Excellent job done!
Great communication from initial enquiry through to completion of the job. Factual advice was given with no sales pressure. John worked cleanly, tidily and respectfully at all times (and didn't even stop for a coffee break!) We'll be recommending them to everyone!
Customer in Stockton-on-Tees
Posted on 13/01/2019
, work completed 11/01/2019
Recommended
New boiler installation
Work was completed to a high standard. Any changes and optional pricing was discussed. Work was completed on time. Pricing was better than competitors.
Customer in Stockton-on-Tees
Posted on 14/01/2019
, work completed 14/09/2018
Recommended
Rapid response and highly professional service
I contacted Tom about a pressure loss system in our heating boiler which had been causing increasing problems over the last couple of weeks. Tom had previously undertaken work for us, and his advice and standard of workmanship had been exemplary. I did know, however, that he had no specific knowledge of the Glow Worm System Store which we have installed I still thought that it was worth a try to see if Tom could take on the job, and gave him a call. I called him after 10:00am, and he was on site at 3:00pm ! Tom analysed the boiler, reviewed the symptoms and fixed the problem in about 30 minutes... Not only did he solve the problem, he did so in his customary friendly manner Following the fix, I managed to talk Tom into the ongoing support and servicing of our Glow Worm System, and feel much more relaxed as a result. Fundamentally, I can't fault Tom, nor can I recommend him too strongly...he is outstanding.
Customer in Stockton-on-Tees
Posted on 15/01/2019
, work completed 14/01/2019
Recommended
New boiler and upgrade to heating system
From first contact through to completion the service from Tom was very professional. The work carried out by Tom and John was based on what was best for us rather than what was the easiest installation option. That said the price was competitive and all work completed ahead of schedule. Disruption to internals was kept to a minimum and the house was left clean, tidy and warm. Highly recommended!
Customer in Stockton-on-Tees
Posted on 22/02/2019
, work completed 22/02/2019
Recommended
Professional and friendly service
They fitted new radiators for us in bedroom and dining room. From initial visit was very impressed with their attitude and the professionalism. The work was carried out on date agreed and was done to a very high standard. All rubbish was cleared and disposed off. So impressed have asked him to do more work.
Customer in Stockton-on-Tees
Posted on 26/02/2019
, work completed 25/02/2019
Recommended
Superb installation of new boiler. Excellent, highly professional work. A+++
Tom fitted a new boiler in our previous house so was the obvious choice to upgrade the combi in our current house to an unvented cylinder to allow multiple draw offs. We also had a couple of radiators replaced. Work was planned for four days and as promised was completed by Friday lunchtime. Tom and John provided a superb service and were thoroughly professional throughout. Tom came back on the Saturday morning to see how we were getting on with the wireless thermostats. Very happy with the work and would thoroughly recommend. Thanks again Tom and John.
Customer in Stockton-on-Tees
Posted on 04/03/2019
, work completed 01/03/2019
Recommended
A new heating system
A first class job was done by John and Tom. We had a new heating system fitted which comprised of removing the old back boiler system and fitting a new combi boiler, complete with pipework and valves on radiators. Plus heating to our loft conversion which we didn't have. The work was carried out to a very high standard and all rubbish was taken away. Including the old heating system. The house is very warm indeed. We aren't used to this heat. We would not hesitate to recommend Tom Leonard heating services.
Customer in Middlesbrough
Posted on 29/03/2019
, work completed 29/03/2019
Recommended
Outstanding Work and Customer Service
From initial phone call to Tom the owner to ask him to visit us and give us advice on this job as we had to remove old boiler and install new Worcester Bosch in a new place and it involved a lot of new pipework. There was no high pressure sales at all, he was helpful with advice and he is very polite. John was the gentleman who fitted the boiler and did all the work, as it was a big job took nearly 4 days, he was amazing. Turn up on time every morning, dust sheets down, worked non stop, he was very considerate of us and our house, very polite and lovely man. He has a high standard of workmanship and very neat job done. We are more than delighted. Would highly recommend Tom Leonard. Mrs C Brown
Customer in Middlesbrough
Posted on 13/04/2019
, work completed 11/04/2019
Recommended
John
John was a very clean and tidy worker, very professional, nothing was too much trouble. Arrived on time and completed the job on time. I would recommend Tom Leonard to anyone who was looking for a heating service engineer.
Geoffrey, Cleveland
Posted on 02/05/2019
, work completed 02/05/2019
Recommended
New CH Boiler & Radiators
Just had a new CH boiler and radiators fitted by Tom Leonard together with a new shower over the bath.The work was completed in 4 days, well within the estimated timescale. The initial work was done by John & he was joined by Tom to complete the job. Both were very pleasant and trustworthy, completing the job expertly and to a high standard. They explained everything to us, cleaned up as they went and had all of the waste removed as soon as the work was complete. Would highly recommend.
Customer in Stockton-on-Tees
Posted on 10/05/2019
, work completed 10/05/2019
Recommended
Fantastic and friendly service
We had a boiler installed by Tom and we cannot rate him any higher. He is friendly, efficient and the installation was completed to a very high standard with minimum disruption. Thanks again Tom!
Customer in Stockton-on-Tees
Posted on 13/05/2019
, work completed 07/05/2019
Recommended
Great work, would recommend.
Did some work on my central heating system. Went above and beyond in all respects. Would recommend them and their work.
