Annual boiler service
Arrived on time, full service carried out without any interruptions or questions to us. Everything left need and tidy (as it was before he started) and boiler running well. As usual excellent service.
Customer in
Posted on 20/05/2022
, work completed 11/05/2022
Recommended
Trustworthy.
I realise there are cheaper companies but can you trust them for repairs. I have always had good service. Not cheap but reliable.
Diana in Bath and North East Somerset
Posted on 18/05/2022
, work completed 11/05/2022
Recommended
Boiler service.
Mike, your engineer is terrific. The service and courtesy we get from your company is first class. Many thanks.
Customer in Somerset
Posted on 18/05/2022
, work completed 12/05/2022
Recommended
Fantastic response
We were left with no oil moving into a new house. Tincknell supplied oil the next day, and the engineer visited immediately afterwards to get the boiler working. Couldn't have asked for a more efficient response and the work was done very quickly. I was also impressed about how knowledgeable the engineer was, and gave me a lot of helpful advice.
Customer in Somerset
Posted on 10/05/2022
, work completed 05/05/2022
Recommended
Boiler and Invented Cylinder Installation
I have been using Tincknells for several years at my previous property where we had an oil fired central heating system. Tincknells did both the oil deliveries and the maintenance of the boiler and on both counts were always excellent. Consequently, on moving to a house with gas we had them replace an old boiler with a new gas system boiler and install an unvented hot water tank. On both counts they were excellent completing the work on time and always leaving everything nice and clean. Highly recommended!
Customer in Somerset
Posted on 08/05/2022
, work completed 05/05/2022
Recommended
New boiler and central heating system
Tincknell heating have just completed our new boiler and radiator system We have had excellent and professional service from Tincknell. The heating engineers were knowledgeable and friendly. I would highly recommend them and very very happy that we chose the right company. Thankyou Tincknell's.
Customer in Somerset
Posted on 23/04/2022
, work completed 22/04/2022
Recommended
Rapid replacement of faulty components
Engineer called in when an oil leak was noticed in the boiler. This work is covered by our service plan. The hydraulic ram on the air flap was dripping and was replaced rapidly by the engineer. It was then noticed that there was a slight seepage from the isolation tap, which was also replaced. We have used Tinckell's for over thirty years to maintain our oil boilers. They are always reliable, friendly and courteous. Well cleaned and cleared up after work was completed,
Peter in Gloucestershire
Posted on 14/04/2022
, work completed 08/04/2022
Recommended
Service of Aga and oil boiler
Steve Ingram carried out both services very efficiently as usual. He is unfailingly courteous and helpful and we always prefer him to service our equipment.
Customer in North Somerset
Posted on 11/04/2022
, work completed 29/03/2022
Recommended
Oil Boiler Malfunctioning
The engineering attended diagnosed the fault swiftly (obstruction in the fuel line between the tank and inlet) and revolved the issue. Excellent service from an experienced competent engineer. Very pleased.
Customer in South Gloucestershire
Posted on 07/04/2022
, work completed 01/04/2022
Recommended
Prompt, Polite and Efficient
I have had a service contract on our oil boiler for a few years. The team are always accommodating to my busy diary and have been flexible when disruptions such as Covid has occurred. I have recommended Tincknell a number of times to other Oil CH owners. Their engineers are particularly accommodating, and efficient. Great, professional service.
Adrian in South Gloucestershire
Posted on 29/03/2022
, work completed 23/03/2022
Recommended
New gas fire and fire place
Tincknell Heating were wonderful. They fitted our new gas fire and surround. Right from the start they were professional and helpful in advising as to what suitable gas fires/surrounds etc. would work for us and once we had picked our preference, and a price for the whole job was established, all was ordered and a date was fixed for installation. The day arrived and all went well. Great care was taken throughout the job and once the fire and surround were insitu, a tidy up was undertaken. We really can’t speak highly enough of the whole experience.
Tracey in Somerset
Posted on 28/03/2022
, work completed 24/03/2022
Recommended
V happy with the service.
I'm v happy with the service. The engineer was friendly and went about his work in a pleasant manner. Can't fault any part of the call. I trust and have confidence in Tincknells Heating as a service provider.
Customer in Somerset
Posted on 22/03/2022
, work completed 18/03/2022
Recommended
Breakdown.
The repair man was fast and very friendly as we have had him before. He put a part in and its been fine since. Good service, very satisfied.
Veronica in Somerset
Posted on 22/03/2022
, work completed 15/03/2022
Recommended
Very pleased.
The Tincknell engineer Paul, yet again provided us with excellent service, prompt, polite, efficient and highly competent. We will miss him when he retires, but are confident his replacement will maintain the high standard that has been set.
Peter in Somerset
Posted on 22/03/2022
, work completed 16/03/2022
Recommended
annual service
Staff friendly, Job completed. I have Used Tincknells for over 40 years. Aga and Boiler sorted quickly and with care.
Customer in Somerset
Posted on 17/03/2022
, work completed 10/03/2022
Recommended
Routine service
The engineer was very efficient and carried out the work in a professional manner and kept me informed with what he was doing and on completion gave me a summary of the work and the condition of my boiler. I have no hesitation in recommending Tincknells for boiler servicing and oil delivery.
Customer in Somerset
Posted on 17/03/2022
, work completed 07/03/2022
Recommended
Excellent Oil Boiler Service
Andy arrived on time and worked without interruption until the job was done. He is clearly an expert and we were very happy with his service. I noticed the boiler was running more quietly after he had finished.
Customer in Wiltshire
Posted on 15/03/2022
, work completed 11/03/2022
Recommended
Annual boiler service
Great efficient service from Rob at Tincknell heating undertaking my annual boiler service once again. Arrived, got on with the job and apart form a brief friendly chat I would hardly know he'd been. Always reliable I have used Tincknell for several years and will continue to do so.
Posted on 10/03/2022
, work completed 28/02/2022
Recommended
Annual boiler service
Very efficient, polite and professional. Cannot fault them in any way whatsoever. 100% recommend.
Customer in Somerset
Posted on 03/03/2022
, work completed 23/02/2022
Recommended
renew a boiler
It was excellent service from start to finish and we were pleased with the work carried out
Which? Trusted Traders Consumer
Posted on 03/03/2022
, work completed 24/02/2022
Recommended
Great professional service
We were really impressed with Tincknells in installing our new ooo boiler. They were on time, and completed the job in a thoroughly professional way and took time out to set up/demonstrate the new Nest thermostat system. The team were really helpful from start to finish. They even left a bouquet of flowers! We are delighted with our new boiler - it is more efficient and we’ll also save £17 a month on our boiler/service plan; effectively reducing the cost of the boiler by £1400 over the 7 year guarantee. Highly recommended!
Customer in Somerset
Posted on 02/03/2022
, work completed 01/03/2022
Recommended
Replacement Boiler Installation
From quotation to completion, this work has been handled very swiftly and efficiently. The engineers who carried out the work explained how they would undertake the removal of the old boiler, the need to re-site the replacement and the effect on our hot water and heating provision. All the work was completed well within the original time estimate and without any mess. We are very pleased with our new boiler.
Customer in Somerset
Posted on 18/02/2022
, work completed 18/02/2022
Recommended
New boiler installation
The initial phone contact with the firm (Nick Turner) was very helpful and informative and helped me make a decision on the boiler model. I was given a realistic estimate of the time schedule which was totally adhered to. The engineer who came to assess the work was again, very informative and happy to answer questions. The two you men who turned up to do the actual work were polite, considerate and very efficient. All personnel turned on on time. An unexpected hitch was the access to the outgoing flue, promptly resolved by someone from head office bringing a longer ladder! The lovely bunch of flowers at the end marked the close of a very good experience. I would recommend this (local) firm to anyone
Customer in Somerset
Posted on 17/02/2022
, work completed 16/02/2022
Recommended
New Boiler Installation
Our new boiler installation was completed today. The engineers were really professional, knowledgeable, helpful, friendly and efficient. They explained everything clearly and simply and nothing was too much trouble. Many thanks Liam and Ollie.
Carol in Somerset
Posted on 27/01/2022
, work completed 27/01/2022
Recommended
Professional, knowledgeable & reliable heating service
Tincknells engineer arrived at the booked time, completed the service, left my kitchen (where my boiler is) clean and tidy, and left me with sensible and practical advice on minor maintenance needed to oil tank and flue. Very happy with the service!
Customer in Dorset
Posted on 05/01/2022
, work completed 29/12/2021
Recommended
Excellent rapid response service.
As usual, first-rate service from Tincknell. I rang to report the boiler breakdown at 8.30am & the engineeer arrived equipped with a suitable spare part about 2pm. Your engineer was outstandingly helpful & efficient, put in a new motor & had the boiler up & running in about half an hour.
Claire in North Somerset
Posted on 30/11/2021
, work completed 30/11/2021
Recommended
Very professional service from initial quote through to installation
Initially I required somebody to come around and discuss options to decommission a very old and hugely inefficient Stanley range and not only install a new boiler but consider the best location for the new installation. From the initial visit from Tincknell's I was very impressed with professionalism from the office staff through to engineers visit. Their covid procedures were excellent too, not only ensuring my safety but also their staff. During the first visit I felt what I was looking for was completely understood and the options were clearly explained to me. Having accepted the quotation the option of dates was clearly explained and those dates remained on track. As for the installation it was clear the installers Jamie & Lee not only knew what they were doing but took pride in their work too. Any questions I had were clearly explained and at the end of the installation the user controls of the system were clearly explained. Even though the installation required changes to water pipes, oil feed and electricity and the drilling through 2' thick walls everything was left spotless. I would not hesitate to recommend Tincknell's for the installation and would not find any fault with any aspect of the installation.
Customer in Somerset
Posted on 26/11/2021
, work completed 27/08/2021
Recommended
New Hot Water Cylinder
Work involved the removal of old heat storage cylinder and installation of an unvented cylinder. The old cylinder was approx. 25years old and the installation involved a considerable amount of new piping. The work was done on time and to the agreed cost. The installation team worked as a very effective team and clearly very knowledgable. Clear explanations given at the end of the installation to ensure full understanding of how the system worked.
Customer in North Somerset
Posted on 20/11/2021
, work completed 20/11/2021
Recommended
Very thorough
Tincknell Heating are always very helpful. Allowing me my choice of service engineer. Olly Smart is very pleasant and efficient. He wasted no time and masked up even though I said he could take his mask of if he wished. I would stay a distance He checked all my radiators as I can no longer bleed them. (don't have the strength in my fingers!) I find their charges very fair. They are the best service engineers I've ever had. My daughter also finds this and always has them to deal with her Aga and oil fired boiler. The staff on the phone are always pleasant and helpful. Thank you, Tincknells!
Customer in Somerset
Posted on 16/11/2021
, work completed 16/11/2021
Recommended
Repair fault - Stuck valve which prevented water circulation
We have been with Tinknell since shortly after we moved to Dorset, ie: around 40+ years (we are in our 80's) and have always admired and been grateful for the staff, always polite and efficient and understanding and for the speedy service provided which in this case which was particulally gratifying. A second visit was speedily organised following a first and involved Liam and his associate and the problem - a stuck valve - quickly identified and corrected. The whole system was checked and was, and is currently, working well as it had been previously. The problem could not have been dealt with more effectively and speedily with humour, enthusiasm, and friendliness. Liam and we had met on a previous visit some time ago and it was like old friends meeting up. We remembered each other with pleasure... The whole organisation is a great example of how a service should be and we are so grateful. We feel valued which is a great feeling. Thank you to everyone...receptionists, organisers and engineers/electricians...
