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Endorsed by Which? Trusted Traders

Tincknell Heating

Profile thumb tincknell heating
4.9

317 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–12:00
  • Sunday - Closed

Organisations and Awards

June 20
Nov 2019

About

Tincknells serves customers across Somerset, Wiltshire, Dorset, Avon and south Gloucestershire. It’s already a well-known name in the South West, with a great reputation for integrity and customer service. Company director Rob Ormond and heating services manager Richard Beck both emphasise that Tincknells is a ‘modest’ company, concerned more with providing a good service than making a fuss about it. But its recent win could change all that.

Tincknell Heating Services is one wing of the long-established fuel business, Tincknell Fuels. ‘It’s a win for the industry,’ said Rob Ormond. ‘The fuel industry, which we’re part of, doesn’t always get the best press, but this is a really positive step.’
Winning the Which? Trusted trader of the year award and being elevated above the thousands of other businesses on the Which? Trusted Traders scheme means a lot to the company. But it’s adamant that this won’t change the way it works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler servicing
    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Gas installers

  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • oil central heating
    • range cooker servicing
    • gas boiler work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
317 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Prompt Service
Customer Service
Quality
Value
My oil AGA cooker was losing heat rapidly and was due a service. I phoned Tincknell and Pat in the office was very helpful, noting that Rob our normal engineer was working that day at a nearby property. He rang me back and said he could fit me in that afternoon. Always cheerful, he gets on with sorting out the problem and leaves no mess when he leaves. While most appointments are not always quite as quick as this one, they have invariably provided me with a reasonably fast turn around for boiler and AGA service for over 25 years.
Customer in Devon Posted on 03/09/2021 , work completed 31/08/2021
Difficult job
Customer Service
Quality
Value
Keith and Liam were exceptionally able and communicative in very trying circumstances. They fitted an entire gas system and boiler into an old cottage which still retained the original lead pipes throughout. They were careful to move all furniture and precious items in two bedrooms, traced the pipes under floorboards, and replaced them, leaving the rooms almost as they found them. Our boiler was over 25 years old and has been replaced by an efficient and easily workable system which we will greatly appreciate in years to come. I have nothing but admiration for their skill and the care which they took, and would not hesitate to use their company again.
David Posted on 13/08/2021 , work completed 13/08/2021
Excellent Service
Customer Service
Quality
Value
Arrived on time. Finished on time, friendly, courtious service. Stuck to the quote and would recommend to a friend
Which? Trusted Traders Consumer Posted on 12/08/2021 , work completed 05/08/2021
The trader replied (on 17/08/2021)
Thank you for your review, your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First boiler service
Customer Service
Quality
Value
Keith was friendly, professional and thorough throughout. Explained the work he was completing and the reason for it.
Customer in Somerset Posted on 09/08/2021 , work completed 06/08/2021
The trader replied (on 17/08/2021)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work undertaken by our engineer Keith. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Great support with solving a boiler fuel leak inside our kitchen!
Customer Service
Quality
Value
A call back from Tincknells Thursday morning after our worried message the night before, led to one of their Engineers arriving before 10am, the same day. Fausto then assessed what the issue was, a pinhole leak on the internal fuel feed pipe. He carefully removed the failed pipe, made-up a like for like new replacement, re-fitted everything, then after carefully testing the final fitment, all was resolved. So, after no more than an hour, the leak was dealt with. What a professional task, carried-out by Fausto, a likeable, genuinely concerned person, who gave us considerable confidence in a job well done. A real credit to Tincknells. Brilliant team attitude. 👏 Still re-tiling and some decorating to resolve, but that will happen. Thanks from the Newton’s. 👍😎
Tony in Somerset Posted on 15/07/2021 , work completed 15/07/2021
The trader replied (on 19/07/2021)
Thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help. I will make sure your review is passed onto Fausto, I know he will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be only too happy to help. Warmest regards everyone @ Tincknell Heating.
Fuel Tank Replacement
Customer Service
Quality
Value
They arrived on the agreed day with everything they needed for the installation. The team were extremely professional and knew exactly what they were doing. The work was carried out efficiently and the team did an excellent job. I would have no hesitation in recommending Tincknell Heating to anyone.
Roger in Somerset Posted on 10/06/2021 , work completed 08/06/2021
The trader replied (on 11/06/2021)
Thank you for your lovely review and kind comments. I will make sure your review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be happy to help. Warmest regards everyone @ Tincknell Heating.
Responsive, effective and efficient
Customer Service
Quality
Value
I just want to give a great big shout out for Tincknell Heating! Our oil fired combi boiler developed a noticeable leak yesterday evening. We turned it off and left it until this morning to contact for repair, to make it easier and cheaper for all concerned. We can cope without these modern day luxuries... for a while. Tincknell's was contacted via our landlords this morning at about 9:30am and the guys were out within 2-3 hours. It's now totally fixed and we have the luxury of hot water once more. Thank you to all involved. Great service!
Rebecca in Somerset Posted on 08/06/2021 , work completed 08/06/2021
The trader replied (on 09/06/2021)
Thank you very much for your fantastic review, its great to receive such good feedback. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Simply the best
Customer Service
Quality
Value
We found Tincknells very professional in all aspects from providing a quotation following a visit from their engineer to agreeing dates and completing the job which in our case was not straightforward. We could not recommend them more highly. They were Superb.
Pauline in Somerset Posted on 06/05/2021 , work completed 23/03/2021
The trader replied (on 10/05/2021)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work carried out. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Replacement Oil Tank and relocation of Boiler
Customer Service
Quality
Value
We required a new Oil Tank as the old tank was showing signs of splitting. At the same time we took the opportunity to move the location of our existing boiler and fit a new oil line. We contacted 5 tradespersons to quote for the works. Tincknell Fuels provided the most efficient service of all the tradespersons from start to finish. The initial contact with the Office was handled very professionally with immediate email responses and confirmations of site appointments. Bearing in mind that this was during the covid pandemic! From that initial contact, the site visits were carried out well and we were informed of our options. The quotations that followed were clear and concise and as it happens also very competitive. The works were carried out in 2 tranches and again because of covid moved at my request with no hesitation. On the dates in question, the workmen turned up on time and completed the works as stated in the timescale mentioned with the minimum disruption. The follow up calls were very kind and flowers received by my wife were a lovely touch. I have never written a review before but I have no doubt in thoroughly recommending Tincknell Fuels for the outstanding service and customer support throughout what is a daunting process. Our thanks goes to the whole team for their great service.
Stephen in Somerset Posted on 05/05/2021 , work completed 20/04/2021
The trader replied (on 07/05/2021)
Thank you so much for the fantastic review and lovely comments Stephen. I will make sure our installation team receive a copy of your review, I know they will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells. If you have any questions, please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Replaced Oil Tank
Customer Service
Quality
Value
My oil tank developed a crack and needed replacing. New regulations meant that the tank needed to be re-sited further from the garage and my fence. I was very happy with the work. They arrived at 9.30 am and were finished at around 4.00 pm. They have always been a satisfactory company to deal with over the past 16 years.
Which? Trusted Traders Consumer Posted on 15/04/2021 , work completed 14/04/2021
The trader replied (on 16/04/2021)
Thank you very much for the fantastic review, we really appreciate your kind comments. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
Boiler replacement and system upgrade.
Customer Service
Quality
Value
Excellent right through from survey of works required to installation and commissioning. Old oil fired internally located boiler was removed with careful consideration for making good afterwards. External new boiler fitted and system converted from natural head to pressurised with a full system flush included. Excellent specification of works and plan for scheduling the right labour for the job. Very pleased with the on-site management during the entire process and efficient office support. The improvements in our heating & hot water efficiency and effectiveness have made the whole job well worthwhile.
Mark in Somerset Posted on 06/04/2021 , work completed 31/03/2021
The trader replied (on 16/04/2021)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. Kindest regards Tincknell Heating.
Good job installing new oil tank
Customer Service
Quality
Value
The installation was carried out exactly as stated on the original plan, including transferring the oil from the old tank and removing that tank for recycling. There was no mess, no oil spillage and instructions were left both in paper form, and verbally. Thank you, Mike and Gary, we are both very pleased with the work done And the bunch of flowers on completion was a very nice touch. Highly recommended!
Julian in Dorset Posted on 03/03/2021 , work completed 24/02/2021
The trader replied (on 04/03/2021)
Thank you Julian for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent job replacing heating boiler
Customer Service
Quality
Value
This was a fairly complex job replacing an old oil fired boiler with modern Worcester Greenstar boiler. Despite having to work under Covid restrictions and at a busy operational time, Tincknell team worked very efficiently at both problem solving in my system and installation of the new boiler. Throughout, their team took time to explain what they were doing and how the new installation would work. I am very pleased that I selected Tincknell and feel that I have benefitted from their vast experience.
Customer in North East Somerset Posted on 27/02/2021 , work completed 24/02/2021
The trader replied (on 04/03/2021)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure our team receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Professionally Competent. and very thorough
Customer Service
Quality
Value
This was an annual service conducted on my central heating boiler. I found the engineer who did this service extremely thorough and very competent . My opinion has been fully justified by the fact that my heating system has never worked as satisfactorily as it does now. Furthermore the engineers manner was pleasant and helpful. He proved to be exceptionally good at his job.
Customer in Somerset Posted on 15/02/2021 , work completed 27/01/2021
The trader replied (on 04/03/2021)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the service. If you ever need us, please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
A credit to their profession
Customer Service
Quality
Value
After moving into our new home in early January, we discovered an existing issue with our oil tank which prevented oil delivery. The response to our issue from Tincknells was nothing short of incredible. The support, communication, level of service and general guidance through being new to oil was second to none and without their help and support the initial stress and challenge would of felt much worse. They supported our resolution quickly, pulling out all the stops to support me and my family for which I'm massively grateful and appreciative. The team from Nick and Neil, the installers and the drivers have been 1st class throughout and an absolute to credit to their business. I'll be using Nick, Neil and the team ongoing now and would recommend them without hesitation.
Customer in Somerset Posted on 10/02/2021 , work completed 10/02/2021
The trader replied (on 04/03/2021)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. From all of our team at Tincknell Heating and Tincknell Fuels, thank you again. Best wishes.
Quality Work
Customer Service
Quality
Value
First rate from enquiry to completion about 2 weeks. Nick, the installation manager very helpful. Throughout the 2 days install no water for about 30 minutes. Lee and Jamie very tidy , overall I'm very happy with the job and to recommend them. Being a local firm means someone can respond quickly if any problems.
Customer in Somerset Posted on 06/02/2021 , work completed 02/02/2021
The trader replied (on 04/03/2021)
Thank you for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Efficient and speedy
Customer Service
Quality
Value
When it became evident that the old boiler was on its last legs Tincknells organised a replacement incredibly quickly. Everyone we dealt with was very friendly and helpful, and the work was done efficiently and unobtrusively. The two people who installed the boiler gave the impression that nothing was too much trouble and they left everything spotless. We would definitely recommend them.
Customer in Somerset Posted on 28/01/2021 , work completed 28/01/2021
The trader replied (on 01/02/2021)
Thank you very much for the fantastic review, we really appreciate your comments and gladly welcome your recommendation. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
New Boiler
Customer Service
Quality
Value
The boiler stopped working (16 yrs old). Called Tincknells Heating who service our boiler for an emergency visit. The engineer, Keith, attended and fitted a new part. Service was due soon and to keep an eye on it. It did not last that long. Keith did a thorough service. He explained (not easy with COVID restrictions) what the problems were. He was very in tune the boiler noises and when it was going wrong. New parts would be required and after contact with his office, had prices available within minutes. Too much for an old boiler, so we asked about a new one. Nick, in the office, had costs ready in no time, sending me all the information by email. Decided to go ahead and he set it in motion. Arranged a fitting date for 29th December. Two fitters arrived promptly and set to work immediately. Covered the floor and stair carpet to keep it clean. In no time, the old boiler was out. They worked solidly and had the new boiler working by the end of the day, running cleaner through the system overnight. The next day, they arrived promptly, drained the system to remove the cleaner, before refilling and checking. They were excellent at explaining the workings of the new boiler and the thermostat. New pipework was excellent. Clean, tidy workers. Very professional, very cheerful. Nick offered several ways to pay and we opted for finance, which he helped set up. Very efficient. A trusted local firm which I will continue to use. Well done.
Customer in Somerset Posted on 06/01/2021 , work completed 30/12/2020
The trader replied (on 08/01/2021)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our Installers and Nick receive a copy. I am pleased you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Dealt well with peripheral problems and replacement boiler installation
Customer Service
Quality
Value
After a series of intermittent problems with our 12 year old central heating system which Tincknells did their best to resolve, we decided to have the boiler replaced together with the troublesome valves. This was done on the agreed day. The team arrived on time, were pleasant, quiet, wore masks all the time and left everything clean and tidy. All now well. We particularly like the fact that they are a local company. My wife particularly appreciated the big bunch of flowers they sent!
Customer in Somerset Posted on 06/01/2021 , work completed 29/12/2020
The trader replied (on 08/01/2021)
Thank you for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. We're glad you enjoyed the flowers! Please feel free to contact our Heating Services team on 01749 678828 if there is anything else we can help with. Kindest regards from everyone @ Tincknell Heating.
Leaky oil tank
Customer Service
Quality
Value
From the moment I telephoned Nick Turner, things progressed rapidly. Within 2 hours Tincknell’s had sent a reprentative, and later that same afternoon a specialist team came by. Nick could not have been more helpful. An appointment was arranged for just three days later to replace my mother’s old oil tank, and the team that came did a fabulous job. Tincknells could not have reacted quicker to my mother’s predicament , and I am very grateful to all of them. What a professional and caring enterprise. I hope the Chairman reads this Thankyou.
Customer in Somerset Posted on 31/12/2020 , work completed 03/12/2020
The trader replied (on 12/01/2021)
Thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help. I will make sure your review is passed onto Nick and our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be only too happy to help. Warmest regards everyone @ Tincknell Heating.
Trustworthy and reliable
Customer Service
Quality
Value
As ever Tincknell's provided an excellent service. I have had to call on them for various reasons in 2020 and every time they have gone the extra mile to provide the help I needed with oil deliveries, tank replacement etc. All work has been done efficiently and in a very friendly manner. Well done to all Tincknell's staff both in the office and on the road.
Customer in North Somerset Posted on 11/12/2020 , work completed 10/12/2020
The trader replied (on 08/01/2021)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Replacement Oil Tank
Customer Service
Quality
Value
Thank you to all at Tincknells for the excellent service you have provided us in regards to our oil tank replacement. From start to finish the service has been nothing but excellent from Tincknells. Mike and Gary who fitted the tank were punctual, polite, professional and extremely tidy. I would have no hesitation in recommending your services to others.
Customer in Bath and North East Somerset Posted on 24/11/2020 , work completed 18/11/2020
The trader replied (on 02/12/2020)
Thank you so much for your lovely review. I am really pleased you are happy with the installation, and I have passed a copy of your review to Mike and Gary who will appreciate your feedback. I hope we can be of service to you again in the future. Please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Boiler replacement
Customer Service
Quality
Value
We have used Tincknells to service our gas central heating system for several years and are pleased with both the quality of the work done and the charges. During a recent service we mentioned occasional malfunction of the ignition on the heating and hot water system so they made serveral visits checking possible causes, starting with the cheapest option. As the bill mounted up it seemed that a total replacement was the best option. This was carried out over two days. The first day involved setting up scaffolding which was well thought out as the scaffold company had made a previous site visit and recommended a cheaper option. Scaffold was.up and down on the first day and the work was completed on the second day. All work was clean and they consulted with us as the work progressed. A return visit after completion was no problem to clarify operation. We were not charged for the original service or fault-finding visits and parts which is very decent customer service.
Customer in Somerset Posted on 19/11/2020 , work completed 17/11/2020
The trader replied (on 27/11/2020)
Many thanks for your time and kind review. I am so pleased you've had such a good experience with Tincknells. We hope we can be of service to you for many more years to come. I am very glad that everything went well and you are happy with our visit. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards everyone @ Tinckell heating.
Fantastic response to call out for overheating system
Customer Service
Quality
Value
We cannot praise the team at Tincknells enough for their professional friendly and prompt actions experienced when our boiler started to overheat the house. I live with my mother who is in her 80's who has medical issues, therefore we keep the temperature to 21, however, even she was feeling the heat at a balmy 26. I reported the fault in the morning and was told someone would be out but priority would go to those without heating so may not be today. Later in the afternoon we had a call and some came out and fixed the fault. The fault was identified and faulty valve replaced there was no mess and control panel was explained we were not confident with the controls. Thank you to the office staff and maintenance Engineer all of whom were polite and professional at all times
Customer in Bath and North East Somerset Posted on 04/11/2020 , work completed 03/11/2020
The trader replied (on 27/11/2020)
Thank you so much for your brilliant review, we appreciate your kind comments. I am pleased you had such a good experience with Tincknells. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
New central heating boiler installation.
Customer Service
Quality
Value
We decided to relocate our central heating boiler from the kitchen and on advice from Tincknell Fuels Ltd. we had an outside boiler installed. Tincknell provided us with a quotation which we accepted and the work was scheduled for October 19 and 20. The team of two engineers together with an apprentice arrived on the 19th. and on time. We were pleased to see that the two senior men treated their apprentice with consideration and integrity. The installation team were very caring and careful in moving around our property. We were very impressed with the professionalism and hard work of the men and the installation was completed on time and in budget. There was a minor problem found late on the last day which was dealt with to our satisfaction the following day. We would have no hesitation in recommending TINCKNELL FUELS LTD. for their quality and service.