Customer in Stockton-on-Tees
Posted on 18/05/2019
, work completed 17/05/2019
Recommended
Competitive and reliable
Competitive estimate to replace boiler and modify pipework. Very reliable, arrived when promised to do the work. Worked carried out with minimum disruption and tidied up afterwards. Highly recommended.
Roger, Cleveland
Posted on 03/07/2019
, work completed 03/07/2019
Recommended
Expert installaion with all promises kept
This was an installation of a new combi boiler moving from the old location within an under stairs cupboard to the new location within the attached garage. Tom came around and explained what the installation comprised of and we agreed the installation along with the charges which were very competitive. The dates wee agreed and the engineer (John) arrived promptly and commenced work immediately. The pipes were quickly laid in a neat and unobtrusive manner. John went through the options at each stage ensuring that I agreed to all the different proposals and options. The work was completed in the early afternoon on the following day. John went over the installation and explained the boiler functions along with the thermostat/ timer that had been fitted. Where new brickwork and plastering was required this was completed to a high standard. All in all a very professional, quick, well executed and friendly service. I have no hesitation in recommending Tom Leonard and especially John for their excellent work in the replacement boiler installation.
Derek
Posted on 02/08/2019
, work completed 31/07/2019
Recommended
Efficient & professional.
Tom came to do the initial inspection and costing of the work and advised me about boiler type and location. John, the plumber installed and repositioned a new combi boiler with the associated pipework. He positioned the flue to avoid solar panels and also filled a new bathroom radiator. John is extremely pleasant & focused. He worked tidily without any fuss. I just let him get on with it. I am extremely pleased with the finished work & have no hesitation in recommending the company. Excellent all round.
Julia, Cleveland
Posted on 20/08/2019
, work completed 20/08/2019
Recommended
Very good workers
Checked old boiler and renewed it for us. It took a little longer due to difficult ties in the structure of the house. Only noticed when the old boiler's fittings removed. The gas fitter called in a colleague to work with him the next day. They were prompt, helpful, considerate members of the family's welfare who were ill. They were calm around family pets. Very good workers who made very little mess. Swept up any mess before leaving the property. Good communication, kept us informed each day.
Margaret, Cleveland
Posted on 11/09/2019
, work completed 11/09/2019
Recommended
Professional
This company has carried out 2 different jobs for us this week. Both were completed to our satisfaction and a high level of care for a customer. All work was completed on time and to the agreed budget. I have asked them for quotes for more work in the near future and they will be my preferred selection. Very friendly competent workers. Made sure we were completely happy.
Brian, Cleveland
Posted on 11/09/2019
, work completed 11/09/2019
Recommended
Excellent contractor. Very pleased.
I have not met Tom in person but found him on-line and asked him to attend to a property I let. There have been ongoing problems (caused by other companies poor workmanship) and I am delighted to say Tom was able to resolve everything simply and quickly. My tenant also commented how polite and ‘nice’ he was which unfortunately is not the case always these days. I would happily recommend Tom and will be using him all the time from now on. It is a relief to have found a good, trustworthy and decent gas engineer.
Customer in Redcar and Cleveland
Posted on 24/09/2019
, work completed 24/09/2019
Recommended
Excellent boiler (Worcester Bosch) replacement work, cleanly and efficiently carried out
Boiler replacement and heating system flush carried out on date as promised, neatly executed and thoroughly explained. Courteous and efficient service
Customer in Stockton-on-Tees
Posted on 14/10/2019
, work completed 14/10/2019
Recommended
Very professional.
Ripped out old hot air system in house and replaced with combi boiler and radiators. Very helpful in explaining everything very polite and friendly, spotlessly clean and tidy. Left no mess at all. Spent a week on the job. I will be recommending them.
Jackie, Cleveland
Posted on 21/10/2019
, work completed 21/10/2019
Recommended
Recommended
This company was recommended to me and I was satisfied with all aspects of work carried out.
Angela, Cleveland
Posted on 04/11/2019
, work completed 04/11/2019
Recommended
Professional
I had no heating and hot water and Tom was servicing my Mum’s boiler so he came round and fixed my boiler no problem. Professional and friendly 😊
Customer in Stockton-on-Tees
Posted on 25/11/2019
, work completed 25/11/2019
Recommended
Boiler Replacement
Tom helped with boiler selection, provided options for fitment date - communication was very good. His fitter was prompt, listened to my needs, and proceeded to make a very good job of the fitment. He left no mess at all within the property, removing all of the waste including all of the old fitment materials. Externally, the only evidence of his visit was brick dust on the ground, which he couldn’t clean up as it was raining heavily. He was so very apologetic, despite my insisting he shouldn’t worry and that the rain would wash it away !
Customer in County Durham
Posted on 26/11/2019
, work completed 26/11/2019
Recommended
Excellent service.
Tom Leonards service has been excellent over the past eight years when he has serviced an old boiler and replaced it with a new one. When my old boiler broke down he responded very quickly and got our heating back on. I have no hesitation in recommending his services.
Customer in Tyne and Wear
Posted on 29/11/2019
, work completed 29/11/2019
Recommended
Installation of a new Combi boiler
Tom was a life saver in an emergency .Our 89 year old aunties boiler died a death ,and he was there to give advice on what options we had .In the end we decided to go for a new boiler which Tom installed quickly and efficiently, leaving no mess so a great job would definitely recommend.
Customer in Stockton-on-Tees
Posted on 08/01/2020
, work completed 07/01/2020
Recommended