Customer in Dorset
Posted on 03/11/2021
, work completed 03/11/2021
Recommended
Prompt Service
My oil AGA cooker was losing heat rapidly and was due a service. I phoned Tincknell and Pat in the office was very helpful, noting that Rob our normal engineer was working that day at a nearby property. He rang me back and said he could fit me in that afternoon. Always cheerful, he gets on with sorting out the problem and leaves no mess when he leaves. While most appointments are not always quite as quick as this one, they have invariably provided me with a reasonably fast turn around for boiler and AGA service for over 25 years.
Customer in Devon
Posted on 03/09/2021
, work completed 31/08/2021
Recommended
Difficult job
Keith and Liam were exceptionally able and communicative in very trying circumstances. They fitted an entire gas system and boiler into an old cottage which still retained the original lead pipes throughout. They were careful to move all furniture and precious items in two bedrooms, traced the pipes under floorboards, and replaced them, leaving the rooms almost as they found them. Our boiler was over 25 years old and has been replaced by an efficient and easily workable system which we will greatly appreciate in years to come. I have nothing but admiration for their skill and the care which they took, and would not hesitate to use their company again.
David
Posted on 13/08/2021
, work completed 13/08/2021
Recommended
Excellent Service
Arrived on time. Finished on time, friendly, courtious service. Stuck to the quote and would recommend to a friend
Which? Trusted Traders Consumer
Posted on 12/08/2021
, work completed 05/08/2021
Recommended
First boiler service
Keith was friendly, professional and thorough throughout. Explained the work he was completing and the reason for it.
Customer in Somerset
Posted on 09/08/2021
, work completed 06/08/2021
Recommended
Great support with solving a boiler fuel leak inside our kitchen!
A call back from Tincknells Thursday morning after our worried message the night before, led to one of their Engineers arriving before 10am, the same day. Fausto then assessed what the issue was, a pinhole leak on the internal fuel feed pipe. He carefully removed the failed pipe, made-up a like for like new replacement, re-fitted everything, then after carefully testing the final fitment, all was resolved. So, after no more than an hour, the leak was dealt with. What a professional task, carried-out by Fausto, a likeable, genuinely concerned person, who gave us considerable confidence in a job well done. A real credit to Tincknells. Brilliant team attitude. 👏 Still re-tiling and some decorating to resolve, but that will happen. Thanks from the Newton’s. 👍😎
Tony in Somerset
Posted on 15/07/2021
, work completed 15/07/2021
Recommended
Fuel Tank Replacement
They arrived on the agreed day with everything they needed for the installation. The team were extremely professional and knew exactly what they were doing. The work was carried out efficiently and the team did an excellent job. I would have no hesitation in recommending Tincknell Heating to anyone.
Roger in Somerset
Posted on 10/06/2021
, work completed 08/06/2021
Recommended
Responsive, effective and efficient
I just want to give a great big shout out for Tincknell Heating! Our oil fired combi boiler developed a noticeable leak yesterday evening. We turned it off and left it until this morning to contact for repair, to make it easier and cheaper for all concerned. We can cope without these modern day luxuries... for a while. Tincknell's was contacted via our landlords this morning at about 9:30am and the guys were out within 2-3 hours. It's now totally fixed and we have the luxury of hot water once more. Thank you to all involved. Great service!
Rebecca in Somerset
Posted on 08/06/2021
, work completed 08/06/2021
Recommended
Simply the best
We found Tincknells very professional in all aspects from providing a quotation following a visit from their engineer to agreeing dates and completing the job which in our case was not straightforward. We could not recommend them more highly. They were Superb.
Pauline in Somerset
Posted on 06/05/2021
, work completed 23/03/2021
Recommended
Replacement Oil Tank and relocation of Boiler
We required a new Oil Tank as the old tank was showing signs of splitting. At the same time we took the opportunity to move the location of our existing boiler and fit a new oil line. We contacted 5 tradespersons to quote for the works. Tincknell Fuels provided the most efficient service of all the tradespersons from start to finish. The initial contact with the Office was handled very professionally with immediate email responses and confirmations of site appointments. Bearing in mind that this was during the covid pandemic! From that initial contact, the site visits were carried out well and we were informed of our options. The quotations that followed were clear and concise and as it happens also very competitive. The works were carried out in 2 tranches and again because of covid moved at my request with no hesitation. On the dates in question, the workmen turned up on time and completed the works as stated in the timescale mentioned with the minimum disruption. The follow up calls were very kind and flowers received by my wife were a lovely touch. I have never written a review before but I have no doubt in thoroughly recommending Tincknell Fuels for the outstanding service and customer support throughout what is a daunting process. Our thanks goes to the whole team for their great service.
Stephen in Somerset
Posted on 05/05/2021
, work completed 20/04/2021
Recommended
Replaced Oil Tank
My oil tank developed a crack and needed replacing. New regulations meant that the tank needed to be re-sited further from the garage and my fence. I was very happy with the work. They arrived at 9.30 am and were finished at around 4.00 pm. They have always been a satisfactory company to deal with over the past 16 years.
Which? Trusted Traders Consumer
Posted on 15/04/2021
, work completed 14/04/2021
Recommended
Boiler replacement and system upgrade.
Excellent right through from survey of works required to installation and commissioning. Old oil fired internally located boiler was removed with careful consideration for making good afterwards. External new boiler fitted and system converted from natural head to pressurised with a full system flush included. Excellent specification of works and plan for scheduling the right labour for the job. Very pleased with the on-site management during the entire process and efficient office support. The improvements in our heating & hot water efficiency and effectiveness have made the whole job well worthwhile.
Mark in Somerset
Posted on 06/04/2021
, work completed 31/03/2021
Recommended
Good job installing new oil tank
The installation was carried out exactly as stated on the original plan, including transferring the oil from the old tank and removing that tank for recycling. There was no mess, no oil spillage and instructions were left both in paper form, and verbally. Thank you, Mike and Gary, we are both very pleased with the work done And the bunch of flowers on completion was a very nice touch. Highly recommended!
Julian in Dorset
Posted on 03/03/2021
, work completed 24/02/2021
Recommended
Excellent job replacing heating boiler
This was a fairly complex job replacing an old oil fired boiler with modern Worcester Greenstar boiler. Despite having to work under Covid restrictions and at a busy operational time, Tincknell team worked very efficiently at both problem solving in my system and installation of the new boiler. Throughout, their team took time to explain what they were doing and how the new installation would work. I am very pleased that I selected Tincknell and feel that I have benefitted from their vast experience.
Customer in North East Somerset
Posted on 27/02/2021
, work completed 24/02/2021
Recommended
Professionally Competent. and very thorough
This was an annual service conducted on my central heating boiler. I found the engineer who did this service extremely thorough and very competent . My opinion has been fully justified by the fact that my heating system has never worked as satisfactorily as it does now. Furthermore the engineers manner was pleasant and helpful. He proved to be exceptionally good at his job.
Customer in Somerset
Posted on 15/02/2021
, work completed 27/01/2021
Recommended
A credit to their profession
After moving into our new home in early January, we discovered an existing issue with our oil tank which prevented oil delivery. The response to our issue from Tincknells was nothing short of incredible. The support, communication, level of service and general guidance through being new to oil was second to none and without their help and support the initial stress and challenge would of felt much worse. They supported our resolution quickly, pulling out all the stops to support me and my family for which I'm massively grateful and appreciative. The team from Nick and Neil, the installers and the drivers have been 1st class throughout and an absolute to credit to their business. I'll be using Nick, Neil and the team ongoing now and would recommend them without hesitation.
Customer in Somerset
Posted on 10/02/2021
, work completed 10/02/2021
Recommended
Quality Work
First rate from enquiry to completion about 2 weeks. Nick, the installation manager very helpful. Throughout the 2 days install no water for about 30 minutes. Lee and Jamie very tidy , overall I'm very happy with the job and to recommend them. Being a local firm means someone can respond quickly if any problems.
Customer in Somerset
Posted on 06/02/2021
, work completed 02/02/2021
Recommended
Efficient and speedy
When it became evident that the old boiler was on its last legs Tincknells organised a replacement incredibly quickly. Everyone we dealt with was very friendly and helpful, and the work was done efficiently and unobtrusively. The two people who installed the boiler gave the impression that nothing was too much trouble and they left everything spotless. We would definitely recommend them.
Customer in Somerset
Posted on 28/01/2021
, work completed 28/01/2021
Recommended
New Boiler
The boiler stopped working (16 yrs old). Called Tincknells Heating who service our boiler for an emergency visit. The engineer, Keith, attended and fitted a new part. Service was due soon and to keep an eye on it. It did not last that long. Keith did a thorough service. He explained (not easy with COVID restrictions) what the problems were. He was very in tune the boiler noises and when it was going wrong. New parts would be required and after contact with his office, had prices available within minutes. Too much for an old boiler, so we asked about a new one. Nick, in the office, had costs ready in no time, sending me all the information by email. Decided to go ahead and he set it in motion. Arranged a fitting date for 29th December. Two fitters arrived promptly and set to work immediately. Covered the floor and stair carpet to keep it clean. In no time, the old boiler was out. They worked solidly and had the new boiler working by the end of the day, running cleaner through the system overnight. The next day, they arrived promptly, drained the system to remove the cleaner, before refilling and checking. They were excellent at explaining the workings of the new boiler and the thermostat. New pipework was excellent. Clean, tidy workers. Very professional, very cheerful. Nick offered several ways to pay and we opted for finance, which he helped set up. Very efficient. A trusted local firm which I will continue to use. Well done.
Customer in Somerset
Posted on 06/01/2021
, work completed 30/12/2020
Recommended
Dealt well with peripheral problems and replacement boiler installation
After a series of intermittent problems with our 12 year old central heating system which Tincknells did their best to resolve, we decided to have the boiler replaced together with the troublesome valves. This was done on the agreed day. The team arrived on time, were pleasant, quiet, wore masks all the time and left everything clean and tidy. All now well. We particularly like the fact that they are a local company. My wife particularly appreciated the big bunch of flowers they sent!
Customer in Somerset
Posted on 06/01/2021
, work completed 29/12/2020
Recommended
Leaky oil tank
From the moment I telephoned Nick Turner, things progressed rapidly. Within 2 hours Tincknell’s had sent a reprentative, and later that same afternoon a specialist team came by. Nick could not have been more helpful. An appointment was arranged for just three days later to replace my mother’s old oil tank, and the team that came did a fabulous job. Tincknells could not have reacted quicker to my mother’s predicament , and I am very grateful to all of them. What a professional and caring enterprise. I hope the Chairman reads this Thankyou.
Customer in Somerset
Posted on 31/12/2020
, work completed 03/12/2020
Recommended
Trustworthy and reliable
As ever Tincknell's provided an excellent service. I have had to call on them for various reasons in 2020 and every time they have gone the extra mile to provide the help I needed with oil deliveries, tank replacement etc. All work has been done efficiently and in a very friendly manner. Well done to all Tincknell's staff both in the office and on the road.
