Endorsed by Which?

Tincknell Heating

4.9

412 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

JANUARY 2023
JUNE 2020
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
412 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Always excellent
Customer Service
Quality
Value
Great work from Tincknells, with whom I am on the platinum plan for servicing my heating system. They have real expertise and are strong on both diagnosing and resolving any issues. Value for money excellent, and they are friendly, reliable and clear in communication. They are a pleasure to deal with in every way.
Customer in Bristol City Posted on 06/05/2025 , work completed 17/04/2025
Very competent and helpful LPG technician
Customer Service
Quality
Value
For the 4th time Keith has done an excellent job servicing our LPG boiler and gas fire. Very reassuring. Thank you!
Customer in Wiltshire Posted on 02/05/2025 , work completed 11/04/2025
Very helpful in sorting out other heating queries with me
Customer Service
Quality
Value
It was nice to see a familiar, friendly face and he was extremely helpful, coming into the house, removing his shoes and helping me sort out an issue I had with a thermostat on my immersion heater, over and above the boiler service he was here to do. Thank you!
Customer in North Somerset Posted on 02/05/2025 , work completed 08/04/2025
The trader replied (on 12/05/2025)
What a lovely review for one of our service team - it's lovely to see their hard work getting recognised and we're so pleased they were able to help sort out your immersion as well as service the boiler. If there's anything else we can help you with please let us know on 01749 678828, but if not, we'll see you again next year. From all of us at Tincknell Heating
Efficient and reliable
Customer Service
Quality
Value
Ts was the annual oil boiler check and service which Tincknells have carried out since we moved here in 2020. As always the service is reliable and efficient.
Customer in Wiltshire Posted on 15/04/2025 , work completed 17/03/2025
The trader replied (on 23/04/2025)
Thank you for taking the time to leave your review - we're so pleased you've been trusting us to service your boiler all these years! We sincerely hope we can continue to do so, so if there's anything at all we can help you with please don't hesitate to give us a call on 01749 678828.
Boiler Service
Customer Service
Quality
Value
The engineer is always on time , very polite and very thorough.Every detail double checked. Nothing is too much trouble. It’s nice to have people who care.
Customer in North Somerset Posted on 15/04/2025 , work completed 25/04/2002
The trader replied (on 23/04/2025)
What a lovely review, thank you so much for taking the time to leave it. If you need anything else from us in the future please don't hesitate to call us on 01749 678828.
Excellent Service
Customer Service
Quality
Value
My elderly boiler broke down last night. I contacted Tincknells this morning. pointing out that the oil level in my tank was very low - it could possibly be my fault. Nick at Tincknells said he would call me back in 20 minutes with an appointment time, which he did, but if the failure was due to lack of oil I would be charged for the unnecessary call out - feeling the chill, I agreed. The engineer called me at about 2.30pm and was soon at work on my boiler. Within about 30 minutes he had changed the motor and waved me a cheery good-bye. They could have treated me as a fool, but they were polite, friendly and efficient and did an excellent job. As I write this, I am toastie warm, and grateful.
Customer in Posted on 27/02/2025 , work completed 27/02/2025
The trader replied (on 23/04/2025)
Thank you for your review, we're all so pleased we were able to help get your boiler back up and running. We've passed your thanks onto Nick especially, and hope you will feel comfortable calling us again if you need help with your heating in the future - even if your oil tank runs dry! With thanks from all of us at Tincknell Heating
Amazing guys/ Tincknell should be proud of their employees
Customer Service
Quality
Value
After getting several quotes, we decided to go with Tincknell, so glad we did, they did an amazing job putting in our LPG Boiler. From the first consultation where they advised us on the best boiler for our needs (we stuck with the Worcester), to the fitting of the new boiler l cannot fault them. We wanted a company that we could rely on to look after us, and give us peace of mind in the future that we would be able to have it looked after for the servicing. Thank you again for making the whole experience easy, would definitely recommend to family and friends.
Customer in Somerset Posted on 02/02/2025 , work completed 31/01/2025
The trader replied (on 04/02/2025)
What a wonderful review, thank you so much for taking the time to leave your kind comments! We're so pleased you put your trust in us for your new boiler installation, and we can't wait to keep your home toasty and warm for years to come! We'll see you again in a year when your first service is due, but if you need anything else in the meantime we're just a phone call away. Thanks again, and warmest wishes from all of us at Tincknell Heating
Boiler installation
Customer Service
Quality
Value
I am so pleased with my new Combi boiler Worcester Bosch and thermostat. The installation went well. The company was very helpful and the engineers did a very professional service.
Customer in Somerset Posted on 30/01/2025 , work completed 29/01/2025
The trader replied (on 01/02/2025)
Thank you for your lovely review, we're so pleased we were able to help with your new boiler installation. If you have any questions or if there's anything else we can help you with please let us know by calling 01749 678828 or emailing heating@tincknells.com. Thanks again and warm wishes from all of us at Tincknell Heating.
Air source heat pump installation
Customer Service
Quality
Value
We had an air source heat pump, UFH and radiators installed by Lee after he visited to survey our property prior to a major renovation. We had specifically sought out a Heat Geek accredited engineer for this work and Lee made an excellent job of the entire installation with the help of Ollie, managing to accommodate other trades as well as some timing issues with the build. The installation and commissioning were completed on time with no mess left behind. We're very happy with the after-sales service as Lee responded very quickly when we needed help to understand how the system runs. Would definitely recommend this professional and friendly company.
Customer in Somerset Posted on 07/01/2025 , work completed 14/11/2024
The trader replied (on 08/01/2025)
Wow thank you so much for your wonderful review and recommendation! We're so pleased Lee and Ollie were able to help with your heating system upgrade. If there's anything else we can help with please don't hesitate to contact Lee again or call the office on 01749 678828. With warm wishes from all of us at Tincknell Heating
Careful and efficient workmanship
Customer Service
Quality
Value
Lee and his team did an excellent job of switching my existing gas heating to a heat pump. From start to finish Lee was helpful in responding promptly to my emails and answering any questions including after the installation. When it came to the installation, in spite of the upheaval needed to adapt the existing system it was all done efficiently with no fuss. The whole team were friendly; they tidied up at the end of each day, finishing the installation in excellent time.
Customer in Somerset Posted on 04/01/2025 , work completed 28/11/2024
The trader replied (on 08/01/2025)
We're so pleased Lee and our team were able to help you with your new Heat Pump install, thank you so much for taking the time to leave a review. We look forward to keeping your home warm and comfortable for many years to come! From all of us at Tincknell Heating