Customer in Somerset Posted on 26/10/2020 , work completed 20/10/2020
The trader replied (on 03/11/2020)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure our installation team receive a copy. I am pleased you had such a good experience with Tincknells and we highly welcome your recommendation. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
As always, the engineer was punctual, friendly and efficient . I can recommend Tincknell with confidence
Customer in Dorset Posted on 25/09/2020 , work completed 20/09/2014
The trader replied (on 03/11/2020)
Thank you for your time and lovely review. I am really happy to hear you are pleased with the work undertaken. If you ever need us, please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Oil boiler annual service
Customer Service
Quality
Value
The Tincknell engineer arrived on time and carried out a thorough service; he was helpful and friendly. Excellent service and I will use Tincknells again.
Customer in Dorset Posted on 23/09/2020 , work completed 08/09/2020
The trader replied (on 08/10/2020)
Thank you for your kind review of our services. We look forward to being of service to you again in the future. If you ever need us, please feel free to contact our Team on 01749 678828. With warmest regards from everyone @ Tincknell Heating.
Reliable service
Customer Service
Quality
Value
As a long standing customer of Tincknells I have no hesitation in giving them top marks. Over the years i have always had excellent service from engineers, fitters and telephone staff . They are always pleasant, polite and helpful. Any work has been problem free and efficiently carried out. I would recommend them to everyone.
Customer in Somerset Posted on 23/09/2020 , work completed 17/09/2020
The trader replied (on 08/10/2020)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I hope we can continue to be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Boiler service
Customer Service
Quality
Value
Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.
Customer in Somerset Posted on 03/09/2020 , work completed 03/08/2020
The trader replied (on 08/10/2020)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work carried out by Paul. Please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Highly recommended
Customer Service
Quality
Value
The whole company are just very professional and helpful. The installation of the heating boiler has gone so smoothly, spotlessly clean up behind them. Lovely experience
Diane, Cheddar Posted on 20/08/2020 , work completed 11/08/2020
The trader replied (on 03/09/2020)
Dear Diane, many thanks for your time in completing a lovely review. It's great to receive such good feedback and I hope we can continue to offer our services to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Happy With The Work
Customer Service
Quality
Value
Was very happy with the prompt attention and the way they worked. Would use them again.
Which? Trusted Traders Consumer Posted on 03/08/2020 , work completed 03/08/2020
The trader replied (on 04/08/2020)
Thank you for your review. It's great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
External oil boiler installation
Customer Service
Quality
Value
It was a pleasure to have Oliver, Liam and Steve survey our home and upgrade our old internal Worcester boiler to an external one. As a customer of some 20+ years it came as no surprise that the installation team were polite, professional and extremely knowledgeable and it was a pleasure to have them working in our home as they observed the new and ever changing Covid protocols.
Customer in Somerset Posted on 24/07/2020 , work completed 23/07/2020
The trader replied (on 11/08/2020)
Thank you very much for your fantastic review, its great to receive such good feedback and I will make sure Oliver, Liam and Steve receive a copy of your review. I hope we can continue to be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating
Boiler service
Customer Service
Quality
Value
This service was completed in the latter stage of Covid Lockdown but in accordance with a Safety Protocol prepared by Tincknells and agreed with me in advance. The engineer arrived on time and adhered to the guidance in the Protocol throughout. Once he'd completed the service he left me a Service Report Sheet & verbally explained what he'd done. Despite the Covid strictures & unseasonally wet weather he conducted himself in a professional, respectful but nevertheless cheerful and friendly manner and left the premises as tidy as he found them.
Customer in Bath and North East Somerset Posted on 09/07/2020 , work completed 18/06/2020
The trader replied (on 03/11/2020)
Many thanks for your time and fantastic comments in your review. Its great to receive such good feedback and your comments are highly appreciated. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Usual good service
Customer Service
Quality
Value
Despite the complications arising from the pandemic and lockdown our service was completed as near as possible to the original appointment. In the interim we were kept fully informed. The service was completed efficiently as usual.
Customer in Bath and North East Somerset Posted on 28/06/2020 , work completed 11/06/2020
The trader replied (on 16/07/2020)
Many thanks for your time and fantastic comments in your review. Its great to receive such good feedback and your comments are highly appreciated. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Stay safe and warmest regards from everyone @ Tincknell Heating.
First rate
Customer Service
Quality
Value
Completely professional from start to finish. Boiler now installed in our garage. Excellent communication throughout. Extremely happy with the result.
Customer in Somerset Posted on 17/06/2020 , work completed 16/06/2020
The trader replied (on 29/06/2020)
Thank you very much for your kind review and comments, we are always grateful for such good feedback. We hope we can be of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
change from oil to gas
Customer Service
Quality
Value
Lee and Liam did an excellent job. They were very polite, very tidy. They managed to fit some extra radiators for me. Which surprised me with the lock down and managing to get radiators. It was a job well done. Thank you for the flowers and l would highly recommend Tincknell for great service. Lee and Liam know their jobs and are very good at it.
Ann - Customer in Dorset Posted on 17/06/2020 , work completed 12/06/2020
The trader replied (on 29/06/2020)
Dear Ann, many thanks for your kind comments in your review. We are pleased to hear you are happy with the installation. I will be sure to pass on your review to Lee and Liam. Enjoy the flowers and should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Heating install and service contract
Customer Service
Quality
Value
Our oil boiler was installed and is maintained by tincknell heating. Boiler fitted 4 years ago and regularly serviced,always carried out efficiently clean and tidy.not a single problem todate very pleased with the service they provide, would not hesitate to recommend them.
Customer in Wiltshire Posted on 15/06/2020 , work completed 11/06/2020
The trader replied (on 29/06/2020)
Thank you for your time and fantastic review. We appreciate your comments and I will make sure to pass your review on to our team. I hope we can continue to be of service to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Efficient & effective service
Customer Service
Quality
Value
Arrived on time & completed the boiler maintenance & cleaned up afterwards. Was very friendly throughout the visit.
Customer in Somerset Posted on 15/06/2020 , work completed 08/06/2020
The trader replied (on 29/06/2020)
Thank you for taking the time to leave a lovely review of our services. Should you require our services in the future please feel free to contact our Heating Services department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Excellent service notwithstanding Covid 19 constraints
Customer Service
Quality
Value
Due to Covid 19 our regular Aga service date had to be cancelled. However as lockdown eased Tincknells contacted us to rearrange a new service date if we wished to proceed. We were told exactly what to expect and sent a follow up email to confirm the arrangements and requirements. On the day the Engineer arrived at the expected time, carried out the work diligently and explained all that he had done after first establishing whether or not there were any specific issues or problems that we needed him to address. He tided up after himself and ensured that all was in order before leaving the site. Everyone involved in the cancellation, rescheduling and carrying out the Service was professional, courteous, friendly and apologetic for the delay which was clearly unavoidable and beyond the Company's control. Can't fault any aspect.
Customer in North Somerset Posted on 15/06/2020 , work completed 09/06/2020
The trader replied (on 29/06/2020)
Thank you very much for the review and we appreciate your comments. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
BOILER SERVICE
Excellent service from Tincknell Heating and their engineer was first class . It is reassuring to know that I have a reliable maintenance support for the heating system .
Larry - Customer in Somerset Posted on 15/06/2020 (Reviewer did not use service)
The trader replied (on 29/06/2020)
Dear Larry, many thanks for your time in completing a lovely review. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Professional from start to finish
Customer Service
Quality
Value
From first coming to quote for the work for a new oil fired external boiler to installation Ticknells did a first class job. I particularly liked the fact that Ollie came to quote and he headed up he team of installers. Nothing was a problem, they communicated throughout the job and did a high quality installation. They were problem solvers, always polite and helpful. They came on time and cleaned up at the end of the day. They were careful to test everything and left plenty of time to ensure everything was working properly before they left. I had clear instructions on the system I am delighted with the result. Tinknells have serviced my boiler for a number of years and they are always very quick to come out if you have a failure and do not leave until they have sorted the problem. I would not go anywhere else.
Customer in Somerset Posted on 08/06/2020 , work completed 04/06/2020
The trader replied (on 16/06/2020)
Many thanks for your time and fantastic review. I am so pleased you've had such a good experience with Tincknells over the years. We hope we can continue to be of service to you for many more years to come. I am very glad that everything went well and you are happy with our visit. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards everyone @ Tinckell heating.
New Oil-Fired Boiler Installation
Customer Service
Quality
Value
Our 25 year old oil-fired boiler developed a water leak on 11th May and after contacting Tincknell Heating, an engineer arrived a few hours later. He confirmed what I expected; that the boiler was finally unrepairable. Tincknells then sent one of their installers the following day (12th May) to carry out a survey for a new boiler, emailed a competitive quote the same day, and confirmed that they could install a new oil-fired boiler and balanced flue the following Saturday (16th May). We agreed to the installation and everything was back up and running by 3pm on the Saturday. Considering that this was at the time of a coronavirus pandemic 'lockdown', I consider this level of customer service exceptional. Throughout the 6 day period, Nick Turner, the Installation Manager, kept me fully informed of progress and checked that we were happy with everything after the installation. We have dealt with Tincknells for over 20 years (oil deliveries, boiler servicing, oil tank installation and now a new boiler) and have always found them to be good value for money and provide excellent, prompt and reliable customer service; they have our strongest recommendation.
Len in Keynsham Posted on 23/05/2020 , work completed 16/05/2020
The trader replied (on 05/06/2020)
Thank you so much for your brilliant review Len, we appreciate your kind comments and I will make sure our engineer receives a copy. We highly welcome your recommendation. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Recommended
Customer Service
Quality
Value
Tincknell Heating installed a new external oil boiler, removed the old boiler and replaced 16 radiators for us. We chose Tincknell Heating because they had a large team to call on and the quality of their brand and work looked clean and efficient. it prooved to be a good decision as they sent an experienced and friendly team who got the work done in the time they quoted and to a high standard. They were confident with their pricing but were also willing to adjust it when we reduced the scope of the job and tested some unknowns once onsite. We would recomend them to others as a quality supplier.
Customer in Somerset Posted on 22/05/2020 , work completed 21/05/2020
The trader replied (on 05/06/2020)
Thank you for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Nothing Was Too Much Trouble
Customer Service
Quality
Value
One of the nicest companies I've ever dealt with. They came immediately to fix a leaking tank, very polit, friendly and effcient.
Customer , Somerset Posted on 20/05/2020 , work completed 01/05/2020
The trader replied (on 21/05/2020)
Many thanks for your time and kind comments in your review. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards and best wishes from everyone @ Tincknell Heating 01749 678828.
Could not be Happier
Customer Service
Quality
Value
I wanted to thank you so much for Ollie Smart's visit yesterday to solve my boiler problem and get it all working again. Such quick and expert service at this difficult time was more than I dared hope for, and a splendid reflection on Tincknells as a local company of real quality. Ollie (whom I had met some ten years ago when he was assistant to a local carpenter) agreed with my local electrician in identifying the problem as pump failure; but in addition to draining the sytem and fitting a new pump and two valves, he renewed the Furnox, and then went right round the house testing every radiator and ensuring the thermostats were working properly. All too many had become stuck over the years, and I did not know what to do about it - now they are all working properly again, which is absolutely splendid (it is clearly a case of his expert knowledge of what to hit, and how hard!). That really was taking extra trouble, on top of the main job cheerfully and expertly carried through, and I am exceedingly grateful.
Neale, Somerset Posted on 20/05/2020 , work completed 23/03/2020
The trader replied (on 21/05/2020)
We are really pleased with the fantastic review you have posted and I know Ollie will appreciate your kind comments. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Very Satisfied
Customer Service
Quality
Value
I have used Tincknell Fuels for years and I wouldn't go anywhere else. When I was told nothing could be done, the manager of Tincknell was on the phone talking me through my options. I decided on Monday to have a new boiler and on the Tuesday it was installed. They offered to bring electric heaters so I wouldn't get cold. They kept their distance the whole time they were here. First Class.
Jean, North Somerset Posted on 20/05/2020 , work completed 28/04/2020
The trader replied (on 21/05/2020)
Thank you for your time and lovely comments in your review, it's great to receive such good feedback and your comments are highly appreciated. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Fantastic immediate service
Customer Service
Quality
Value
On Good Friday 10/4/20 I was horrified to find water on my kitchen floor coming from a leak within my gas boiler.having placed buckets under the boiler I rang Tincknell as I had taken out a maintenance contract the previous October.Being a Bank holiday I did not expect the response I received.Within 30mins I was told an engineer would be with by lunchtime.He duly arrived & stripped the boiler to identify the problem,which was a faulty that needed replacing He made the boiler safe but we had no hot water.Later that day he rang to say he had got the part & would be with us the following morning at 9.He duly arrived & fitted the part.I was amazed that this problem had been solved so quickly on a Bank holiday weekend & during the Coronavirus lockdown & therefore highly recommend them.
Customer in North Somerset Posted on 12/05/2020 , work completed 20/04/2011
The trader replied (on 19/05/2020)
Many thanks for your wonderful and very informative review. We truly value your feedback. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We hope we can be of service to you in the future, please feel free to contact us on 01749 678828. From all of our team at Tincknell Heating, thank you again. Best wishes.
Excellent service.
Customer Service
Quality
Value
I woke to find my boiler was not working. I phoned Tincknells at 9.00 and they arranged for an engineer to be with me between 11.00 and 1.00. He came at 12.00. He spent sometime checking everything and then informed me that a component on the computer board was not working. He said he had checked with the company stores and they didn’t have one so they had ordered one. It would be delivered to the company the following day. He apologised for the delay in getting my boiler working. On the following day another engineer arrived, and fitted the part. Whilst fitting it he noted that a different part had caused the computer component to blow and he changed this as well. My boiler was repaired. Throughout the whole process I was kept fully informed by office staff and the engineers about what they were doing, when they were doing it and why. I was impressed by their professionalism, effectiveness and customer service. I have no hesitation in recommending Tincknells.
Customer in Somerset Posted on 11/05/2020 , work completed 07/05/2020
The trader replied (on 13/05/2020)
Thank you very much for the fantastic review, we really appreciate your comments and gladly welcome your recommendation. I hope we can continue to be of service to you for many more years to come. Please feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
Leak through tank overflow
Customer Service
Quality
Value
Prompt response notwithstanding COVID-19. Problem diagnosed, leaking valve replaced. Efficient friendly service. Many thanks.
Customer in Somerset Posted on 07/05/2020 , work completed 28/04/2020
The trader replied (on 19/05/2020)
Thank you for your kind review and comments, we are always grateful feedback. We hope we can be of service to you again in the future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Great service
Customer Service
Quality
Value
Excellent service as always. Faulty boiler fixed within an hour of phoning. I've been a customer of Tincknells for several years and have never been disappointed with their service.
Customer in North Somerset Posted on 04/05/2020 , work completed 20/04/2020
The trader replied (on 13/05/2020)
Many thanks for your kind review. Your comments are highly appreciated. Please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Brilliant service
Customer Service
Quality
Value
My Stanley cooker decided to breakdown on me during the terrible times of the COVID lockdown! I made a call on Monday morning not expecting to get much joy but to my absolute joy I had an engineer with me the following morning. Fausto the engineer diagnosed the problem straight away and before fitting any parts checked that I was happy for him to do so. He did a great job and had Stanley up and running again in no time! I would highly recommend Tinknell Heating for there professional prompt service and will certainly be using them for Stanley's future calls.
Customer in North Somerset Posted on 22/04/2020 , work completed 21/04/2020
The trader replied (on 28/04/2020)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this to Fausto, I know he will be really pleased to read your review. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
The boiler in our holiday let failed shortly before new visitors were due to move in. Nick Turner organised a replacement unit and installation within a few days. James and Ollie installed the new boiler efficiently and we are ready for our new guests. Tincknells offer an excellent all round service.
Customer in Wiltshire Posted on 12/03/2020 , work completed 12/03/2020
The trader replied (on 17/03/2020)
Thank you so much for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. I'll make sure to pass this to Nick, James and Ollie. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Resolved a problem speedily
Customer Service
Quality
Value
Had a problem with the indoor tank oil level monitor. Thought it had been fixed at a service, but it went wrong again. They arranged for an engineer to come out at our convenience and he was able to fix the problem very quickly. Friendly, efficient service.
Customer in Bath and North East Somerset Posted on 12/03/2020 , work completed 12/03/2020
The trader replied (on 17/03/2020)
Many thanks for your kind review. Your comments are highly appreciated, and I will be sure to pass it onto the engineers and the office team. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Very Impressed
Customer Service
Quality
Value
Very fast and effecient in completing the work, neat and tidy, put plastic down. The boiler is very good, I would have no hesitation in recommending them to any customer in theis area.
Derek, Somerset Posted on 02/03/2020 , work completed 02/03/2020
The trader replied (on 30/03/2020)
Thank you so much for your lovely review, Derek. I am really pleased you are happy with the work carried out, and I have passed a copy of your review to the installation team who will appreciate the feedback. I hope we can be of service to you again in the future. Please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Boiler replacement.