Customer in North Somerset
Posted on 11/12/2020
, work completed 10/12/2020
Recommended
Replacement Oil Tank
Thank you to all at Tincknells for the excellent service you have provided us in regards to our oil tank replacement. From start to finish the service has been nothing but excellent from Tincknells. Mike and Gary who fitted the tank were punctual, polite, professional and extremely tidy. I would have no hesitation in recommending your services to others.
Customer in Bath and North East Somerset
Posted on 24/11/2020
, work completed 18/11/2020
Recommended
Boiler replacement
We have used Tincknells to service our gas central heating system for several years and are pleased with both the quality of the work done and the charges. During a recent service we mentioned occasional malfunction of the ignition on the heating and hot water system so they made serveral visits checking possible causes, starting with the cheapest option. As the bill mounted up it seemed that a total replacement was the best option. This was carried out over two days. The first day involved setting up scaffolding which was well thought out as the scaffold company had made a previous site visit and recommended a cheaper option. Scaffold was.up and down on the first day and the work was completed on the second day. All work was clean and they consulted with us as the work progressed. A return visit after completion was no problem to clarify operation. We were not charged for the original service or fault-finding visits and parts which is very decent customer service.
Customer in Somerset
Posted on 19/11/2020
, work completed 17/11/2020
Recommended
Fantastic response to call out for overheating system
We cannot praise the team at Tincknells enough for their professional friendly and prompt actions experienced when our boiler started to overheat the house. I live with my mother who is in her 80's who has medical issues, therefore we keep the temperature to 21, however, even she was feeling the heat at a balmy 26. I reported the fault in the morning and was told someone would be out but priority would go to those without heating so may not be today. Later in the afternoon we had a call and some came out and fixed the fault. The fault was identified and faulty valve replaced there was no mess and control panel was explained we were not confident with the controls. Thank you to the office staff and maintenance Engineer all of whom were polite and professional at all times
Customer in Bath and North East Somerset
Posted on 04/11/2020
, work completed 03/11/2020
Recommended
New central heating boiler installation.
We decided to relocate our central heating boiler from the kitchen and on advice from Tincknell Fuels Ltd. we had an outside boiler installed. Tincknell provided us with a quotation which we accepted and the work was scheduled for October 19 and 20. The team of two engineers together with an apprentice arrived on the 19th. and on time. We were pleased to see that the two senior men treated their apprentice with consideration and integrity. The installation team were very caring and careful in moving around our property. We were very impressed with the professionalism and hard work of the men and the installation was completed on time and in budget. There was a minor problem found late on the last day which was dealt with to our satisfaction the following day. We would have no hesitation in recommending TINCKNELL FUELS LTD. for their quality and service.
Customer in Somerset
Posted on 26/10/2020
, work completed 20/10/2020
Recommended
Excellent service
As always, the engineer was punctual, friendly and efficient . I can recommend Tincknell with confidence
Customer in Dorset
Posted on 25/09/2020
, work completed 20/09/2014
Recommended
Oil boiler annual service
The Tincknell engineer arrived on time and carried out a thorough service; he was helpful and friendly. Excellent service and I will use Tincknells again.
Customer in Dorset
Posted on 23/09/2020
, work completed 08/09/2020
Recommended
Reliable service
As a long standing customer of Tincknells I have no hesitation in giving them top marks. Over the years i have always had excellent service from engineers, fitters and telephone staff . They are always pleasant, polite and helpful. Any work has been problem free and efficiently carried out. I would recommend them to everyone.
Customer in Somerset
Posted on 23/09/2020
, work completed 17/09/2020
Recommended
Boiler service
Paul usually carries out the annual boiler service for us. He is very thorough and always goes the extra mile to solve any problems.
Customer in Somerset
Posted on 03/09/2020
, work completed 03/08/2020
Recommended
Highly recommended
The whole company are just very professional and helpful. The installation of the heating boiler has gone so smoothly, spotlessly clean up behind them. Lovely experience
Diane, Cheddar
Posted on 20/08/2020
, work completed 11/08/2020
Recommended
Happy With The Work
Was very happy with the prompt attention and the way they worked. Would use them again.
Which? Trusted Traders Consumer
Posted on 03/08/2020
, work completed 03/08/2020
Recommended
External oil boiler installation
It was a pleasure to have Oliver, Liam and Steve survey our home and upgrade our old internal Worcester boiler to an external one. As a customer of some 20+ years it came as no surprise that the installation team were polite, professional and extremely knowledgeable and it was a pleasure to have them working in our home as they observed the new and ever changing Covid protocols.
Customer in Somerset
Posted on 24/07/2020
, work completed 23/07/2020
Recommended
Boiler service
This service was completed in the latter stage of Covid Lockdown but in accordance with a Safety Protocol prepared by Tincknells and agreed with me in advance. The engineer arrived on time and adhered to the guidance in the Protocol throughout. Once he'd completed the service he left me a Service Report Sheet & verbally explained what he'd done. Despite the Covid strictures & unseasonally wet weather he conducted himself in a professional, respectful but nevertheless cheerful and friendly manner and left the premises as tidy as he found them.
Customer in Bath and North East Somerset
Posted on 09/07/2020
, work completed 18/06/2020
Recommended
Usual good service
Despite the complications arising from the pandemic and lockdown our service was completed as near as possible to the original appointment. In the interim we were kept fully informed. The service was completed efficiently as usual.
Customer in Bath and North East Somerset
Posted on 28/06/2020
, work completed 11/06/2020
Recommended
First rate
Completely professional from start to finish. Boiler now installed in our garage. Excellent communication throughout. Extremely happy with the result.
Customer in Somerset
Posted on 17/06/2020
, work completed 16/06/2020
Recommended
change from oil to gas
Lee and Liam did an excellent job. They were very polite, very tidy. They managed to fit some extra radiators for me. Which surprised me with the lock down and managing to get radiators. It was a job well done. Thank you for the flowers and l would highly recommend Tincknell for great service. Lee and Liam know their jobs and are very good at it.
Ann - Customer in Dorset
Posted on 17/06/2020
, work completed 12/06/2020
Recommended
Heating install and service contract
Our oil boiler was installed and is maintained by tincknell heating. Boiler fitted 4 years ago and regularly serviced,always carried out efficiently clean and tidy.not a single problem todate very pleased with the service they provide, would not hesitate to recommend them.
Customer in Wiltshire
Posted on 15/06/2020
, work completed 11/06/2020
Recommended
Efficient & effective service
Arrived on time & completed the boiler maintenance & cleaned up afterwards. Was very friendly throughout the visit.
Customer in Somerset
Posted on 15/06/2020
, work completed 08/06/2020
Recommended
Excellent service notwithstanding Covid 19 constraints
Due to Covid 19 our regular Aga service date had to be cancelled. However as lockdown eased Tincknells contacted us to rearrange a new service date if we wished to proceed. We were told exactly what to expect and sent a follow up email to confirm the arrangements and requirements. On the day the Engineer arrived at the expected time, carried out the work diligently and explained all that he had done after first establishing whether or not there were any specific issues or problems that we needed him to address. He tided up after himself and ensured that all was in order before leaving the site. Everyone involved in the cancellation, rescheduling and carrying out the Service was professional, courteous, friendly and apologetic for the delay which was clearly unavoidable and beyond the Company's control. Can't fault any aspect.
Customer in North Somerset
Posted on 15/06/2020
, work completed 09/06/2020
Recommended
BOILER SERVICE
Excellent service from Tincknell Heating and their engineer was first class . It is reassuring to know that I have a reliable maintenance support for the heating system .
Larry - Customer in Somerset
Posted on 15/06/2020
(Reviewer did not use service)
Recommended
Professional from start to finish
From first coming to quote for the work for a new oil fired external boiler to installation Ticknells did a first class job. I particularly liked the fact that Ollie came to quote and he headed up he team of installers. Nothing was a problem, they communicated throughout the job and did a high quality installation. They were problem solvers, always polite and helpful. They came on time and cleaned up at the end of the day. They were careful to test everything and left plenty of time to ensure everything was working properly before they left. I had clear instructions on the system I am delighted with the result. Tinknells have serviced my boiler for a number of years and they are always very quick to come out if you have a failure and do not leave until they have sorted the problem. I would not go anywhere else.
Customer in Somerset
Posted on 08/06/2020
, work completed 04/06/2020
Recommended
New Oil-Fired Boiler Installation
Our 25 year old oil-fired boiler developed a water leak on 11th May and after contacting Tincknell Heating, an engineer arrived a few hours later. He confirmed what I expected; that the boiler was finally unrepairable. Tincknells then sent one of their installers the following day (12th May) to carry out a survey for a new boiler, emailed a competitive quote the same day, and confirmed that they could install a new oil-fired boiler and balanced flue the following Saturday (16th May). We agreed to the installation and everything was back up and running by 3pm on the Saturday. Considering that this was at the time of a coronavirus pandemic 'lockdown', I consider this level of customer service exceptional. Throughout the 6 day period, Nick Turner, the Installation Manager, kept me fully informed of progress and checked that we were happy with everything after the installation. We have dealt with Tincknells for over 20 years (oil deliveries, boiler servicing, oil tank installation and now a new boiler) and have always found them to be good value for money and provide excellent, prompt and reliable customer service; they have our strongest recommendation.
Len in Keynsham
Posted on 23/05/2020
, work completed 16/05/2020
Recommended
Recommended
Tincknell Heating installed a new external oil boiler, removed the old boiler and replaced 16 radiators for us. We chose Tincknell Heating because they had a large team to call on and the quality of their brand and work looked clean and efficient. it prooved to be a good decision as they sent an experienced and friendly team who got the work done in the time they quoted and to a high standard. They were confident with their pricing but were also willing to adjust it when we reduced the scope of the job and tested some unknowns once onsite. We would recomend them to others as a quality supplier.
Customer in Somerset
Posted on 22/05/2020
, work completed 21/05/2020
Recommended
Nothing Was Too Much Trouble
One of the nicest companies I've ever dealt with. They came immediately to fix a leaking tank, very polit, friendly and effcient.
Customer , Somerset
Posted on 20/05/2020
, work completed 01/05/2020
Recommended
Could not be Happier
I wanted to thank you so much for Ollie Smart's visit yesterday to solve my boiler problem and get it all working again. Such quick and expert service at this difficult time was more than I dared hope for, and a splendid reflection on Tincknells as a local company of real quality. Ollie (whom I had met some ten years ago when he was assistant to a local carpenter) agreed with my local electrician in identifying the problem as pump failure; but in addition to draining the sytem and fitting a new pump and two valves, he renewed the Furnox, and then went right round the house testing every radiator and ensuring the thermostats were working properly. All too many had become stuck over the years, and I did not know what to do about it - now they are all working properly again, which is absolutely splendid (it is clearly a case of his expert knowledge of what to hit, and how hard!). That really was taking extra trouble, on top of the main job cheerfully and expertly carried through, and I am exceedingly grateful.
Neale, Somerset
Posted on 20/05/2020
, work completed 23/03/2020
Recommended
Very Satisfied
I have used Tincknell Fuels for years and I wouldn't go anywhere else. When I was told nothing could be done, the manager of Tincknell was on the phone talking me through my options. I decided on Monday to have a new boiler and on the Tuesday it was installed. They offered to bring electric heaters so I wouldn't get cold. They kept their distance the whole time they were here. First Class.
