Tincknell Heating

Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.

It was a pleasure to have Oliver, Liam and Steve survey our home and upgrade our old internal Worcester boiler to an external one. As a customer of some 20+ years it came as no surprise that the installation team were polite, professional and extremely knowledgeable and it was a pleasure to have them working in our home as they observed the new and ever changing Covid protocols.

Despite the complications arising from the pandemic and lockdown our service was completed as near as possible to the original appointment. In the interim we were kept fully informed. The service was completed efficiently as usual.

Completely professional from start to finish. Boiler now installed in our garage. Excellent communication throughout. Extremely happy with the result.

Lee and Liam did an excellent job. They were very polite, very tidy. They managed to fit some extra radiators for me. Which surprised me with the lock down and managing to get radiators. It was a job well done. Thank you for the flowers and l would highly recommend Tincknell for great service. Lee and Liam know their jobs and are very good at it.

Our oil boiler was installed and is maintained by tincknell heating. Boiler fitted 4 years ago and regularly serviced,always carried out efficiently clean and tidy.not a single problem todate very pleased with the service they provide, would not hesitate to recommend them.

Arrived on time & completed the boiler maintenance & cleaned up afterwards. Was very friendly throughout the visit.

Due to Covid 19 our regular Aga service date had to be cancelled. However as lockdown eased Tincknells contacted us to rearrange a new service date if we wished to proceed. We were told exactly what to expect and sent a follow up email to confirm the arrangements and requirements. On the day the Engineer arrived at the expected time, carried out the work diligently and explained all that he had done after first establishing whether or not there were any specific issues or problems that we needed him to address. He tided up after himself and ensured that all was in order before leaving the site. Everyone involved in the cancellation, rescheduling and carrying out the Service was professional, courteous, friendly and apologetic for the delay which was clearly unavoidable and beyond the Company's control. Can't fault any aspect.

Excellent service from Tincknell Heating and their engineer was first class . It is reassuring to know that I have a reliable maintenance support for the heating system .

From first coming to quote for the work for a new oil fired external boiler to installation Ticknells did a first class job. I particularly liked the fact that Ollie came to quote and he headed up he team of installers. Nothing was a problem, they communicated throughout the job and did a high quality installation. They were problem solvers, always polite and helpful. They came on time and cleaned up at the end of the day. They were careful to test everything and left plenty of time to ensure everything was working properly before they left. I had clear instructions on the system I am delighted with the result. Tinknells have serviced my boiler for a number of years and they are always very quick to come out if you have a failure and do not leave until they have sorted the problem. I would not go anywhere else.

Our 25 year old oil-fired boiler developed a water leak on 11th May and after contacting Tincknell Heating, an engineer arrived a few hours later. He confirmed what I expected; that the boiler was finally unrepairable. Tincknells then sent one of their installers the following day (12th May) to carry out a survey for a new boiler, emailed a competitive quote the same day, and confirmed that they could install a new oil-fired boiler and balanced flue the following Saturday (16th May). We agreed to the installation and everything was back up and running by 3pm on the Saturday. Considering that this was at the time of a coronavirus pandemic 'lockdown', I consider this level of customer service exceptional. Throughout the 6 day period, Nick Turner, the Installation Manager, kept me fully informed of progress and checked that we were happy with everything after the installation. We have dealt with Tincknells for over 20 years (oil deliveries, boiler servicing, oil tank installation and now a new boiler) and have always found them to be good value for money and provide excellent, prompt and reliable customer service; they have our strongest recommendation.

Tincknell Heating installed a new external oil boiler, removed the old boiler and replaced 16 radiators for us. We chose Tincknell Heating because they had a large team to call on and the quality of their brand and work looked clean and efficient. it prooved to be a good decision as they sent an experienced and friendly team who got the work done in the time they quoted and to a high standard. They were confident with their pricing but were also willing to adjust it when we reduced the scope of the job and tested some unknowns once onsite. We would recomend them to others as a quality supplier.

On Good Friday 10/4/20 I was horrified to find water on my kitchen floor coming from a leak within my gas boiler.having placed buckets under the boiler I rang Tincknell as I had taken out a maintenance contract the previous October.Being a Bank holiday I did not expect the response I received.Within 30mins I was told an engineer would be with by lunchtime.He duly arrived & stripped the boiler to identify the problem,which was a faulty that needed replacing He made the boiler safe but we had no hot water.Later that day he rang to say he had got the part & would be with us the following morning at 9.He duly arrived & fitted the part.I was amazed that this problem had been solved so quickly on a Bank holiday weekend & during the Coronavirus lockdown & therefore highly recommend them.