Customer Service
Quality
Value
After getting several estimates to replace my old boiler I chose Tincknells Heating due to their professional & friendly approach. My initial enquiry was with Nick Turner who was efficient and helpful and whose knowledge was invaluable in helping me choose the most economical boiler for my home. The paper work was made easy by Samantha and Nick when I visited the sales office to confirm my order and agree on the installation date with all aspects explained so clearly that it reassured me that I was in safe hands. On the installation day the engineers Lee and Ollie arrived looking ready for action in two very clean Tincknell vans. Lee ran through what was going to happen and we agreed a time for me to return as I was due go out. An hour before I was due to return I received a text to confirm the install was completed. I was a bit delayed in returning and while Lee was waiting for me he kindly fixed a loose handrail on my stairs and the dodgy handle on my bathroom door! Service indeed! Before he left Lee explained how the boiler controls worked which was much appreciated. A nice detail was a lovely bouquet of flowers. Thank you to all at Tincknell Heating for a job well done!
Nick Coombes - Frome Posted on 22/02/2020 , work completed 17/12/2019
The trader replied (on 20/04/2020)
Many thanks for your time and fantastic comments in your review. Its great to receive such good feedback and your comments are highly appreciated. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
New boiler installation
Customer Service
Quality
Value
I have been having my boiler serviced by Tincknells for years and Just had a replacement boiler fitted after the old one finally gave up. They have been extremely helpful from the original service guy to the sales team and organised a new one to be fitted very quickly. The guys arrived on time, were both very polite and had the new boiler installed in no time. Before they left they made sure I was happy with what they had done and ensured I had no questions unanswered. Would definitely recommend.
Customer in Somerset Posted on 03/02/2020 , work completed 03/02/2020
The trader replied (on 17/03/2020)
Many thanks for your kind review. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out. Should you require our services in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Fantastic service
Customer Service
Quality
Value
Just had a new boiler and hot water tank installed and could not be more happy with the efficient and friendly service we received from both the company itself and the engineers attending to complete the work. Special thanks to Nick in the office and Lee the engineer.
Customer in Somerset Posted on 31/01/2020 , work completed 31/01/2020
The trader replied (on 06/02/2020)
Thank you so much for your kind comments. I am pleased to hear you are happy with the installation of your new boiler and hot water tank. I will pass on your review to Lee and Nick, who I'm sure will appreciate the feedback. Should you require our services in the future please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Replaced the boiler
Customer Service
Quality
Value
Absolutly perfect, wonderful guys and the service was second to none.
Which? Trusted Traders Consumer Posted on 14/01/2020 , work completed 14/01/2020
The trader replied (on 06/02/2020)
Thank you so much for your time and for your lovely review. I am really happy to hear you are pleased with the work undertaken. If you ever need us, please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
installation of replacement oil tank
Customer Service
Quality
Value
When our old oil tank started leaking, we called Tincknells for advice. The first engineer arrived within an hour of the phone call, and after a thorough inspection, called the 'tank team', who arrived within two hours, pumped out the old tank and quoted for replacement. The new tank was installed two days later, including removal and disposal of old tank. Very professional and efficient process. Would definitely recommend.
Customer in North Somerset Posted on 06/01/2020 , work completed 06/01/2020
The trader replied (on 16/01/2020)
Thank you so much for your lovely review. I am really pleased you are happy with the work carried out, and I have passed a copy of your review to the installation team who will appreciate the feedback. I hope we can be of service to you again in the future. Please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Replaced our oil boiler
Customer Service
Quality
Value
I was really impressed, they were very polite and effiecent, they were brilliant. They even bought me a bunch of flowers to thank me for using them!
Diane, Somerset Posted on 31/12/2019 , work completed 31/12/2019
The trader replied (on 06/02/2020)
Dear Diane, thank you for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. We're glad you enjoyed the flowers! If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Helpful and friendly
Customer Service
Quality
Value
Jamie and Liam moves out boiler and extended the flue so that the fumes were kept well away from our door. They were helpful, prompt and tidy. I would be happy to recommend them to anyone who needs work done on their boiler.
Customer in North Somerset Posted on 11/12/2019 , work completed 10/12/2019
The trader replied (on 06/02/2020)
Many thanks for your time and review. I am really happy to hear you are pleased with the work undertaken, and we welcome your recommendation. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Update an old heating system
Customer Service
Quality
Value
Keith and Liam arrived on time with smiles and good humour ready to tackle a problematic old heating system. They worked cleanly and efficiently, despite the freezing temperatures inside and outside the house! Nothing was too difficult and it was a pleasure to listen to their comedic banter all day. They fixed the system and left the house toasty and warm. Very impressed and highly recommend this company.
Customer in Somerset Posted on 18/11/2019 , work completed 15/11/2019
The trader replied (on 24/01/2020)
Many thanks for your kind review. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out. I will make sure to pass this to Keith and Liam. Should you require our services in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Very Efficient
Customer Service
Quality
Value
We unfortunately, and unexpectedly, had to replace our oil fired boiler. Tincknells did a very efficient job. They were knowledgeable, tidy and paid attention to every little detail, above an beyond my expectations! I would definitely recommend them.
Customer in Somerset Posted on 14/10/2019 , work completed 08/10/2019
The trader replied (on 30/10/2019)
Thank you for your review, we appreciate your comments and gladly welcome your recommendation. I am pleased we met your expectations and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
We have known Tincknell Fuels for 34 years and they have always given us good service. We felt it was time for a new boiler so it was Tincknell Fuels we went to. The 2 men that came to talk to us were very good especially Liam Woolley; he answered all the questions we asked him, we found him to be very knowledgeable and helpful. Liam and Steve both worked very hard and were tidy and cleared up after themselves each day. We would recommend Tincknell fuels and were delighted to to receive flowers on the last day. Thank you Tincknell for that lovely thought.
Posted on 10/10/2019 , work completed 10/10/2019
The trader replied (on 30/10/2019)
Thank you very much for your review, its great to receive such good feedback and we welcome your recommendation. I will make sure Liam and Steve receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Five-star service
Customer Service
Quality
Value
One of the main reasons I chose Tincknell Heating to replace my ageing oil-fired boiler was because it gets consistently excellent reviews on this website and is recommended by 100% of customers. The reviews mostly say the same thing: its engineers are cheerful, friendly, professional and knowledgeable; they turn up on time, work long hours and clear up when they leave; and when they give you the final invoice, they also present you with a beautiful bunch of flowers. How right they were. Keith and Liam tackled what turned out to be a tricky installation, involving a scaffolding tower and inconvenient lumps of Mendip limestone, with patience and good humour. They never stopped apologising for the disruption and were a pleasure to have around the house. They completed the job on time, carefully explained how the new system worked and reassured me that help and advice was only a phone call away. They are a credit to what is clearly a well-run, local company that deserved to win the Which? Trusted Trader of the Year award.
Nick Wigzell Posted on 06/10/2019 , work completed 04/10/2019
The trader replied (on 30/10/2019)
Dear Nick Wigzell, thank you so much for the fantastic review and lovely comments. I will make sure our installation team receive a copy of your review, I know they will really appreciate your kind feedback. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Good work, well and neatly carried out.
Customer Service
Quality
Value
We use Tincknell Heating to service our Rayburn so when we had a leak down the side of the flue from the roof we asked them if they couls sort it. They were prompt, careful and thorough. They were happy to explain what they were doing and left everything neat and tidy.
Customer in Posted on 01/10/2019 , work completed 26/09/2019
The trader replied (on 06/02/2020)
Thank you for your review of our services. We look forward to being of service to you again in the future. If you ever need us, please feel free to contact our Team on 01749 678828. With warmest regards from everyone @ Tincknell Heating.
Cheerful and easy to have in the house
Customer Service
Quality
Value
They installed a new combi-boiler and reinstated, re-sited and replaced radiators. The team of four were fast-working and, as far as I could tell, meticulous. They addressed any unforeseen hurdles with good humour and a can-do attitude. We felt reassured by their cheerful professionalism, and the excellent backup from the office and the surveyor. They completed the job well within the time allotted, and cleared up after themselves. They briefly explained how to work the system. A huge bunch of flowers appeared on the dining table, which was an unexpected delight. The heating system works well, and we are comforted to know they are just up the road if it goes wrong. A couple of tiny irritants: the boiler team could have swept up a bit more carefully after the first day's work; also, they left a small hole broken in a piece of chipboard flooring, which we'll have to patch up. Generally excellent, and I would wholeheartedly recommend. Thank you, team.
Customer in Somerset Posted on 16/09/2019 , work completed 05/09/2019
The trader replied (on 28/04/2020)
Thank you for your lovely review. It's great to receive such good feedback and your comments are highly appreciated. We're glad you enjoyed the flowers! If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Out with the old... in with the new
Customer Service
Quality
Value
Have known of this firm's work for many years so when needing a quote for a new boiler and associated work, went to them as a comparison, thinking they would probably be too expensive. Actually only £10 more than the 'one man and his dog' locally - and boy was that extra £10 worth it! Came when they said; did exactly what they said; accommodated our wishes and did it all in a friendly and very professional manner. Obviously a very well trained workforce and with excellent back office to support them. No hesitation in recommending them - and loved the flowers guys! A nice extra touch!
Customer in Wiltshire Posted on 14/09/2019 , work completed 12/09/2019
The trader replied (on 30/10/2019)
Thank you for your time and lovely comments in your review, it's great to receive such good feedback and your comments are highly appreciated. Your recommendation is greatly welcomed. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Very efficient boiler Installation
Customer Service
Quality
Value
Tincknells replaced our old faulty boiler at short notice and completed the work quickly and efficiently. Very impressed with the standard of work, Lee, Jamie and Liam were very helpful and friendly and did a very tidy job - no mess left behind. They were very experienced and knowledgeable and we were so pleased with our new boiler.
Customer in Somerset Posted on 10/09/2019 , work completed 19/09/2006
The trader replied (on 30/10/2019)
Many thanks for your time in completing your brilliant review. I am really pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
My review
Customer Service
Quality
Value
Brilliant.
John, Somerset Posted on 03/09/2019 , work completed 03/09/2019
The trader replied (on 18/09/2019)
Many thanks for your time and review John, should you require our services in the future please free to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Classy, reliable and friendly
Customer Service
Quality
Value
We have dealt with TIncknells since we moved into our current home 32 years ago. They’ve never let us down. Staff, service and everything about them, is exceptional in our experience.
Customer in Wiltshire Posted on 21/08/2019 , work completed 21/08/2019
The trader replied (on 23/08/2019)
Many thanks for your time and lovely review. I am so pleased you have had such a good experience with Tincknells over the years and I hope we can continue to be of service to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Excellent Work
Customer Service
Quality
Value
The Tincknell team that installed a new boiler for us did an excellent job in a very professional and friendly manner. They were very knowledgeable and I would be pleased to recommend them to anyone.
Patrick, Bath and North East Somerset Posted on 31/07/2019 , work completed 30/07/2019
The trader replied (on 01/08/2019)
Dear Patrick, many thanks for your time in completing a lovely review. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Highly recommended new boiler installation
Customer Service
Quality
Value
I was most impressed by the excellent initial advice given, and by the subsequent very efficient installation of a new boiler by engineers who were not only extremely professional in their work, but also very helpful and friendly. I would recommend them very highly.
Customer in Somerset Posted on 18/07/2019 , work completed 17/07/2019
The trader replied (on 30/07/2019)
Many thanks for your kind review. We appreciate your comments and welcome you recommendation. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
New boiler
Customer Service
Quality
Value
Very professional and efficient approach to the problems encountered during the update to our heating system. A combination of extremely hot weather and a very curious existing system was really challenging for the installation team. They tackled these problems with a great spirit and still managed to finish by the scheduled date. Everything was left shipshape and very clean. We were kept fully informed as the job progressed.
Customer in Somerset Posted on 17/07/2019 , work completed 11/07/2019
The trader replied (on 30/07/2019)
Thank you for your time and kind comments in your review. Its great to receive such good feedback and your comments are highly appreciated. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
New boiler installation - excellent service!
Customer Service
Quality
Value
We've used Tincknell Heating many times since we moved into our property 5 years ago. They replaced a hideous large rusty metal oil tank for us when we first moved in, and they have always provided an excellent and trustworthy service in keeping our aged old boiler serviced, repaired and limping along each year. This year, we were finally in a position to be able to purchase a new boiler. Engineer Keith, came out to quote; very knowledgeable and provided lots of information and answered our questions. There was no pressure put on by Tincknells in chasing us to accept their quote, once submitted. Keith and Liam arrived promptly at the date and time agreed, to remove our old boiler and fit the new one; they were exceptionally tidy and polite, and worked hard ensuring that we wouldn't be without a functioning boiler by the end of the first day. We're thrilled with our new boiler; much quieter than our old one, much less smellier and much more energy efficient. (and a bonus for our 2 rottweilers was having dog-friendly engineers!) We also developed an oil leak after the installation, which was dealt with incredibly swiftly - an engineer at the door within 10 minutes of me calling! It really is good old-fashioned customer service from Tincknells; and what a blessing to be given a beautiful arrangement of flowers at the end of the boiler installation Great service from Tincknells; wouldn't hesitate to recommend them to others!
Customer in Somerset Posted on 16/07/2019 , work completed 02/07/2019
The trader replied (on 30/07/2019)
Thank you so much for your brilliant review, we appreciate your kind comments and I will make sure Keith and Liam receive a copy. I am pleased you had such a good experience with Tincknells and we highly welcome your recommendation. I hope you have many years of trouble free use out of your new boiler and I am pleased to hear you enjoyed the flowers. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
On time, polite & thorough
Customer Service
Quality
Value
Replaced primary hoses which had broken down causing debris to gather around boiler & also had to replace heat exchanger plate. The work was carried out. The engineer was very efficient & polite, explaining everything as they along. Definitely recommend.
Patricia, Somerset Posted on 04/07/2019 , work completed 04/07/2019
The trader replied (on 30/07/2019)
Dear Patricia, thank you for taking the time to leave a lovely review of our services. Should you require our services in the future please feel free to contact our Heating Services department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
High-quality service
Customer Service
Quality
Value
We recently had a new boiler fitted by Tincknells. Their advice and service from start to finished was excellent. The engineers were friendly and helpful, they worked extremely neatly, leaving everything tidy at the end of the day. The quality of their work was outstanding. Thanks to them for making the installation run so smoothly.
Customer in Somerset Posted on 02/07/2019 , work completed 26/06/2019
The trader replied (on 03/07/2019)
Thank you for your time and lovely comments in your review. Your feedback is highly appreciated and I will be sure to pass on your review to our team. I am pleased you are happy with the installation and I hope you have many years of trouble free use out of your new boiler. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Efficient and professional
Customer Service
Quality
Value
Tincknells have just fitted my new boiler with their usual efficiency and friendliness. I have used them for 11 years for servicing and repairs on my old boiler and all their engineers and staff are unfailingly pleasant and do a very professional job.
Alison, Avon Posted on 17/06/2019 , work completed 17/06/2019
The trader replied (on 03/07/2019)
Thank you Alison for your time and fantastic review. We appreciate your comments and I will make sure to pass your review on to our installation team. I hope we can continue to be of service to you in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
New boiler
Keith, Steve and James put me in a new boiler,the new boiler was agreed and on schedule and was all within the budget, the guys were really helpful and communicated with me every step of the way with a great sense of humour and banter between them all I cannot find a fault.
Customer in Somerset Posted on 14/06/2019 (Reviewer did not use service)
The trader replied (on 19/06/2019)
We are really pleased with your fantastic review and I know Keith, Steve and James will appreciate your kind comments. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
Installation of new boiler. Tincknell were helpful, courteous & efficient.
Which? Trusted Traders Consumer Posted on 11/06/2019 , work completed 11/06/2019
The trader replied (on 18/06/2019)
Many thanks for your review of our services. We look forward to of being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating 01749 678828.
Fantastic fast efficient trustworthy service
Customer Service
Quality
Value
Thank you to staff at point of logging my breakdown to the incredibly swift arrival of an engineer, lovely guy named Mike, who arrived while I was with a patient and who got on with the job and fixed the issue without interruption to my work. Hugely grateful. Thank you. They may not be the cheapest but the quality and speedy response makes up for that. Highly recommend.
Customer in Somerset Posted on 07/06/2019 , work completed 07/06/2019
The trader replied (on 11/06/2019)
Thank you for your review, we appreciate your comments and gladly welcome your recommendation. I will make sure your comments are passed on to our engineer, Mike. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from all the team @ Tincknell Heating.
Professional work
Customer Service
Quality
Value
Very rapid replacement of a weeping metal oil tank. Initial enqirry of a Tuesday, Inspection on the following Friday, and installation of new tank following Tuesday. Very common sense approach to health and safety regulations. Another company gave a quote with many unnecessary requirements not relevant to our rural location at a much inflated price with little attention to the practical details of the job. The Tincknell's installers were being inspected by a Health and Safety consultant which was very informative.
Customer in Somerset Posted on 05/06/2019 , work completed 04/06/2019
The trader replied (on 11/06/2019)
Thank you very much for your kind review and comments, we are always grateful for such good feedback. We hope we can be of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
The best service bar none!
