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Tom Leonard Heating Services

5.0

316 Reviews

Organisations and Awards

Jul 2019

About

We are a local business based in Stockton on Tees and serve the surrounding area with heating installations service and repair work. We are a cost effective quality heating company that knows what matters when working in peoples homes.

Get the job done right first time,

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Please view our website on

WWW.TOMLEONARDHEATING.CO.UK

What we do

  • Gas installers

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Bathroom fitters

    • Bathroom refurbishment
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Underfloor heating
    • Boiler repair
    • Gas safety testing and inspection
    • Gas emergencies
    • Boiler servicing
  • More Services

    • gas oil biomass heating installations service and repair

Customer reviews

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5.0
316 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Boiler Servicing
Customer Service
Quality
Value
Excellent service from initial booking of work. Received email and text updates of when the work was going to happen. (am) 23/02/24. Arrived at 8.45. Completed the work by 9.45 and received the emailed gas certificate and invoice by 10am. Very nice guy. Obviously very knowledgeable. Was extremely happy with the whole experience.
Customer in North Yorkshire Posted on 23/02/2024 , work completed 23/02/2024
Highly recommended
Customer Service
Quality
Value
Tom installed a new boiler a couple of years ago. Along with his recommended Central heating and Domestic water controls, we now have an extremely efficient system, which my wife and I can operate. Tom is reliable, trustworthy, and efficient.
Customer in Stockton-on-Tees Posted on 20/02/2024 , work completed 19/02/2024
Top Engineer
Customer Service
Quality
Value
We have had boilers fitted, heating installed and annual servicing from Tom for a number of years. We have only ever received great service and follow-up calls. My top point for Tom would be that he does what he says and has never let us down yet. I would recommend Tom for his honesty and integrity
Customer in Middlesbrough Posted on 30/01/2024 , work completed 30/01/2024
New Boiler Installation
Customer Service
Quality
Value
Tom recently fitted a new Worcester boiler for us. He was able to fit us in a week after our initial enquiry. He arrived promptly on the day of installation and sent a text beforehand to confirm his arrival. He covered the stairs and landing before he started work and worked non stop until the job was completed. He left everything clean and tidy and he spent time explaining how to use the the new room thermostat. We were really pleased with the work and would highly recommend him to anyone. He was professional at all times and also cheerful chatty, polite and courteous.
Customer in Stockton-on-Tees Posted on 29/01/2024 , work completed 24/01/2024
Exceptional Customer Care
Customer Service
Quality
Value
Booking was straight forward and attended on time. Listened and dealt with questions sympathetically. Heating system was serviced and report and certificate forwarded same day. HVe no hesitation in recommending this company.
Customer in North Yorkshire Posted on 29/01/2024 , work completed 29/01/2024
Excellent Work
On recommendation, I contacted Tom Leonard regarding fitting a new Worcester boiler for me. He surveyed my heating system. The following week he installed my boiler. He was professional and respectful. He did an excellent job, I would definitely recommend him and his work. .
Customer in Stockton-on-Tees Posted on 25/01/2024 (Reviewer did not use service)
Servicing
Customer Service
Quality
Value
Annual boiler service & bi-annual gas fire service. Excellent and professional and 100% reliable, as usual.
Customer in Stockton-on-Tees Posted on 15/01/2024 , work completed 15/01/2024
Fantastic job and aftercare
Tom can and done our annual maintenance check on our boiler. Once again he was polite and respectful of our property. He carried out the work and also checked out a radiator that I thought had a leak, but it didn’t just needed tightening. Left everything clean and tidy said in the nicest possible way see you next year. Wouldn’t trust anybody else with my boiler maintenance and I have been using Tom for 15 years
Customer in Stockton-on-Tees Posted on 15/01/2024 (Reviewer did not use service)
Very reliable .always on time. First impressions are very important to a customer. Tom makes you feel very confident that he has everything in hand ..
Customer Service
Quality
Value
Tom has installed my boiler and serviced it over the last 9 years. I am 100 % comfortable and confident that he will do an excellent job. The service Tom provides couldn't be better. Ring the office, make an appointment. Then I receive an email confirming the appointment. He always turns up on time .l can definitely say that I wouldn't go with anyone else other than Tom.Great service, very nice person and will go above and beyond to help you
Customer in Posted on 10/01/2024 , work completed 10/01/2024
Excellent boiler service
Customer Service
Quality
Value
We've used Tom for many years now, he's never let us down. Always cheerful and does an excellent job . Absolutely no complaints
Customer in Stockton-on-Tees Posted on 09/01/2024 , work completed 08/01/2024
Excellent Heating Engineer
Customer Service
Quality
Value
I contacted Tom because my boiler had stopped working just after New Year. He came to look at it on the Tuesday and booked me in for the Friday. It was time to install a new boiler. He advised me of the best boiler to fit and which would be most economical. He was very helpful and knowledgeable and explained everything clearly. I was sent a message stating date and time he would arrive and also messaged me when he was on his way. He was very polite and respectful, and did an excellent job the pipework was so neat and tidy and he didn’t leave any mess. I will definitely use again for any servicing etc. in the future. I cannot recommend him highly enough he is outstanding.
Customer in Stockton-on-Tees Posted on 05/01/2024 , work completed 24/12/2005
Great Service , courteous, on time
Customer Service
Quality
Value
Service was booked in advance, Tom sent a message ahead to tell me he was on the way, able to track the van so I knew when to expect him. Boiler service was quick, efficient and Tom made no mess whatsoever. Certainly will use Tom Leonard again.
Customer in County Durham Posted on 18/12/2023 , work completed 18/12/2023
Boiler Service
Customer Service
Quality
Value
We've used Tom for many years now. Today he came to service the boiler. He was polite and courteous and did the job efficiently. We would highly recommend him.
Customer in Stockton-on-Tees Posted on 06/12/2023 , work completed 06/12/2023
Radiator Fix
Customer Service
Quality
Value
We had a cold radiator, Tom attended to the problem quickly and efficiently, he flushed radiator and checked all connections, radiator working great now. No mess no fuss. Would highly recommend.
Customer in Stockton-on-Tees Posted on 01/12/2023 , work completed 01/12/2023
Annual Boiler Service
Customer Service
Quality
Value
Tom came today and carried out a thorough gas boiler service. He kept me fully informed about the checks he was carrying out and replaced a rubber washer on the condensing element of the boiler. Tom then advised me that the boiler was working perfectly. This was the fifth service for the boiler by Tom and I shall be asking him next year to carry out the sixth service. I can wholeheartly recommend Tom for servicing your gas boiler or any gas boiler fitting or repairs.
Customer in Stockton-on-Tees Posted on 20/11/2023 , work completed 20/11/2023
Installation of a Worcester Greenstar 4000 Boiler
Customer Service
Quality
Value
Tom Leonard recently installed a Worcester Greenstar 4000 for me. My old boiler needed removing from the kitchen and the new boiler installing in the garage. Tom is extremely confident, capable and reliable. I felt in very capable hands throughout the whole installation. I would certainly recommend Tom to others without hesitation. Thank you!
Customer in Stockton-on-Tees Posted on 15/11/2023 , work completed 08/11/2023
Excellence
Customer Service
Quality
Value
I have used Tom for over 15 years ever since he installed a new boiler at our previous house. The installation and plumbing was a work of art. He has serviced our boilers ever since and I wouldn’t dream of using anyone else. One of the nicest people you could wish to meet. I would thoroughly recommend him.
Customer in Stockton-on-Tees Posted on 13/11/2023 , work completed 13/11/2023
Great work and overcame difficulties with a smile!
Customer Service
Quality
Value
Tom Leonard was recommended to us by a family member. We needed to replace an old combi boiler that wasn't working properly and we knew that we needed a new one. Tom was happy to discuss our usage, what type/size of boiler would meet our needs and the costs involved (it came in within the price range we needed it to be at). The job was completed in a day and was done so tidily - I only wish other tradesmen we have used in the past were as diligent. We would have no hesitation in recommending Tom for any boiler needs and fully intend to use him for our annual boiler service.
Customer in Stockton-on-Tees Posted on 12/11/2023 , work completed 10/11/2023
A replacement boiler
Customer Service
Quality
Value
I have used Tom for 12 years when he fitted a new central heating system, I decided to have a new boiler fitted and contacted him after many years service, He sent a message telling me he was on his way, arrived spot on, New boiler fitted, mess cleaned up and taken away as usual, He explained the boiler, new thermostat instructions and all the paperwork sent by email, He is one plumber I would recommend to anybody who needs a work done, Alan
Customer in Stockton-on-Tees Posted on 09/11/2023 , work completed 07/11/2023
Highly professional work.
Customer Service
Quality
Value
Thank youTom for the smooth installation of my new boiler and CH systems etc.Also for sorting out a gas leak at my meter.
Customer in Stockton-on-Tees Posted on 04/11/2023 , work completed 02/11/2023
Tom Leonard Replaced a Worcester Bosch Greenstar CDI for me after 15 years of use with no problems during its lifetime.
Customer Service
Quality
Value
Tom was recommended to me by a trusted reliable friend. His communication was excellent and also his timekeeping. I had done my research regarding what I wanted and I was very happy with the service he provided and the competitive quote he gave me. He is a very professional heating Engineer who left my property clean and tidy and arranged for any debris to be moved before he left the site. The instructions were clearly explained regarding the operation of the new heating system to me and my wife. I have no hesitation in recommending this Trusted Tradesman.
Customer in Stockton-on-Tees Posted on 18/10/2023 , work completed 17/10/2023
Excellent job from quote to completion
Customer Service
Quality
Value
Tom has made a brilliant job of fitting our new boiler, very neat job and a very tidy worker, no mess left what so ever. Tom was very friendly and was great at keeping us informed of arrival times etc, via texts. He fully explained the boiler and stat before he left and also suggested YouTube or even call him if we get stuck. Highly Recommended
Customer in Stockton-on-Tees Posted on 04/10/2023 , work completed 27/09/2023
Excellent Professional Service.
Customer Service
Quality
Value
I have known Tom for many years now. He fitted my boiler and several radiators in 2009, and has serviced it each year since. He always arrives on time and works cleanly and professionally. He is very friendly and courteous, and is always happy to give help and advice. I have recommended Tom to friends and will continue to recommend him.
Customer in Stockton-on-Tees Posted on 20/09/2023 , work completed 14/09/2023
Boiler Service
Customer Service
Quality
Value
Tom always does a professional job that's why we rely on him to look after my fathers boiler. Nothing is too much trouble. Tom is top class plumber.
Customer in Stockton-on-Tees Posted on 18/09/2023 , work completed 18/09/2023
Boiler install.
Customer Service
Quality
Value
Tom fitted my boiler two years ago. The work was completed as stated in a professional manner. He worked very tidily and was very respectful to my property. He was very helpful with payment methods for interest free payment. Since the boiler has been fitted, Tom has serviced the said boiler on 2 annual occasions. I’ve also arranged with Tom for a future job I require, which is an en suite radiator, he quoted and explained exactly what the job entailed and gave me a price which I was happy with. I would recommend Tom Leonard for any central heating/ plumbing related work.
Customer in Stockton-on-Tees Posted on 18/09/2023 , work completed 18/09/2023
Great work
Customer Service
Quality
Value
Tom was very proffesional and did a brilliant job.He was very informative and provided plenty of information.
Customer in Stockton-on-Tees Posted on 14/09/2023 , work completed 13/09/2023
Boiler Service
Customer Service
Quality
Value
This is the first time I have used Tom & I was very impressed. He let me know when he was on his way and on arrival I found him to be very friendly & professional. He worked efficiently & cleanly. He also took the time to show me how to get the best out of my boiler which I found very helpful. Invoice exactly as quoted. Highly recommended!
Customer in Stockton-on-Tees Posted on 12/09/2023 , work completed 11/09/2023
Freindly, efficient, on time and billed as per qoute.
Customer Service
Quality
Value
Tom made an excellent job of fitting our new boiler, the installation is very neat and he left no mess, the whole job was completed within the time specified and within the price quoted. Tom was very friendly and communicative from the outset, keeping us up to date via text messages. Tom also took the time to fully explain all the boiler and room thermostat controls before he left and also left us with his contact details in case we had any issues. The hot water and heating system are working perfectly.
Customer in Stockton-on-Tees Posted on 20/08/2023 , work completed 17/08/2023
Excellent friendly efficient service
Customer Service
Quality
Value
Excellent service. Very friendly and professional. Highly recommended. Extremely knowledgeable and great value
Customer in Stockton-on-Tees Posted on 15/08/2023 , work completed 15/08/2023
Boiler Replacement
Customer Service
Quality
Value