Jean, North Somerset
Posted on 20/05/2020
, work completed 28/04/2020
Recommended
Fantastic immediate service
On Good Friday 10/4/20 I was horrified to find water on my kitchen floor coming from a leak within my gas boiler.having placed buckets under the boiler I rang Tincknell as I had taken out a maintenance contract the previous October.Being a Bank holiday I did not expect the response I received.Within 30mins I was told an engineer would be with by lunchtime.He duly arrived & stripped the boiler to identify the problem,which was a faulty that needed replacing He made the boiler safe but we had no hot water.Later that day he rang to say he had got the part & would be with us the following morning at 9.He duly arrived & fitted the part.I was amazed that this problem had been solved so quickly on a Bank holiday weekend & during the Coronavirus lockdown & therefore highly recommend them.
Customer in North Somerset
Posted on 12/05/2020
, work completed 20/04/2011
Recommended
Excellent service.
I woke to find my boiler was not working. I phoned Tincknells at 9.00 and they arranged for an engineer to be with me between 11.00 and 1.00. He came at 12.00. He spent sometime checking everything and then informed me that a component on the computer board was not working. He said he had checked with the company stores and they didn’t have one so they had ordered one. It would be delivered to the company the following day. He apologised for the delay in getting my boiler working. On the following day another engineer arrived, and fitted the part. Whilst fitting it he noted that a different part had caused the computer component to blow and he changed this as well. My boiler was repaired. Throughout the whole process I was kept fully informed by office staff and the engineers about what they were doing, when they were doing it and why. I was impressed by their professionalism, effectiveness and customer service. I have no hesitation in recommending Tincknells.
Customer in Somerset
Posted on 11/05/2020
, work completed 07/05/2020
Recommended
Leak through tank overflow
Prompt response notwithstanding COVID-19. Problem diagnosed, leaking valve replaced. Efficient friendly service. Many thanks.
Customer in Somerset
Posted on 07/05/2020
, work completed 28/04/2020
Recommended
Great service
Excellent service as always. Faulty boiler fixed within an hour of phoning. I've been a customer of Tincknells for several years and have never been disappointed with their service.
Customer in North Somerset
Posted on 04/05/2020
, work completed 20/04/2020
Recommended
Brilliant service
My Stanley cooker decided to breakdown on me during the terrible times of the COVID lockdown! I made a call on Monday morning not expecting to get much joy but to my absolute joy I had an engineer with me the following morning. Fausto the engineer diagnosed the problem straight away and before fitting any parts checked that I was happy for him to do so. He did a great job and had Stanley up and running again in no time! I would highly recommend Tinknell Heating for there professional prompt service and will certainly be using them for Stanley's future calls.
Customer in North Somerset
Posted on 22/04/2020
, work completed 21/04/2020
Recommended
Excellent service
The boiler in our holiday let failed shortly before new visitors were due to move in. Nick Turner organised a replacement unit and installation within a few days. James and Ollie installed the new boiler efficiently and we are ready for our new guests. Tincknells offer an excellent all round service.
Customer in Wiltshire
Posted on 12/03/2020
, work completed 12/03/2020
Recommended
Resolved a problem speedily
Had a problem with the indoor tank oil level monitor. Thought it had been fixed at a service, but it went wrong again. They arranged for an engineer to come out at our convenience and he was able to fix the problem very quickly. Friendly, efficient service.
Customer in Bath and North East Somerset
Posted on 12/03/2020
, work completed 12/03/2020
Recommended
Very Impressed
Very fast and effecient in completing the work, neat and tidy, put plastic down. The boiler is very good, I would have no hesitation in recommending them to any customer in theis area.
Derek, Somerset
Posted on 02/03/2020
, work completed 02/03/2020
Recommended
Boiler replacement.
After getting several estimates to replace my old boiler I chose Tincknells Heating due to their professional & friendly approach. My initial enquiry was with Nick Turner who was efficient and helpful and whose knowledge was invaluable in helping me choose the most economical boiler for my home. The paper work was made easy by Samantha and Nick when I visited the sales office to confirm my order and agree on the installation date with all aspects explained so clearly that it reassured me that I was in safe hands. On the installation day the engineers Lee and Ollie arrived looking ready for action in two very clean Tincknell vans. Lee ran through what was going to happen and we agreed a time for me to return as I was due go out. An hour before I was due to return I received a text to confirm the install was completed. I was a bit delayed in returning and while Lee was waiting for me he kindly fixed a loose handrail on my stairs and the dodgy handle on my bathroom door! Service indeed! Before he left Lee explained how the boiler controls worked which was much appreciated. A nice detail was a lovely bouquet of flowers. Thank you to all at Tincknell Heating for a job well done!
Nick Coombes - Frome
Posted on 22/02/2020
, work completed 17/12/2019
Recommended
New boiler installation
I have been having my boiler serviced by Tincknells for years and Just had a replacement boiler fitted after the old one finally gave up. They have been extremely helpful from the original service guy to the sales team and organised a new one to be fitted very quickly. The guys arrived on time, were both very polite and had the new boiler installed in no time. Before they left they made sure I was happy with what they had done and ensured I had no questions unanswered. Would definitely recommend.
Customer in Somerset
Posted on 03/02/2020
, work completed 03/02/2020
Recommended
Fantastic service
Just had a new boiler and hot water tank installed and could not be more happy with the efficient and friendly service we received from both the company itself and the engineers attending to complete the work. Special thanks to Nick in the office and Lee the engineer.
Customer in Somerset
Posted on 31/01/2020
, work completed 31/01/2020
Recommended
Replaced the boiler
Absolutly perfect, wonderful guys and the service was second to none.
Which? Trusted Traders Consumer
Posted on 14/01/2020
, work completed 14/01/2020
Recommended
installation of replacement oil tank
When our old oil tank started leaking, we called Tincknells for advice. The first engineer arrived within an hour of the phone call, and after a thorough inspection, called the 'tank team', who arrived within two hours, pumped out the old tank and quoted for replacement. The new tank was installed two days later, including removal and disposal of old tank. Very professional and efficient process. Would definitely recommend.
Customer in North Somerset
Posted on 06/01/2020
, work completed 06/01/2020
Recommended
Replaced our oil boiler
I was really impressed, they were very polite and effiecent, they were brilliant. They even bought me a bunch of flowers to thank me for using them!
Diane, Somerset
Posted on 31/12/2019
, work completed 31/12/2019
Recommended
Helpful and friendly
Jamie and Liam moves out boiler and extended the flue so that the fumes were kept well away from our door. They were helpful, prompt and tidy. I would be happy to recommend them to anyone who needs work done on their boiler.
Customer in North Somerset
Posted on 11/12/2019
, work completed 10/12/2019
Recommended
Update an old heating system
Keith and Liam arrived on time with smiles and good humour ready to tackle a problematic old heating system. They worked cleanly and efficiently, despite the freezing temperatures inside and outside the house! Nothing was too difficult and it was a pleasure to listen to their comedic banter all day. They fixed the system and left the house toasty and warm. Very impressed and highly recommend this company.
Customer in Somerset
Posted on 18/11/2019
, work completed 15/11/2019
Recommended
Very Efficient
We unfortunately, and unexpectedly, had to replace our oil fired boiler. Tincknells did a very efficient job. They were knowledgeable, tidy and paid attention to every little detail, above an beyond my expectations! I would definitely recommend them.
Customer in Somerset
Posted on 14/10/2019
, work completed 08/10/2019
Recommended
Excellent service
We have known Tincknell Fuels for 34 years and they have always given us good service. We felt it was time for a new boiler so it was Tincknell Fuels we went to. The 2 men that came to talk to us were very good especially Liam Woolley; he answered all the questions we asked him, we found him to be very knowledgeable and helpful. Liam and Steve both worked very hard and were tidy and cleared up after themselves each day. We would recommend Tincknell fuels and were delighted to to receive flowers on the last day. Thank you Tincknell for that lovely thought.
Posted on 10/10/2019
, work completed 10/10/2019
Recommended
Five-star service
One of the main reasons I chose Tincknell Heating to replace my ageing oil-fired boiler was because it gets consistently excellent reviews on this website and is recommended by 100% of customers. The reviews mostly say the same thing: its engineers are cheerful, friendly, professional and knowledgeable; they turn up on time, work long hours and clear up when they leave; and when they give you the final invoice, they also present you with a beautiful bunch of flowers. How right they were. Keith and Liam tackled what turned out to be a tricky installation, involving a scaffolding tower and inconvenient lumps of Mendip limestone, with patience and good humour. They never stopped apologising for the disruption and were a pleasure to have around the house. They completed the job on time, carefully explained how the new system worked and reassured me that help and advice was only a phone call away. They are a credit to what is clearly a well-run, local company that deserved to win the Which? Trusted Trader of the Year award.
Nick Wigzell
Posted on 06/10/2019
, work completed 04/10/2019
Recommended
Good work, well and neatly carried out.
We use Tincknell Heating to service our Rayburn so when we had a leak down the side of the flue from the roof we asked them if they couls sort it. They were prompt, careful and thorough. They were happy to explain what they were doing and left everything neat and tidy.
Customer in
Posted on 01/10/2019
, work completed 26/09/2019
Recommended
Cheerful and easy to have in the house
They installed a new combi-boiler and reinstated, re-sited and replaced radiators. The team of four were fast-working and, as far as I could tell, meticulous. They addressed any unforeseen hurdles with good humour and a can-do attitude. We felt reassured by their cheerful professionalism, and the excellent backup from the office and the surveyor. They completed the job well within the time allotted, and cleared up after themselves. They briefly explained how to work the system. A huge bunch of flowers appeared on the dining table, which was an unexpected delight. The heating system works well, and we are comforted to know they are just up the road if it goes wrong. A couple of tiny irritants: the boiler team could have swept up a bit more carefully after the first day's work; also, they left a small hole broken in a piece of chipboard flooring, which we'll have to patch up. Generally excellent, and I would wholeheartedly recommend. Thank you, team.
Customer in Somerset
Posted on 16/09/2019
, work completed 05/09/2019
Recommended
Out with the old... in with the new
Have known of this firm's work for many years so when needing a quote for a new boiler and associated work, went to them as a comparison, thinking they would probably be too expensive. Actually only £10 more than the 'one man and his dog' locally - and boy was that extra £10 worth it! Came when they said; did exactly what they said; accommodated our wishes and did it all in a friendly and very professional manner. Obviously a very well trained workforce and with excellent back office to support them. No hesitation in recommending them - and loved the flowers guys! A nice extra touch!
Customer in Wiltshire
Posted on 14/09/2019
, work completed 12/09/2019
Recommended
Very efficient boiler Installation
Tincknells replaced our old faulty boiler at short notice and completed the work quickly and efficiently. Very impressed with the standard of work, Lee, Jamie and Liam were very helpful and friendly and did a very tidy job - no mess left behind. They were very experienced and knowledgeable and we were so pleased with our new boiler.
Customer in Somerset
Posted on 10/09/2019
, work completed 19/09/2006
Recommended
My review
John, Somerset
Posted on 03/09/2019
, work completed 03/09/2019
Recommended
Classy, reliable and friendly
We have dealt with TIncknells since we moved into our current home 32 years ago. They’ve never let us down. Staff, service and everything about them, is exceptional in our experience.
Customer in Wiltshire
Posted on 21/08/2019
, work completed 21/08/2019
Recommended
Excellent Work
The Tincknell team that installed a new boiler for us did an excellent job in a very professional and friendly manner. They were very knowledgeable and I would be pleased to recommend them to anyone.