Customer Service
Quality
Value
The guys at Tincknells Heating have carried out extensive works at our property and during the whole process they were punctual, friendly, polite, knowledgeable and extremely efficient. We have never experienced the level of professionalism and the level of after care that we have received from these guys and we can honestly say that they went above and beyond what we could have ever had expected from a heating company. They have set the bar very high for other trades and we would not even consider using any one else, when you have experienced the best, you tend to stick with them. We are extremely grateful for everything that Tincknells have done for us. We cannot recommend them enough!
Customer in North Somerset Posted on 04/06/2019 , work completed 24/05/2019
The trader replied (on 10/06/2019)
Our heartfelt thanks for your wonderful and very informative review. As you can see we truly value all of the feedback we receive from our lovely customers, in particular this review has personally touched many of the staffs hearts in the office and of course our hard working team. We pride ourselves in offering the very best of service we possibly can and it seems we have fully met your expectations. We will be happy to help and be of service in the future and look forward to a long and happy customer/ business relationship. From all of our team at Tincknell Heating, thank you again. Best wishes.
A first class experience
Customer Service
Quality
Value
Tincknell Heating were recommended to me by a work colleague and from the very first contact were efficient, helpful and courteous. They installed a new gas boiler and because the job didn't take as long as planned, gave us a discount on the price. Aftercare has also been first class. It was a pleasure to have Keith and Ollie in our home.
Philip, Avon Posted on 13/05/2019 , work completed 13/05/2019
The trader replied (on 30/05/2019)
Dear Philip, many thanks for your kind comments in your review. We are pleased to hear you are happy with the boiler change. I will be sure to pass on your review to Keith and Ollie. Should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent service and very professional
Customer Service
Quality
Value
Initial enquiry over phone extremely well handled and professional. Gave me an excellent impression of the company. Communications were brilliant from arranging initial quote to updates and booking installation. Engineers who came out were very friendly and professional. Quality product(s) installed. This company is well worth paying the money for the customer care is outstanding, along with the warranty. After dealing with a poor company previously, Tincknells are a breath of fresh air and lovely to deal with. Can't thank them enough.
Amy, Dorset Posted on 02/05/2019 , work completed 02/05/2019
The trader replied (on 29/05/2019)
Dear Amy, thank you for your lovely review and kind comments of our services. It is always a pleasure knowing we have been able to help and we look forward to looking after your new boiler for many years to come. I will make sure your thanks and review is passed onto our installation team, I know they will appreciate such positive feedback. If we can be of service to you in the future please feel free to contact our dedicated Heating Services team on 01749 678828 and we will be only too happy to help. Warmest regards everyone @ Tincknell Heating.
Efficient & polite
Customer Service
Quality
Value
They were efficient and responded rapidly to my initial approach for an estimate & had completed the installation of a new oil tank 11 days after I rang to ask them to come & look at the job.
Which? Trusted Traders Consumer Posted on 24/04/2019 , work completed 24/04/2019
The trader replied (on 03/05/2019)
Many thanks for taking the time to complete a review of our installation. I will make sure to pass on your review to our installers, I know they will appreciate your comments. Should you require our services again please do not hesitate to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Professional
Customer Service
Quality
Value
Highly recommended.
Kenneth, Avon Posted on 18/04/2019 , work completed 18/04/2019
The trader replied (on 02/05/2019)
Dear Kenneth, many thanks for your time and recommendation. Should you require our services in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
A fast efficient service.
Customer Service
Quality
Value
We had a new boiler fitted. The installation was carried out by Keith Davey, Ollie Smart, Steve Elvin and Liam Barlow. They were punctual, efficient, clean and very professional and ensured we knew how to use the controls. We were very impressed and would use them again.
Keith, Somerset Posted on 15/04/2019 , work completed 15/04/2019
The trader replied (on 30/04/2019)
Dear Keith, thank you for your time and lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I will make sure to pass on your review to our installation team, I know they will appreciate your comments. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.
Excellent installation
Customer Service
Quality
Value
Excellent installation of new boiler by pleasant and efficient, hard-working tradesmen who lived up to their accredited status - highly recommended.
Ron, Somerset Posted on 11/04/2019 , work completed 11/04/2019
The trader replied (on 30/04/2019)
Dear Ron, thank you for your time and kind comments in your review. I am pleased to hear you are happy with the installation of your new boiler and we welcome your recommendation. Should you require our services in the future please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Very happy
Customer Service
Quality
Value
Installed new boiler. Arrived on time. Pleasant and good at communicating progress during the day. Explained how everything worked. Very happy with having used Tincknells.
C, Avon Posted on 03/04/2019 , work completed 03/04/2019
The trader replied (on 30/04/2019)
Many thanks for your time and kind review C. I am pleased to hear you had such a great experience with Tincknells. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Very good.
Customer Service
Quality
Value
Work undertaken most satisfactory. Very pleased.
Raymond J, Somerset Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 14/05/2019)
Dear Raymond J, many thanks for your time and review. I am really happy to hear you are pleased with the work undertaken. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First class service.
Customer Service
Quality
Value
Quotation was very detailed. Work carried out on dates advised to a very high standard. Final cost was price quoted. Extremely professional from start to finish.
Chris, Somerset Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 30/04/2019)
Many thanks for your kind review Chris. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out from start to finish. hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Recommend
Customer Service
Quality
Value
Great service, prompt, tidy and took time to explain process, warranty and user instructions. Would recommend.
Jarrod, Somerset Posted on 28/03/2019 , work completed 28/03/2019
The trader replied (on 16/04/2019)
Dear Jarrod, many thanks for your time and kind review. We appreciate your comments and welcome your recommendation. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Replacement of gas boiler
Customer Service
Quality
Value
Work done to the agreed schedule. Explanation of work being done was given at different stages in simple language. Both engineers have pleasant and friendly. We have been customers of this trader for several years with full satisfaction.
Gurumkonda, Somerset Posted on 28/03/2019 , work completed 28/03/2019
The trader replied (on 16/04/2019)
Thank you for your brilliant review Gurumkonda, we appreciate your kind comments and I will make sure our Installation Team receives a copy. I am so pleased to hear you've had such a good experience with Tincknells over the years. I hope we can continue offering our services to you for many more years to come. Warmest regards from everyone @ Tincknell Heating.
Very good workers, knowledgeable
Customer Service
Quality
Value
Jamie, Steven, Keith and David friendly, polite. Got on with job, several problems that came up.
Gerald, Avon Posted on 25/03/2019 , work completed 25/03/2019
The trader replied (on 10/04/2019)
Dear Gerald, thank you for your review of our services. We look forward to being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
The engineer came almost straight away when our heating would not come on. The receptionist I spoke to was very helpful and understanding and we were kept fully informed of timings etc. The job was completed expertly and the problem discussed fully.
Amanda, Avon Posted on 21/03/2019 , work completed 21/03/2019
The trader replied (on 09/04/2019)
Dear Amanda, thank you for your time and lovely comments in your review. Its great to receive such good feedback and your comments are highly appreciated. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Prompt and professional.
Customer Service
Quality
Value
The company responded promptly to our need for a new boiler. The team sent in were polite and were well briefed. They completed the work on schedule, tested the system and explained how to operate the controls. Subsequently, a failure of a component was rectified promptly. Engineers: Ollie, Steve, Jamie and Liam.
Roger, Devon Posted on 11/03/2019 , work completed 11/03/2019
The trader replied (on 10/04/2019)
Dear Roger, many thanks for your time in completing a review. It's great to receive feedback and I hope we can continue offering our services to you in the future. Kind regards from everyone @ Tincknell Heating.
Careful boiler installation.
Customer Service
Quality
Value
I would highly recommend Tincknells. They installed a new boiler in a difficult position and against the demands of an ancient house. This was done with great care and professionalism. 'Blips' after were dealt with very speedily.
Victoria, Avon Posted on 08/03/2019 , work completed 08/03/2019
The trader replied (on 02/04/2019)
Dear Victoria, many thanks for your time in completing your review. We welcome your recommendation and look forward to being of service to you again in the future. Please feel free to contact our Heating Services department on 01749 678828. Best regards from all the team @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
The inital advice we were given was constructive and well explained. Our best options were put forward. The work was carried out in a very competent manner. Very pleasant & technicians who carried out the work very efficiently. We were very impressed with everything & would thoroughly recommend Tincknell Heating Services.
Celia, Somerset Posted on 07/03/2019 , work completed 07/03/2019
The trader replied (on 27/03/2019)
Dear Celia. Thank you very much for the review, we appreciate your comments and gladly welcome your recommendation. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Best regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
Boiler repair. I was content with cost. Service was ultra prompt for which effort I was grateful. I am an old person needing heat in this home. Tincknell & Co responded with a same day visit and fix. Quite exceptional. The engineer was also first class.
Hugh, Avon Posted on 04/03/2019 , work completed 04/03/2019
The trader replied (on 02/04/2019)
Dear Hugh, many thanks for your time in completing a review. I am pleased to hear you had an exceptional experience with Tincknells. Should you require our services in the future please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
New boiler
Customer Service
Quality
Value
Due to the expiry of our old heating system we made enquiries of Tincknells to purchase a new central heating system, they were very prompt to quote and even quicker to fit once we gave the go-ahead. Everything converted and up and running in three days. A tidy job well done.
Customer in Somerset Posted on 03/03/2019 , work completed 27/02/2019
The trader replied (on 13/03/2019)
Many thanks for your time in completing a review, we really appreciate your comments. I hope we can be of service to you again in the future. If there is anything else we can help with please feel free to contact our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Yes - prompt & professional
Customer Service
Quality
Value
I had run out of oil. I phoned at 8:30 & the oil was delivered, 14 miles by 10:00am. I have been dealing with Tincknells for 50 years (I am 93) and they have never let me down - acted promptly & efficiently. They are all very polite & helpful at all times. (I may say that this isn't the first time I've run out of oil). Highly recommended.
Betty, Avon Posted on 25/02/2019 , work completed 25/02/2019
The trader replied (on 05/04/2019)
Dear Betty, many thanks for your time and kind review. I am so pleased you've had such a good experience with Tincknells over the years and we welcome your recommendation. We hope we can be of service to you for many more years to come. I am very glad that everything went well and you are happy with our visit. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards everyone @ Tinckell heating.
Brilliant
Customer Service
Quality
Value
Tank installation called out promptly and efficiently, - boiler failed 2 hours later - Tincknell engineers arrived within 1/2 hour of my call - problem not connected to new oil tank and quickly resolved. (The same day).
Catherine, Avon Posted on 14/02/2019 , work completed 14/02/2019
The trader replied (on 02/04/2019)
Dear Catherine, thank you for your time and review. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
New boiler and radiators
Customer Service
Quality
Value
Having purchased a property that needed the boiler updating I called Tincknell Heating on recommendation of a friend. I could not have been more pleased with their service and attention to detail.
Customer in Greater London Posted on 11/02/2019 , work completed 24/01/2019
The trader replied (on 26/02/2019)
Thank you for your time and comments in your review. We are always pleased to read them and I will be sure to pass them on. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kindest regards from everyone @ Tincknell Heating.
Excellent.
Customer Service
Quality
Value
Installing oil central heating system. All team excellent, helpful, cheerful & very efficient.
Sylvia, Somerset Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 27/03/2019)
Dear Sylvia, many thanks for your kind review. We appreciate your comments and I am pleased you are happy with the installation. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Efficient & polite
Customer Service
Quality
Value
I am particularly grateful for the speed with which you have installed my new boiler. I was managing with a log fire - but the logs were running out & would not have lasted another week, so thank you. Jamie & Steve were splendid - good workers, finished on time & everything left clean & tidy. And thank you for my beautiful flowers, quite unexpected.
Molly, Dorset Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 27/03/2019)
Dear Molly, thank you for your time and comments in your review. We are pleased to hear you are happy with the boiler change. It was a pleasure to install your new boiler and I hope you have many years of trouble free use. I hope you enjoyed the flowers, a little thank you for choosing Tincknell Heating to install your new boiler. Should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Prompt and helpful
Customer Service
Quality
Value
This firm has been a great help over many years but particularly during the last 2.5 years when my husband has been disabled and housebound. Both he and I are in our very late eighties and their responses have always been prompt and helpful. To use an old phase they are the best of British!
Clydwen, Somerset Posted on 05/02/2019 , work completed 05/02/2019
The trader replied (on 27/03/2019)
Dear Clydwen, thank you for your time and lovely comments in your review. Its great to receive such good feedback and your comments are highly appreciated. I am pleased you are happy with the installation and I hope you have many years of trouble free use from your new boiler. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
The new boiler installation & related works to both cottages & existing oil tank were carried our professionally & on time. The problems experienced were dealt with without complaint & very promptly. Well done.
Which? Trusted Traders Consumer Posted on 30/01/2019 , work completed 30/01/2019
The trader replied (on 21/02/2019)
Many thanks for your time in completing a review of our installation. Your comments are highly appreciated and I will make sure to pass on your positive feedback to everyone involved. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Prompt and efficient.
Customer Service
Quality
Value
Fitted new boiler. Would highly recommend.
I B, Dorset Posted on 17/01/2019 , work completed 17/01/2019
The trader replied (on 05/04/2019)
Many thanks for your time and review. I am pleased to hear you are happy with the installation and we welcome your recommendation. If we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Tincknell Heating is simply the best
Customer Service
Quality
Value
We discovered a small leak in our combi boiler heating system. The leak was under new flooring, invisible, causing no apparent damage. Tincknells came to check it on the day I called and suggested an ingenious re-piping avoiding the need to pull up the floor. Senior engineer Lee came by a day later to confirm the prognosis and discussed various details and options. Lee was very invested in how the finished work would look in the house, not to mention the improvement to our heating system. We had a detailed estimate a day or two later. Work was scheduled at a convenient time and started exactly on schedule. Team of three (Lee again with Ollie and Liam) did the work in less time than forecast. Their work was absolutely meticulous, the new system is great. The overall cost was very reasonable. It is a pleasure to have Tincknell Heating work on our house. I cannot recommend them more highly.
Customer in Somerset Posted on 12/01/2019 , work completed 08/01/2019
The trader replied (on 13/02/2019)
We are really pleased with the fantastic review you have posted and I know Lee, Ollie and Liam will appreciate your kind comments. Your recommendation is greatly welcomed. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Brilliant job
Customer Service
Quality
Value
I was delighted by the professional and efficient manner of the installation and the courtesy and understanding shown to me by the fitters. It was a first class operation in all respects. I would recommend Tincknell Fuels to anyone.
Brenda, Somerset Posted on 10/01/2019 , work completed 10/01/2019
The trader replied (on 22/01/2019)
Thank you for your review Brenda, we appreciate your comments and gladly welcome your recommendation. It was a pleasure to install your new boiler and I hope you have many years of trouble free use. Please do not hesitate to contact us on 01749 678828 if you require our services. Best regards from everyone @ Tincknell Heating.
Exceptionally helpful.
Customer Service
Quality
Value
Although as heating engineers they were unable to deal with my particular problem, Nick, who answered the phone, went out of his way to call me back twice and provide me with suitable choice contacts who would be able to assist me. I will certainly be in contact with them again to service my central heating, when this becomes due.
Customer in Somerset Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 22/01/2019)
It is always lovely to read a positive review and kind comments of our services, I will make sure Nick receives a copy. If we can be of service in the future we would be more than happy to help, please feel free to contact us on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Very attentive, friendly and professional
Customer Service
Quality
Value
Engineers - James, Liam and Ollie.
Mike, Somerset Posted on 03/01/2019 , work completed 03/01/2019
The trader replied (on 22/01/2019)
Hi Mike, thank you for your review of our services. We look forward to of being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating 01749 678828.
Fantastic service
Customer Service
Quality
Value
We arrived at our holiday home in Upottery, Devon on 21st December to find that the heating wasn’t working properly. We reported it to our caretakers and Bob from Tincknell Fuels came out the next day. He soon found out what the problem was but the parts had to be ordered and hopefully fitted before Christmas. He also showed us a way we could get the heating going manually to get us through. He came back on Christmas Eve and fitted the part. I found Tincknell Fuels to be very helpful and professional and a special mention for Bob - friendly, courteous and got us warm for Christmas. I would recommend this company to anyone.
Customer in Surrey Posted on 02/01/2019 , work completed 24/12/2018
The trader replied (on 17/01/2019)
Thank you for your kind comments in your review, I am pleased to hear you had a happy and warm Christmas. I will make sure Bob receives a copy of your review, I know he we will appreciate your lovely feedback. We welcome your recommendations. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Worked hard
Customer Service
Quality
Value
Worked very hard, very clean & hovered up after.
Graham, Avon Posted on 28/12/2018 , work completed 28/12/2018
The trader replied (on 22/01/2019)
Hi Graham, thank you for your time in completing a review of our services. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell heating.
Excellent, prompt and professional.
Customer Service
Quality
Value
Extremely satisfied with work and service. Everything that they said was done and in the timeframe they gave, as so near to Christmas.
Marie, Somerset Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 22/01/2019)
Dear Marie, thank you for taking the time to leave a review of our services. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Above expectations
Customer Service
Quality
Value
Tincknells have just installed a new boiler in our church. The experience has been superb from Lee's initial visit to do the quote to Liam and Ollie installing it. They were helpful, polite and considerate and careful workers, leaving everything really tidy. Thank you. Engineers, Liam, Ollie and Lee.