Have used Tom Leonard Heating Services for a number of years now. Always punctual, very knowledgable and also a very clean & tidy worker. Very good communications, always sends a text as he leaves home to travel to place of work. Has just installed a replacement central heating boiler. Minimal disruption. Quick, efficient and a very neat install. Highly recommended.
Customer in Stockton-on-Tees Posted on 19/07/2023 , work completed 19/07/2023
Boiler Service
Customer Service
Quality
Value
Efficient and friendly from initial contact to make boiler service appointment to completion of work on our boiler. 5 star service
Customer in Middlesbrough Posted on 17/07/2023 , work completed 17/07/2023
Service
Customer Service
Quality
Value
Tom installed our existing boiler 2011 and has serviced it annually since. He serviced the boiler this morning in his usual efficient, reliable and friendly. manner. I have no hesitation in recommending him and his work.
Customer in Stockton-on-Tees Posted on 17/07/2023 , work completed 17/07/2023
Reliable, helpful and trustworthy
Customer Service
Quality
Value
Tom was recommended to me and has serviced my boiler for quite a few years. Last year he efficiently fitted a new boiler. He contacts me when the service is due and I know whether he is coming morning or afternoon on the arranged day. He also lets me know when he is on his way. He is very helpful and you can contact him for advice.
Christine in Stockton-on-Tees Posted on 07/07/2023 , work completed 06/07/2023
Great job!
Customer Service
Quality
Value
I can't speak highly enough of Tom. Friendly, approachable, thoroughly professional and a hard worker. Tom kept the job on schedule and tidied up after himself. The finished pipework was akin to a work of art, it looks so good. All of this and it came in spot on his quote. I would highly recommend Tom who is a consummate professional and a really nice guy.
Customer in Stockton-on-Tees Posted on 05/07/2023 , work completed 05/07/2023
Boiler service
Customer Service
Quality
Value
Absolutely first class service and interaction from a gentleman who obviously is top of his game. Faultless and can't recommend enough.
Alan in County Durham Posted on 03/07/2023 , work completed 03/07/2023
Install New Boiler
Customer Service
Quality
Value
Tom installed a new boiler for us recently. The work was carried out immaculately; all carpets were covered with protective sheeting and everything went according to plan. We had a phone call to say he was on his way and the entire operation was conducted in a single day with hardly any disruption to us. A thoroughly great company to work with and I would highly recommend them to anybody. And also, the boiler is working perfectly !!
George in Darlington Posted on 02/07/2023 , work completed 14/06/2023
Boiler Service
Customer Service
Quality
Value
Our regular service was easily booked for a convenient day and I was told it would be pm. On the day I received a txt to advise that Tom was en route. The Service was completed quickly and quietly, causing no disruption. Excellent in every respect
Customer in North Yorkshire Posted on 20/06/2023 , work completed 19/06/2023
Excellent Service and good Workmanship
Customer Service
Quality
Value
First contacted on 31st May about possiblity of getting new boiler fitted, after few photos and description of the job Tom was able to give a quote and able to come the next week. The day of the job Tom was on time and had new boiler out new one in quickly with water and gas off for only a small amount of time and at times was so quiet forgot he was here, As someone who works from home this was fantastic. Conscientious and knowledgeable Tom was able to give me a full rundown of what he had done take me through how the new boiler works. Couldn't be any happier with the Job and the service, would highly recommend!
Customer in County Durham Posted on 07/06/2023 , work completed 07/06/2023
Always professional
Customer Service
Quality
Value
Tommy arrived at the time arranged. He serviced our boiler as he has done for several years, from the time of installation. He is always professional in his approach to his work and proceeds with the minimum of fuss. It is always a pleasure to deal with him
Customer in Stockton-on-Tees Posted on 05/06/2023 , work completed 30/05/2023
Boiler service
Customer Service
Quality
Value
Had an approximate time when I booked the service but I received notification by text when he was on his way so knew when to expect him. Boiler was serviced quickly with no problems.
Customer in Stockton-on-Tees Posted on 17/05/2023 , work completed 02/05/2023
Brilliant service, very professional
Customer Service
Quality
Value
Highly recommend Tom Leonard services for any heating work, Tom fitted a water heater at our church today, the service was efficient, professional and friendly, Tom is a very courteous guy, professional and left the work area cleaner than he started, great company.
Stan in Stockton-on-Tees Posted on 14/04/2023 , work completed 14/04/2023
Boiler service
Customer Service
Quality
Value
Tom Leonard installed my central heating boiler 5 or 6 years ago and has serviced it each year since. Every year I get an email or text message reminding me that it is time for the annual service, a date is fixed and he arrives on time, completes the work, leaves everything tidy and sends me the invoice. He is punctual, thorough, personable, friendly and reliable. What else do we need?
David in Stockton-on-Tees Posted on 05/04/2023 , work completed 27/03/2023
Annual boiler service
Customer Service
Quality
Value
Tom arrived on time to service gas boiler that he installed and has serviced since 2018. Always polite and cheery, Tom is an experienced and competent engineer. I have no problem in recommending him to do any heating work.
Customer in Stockton-on-Tees Posted on 21/03/2023 , work completed 21/03/2023
Replacement of Worcester bosch combi boiler.
Customer Service
Quality
Value
Tom advised us that our old boiler was beyond repair, pointing out the seriousness of the faults. Advice was given on a replacement boiler where all the pro's and con's were discussed and explained in detail. After receiving a detailed quote within 24 hour that we were happy with, we decided to proceed and have the new boiler fitted. Arranging with the office who were so helpful and polite throughout , we were able to choose a convenient day for the work to be carried out. Tom messaged prior to his arrival. All work was carried out very professionally, leaving no mess. On completion the various functions of the new boiler and thermostat/timer were explained. The whole process from start to finish was very professional and went smoothly. Highly recommended.
Customer in Stockton-on-Tees Posted on 20/03/2023 , work completed 14/03/2023
Annual Boiler Service - Great work as ever from Tom
Customer Service
Quality
Value
Annual Boiler service for the system Tom installed in 2019. Fast, efficient and friendly service as ever. Highly recommended.
Jonathan and Emma in Stockton-on-Tees Posted on 20/03/2023 , work completed 20/03/2023
Boiler Service.
Customer Service
Quality
Value
Efficient and friendly customer service as always. We have used Tom for several years and he always delivers an excellent service.
Customer in Stockton-on-Tees Posted on 20/03/2023 , work completed 20/03/2023
Service
Customer Service
Quality
Value
Tom arrived on time to carry out the service. Tom is professional at his job and always keeps everything clean and tidy.
Customer in Middlesbrough Posted on 20/03/2023 , work completed 20/03/2023
Exactly as expected
Customer Service
Quality
Value
Just the same old service from Tom. Punctual, polite, clean and tidy and excellent value for money. Tom is a first class tradesman and never lets you down, from booking to completion Tom keeps you updated throughout. We can only recommend Tom to everyone for advice, installation and service of all aspects of boiler and central heating systems.
Ken in Stockton-on-Tees Posted on 06/03/2023 , work completed 06/03/2023
Professional service
Customer Service
Quality
Value
Tom services our gas boiler annually. He is reliable, friendly and professional. A digital service certificate is always provided, usually before he leaves and his charges are reasonable. Excellent service.
Customer in Stockton-on-Tees Posted on 06/03/2023 , work completed 06/03/2023
Service of boiler and landlord certs
Customer Service
Quality
Value
Have used him for two boiler installations and regular servicing Also have recommended to neighbours with positive feedback Tidy worker and a cheery chap
Customer in Stockton-on-Tees Posted on 27/02/2023 , work completed 27/02/2023
Excellent work - and a nice bloke as well!
Customer Service
Quality
Value
Tom installed a whole new heating system for us. It was so refreshing to find a tradesman who answers the phone, arrived when he says and did an excellent job at a reasonable price. He clearly takes great pride in his work and that shows.
Customer in North Yorkshire Posted on 19/02/2023 , work completed 19/01/2023
Annual service
Customer Service
Quality
Value
Have used Tom for years, annual service done again. Messaged to say was on his way and job done efficiently as usual
Customer in Stockton-on-Tees Posted on 09/02/2023 , work completed 09/02/2023
Boiler service
Customer Service
Quality
Value
I have used Tom Leonard for years, he is reliable, and carries out good quality work, would recommend him.
Customer in Stockton-on-Tees Posted on 12/01/2023 , work completed 12/01/2023
Very efficient service
Customer Service
Quality
Value
I am very pleased with the service I receive from this company. They are polite, efficient and helpful. I have had my boiler serviced twice by them and have no complaints. The engineer who visits is pleasant and knowledgeable. I would not hesitate to recommend the company to others.
Customer in Stockton-on-Tees Posted on 10/01/2023 , work completed 10/01/2023
Boiler service
Customer Service
Quality
Value
Had my yearly boiler service from Tom Leonard heating services very efficient and reliable gave me a call on route which always helps to ensure the property is occupied. After the work was carried out he left the area clean and tidy no mess he was also very pleasant to talk to and approachable so that any concerns I may have had were answered in a professional manner and in full. I would recommend this company to anyone looking for a heating services that you can trust and one that will only carry out the work that needs doing and does not invent problems so as to increase the costs. A very good 5 star service.
Customer in Stockton-on-Tees Posted on 19/12/2022 , work completed 19/12/2022
Regular service
Customer Service
Quality
Value
Our house and a separate rental property are looked after by Tom, who is knowledgeable, always prompt and unfailingly courteous.
Customer in Stockton-on-Tees Posted on 14/12/2022 , work completed 14/12/2022
Excellent
Customer Service
Quality
Value
Tom has always serviced my boiler.that he put in for me several years ago .I find his work excellent.tom is polite , always on time .willing to help with any inquire and information you request from him. I would recommend Tom and his team to family friends.and anyone who requires help with heating problems .
Customer in Stockton-on-Tees Posted on 12/12/2022 , work completed 12/12/2022
New boiler installed
Customer Service
Quality
Value
Tom has been my heating engineer for the past 12 years. I find him very trustworthy, professional & very helpful. Have just had a new boiler installed & moved in the last 3 days. The installation went very smoothly & Tom was very efficient. Would definitely recommend Tom & will continue to use his services in the foreseeable future.
Customer in Stockton-on-Tees Posted on 10/12/2022 , work completed 08/12/2022
Back to being Toasty
Customer Service
Quality
Value
Tom installed our boiler 8 years ago and has serviced it ever since. As I’m an engineer myself I appreciate how well he performs his job. We had a couple of problems with the system since the start of the cold weather. Tom diagnosed and fixed them quickly and carried out the service on the boiler. We are now ’toasty’. Many thanks Richard
Customer in Hartlepool Posted on 22/11/2022 , work completed 21/11/2022
4th Annual boiler service
Customer Service
Quality
Value
I have just had my gas boiler serviced for the 4th time since installation by Tom. My boiler was given a thorough testing to make sure it is runnning properly and won’t fail particularly during cold weather. Tom clealy explained the different elements of the service and tests and gave me the assurance that the boiler was running properly and the were no issues that needed attention. I shall be booking my 5th boiler service with Tom next year.
Customer in Stockton-on-Tees Posted on 21/11/2022 , work completed 21/11/2022
New Boiler
Customer Service
Quality
Value
Work carried out as per quote. Turned up on time. Kept informed of progress. Place protection over the floor. Everything left neat and tidy. Definitely a good trader to carry out work. No qualms about using again
Customer in Stockton-on-Tees Posted on 17/11/2022 , work completed 16/11/2022
Boiler Service
Customer Service
Quality
Value
I have used Tom Leonard Heating Services for ten years at least. He has fitted two boilers in that time and serviced them annually. Tom is always punctual for his appointed time - if he is early or running late he will always inform you by phone or text. Tom is open to any questions that you may have regarding his central heating work. He has also offered verbal advice to us via the phone when we had a problem with the boiler not relighting after a power cut.. Nothing seems too much trouble for Tom - he is always cheerful and very positive about his work and the standards that he offers. We would thoroughly recommend him for any of his advertised work.
Customer in Stockton-on-Tees Posted on 10/11/2022 , work completed 10/11/2022
Excellent Service
Customer Service
Quality
Value
Tom is always punctual and undertakes any work in a professional and efficient manner. He is responsive to any questions and queries. I would definitely recommend his work
Customer in Stockton-on-Tees Posted on 01/11/2022 , work completed 31/10/2022
Annual boiler service
Customer Service
Quality
Value
An important though mundane task which is necessary to ensure the warranty remains valid as well as identifying any issues ahead of the colder winter weather. It is especially important to ensure your boiler is working at peak efficiency with the current soaring costs of energy. Tom contacts you in advance to arrange a date for the appointment and arrives when he says he will. He is always very pleasant and highly professional, with any work being carried out to a very high standard. We have used his services for a number of years now and have recommended him to my wife's elderly mother who has also become a customer. If you live in the Stockton area and are looking for a reliable and professional heating engineer at a fair price I would look no further than Tom Leonard.