I woke to find my boiler was not working. I phoned Tincknells at 9.00 and they arranged for an engineer to be with me between 11.00 and 1.00. He came at 12.00. He spent sometime checking everything and then informed me that a component on the computer board was not working. He said he had checked with the company stores and they didn’t have one so they had ordered one. It would be delivered to the company the following day. He apologised for the delay in getting my boiler working. On the following day another engineer arrived, and fitted the part. Whilst fitting it he noted that a different part had caused the computer component to blow and he changed this as well. My boiler was repaired. Throughout the whole process I was kept fully informed by office staff and the engineers about what they were doing, when they were doing it and why. I was impressed by their professionalism, effectiveness and customer service. I have no hesitation in recommending Tincknells.

Prompt response notwithstanding COVID-19. Problem diagnosed, leaking valve replaced. Efficient friendly service. Many thanks.

Excellent service as always. Faulty boiler fixed within an hour of phoning. I've been a customer of Tincknells for several years and have never been disappointed with their service.

My Stanley cooker decided to breakdown on me during the terrible times of the COVID lockdown! I made a call on Monday morning not expecting to get much joy but to my absolute joy I had an engineer with me the following morning. Fausto the engineer diagnosed the problem straight away and before fitting any parts checked that I was happy for him to do so. He did a great job and had Stanley up and running again in no time! I would highly recommend Tinknell Heating for there professional prompt service and will certainly be using them for Stanley's future calls.

The boiler in our holiday let failed shortly before new visitors were due to move in. Nick Turner organised a replacement unit and installation within a few days. James and Ollie installed the new boiler efficiently and we are ready for our new guests. Tincknells offer an excellent all round service.

Had a problem with the indoor tank oil level monitor. Thought it had been fixed at a service, but it went wrong again. They arranged for an engineer to come out at our convenience and he was able to fix the problem very quickly. Friendly, efficient service.

After getting several estimates to replace my old boiler I chose Tincknells Heating due to their professional & friendly approach. My initial enquiry was with Nick Turner who was efficient and helpful and whose knowledge was invaluable in helping me choose the most economical boiler for my home. The paper work was made easy by Samantha and Nick when I visited the sales office to confirm my order and agree on the installation date with all aspects explained so clearly that it reassured me that I was in safe hands. On the installation day the engineers Lee and Ollie arrived looking ready for action in two very clean Tincknell vans. Lee ran through what was going to happen and we agreed a time for me to return as I was due go out. An hour before I was due to return I received a text to confirm the install was completed. I was a bit delayed in returning and while Lee was waiting for me he kindly fixed a loose handrail on my stairs and the dodgy handle on my bathroom door! Service indeed! Before he left Lee explained how the boiler controls worked which was much appreciated. A nice detail was a lovely bouquet of flowers. Thank you to all at Tincknell Heating for a job well done!

I have been having my boiler serviced by Tincknells for years and Just had a replacement boiler fitted after the old one finally gave up. They have been extremely helpful from the original service guy to the sales team and organised a new one to be fitted very quickly. The guys arrived on time, were both very polite and had the new boiler installed in no time. Before they left they made sure I was happy with what they had done and ensured I had no questions unanswered. Would definitely recommend.

Just had a new boiler and hot water tank installed and could not be more happy with the efficient and friendly service we received from both the company itself and the engineers attending to complete the work. Special thanks to Nick in the office and Lee the engineer.

When our old oil tank started leaking, we called Tincknells for advice. The first engineer arrived within an hour of the phone call, and after a thorough inspection, called the 'tank team', who arrived within two hours, pumped out the old tank and quoted for replacement. The new tank was installed two days later, including removal and disposal of old tank. Very professional and efficient process. Would definitely recommend.

Jamie and Liam moves out boiler and extended the flue so that the fumes were kept well away from our door. They were helpful, prompt and tidy. I would be happy to recommend them to anyone who needs work done on their boiler.