Patrick, Bath and North East Somerset
Posted on 31/07/2019
, work completed 30/07/2019
Recommended
Highly recommended new boiler installation
I was most impressed by the excellent initial advice given, and by the subsequent very efficient installation of a new boiler by engineers who were not only extremely professional in their work, but also very helpful and friendly. I would recommend them very highly.
Customer in Somerset
Posted on 18/07/2019
, work completed 17/07/2019
Recommended
New boiler
Very professional and efficient approach to the problems encountered during the update to our heating system. A combination of extremely hot weather and a very curious existing system was really challenging for the installation team. They tackled these problems with a great spirit and still managed to finish by the scheduled date. Everything was left shipshape and very clean. We were kept fully informed as the job progressed.
Customer in Somerset
Posted on 17/07/2019
, work completed 11/07/2019
Recommended
New boiler installation - excellent service!
We've used Tincknell Heating many times since we moved into our property 5 years ago. They replaced a hideous large rusty metal oil tank for us when we first moved in, and they have always provided an excellent and trustworthy service in keeping our aged old boiler serviced, repaired and limping along each year. This year, we were finally in a position to be able to purchase a new boiler. Engineer Keith, came out to quote; very knowledgeable and provided lots of information and answered our questions. There was no pressure put on by Tincknells in chasing us to accept their quote, once submitted. Keith and Liam arrived promptly at the date and time agreed, to remove our old boiler and fit the new one; they were exceptionally tidy and polite, and worked hard ensuring that we wouldn't be without a functioning boiler by the end of the first day. We're thrilled with our new boiler; much quieter than our old one, much less smellier and much more energy efficient. (and a bonus for our 2 rottweilers was having dog-friendly engineers!) We also developed an oil leak after the installation, which was dealt with incredibly swiftly - an engineer at the door within 10 minutes of me calling! It really is good old-fashioned customer service from Tincknells; and what a blessing to be given a beautiful arrangement of flowers at the end of the boiler installation Great service from Tincknells; wouldn't hesitate to recommend them to others!
Customer in Somerset
Posted on 16/07/2019
, work completed 02/07/2019
Recommended
On time, polite & thorough
Replaced primary hoses which had broken down causing debris to gather around boiler & also had to replace heat exchanger plate. The work was carried out. The engineer was very efficient & polite, explaining everything as they along. Definitely recommend.
Patricia, Somerset
Posted on 04/07/2019
, work completed 04/07/2019
Recommended
High-quality service
We recently had a new boiler fitted by Tincknells. Their advice and service from start to finished was excellent. The engineers were friendly and helpful, they worked extremely neatly, leaving everything tidy at the end of the day. The quality of their work was outstanding. Thanks to them for making the installation run so smoothly.
Customer in Somerset
Posted on 02/07/2019
, work completed 26/06/2019
Recommended
Efficient and professional
Tincknells have just fitted my new boiler with their usual efficiency and friendliness. I have used them for 11 years for servicing and repairs on my old boiler and all their engineers and staff are unfailingly pleasant and do a very professional job.
Alison, Avon
Posted on 17/06/2019
, work completed 17/06/2019
Recommended
New boiler
Keith, Steve and James put me in a new boiler,the new boiler was agreed and on schedule and was all within the budget, the guys were really helpful and communicated with me every step of the way with a great sense of humour and banter between them all I cannot find a fault.
Customer in Somerset
Posted on 14/06/2019
(Reviewer did not use service)
Recommended
Prompt & professional
Installation of new boiler. Tincknell were helpful, courteous & efficient.
Which? Trusted Traders Consumer
Posted on 11/06/2019
, work completed 11/06/2019
Recommended
Fantastic fast efficient trustworthy service
Thank you to staff at point of logging my breakdown to the incredibly swift arrival of an engineer, lovely guy named Mike, who arrived while I was with a patient and who got on with the job and fixed the issue without interruption to my work. Hugely grateful. Thank you. They may not be the cheapest but the quality and speedy response makes up for that. Highly recommend.
Customer in Somerset
Posted on 07/06/2019
, work completed 07/06/2019
Recommended
Professional work
Very rapid replacement of a weeping metal oil tank. Initial enqirry of a Tuesday, Inspection on the following Friday, and installation of new tank following Tuesday. Very common sense approach to health and safety regulations. Another company gave a quote with many unnecessary requirements not relevant to our rural location at a much inflated price with little attention to the practical details of the job. The Tincknell's installers were being inspected by a Health and Safety consultant which was very informative.
Customer in Somerset
Posted on 05/06/2019
, work completed 04/06/2019
Recommended
The best service bar none!
The guys at Tincknells Heating have carried out extensive works at our property and during the whole process they were punctual, friendly, polite, knowledgeable and extremely efficient. We have never experienced the level of professionalism and the level of after care that we have received from these guys and we can honestly say that they went above and beyond what we could have ever had expected from a heating company. They have set the bar very high for other trades and we would not even consider using any one else, when you have experienced the best, you tend to stick with them. We are extremely grateful for everything that Tincknells have done for us. We cannot recommend them enough!
Customer in North Somerset
Posted on 04/06/2019
, work completed 24/05/2019
Recommended
A first class experience
Tincknell Heating were recommended to me by a work colleague and from the very first contact were efficient, helpful and courteous. They installed a new gas boiler and because the job didn't take as long as planned, gave us a discount on the price. Aftercare has also been first class. It was a pleasure to have Keith and Ollie in our home.
Philip, Avon
Posted on 13/05/2019
, work completed 13/05/2019
Recommended
Excellent service and very professional
Initial enquiry over phone extremely well handled and professional. Gave me an excellent impression of the company. Communications were brilliant from arranging initial quote to updates and booking installation. Engineers who came out were very friendly and professional. Quality product(s) installed. This company is well worth paying the money for the customer care is outstanding, along with the warranty. After dealing with a poor company previously, Tincknells are a breath of fresh air and lovely to deal with. Can't thank them enough.
Amy, Dorset
Posted on 02/05/2019
, work completed 02/05/2019
Recommended
Efficient & polite
They were efficient and responded rapidly to my initial approach for an estimate & had completed the installation of a new oil tank 11 days after I rang to ask them to come & look at the job.
Which? Trusted Traders Consumer
Posted on 24/04/2019
, work completed 24/04/2019
Recommended
Professional
Kenneth, Avon
Posted on 18/04/2019
, work completed 18/04/2019
Recommended
A fast efficient service.
We had a new boiler fitted. The installation was carried out by Keith Davey, Ollie Smart, Steve Elvin and Liam Barlow. They were punctual, efficient, clean and very professional and ensured we knew how to use the controls. We were very impressed and would use them again.
Keith, Somerset
Posted on 15/04/2019
, work completed 15/04/2019
Recommended
Excellent installation
Excellent installation of new boiler by pleasant and efficient, hard-working tradesmen who lived up to their accredited status - highly recommended.
Ron, Somerset
Posted on 11/04/2019
, work completed 11/04/2019
Recommended
Very happy
Installed new boiler. Arrived on time. Pleasant and good at communicating progress during the day. Explained how everything worked. Very happy with having used Tincknells.
C, Avon
Posted on 03/04/2019
, work completed 03/04/2019
Recommended
Very good.
Work undertaken most satisfactory. Very pleased.
Raymond J, Somerset
Posted on 01/04/2019
, work completed 01/04/2019
Recommended
First class service.
Quotation was very detailed. Work carried out on dates advised to a very high standard. Final cost was price quoted. Extremely professional from start to finish.
Chris, Somerset
Posted on 01/04/2019
, work completed 01/04/2019
Recommended
Recommend
Great service, prompt, tidy and took time to explain process, warranty and user instructions. Would recommend.
Jarrod, Somerset
Posted on 28/03/2019
, work completed 28/03/2019
Recommended
Replacement of gas boiler
Work done to the agreed schedule. Explanation of work being done was given at different stages in simple language. Both engineers have pleasant and friendly. We have been customers of this trader for several years with full satisfaction.
Gurumkonda, Somerset
Posted on 28/03/2019
, work completed 28/03/2019
Recommended
Very good workers, knowledgeable
Jamie, Steven, Keith and David friendly, polite. Got on with job, several problems that came up.
Gerald, Avon
Posted on 25/03/2019
, work completed 25/03/2019
Recommended
Excellent service
The engineer came almost straight away when our heating would not come on. The receptionist I spoke to was very helpful and understanding and we were kept fully informed of timings etc. The job was completed expertly and the problem discussed fully.
Amanda, Avon
Posted on 21/03/2019
, work completed 21/03/2019
Recommended
Prompt and professional.
The company responded promptly to our need for a new boiler. The team sent in were polite and were well briefed. They completed the work on schedule, tested the system and explained how to operate the controls. Subsequently, a failure of a component was rectified promptly. Engineers: Ollie, Steve, Jamie and Liam.
Roger, Devon
Posted on 11/03/2019
, work completed 11/03/2019
Recommended
Careful boiler installation.
I would highly recommend Tincknells. They installed a new boiler in a difficult position and against the demands of an ancient house. This was done with great care and professionalism. 'Blips' after were dealt with very speedily.
Victoria, Avon
Posted on 08/03/2019
, work completed 08/03/2019
Recommended
Excellent service
The inital advice we were given was constructive and well explained. Our best options were put forward. The work was carried out in a very competent manner. Very pleasant & technicians who carried out the work very efficiently. We were very impressed with everything & would thoroughly recommend Tincknell Heating Services.
Celia, Somerset
Posted on 07/03/2019
, work completed 07/03/2019
Recommended
Prompt & professional
Boiler repair. I was content with cost. Service was ultra prompt for which effort I was grateful. I am an old person needing heat in this home. Tincknell & Co responded with a same day visit and fix. Quite exceptional. The engineer was also first class.
Hugh, Avon
Posted on 04/03/2019
, work completed 04/03/2019
Recommended
New boiler
Due to the expiry of our old heating system we made enquiries of Tincknells to purchase a new central heating system, they were very prompt to quote and even quicker to fit once we gave the go-ahead. Everything converted and up and running in three days. A tidy job well done.
Customer in Somerset
Posted on 03/03/2019
, work completed 27/02/2019
Recommended
Yes - prompt & professional
I had run out of oil. I phoned at 8:30 & the oil was delivered, 14 miles by 10:00am. I have been dealing with Tincknells for 50 years (I am 93) and they have never let me down - acted promptly & efficiently. They are all very polite & helpful at all times. (I may say that this isn't the first time I've run out of oil). Highly recommended.
Betty, Avon
Posted on 25/02/2019
, work completed 25/02/2019
Recommended
Brilliant
Tank installation called out promptly and efficiently, - boiler failed 2 hours later - Tincknell engineers arrived within 1/2 hour of my call - problem not connected to new oil tank and quickly resolved. (The same day).
Catherine, Avon
Posted on 14/02/2019
, work completed 14/02/2019
Recommended
New boiler and radiators
Having purchased a property that needed the boiler updating I called Tincknell Heating on recommendation of a friend. I could not have been more pleased with their service and attention to detail.
Customer in Greater London
Posted on 11/02/2019
, work completed 24/01/2019
Recommended
Excellent.
Installing oil central heating system. All team excellent, helpful, cheerful & very efficient.