Sue, Somerset Posted on 19/12/2018 , work completed 19/12/2018
The trader replied (on 22/01/2019)
Thank you very much for your kind review and comments Sue, we are always grateful for such good feedback. I am pleased to hear your experience with Tincknells was superb. I will pass on your thanks to our team - Liam, Ollie and Lee. Should you require our services in the future please feel free to contact us on 01749 678828. Best regards from everyone @ Tincknell Heating.
Excellent workmanship
Customer Service
Quality
Value
4 installers arrived on time, 2 to replace oil boiler and 2 to replace oil tank. The work was completed in one day and left no mess. They also fitted a replacement radiator I had at home. The work was done in a professional manner with no problems. One man returned 3 weeks later to check that all was well.
Stephen, Somerset Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 05/04/2019)
Dear Stephen, many thanks for your time in completing a review. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kind regards from everyone @ Tincknell Heating.
Courteous, clean and efficient.
Customer Service
Quality
Value
Quite how they managed it I do not know. Our boiler broke down Monday evening and a brand new boiler was up and running by Saturday lunchtime. Fantastic, and Christmas will go ahead.
Andrew, Somerset Posted on 14/12/2018 , work completed 14/12/2018
The trader replied (on 22/01/2019)
Dear Andrew, many thanks for your time and kind comments in your review. I am pleased to hear we were able to restore your warm house in time for Christmas. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards and best wishes from everyone @ Tincknell Heating 01749 678828.
Boiler replacement
Customer Service
Quality
Value
From the initial survey through to final installation we found Ticknells service to be excellent. Ollie, Liam, Liam and Steve replaced our floor standing old boiler with a Combi boiler. They were friendly, efficient and very tidy. The work was completed with a minimum of disruption, to a high standard and on time. We would not hesitate to recommend Ticknells to anyone needing a replacement boiler.
Customer in North Somerset Posted on 13/12/2018 , work completed 05/12/2018
The trader replied (on 17/01/2019)
Thank you for your brilliant review, we appreciate your kind comments and I will make sure our Installation Team receives a copy. It was a pleasure to install your new boiler and I hope you have many years of trouble free use. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
very professional, polite, prompt.
Customer Service
Quality
Value
I have dealt with Tincknell for 43 years since moving from London. From the start, they gave me good service and value, were very polite and I would never think about going elsewhere to another company. I am not surprised they are won a which award.
Peter, Somerset Posted on 10/12/2018 , work completed 10/12/2018
The trader replied (on 28/12/2018)
Dear Peter, many thanks for your time in completing a review of our services. I am pleased to hear you have had such a great experience with Tincknells over the years. I will be sure to pass on your review to our team. We look forward to looking after your boiler for many years to come. Warmest regards from everyone @ Tincknell Heating.
Excellent Workmanship AND Punctual, Pleasant & Polite
Customer Service
Quality
Value
Old oil tank developed a crack, and a replacement needed. Mike & Gary arrived as arranged and got straight down to work. Work completed efficiently, within agreed estimate, and all done to an amazingly high standard. Old tank taken away and work-site tidied up--all without being asked. Extra time and care given to assess efficiency of fuel line post-installation. Updates to work progress while on-site. Nothing was too much trouble. A pleasure to deal with the installation team--so polite. Office very efficient, too, with arranging appointments and communication in general. Nothing but high praise, and no hesitation in recommending this company.
Customer in Posted on 05/12/2018 , work completed 04/12/2018
The trader replied (on 17/01/2019)
We are really pleased with the review you have posted and I know Mike and Gary our Tank installers will be grateful for your kind comments. I am pleased you had such a good experience with Tincknells and we greatly welcome your recommendation. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Dynamic duo!
Customer Service
Quality
Value
Remove old boiler, replace with new Worcester and tidy pipework. Very quiet workers, incredibly tidy and clean workers. There was a problem identified so the guys came back next ay and got stuck in. Finished successfully by 14:30. Attic, house, garage and garden left as though no work done. (also punctual!). Immaculate and working. Engineers Keith and Ollie.
Brenda, Somerset Posted on 30/11/2018 , work completed 30/11/2018
The trader replied (on 28/12/2018)
Dear Brenda, thank you for your complimentary review. I will make sure Ollie and Keith receive a copy of your feedback. If we can be of service with any of your heating needs in the future please feel free to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
The Full Works!
Customer Service
Quality
Value
Over three days, Ollie and Jamie installed a replacement boiler and hot water tank in our house, with associated flue, controls, connections and a chemical flush, a major renewal of our heating system. This was all completed to our satisfaction, to the agreed schedule and budget. They completed the work on time, with minimal disruption and were a pleasure to have on site. They were communicative, polite, tidy and were knowledgeable about what they were doing and kept us informed of progress. From the first survey by James C, through the provision of a professional report and quote, to completion of the work by Ollie and Jamie, Tincknells have lived up to the reports that we had of them, in being good value, attentive to their customers and providing a first class result. We would recommend them to others seeking such a service.
Customer in Somerset Posted on 21/11/2018 , work completed 21/11/2018
The trader replied (on 07/12/2018)
Thank you very much for the fantastic review and lovely comments. I am very pleased you were happy with the installations. I will make sure your comments are passed on to our hard working team - Ollie, Jamie and James. Your recommendation of our services is very welcome and we look forward to helping you in the future. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
Complete heating system refit and conversion from electric to oil
Customer Service
Quality
Value
Have nothing but praise for this company. From start to finish they have been helpful, informative and completely professional. We required a complete heating system refit and conversion from electric to oil which meant moving out for 5 days. This is quite an upheaval for anyone but very traumatic for my mother who is 81. However, this company carried out pre-visits explained the whole process, their requirements prior to work starting, kept to time schedule and left the property clean and tidy. Honesty, you would not have know they had been there apart from the fact that the house was warm and there was a lovely bunch of flowers to boot. I cannot fault this companies workers or their work ethics and would highly recommend them to anyone.
Customer in Posted on 17/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Thank you for your time in completing a lovely review. Feedback from our services is always welcome and we appreciate the detailed review and comments. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I hope you have many years of trouble free use from your new boiler. Enjoy the flowers and should you require our services again please feel free to contact our Heating Services team on 01749 678828. Kindest regards from everyone at Tincknell Heating.
Thoroughly professional attitude and workmanship - outstanding !
Customer Service
Quality
Value
Tincknells Heating engineer Keith Davey had visited previously as we had had problems with our oil heating system and he had recommended following up with alterations to our header tank pipework to correct things that were wrong. We were given a quotation and a date and time for the work to be carried out. Keith and apprentice engineer Harry Peters came on time on the appointed day and carried out the necessary procedures professionally and tidily and with minimal disruption to ourselves. They were both an absolute pleasure to deal with and we are delighted to have had this work done completely stress-free ! Thank you also to Nick Turner, Installation and Parts Manager for co-ordinating the project. We can say confidently that Tincknell Heating is an efficient, well-organised company that we would have no hesitation in recommending to prospective customers. Keith and Harry are a credit to themselves and to Tincknells !
Customer in Bath and North East Somerset Posted on 16/11/2018 , work completed 16/11/2018
The trader replied (on 07/12/2018)
Many thanks for you review. I am pleased to hear we were able to help. I will be sure to pass on your review to Nick, Keith and Harry. Your comments are highly appreciated and we greatly welcome your recommendation. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Prompt and Efficient. Friendly Service.
Customer Service
Quality
Value
Central heating broke down, rang them at 8 am, told them the problem, repaired within 3 hours, by a pleasant, efficient engineer. Very impressed and thankful for their wonderful assistance
Gillian, Avon Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 17/01/2019)
Many thanks for your kind review Gillian. Your comments are highly appreciated and I am pleased you are happy with all aspects of work carried out. Should you require our services in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Most impressed
Customer Service
Quality
Value
Our aged boiled broke down. Phoned Tincknell who sent us a engineer David. He was brilliant. The boiler needed a new pump and other items to put it into working order. Tincknell reacted quickly to our problem. I was most impressed.
Eric, Avon Posted on 09/11/2018 , work completed 09/11/2018
The trader replied (on 07/12/2018)
Dear Eric, many thanks for your kind review. I will make sure David receives a copy of your feedback, I know he will greatly appreciate your comments. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Highly recommended
Customer Service
Quality
Value
I recently needed to have a new boiler installed, which at the time seemed like a major job. However, I need not have worried. Everyone I spoke to at Tincknell’s was polite, friendly, helpful and knowledgeable. Nothing seemed to be too much trouble, I was not rushed into making any decisions, and communication to and fro during this time was always reliable and courteous. Once I had made my decisions, my new boiler was fitted promptly and efficiently. The team left my home just as they found it (except a lot warmer!) and I have no hesitation in recommending them to others. Thank you, Tincknell’s, for a job very well done.
Debbie Posted on 02/11/2018 , work completed 02/11/2018
The trader replied (on 23/11/2018)
Dear Debbie, thank you very much for your fantastic review of our services. We appreciate your comments and highly welcome your recommendation. I will make sure our installation team receive a copy of your review. I am so pleased to hear you had such a good experience with Tincknells and I hope you have many years of trouble free use out of your new boiler. If you have any questions in relation to the boiler operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Quick & very helpful & clean.
Customer Service
Quality
Value
Speedy response to the situation. Clear information & advice.
Julia, Somerset Posted on 31/10/2018 , work completed 31/10/2018
The trader replied (on 15/11/2018)
Dear Julia, many thanks for your time and kind review. Should you require our services again in the future please feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
First class.
Customer Service
Quality
Value
Prompt, efficient service. Friendly & left everything tidy & removed old tank. Couldn't fault this service. Excellent.
Francis, Somerset Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 05/04/2019)
Thank you Francis for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Chemical flush of heating system
Customer Service
Quality
Value
2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.
andrew Nicholas Posted on 15/10/2018 , work completed 15/10/2018
The trader replied (on 01/11/2018)
Thank you for your time in completing a kind review of our services Andrew. We appreciate your comments and I am pleased you are happy with the work carried out. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Prompt/professional service
Customer Service
Quality
Value
1) Fix new boiler (oil). 2) Done to a very prompt schedule, owing to illness in the house. Greatly appreciated. 3) Smart/helpful/considerate/polite workman. Nothing too much trouble. 4) When finished everything left as it was found - spotless. 5) Exceptional service in all areas.
Heather, somerset Posted on 13/10/2018 , work completed 13/10/2018
The trader replied (on 01/11/2018)
Thank you for your brilliant review Heather, we appreciate your kind comments and I will make sure our Installation Team receives a copy. Please feel free to contact us again should you need our services on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Thorough job done
Customer Service
Quality
Value
Was impressed with the engineer (Steve) who took the trouble to explain, in layman terms, how the boiler works, work needed and why and what should be considered in the future. A thorough job done professionally and with thought for customer.
Donna, Somerset Posted on 08/10/2018 , work completed 08/10/2018
The trader replied (on 01/11/2018)
Dear Donna, thank you for your kind review. I am so pleased to hear you had such a good experience with Tincknells. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
Very efficient
Customer Service
Quality
Value
Installation of new radiator, repositioning of boiler, new thermostat, flush system, and annual boiler service. Punctual, polite, very efficient.
Michael, Avon Posted on 01/10/2018 , work completed 01/10/2018
The trader replied (on 17/10/2018)
Dear Michael, thank you for your time and review. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent contractor
Customer Service
Quality
Value
19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended
James Armstrong Posted on 24/09/2018 , work completed 24/09/2018
The trader replied (on 01/11/2018)
Thank you very much for your review James, its great to receive such good feedback and we welcome your recommendation. I will make sure Lee, Ollie, Liam, Harry and Liam receive a copy of your review. I hope we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Professional
Customer Service
Quality
Value
The installation of a new oil boiler was achieved hassle free and with much less upheaval than expected. The engineers were very pleasant, polite and professional. The information given was adequate and to date there have been no problems.
Vivien, Somerset Posted on 24/09/2018 , work completed 24/09/2018
The trader replied (on 01/11/2018)
Dear Vivien, many thanks your kind comments in your review. I am pleased to hear the installation was hassle free. I will make sure to pass your review on to our installation team, I know they will appreciate your comments and feedback. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Excellent service as always
Customer Service
Quality
Value
New tank installed and old removed, turned up on time, professional, neat and tidy no fuss, won’t consider using anyone else for all heating (including the Aga) and oil needs.
Mrs G somerset Posted on 18/09/2018 , work completed 18/09/2018
The trader replied (on 20/09/2018)
Dear Mrs G, thank you for your time and comments in your review. I am pleased to hear you had such a good experience with Tincknells. We look forward to being of service to you again in future and if there is anything we can help with in the mean time please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Highest standard
Customer Service
Quality
Value
Refitting a new oil burner central heating boiler in outside position. Work was carried out as originally agreed. The team completing the work, were of high standard. The leader of the team, Ollie Smart, was an exceptional worker of the highest standard of all items, including exceptional manners.
David, Wiltshire Posted on 13/09/2018 , work completed 13/09/2018
The trader replied (on 02/10/2018)
Dear David, thank you for taking the time to complete a review of our services. I will make sure Ollie receives a copy of your review and I know he will hugely appreciate your comments. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Punctual, professional, cheerful & polite
Customer Service
Quality
Value
I have used this company for 32 years for oil supply and found them reliable and fair. Eighteen months ago they supplied/installed a new domestic boiler and yesterday similarly a new oil tank. Whilst fairly expensive, all work was carried out punctually, professionally by cheerful and polite workmen who knew their stuff!
M, Somerset Posted on 05/09/2018 , work completed 05/09/2018
The trader replied (on 02/10/2018)
Many thanks for your review M. I am pleased you are happy with your boiler and tank installations. I will make sure to pass on your review to our installation team, I know they will appreciate your lovely comments and feedback. Should you require our services in the future our heating services team can be contacted on 01749 678828. Best regards from everyone @ Tincknell Heating.
Very pleased
Customer Service
Quality
Value
Supply and install of a new boiler from Tincknell Heating. The installation was completed the same day by the two engineers. They were very efficient and I am very pleased.
Mervyn, Avon Posted on 04/09/2018 , work completed 04/09/2018
The trader replied (on 13/09/2018)
Dear Mervyn, many thanks for your kind comments in your review. I am pleased to hear you are happy with the installation of your new boiler. If we can be of service to you again in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Team of engineers updated our single pipe central heating system to a twin pipe system. They minimised the disruption and we are very pleased with our new system. Great job.
Christopher, Avon Posted on 30/08/2018 , work completed 30/08/2018
The trader replied (on 05/11/2018)
Dear Christopher, many thanks for your time in completing a review. I am pleased to hear you are happy with the work carried out. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Prompt, thorough and courteous
Customer Service
Quality
Value
Clean work, neatly done, They have replaced the boiler in our village hall and have been professional throughout.
Harriette, Avon Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 04/09/2018)
Many thanks for your review Harriette. I am pleased to hear you are happy with the boiler installation in your village hall. If we can be of service to you again the future feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Highly recommended.
Customer Service
Quality
Value
Excellent consultation and information sharing prior to work beginning. All communications of a very high standard. Works completed efficiently, quickly & with minimum impact upon the household.
Neil, Avon Posted on 20/08/2018 , work completed 20/08/2018
The trader replied (on 13/09/2018)
Dear Neil, thank you for taking the time to complete a review of our services. Your comments are highly appreciated. I will make sure to pass on your positive feedback to everyone involved. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Great couple of engineers who were competent, accommodating and respectful . Happy to recommend and loved the flowers!
Lucy, Somerset Posted on 17/08/2018 , work completed 17/08/2018
The trader replied (on 02/10/2018)
Dear Lucy, thank you for your time in completing a review. I am pleased to hear you had such a great experience with Tincknells. We welcome your recommendation and we are glad you enjoyed the flowers. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Excellent
Customer Service
Quality
Value
Superb friendly service. Prompt with attention to detail. Very impressed all round.
Francis, Somerset Posted on 14/08/2018 , work completed 14/08/2018
The trader replied (on 04/09/2018)
Dear Francis, thank you for your time and lovely comments in your review. We are always pleased to read them and I will make sure to pass them on. Please do not hesitate to contact us if you need us in the future on 01749 678828. Best regards from everyone @ Tincknell Heating.
Outstanding service.
Customer Service
Quality
Value
Both Jamie and Liam B. were excellent! They worked professionally and energetically. They left no mess, were polite, friendly and explained what they were doing. I would not hesitate to recommend them to other customers.
Judith, Somerset Posted on 13/08/2018 , work completed 13/08/2018
The trader replied (on 04/09/2018)
Dear Judith, many thanks for your kind comments in your review. I am pleased to hear you have had such a good experience with Tincknells and we welcome your recommendation. Should you require our services in the future do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great service
Customer Service
Quality
Value
My elderly father needed a new boiler to replace an unreliable, ancient one. I asked several firms for advice on the existing system/layout & to quote. Tincknells were not the cheapest (but not the costliest) but won on the excellent advice & service; first from Nick in the office for his responses to my initial & subsequent enquiries, right through to the removal of old & installation of new by Lee & the 2 Liams ( who also left everything clean & tidy). They were all super efficient, trustworthy & friendly throughout. It's now about 5 months since completion & there have been no problems at all - Father's heating & hot water system works beautifully & is now so easy to run. I have no hesitation in recommending them highly.