Keith and Liam arrived on time with smiles and good humour ready to tackle a problematic old heating system. They worked cleanly and efficiently, despite the freezing temperatures inside and outside the house! Nothing was too difficult and it was a pleasure to listen to their comedic banter all day. They fixed the system and left the house toasty and warm. Very impressed and highly recommend this company.

We unfortunately, and unexpectedly, had to replace our oil fired boiler. Tincknells did a very efficient job. They were knowledgeable, tidy and paid attention to every little detail, above an beyond my expectations! I would definitely recommend them.

One of the main reasons I chose Tincknell Heating to replace my ageing oil-fired boiler was because it gets consistently excellent reviews on this website and is recommended by 100% of customers. The reviews mostly say the same thing: its engineers are cheerful, friendly, professional and knowledgeable; they turn up on time, work long hours and clear up when they leave; and when they give you the final invoice, they also present you with a beautiful bunch of flowers. How right they were. Keith and Liam tackled what turned out to be a tricky installation, involving a scaffolding tower and inconvenient lumps of Mendip limestone, with patience and good humour. They never stopped apologising for the disruption and were a pleasure to have around the house. They completed the job on time, carefully explained how the new system worked and reassured me that help and advice was only a phone call away. They are a credit to what is clearly a well-run, local company that deserved to win the Which? Trusted Trader of the Year award.

We use Tincknell Heating to service our Rayburn so when we had a leak down the side of the flue from the roof we asked them if they couls sort it. They were prompt, careful and thorough. They were happy to explain what they were doing and left everything neat and tidy.

They installed a new combi-boiler and reinstated, re-sited and replaced radiators. The team of four were fast-working and, as far as I could tell, meticulous. They addressed any unforeseen hurdles with good humour and a can-do attitude. We felt reassured by their cheerful professionalism, and the excellent backup from the office and the surveyor. They completed the job well within the time allotted, and cleared up after themselves. They briefly explained how to work the system. A huge bunch of flowers appeared on the dining table, which was an unexpected delight. The heating system works well, and we are comforted to know they are just up the road if it goes wrong. A couple of tiny irritants: the boiler team could have swept up a bit more carefully after the first day's work; also, they left a small hole broken in a piece of chipboard flooring, which we'll have to patch up. Generally excellent, and I would wholeheartedly recommend. Thank you, team.

Have known of this firm's work for many years so when needing a quote for a new boiler and associated work, went to them as a comparison, thinking they would probably be too expensive. Actually only £10 more than the 'one man and his dog' locally - and boy was that extra £10 worth it! Came when they said; did exactly what they said; accommodated our wishes and did it all in a friendly and very professional manner. Obviously a very well trained workforce and with excellent back office to support them. No hesitation in recommending them - and loved the flowers guys! A nice extra touch!

Tincknells replaced our old faulty boiler at short notice and completed the work quickly and efficiently. Very impressed with the standard of work, Lee, Jamie and Liam were very helpful and friendly and did a very tidy job - no mess left behind. They were very experienced and knowledgeable and we were so pleased with our new boiler.

We have dealt with TIncknells since we moved into our current home 32 years ago. They’ve never let us down. Staff, service and everything about them, is exceptional in our experience.

The Tincknell team that installed a new boiler for us did an excellent job in a very professional and friendly manner. They were very knowledgeable and I would be pleased to recommend them to anyone.

I was most impressed by the excellent initial advice given, and by the subsequent very efficient installation of a new boiler by engineers who were not only extremely professional in their work, but also very helpful and friendly. I would recommend them very highly.

Very professional and efficient approach to the problems encountered during the update to our heating system. A combination of extremely hot weather and a very curious existing system was really challenging for the installation team. They tackled these problems with a great spirit and still managed to finish by the scheduled date. Everything was left shipshape and very clean. We were kept fully informed as the job progressed.

We've used Tincknell Heating many times since we moved into our property 5 years ago. They replaced a hideous large rusty metal oil tank for us when we first moved in, and they have always provided an excellent and trustworthy service in keeping our aged old boiler serviced, repaired and limping along each year. This year, we were finally in a position to be able to purchase a new boiler. Engineer Keith, came out to quote; very knowledgeable and provided lots of information and answered our questions. There was no pressure put on by Tincknells in chasing us to accept their quote, once submitted. Keith and Liam arrived promptly at the date and time agreed, to remove our old boiler and fit the new one; they were exceptionally tidy and polite, and worked hard ensuring that we wouldn't be without a functioning boiler by the end of the first day. We're thrilled with our new boiler; much quieter than our old one, much less smellier and much more energy efficient. (and a bonus for our 2 rottweilers was having dog-friendly engineers!) We also developed an oil leak after the installation, which was dealt with incredibly swiftly - an engineer at the door within 10 minutes of me calling! It really is good old-fashioned customer service from Tincknells; and what a blessing to be given a beautiful arrangement of flowers at the end of the boiler installation Great service from Tincknells; wouldn't hesitate to recommend them to others!