Customer in Stockton-on-Tees Posted on 31/10/2022 , work completed 31/10/2022
Top Notch Service
Customer Service
Quality
Value
As usual Tom was bang on time and delivered a first class service. I have been using his services for the past 7 years and hope to do so for many more years to come. Going above and beyond to give advice about energy cost cutting in the current climate.
Customer in Stockton-on-Tees Posted on 20/10/2022 , work completed 20/10/2022
Excellent service.
Customer Service
Quality
Value
I contacted Tom to repair and service my elderly fathers boiler. Tom responded very quickly and carried out the necessary work to his normal very high standard. My Dad was over the moon.
Customer in Stockton-on-Tees Posted on 10/10/2022 , work completed 07/10/2022
very fast and efficient
Customer Service
Quality
Value
called tom with a problem with my boiler'he called the same day and diagnosed the problem.arranged to repair the next day.boiler was repaired in a professional and efficent way .would not hesitate to use this company again
Customer in Stockton-on-Tees Posted on 04/10/2022 , work completed 03/10/2022
Tom Leonard Heating Services
Customer Service
Quality
Value
Highly recommended. Tom is very knowledgeable, courteous, work area kept very clean. Very good communications when booking and also informs you when he is on route to your property.
Customer in Stockton-on-Tees Posted on 07/04/2022 , work completed 04/04/2022
New boiler installation.
Customer Service
Quality
Value
Tom was punctual and provided a very professional installation of my new boiler. Would highly recommend his service to anyone in the future. He left my flat clean and tidy once the installation was complete.
Keith in Stockton-on-Tees Posted on 06/04/2022 , work completed 01/04/2022
Scheduled annual boiler maintenance
Customer Service
Quality
Value
Tom always checks my availability 1 hour before the agreed arrival window -am or pm. Quick efficient service and verbal update generally on the boiler. Price has remained fixed over several years despite on-going inflation. Thoroughly recommended. A McLee
Customer in Stockton-on-Tees Posted on 28/03/2022 , work completed 28/03/2022
Great work
Customer Service
Quality
Value
Tom carries out his work to a high standard. Everything in the house was treated with care. Tom is a kind and friendly person.
Customer in Middlesbrough Posted on 22/03/2022 , work completed 21/03/2022
Great work and friendly service.
Customer Service
Quality
Value
Tom carried out our annual boiler service this morning. Great work and an efficient job, as always. Friendly and courteous service, and he always clears up after the job. He replaced the boiler for us in 2018 and did a brilliant job then. I have recommended him to my son, who will use him for his boiler service too.
Customer in Stockton-on-Tees Posted on 21/03/2022 , work completed 21/03/2022
Just as expected
Customer Service
Quality
Value
Just the usual, prompt, courteous, efficient, professional service that Tom always provides. From installation to servicing our heating system Tom has always provided 1st class service. Can't recommend Tom strongly enough.
Customer in Stockton-on-Tees Posted on 08/03/2022 , work completed 07/03/2022
great work from tom
Customer Service
Quality
Value
tom is always helpful and prompt and his work is always five star my son all so uses tom to maintain is system great
Customer in Stockton-on-Tees Posted on 28/02/2022 , work completed 28/02/2022
High standard as usual.
Customer Service
Quality
Value
On time, job completed efficiently and area left tidy. This is the usual service I have come to expect from Tom.
Customer in Stockton-on-Tees Posted on 17/02/2022 , work completed 17/02/2022
Annual boiler service.
Customer Service
Quality
Value
Tom Leonard installed our new boiler three years ago since which time it has performed faultlessly. The service was carried out on time and to budget and in a pleasant and professional manner. I have no hesitation in recommending this excellent company.
Alan in Durham Posted on 10/02/2022 , work completed 25/01/2022
An excellent local trader, reliable, on time, keeps a tidy workplace.
Customer Service
Quality
Value
I asked Tom if he would visit and advise on a replacement boiler, also mentioning that several radiators never seemed to get up to temperature. Tom talked me through various options and costs involved, all subject to boiler availability during these Covid times. I agreed on a boiler and fitting date; come the day, Tom arrived and installed the unit. Result, toasty warm house. Observations – Tom arrives when he says he will. An extremely polite person, respectful of both you and your property. Communications are excellent, with Tom spending time to explain the workings of my Central Heating system. First job on arrival, protection to hard flooring, carpets and worktops. Second job, laying out of toolboxes (super collection of tools), and new plumbing parts. During installation, Tom kept advising of work progression. Discarded equipment went straight outside into a large box, at the end of day Tom arranged for immediate removal of all scrap and debris by registered dealers. Very impressed with the entire operation. I have already booked Tom for some additional improvements to CH system, and of course, have him booked for Annual services of the boiler. Communication is not a luxury, it is a necessity. Well done Tom for recognising this fact.
Richard in Stockton-on-Tees Posted on 04/02/2022 , work completed 03/02/2022
Annual Service.
Customer Service
Quality
Value
Tom came to service the boiler that he fitted three years ago. He completed the job without fuss and in a professional manner. He is an extremely pleasant person and his work is excellent.
Julia in Stockton-on-Tees Posted on 03/02/2022 , work completed 02/02/2022
Water heater / boiler service.
Customer Service
Quality
Value
Have used this firm for a number of years. Always helpful and accommodating. Work always completed on time and to budget, with costs always reasonable. Good communications and updates keeping me informed.
Ian in Stockton-on-Tees Posted on 02/02/2022 , work completed 31/01/2022
Service
Customer Service
Quality
Value
Tom did the service on time and without any problems. I had a question about the drayton thermostat and he explained what i needed to do without any hassle. First class tradesman.
Customer in Middlesbrough Posted on 01/02/2022 , work completed 31/01/2022
Competent annual service following installation
Customer Service
Quality
Value
Good advice and information before installation of Combi in twenty seventeen, which was done neatly and efficiently. Annual service since has been done well after polite reminder from this firm each year, appliance has worked perfectly and more efficiently than the previous model. Possibly not the cheapest firm, but recommended without any hesitation.
Customer in Stockton-on-Tees Posted on 25/01/2022 , work completed 24/01/2022
Combi boiler installation
Customer Service
Quality
Value
Tom is a first class professional, and his work was to the highest possible standards. He was punctual, efficient, knowledgeable, and provided really useful advice to us. He also took extreme care with our property. The service he provides is totally competent and I would not hesitate to recommend him.
Customer in Stockton-on-Tees Posted on 23/01/2022 , work completed 14/01/2022
Excellent, would recommend
Customer Service
Quality
Value
Tom is professional, friendly and knows what he's doing. He serviced our Baxi combi boiler quickly, efficiently and on time, and offered helpful advice on a different plumbing issue. I wouldn't hesitate to recommend him or call on him again. I also particularly liked the fact you can track when he will arrive, as that's very helpful when you've got a busy working day.
Zoe in Stockton-on-Tees Posted on 13/01/2022 , work completed 12/01/2022
Tom Leonard Heating Services
Customer Service
Quality
Value
Tom serviced my central heating boiler today. He was very friendly, professional and explained what he had done and what I should look out for. He also very kindly bled some of my radiators for me for which I was extremely grateful. I would definitely recommend him.
Customer in Stockton-on-Tees Posted on 14/12/2021 , work completed 14/12/2021
Central Heating Work
Customer Service
Quality
Value
Tom installed a new boiler for me last year and serviced it for the first time today. Very satisfied with both jobs and I have absolute confidence in Tom's abilities and work standards.
Customer in Stockton-on-Tees Posted on 14/12/2021 , work completed 14/12/2021
Spot on
Customer Service
Quality
Value
Very pleased with the service provided. Top notch.
Customer in Stockton-on-Tees Posted on 09/12/2021 , work completed 29/11/2021
Boiler service
Customer Service
Quality
Value
Excellent service , clean and tidy no mess left. Service of boiler explained. Would recommend this company.
Customer in Stockton-on-Tees Posted on 08/12/2021 , work completed 07/12/2021
Always professional and trusted
Customer Service
Quality
Value
We have used Tom Leonard for a number of years now for all our central heating needs. Today, Tom fitted a heated towel rail, serviced our boiler and the gas fire - great service, always on time, thoroughly professional and excellent value for money. Highly recommended - we wouldn't use any other heating services!
Customer in Stockton-on-Tees Posted on 06/12/2021 , work completed 06/12/2021
Boiler Service
Customer Service
Quality
Value
Great service as expected by Tom. Totally recommend his company and wouldn't use anyone else! Thank you
Customer in Stockton-on-Tees Posted on 24/11/2021 , work completed 22/11/2021
Totally reliable servicing
Customer Service
Quality
Value
Tom carried out the 3rd annual service of my boiler. He carried out the service explaining all the stages and how important they were to enable the boiler to operate properly. I have no hesitation in recommending him for servicing gas boilers.
Customer in Stockton-on-Tees Posted on 19/11/2021 , work completed 19/11/2021
Boiler service and Radiator Install
Customer Service
Quality
Value
First class service by Tom and his team from booking the job in to completing. Came out did a survey, quoted and stuck to price given and did the job on date given. Fourth time I've used Tom on various jobs and never let me done yet, total trust in him as work is usually carried out whilst we are out at work ourselves. Can't recommend his company any higher 🙂.
Customer in Stockton-on-Tees Posted on 18/11/2021 , work completed 18/11/2021
Boiler service
Customer Service
Quality
Value
Excellent service. A very well organised company with text communication to confirm date and time and a text reminder. Competitive rates, polite friendly staff. Any problems are always dealt with promptly. Efficient engineers. Would not hesitate recommending them.
Pat in Stockton-on-Tees Posted on 18/11/2021 , work completed 18/11/2021
Clean, tidy and professional, fast response to request for fitting new boiler
Customer Service
Quality
Value
Tom fitted a new boiler the day after I called him, he was professional and a tidy worker, he fully explained the boiler controls. we have used Tom on many occasions and never disappoints. His quote is always a final price with no unpleasant additional costs. Will continue to use his company when the need arises.
Customer in Stockton-on-Tees Posted on 15/11/2021 , work completed 12/11/2021
Excellent Service
Customer Service
Quality
Value
Tom had previously installed and serviced the gas central heating system in my home. Knowing the quality of his installation work and the highly professional manner in which he relates to customers I had no hesitation in recommending him to a family member to complete repairs to an electrical hot water system. He completed this work today to the same high standards. Tom is always polite and punctual with accurate quotations for his work and represents good value for money.
Customer in Stockton-on-Tees Posted on 09/11/2021 , work completed 09/11/2021
A job well done
Customer Service
Quality
Value
Tom arrived as per appointment to service our boiler which he installed and has maintained on a regular basis. He is very efficient and professional and we have always been very pleased with his work and would highly recommend him.
Customer in Stockton-on-Tees Posted on 08/11/2021 , work completed 08/11/2021
Boiler service.
Customer Service
Quality
Value
Tom has just serviced out boiler to his usual high standard. He has serviced our boiler in this house for 6 years and also at our previous address where he also installed it. His work is immaculate. Pipework in boiler cupboard was not far short of a work of art. Being an ex tradesman myself, i’m only fussy about who I let loose in our house. Tom is first class and I cannot praise him highly enough. He is also punctual and an extremely pleasant guy.
Customer in Stockton-on-Tees Posted on 04/11/2021 , work completed 03/11/2021
Boiler Service
Customer Service
Quality
Value
Had the Bosch Oil-fired boiler serviced by Tom and his apprentice today. Good job, no mess, good value.
Customer in Stockton-on-Tees Posted on 26/10/2021 , work completed 25/10/2021
Excellent Installation of New Gas Boiler
Customer Service
Quality
Value
We have known Tom Leonard for many years and he installed our first boiler. Today he installed a new Worcester Bosh Gas Boiler. He arrived at his stated time and explained exactly what he was going to do after laying carpet protection throughout our bungalow. No problem appears to be too small for Tom and my wife and I felt relaxed in asking him any questions about the work in hand. He is a very personable individual and has a pleasant manner. The work was done on time and to the quoted estimate. We have no hesitation in recommending Tom to anyone wanting to have quality central heating installed. I would have no reservations in going back to him to ask any questions over our heating system.
Customer in Stockton-on-Tees Posted on 19/10/2021 , work completed 19/10/2021
New boiler
Customer Service
Quality
Value
Fitted a new boiler today. Would recommend for a clean, efficient and professional job from first contact to completion.
Customer in Middlesbrough Posted on 16/10/2021 , work completed 15/10/2021
Great work done on time!
Customer Service
Quality
Value
Tom arrived to quote and carry out the work when he said he would. He did a great job and left the house tidy. He called after to offer future assistance if we had any issues programming etc.