Vinia88 Posted on 11/08/2018 , work completed 11/08/2018
The trader replied (on 13/09/2018)
Dear Vinia88, we are really pleased with the review you have posted and I know Nick, Lee, Liam and Liam will be grateful for your kind comments. We welcome your recommendation and I hope we can be of service to your family again in the future. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
Friendly & helpful
Customer Service
Quality
Value
Telephone conversation are always friendly & helpful. The quotation for a new oil tank, was clearly set out & then carried out exactly when ordered.
Pauline, Malletsom Posted on 09/08/2018 , work completed 09/08/2018
The trader replied (on 16/08/2018)
Dear Pauline, thank you for your time and comments in your review. We are pleased to hear you are happy with the tank change. I hope we can be of service to you again in the future, please do not hesitate to contact us on 01749 678828 if you require any of our services. Best regards from everyone @ Tincknell Heating.
Helpful & reliable
Customer Service
Quality
Value
I've used this company for many years. Their engineers are all extremely professional.
Melissa, Somerset Posted on 07/08/2018 , work completed 07/08/2018
The trader replied (on 05/11/2018)
Dear Melissa, many thanks for taking the time to a leave a lovely review of our services. I hope we can be of service to you for many more years to come. Warm regards everyone @ Tincknell Heating.
Job well done
Customer Service
Quality
Value
Tincknells were very professional in dealing with our new boiler. Job done to time and cost, and now all radiators function correctly.
David, Avon Posted on 02/08/2018 , work completed 02/08/2018
The trader replied (on 16/08/2018)
Dear David, many thanks for your time in completing a review. I am pleased to hear you are happy with the work carried out. If we can be of service again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Fantastic company!
Customer Service
Quality
Value
Tincknells have been fantastic in resolving a problem with installing an oil tank & boiler which other contractors had failed to do for over 4 months. They worked hard, were polite, kept me fully informed and I am now the very pleased owner of a boiler & oil tank that work! I would recommend them highly & they deserve their Which report.
Which? Trusted Traders Consumer Posted on 26/07/2018 , work completed 26/07/2018
The trader replied (on 09/08/2018)
Thank you for your time and lovely comments in your review. I am pleased to hear we were able to help. I will be sure to pass on your review to all those involved and we greatly welcome your recommendation. It was a pleasure to install your new boiler and oil tank and I hope you have many years of trouble free use. Should you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Oil to gas boiler change
Customer Service
Quality
Value
A helpful and cheerful trio who arrived promptly and did a thoroughly professional gas boiler installation. Information about operating the system was fully explained. The old tank removal duo also did an excellent job. Our installers were Lee, Liam and Liam.
Colin, Somerset Posted on 25/07/2018 , work completed 25/07/2018
The trader replied (on 16/08/2018)
Dear Colin, thank you very much for your review. We appreciate all reviews received and I am pleased you received excellent service from our engineers. Should you need our services in the future we will be more than happy to help, feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Efficient & professional
Customer Service
Quality
Value
Arrived at due time, friendly, pleasant and polite, worked efficiently, discounted price as took shorter time than quoted for, left property clean and tidy.
Fiona, Avon Posted on 20/07/2018 , work completed 20/07/2018
The trader replied (on 07/08/2018)
Dear Fiona, thank you for your time and lovely comments in your review. We are always pleased to read them and I will be sure to pass them on. Should you require our services in the future please feel free to contact us on 01749 678828. Warm regards from all the team @ Tincknell Heating.
Very happy
Customer Service
Quality
Value
From start to finish I felt that I was in safe hands. Everything the company said they would do they did do.
Richard, Dorset Posted on 19/07/2018 , work completed 19/07/2018
The trader replied (on 02/08/2018)
Dear Richard, thank you for taking the time to leave your kind review. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Best regards from everyone @ Tincknell Heating.
Happy customers
Customer Service
Quality
Value
Very impressed, minimum disruption, quick and efficient and considerate, friendly team. Really pleased with new boiler.
Cheryl, Somerset Posted on 19/07/2018 , work completed 19/07/2018
The trader replied (on 19/09/2018)
Dear Cheryl, thank your for kind words in your review. I am happy to hear you are pleased with your new boiler. It's great to receive such good feedback and I hope we can continue offering our services to you in the future. Kind regards from everyone @ Tincknell Heating.
Expert installation
Customer Service
Quality
Value
From our first enquiry about a replacement gas boiler, accumulator and hot water tank, to its completion, the planning and execution have been exemplary. The engineers have kept precisely to their proposed time scales and their work has been conducted to a very high standard, accepting inputs from us where a choice was appropriate. At the end of each day (3 days) the work area was left immaculate. Very highly satisfied.
Branden, Avon Posted on 16/07/2018 , work completed 16/07/2018
The trader replied (on 02/08/2018)
Thank you very much for your review Branden, its great to receive such good feedback. Your comments are highly appreciated. I am pleased you are happy with all aspects of work carried out and I hope you have many years of trouble free use out of your new Gas boiler. I hope we can continue to offer our services to you in the future and if there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Boiler upgrade on boiler.
Customer Service
Quality
Value
Excellent careful prior planning & preparation for a complicated installation resulting in a thoroughly professional, immaculate & cheerful team, keeping disruption to an absolute minimum. No mess, completed on time. I would be delighted to recommend Tincknells team Lee & Liam.
Moira, Somerset Posted on 12/07/2018 , work completed 12/07/2018
The trader replied (on 30/07/2018)
Dear Moira, thank you very much for your kind comments in your review. Its great to receive such good feedback. I am pleased you are happy with the installation and I hope you have many years of trouble free use from your new boiler. I will make sure Lee and Liam receive a copy of your review, I know they will appreciate your feedback and recommendation. Should you require our services again in the future please do not hesitate to contact our Heating Services department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Brilliant job
Customer Service
Quality
Value
Excellent service, prompt and kind. Very helpful.
D J, Somerset Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 25/07/2018)
Thank you for your time in completing a review, great to receive such good feedback. I hope we can continue to offer our services to you in the future. Kind regards from everyone @ Tincknell Heating 01749 678828.
Exceptional service
Customer Service
Quality
Value
Just to say that the workmen who visited us were prompt, efficient and very professional. (Lee and Ollie). They were extremely tidy and polite and went the extra mile to ensure the least inconvenience to us. We hereby recommend Tincknells Ltd.
Glenda, Somerset Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 16/08/2018)
Dear Glenda, thank you for time in completing a review. I am pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our team. Should you need our services again we can be contacted on our Heating Services Team on 01749 678828. Warm regards from everyone @ Tincknells.
Gas boiler change
Customer Service
Quality
Value
An excellent, friendly and reliable service. Was really impressed that they encouraged me to physically use the thermostat under their supervision, much easier for me to take in. The flowers were also a bonus! The heating engineer that fitted our new boiler was Lee and Jamie.
Trixie, Somerset Posted on 05/07/2018 , work completed 05/07/2018
The trader replied (on 13/07/2018)
Dear Trixie, thank you for your lovely review and comments. It is greatly appreciated and I will make sure Lee and Jamie receive your feedback. Enjoy the flowers and we hope you have many years of trouble free use from your new Worcester Gas boiler. Please do not hesitate to contact us on 01749 678828 if you require our services. Warmest regards from everyone @ Tincknell Heating.
Faultless
Customer Service
Quality
Value
Ollie and Keith were friendly, professional, knowledgeable and helpful. Unable to fault the service received.
Deborah, Dorset Posted on 02/07/2018 , work completed 02/07/2018
The trader replied (on 13/07/2018)
Hi Deborah, thank you for your time and kind review. I will make sure to pass on your review to Ollie and Keith, I know they will appreciate your comments. Should you require our services again please do not hesitate to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
The whole operation from initial visit and quotation, response to queries, fixing time by installation, carrying out installation and explaining details was efficient and all the personnel involved were helpful, considerate and courteous.
Nigel, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 26/07/2018)
Dear Nigel, many thanks for the review. Feedback from our services is always welcome and we appreciate the detailed review and comments. If you require our services in the future feel free to contact our Heating Services department on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Expert boiler change.
Customer Service
Quality
Value
They both were very good and pleasant. Surveyed and installed by Lee, with Ollie.
Valerie, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 07/08/2018)
Dear Valerie, thank you for your kind review. We are pleased to hear you are happy with the boiler change and I will make sure to pass on your feedback to Lee and Ollie. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Fantastic service
Customer Service
Quality
Value
I couldn't recommend Tinknells more. Useful, friendly advice at the consultation stage. Efficient, tidy installation of a heating system. The team were so friendly too. I'd highly recommend them.
Claire, Somerset Posted on 28/06/2018 , work completed 28/06/2018
The trader replied (on 03/07/2018)
Hi Claire, many thanks for your time and your lovely comments in your review. I am pleased to hear you are happy with the installation and we welcome your recommendations. I hope we can be of service to you again in the future. Kind regards from all of the team @ Tincknell Heating 01749 678828.
Very good service
Customer Service
Quality
Value
The engineers arrived promptly at the arranged time. They were polite and professional. The work was completed to the high standard that I was expecting. All I needed to know was explained to me.
Shirley, Somerset Posted on 27/06/2018 , work completed 27/06/2018
The trader replied (on 05/07/2018)
Thank you Shirley for your kind comments in your review. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Tincknell Fuels Ltd were not the cheapest quote for the boiler installation. However it was well worth in spending the extra to have a very good team carrying out the work with no fuss and completing work on time. All the work was carried out as promised in the estimate with no extra's. Very pleased with their work.
Peter, Dorset Posted on 25/06/2018 , work completed 25/06/2018
The trader replied (on 26/07/2018)
Many thanks for your time in completing a review Peter. I am pleased to hear you are happy with the installation and I hope you have many years of trouble free use from your new boiler. Should you require our services please do not hesitate to contact our Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Professional boiler replacement
Customer Service
Quality
Value
They were able to come out to us quite quickly, considering they had already topped the Which tables. The work was carried out to schedule neatly and taking into account some non-standard requirements. They seemed to be competitively priced. No problems since. Very pleased overall.
Paul, Somerset Posted on 22/06/2018 , work completed 22/06/2018
The trader replied (on 07/05/2019)
Dear Paul, many thanks for your time in completing a review. I am pleased to hear you are happy with the work carried out. We hope we can be of service to you again in the future. Please feel free to contact our dedicated Heating Services team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Exemplary service
Customer Service
Quality
Value
Tincknell Fuels is simply outstanding. The actual services performed (A boiler repair) was perfect. All interactions with every staff member were equally excellent. I cannot recommend them more strongly.
Peter, Somerset Posted on 18/06/2018 , work completed 18/06/2018
The trader replied (on 29/06/2018)
Dear Peter, thank you very much for the fantastic review. All the team appreciate your great feedback and kind comments. I am so pleased you had such a good experience with Tincknells and we were able to repair your boiler. We welcome your recommendations. If you require our services again please feel free to contact our dedicated Heating Services Team on 01749 678828. Warmest regards from everyone @ Tincknell Heating.
A pleasure to do business with
Customer Service
Quality
Value
The two engineers excelled in every aspect of the installation and testing of the new boiler. At lunch times they even thoughtfully synchronised their lunches with ours and left us a quiet household. Finally we were delightfully surprised when they presented us with the flowers on leaving. Would thoroughly recommend the company to anyone, the staff are highly recommended. Our boiler was fitted by Lee & Keith.
Edward, Somerset Posted on 12/06/2018 , work completed 12/06/2018
The trader replied (on 03/07/2018)
Thank you for your review Edward, we appreciate your comments and gladly welcome your recommendation. Lee and Keith will be pleased to hear you are happy with the installation and I will be sure to pass on your review. Enjoy the flowers and should you require our services again feel free to contact our Heating Services team on 01749 678828. Kind regards from everyone at Tincknell Heating.
Very good work
Customer Service
Quality
Value
Kept to estimate, date & time. No mess. Pleased with work.
Timothy, Somerset Posted on 12/06/2018 , work completed 12/06/2018
The trader replied (on 13/07/2018)
Thank you Timothy for your time and review. I am happy to hear you are pleased with the work carried out. If you need our services again in the future please feel free to contact us 01749 678828. Kind regards from everyone @ Tincknell Heating.
Boiler Installation/Replacement
Customer Service
Quality
Value
Most impressed with fast efficient service and professional standard of work. Great set of guys (Ollie,Liam,Keith, Liam & Jamie). Would have no hesitation in recommending their services.
Dennis M, Somerset Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 08/06/2018)
Dear Dennis, Many thanks for your time completing a review of our installation of your new boiler. I am glad you were happy with our installation team. Please feel free to contact us again should you need our services on 01749 678828. Warm regards from Ollie, Liam, Keith, Liam, Jamie and all the team @ Tincknell Heating.
P&P
Customer Service
Quality
Value
Good job - replacement tank etc. done in quick time.
R, Somerset Posted on 21/05/2018 , work completed 21/05/2018
The trader replied (on 01/06/2018)
Hello R, many thanks for taking the time to complete a review of your tank installation. I am glad all went well. Please feel free to contact us should you require our services again in the future. Warm regards, Nick and all the team @ Tincknell Heating.
Great job and very helpful
Customer Service
Quality
Value
Tincknells fitted a new boiler for us. They were prompt and efficient. A very professional job. The guys were friendly and considerate throughout.
Andy, Avon Posted on 17/05/2018 , work completed 17/05/2018
The trader replied (on 01/06/2018)
Dear Andy, Thank you for your review of our installation of your new boiler. We always try our very best to provide a top quality professional service, and glad we achieved this on your installation. We appreciate your kind review and look forward to helping you should you require our services in the future. With warm regards from all the team @ Tincknell Heating.
Superb service
Customer Service
Quality
Value
Replacement boiler from free standing to wall mounted. Keith, the engineer who did the initial survey, was knowledgeable and experienced. He clearly understood the complexity of the task. The quote arrived in a couple of days - the most detailed quote we have ever seen. A slight query - emailed, was answered by phone within 10 minutes. Keith, Lee, Harry were highly skilled. Very efficient and worked hard. Every detail was discussed with us first. No detail was overlooked. We are very pleased with the end result.
C, Somerset Posted on 17/05/2018 , work completed 17/05/2018
The trader replied (on 01/06/2018)
Hello C, Thank you for taking the time to complete a very informative and lovely review of our services installing your new boiler. I will make sure your thanks are passed onto our installation team. We are pleased we met your expectations and thank you again for the order. Should you need our services in the future please feel free to contact our dedicated heating services office on 01749 678828. Warm regards from Keith, Lee, Harry and all the team @ Tincknell Heating.
Professional and considerate
Customer Service
Quality
Value
Work to replace an old heating oil tank carried out promptly on day arranged. The two men were very professional and the end result was excellent, site was left in perfect state. Full explanation of project and necessary information was given.
Hazel, Somerset Posted on 15/05/2018 , work completed 15/05/2018
The trader replied (on 01/06/2018)
Dear Hazel thank you for your kind review. I will pass on your thanks to our hard working tank installers, Mike and Gary. Should you need our services in the future please feel free to contact us on our heating services office number 01749 678828. Warm regards Mike, Gary and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Excellent job. New Worcester Greenstar 35/50 kw oil filled boiler fitted. The men were very kind and considerate and explained everything brilliantly. Arrived punctually on both days 15th/16th May 2018.
Sheila, Somerset Posted on 15/05/2018 , work completed 15/05/2018
The trader replied (on 01/06/2018)
Hi Sheila, thank you for your time and kind review of our installation team when installing your new Worcester oil boiler. I am glad we were able to help and hope we can be of service to you for many years to come. Warm regards everyone @ Tincknell Heating.
Would Recommend, Great Efficient job
Customer Service
Quality
Value
The smart young men, Keith Davey, Liam Wooley & Liam brown arrived on time & got the job of draining radiators off to a good start. They moved various bits of furniture carefully and did a great job cleaning up when finished. They quietly got on with the different jobs. In all it made for an enjoyable experience. Should we need more radiators fitted in the future (hope not) we'll know where to come.
Pauline, Somerset Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 01/06/2018)
Dear Pauline, thank you for your kind review of Keith, Liam and Liam's services whilst installing your new radiators. We look forward to of being of service to you in the future. Warm regards, Keith, Liam, Liam and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
Excellent service.
Richard, Somerset Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 01/06/2018)
Dear Richard, Thank you for your review. We appreciate all reviews received and am pleased you received excellent service from our engineers. Should you require our services in the future please feel free to contact our dedicated heating services office on 01749 678828. With warm regards from all the team @ Tincknell Heating.
Very professional service
Customer Service
Quality
Value
We contacted Tincknells for advice regarding a noisy condensing oil boiler. Two other engineers had failed to find a solution but Lee came up with the perfect solution within minutes. He refused to accept any payment for this service. We were very impressed with his professional knowledge and manner.
Mintcake, . Posted on 02/05/2018 , work completed 02/05/2018
The trader replied (on 01/06/2018)
Dear Mintcake. Thank you for taking the time in completing a review of our visit to your property. I know Lee was very concerned with your problems you were experiencing and know he was very pleased we found a suitable solution to your problem. Thank you again from Lee and all the team @ Tincknell heating and please feel free to contact us if we can be of service in anyway in the future. Warm regards from Lee and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
A good team - professional, polite & friendly.
