommendation. We look forward to being of service to you again in future. Best regards from everyone at Tincknell Heating.
Excellent service
Customer Service
Quality
Value
Tincknell Heating, with whom I have a 'Breakdown Plan', have carried out services and repairs on my boiler and central heating for many years to the highest of standards. In early May I had a problem which I reported. An engineer arrived the same day, inspected the system, diagnosed the problem and identified the need for a replacement actuator. The following day another engineer arrived, fitted the part and inspected the system which then revealed a quite separate issue that required a replacement pump that was ordered immediately from the supplier. Although it took several days to arrive at Tincknells this was not an inconvenience and on 9th May an engineer and then an electrician attended, fitted the new part and ensured our system was working faultlessly. Once again Tincknell Heating engineers, electricians and clerical staff demonstrated that, at all levels, they are thoroughly professional, efficient and reliable and that they are totally committed to customer care and speed of action. In short they are a credit to a company that provides such a reliable service – this I find to be so reassuring in an age where such reliability is often in short supply. I have no hesitation therefore in recommending this company to others who may have similar requirements.
Customer in Dorset Posted on 17/05/2023 , work completed 23/05/2009
The trader replied (on 19/05/2023)
Thank you for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. I will pass on your comments to all those involved. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact us on 01749 678828. Kind regards from everyone at Tincknell Heating.
Excellent Service
Customer Service
Quality
Value
I ordered heating oil from CERTAS on the 14th December 2022 with a deliver before 3rd January. No sign of the oil by the 9th January so I cancelled the order and phoned Tincknell midday on the 9th January. The oil was in my tank by 9:30 am the following day. Thanks you for such excellent service.
Andrew in Somerset Posted on 10/01/2023 , work completed 09/01/2023
The trader replied (on 11/01/2023)
Thank you so much for your time and review Andrew. If you ever need us, please feel free to contact our Tincknell Fuels Team. Kind regards from everyone at Tincknell Fuels.
Installation of new combi boiler
Customer Service
Quality
Value
We had a great experience with Tincknells. Work was carried out promptly and within agreed timescale. We required a combi boiler to replace an old heating system. An engineer took time to do a site visit and discuss the options so we were able to decide what best suited us. After the installation the engineer took the time to explain the controls and recommended how to get the best out of the system. Great job efficiently done.
Customer in Somerset Posted on 22/12/2022 , work completed 16/12/2022
The trader replied (on 11/01/2023)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our team all receive a copy. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Stress-free installation....start to finish!
Customer Service
Quality
Value
From us contacting Tincknells to quote for a replacement boiler to the actual installation it was customer service at its best. Something we have grown not to expect! The quote pack was detailed and comprehensive, the communication with the installation manager to agree dates etc. prompt and clear. The plan was itemised with timings and names of the people I should expect and when....and they did just that. The on-site engineers were respectful of being in our home and very professional - not to mention personable! I am hopeful the boiler will live up to the installation.
Customer in Wiltshire Posted on 19/12/2022 , work completed 08/12/2022
The trader replied (on 21/12/2022)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this on to our team, I know everyone will be really pleased to read your review. I hope you have many years of trouble free use out of your new boiler. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.