Rachel in Stockton-on-Tees Posted on 07/10/2021 , work completed 06/10/2021
Annual Boiler Service - Worcester Boiler
Customer Service
Quality
Value
The boiler was fitted a year ago and required an annual service. Agreed with Helen at the office of Tom Leonard for a time and cost. Tom arrived on time was in uniform and had the necessary equipment and tools with him. He explained what he was about to do and then proceeded to do the service as required on the boiler. We agreed on the method of payment and I paid on the day. He then explained that I would receive the necessary invoice/receipt by email and that he would update his records to show the service had been completed and would send me a reminder in a years time for the next service. He tidied up the garage on completion of the service and was polite and professional at all times. I was satisfied with the work and would recommend him and his company for any future work to anybody.
Customer in Stockton-on-Tees Posted on 01/10/2021 , work completed 27/09/2021
Great work and so reliable
Customer Service
Quality
Value
Excellent service from start to finish. We had a new boiler fitted. Explained the process. Very reasonable and flexible. Great experience with Tom will definitely use for any future plumbing
Customer in Stockton-on-Tees Posted on 29/09/2021 , work completed 28/09/2021
Highly recommended Heating Engineer
Customer Service
Quality
Value
Tom installed our Worcester Bosch boiler over 12 years ago and has serviced it annually ever since. He is has just completed this year’s service and provided advice for future maintenance to keep the boiler running efficiently. He is honest and reliable and would highly recommend him for all installation and servicing requirements.
Barry in Stockton-on-Tees Posted on 21/09/2021 , work completed 27/08/2021
great work and turned up at the given time.
Customer Service
Quality
Value
Serviced my central heating boiler and checked everything methodically, in contact before and after the work, very polite and left no mess. Turned up on the time he had stated and promptly sent me the certificate to say the work had been done. I would certainly recommend him to anyone who wants a good service and punctuality.
Dennis in Stockton-on-Tees Posted on 12/07/2021 , work completed 12/07/2021
Annual Service
Customer Service
Quality
Value
Tom is a professional that you can rely on, Tom and his wife operate an extremely efficient service from installation to aftercare servicing, The yearly reminder that the service is due to attending to the service in a prompt and timely manner, Tom is very courteous and his workmanship very clean & tidy. Nothing is a problem.
David in Stockton-on-Tees Posted on 06/07/2021 , work completed 06/07/2021
Service of boiler
Customer Service
Quality
Value
Tom Leonard notified us that the boiler was due for service. As usual Tom arrived at the time he stated. Worked efficiently as normal. Sent paperwork by email of completed service. Would always and have recommended Tom Leonard for any gas work whether replacement boiler gas safety certificates etc. High quality service as usual.
Customer in Stockton-on-Tees Posted on 02/06/2021 , work completed 02/06/2021
Boiler Service
Customer Service
Quality
Value
Just had our boiler serviced by Tom. As expected, he was extremely punctual and sent a message to let us know he was on the way. The work was carried out very efficiently and to the agreed price. We thoroughly recommend Tom to anyone requiring this kind of service and have already passed on his contact details to a number of our neighbours.
Customer in Stockton-on-Tees Posted on 09/05/2021 , work completed 05/05/2021
Gas Boiler Service
Customer Service
Quality
Value
As always Tom is very professional from a reminder of your yearly service to his attention to detail when servicing the Worcester boiler is excellent. Always on time when visiting the property, workmanship very clean & tidy. Nothing is a problem.
Geoff in Stockton-on-Tees Posted on 05/05/2021 , work completed 05/05/2021
Gas Boiler Service
Customer Service
Quality
Value
Tom installed our boiler seven years ago and has serviced ever since. We have always been happy with the service and costs charged. He is very thorough with his work. He has a pleasant personality and have recommended him to a number of our friends.
Gareth in Stockton-on-Tees Posted on 19/04/2021 , work completed 18/04/2021
The trader replied (on 20/04/2021)
Thank you very much Gareth for the great review and for the recommendations. We appreciate your loyalty to the company and value your custom.
Oil Boiler Replacement
Customer Service
Quality
Value
Tom Leonard Heating were recommended by a Worcester Bosch engineer, as we were looking to renew our old boiler. Tom came out quickly, gave us a competitive quote. The job was booked in and completed within a week. Tom and John are very friendly and informative, tidy job, very well organised. Extremely happy with install. We would have no hesitation in recommending Tom Leonard Heating.
Customer in Darlington Posted on 16/04/2021 , work completed 15/04/2021
Gas boiler servicing
Customer Service
Quality
Value
I contacted Tom Leonard Heating Services 4 years ago following a recommendation from a trusted friend who had his whole central heating fitted cheaper than a quote I had received from a leading national firm for just a boiler replacement . Tom Leonard Heating Services fitted the boiler and since then has serviced it every year. I get an email reminder when a service is due, an opportunity to book a convenient time for the work to be done, a text message reminder the day before he comes with the time he expects to arrive, and a text message that he is on the way half an hour before he gets here. Tom is thorough and totally trustworthy and I would not go to anyone else. You know the old idiom, "If it's not bust don't fix it!" - well when you find a top professional why change?
David in Stockton-on-Tees Posted on 14/04/2021 , work completed 12/04/2021
Annual boiler service
Customer Service
Quality
Value
Tom fitted a boiler in for us approximately 5 years ago and has since serviced it annually. Tom is friendly, professional and arrives as arranged. He is also happy to offer advice and to discuss options available regarding other types of work being considered for home improvements. I have recommended Tom to others who have also been happy with his services.
Customer in Stockton-on-Tees Posted on 13/04/2021 , work completed 13/04/2021
Really good service
Customer Service
Quality
Value
I needed at short notice a gas safe certificate for a house move. Tom offered a fast appointment, everything was confirmed and communicated including reminder the day before and. Text to say he was on his way. He arrived at the specified time, was friendly and explained what was to happen. The certificate was in my inbox within 30 minutes of him leaving. I would certainly use him again.
Customer in Stockton-on-Tees Posted on 13/04/2021 , work completed 13/04/2021
Boiler service
Customer Service
Quality
Value
Excellent service as usual. Highly recommended. My boiler was installed and serviced by this company and I know that I can always rely on them
Customer in Stockton-on-Tees Posted on 12/04/2021 , work completed 12/04/2021
Excellent Service
Customer Service
Quality
Value
Having installed a completely new heating system to replace an old inefficient and unreliable system, Tom has maintained and regularly serviced our heating system. Tom is also helpful with his advice and knowledge of the industry. Would recommend him and his company to all.
Norman in Stockton-on-Tees Posted on 08/04/2021 , work completed 07/04/2021
Boiler service
Customer Service
Quality
Value
Tom fitted and services our boiler every year. He is helpful and friendly and I trust the work he does. Nothing is too much trouble for him. We have recommended him to friends and family in the past and will continue to do so.
Customer in Stockton-on-Tees Posted on 07/04/2021 , work completed 07/04/2021
Annual gas boiler maintenance
Customer Service
Quality
Value
We have had Tom service, and when necessary replace components on our home boiler, for at least 12 years. He reminds me of annual due date, arrives as scheduled and provides an efficient, tidy and effective service. Charges are as previously advised. I find him cheerful and most affable. I have recommended him recently to a neighbour who is planning some domestic boiler modifications to replace his oil fired system. I have not had any issues requiring an unscheduled visit. I can recommend his company.
Alistair in Stockton-on-Tees Posted on 31/03/2021 , work completed 30/03/2021
Excellent
Customer Service
Quality
Value
Cannot fault Tom Leonard Heating Services. Very professional from first point of contact to completion of work. Would highly recommend.
Customer in North Yorkshire Posted on 17/03/2021 , work completed 16/03/2021
Excellent Customer Service
Customer Service
Quality
Value
I live in Cambridgeshire and am currently selling a house in Stockton-on-Tees. I asked Tom Leonard Heating Services to service the boiler for me but it was discovered that the boiler had broken so would therefore need replacement. The company were aware of my situation and were very accommodating. We discussed the options and Tom Leonard Heating Services took into account that my house was under offer and that I live miles away. Once a decision was made, the company liaised with the neighbour who is taking care of our property for us, as to when would be a good for her to let the workers in to fit the new boiler. I cannot fault the customer service and would totally recommend Tom Leonard Services.
Hannah in Stockton-on-Tees Posted on 16/03/2021 , work completed 09/03/2021
Once again excellent service
Customer Service
Quality
Value
Have received excellent service and advice from Tom Leonard Heating Services ever since they installed our boiler. Annual service today was carried out on time, quickly, efficiently, and in a very friendly way.
Customer in Stockton-on-Tees Posted on 09/03/2021 , work completed 09/03/2021
Boiler service and radiator change
Customer Service
Quality
Value
A prompt, friendly and professional service as always from Tom Leonard. Highly recommended and we would not use anyone else!
Customer in Stockton-on-Tees Posted on 08/03/2021 , work completed 08/03/2021
Highly recommended
Customer Service
Quality
Value
The service is thorough, professional and completed on time. Thr initial visit was completed quickly and essential work carried outbstraight away. There were some remedial work that was recommended (not essential, but recommended due to the age and quality of some parts) and it was well explained without jargon, and reasonably priced. All in all, every interaction I've had has been exactly what you'd want it to be - priced fairly, professionally and efficiently carried out by an experienced and qualified engineer. All the background stuff (invoicing, booking, job updates etc) have all been bang on as well. I can't recommend them highly enough.
Customer in Stockton-on-Tees Posted on 08/03/2021 , work completed 08/03/2021
A trustworthy worker
Customer Service
Quality
Value
Having had the misfortune to have encountered some unscrupulous gas engineers over the years its a pleasure to have found someone honest and trustworthy as Tom. He has serviced my boiler for many years, always polite, knowledgeable and on time.
Customer in Redcar and Cleveland Posted on 23/02/2021 , work completed 23/02/2021
Boiler installation and service
Customer Service
Quality
Value
Tom fitted a combination boiler 5 years ago and has serviced it every year since for me. Professionalism is absolutely faultless. A pleasure to deal with him. Keep-up the good work Tom.
Customer in Middlesbrough Posted on 23/02/2021 , work completed 22/02/2021
Excellent Work
Customer Service
Quality
Value
I have used Tom Leonard heating services for the past seven years, they installed my heating system and serviced it, the service today no different from the rest, very professional and thorough. I can highly recommend this company.
Customer in Stockton-on-Tees Posted on 22/02/2021 , work completed 22/02/2021
Great work as always
Customer Service
Quality
Value
I have used Tom for a couple of years now he services my boilers in my rental properties as well as mine and my daughter's boilers, also does all my gas safety certificates. He is an honest reliable person. I would highly recommend him.
Lesley in Darlington Posted on 14/02/2021 , work completed 08/02/2021
Boiler Service
Customer Service
Quality
Value
Tom serviced my boiler, which he installed for me in 2018. As always, he contacted me about half an hour before he arrived by text message, and arrived on time. Friendly and efficient service, and always helpful. I received a certificate of completion within the hour by email. I spoke to him about renewing some radiators while he was here too. He is a honest, trustworthy tradesman and highly recommended. I wouldn’t use any other plumber.
Customer in Stockton-on-Tees Posted on 09/02/2021 , work completed 09/02/2021
Professional as always
Customer Service
Quality
Value
As usual Tom was prompt and the quality of his work up to his usual high standard. I would recommend Tom to anyone in need of a heating engineer.
Gareth in Stockton-on-Tees Posted on 01/02/2021 , work completed 01/02/2021
Boiler failure during cold weather
Customer Service
Quality
Value
I have used Tom Leonard Heating Services for several years because he is reliable and efficient. I needed him urgently because my boiler broke and my family were shivering from cold. Tom responded quickly, diagnosed the problem and made the repairs to get the boiler working well again with loud cheers from my family as the heating came back on. The tracking service was brilliant, I knew exactly to the minute when he would arrive.
Customer in Stockton-on-Tees Posted on 19/01/2021 , work completed 13/01/2021
Annual Boiler Service
Customer Service
Quality
Value
Great Service as always - Honest and friendly. Have used Tom for several years and always been happy with quality of work completed. Honest and reliable and no pushy upgrade required attitude.
Customer in Darlington Posted on 14/01/2021 , work completed 11/01/2021
Boiler service
Customer Service
Quality
Value
Really good service and arrived at the time stated. Tom always services our heating system and will carry on doing it can not recommend him enough.
Customer in Stockton-on-Tees Posted on 05/01/2021 , work completed 04/01/2021
Boiler service
Customer Service
Quality
Value