Barbara, Avon Posted on 01/05/2018 , work completed 01/05/2018
The trader replied (on 15/05/2018)
Hi Barbara, thank you for taking the time to leave your kind review. I am pleased you are happy with the work carried out and I hope we can be of service to you again in the future. Feel free to contact our Heating Services Department on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Superb job
Customer Service
Quality
Value
We used Tincknells to install a new boiler and hot water cylinder. Their quotation was competitive with others we received and totally clear as to the product and service they would provide. They arrived exactly when they said they would, were professional, friendly, courteous, tidy and worked late on the Friday evening to complete the job. They obviously knew exactly what they were doing and resolved a couple of minor glitches promptly first thing on Monday morning. We cannot recommend them too highly. We already get our heating oil from them and would not hesitate to use them for any other heating installation.
Stephan L Posted on 30/04/2018 , work completed 30/04/2018
The trader replied (on 09/05/2018)
Thank you very much for the fantastic review and lovely comments Stephan, we are always grateful for such good feedback. I will be sure to pass on your review to our Installation Team. We are very pleased you are happy with the installations and I hope you have many years of trouble free use out of your new boiler and cylinder. If you have any questions in relation to the boiler/ cylinder operation please feel free to contact our Heating Services Department on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Very Pleased, High Professional Work
Customer Service
Quality
Value
Our oil tank had a leak. I found it difficult to find a firm to "uplift" the oil out of the tank, replace the tank and refill. Tincknell came to the house inspected the old tank within 2 weeks all work was completed. Very pleased and would recommend to all.
Glanville, Wiltshire Posted on 26/04/2018 , work completed 26/04/2018
The trader replied (on 09/05/2018)
Thank you for your time in completing a kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. Should you need our services in the future we will be more than happy to help, feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Very prompt, quick, polite, clean & very good job. Thoroughly recommend.
Margaret, Dorset Posted on 19/04/2018 , work completed 19/04/2018
The trader replied (on 08/05/2018)
Hi Margaret, thank you for taking the time to leave a review of our services. Its great to receive such positive feedback for the work carried out and we gladly welcome your recommendation. We hope to be of service to you again in the future. Kind regards from all the team @ Tincknell Heating.
Brilliant job prompt & professional
Customer Service
Quality
Value
My new boiler was fitted by Lee & Liam & Liam B. I have no hesitation in recommending them. I found the 'team' to be very pleasant, helpful, clean & tidy & doing a good job. Thank you.
Janet, Avon Posted on 18/04/2018 , work completed 18/04/2018
The trader replied (on 08/05/2018)
Many thanks for your lovely review Janet. We are always pleased to read them and I know our installation team and engineers are very pleased to know the service we provide is always well received. I will make sure to pass on your thanks to Lee, Liam and Liam B. We look forward to being of service to you again in the future. Warmest regards from everyone @ Tincknell Heating, 01749 678828.
Prompt and professional.
Customer Service
Quality
Value
During the three days of our central heating upgrade and new boiler installation. The team of engineers were professional, efficient, polite, and tidy workers, and had all the necessary equipment and materials to complete the works. They also arrived each day at the time stated on the work schedule. On completion of the installation the operation of the system was explained fully. Engineers Lee, Ollie, Keith, Liam and Harry.
Susan, Somerset Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 08/05/2018)
Hi Susan, I am very grateful for your comments and pleased you were happy with the boiler installation. We hope the new central heating system and boiler gives you many years of trouble free use. I will be sure to pass on your review to Lee, Ollie, Keith, Liam and Harry. If there is anything else we can help you with please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent job.
Customer Service
Quality
Value
Carried out installation in a very competent way. Very clean and tidy as possible. Glad we have finally found a company that we will use again and recommend them.
Dennis, Somerset Posted on 13/04/2018 , work completed 13/04/2018
The trader replied (on 08/05/2018)
Many thanks for taking the time to leave a review Dennis. We appreciate your comments and I am pleased you are happy with the installation. Your recommendation of our services is very welcome and we look forward to helping you in the future. Kind regards from everyone @ Tincknell Heating.
Excellent!
Customer Service
Quality
Value
Prompt, efficient, excellent job. Helpful, friendly & professional. Took great care of our property. Highly recommended.
Trudy, Somerset Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 08/05/2018)
Thank you very much for your review Trudy, its great to receive such great feedback. We are always pleased to read them. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Very professional
Customer Service
Quality
Value
An excellent boiler replacement carried out by the engineers, very satisfied and can recommend the company to anyone. Engineers Ollie and Lee.
Lawrence, Somerset Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 24/04/2018)
Hi Lawrence, thank you for taking the time to leave a kind and informative review. I am pleased to hear you are satisfied with your boiler replacement. I will make sure your comments are passed on to our hard working installers, Ollie and Lee. If there is anything else we can help with please feel free to contact our Heating Services team on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent job very efficient
Customer Service
Quality
Value
Very fast friendly efficient service from the first call to arrange an estimate right to completion.
Keith, Avon Posted on 11/04/2018 , work completed 11/04/2018
The trader replied (on 24/04/2018)
Many thanks Keith for your time in completing a review of our services, it is always lovely to read. We pride ourselves in offering our customers the best possible service we can. If you require our services again please do not hesitate to contact us again on 01749 678828. Kind regards from everyone @ Tincknell Heating.
My review
Customer Service
Quality
Value
Prompt & professional.
Susan, Somerset Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 24/04/2018)
Hi Susan, thank you for your kind review. We look forward to being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Excellent, outstanding service.
Customer Service
Quality
Value
Time to replace broken boiler. Contacted Tincknells heating manager on 3/4/2018. On 4/4/2018 engineer arrived, noted our details for replacement boiler. 3 hours later email with quote. Rang and accepted quote. Nick the heating manager rang 1 hour later to see whether his engineers Lee and Ollie could come on Saturday afternoon 7/4/2018 to install new boiler. What service. (We had been without hot water for over 8 days).
Fred, Somerset Posted on 07/04/2018 , work completed 07/04/2018
The trader replied (on 24/04/2018)
Thank you very much for your review Fred, its great to receive such good feedback. I am pleased you are happy with all aspects of work carried out. I will be sure to pass on your comments to our installation team and I hope you have many years of trouble free use out of your new boiler. Please don't hesitate to contact our heating services team if you need anything in the future. Kind regards from everyone @ Tincknell Heating 01749 678828.
A good job well done.
Customer Service
Quality
Value
Old oil tank removed and new tank installed at new location, new oil pipe laid. All work carried out tidily and efficiently. Good handover on completion of job with explanation of new electronic tank meter.
Roderick, Wiltshire Posted on 06/04/2018 , work completed 06/04/2018
The trader replied (on 24/04/2018)
Hi Roderick, thank you for your time in completing a kind review after your new tank installation. I will make sure to pass on your positive feedback to everyone involved. I hope we can be of service to you again in the future. Warm regards from everyone @ Tincknell Heating.
Prompt & professional
Customer Service
Quality
Value
Excellent.
J W F, Wiltshire Posted on 23/03/2018 , work completed 23/03/2018
The trader replied (on 13/04/2018)
Thank you for your time in completing a review, great to hear such good feedback. I hope we can be of service in the future. Kind regards from everyone @ Tincknell Heating.
Efficient Installation
Customer Service
Quality
Value
Both the engineers were efficient and competent with installing our new boiler.
Andrew, Wiltshire Posted on 15/03/2018 , work completed 15/03/2018
The trader replied (on 09/05/2018)
Hi Andrew, thank you for your time and comments in your review. We are pleased to hear you are happy with the boiler change. Should you require our services again in the future please feel free to contact our Heating Services Team on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent Service
Customer Service
Quality
Value
Very pleasant guys. Very smart and professional. Kept area tidy & very work conscientious. Would not hesitate in recommending.
Deborah, Somerset Posted on 08/03/2018 , work completed 08/03/2018
The trader replied (on 13/04/2018)
Thank you for your review Deborah, we appreciate your comments and gladly welcome your recommendation. I am pleased you are happy and I hope we can continue to offer our services to you in the future. Please feel free to contact us on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Professional Through & Through
Customer Service
Quality
Value
The team arrived promptly, having carried out site surveys & answered my numerous questions before resolved the many challenges a 16th century house has, they were tidy & attentive at all times, checking up post installation as well. Wouldn't hesitate to recommend.
Claire, Somerset Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 13/04/2018)
Hi Claire, thank you for your informative and detailed review of our services. Your comments are highly appreciated. We strive to provide our customers with a first class professional service and I am glad everything went well and you are happy with the installation. Your recommendation is greatly welcomed and I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell Heating.
Excellent Service in Freezing Conditions
Customer Service
Quality
Value
Replaced my failed outdoor oil tank within 7 days of my request for help. Sympathetic, constructive and positive throughout. Worked to complete the installation at -5deg C with wind-chill!
2011-08-05 17:25:27.11 Posted on 01/03/2018 , work completed 01/03/2018
The trader replied (on 13/04/2018)
Thank you for your time and lovely comments in your review. We are really pleased to hear how happy you were with your tank change. It is always a pleasure knowing we have been able to help and I will make sure to pass on your review to our Installation Team. Please feel free to contact us again in the future on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent As Always
Customer Service
Quality
Value
In spite of the bad weather 2 engineers came to us promptly and the service was excellent as always.
John, Somerset Posted on 27/02/2018 , work completed 27/02/2018
The trader replied (on 13/04/2018)
Thank you John for your kind comments and review. I am glad we were able to help during the bad weather, its great to receive such positive feedback. I hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Great job
Customer Service
Quality
Value
Had to have a new oil tank fitted on one of the coldest days of the year! The guys turned up on time and had the new tank installed and working within 2 hours. Left the area clean and tidy too. Thank you!
Sarah, Dorset Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 13/04/2018)
Hi Sarah, thank you very much for such a great review of your tank installation. I am glad our installers could help you and provided the service you expect. If you need our services again in the future please feel free to contact us on 01749 678828. Kind regards from everyone @ Tincknell Heating.
Excellent work.
Customer Service
Quality
Value
Excellent quality work, efficient and tidy. All employees smart, skilled and very good customer service.
Mavis, Avon Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 13/04/2018)
Hi Mavis, many thanks for your time and your kind comments in your review. We are always pleased to read them and I will make sure to pass them on. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Great Job
Customer Service
Quality
Value
Heating controls replaced with no mess and no fuss. A nice warm house again! Very happy!
Sam Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 13/04/2018)
Hi Sam, thank you for your kind review and comments. I am pleased to hear you are happy with the service carried out and I am glad you have a warm house again. Please do no hesitate to contact us if you need us in the future. Kind regards from everyone @ Tincknell Heating.
Very good
Customer Service
Quality
Value
Excellent clean job.
Paul, Avon Posted on 15/02/2018 , work completed 15/02/2018
The trader replied (on 13/04/2018)
Hi Paul, thank you for your time in completing a review of our services. I hope we can be of service to you again in the future. Kind regards from everyone @ Tincknell heating.
Great job!
Customer Service
Quality
Value
Tincknells carried out an excellent job fitting our new boiler. They were tidy and polite and we now have a wonderfully warm house. Our only downside was having to wait a few weeks before they could start - but this is no doubt proof of what a great service they offer - they were fully booked by other customers.
Veronica, Somerset Posted on 13/02/2018 , work completed 13/02/2018
The trader replied (on 13/04/2018)
Hi Veronica, thank you very much for you kind review and comments. I am pleased to hear we were able to restore your warm house. We always try our best if there is some urgency on installing a new boiler to provide a quick turn-around. During bad weather periods this can be difficult as a lot of customers are unfortunately in the same situation but we certainly do our best to fulfil all expectations. We will always try to rearrange any non urgent calls to accommodate customers to the best of our ability. I will be sure to pass on your comments to our installation team and I hope you have many years of trouble free use out of your new boiler. I do hope we can be of service to you again in the future. With warmest regards from everyone @ Tincknell Heating.
Oil to Gas Boiler Upgrade
Customer Service
Quality
Value
We were very impressed by the standard of work by Tincknells. At all times (quote & work) the team were punctual, stayed the entire day and finished the job in the predicted time. All the team were polite, tidy and went out of their way to reduce disruption. We would definitely recommend Tincknells and the unexpected flowers were a very nice touch.
Margaret, Somerset Posted on 09/02/2018 , work completed 09/02/2018
The trader replied (on 26/06/2018)
Dear Margaret, thank you for your time and kind review of our services. I am so pleased you had such a good experience with Tincknells and we welcome your recommendation. I will be sure to pass on your review to our installation team. Should you need our services in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell Heating.
Prompt and professional
Customer Service
Quality
Value
Prompt, professional, friendly and efficient. Took care over garden plants minimum disruption.
Which? Trusted Traders Consumer Posted on 05/02/2018 , work completed 05/02/2018
The trader replied (on 17/03/2018)
Thank you for taking the time to leave a informative review. I am very glad that everything went well and you are happy with our visit. I hope we can be of service to you again in the future. Kind regards everyone @ Tincknells heating.
Great All Round
Customer Service
Quality
Value
The whole installation was excellent. Initial office work was professional, calm and courteous. The fitters were clean and tidy, competent, cheerful and efficient. An all round excellent performance.
Robert, Somerset Posted on 01/02/2018 , work completed 01/02/2018
The trader replied (on 17/03/2018)
Hi Robert, many thanks for your informative review and kind comments after your installation. We are always pleased to read them. Please feel free to contact us on 01749 678828 if we can be of service again in the future. Kind regards from everyone @ Tincknell heating.
Great job!
Customer Service
Quality
Value
Needed to add a couple of radiators and Harry & Lee did a fantastic job. Very neat work and no mess.
Shirley Posted on 30/01/2018 , work completed 30/01/2018
The trader replied (on 17/03/2018)
Hi Shirley, thank your for time and lovely comments in your review. Your comments are greatly appreciated and I will make sure to pass your review on to Lee and Harry. Should you need our services we can be contacted on our heating services number 01749 678828. Kind regards everyone @ Tincknell heating.
Simply Superb Service
Customer Service
Quality
Value
From start to finish, Tincknells deliver outstanding service and are a pleasure to deal with.
Fiona, Avon Posted on 26/01/2018 , work completed 26/01/2018
The trader replied (on 16/03/2018)
Hi Fiona, thank you for your time in completing the review and also for your lovely comments. I hope we can be of service to you in the future. Warm regards from everyone @ Tincknell heating.
An excellent job
Customer Service
Quality
Value
From start to finish the job was handled efficiently and courteously. Any queries were dealt with professionally. The fitters (Lee and James) were respectful and of my home and left leaving it clean and tidy. Surveyed and installed by Lee Tidball. Would recommend.
Which? Trusted Traders Consumer Posted on 25/01/2018 , work completed 25/01/2018
The trader replied (on 16/03/2018)
Feedback from our services is always welcome and we appreciate the detailed review and your kind comments. I will make sure your thanks and review is passed on to Lee and James. If there is anything else we can help you with, please feel free to contact our heating services team on 01749 678828. Warm regards everyone @ Tinckell heating.
My review
Customer Service
Quality
Value
Excellent. They attended quickly when our old oil tank was found to be leaking, were imaginative and helpful in working at a solution, and booked us in only a few days later. The work on site was completed neatly, on time and pleasantly.
Anthony, Somerset Posted on 25/01/2018 , work completed 25/01/2018
The trader replied (on 16/03/2018)
Hi Anthony, many thanks for your time and kind comments in your review. I am glad we were able to help with your leak. We look forward to being of service to you in the future. Warm regards everyone @ Tincknell heating.
Exceptional Service
Customer Service
Quality
Value
Exceptional service from the parts manager Nick Turner to the fitters Ollie, Liam, Harry and Jamie. Between them the knowledge they had was outstanding on what was a very difficult job. Thank you all.
Jane, Somerset Posted on 23/01/2018 , work completed 23/01/2018
The trader replied (on 15/03/2018)
Thank you Jane for your complimentary review. It is always a pleasure knowing we have been able to help, should you require our services again please do not hesitate to contact our heating services department on 01749 678828. I will make sure your thanks and review is passed onto Nick, Ollie, Liam, Harry and Jamie. Warm regards everyone @ Tincknell heating.
Excellent service
Customer Service
Quality
Value
Following the fatal breakdown with our old boiler, Tincknells acted promptly & pulled out all the stops to get a new boiler installed. At one time we had 5 engineers working at the same time. Excellent staff both office & field. Will continue to use them from now on. Well done all.
Simon, Somerset Posted on 22/01/2018 , work completed 22/01/2018
The trader replied (on 24/04/2018)
Thank you for taking the time to leave a review Simon, I am so pleased to hear you are happy with all aspects of work carried out. If there is ever a matter of urgency with a boiler change we always aim to provide a quick turn over, and I am thrilled we were able to help. We look forward to being of service to you again in the future. Please feel free to contact us on 01749 678828. Kindest regards from everyone @ Tincknell Heating.
Excellent professional service
Customer Service
Quality
Value
Whilst more expensive than other quotes, the service provided and quality of work was excellent and the fitters were professional throughout.
Mark, Somerset Posted on 18/01/2018 , work completed 18/01/2018
The trader replied (on 15/03/2018)
Hi Mark, many thanks for your time in completing a review of our services and also for your kind and informative comments. We always take care in offering our customers the best possible service we can. If we can be of service to you in the future please feel free to contact us on 01749 683941. Warm regards all the team @ Tincknell Heating.
Prompt and Professional
Customer Service
Quality
Value
We were given an arrival time and they were here. They did a very good and thorough job. No mess and everything went to plan. The boiler works beautifully. Thoroughly recommend them.