Sylvia, Somerset
Posted on 11/02/2019
, work completed 11/02/2019
Recommended
Efficient & polite
I am particularly grateful for the speed with which you have installed my new boiler. I was managing with a log fire - but the logs were running out & would not have lasted another week, so thank you. Jamie & Steve were splendid - good workers, finished on time & everything left clean & tidy. And thank you for my beautiful flowers, quite unexpected.
Molly, Dorset
Posted on 11/02/2019
, work completed 11/02/2019
Recommended
Prompt and helpful
This firm has been a great help over many years but particularly during the last 2.5 years when my husband has been disabled and housebound. Both he and I are in our very late eighties and their responses have always been prompt and helpful. To use an old phase they are the best of British!
Clydwen, Somerset
Posted on 05/02/2019
, work completed 05/02/2019
Recommended
Prompt & professional
The new boiler installation & related works to both cottages & existing oil tank were carried our professionally & on time. The problems experienced were dealt with without complaint & very promptly. Well done.
Which? Trusted Traders Consumer
Posted on 30/01/2019
, work completed 30/01/2019
Recommended
Prompt and efficient.
Fitted new boiler. Would highly recommend.
I B, Dorset
Posted on 17/01/2019
, work completed 17/01/2019
Recommended
Tincknell Heating is simply the best
We discovered a small leak in our combi boiler heating system. The leak was under new flooring, invisible, causing no apparent damage. Tincknells came to check it on the day I called and suggested an ingenious re-piping avoiding the need to pull up the floor. Senior engineer Lee came by a day later to confirm the prognosis and discussed various details and options. Lee was very invested in how the finished work would look in the house, not to mention the improvement to our heating system. We had a detailed estimate a day or two later. Work was scheduled at a convenient time and started exactly on schedule. Team of three (Lee again with Ollie and Liam) did the work in less time than forecast. Their work was absolutely meticulous, the new system is great. The overall cost was very reasonable. It is a pleasure to have Tincknell Heating work on our house. I cannot recommend them more highly.
Customer in Somerset
Posted on 12/01/2019
, work completed 08/01/2019
Recommended
Brilliant job
I was delighted by the professional and efficient manner of the installation and the courtesy and understanding shown to me by the fitters. It was a first class operation in all respects. I would recommend Tincknell Fuels to anyone.
Brenda, Somerset
Posted on 10/01/2019
, work completed 10/01/2019
Recommended
Exceptionally helpful.
Although as heating engineers they were unable to deal with my particular problem, Nick, who answered the phone, went out of his way to call me back twice and provide me with suitable choice contacts who would be able to assist me. I will certainly be in contact with them again to service my central heating, when this becomes due.
Customer in Somerset
Posted on 07/01/2019
, work completed 07/01/2019
Recommended
Very attentive, friendly and professional
Engineers - James, Liam and Ollie.
Mike, Somerset
Posted on 03/01/2019
, work completed 03/01/2019
Recommended
Fantastic service
We arrived at our holiday home in Upottery, Devon on 21st December to find that the heating wasn’t working properly. We reported it to our caretakers and Bob from Tincknell Fuels came out the next day. He soon found out what the problem was but the parts had to be ordered and hopefully fitted before Christmas. He also showed us a way we could get the heating going manually to get us through. He came back on Christmas Eve and fitted the part. I found Tincknell Fuels to be very helpful and professional and a special mention for Bob - friendly, courteous and got us warm for Christmas. I would recommend this company to anyone.
Customer in Surrey
Posted on 02/01/2019
, work completed 24/12/2018
Recommended
Worked hard
Worked very hard, very clean & hovered up after.
Graham, Avon
Posted on 28/12/2018
, work completed 28/12/2018
Recommended
Excellent, prompt and professional.
Extremely satisfied with work and service. Everything that they said was done and in the timeframe they gave, as so near to Christmas.
Marie, Somerset
Posted on 21/12/2018
, work completed 21/12/2018
Recommended
Above expectations
Tincknells have just installed a new boiler in our church. The experience has been superb from Lee's initial visit to do the quote to Liam and Ollie installing it. They were helpful, polite and considerate and careful workers, leaving everything really tidy. Thank you. Engineers, Liam, Ollie and Lee.
Sue, Somerset
Posted on 19/12/2018
, work completed 19/12/2018
Recommended
Excellent workmanship
4 installers arrived on time, 2 to replace oil boiler and 2 to replace oil tank. The work was completed in one day and left no mess. They also fitted a replacement radiator I had at home. The work was done in a professional manner with no problems. One man returned 3 weeks later to check that all was well.
Stephen, Somerset
Posted on 17/12/2018
, work completed 17/12/2018
Recommended
Courteous, clean and efficient.
Quite how they managed it I do not know. Our boiler broke down Monday evening and a brand new boiler was up and running by Saturday lunchtime. Fantastic, and Christmas will go ahead.
Andrew, Somerset
Posted on 14/12/2018
, work completed 14/12/2018
Recommended
Boiler replacement
From the initial survey through to final installation we found Ticknells service to be excellent. Ollie, Liam, Liam and Steve replaced our floor standing old boiler with a Combi boiler. They were friendly, efficient and very tidy. The work was completed with a minimum of disruption, to a high standard and on time. We would not hesitate to recommend Ticknells to anyone needing a replacement boiler.
Customer in North Somerset
Posted on 13/12/2018
, work completed 05/12/2018
Recommended
very professional, polite, prompt.
I have dealt with Tincknell for 43 years since moving from London. From the start, they gave me good service and value, were very polite and I would never think about going elsewhere to another company. I am not surprised they are won a which award.
Peter, Somerset
Posted on 10/12/2018
, work completed 10/12/2018
Recommended
Excellent Workmanship AND Punctual, Pleasant & Polite
Old oil tank developed a crack, and a replacement needed. Mike & Gary arrived as arranged and got straight down to work. Work completed efficiently, within agreed estimate, and all done to an amazingly high standard. Old tank taken away and work-site tidied up--all without being asked. Extra time and care given to assess efficiency of fuel line post-installation. Updates to work progress while on-site. Nothing was too much trouble. A pleasure to deal with the installation team--so polite. Office very efficient, too, with arranging appointments and communication in general. Nothing but high praise, and no hesitation in recommending this company.
Customer in
Posted on 05/12/2018
, work completed 04/12/2018
Recommended
Dynamic duo!
Remove old boiler, replace with new Worcester and tidy pipework. Very quiet workers, incredibly tidy and clean workers. There was a problem identified so the guys came back next ay and got stuck in. Finished successfully by 14:30. Attic, house, garage and garden left as though no work done. (also punctual!). Immaculate and working. Engineers Keith and Ollie.
Brenda, Somerset
Posted on 30/11/2018
, work completed 30/11/2018
Recommended
The Full Works!
Over three days, Ollie and Jamie installed a replacement boiler and hot water tank in our house, with associated flue, controls, connections and a chemical flush, a major renewal of our heating system. This was all completed to our satisfaction, to the agreed schedule and budget. They completed the work on time, with minimal disruption and were a pleasure to have on site. They were communicative, polite, tidy and were knowledgeable about what they were doing and kept us informed of progress. From the first survey by James C, through the provision of a professional report and quote, to completion of the work by Ollie and Jamie, Tincknells have lived up to the reports that we had of them, in being good value, attentive to their customers and providing a first class result. We would recommend them to others seeking such a service.
Customer in Somerset
Posted on 21/11/2018
, work completed 21/11/2018
Recommended
Complete heating system refit and conversion from electric to oil
Have nothing but praise for this company. From start to finish they have been helpful, informative and completely professional. We required a complete heating system refit and conversion from electric to oil which meant moving out for 5 days. This is quite an upheaval for anyone but very traumatic for my mother who is 81. However, this company carried out pre-visits explained the whole process, their requirements prior to work starting, kept to time schedule and left the property clean and tidy. Honesty, you would not have know they had been there apart from the fact that the house was warm and there was a lovely bunch of flowers to boot. I cannot fault this companies workers or their work ethics and would highly recommend them to anyone.
Customer in
Posted on 17/11/2018
, work completed 16/11/2018
Recommended
Thoroughly professional attitude and workmanship - outstanding !
Tincknells Heating engineer Keith Davey had visited previously as we had had problems with our oil heating system and he had recommended following up with alterations to our header tank pipework to correct things that were wrong. We were given a quotation and a date and time for the work to be carried out. Keith and apprentice engineer Harry Peters came on time on the appointed day and carried out the necessary procedures professionally and tidily and with minimal disruption to ourselves. They were both an absolute pleasure to deal with and we are delighted to have had this work done completely stress-free ! Thank you also to Nick Turner, Installation and Parts Manager for co-ordinating the project. We can say confidently that Tincknell Heating is an efficient, well-organised company that we would have no hesitation in recommending to prospective customers. Keith and Harry are a credit to themselves and to Tincknells !
Customer in Bath and North East Somerset
Posted on 16/11/2018
, work completed 16/11/2018
Recommended
Prompt and Efficient. Friendly Service.
Central heating broke down, rang them at 8 am, told them the problem, repaired within 3 hours, by a pleasant, efficient engineer. Very impressed and thankful for their wonderful assistance
Gillian, Avon
Posted on 12/11/2018
, work completed 12/11/2018
Recommended
Most impressed
Our aged boiled broke down. Phoned Tincknell who sent us a engineer David. He was brilliant. The boiler needed a new pump and other items to put it into working order. Tincknell reacted quickly to our problem. I was most impressed.
Eric, Avon
Posted on 09/11/2018
, work completed 09/11/2018
Recommended
Highly recommended
I recently needed to have a new boiler installed, which at the time seemed like a major job. However, I need not have worried. Everyone I spoke to at Tincknell’s was polite, friendly, helpful and knowledgeable. Nothing seemed to be too much trouble, I was not rushed into making any decisions, and communication to and fro during this time was always reliable and courteous. Once I had made my decisions, my new boiler was fitted promptly and efficiently. The team left my home just as they found it (except a lot warmer!) and I have no hesitation in recommending them to others. Thank you, Tincknell’s, for a job very well done.
Debbie
Posted on 02/11/2018
, work completed 02/11/2018
Recommended
Quick & very helpful & clean.
Speedy response to the situation. Clear information & advice.
Julia, Somerset
Posted on 31/10/2018
, work completed 31/10/2018
Recommended
First class.
Prompt, efficient service. Friendly & left everything tidy & removed old tank. Couldn't fault this service. Excellent.
Francis, Somerset
Posted on 25/10/2018
, work completed 25/10/2018
Recommended
Chemical flush of heating system
2 guys arrived more or less on time and worked cleanly and efficiently until the job was complete to my and their satisfaction. They were charming and polite to both my wife and myself.
andrew Nicholas
Posted on 15/10/2018
, work completed 15/10/2018
Recommended
Prompt/professional service
1) Fix new boiler (oil). 2) Done to a very prompt schedule, owing to illness in the house. Greatly appreciated. 3) Smart/helpful/considerate/polite workman. Nothing too much trouble. 4) When finished everything left as it was found - spotless. 5) Exceptional service in all areas.
Heather, somerset
Posted on 13/10/2018
, work completed 13/10/2018
Recommended
Thorough job done
Was impressed with the engineer (Steve) who took the trouble to explain, in layman terms, how the boiler works, work needed and why and what should be considered in the future. A thorough job done professionally and with thought for customer.
Donna, Somerset
Posted on 08/10/2018
, work completed 08/10/2018
Recommended
Very efficient
Installation of new radiator, repositioning of boiler, new thermostat, flush system, and annual boiler service. Punctual, polite, very efficient.