Tom was on time as usual and addressed the job in a courteous and professional manner. Having installed my new boiler in 2017, l regularly have the service carried out by Tom as l have trust in him to do a good job.
Customer in Stockton-on-Tees Posted on 23/12/2020 , work completed 23/12/2020
Installation of gas hob
Customer Service
Quality
Value
Excellent work carried out. Great service with documentation supplying gas cert via email. Highly recommend Tom Leonard Heating services.
Nige in Stockton-on-Tees Posted on 23/12/2020 , work completed 09/12/2020
Annual Boiler Service
Customer Service
Quality
Value
Tom's team installed the boiler in 2015, and Tom has done all the subsequent annual services. it is easy to arrange the appointment, and Tom is always on time. With his text system, you are kept updated and informed when he is en-route. He is efficient, skilled and value for money. He is also a very courteous and friendly man. In summary, it's hassle-free and a weight of your mind knowing you are in safe hands.
Customer in North Yorkshire Posted on 14/12/2020 , work completed 14/12/2020
Excellent service as usual
Customer Service
Quality
Value
Boiler replaced in less than a day. Very quick response to old boiler breakdown. Kept the place clean and had the old boiler removed the same day. Have used Tom for 13 years and being local he does all in his power to provide a speedy service at a reasonable price. Would recommend him
Customer in Stockton-on-Tees Posted on 14/12/2020 , work completed 04/12/2020
Prompt and efficient
Customer Service
Quality
Value
Boiler service carried out, as ever, promptly and efficiently. Friendly and reliable. Highly recommend.
Customer in Stockton-on-Tees Posted on 11/12/2020 , work completed 10/11/2020
No Hassle Great Service
Customer Service
Quality
Value
We used Tom Leonard Heating for our annual boiler service. Really impressed with the overall service from start to finish. 5 star company
Customer in Stockton-on-Tees Posted on 07/12/2020 , work completed 01/12/2020
A first class job carefully completed
Customer Service
Quality
Value
Tom did the second service on my boiler. Once again he was on time the job carefully completed and the area left very tidy. I will recommend Tom to all of this type of work.
Customer in Stockton-on-Tees Posted on 02/12/2020 , work completed 30/11/2020
Boiler service
Customer Service
Quality
Value
Appointment set up easily and booked quickly. Tom arrived on time and carried out work quickly and professionally. Really friendly. Booked to have other work done in the house already. Would definitely recommend.
Customer in Stockton-on-Tees Posted on 27/11/2020 , work completed 27/11/2020
As ever good and efficient work
Customer Service
Quality
Value
Tom installed our boiler 8 years ago and has serviced it each year since. His office is on the ball and Tom is always punctual and pleasant. He works effectively and professionally without fuss. I would recommend him unconditionally. His pricing is competitive.
Customer in Middlesbrough Posted on 27/11/2020 , work completed 27/11/2020
Faultless, stress-free efficient and a pleasure
Customer Service
Quality
Value
We had our boiler replaced due to complete failure of a 15 year old one, from start to finish the whole process was so easy! from the arrival of the parts to the fitting of the boiler, I'm not an easy customer to deal with, often referred to as "the clerk of works" I spent the day, while the lads got on with fitting twiddling my thumbs! The house was left in a clean condition ready to enjoy a long awaited for bath and in a warm house, I couldn't have been more happier with my choice of Tom to fit this. Thank you so much.
Customer in Stockton-on-Tees Posted on 18/11/2020 , work completed 17/11/2020
Great annual servicing
Customer Service
Quality
Value
Just had the second annual service on my worcester boiler. Tom was totally professional carrying out all the checks and tests while following the covid protocols. I can fully recommend Tom if you are needing your boiler serviced and wish to have total confidence in the person carrying out the service.
Customer in Stockton-on-Tees Posted on 13/11/2020 , work completed 13/11/2020
Excellent Service!
Customer Service
Quality
Value
We have been using Tom services for over 15 years. After moving houses, we decided to upgrade our boiler to a modern version . I could not praise more Tom and his team. Excellent service! Very supportive!
Customer in Stockton-on-Tees Posted on 06/11/2020 , work completed 05/11/2020
First Clas Job
Customer Service
Quality
Value
We have used Tom for all our central heating work for a few years now. I have always found him to be clean and efficient in his work. I will always use him to look after my system and would advise anyone with central heating needs to contact him to be sure of a first class job.
Customer in Stockton-on-Tees Posted on 28/10/2020 , work completed 19/10/2020
Boiler Service
Customer Service
Quality
Value
After an initial mix up with the address (which Tom apologised for) he did a great through job, checked out the whole system, gave it a good clean and tested everything Paperwork sent through immediately and invoice exactly as quoted
Christine in Darlington Posted on 23/10/2020 , work completed 23/10/2020
New Combi Boiler Installation
Customer Service
Quality
Value
Very professional job. Very efficient, all work completed to a good standard, neat and tidy on completion. Workmen were punctual, and job completed in agreed timetable. Would recommend for future clients.
Customer in Stockton-on-Tees Posted on 12/10/2020 , work completed 30/09/2020
A very professional job
Customer Service
Quality
Value
We use Tom for our all our heating work. Always on-time, professional administration and professional work. Thoroughly recommended.
Customer in Stockton-on-Tees Posted on 28/09/2020 , work completed 28/09/2020
Efficient Work
Customer Service
Quality
Value
Tom fitted our new boiler over a year ago, following this he resolved a problem/query I had on a weekend. He recently serviced our boiler arriving at the time that had been arranged, while at the appointment he undertook another coupe of small jobs for us. Tom is always polite, efficient and good value for money. I would not hesitate to recommend him.
Derek in Stockton-on-Tees Posted on 09/09/2020 , work completed 07/09/2020
Polite and professional
Customer Service
Quality
Value
Tom has undertaken work for me on a number of occasions. Very consistent level of service, Tom's work is excellent and he's very pleasant to do business with. Thoroughly recommended.
Customer in Stockton-on-Tees Posted on 07/09/2020 , work completed 07/09/2020
Great service
Customer Service
Quality
Value
I have used Tom on a number of occasions. He is a reliable Trustworthy Heating Engineer. He arrives on time, completes the work and his charges are fairly priced. He has serviced boilers and completed gas safety certificates on a number of my rental properties as well as carrying out boiler services for myself and my daughter. I have no hesitation in recommending him to anyone needing a heating engineer.
Customer in Darlington Posted on 03/08/2020 , work completed 03/08/2020
Very knowledgeable and thorough - 5 star rating
Customer Service
Quality
Value
Boiler service and fitted a cold water fill for dishwasher as well as explaining and checking my solar water heating system. Tom was prompt, friendly and thorough. I have already recommended him to my neighbour.
Jon Picknett Posted on 14/07/2020 , work completed 13/07/2020
Excellent service
Customer Service
Quality
Value
Tom fitted my boiler in 2009 and has been servicing it ever since. He is always reliable, punctual and professional. His work is first class, and he always protects the working area and carpets etc., and leaves everything clean and tidy. I have previously had two small leaks from underfloor pipework, which Tom has located and rectified, relaying the floorboards and carpet afterwards. He has also installed new radiators for me in the past. I have recommended him many times and will happily continue to do so.
Customer in Stockton-on-Tees Posted on 12/07/2020 , work completed 06/07/2020
Central Heating Installation
Customer Service
Quality
Value
I Have been using Tom Leonard Heating Services for many years in all the properties I have owned. He always provides an excellent service at a reasonable price.
Customer in Stockton-on-Tees Posted on 03/07/2020 , work completed 01/07/2020
Fitted new heating system reliable,efficient and trustworthy
Customer Service
Quality
Value
Contacted Tom Leonard for a quotation for a new heating system a boiler and 11 radiators Tom came and surveyed the old system and gave me a instant and competitive quote, work was arranged and started.He arrived on schedule all house carpets were protected and work commenced. I would definitely recommend Tom as is work is to a exceptional high standard with an excellent work ethic trustworthy and reliable
Customer in Stockton-on-Tees Posted on 01/07/2020 , work completed 13/05/2020
Friendly and Professional Service
Customer Service
Quality
Value
Once again, Tom provided a good service - he turned up exactly when agreed and did a fast, professional job with no disruption or mess.
Customer in Stockton-on-Tees Posted on 04/06/2020 , work completed 01/06/2020
Boiler service
Customer Service
Quality
Value
Tom came highly recommended when I moved house and needed a boiler service last year. I had no hesitation in using him again this year. I particularly welcomed the text message telling me that he was on his way. He got to work immediately without any fuss, worked diligently and tidily and was really pleasant. I can highly recommend him.
Customer in Stockton-on-Tees Posted on 18/05/2020 , work completed 18/05/2020
Great job
Customer Service
Quality
Value
We requested a service on our combi boiler. We were quoted the price and agreed a time suitable to us both. We received a text letting us know they were on the way. The job was done quickly and the chap was very friendly and professional. Would certainly recommend to anyone.
Customer in Stockton-on-Tees Posted on 18/05/2020 , work completed 18/05/2020
Boiler service
Customer Service
Quality
Value
Have just had our first annual service done on the boiler and heating system installed by Tom last May. As expected, Tom arrived slightly early and was his usual cheery, polite and pleasant self. The work was carried out very efficiently with a minimum of fuss and the certificate provided immediately via email. Tom's work is immaculate, he never leaves any mess and always explains things as required. I would heartily recommend him to anyone.
Customer in Stockton-on-Tees Posted on 04/05/2020 , work completed 04/05/2020
Replacement boiler
Customer Service
Quality
Value
Tom came and carried out a survey and quotation. He knowledge and advice in choosing the right system was excellent. Tom arrived on time every day with excellent communication a text received prior to arriving. He explained thoroughly what he was going to do and why. He worked efficiently all day never stopped to ensure the job was completed on time. He worked clean and tidy and the old boiler along with boxes etc were removed by him. After installation he then explained clearly and precisely how the system worked. He provided all certificates for the work carried out. Would have no hesitation in recommending Tom Leonard for any work. Excellent work Tom thank you. 10/10.
Customer in Stockton-on-Tees Posted on 17/04/2020 , work completed 17/04/2020
Reliable. Trustworthy. Friendly.
Customer Service
Quality
Value
Used this company for over 20 years and found them very efficient, reliable and trustworthy. Great up to date knowledge of their products and workmanship. I can recommend this company to anyone.
Phil in Stockton-on-Tees Posted on 20/03/2020 , work completed 20/03/2020
New boiler installation
Customer Service
Quality
Value
My old Glow-worm boiler was on its last legs so asked Tom to provide me with a quote to remove and replace. He spent plenty of time on the survey, not rushing and answering all of my questions and concerns. After deciding on a new Bosch System Boiler, in addition to the replacement of a few old radiators, I received the quote the same day. The work was carried out by John who is a great guy who knows his stuff and really respects your home. The work was done on time and the quality of work is superb, John went above and beyond to ensure the job was done right and to a high standard. I would definitely recommend Tom Leonard Heating and will be using them for all my plumbing needs in the future.
Customer in Stockton-on-Tees Posted on 20/03/2020 , work completed 19/03/2020
Reliable, efficient and friendly serrvice
Customer Service
Quality
Value
Tom has helped us out in 2 difficult situations in the past 9 years. Our old boiler died in the middle of a dreadful winter. On the recommendation of a number of neighbours for whom Tom had fit new central heating boilers, we contacted Tom. He was quick to visit to talk through the options for a replacement and subsequently carried out the installation quickly and efficiently. He's serviced the boiler each year since. Two days ago we were found to have an untraceable gas leak and, for safety, the Gas Board disconnected the house from the gas supply. Tom responded quickly calling at the end of his working day and again early the next morning in order to try to trace the leak. He has completed the work today. We highly recommend him (and already have to a number of friends).
Customer in Stockton-on-Tees Posted on 28/02/2020 , work completed 28/02/2020
New boiler instalation
Customer Service
Quality
Value
My boiler broke down on the 12th Feb and once I spoke with Tom, he was round at the house, survey done and quote given within twenty mins. After giving us all options, including repairing ours, we went with a new boiler install which was carried out on the 14th. The new boiler was installed professionally by John and we were very happy with the quality of the work. Highly recommended.
Customer in Stockton-on-Tees Posted on 18/02/2020 , work completed 14/02/2020
Great work, clean, tidy will use again
Customer Service
Quality
Value
We had Tom in to replace our existing boilermate and boiler with a new central heating system. Quote was competitive, work was completed on time and they made sure that everything was taken care off. All rubbish was removed, carpets etc protected, cleaned up afterwards too. Couldn't tell they had been and moved a hearing system around. They kept me up to date throughout the installation, and queried any areas of concern as we went along. Will use again for the service etc. Highly recommend.
Customer in Stockton-on-Tees Posted on 14/02/2020 , work completed 13/02/2020
Boiler service
Customer Service