We recently had a new boiler fitted by Tincknells. Their advice and service from start to finished was excellent. The engineers were friendly and helpful, they worked extremely neatly, leaving everything tidy at the end of the day. The quality of their work was outstanding. Thanks to them for making the installation run so smoothly.

Keith, Steve and James put me in a new boiler,the new boiler was agreed and on schedule and was all within the budget, the guys were really helpful and communicated with me every step of the way with a great sense of humour and banter between them all I cannot find a fault.

Thank you to staff at point of logging my breakdown to the incredibly swift arrival of an engineer, lovely guy named Mike, who arrived while I was with a patient and who got on with the job and fixed the issue without interruption to my work. Hugely grateful. Thank you. They may not be the cheapest but the quality and speedy response makes up for that. Highly recommend.

Very rapid replacement of a weeping metal oil tank. Initial enqirry of a Tuesday, Inspection on the following Friday, and installation of new tank following Tuesday. Very common sense approach to health and safety regulations. Another company gave a quote with many unnecessary requirements not relevant to our rural location at a much inflated price with little attention to the practical details of the job. The Tincknell's installers were being inspected by a Health and Safety consultant which was very informative.

The guys at Tincknells Heating have carried out extensive works at our property and during the whole process they were punctual, friendly, polite, knowledgeable and extremely efficient. We have never experienced the level of professionalism and the level of after care that we have received from these guys and we can honestly say that they went above and beyond what we could have ever had expected from a heating company. They have set the bar very high for other trades and we would not even consider using any one else, when you have experienced the best, you tend to stick with them. We are extremely grateful for everything that Tincknells have done for us. We cannot recommend them enough!

Due to the expiry of our old heating system we made enquiries of Tincknells to purchase a new central heating system, they were very prompt to quote and even quicker to fit once we gave the go-ahead. Everything converted and up and running in three days. A tidy job well done.

Having purchased a property that needed the boiler updating I called Tincknell Heating on recommendation of a friend. I could not have been more pleased with their service and attention to detail.

We discovered a small leak in our combi boiler heating system. The leak was under new flooring, invisible, causing no apparent damage. Tincknells came to check it on the day I called and suggested an ingenious re-piping avoiding the need to pull up the floor. Senior engineer Lee came by a day later to confirm the prognosis and discussed various details and options. Lee was very invested in how the finished work would look in the house, not to mention the improvement to our heating system. We had a detailed estimate a day or two later. Work was scheduled at a convenient time and started exactly on schedule. Team of three (Lee again with Ollie and Liam) did the work in less time than forecast. Their work was absolutely meticulous, the new system is great. The overall cost was very reasonable. It is a pleasure to have Tincknell Heating work on our house. I cannot recommend them more highly.

Although as heating engineers they were unable to deal with my particular problem, Nick, who answered the phone, went out of his way to call me back twice and provide me with suitable choice contacts who would be able to assist me. I will certainly be in contact with them again to service my central heating, when this becomes due.

We arrived at our holiday home in Upottery, Devon on 21st December to find that the heating wasn’t working properly. We reported it to our caretakers and Bob from Tincknell Fuels came out the next day. He soon found out what the problem was but the parts had to be ordered and hopefully fitted before Christmas. He also showed us a way we could get the heating going manually to get us through. He came back on Christmas Eve and fitted the part. I found Tincknell Fuels to be very helpful and professional and a special mention for Bob - friendly, courteous and got us warm for Christmas. I would recommend this company to anyone.

From the initial survey through to final installation we found Ticknells service to be excellent. Ollie, Liam, Liam and Steve replaced our floor standing old boiler with a Combi boiler. They were friendly, efficient and very tidy. The work was completed with a minimum of disruption, to a high standard and on time. We would not hesitate to recommend Ticknells to anyone needing a replacement boiler.