Michael, Avon
Posted on 01/10/2018
, work completed 01/10/2018
Recommended
Excellent contractor
19-21 September 2018 - Replacement boiler and upgrading of controls in a large Grade 2 listed house was well planned and efficiently executed. The job was completed at quoted price on schedule. We chose Tincknell because of their reputation, including their 'Trusted Trader' status. Engineers - Lee, Ollie, Liam, Harry and Liam - are recommended
James Armstrong
Posted on 24/09/2018
, work completed 24/09/2018
Recommended
Professional
The installation of a new oil boiler was achieved hassle free and with much less upheaval than expected. The engineers were very pleasant, polite and professional. The information given was adequate and to date there have been no problems.
Vivien, Somerset
Posted on 24/09/2018
, work completed 24/09/2018
Recommended
Excellent service as always
New tank installed and old removed, turned up on time, professional, neat and tidy no fuss, won’t consider using anyone else for all heating (including the Aga) and oil needs.
Mrs G somerset
Posted on 18/09/2018
, work completed 18/09/2018
Recommended
Highest standard
Refitting a new oil burner central heating boiler in outside position. Work was carried out as originally agreed. The team completing the work, were of high standard. The leader of the team, Ollie Smart, was an exceptional worker of the highest standard of all items, including exceptional manners.
David, Wiltshire
Posted on 13/09/2018
, work completed 13/09/2018
Recommended
Punctual, professional, cheerful & polite
I have used this company for 32 years for oil supply and found them reliable and fair. Eighteen months ago they supplied/installed a new domestic boiler and yesterday similarly a new oil tank. Whilst fairly expensive, all work was carried out punctually, professionally by cheerful and polite workmen who knew their stuff!
M, Somerset
Posted on 05/09/2018
, work completed 05/09/2018
Recommended
Very pleased
Supply and install of a new boiler from Tincknell Heating. The installation was completed the same day by the two engineers. They were very efficient and I am very pleased.
Mervyn, Avon
Posted on 04/09/2018
, work completed 04/09/2018
Recommended
Great job
Team of engineers updated our single pipe central heating system to a twin pipe system. They minimised the disruption and we are very pleased with our new system. Great job.
Christopher, Avon
Posted on 30/08/2018
, work completed 30/08/2018
Recommended
Prompt, thorough and courteous
Clean work, neatly done, They have replaced the boiler in our village hall and have been professional throughout.
Harriette, Avon
Posted on 20/08/2018
, work completed 20/08/2018
Recommended
Highly recommended.
Excellent consultation and information sharing prior to work beginning. All communications of a very high standard. Works completed efficiently, quickly & with minimum impact upon the household.
Neil, Avon
Posted on 20/08/2018
, work completed 20/08/2018
Recommended
Great job
Great couple of engineers who were competent, accommodating and respectful . Happy to recommend and loved the flowers!
Lucy, Somerset
Posted on 17/08/2018
, work completed 17/08/2018
Recommended
Excellent
Superb friendly service. Prompt with attention to detail. Very impressed all round.
Francis, Somerset
Posted on 14/08/2018
, work completed 14/08/2018
Recommended
Outstanding service.
Both Jamie and Liam B. were excellent! They worked professionally and energetically. They left no mess, were polite, friendly and explained what they were doing. I would not hesitate to recommend them to other customers.
Judith, Somerset
Posted on 13/08/2018
, work completed 13/08/2018
Recommended
Great service
My elderly father needed a new boiler to replace an unreliable, ancient one. I asked several firms for advice on the existing system/layout & to quote. Tincknells were not the cheapest (but not the costliest) but won on the excellent advice & service; first from Nick in the office for his responses to my initial & subsequent enquiries, right through to the removal of old & installation of new by Lee & the 2 Liams ( who also left everything clean & tidy). They were all super efficient, trustworthy & friendly throughout. It's now about 5 months since completion & there have been no problems at all - Father's heating & hot water system works beautifully & is now so easy to run. I have no hesitation in recommending them highly.
Vinia88
Posted on 11/08/2018
, work completed 11/08/2018
Recommended
Friendly & helpful
Telephone conversation are always friendly & helpful. The quotation for a new oil tank, was clearly set out & then carried out exactly when ordered.
Pauline, Malletsom
Posted on 09/08/2018
, work completed 09/08/2018
Recommended
Helpful & reliable
I've used this company for many years. Their engineers are all extremely professional.
Melissa, Somerset
Posted on 07/08/2018
, work completed 07/08/2018
Recommended
Job well done
Tincknells were very professional in dealing with our new boiler. Job done to time and cost, and now all radiators function correctly.
David, Avon
Posted on 02/08/2018
, work completed 02/08/2018
Recommended
Fantastic company!
Tincknells have been fantastic in resolving a problem with installing an oil tank & boiler which other contractors had failed to do for over 4 months. They worked hard, were polite, kept me fully informed and I am now the very pleased owner of a boiler & oil tank that work! I would recommend them highly & they deserve their Which report.
Which? Trusted Traders Consumer
Posted on 26/07/2018
, work completed 26/07/2018
Recommended
Oil to gas boiler change
A helpful and cheerful trio who arrived promptly and did a thoroughly professional gas boiler installation. Information about operating the system was fully explained. The old tank removal duo also did an excellent job. Our installers were Lee, Liam and Liam.
Colin, Somerset
Posted on 25/07/2018
, work completed 25/07/2018
Recommended
Efficient & professional
Arrived at due time, friendly, pleasant and polite, worked efficiently, discounted price as took shorter time than quoted for, left property clean and tidy.
Fiona, Avon
Posted on 20/07/2018
, work completed 20/07/2018
Recommended
Very happy
From start to finish I felt that I was in safe hands. Everything the company said they would do they did do.
Richard, Dorset
Posted on 19/07/2018
, work completed 19/07/2018
Recommended
Happy customers
Very impressed, minimum disruption, quick and efficient and considerate, friendly team. Really pleased with new boiler.
Cheryl, Somerset
Posted on 19/07/2018
, work completed 19/07/2018
Recommended
Expert installation
From our first enquiry about a replacement gas boiler, accumulator and hot water tank, to its completion, the planning and execution have been exemplary. The engineers have kept precisely to their proposed time scales and their work has been conducted to a very high standard, accepting inputs from us where a choice was appropriate. At the end of each day (3 days) the work area was left immaculate. Very highly satisfied.
Branden, Avon
Posted on 16/07/2018
, work completed 16/07/2018
Recommended
Boiler upgrade on boiler.
Excellent careful prior planning & preparation for a complicated installation resulting in a thoroughly professional, immaculate & cheerful team, keeping disruption to an absolute minimum. No mess, completed on time. I would be delighted to recommend Tincknells team Lee & Liam.
Moira, Somerset
Posted on 12/07/2018
, work completed 12/07/2018
Recommended
Brilliant job
Excellent service, prompt and kind. Very helpful.
D J, Somerset
Posted on 10/07/2018
, work completed 10/07/2018
Recommended
Exceptional service
Just to say that the workmen who visited us were prompt, efficient and very professional. (Lee and Ollie). They were extremely tidy and polite and went the extra mile to ensure the least inconvenience to us. We hereby recommend Tincknells Ltd.
Glenda, Somerset
Posted on 10/07/2018
, work completed 10/07/2018
Recommended
Gas boiler change
An excellent, friendly and reliable service. Was really impressed that they encouraged me to physically use the thermostat under their supervision, much easier for me to take in. The flowers were also a bonus! The heating engineer that fitted our new boiler was Lee and Jamie.
Trixie, Somerset
Posted on 05/07/2018
, work completed 05/07/2018
Recommended
Faultless
Ollie and Keith were friendly, professional, knowledgeable and helpful. Unable to fault the service received.
Deborah, Dorset
Posted on 02/07/2018
, work completed 02/07/2018
Recommended
Excellent service
The whole operation from initial visit and quotation, response to queries, fixing time by installation, carrying out installation and explaining details was efficient and all the personnel involved were helpful, considerate and courteous.
Nigel, Avon
Posted on 29/06/2018
, work completed 29/06/2018
Recommended
Expert boiler change.
They both were very good and pleasant. Surveyed and installed by Lee, with Ollie.
Valerie, Avon
Posted on 29/06/2018
, work completed 29/06/2018
Recommended
Fantastic service
I couldn't recommend Tinknells more. Useful, friendly advice at the consultation stage. Efficient, tidy installation of a heating system. The team were so friendly too. I'd highly recommend them.
Claire, Somerset
Posted on 28/06/2018
, work completed 28/06/2018
Recommended
Very good service
The engineers arrived promptly at the arranged time. They were polite and professional. The work was completed to the high standard that I was expecting. All I needed to know was explained to me.
Shirley, Somerset
Posted on 27/06/2018
, work completed 27/06/2018
Recommended
Excellent job
Tincknell Fuels Ltd were not the cheapest quote for the boiler installation. However it was well worth in spending the extra to have a very good team carrying out the work with no fuss and completing work on time. All the work was carried out as promised in the estimate with no extra's. Very pleased with their work.
Peter, Dorset
Posted on 25/06/2018
, work completed 25/06/2018
Recommended
Professional boiler replacement
They were able to come out to us quite quickly, considering they had already topped the Which tables. The work was carried out to schedule neatly and taking into account some non-standard requirements. They seemed to be competitively priced. No problems since. Very pleased overall.
Paul, Somerset
Posted on 22/06/2018
, work completed 22/06/2018
Recommended
Exemplary service
Tincknell Fuels is simply outstanding. The actual services performed (A boiler repair) was perfect. All interactions with every staff member were equally excellent. I cannot recommend them more strongly.
Peter, Somerset
Posted on 18/06/2018
, work completed 18/06/2018
Recommended
A pleasure to do business with
The two engineers excelled in every aspect of the installation and testing of the new boiler. At lunch times they even thoughtfully synchronised their lunches with ours and left us a quiet household. Finally we were delightfully surprised when they presented us with the flowers on leaving. Would thoroughly recommend the company to anyone, the staff are highly recommended. Our boiler was fitted by Lee & Keith.
Edward, Somerset
Posted on 12/06/2018
, work completed 12/06/2018
Recommended
Very good work
Kept to estimate, date & time. No mess. Pleased with work.
Timothy, Somerset
Posted on 12/06/2018
, work completed 12/06/2018
Recommended
Boiler Installation/Replacement
Most impressed with fast efficient service and professional standard of work. Great set of guys (Ollie,Liam,Keith, Liam & Jamie). Would have no hesitation in recommending their services.
Dennis M, Somerset
Posted on 04/06/2018
, work completed 04/06/2018
Recommended
P&P
Good job - replacement tank etc. done in quick time.
R, Somerset
Posted on 21/05/2018
, work completed 21/05/2018
Recommended
Great job and very helpful
Tincknells fitted a new boiler for us. They were prompt and efficient. A very professional job. The guys were friendly and considerate throughout.
Andy, Avon
Posted on 17/05/2018
, work completed 17/05/2018
Recommended
Superb service
Replacement boiler from free standing to wall mounted. Keith, the engineer who did the initial survey, was knowledgeable and experienced. He clearly understood the complexity of the task. The quote arrived in a couple of days - the most detailed quote we have ever seen. A slight query - emailed, was answered by phone within 10 minutes. Keith, Lee, Harry were highly skilled. Very efficient and worked hard. Every detail was discussed with us first. No detail was overlooked. We are very pleased with the end result.