Quality
Value
Punctual. Service completed at reasonable cost everything left clean and tidy couldn’t ask for more.
Customer in Redcar and Cleveland Posted on 12/02/2020 , work completed 12/02/2020
Plumbing work
Customer Service
Quality
Value
Always courteous and helpful. I consider the work to be value for money. Boiler fitted 3 years ago and always return to service appliance plus additional jobs as and when required.
Customer in Stockton-on-Tees Posted on 07/02/2020 , work completed 07/02/2020
Highly Recommend!
Customer Service
Quality
Value
Fantastic fast professional service. Had an old heating system that ran on oil that needed replacing. Tom talked me through the full job from advising on which new boiler would best suit my house, to the cost and time it would take to complete. Starting with cleanliness, Tom covered all flooring to minimise the mess. Took out old boiler, water tanks, pipe work and oil tank, then completed the installation of the new boiler and pipe work with no disruption. Each night I got a phone call giving me a daily update of progress. The job was completed on time with NO hidden extra costs! Tom was recommended to me by a neighbour, and I can honestly say if you want a top job doing by someone who is professional, punctual, and a good good guy. Then I would highly recommend Tom.
Customer in Stockton-on-Tees Posted on 25/01/2020 , work completed 22/01/2020
Excellent service
Customer Service
Quality
Value
Excellent prompt service from an excellent business. Always reliable and friendly, I would definitely recommend.
Customer in Stockton-on-Tees Posted on 24/01/2020 , work completed 24/01/2020
Installation of a new Combi boiler
Customer Service
Quality
Value
Tom was a life saver in an emergency .Our 89 year old aunties boiler died a death ,and he was there to give advice on what options we had .In the end we decided to go for a new boiler which Tom installed quickly and efficiently, leaving no mess so a great job would definitely recommend.
Customer in Stockton-on-Tees Posted on 08/01/2020 , work completed 07/01/2020
Excellent service.
Customer Service
Quality
Value
Tom Leonards service has been excellent over the past eight years when he has serviced an old boiler and replaced it with a new one. When my old boiler broke down he responded very quickly and got our heating back on. I have no hesitation in recommending his services.
Customer in Tyne and Wear Posted on 29/11/2019 , work completed 29/11/2019
Boiler Replacement
Customer Service
Quality
Value
Tom helped with boiler selection, provided options for fitment date - communication was very good. His fitter was prompt, listened to my needs, and proceeded to make a very good job of the fitment. He left no mess at all within the property, removing all of the waste including all of the old fitment materials. Externally, the only evidence of his visit was brick dust on the ground, which he couldn’t clean up as it was raining heavily. He was so very apologetic, despite my insisting he shouldn’t worry and that the rain would wash it away !
Customer in County Durham Posted on 26/11/2019 , work completed 26/11/2019
The trader replied (on 30/11/2019)
Haha, good old John and his fastidious approach to his work. No probs Neil, well look forward to seeing you at annual service point in a years time. Tom
Professional
Customer Service
Quality
Value
I had no heating and hot water and Tom was servicing my Mum’s boiler so he came round and fixed my boiler no problem. Professional and friendly 😊
Customer in Stockton-on-Tees Posted on 25/11/2019 , work completed 25/11/2019
The trader replied (on 30/11/2019)
Glad we got you sorted Heather in a short space of time,
Recommended
Customer Service
Quality
Value
This company was recommended to me and I was satisfied with all aspects of work carried out.
Angela, Cleveland Posted on 04/11/2019 , work completed 04/11/2019
Very professional.
Customer Service
Quality
Value
Ripped out old hot air system in house and replaced with combi boiler and radiators. Very helpful in explaining everything very polite and friendly, spotlessly clean and tidy. Left no mess at all. Spent a week on the job. I will be recommending them.
Jackie, Cleveland Posted on 21/10/2019 , work completed 21/10/2019
The trader replied (on 26/11/2019)
Thanks Jackie, don't forget to give me a ring in a years time for the annual service, all the best.
Excellent boiler (Worcester Bosch) replacement work, cleanly and efficiently carried out
Customer Service
Quality
Value
Boiler replacement and heating system flush carried out on date as promised, neatly executed and thoroughly explained. Courteous and efficient service
Customer in Stockton-on-Tees Posted on 14/10/2019 , work completed 14/10/2019
The trader replied (on 25/10/2019)
Thanks for the reply, don't forget to contact me in a years time to carry out the service.
Excellent contractor. Very pleased.
Customer Service
Quality
Value
I have not met Tom in person but found him on-line and asked him to attend to a property I let. There have been ongoing problems (caused by other companies poor workmanship) and I am delighted to say Tom was able to resolve everything simply and quickly. My tenant also commented how polite and ‘nice’ he was which unfortunately is not the case always these days. I would happily recommend Tom and will be using him all the time from now on. It is a relief to have found a good, trustworthy and decent gas engineer.
Customer in Redcar and Cleveland Posted on 24/09/2019 , work completed 24/09/2019
The trader replied (on 25/10/2019)
No Problem, anything else I can be of assistance with - don't hesitate
Professional
Customer Service
Quality
Value
This company has carried out 2 different jobs for us this week. Both were completed to our satisfaction and a high level of care for a customer. All work was completed on time and to the agreed budget. I have asked them for quotes for more work in the near future and they will be my preferred selection. Very friendly competent workers. Made sure we were completely happy.
Brian, Cleveland Posted on 11/09/2019 , work completed 11/09/2019
The trader replied (on 25/10/2019)
Thanks for the review Brian, Ill chase up the radiator grills for you too.
Very good workers
Customer Service
Quality
Value
Checked old boiler and renewed it for us. It took a little longer due to difficult ties in the structure of the house. Only noticed when the old boiler's fittings removed. The gas fitter called in a colleague to work with him the next day. They were prompt, helpful, considerate members of the family's welfare who were ill. They were calm around family pets. Very good workers who made very little mess. Swept up any mess before leaving the property. Good communication, kept us informed each day.
Margaret, Cleveland Posted on 11/09/2019 , work completed 11/09/2019
The trader replied (on 25/10/2019)
Hi Maragaret, glad you have found the time to recommend us.
Efficient & professional.
Customer Service
Quality
Value
Tom came to do the initial inspection and costing of the work and advised me about boiler type and location. John, the plumber installed and repositioned a new combi boiler with the associated pipework. He positioned the flue to avoid solar panels and also filled a new bathroom radiator. John is extremely pleasant & focused. He worked tidily without any fuss. I just let him get on with it. I am extremely pleased with the finished work & have no hesitation in recommending the company. Excellent all round.
Julia, Cleveland Posted on 20/08/2019 , work completed 20/08/2019
The trader replied (on 25/10/2019)
Hi Julia, lovely to see you again after all these years. Glad your enjoying your new heating system. Tom
Expert installaion with all promises kept
Customer Service
Quality
Value
This was an installation of a new combi boiler moving from the old location within an under stairs cupboard to the new location within the attached garage. Tom came around and explained what the installation comprised of and we agreed the installation along with the charges which were very competitive. The dates wee agreed and the engineer (John) arrived promptly and commenced work immediately. The pipes were quickly laid in a neat and unobtrusive manner. John went through the options at each stage ensuring that I agreed to all the different proposals and options. The work was completed in the early afternoon on the following day. John went over the installation and explained the boiler functions along with the thermostat/ timer that had been fitted. Where new brickwork and plastering was required this was completed to a high standard. All in all a very professional, quick, well executed and friendly service. I have no hesitation in recommending Tom Leonard and especially John for their excellent work in the replacement boiler installation.
Derek Posted on 02/08/2019 , work completed 31/07/2019
The trader replied (on 25/10/2019)
Hi Derek, thanks for the review and I hope the pressure has settled itself down now. cheers. Tom
Competitive and reliable
Customer Service
Quality
Value
Competitive estimate to replace boiler and modify pipework. Very reliable, arrived when promised to do the work. Worked carried out with minimum disruption and tidied up afterwards. Highly recommended.
Roger, Cleveland Posted on 03/07/2019 , work completed 03/07/2019
The trader replied (on 25/10/2019)
Hi Roger, thanks for taking the time to give us a great review.
Great work, would recommend.
Customer Service
Quality
Value
Did some work on my central heating system. Went above and beyond in all respects. Would recommend them and their work.
Customer in Stockton-on-Tees Posted on 18/05/2019 , work completed 17/05/2019
The trader replied (on 25/10/2019)
Thanks for the post we look forward to seeing you in a years time for the service.
Fantastic and friendly service
Customer Service
Quality
Value
We had a boiler installed by Tom and we cannot rate him any higher. He is friendly, efficient and the installation was completed to a very high standard with minimum disruption. Thanks again Tom!
Customer in Stockton-on-Tees Posted on 13/05/2019 , work completed 07/05/2019
The trader replied (on 25/10/2019)
Thanks for your feedback
New CH Boiler & Radiators
Customer Service
Quality
Value
Just had a new CH boiler and radiators fitted by Tom Leonard together with a new shower over the bath.The work was completed in 4 days, well within the estimated timescale. The initial work was done by John & he was joined by Tom to complete the job. Both were very pleasant and trustworthy, completing the job expertly and to a high standard. They explained everything to us, cleaned up as they went and had all of the waste removed as soon as the work was complete. Would highly recommend.
Customer in Stockton-on-Tees Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 25/10/2019)
Thanks for the recommendation I hope your enjoying your new shower.
John
Customer Service
Quality
Value
John was a very clean and tidy worker, very professional, nothing was too much trouble. Arrived on time and completed the job on time. I would recommend Tom Leonard to anyone who was looking for a heating service engineer.
Geoffrey, Cleveland Posted on 02/05/2019 , work completed 02/05/2019
The trader replied (on 25/10/2019)
Thanks for the kind words Geoff.
Outstanding Work and Customer Service
Customer Service
Quality
Value
From initial phone call to Tom the owner to ask him to visit us and give us advice on this job as we had to remove old boiler and install new Worcester Bosch in a new place and it involved a lot of new pipework. There was no high pressure sales at all, he was helpful with advice and he is very polite. John was the gentleman who fitted the boiler and did all the work, as it was a big job took nearly 4 days, he was amazing. Turn up on time every morning, dust sheets down, worked non stop, he was very considerate of us and our house, very polite and lovely man. He has a high standard of workmanship and very neat job done. We are more than delighted. Would highly recommend Tom Leonard. Mrs C Brown
Customer in Middlesbrough Posted on 13/04/2019 , work completed 11/04/2019
The trader replied (on 25/10/2019)
Im pleased your nice and warm and enjoying the new system Mrs Brown.
A new heating system
Customer Service
Quality
Value
A first class job was done by John and Tom. We had a new heating system fitted which comprised of removing the old back boiler system and fitting a new combi boiler, complete with pipework and valves on radiators. Plus heating to our loft conversion which we didn't have. The work was carried out to a very high standard and all rubbish was taken away. Including the old heating system. The house is very warm indeed. We aren't used to this heat. We would not hesitate to recommend Tom Leonard heating services.
Customer in Middlesbrough Posted on 29/03/2019 , work completed 29/03/2019
The trader replied (on 25/10/2019)
Thanks for the kind words Stuart, no problem
Superb installation of new boiler. Excellent, highly professional work. A+++
Customer Service
Quality
Value
Tom fitted a new boiler in our previous house so was the obvious choice to upgrade the combi in our current house to an unvented cylinder to allow multiple draw offs. We also had a couple of radiators replaced. Work was planned for four days and as promised was completed by Friday lunchtime. Tom and John provided a superb service and were thoroughly professional throughout. Tom came back on the Saturday morning to see how we were getting on with the wireless thermostats. Very happy with the work and would thoroughly recommend. Thanks again Tom and John.
Customer in Stockton-on-Tees Posted on 04/03/2019 , work completed 01/03/2019
The trader replied (on 06/03/2019)
Thanks for the kind words Jonathan, we loved doing this job and are here if you need anything else, well get your cold water main sorted too.
Professional and friendly service
Customer Service
Quality
Value
They fitted new radiators for us in bedroom and dining room. From initial visit was very impressed with their attitude and the professionalism. The work was carried out on date agreed and was done to a very high standard. All rubbish was cleared and disposed off. So impressed have asked him to do more work.
Customer in Stockton-on-Tees Posted on 26/02/2019 , work completed 25/02/2019
The trader replied (on 06/03/2019)
thanks for the feedback
New boiler and upgrade to heating system
Customer Service
Quality
Value
From first contact through to completion the service from Tom was very professional. The work carried out by Tom and John was based on what was best for us rather than what was the easiest installation option. That said the price was competitive and all work completed ahead of schedule. Disruption to internals was kept to a minimum and the house was left clean, tidy and warm. Highly recommended!