Old oil tank developed a crack, and a replacement needed. Mike & Gary arrived as arranged and got straight down to work. Work completed efficiently, within agreed estimate, and all done to an amazingly high standard. Old tank taken away and work-site tidied up--all without being asked. Extra time and care given to assess efficiency of fuel line post-installation. Updates to work progress while on-site. Nothing was too much trouble. A pleasure to deal with the installation team--so polite. Office very efficient, too, with arranging appointments and communication in general. Nothing but high praise, and no hesitation in recommending this company.

Over three days, Ollie and Jamie installed a replacement boiler and hot water tank in our house, with associated flue, controls, connections and a chemical flush, a major renewal of our heating system. This was all completed to our satisfaction, to the agreed schedule and budget. They completed the work on time, with minimal disruption and were a pleasure to have on site. They were communicative, polite, tidy and were knowledgeable about what they were doing and kept us informed of progress. From the first survey by James C, through the provision of a professional report and quote, to completion of the work by Ollie and Jamie, Tincknells have lived up to the reports that we had of them, in being good value, attentive to their customers and providing a first class result. We would recommend them to others seeking such a service.

Have nothing but praise for this company. From start to finish they have been helpful, informative and completely professional. We required a complete heating system refit and conversion from electric to oil which meant moving out for 5 days. This is quite an upheaval for anyone but very traumatic for my mother who is 81. However, this company carried out pre-visits explained the whole process, their requirements prior to work starting, kept to time schedule and left the property clean and tidy. Honesty, you would not have know they had been there apart from the fact that the house was warm and there was a lovely bunch of flowers to boot. I cannot fault this companies workers or their work ethics and would highly recommend them to anyone.

Tincknells Heating engineer Keith Davey had visited previously as we had had problems with our oil heating system and he had recommended following up with alterations to our header tank pipework to correct things that were wrong. We were given a quotation and a date and time for the work to be carried out. Keith and apprentice engineer Harry Peters came on time on the appointed day and carried out the necessary procedures professionally and tidily and with minimal disruption to ourselves. They were both an absolute pleasure to deal with and we are delighted to have had this work done completely stress-free ! Thank you also to Nick Turner, Installation and Parts Manager for co-ordinating the project. We can say confidently that Tincknell Heating is an efficient, well-organised company that we would have no hesitation in recommending to prospective customers. Keith and Harry are a credit to themselves and to Tincknells !

I recently needed to have a new boiler installed, which at the time seemed like a major job. However, I need not have worried. Everyone I spoke to at Tincknell’s was polite, friendly, helpful and knowledgeable. Nothing seemed to be too much trouble, I was not rushed into making any decisions, and communication to and fro during this time was always reliable and courteous. Once I had made my decisions, my new boiler was fitted promptly and efficiently. The team left my home just as they found it (except a lot warmer!) and I have no hesitation in recommending them to others. Thank you, Tincknell’s, for a job very well done.

2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.

19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended

New tank installed and old removed, turned up on time, professional, neat and tidy no fuss, won’t consider using anyone else for all heating (including the Aga) and oil needs.

My elderly father needed a new boiler to replace an unreliable, ancient one. I asked several firms for advice on the existing system/layout & to quote. Tincknells were not the cheapest (but not the costliest) but won on the excellent advice & service; first from Nick in the office for his responses to my initial & subsequent enquiries, right through to the removal of old & installation of new by Lee & the 2 Liams ( who also left everything clean & tidy). They were all super efficient, trustworthy & friendly throughout. It's now about 5 months since completion & there have been no problems at all - Father's heating & hot water system works beautifully & is now so easy to run. I have no hesitation in recommending them highly.

Most impressed with fast efficient service and professional standard of work. Great set of guys (Ollie,Liam,Keith, Liam & Jamie). Would have no hesitation in recommending their services.

We used Tincknells to install a new boiler and hot water cylinder. Their quotation was competitive with others we received and totally clear as to the product and service they would provide. They arrived exactly when they said they would, were professional, friendly, courteous, tidy and worked late on the Friday evening to complete the job. They obviously knew exactly what they were doing and resolved a couple of minor glitches promptly first thing on Monday morning. We cannot recommend them too highly. We already get our heating oil from them and would not hesitate to use them for any other heating installation.