Tincknell Heating

This was an annual service conducted on my central heating boiler. I found the engineer who did this service extremely thorough and very competent . My opinion has been fully justified by the fact that my heating system has never worked as satisfactorily as it does now. Furthermore the engineers manner was pleasant and helpful. He proved to be exceptionally good at his job.

After moving into our new home in early January, we discovered an existing issue with our oil tank which prevented oil delivery. The response to our issue from Tincknells was nothing short of incredible. The support, communication, level of service and general guidance through being new to oil was second to none and without their help and support the initial stress and challenge would of felt much worse. They supported our resolution quickly, pulling out all the stops to support me and my family for which I'm massively grateful and appreciative. The team from Nick and Neil, the installers and the drivers have been 1st class throughout and an absolute to credit to their business. I'll be using Nick, Neil and the team ongoing now and would recommend them without hesitation.

First rate from enquiry to completion about 2 weeks. Nick, the installation manager very helpful. Throughout the 2 days install no water for about 30 minutes. Lee and Jamie very tidy , overall I'm very happy with the job and to recommend them. Being a local firm means someone can respond quickly if any problems.

When it became evident that the old boiler was on its last legs Tincknells organised a replacement incredibly quickly. Everyone we dealt with was very friendly and helpful, and the work was done efficiently and unobtrusively. The two people who installed the boiler gave the impression that nothing was too much trouble and they left everything spotless. We would definitely recommend them.

The boiler stopped working (16 yrs old). Called Tincknells Heating who service our boiler for an emergency visit. The engineer, Keith, attended and fitted a new part. Service was due soon and to keep an eye on it. It did not last that long. Keith did a thorough service. He explained (not easy with COVID restrictions) what the problems were. He was very in tune the boiler noises and when it was going wrong. New parts would be required and after contact with his office, had prices available within minutes. Too much for an old boiler, so we asked about a new one. Nick, in the office, had costs ready in no time, sending me all the information by email. Decided to go ahead and he set it in motion. Arranged a fitting date for 29th December. Two fitters arrived promptly and set to work immediately. Covered the floor and stair carpet to keep it clean. In no time, the old boiler was out. They worked solidly and had the new boiler working by the end of the day, running cleaner through the system overnight. The next day, they arrived promptly, drained the system to remove the cleaner, before refilling and checking. They were excellent at explaining the workings of the new boiler and the thermostat. New pipework was excellent. Clean, tidy workers. Very professional, very cheerful. Nick offered several ways to pay and we opted for finance, which he helped set up. Very efficient. A trusted local firm which I will continue to use. Well done.

After a series of intermittent problems with our 12 year old central heating system which Tincknells did their best to resolve, we decided to have the boiler replaced together with the troublesome valves. This was done on the agreed day. The team arrived on time, were pleasant, quiet, wore masks all the time and left everything clean and tidy. All now well. We particularly like the fact that they are a local company. My wife particularly appreciated the big bunch of flowers they sent!

From the moment I telephoned Nick Turner, things progressed rapidly. Within 2 hours Tincknell’s had sent a reprentative, and later that same afternoon a specialist team came by. Nick could not have been more helpful. An appointment was arranged for just three days later to replace my mother’s old oil tank, and the team that came did a fabulous job. Tincknells could not have reacted quicker to my mother’s predicament , and I am very grateful to all of them. What a professional and caring enterprise. I hope the Chairman reads this Thankyou.

As ever Tincknell's provided an excellent service. I have had to call on them for various reasons in 2020 and every time they have gone the extra mile to provide the help I needed with oil deliveries, tank replacement etc. All work has been done efficiently and in a very friendly manner. Well done to all Tincknell's staff both in the office and on the road.

Thank you to all at Tincknells for the excellent service you have provided us in regards to our oil tank replacement. From start to finish the service has been nothing but excellent from Tincknells. Mike and Gary who fitted the tank were punctual, polite, professional and extremely tidy. I would have no hesitation in recommending your services to others.

We have used Tincknells to service our gas central heating system for several years and are pleased with both the quality of the work done and the charges. During a recent service we mentioned occasional malfunction of the ignition on the heating and hot water system so they made serveral visits checking possible causes, starting with the cheapest option. As the bill mounted up it seemed that a total replacement was the best option. This was carried out over two days. The first day involved setting up scaffolding which was well thought out as the scaffold company had made a previous site visit and recommended a cheaper option. Scaffold was.up and down on the first day and the work was completed on the second day. All work was clean and they consulted with us as the work progressed. A return visit after completion was no problem to clarify operation. We were not charged for the original service or fault-finding visits and parts which is very decent customer service.