Customer in Stockton-on-Tees Posted on 22/02/2019 , work completed 22/02/2019
The trader replied (on 06/03/2019)
Thanks for the feedback, it was a testing gas run on this one!
Rapid response and highly professional service
Customer Service
Quality
Value
I contacted Tom about a pressure loss system in our heating boiler which had been causing increasing problems over the last couple of weeks. Tom had previously undertaken work for us, and his advice and standard of workmanship had been exemplary. I did know, however, that he had no specific knowledge of the Glow Worm System Store which we have installed I still thought that it was worth a try to see if Tom could take on the job, and gave him a call. I called him after 10:00am, and he was on site at 3:00pm ! Tom analysed the boiler, reviewed the symptoms and fixed the problem in about 30 minutes... Not only did he solve the problem, he did so in his customary friendly manner Following the fix, I managed to talk Tom into the ongoing support and servicing of our Glow Worm System, and feel much more relaxed as a result. Fundamentally, I can't fault Tom, nor can I recommend him too strongly...he is outstanding.
Customer in Stockton-on-Tees Posted on 15/01/2019 , work completed 14/01/2019
The trader replied (on 06/03/2019)
Thanks for the words
New boiler installation
Customer Service
Quality
Value
Work was completed to a high standard. Any changes and optional pricing was discussed. Work was completed on time. Pricing was better than competitors.
Customer in Stockton-on-Tees Posted on 14/01/2019 , work completed 14/09/2018
The trader replied (on 06/03/2019)
Thanks for the feedback, much appreciated
Excellent job done!
Customer Service
Quality
Value
Great communication from initial enquiry through to completion of the job. Factual advice was given with no sales pressure. John worked cleanly, tidily and respectfully at all times (and didn't even stop for a coffee break!) We'll be recommending them to everyone!
Customer in Stockton-on-Tees Posted on 13/01/2019 , work completed 11/01/2019
The trader replied (on 07/03/2019)
Thanks for the feedback it means a lot to us
Excellent and Efficent Work
Customer Service
Quality
Value
After comparing boilers and services I decided to go with Tom when having a new boiler fitted. The price for the work included was very good and the work was done to a very good standard. I’d recommend for sure and would have no qualms about using again.
Customer in Stockton-on-Tees Posted on 05/12/2018 , work completed 07/11/2018
The trader replied (on 07/03/2019)
Thankyou for the words
Replace and resite boiler and fit new radiators
Customer Service
Quality
Value
From getting the quote to completion everything was done as agreed on time and on budget. We wanted to resite and replace our existing heating system with a Worcester Bosch system and got excellent advice from Tom and John who carried out the installation. This was all part of a bigger project and so timing was important. All the work was carried out very efficiently and professionally whilst being extremely helpful and offering great advice. We have ended up with a much better system and would definitely have no problem recommending them or using them again. Excellent job. Thank you.
Customer in Stockton-on-Tees Posted on 21/11/2018 , work completed 19/11/2018
The trader replied (on 06/03/2019)
Thanks for the kind words,
Professional from start to finish
Customer Service
Quality
Value
Excellent job. Arrived on time and finished the installation of a new boiler in a new location to specified schedule. Old boiler, cylinder and all rubbish removed and left everything in perfect condition. John even relayed landing carpet better than original. We would have no hesitation recommending Tom to anyone who wanted a new boiler fitting and it was reassuring to know their are still tradesmen around who take pride in their work.
Elaine Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 07/03/2019)
Thanks for the words
Installed replacement boiler
Customer Service
Quality
Value
From a very thorough site survey to a very smooth boiler installation I can only say Tom and John exceeded my expectations in terms of quality of work and keeping me informed on what was happening. John carried out the installation and quickly became somebody you felt was like an old friend while working continuously from the time he arrived until the time he left. I have no hesitation in unreservedly recommending Tom and John if you are considering having a new boiler installed because not only do you get quality work but they are genuinely delivering a friendly effective service that is very rare to find.
Barry Stockton Posted on 01/11/2018 , work completed 01/11/2018
The trader replied (on 07/03/2019)
Thankyou for your feedback
Excellent work
Customer Service
Quality
Value
Arrived on time, got on with job quickly, care taken and no mess left. Polite and efficient and will certainly use again. Will happily recommend.
SusanG Posted on 20/09/2018 , work completed 20/09/2018
Thorough and competent
Customer Service
Quality
Value
Serviced our oil boiler - picked up on three non-compliant issues with a previous installation. It has been serviced twice before today by other plumbers who missed these. Nothing overlooked, takes time. Very pleased and will definitely use again.
Caroline, Cleveland Posted on 11/09/2018 , work completed 11/09/2018
Look No Further
Customer Service
Quality
Value
If you are need of a heating engineer then look no further than Tom Leonard. We needed a completely new heating system (boiler and repipe) John the heating engineer working with Tom carried out the job professionally, expeditiously and with the minimal of disruption. I have no reservations in recommending Tom Leonard Heating Services if you require anything heating or plumbing.
Gareth Posted on 09/07/2018 , work completed 09/07/2018
Excellent Job
Customer Service
Quality
Value
Installed new boiler and radiator in a very professional manner. Job completed in specified time. Very conscious of customer needs. All waste material removed when job was completed. Highly recommended.
Richard, Stockton 08/06/18 Posted on 11/06/2018 , work completed 11/06/2018
Excellent Service
Customer Service
Quality
Value
Excellent service, engineer was prompt. Very tidy, no bother at all. Fitted new boiler but also tidied old pipework that had been left by previous installer. Tidied shower pipework & refitted 2 radiators. Went above & beyond what I was quoted for. Would highly recommend.
Allison, Cleveland Posted on 09/05/2018 , work completed 09/05/2018
Brilliant Job
Customer Service
Quality
Value
Great job, pleasant, explained all. Could not ask for a better plumber. Highly recommended.
Leslie, Cleveland Posted on 04/05/2018 , work completed 04/05/2018
Prompt service, great job, lovely guys
Customer Service
Quality
Value
We needed a plumber after being let down at the last minute by another firm. Tom came when he said he would (which is not a given with plumbers, based on our pervious experience!) he and john were lovely, trustworthy guys to have working around the house as they were working, most importantly they did a great job of moving our boiler from in the house to our new garage extension. Thanks guys, we will definitely highly recommend you to our friends and will certainly be using you again in the future.
Nicola, Cleveland Posted on 02/05/2018 , work completed 02/05/2018
Prompt & efficient
Customer Service
Quality
Value
Arrived back from holiday to find our central heating wasn't working. Contacted Tom Leonard the following day, having found his name listed with you. He came out that day & assessed what was needed (A new boiler was our chosen option). The job was carried out a few days later. The work was very efficiently carried out, he left no mess and fully explained the new system.
Christine, Cleveland Posted on 02/04/2018 , work completed 02/04/2018
Excellent professional job
Customer Service
Quality
Value
Tom kept us informed all along. Arrived promptly to fit new boiler, brought his own vacuum cleaner etc, for cleaning up. Always pleasant and worked continuously all day.
Jennifer, Cleveland Posted on 01/04/2018 , work completed 01/04/2018
Excellent service.
Customer Service
Quality
Value
Responded very quickly to boiler fault. Discussed options and agreed replacement boiler was the way forward. Arranged to come within 3 days. Arrived on time and completed work quickly and efficiently.
Peter, Cleveland Posted on 29/03/2018 , work completed 29/03/2018
Excellent Job!
Customer Service
Quality
Value
John and Tom fitted a new Worcester boiler, with new valves to all our radiators. A truly professional and efficient job, with no mess left behind. Two extremely helpful and friendly guys, who explained the controls perfectly in simple terms. Well recommended!
David, Cleveland Posted on 26/03/2018 , work completed 26/03/2018
Professional and efficiently done.
Customer Service
Quality
Value
Mr Leonard located the problem we had within our heating pipework system and corrected it with professional efficiency, and I recommend his company without reservation.
Austin, Cleveland Posted on 05/03/2018 , work completed 05/03/2018
Brilliant job
Customer Service
Quality
Value
I am very happy with the work that was done. They were prompt and very professional and I would be very happy to recommend this trader.
Lynne, Cleveland Posted on 19/02/2018 , work completed 19/02/2018
New boiler and two radiators fitted
Customer Service
Quality
Value
Had a boiler and two new radiators fitted. arrived at specified time and work completed in two days.cleaned up all rubbish after them. Would certainly use Tom again. John work non stop, didn't even have us make him a drink . When finished went over how boiler and controls work with us.Tom Leonard is local, so very handy
Fairfield Posted on 09/02/2018 , work completed 09/02/2018
Prompt & Professional
Customer Service
Quality
Value
Efficient, courteous and helpful.
Eric, Cleveland Posted on 19/01/2018 , work completed 19/01/2018
Professional Service
Customer Service
Quality
Value
Obtained a quotation from Tom for a new gas Worcester boiler which was reasonable, accepted it and the job was carried out to our complete satisfaction. We subsequently had a failure of another boiler which also needed replacing and this was again carried out promptly on the dates promised. His attention to detail was demonstrated by the fact he discovered a wiring fault on the electrical supply to the boiler and also a leak on the gas supply meter. A master of his trade.
Clayton Posted on 09/01/2018 , work completed 09/01/2018
Beyond Expectation
Customer Service
Quality
Value
Our 21-year-old Worcester Combi expired on Saturday, the day before Christmas eve. Tom came straight out to see the problem, and e-mailed a quotation to replace it, with a promise to complete the work on 3-4 January. He was true to his word, the new boiler was installed in under 2 days at the agreed price, including a 10 year parts and labour warranty. Everything went very smoothly, a neat job, no mess, and all rubbish removed. Thoroughly recommended.
JLevison Posted on 09/01/2018 , work completed 09/01/2018
Excellent
Customer Service
Quality
Value
Tom Leonard is excellent at his work. I have used him for over 5 years. He has never let me down.
Peter, Cleveland Posted on 07/12/2017 , work completed 07/12/2017
Heating Service
Customer Service
Quality
Value
Great service and advice given. Very professional. Highly recommend. Thank you
Gregory Smith Posted on 27/11/2017 , work completed 27/11/2017
Good Job
Customer Service
Quality
Value
My tank was old in my flat, I expected a mess and water everywhere, not so. A good clean job done.
Norah, Cleveland Posted on 21/11/2017 , work completed 21/11/2017
Prompt and Professional
Customer Service
Quality
Value
Arrived on time with a pleasant manner, serviced my boiler (Worcester 30 CDI). I would use him again.
David, Cleveland Posted on 17/11/2017 , work completed 17/11/2017
Prompt, professional and pleasant.
Customer Service
Quality
Value
Always a pleasure to do business with Tom. Turns up on time, does quality reliable work every time. Used him for years and recommended him to family and friends.
Jean, Cleveland Posted on 03/11/2017 , work completed 03/11/2017
Very Satisfactory
Customer Service
Quality
Value
Have used this tradesman many times and always been satisfied with the workmanship and promptness of completion of the work.
Margaret, Cleveland Posted on 02/11/2017 , work completed 02/11/2017
The trader replied (on 06/03/2019)
Thanks for the comments Margaret
Professional and no fuss
Customer Service
Quality
Value
Reliable, prompt and provided an excellent service. Nothing was too much trouble, and just got on with it. Thoroughly recommend.
Paul Arthur Posted on 22/10/2017 , work completed 22/10/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Excellent service
Customer Service
Quality
Value
From initial quotation for replacement of our old gas central heating boiler to completion of job everything ran smoothly and professionally. The job was carried out cleanly and on time with every attention to detail . We would thoroughly recommend this company
Bob & Tricia Posted on 19/10/2017 , work completed 19/10/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Speedy & polite
Customer Service
Quality
Value
Tom Leonard Heating Services were very helpful & easy to book. While on the job they were polite, clean & efficient.
Simon, Cleveland Posted on 10/10/2017 , work completed 10/10/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Excellent service
Customer Service
Quality
Value
Tom is is a very efficient engineer, prompt, tidy and can offer friendly advice
Lowden Posted on 11/09/2017 , work completed 11/09/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Efficient
Customer Service
Quality
Value
Very efficient - boiler delivered 8.05am, Mr Leonard arrived 8.30am. Old boiler and packaging & waste removed by 5.00pm.
K, Cleveland Posted on 22/08/2017 , work completed 22/08/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
New boiler
Customer Service
Quality
Value
We had a new combi boiler fitter. Tom and the team were very professional throughout the whole fitting and explained what would be happening at each stage.
Which? Trusted Traders Consumer Posted on 18/08/2017 , work completed 18/08/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Brilliant job. Thank you
Customer Service
Quality
Value
Most impressed will certainly use them again. Highly recommended fast efficient service. I have no hesitation in recommending.
Jane, Cleveland Posted on 21/07/2017 , work completed 21/07/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