Which? Trusted Traders Consumer Posted on 05/01/2018 , work completed 05/01/2018
The trader replied (on 15/03/2018)
Thank you very much for your review and your recommendation. I am pleased that everything went well and the boiler works beautifully. I hope we can be of service to you in the future. Warm regards all the team @ Tincknell Heating.
Brilliant Job
Customer Service
Quality
Value
Very pleased with the service nothing was too much of a problem. Anything we asked for was done. Very clean and tidy.
Neil, Avon Posted on 03/01/2018 , work completed 03/01/2018
The trader replied (on 15/03/2018)
Thank you so much for your comments Neil, we're really pleased to hear that you've had such good a experience with Tincknells. We hope we can be of service to you in the future. Warm regards, all the team @ Tincknell Heating.
Fabulous job
Customer Service
Quality
Value
I couldn't have asked for a more professional job. The team were hardworking enabling a rapid finish without affecting the quality of work.
Lynne, Somerset Posted on 22/12/2017 , work completed 22/12/2017
The trader replied (on 15/03/2018)
Thank you very much for your review Lynne, it's great to receive such positive feedback for the work carried out. Should you require our help please feel free to contact our dedicated heating services department on 01749 678828. Warm regards all the team @ Tincknell Heating.
Proficient, skilful and cheerful
Customer Service
Quality
Value
The Tincknell Heating and Plumbing team carried out my boiler installation with the upmost skill, proficiently and courteous (it being an extremely cold 2 days!). Resulting in a highly commendable. 10/10 from me. They are the best, no doubt.
Alan, Somerset Posted on 01/12/2017 , work completed 01/12/2017
The trader replied (on 15/03/2018)
Hi Alan, what a fantastic review! Thank you for your kind comments and I am very pleased you are happy with the installation of your new boiler. I will make sure your thanks and review are passed on. We look forward to looking after your new boiler for many years to come. Warm regards all the team @ Tincknell Heating.
Very pleased with everything
Customer Service
Quality
Value
The work was completed on time and the men were considerate cleaning up and removing all rubbish. Everything was explained as to how the controls of the boiler work. I have no hesitation in recommending Thicknell Fuels, James, Ollie and Cam.
Marion, Somerset Posted on 24/11/2017 , work completed 24/11/2017
The trader replied (on 15/03/2018)
Thank you Marion for your detailed review and kind comments. I will make sure to pass this review onto our installation team. We hope to be of service to you again in the future. Warm regards from the team @ Tincknell heating.
Great service from start to finish.
Customer Service
Quality
Value
I have recently had a whole complete new heating system installed by Tincknell's, I have to say when I first investigated the cost of the install I thought Tincknell's would have been much higher. Tincknell's pricing is very competitive and was cheaper than some independent installers. The whole process was made easy from start to finish, Nick Turner who is the Installation Manager is great! I think I must have asked him 50 plus questions, 20 plus emails and 10 plus telephone calls. Nothing was ever any trouble! I was lucky enough to have Lee Tidball quote for my work and carry out the install. Again Lee is great and nothing is any trouble! I also have to give credit to the other Engineers, Ollie, Keith and the two apprentices Liam and Harry. The workmanship is 10/10 Time keeping 10/10 Tidiness 10/10 As the install was over three days I have to give them 10/10 for understanding it was a family home. To sum it up top quality service, quality of work and workmanship! I will be using and have already recommended them to friends and family
Rob Knott Posted on 23/11/2017 , work completed 23/11/2017
The trader replied (on 24/04/2018)
Thank you for the fantastic review and lovely comments Rob, it is greatly appreciated from all the team @ Tincknells. I am pleased to hear you have had such a positive experience from start to finish. I will be sure to pass on your thanks to Nick, Lee, Ollie, Keith, Liam and Harry as I know they will appreciate your kind words and useful feedback. It was a pleasure to install your new heating system and I hope you have many years of trouble free use. We pride ourselves in offering a high quality service in all aspects and I'm glad we were able to meet your expectations. We greatly welcome your recommendation to family and friends. Please do not hesitate to contact our heating services team on 01749 678828 if you ever need anything in the future. Warmest regards from everyone @ Tincknell Heating.
Outstanding Work
Customer Service
Quality
Value
Incredible quick response to enquiry and engineer came round within 24 hours. Professional service - clear on work undertaken and advice given when decisions needed. 3 day job was completed on time and very efficiently. Very tidy at end of each day. Instructions given at end and ensured I was happy with the job. Would highly recommend this professional service.
Simon, Avon Posted on 22/11/2017 , work completed 22/11/2017
The trader replied (on 15/03/2018)
Hi Simon, thank you for your informative and complimentary review. We always take care in offering our customers the best possible service we can. I hope we can be of service to you again in the future. Warm regards from the team @ Tincknell Heating.
Outstanding
Customer Service
Quality
Value
Lee and his team, Keith & Harry were polite, considerate & respectful of us & our home. Everything was completed in the time & order that Lee said it would be. Very professional team. Thank you. From the initial survey to completion Lee was the lead engineer.
Rosalyn, Dorset Posted on 21/11/2017 , work completed 21/11/2017
The trader replied (on 15/03/2018)
Hi Rosalyn, many thanks for taking the time to review us , we're grateful for such good feedback. We pride ourselves in offering our customers a first class service from start to finish. I hope we can be of service to you again in the future. Warm regards from all the team @ Tincknell Heating.
Most impressed
Customer Service
Quality
Value
On time, quick, efficient & no mess. Most impressed! Our new cylinder was fitted by Liam Barlow.
Arthur, Somerset Posted on 10/11/2017 , work completed 10/11/2017
The trader replied (on 14/03/2018)
Hi Arthur, thank you for your time in completing a review of our services. I am pleased you are happy with the work carried out by our installers. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from everyone @ Tincknell heating.
Professional
Customer Service
Quality
Value
A very efficient team, arrived on time, tidy workers would definitely use again.
Ann, Somerset Posted on 30/10/2017 , work completed 30/10/2017
The trader replied (on 17/11/2017)
Hi Ann, Thank you for your review of our services. We look forward to of being of service to you again in the future. With warmest regards from everyone @ Tincknell Heating. Tel No.: 01749 678828.
Brilliant job
Customer Service
Quality
Value
Thoroughly professional and well trained team. Work was superb. Will certainly recommend them.
Ian, Somerset Posted on 30/10/2017 , work completed 30/10/2017
The trader replied (on 17/11/2017)
Hi Ian, thank you for your time in completing a kind review of our services. We take pride in keeping our engineers up-to-date with Manufacturer's training programmes, and of course this reflects in the service we offer our customers. Please do contact us again in the future on 01749 678828 if you require our help. With warmest regards from everyone @ Tincknell Heating.
Prompt and professional
Customer Service
Quality
Value
Ordering, fitting, on time all great. Everything seems to be working fine
Which? Trusted Traders Consumer Posted on 27/10/2017 , work completed 27/10/2017
The trader replied (on 06/03/2018)
Thank you for your time in completing a review of our services, much appreciated. I am happy that everything is working as it should. Please feel free to contact our dedicated heating services department on 01749 678828 if you have any other problems. Warm regards, from all @ Tincknell Heating.
Very satisfied
Customer Service
Quality
Value
I was very impressed with the service and knowledge. They were also very polite and considerate whilst working in my house for 3 1/2 days. Nothing was too much trouble. Certainly recommend. Engineers Ollie, Keith, Liam & Liam.
Lorraine, Avon Posted on 26/10/2017 , work completed 26/10/2017
The trader replied (on 17/11/2017)
Hi Lorraine I am really pleased to hear of your experience with our installation team over the period of 3 1/2 days whilst installing your new boiler. It is always our aim to keep the customer informed on the progress of the install whilst taking place. Please contact us again if you need our services on 01749 678828. With warmest regards from everyone @ Tincknell Heating.
Excellent, very professional
Customer Service
Quality
Value
Tincknell very good company to deal with, two employees who fitted new oil tank. Very prompt and completed the job within the stated time frame.
Roy, Somerset Posted on 24/10/2017 , work completed 24/10/2017
The trader replied (on 17/11/2017)
Hi Roy, another successful review received, thank you very much for your kind comments. I will make sure Gary and Harry receive a copy of your comments and am pleased we could help in changing your oil storage tank. If we can be of service with any of your heating needs in the future please feel free to contact our dedicated heating services office on 01749 678828. With warmest regards, everyone @ Tincknell Heating.
A very good job
Customer Service
Quality
Value
An excellent job done by excellent workers. Would recommend to anyone. James, Ollie & Liam.
Lilian, Somerset Posted on 24/10/2017 , work completed 24/10/2017
The trader replied (on 30/10/2017)
any thanks Lilian for your time in completing a review of our services. I am pleased you are happy with the work carried out by our installation team. If we can be of service in the future please feel free to contact our dedicated Heating Services team on 01749 678828. Warm regards from Nick, James, Ollie, Liam and all the team @ Tincknell Heating.
Good job
Customer Service
Quality
Value
We are pleased with the work & these tradesmen. They were quiet & unobtrusive. Worked quickly & efficiently & we were happy to have them in the house. New boiler, excellent! Engineers Ollie, Liam & Keith.
Ian, Somerset Posted on 23/10/2017 , work completed 23/10/2017
The trader replied (on 17/11/2017)
Hi Ian, It is always lovely to read a positive review and kind comments of our services, and I will make sure Ollie, Liam and Keith receive a copy of this review. We hope you have many years of trouble free use from your new Worcester boiler. With warmest regards, Nick and all the team @ Tincknell Heating 01749 678828.
Prompt
Customer Service
Quality
Value
Ollie and Liam arrived on the day, got on with the job despite the heavy rain and finished on time. It works and so did they, good team!
Lesley, Somerset Posted on 19/10/2017 , work completed 19/10/2017
The trader replied (on 03/11/2017)
Hi Lesley, Thank you for your kind review. It's nice to hear Ollie and Liam battled the elements to complete the installation on time. I hope we can be of service to you in the future. Warm regards, Nick, Ollie, Liam and all the team @ Tincknell Heating.
Prompt and Professional
Customer Service
Quality
Value
Excellent service from a very competent team. Polite, very clean and informative.
David, Devon Posted on 17/10/2017 , work completed 17/10/2017
The trader replied (on 30/10/2017)
Hi David. Many thanks for your kind and informative review. We hope we can be of service to you again in the future. Please feel free to contact our Heating Services Team on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Good job
Customer Service
Quality
Value
Tidy job, pleasant engineers, very satisfied with the result.
Janette, Avon Posted on 16/10/2017 , work completed 16/10/2017
The trader replied (on 17/11/2017)
Hi Janette thank you for your time in completing a review of our services. We hope we can be of service again to you in the future. With warmest regards, all the team @ Tincknell Heating (01749) 678828.
Excellent & professional
Customer Service
Quality
Value
We were very pleased with the professional high quality service. Nothing too much trouble. We would certainly recommend Tincknells for service. We have been dealing with them for the past 26 years. That says it all!!
Roger, Somerset Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 30/10/2017)
Good afternoon Roger. Thank you so much for your informative, detailed and kind words in your review of our services. We are always pleased to support our long established customers and value your custom for the past 26 years. We hope we can be of service to you for another 26 years in the future. Best regards, Nick and all the team @ Tincknell Heating.
Excellent job
Customer Service
Quality
Value
Excellent job in removing my old complicated boiler replacing with new and dealing with all the different zones of heating in the house.
David, Somerset Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 17/11/2017)
Thank you David for your kind comments and review of our services. I am glad you are happy with the replacement boiler. I hope we can be of service to you in the future. Warm regards from Nick and all the team @ Tincknell Heating - Tel no. 01749 678828
Fantastic
Customer Service
Quality
Value
Highly professional, fine attention to detail, kept informed from quotation to completion & all on time. Overwhelmed by bouquet of flowers next day! Recommending to everyone.
Susan, Somerset Posted on 18/09/2017 , work completed 18/09/2017
The trader replied (on 03/11/2017)
Hi Susan, thank you for the time in completing a review of our services. I am so pleased you are happy with the work completed and welcome recommendation of our services. Please feel free to contact me in the future if you need our services on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
Very professional
Customer Service
Quality
Value
Helpful and Efficient. A very professional job. Friendly Service.
Graham, Dorset Posted on 14/09/2017 , work completed 14/09/2017
The trader replied (on 07/10/2017)
Hi Graham, What a nice review, thank you for your kind comments. We take pride in the quality of workmanship and professional service we provide all of our customers and am glad your review mirrors our expectations. Please feel free to contact us in the future if you need our services on (01749) 678828. Warm regards from Nick and all the team at Tincknell Heating.
Exemplary workmanship
Customer Service
Quality
Value
They have very friendly staff in all departments. I would certainly recommend them to anyone who needs a trustworthy company.
Royston B, Somerset Posted on 13/09/2017 , work completed 13/09/2017
The trader replied (on 07/10/2017)
Hi Royston B, thank you for your kind review. We pride ourselves on offering a first class to service to all of our customers and welcome your comments on our friendly staff and trustworthy approach. If we can be of service in the future we would be more than happy to help. Warm regards from everyone @ Tincknel Heating.
Excellent job
Customer Service
Quality
Value
Fantastic engineers, excellent job. Always arrived on time and cleared up at end of installation. Would highly recommend the company. Lee, Jamie & Harry were the heating Engineers.
Jean, Somerset Posted on 07/09/2017 , work completed 07/09/2017
The trader replied (on 07/10/2017)
Hi Jean, we are really pleased with the review you have posted and I know Lee, Jamie and Harry will be happy with your kind comments. If you need any help in the future please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards, Nick, Lee, Jamie and Harry and all the team @ Tincknell Heating.
Excellent service
Customer Service
Quality
Value
A friendly and helpful experience from start to finish. Great communication.
Olwen, Somerset Posted on 05/09/2017 , work completed 05/09/2017
The trader replied (on 07/10/2017)
Thank you Olwen for the time in taking to review our services. If you need our help in the future please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards from Nick and all the team @ Tincknell Heating.
Prompt and reliable.
Customer Service
Quality
Value
The fitting of our boiler went smoothly due to the professional approach of the two fitters. We were kept fully informed of the next stage during the two days. They both worked hard, and were efficient and quiet, and did not waste time. We were most impressed and would not hesitate to recommend them. Engineers Ollie and Liam B.
Wendy, Avon Posted on 04/09/2017 , work completed 04/09/2017
The trader replied (on 07/10/2017)
Thank you Wendy for your informative and lovely review posted of your recent experiences of a boiler change. I am glad you are happy with your boiler install. I hope we can be of service to you in the future. Warm regards from Nick, Ollie, Liam and all the team @ Tincknell Heating 01749 678828.
Professional and competent.
Customer Service
Quality
Value
I could not fault their professional attitude and workmanship. All staff were polite and unobtrusive - highly recommended. The boiler was fitted by Lee, Jamie and Ollie.
William, Avon Posted on 22/08/2017 , work completed 22/08/2017
The trader replied (on 08/09/2017)
Dear William, Many thanks for the time completing a review of our boiler installation service. I am pleased you were happy with the service provided by our staff and importantly Lee, Jamie and Ollie. If we can be of service in the future please feel free to contact us on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
A Great installation
Customer Service
Quality
Value
Lee and his team did an excellent job. They worked well together to install our new oil boiler and tank, move and install radiators and remove an aga. It was a pleasure to have such a polite and friendly group working in the house. They listened to what we wanted and used their experience to ensure the installation was efficiently completed. Our new oil boiler was installed by Lee, Jamie, Harry and Liam. The oil tank was fitted by Mike.
Derrick, Avon Posted on 14/08/2017 , work completed 14/08/2017
The trader replied (on 08/09/2017)
Hi Derrick, Many thanks for your informative and kind comments after installation of your new oil boiler, tank and radiators. I will make sure your thanks are passed onto Lee and his team, including Mike and Gary on our tank installation team. We hope you have trouble free use of the system for many years to come, but of course if you need our services please feel free to contact our heating service office on 01749 678828. Warm regards, Nick and all the team @ Tincknell Heating.
My review
Customer Service
Quality
Value
I was pleased that the job was quickly and competently executed.
Gerald, Somerset Posted on 12/08/2017 , work completed 12/08/2017
The trader replied (on 07/10/2017)
Hi Gerald, thank you for your time and comments in your review. We are very pleased with have met your expectations and completed the job in a timely and competent manor. We do hope we can help you in the future and should you need our services please feel free to contact our dedicated heating services team on (01749) 678828. Warm regards from all the team @ Tincknell Heating.
Total satisfaction
Customer Service
Quality
Value
The crew turned up on time. Did a tidy and proficient job. I am very happy to recommend them for others to sample.
Michael, Somerset Posted on 03/08/2017 , work completed 03/08/2017
The trader replied (on 26/08/2017)
Hi Michael, Many thanks for your time and kind comments in your review. Should you need our services in the future we will be more than happy to help. Warm regards from Nick and the team @ Tincknell Heating tel no. 01749 678828.
Excellent support
Customer Service
Quality
Value
A job well done, over and above expectation. Very informative engineers.
Ian, Dorset Posted on 26/07/2017 , work completed 26/07/2017
The trader replied (on 26/08/2017)
Hi Ian, Many thanks for your time and kind comments in your review. We are glad our engineers could help you and provided you the service you expect. Warm regards from Nick and the team @ Tincknell Heating tel no. 01749 678828.
Difficult to beat
Customer Service
Quality
Value