C, Somerset
Posted on 17/05/2018
, work completed 17/05/2018
Recommended
Professional and considerate
Work to replace an old heating oil tank carried out promptly on day arranged. The two men were very professional and the end result was excellent, site was left in perfect state. Full explanation of project and necessary information was given.
Hazel, Somerset
Posted on 15/05/2018
, work completed 15/05/2018
Recommended
My review
Excellent job. New Worcester Greenstar 35/50 kw oil filled boiler fitted. The men were very kind and considerate and explained everything brilliantly. Arrived punctually on both days 15th/16th May 2018.
Sheila, Somerset
Posted on 15/05/2018
, work completed 15/05/2018
Recommended
Would Recommend, Great Efficient job
The smart young men, Keith Davey, Liam Wooley & Liam brown arrived on time & got the job of draining radiators off to a good start. They moved various bits of furniture carefully and did a great job cleaning up when finished. They quietly got on with the different jobs. In all it made for an enjoyable experience. Should we need more radiators fitted in the future (hope not) we'll know where to come.
Pauline, Somerset
Posted on 14/05/2018
, work completed 14/05/2018
Recommended
My review
Richard, Somerset
Posted on 14/05/2018
, work completed 14/05/2018
Recommended
Very professional service
We contacted Tincknells for advice regarding a noisy condensing oil boiler. Two other engineers had failed to find a solution but Lee came up with the perfect solution within minutes. He refused to accept any payment for this service. We were very impressed with his professional knowledge and manner.
Mintcake, .
Posted on 02/05/2018
, work completed 02/05/2018
Recommended
My review
A good team - professional, polite & friendly.
Barbara, Avon
Posted on 01/05/2018
, work completed 01/05/2018
Recommended
Superb job
We used Tincknells to install a new boiler and hot water cylinder. Their quotation was competitive with others we received and totally clear as to the product and service they would provide. They arrived exactly when they said they would, were professional, friendly, courteous, tidy and worked late on the Friday evening to complete the job. They obviously knew exactly what they were doing and resolved a couple of minor glitches promptly first thing on Monday morning. We cannot recommend them too highly. We already get our heating oil from them and would not hesitate to use them for any other heating installation.
Stephan L
Posted on 30/04/2018
, work completed 30/04/2018
Recommended
Very Pleased, High Professional Work
Our oil tank had a leak. I found it difficult to find a firm to "uplift" the oil out of the tank, replace the tank and refill. Tincknell came to the house inspected the old tank within 2 weeks all work was completed. Very pleased and would recommend to all.
Glanville, Wiltshire
Posted on 26/04/2018
, work completed 26/04/2018
Recommended
Excellent job
Very prompt, quick, polite, clean & very good job. Thoroughly recommend.
Margaret, Dorset
Posted on 19/04/2018
, work completed 19/04/2018
Recommended
Brilliant job prompt & professional
My new boiler was fitted by Lee & Liam & Liam B. I have no hesitation in recommending them. I found the 'team' to be very pleasant, helpful, clean & tidy & doing a good job. Thank you.
Janet, Avon
Posted on 18/04/2018
, work completed 18/04/2018
Recommended
Prompt and professional.
During the three days of our central heating upgrade and new boiler installation. The team of engineers were professional, efficient, polite, and tidy workers, and had all the necessary equipment and materials to complete the works. They also arrived each day at the time stated on the work schedule. On completion of the installation the operation of the system was explained fully. Engineers Lee, Ollie, Keith, Liam and Harry.
Susan, Somerset
Posted on 16/04/2018
, work completed 16/04/2018
Recommended
Excellent job.
Carried out installation in a very competent way. Very clean and tidy as possible. Glad we have finally found a company that we will use again and recommend them.
Dennis, Somerset
Posted on 13/04/2018
, work completed 13/04/2018
Recommended
Excellent!
Prompt, efficient, excellent job. Helpful, friendly & professional. Took great care of our property. Highly recommended.
Trudy, Somerset
Posted on 12/04/2018
, work completed 12/04/2018
Recommended
Very professional
An excellent boiler replacement carried out by the engineers, very satisfied and can recommend the company to anyone. Engineers Ollie and Lee.
Lawrence, Somerset
Posted on 11/04/2018
, work completed 11/04/2018
Recommended
Excellent job very efficient
Very fast friendly efficient service from the first call to arrange an estimate right to completion.
Keith, Avon
Posted on 11/04/2018
, work completed 11/04/2018
Recommended
My review
Susan, Somerset
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Excellent, outstanding service.
Time to replace broken boiler. Contacted Tincknells heating manager on 3/4/2018. On 4/4/2018 engineer arrived, noted our details for replacement boiler. 3 hours later email with quote. Rang and accepted quote. Nick the heating manager rang 1 hour later to see whether his engineers Lee and Ollie could come on Saturday afternoon 7/4/2018 to install new boiler. What service. (We had been without hot water for over 8 days).
Fred, Somerset
Posted on 07/04/2018
, work completed 07/04/2018
Recommended
A good job well done.
Old oil tank removed and new tank installed at new location, new oil pipe laid. All work carried out tidily and efficiently. Good handover on completion of job with explanation of new electronic tank meter.
Roderick, Wiltshire
Posted on 06/04/2018
, work completed 06/04/2018
Recommended
Prompt & professional
J W F, Wiltshire
Posted on 23/03/2018
, work completed 23/03/2018
Recommended
Efficient Installation
Both the engineers were efficient and competent with installing our new boiler.
Andrew, Wiltshire
Posted on 15/03/2018
, work completed 15/03/2018
Recommended
Excellent Service
Very pleasant guys. Very smart and professional. Kept area tidy & very work conscientious. Would not hesitate in recommending.
Deborah, Somerset
Posted on 08/03/2018
, work completed 08/03/2018
Recommended
Professional Through & Through
The team arrived promptly, having carried out site surveys & answered my numerous questions before resolved the many challenges a 16th century house has, they were tidy & attentive at all times, checking up post installation as well. Wouldn't hesitate to recommend.
Claire, Somerset
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
Excellent Service in Freezing Conditions
Replaced my failed outdoor oil tank within 7 days of my request for help. Sympathetic, constructive and positive throughout. Worked to complete the installation at -5deg C with wind-chill!
2011-08-05 17:25:27.11
Posted on 01/03/2018
, work completed 01/03/2018
Recommended
Excellent As Always
In spite of the bad weather 2 engineers came to us promptly and the service was excellent as always.
John, Somerset
Posted on 27/02/2018
, work completed 27/02/2018
Recommended
Great job
Had to have a new oil tank fitted on one of the coldest days of the year! The guys turned up on time and had the new tank installed and working within 2 hours. Left the area clean and tidy too. Thank you!
Sarah, Dorset
Posted on 23/02/2018
, work completed 23/02/2018
Recommended
Excellent work.
Excellent quality work, efficient and tidy. All employees smart, skilled and very good customer service.
Mavis, Avon
Posted on 23/02/2018
, work completed 23/02/2018
Recommended
Great Job
Heating controls replaced with no mess and no fuss. A nice warm house again! Very happy!
Sam
Posted on 16/02/2018
, work completed 16/02/2018
Recommended
Very good
Paul, Avon
Posted on 15/02/2018
, work completed 15/02/2018
Recommended
Great job!
Tincknells carried out an excellent job fitting our new boiler. They were tidy and polite and we now have a wonderfully warm house. Our only downside was having to wait a few weeks before they could start - but this is no doubt proof of what a great service they offer - they were fully booked by other customers.
Veronica, Somerset
Posted on 13/02/2018
, work completed 13/02/2018
Recommended
Oil to Gas Boiler Upgrade
We were very impressed by the standard of work by Tincknells. At all times (quote & work) the team were punctual, stayed the entire day and finished the job in the predicted time. All the team were polite, tidy and went out of their way to reduce disruption. We would definitely recommend Tincknells and the unexpected flowers were a very nice touch.
Margaret, Somerset
Posted on 09/02/2018
, work completed 09/02/2018
Recommended
Prompt and professional
Prompt, professional, friendly and efficient. Took care over garden plants minimum disruption.
Which? Trusted Traders Consumer
Posted on 05/02/2018
, work completed 05/02/2018
Recommended
Great All Round
The whole installation was excellent. Initial office work was professional, calm and courteous. The fitters were clean and tidy, competent, cheerful and efficient. An all round excellent performance.
Robert, Somerset
Posted on 01/02/2018
, work completed 01/02/2018
Recommended
Great job!
Needed to add a couple of radiators and Harry & Lee did a fantastic job. Very neat work and no mess.
Shirley
Posted on 30/01/2018
, work completed 30/01/2018
Recommended
Simply Superb Service
From start to finish, Tincknells deliver outstanding service and are a pleasure to deal with.
Fiona, Avon
Posted on 26/01/2018
, work completed 26/01/2018
Recommended
An excellent job
From start to finish the job was handled efficiently and courteously. Any queries were dealt with professionally. The fitters (Lee and James) were respectful and of my home and left leaving it clean and tidy. Surveyed and installed by Lee Tidball. Would recommend.
Which? Trusted Traders Consumer
Posted on 25/01/2018
, work completed 25/01/2018
Recommended
My review
Excellent. They attended quickly when our old oil tank was found to be leaking, were imaginative and helpful in working at a solution, and booked us in only a few days later. The work on site was completed neatly, on time and pleasantly.
Anthony, Somerset
Posted on 25/01/2018
, work completed 25/01/2018
Recommended
Exceptional Service
Exceptional service from the parts manager Nick Turner to the fitters Ollie, Liam, Harry and Jamie. Between them the knowledge they had was outstanding on what was a very difficult job. Thank you all.
Jane, Somerset
Posted on 23/01/2018
, work completed 23/01/2018
Recommended
Excellent service
Following the fatal breakdown with our old boiler, Tincknells acted promptly & pulled out all the stops to get a new boiler installed. At one time we had 5 engineers working at the same time. Excellent staff both office & field. Will continue to use them from now on. Well done all.
Simon, Somerset
Posted on 22/01/2018
, work completed 22/01/2018
Recommended
Excellent professional service
Whilst more expensive than other quotes, the service provided and quality of work was excellent and the fitters were professional throughout.
Mark, Somerset
Posted on 18/01/2018
, work completed 18/01/2018
Recommended
Prompt and Professional
We were given an arrival time and they were here. They did a very good and thorough job. No mess and everything went to plan. The boiler works beautifully. Thoroughly recommend them.
Which? Trusted Traders Consumer
Posted on 05/01/2018
, work completed 05/01/2018
Recommended
Brilliant Job
Very pleased with the service nothing was too much of a problem. Anything we asked for was done. Very clean and tidy.
Neil, Avon
Posted on 03/01/2018
, work completed 03/01/2018
Recommended
Fabulous job
I couldn't have asked for a more professional job. The team were hardworking enabling a rapid finish without affecting the quality of work.
Lynne, Somerset
Posted on 22/12/2017
, work completed 22/12/2017
Recommended
Proficient, skilful and cheerful
The Tincknell Heating and Plumbing team carried out my boiler installation with the upmost skill, proficiently and courteous (it being an extremely cold 2 days!). Resulting in a highly commendable. 10/10 from me. They are the best, no doubt.
Alan, Somerset
Posted on 01/12/2017
, work completed 01/12/2017
Recommended