My review
Customer Service
Quality
Value
Friendly professional dependable and local.
Maggie, Cleveland Posted on 14/07/2017 , work completed 14/07/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
A well recommended firm
Customer Service
Quality
Value
Tom has fitted an excellent oil heating system for two cottages using a single boiler and storage tank, yet keeping two separate systems for each house. Everything was carried out very professionally and I am very pleased with the result, and his really good moneysaving idea. I can fully recommend both himself and John for their work.
Etches Posted on 05/07/2017 , work completed 05/07/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Excellent.
Customer Service
Quality
Value
My boiler stopped working Friday 30th June 2017. I rang Tom Leonard, he came 9am on Monday 2nd July to identify the fault, and returned the next day, Tuesday 3rd, to rectify the problem. A new valve was needed. He was polite, explained everything and worked efficiently and tidily.
Ruth, Cleveland Posted on 04/07/2017 , work completed 04/07/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Excellent service
Customer Service
Quality
Value
Excellent service prompt & professional. Tom talked through what was needed & showed me how to work the boiler I.E. reset the pressure. Would definitely recommend.
Annie, Cleveland Posted on 30/06/2017 , work completed 30/06/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Honest job
Customer Service
Quality
Value
Highly recommended.
Peter, Cleveland Posted on 30/06/2017 , work completed 30/06/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Fantastic
Customer Service
Quality
Value
Tom is always helpful & his work is top notch.
Frederick, Cleveland Posted on 27/06/2017 , work completed 27/06/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Prompt, professional, friendly
Customer Service
Quality
Value
Will always recommend to family and friends. Very happy with his service.
Martyn, Cleveland Posted on 20/06/2017 , work completed 20/06/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Exceptional service
Customer Service
Quality
Value
We went away on holiday and left the front door key with Tom and when we returned everything was up and running. Tom even went out of his way to back and show me how it all worked. Absolutely fantastic job. Nothing was too much trouble.
Graham, Cleveland Posted on 25/05/2017 , work completed 25/05/2017
The trader replied (on 27/10/2017)
Thank you for your feedback
Great job
Customer Service
Quality
Value
Fast and prompt job, left no mess explained how things worked. Didn't stop working till job was done. Very polite nice chap.
June, Cleveland Posted on 20/05/2017 , work completed 20/05/2017
The trader replied (on 17/10/2016)
Thank you for your feedback
Highly recommended
Customer Service
Quality
Value
Tom serviced our boiler today he turned up on time and did a very efficient and excellent job .This is the 7th time tom has serviced this boiler and his work has always the same.I would highly recommend him
Dave waldo Posted on 18/05/2017 , work completed 18/05/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Prompt and professional
Customer Service
Quality
Value
Clean worker. Prompt arrival. Patient with all explanations.
Janice, Cleveland Posted on 17/05/2017 , work completed 17/05/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Very Professional Service
Customer Service
Quality
Value
Tom spec'd and installed our new central heating boiler when our old one was condemned. Unlike many of his peers, Tom always turned up when he said he would and did a very efficient and tidy job, exactly as he promised. I was impressed with his very professional yet friendly service. I have no hesitation recommending Tom's services to anyone.
DavidT Posted on 12/05/2017 , work completed 12/05/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
My review
Customer Service
Quality
Value
Polite, efficient and easy to deal with.
Steve, Cleveland Posted on 28/04/2017 , work completed 28/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Very efficient.
Customer Service
Quality
Value
Tom arrived on time today to do our service for the boiler that he had installed. He is always very polite and efficient and has always been informative on what he was doing. He is also very tidy and leaves no mess. We have recommended him to other people who are also happy with him.
Ian, Cleveland Posted on 28/04/2017 , work completed 28/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Efficient & professional
Customer Service
Quality
Value
Tom arrived promptly, having already phoned last week to confirm his appointment. He did a thorough check of boiler & system, which he installed 4 years ago and he has done yearly services to our satisfaction. He is a personable young man, an efficient and professional worker & we have already recommended him to a number of people.
Margaret, Cleveland Posted on 24/04/2017 , work completed 24/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Excellent, professional and friendly
Customer Service
Quality
Value
Tom first came to our rescue when our old boiler was condemned the week running up to Christmas. He installed a new boiler in super fast time. He has since serviced the boiler and installed new radiators. He arrives at the given time and carries out the work leaving no mess. Would definitely recommend.
EmJon71 Posted on 21/04/2017 , work completed 21/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Would definitely recommend
Customer Service
Quality
Value
Tom first fitted my boiler 5 years ago and has since completed the yearly services. He is very reliable, easy to get in contact with and does an excellent job. I would definitely recommend to others.
LisaAtkinson Posted on 21/04/2017 , work completed 21/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Excellent Service from Start to finish.
Customer Service
Quality
Value
Tom installed our new boiler and made sure we were fully satisfied with the work. Professional and trustworthy. We particularly liked the interest free option. I would have no hesitation in recommending Tom.
Anne Non Posted on 18/04/2017 , work completed 18/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Prompt & professional
Customer Service
Quality
Value
He is a very trusting person. When he says he will come at a certain time, he is there on the dot. I would recommend him 100 percent.
Joan, Cleveland Posted on 13/04/2017 , work completed 13/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Clean, tidy & professional
Customer Service
Quality
Value
Boiler serviced, advised on deteriorating parts to be changed next year. All clean & tidy and a fair price.
Ian, Cleveland Posted on 10/04/2017 , work completed 10/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Quality, quality, quality
Customer Service
Quality
Value
I sought out Tom Leonard Heating Services after two close friends spoke very highly of his work. I am not disappointed - not in the slightest. Quality of John's work is outstanding. Prompt, diligent, trustworthy, careful attention to detail, professionalism - all outstanding. He replaced an old boiler. Would I recommend Tom Leonard? Absolutely yes!
David, Cleveland Posted on 10/04/2017 , work completed 10/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
A good reliable engineer
Customer Service
Quality
Value
Tom has serviced our Worcester Bosch boiler for a number of years. He is professional, trustworthy and reliable. We would highly recommend his company.
jbnorthyorks Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Prompt and professional.
Customer Service
Quality
Value
I am very satisfied with the way he went about his work, leaving everything clean after him. I will use him again any time.
Charles, Cleveland Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Efficient job
Customer Service
Quality
Value
First class, professional and efficient job.
Bill, Cleveland Posted on 05/04/2017 , work completed 05/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Excellent, prompt and professional.
Customer Service
Quality
Value
Tom Leonard has serviced our central heating for the past eight years, and has always done a professional job. He is prompt, reliable, and trustworthy, and I would have no hesitation in recommending him.
David, Cleveland Posted on 05/04/2017 , work completed 05/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Always provides great service
Customer Service
Quality
Value
Since installing our combi-boiler and radiators in 2014, Tom has carried out annual services on the system. The initial installation was a superb job and we haven't had a moments problem since that time. Highly recommended.
Stephen, Cleveland Posted on 05/04/2017 , work completed 05/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Prompt and professional
Customer Service
Quality
Value
Mr Leonard will come out the same day that I ring him. If parts are needed he will try to get back that day, if not the next morning he always rings to let me know what is happening.
Joyce, Cleveland Posted on 05/04/2017 , work completed 05/04/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Excellent work
Customer Service
Quality
Value
Very prompt and extremely efficient.
Gillian, Cleveland Posted on 27/03/2017 , work completed 27/03/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
My review
Customer Service
Quality
Value
Quick & efficient.
Bill, Cleveland Posted on 07/03/2017 , work completed 07/03/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Super job as always
Customer Service
Quality
Value
Although I have used Tom Leonard before and so have many of my friends, I still shopped around before I decided to use him to install my oil fired central heating systems in my new house. I was not disappointed. Competitive price and a quality, friendly and professional service.
Peter, North Yorkshire Posted on 06/03/2017 , work completed 06/03/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Far superior service than British Gas
Customer Service
Quality
Value
Our CH boiler needed replacing 4 years ago. We’d had a British Gas service contract for many years and asked them for a quote. The price they quoted appeared to be very high and they didn’t fill me with confidence that they knew exactly what was required for our property. I was advised by a friend to try an independent gas fitter and was very surprised that the quality of service and professionalism of Tom Leonard far exceeded anything I had experienced from British Gas. Tom also beat the BG price by over £1,500. Tom comes back to service the boiler every year, and we have never had any problems since the day it was installed. I used to think British Gas offered a “peace of mind” service, but Tom Leonard is better.
imacouchpotato Posted on 05/03/2017 , work completed 05/03/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
My review
Customer Service
Quality
Value
Tom is a pleasant young man for whom nothing is too much trouble. Responds quickly to any problems and works until they're solved. I trust him and would recommend him to others.
Wendy, Cleveland Posted on 28/02/2017 , work completed 28/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Excellent service
Customer Service
Quality
Value
Tom and John were the most polite and tidy workers, leaving little mess at the end of each day and approaching the job in a very professional manner. I was happy to leave them in the house and trusted them to do whatever was needed. I would recommend their workmanship and quality service.
Joy, Cleveland Posted on 28/02/2017 , work completed 28/02/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Job well done
Customer Service
Quality
Value
Todays visit was the fourth service on our Worcester Bosch Boiler, supplied & fitted by Tom Leonard Heating Services. This company keep their appointments, arrive on time and do a good clean job. A very good service for the past five years. Will continue to use them.
Michael, Cleveland Posted on 28/02/2017 , work completed 28/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Professional
Customer Service
Quality
Value
I thought he did a very good job of cleaning and servicing my combi boiler.
Nadine, Cleveland Posted on 24/02/2017 , work completed 24/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Central heating.
Customer Service
Quality
Value
They were in my home working for 4 days. They arrived promptly and they were indeed very professional. They did a 1st class job installing a new boiler & renewing radiators. Cleaning up after themselves before leaving at night. I have no hesitation in recommended Tom Leonard.
Brian, Cleveland Posted on 21/02/2017 , work completed 21/02/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
Excellent, quick, professional
Customer Service
Quality
Value
Apart from having gone to the wrong house first (!), he did a fine job, very professionally. We're moving this year and will recommend him to the buyer.
David Walland Posted on 20/02/2017 , work completed 20/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Friendly and professional
Customer Service
Quality
Value
Since having a Worchester-Bosch boiler fitted in 2009, Tom Leonard has called every year, promptly, to service the heating system. We have always found him to be professional and friendly. He is always willing to answer questions and explain queries in non-jargon language. His prices have always been value for money and his work is guaranteed to a high standard. We would highly recommend his work services..
Jacqueline, Cleveland Posted on 20/02/2017 , work completed 20/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Really pleased.
Customer Service
Quality
Value
Really pleased with installation of a new boiler & central heating system. Work completed at a high standard. Clean 'workers' removing all waste from the property. Would highly recommend to others.
Elaine, Cleveland Posted on 17/02/2017 , work completed 17/02/2017
The trader replied (on 02/06/2017)
Thank you for your feedback! Tom,
My review
Customer Service
Quality
Value
Good job.
Which? Trusted Traders Consumer Posted on 07/02/2017 , work completed 07/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
My review
Customer Service
Quality
Value
Job well done.
Donald, Cleveland Posted on 07/02/2017 , work completed 07/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Very professional.
Customer Service
Quality
Value
Arrived on time and was kind and polite. Serviced both boiler and fire. Very efficient.
Susan, Cleveland Posted on 05/02/2017 , work completed 05/02/2017
The trader replied (on 31/03/2017)
Thank you for the feedback
Prompt, professional and high work standard.
Customer Service
Quality