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Endorsed by Which?
Total Home Solutions
Opening Hours
Today - 08:00–17:30
- Monday 08:00–17:30
- Tuesday 08:00–17:30
- Wednesday 08:00–17:30
- Thursday 08:00–17:30
- Friday 08:00–17:30
- Saturday - Closed
- Sunday - Closed
About
Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.
Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:
• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial
Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.
What we do
Boiler, central heating and gas engineers
Heating contractors
Plumbers
Electricians
My work
Customer reviews
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5.0
107 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent firm, reliable and dependable.
Customer Service
Quality
Value
We have had a service contract with Smith & Byford Total Home Solutions since 2016 and have always been delighted with their service. Thankfully, for most of the past 8 years we have only required an annual boiler service and check, but when we have called them in an emergency they have always reacted promptly and made the repairs necessary with no extra charge, such as when the boiler sprang a leak last year. This week we called them out to investigate what we thought was a suspicious smell coming from the boiler, the engineer spent an hour and a half doing various tests and taking readings before he gave the boiler a clean bill of health, to reassure us all was well. Again, this came within our service contract, so no further charges. I wouldn't hesitate to recommend them to anyone who is looking for excellent service and peace of mind. 5 Stars + !
Customer in Greater London
, work completed
Recommended
Fantastic company
Customer Service
Quality
Value
Have used this company for many years, and would not use anyone else, from the office staff to the installers, I cannot fault their work. Minimum of mess made and care taken at all times. Informed what was happening every step of the way. We have had several large jobs done and have been very happy with all of them . More than happy to recommend them to anyone.
Customer in Surrey
, work completed
Recommended
Would not hesitate to recommend
Customer Service
Quality
Value
The service I received on the installation of a new boiler was excellent from start to finish. Customer Service and communication is first class. Nothing is too much trouble. They go the extra mile to ensure the customer is happy. I have also have a home service contract with them which compares favourably with others. I particularly appreciate they are a local company and there is never any issue with being able to contact them.
Customer in Greater London
, work completed
Recommended
Heating Repair
Customer Service
Quality
Value
Excellent customer service. Repair to heating system was quick and affordable. The engineer was extremely accommodating and helpful. Would highly recommend.
Customer in Surrey
, work completed
Recommended
Boiler Installation
Customer Service
Quality
Value
We were very pleased with the guys who installed the boiler for us. They were very friendly as well as being thorough in their work and careful in how they treated our house. Smith and Byford were very efficient throughout the quoting and contracting process and we were impressed that a follow up QC visit was arranged.
Customer in Surrey
, work completed
Recommended
Various plumbing work
Customer Service
Quality
Value
My experience with Smith&Byford was excellent, they were by far the most polite and friendly team of contractors I have worked with (I believed I had Andy and Bryn as fitters). They fitted a shower pump, replaced a sink, redid a toilet supply pipe and fitted an under-sink water filter in my kitchen, between the hours of 10 and 4. They took their shoes off straight away and were very curteous around the house, left everything clean and tidy when they left. The communication with the office regarding dates and invoicing was also very good, I spoke with Emma. What I appreciated a lot as well was that the team came out to do a proper survey of the work required (they came out twice, just to make sure), so that they could tell me what my options were and how to go about it. Previously I've had to pay a call out charge to a plumber just for him to tell me that he will need to order some parts and come back another time!
Customer in Surrey
, work completed
Recommended
Efficient
Customer Service
Quality
Value
We had had a problem with damp under the kitchen sink. Attempts to locate the problem over a number of months by our contracted maintenance had failed to identify the problem. In desperation we went to Which trusted traders and found Total Home Solutions. Andy and Bryn arrived at short notice. They were super efficient and speedily assessed and rectified the problem which other “professionals” had failed to do. When our current maintenance contract expires, we will be looking to Total Home Improvement for our boiler service etc.
Customer in Greater London
, work completed
Recommended
Effective solutions to many problems
Customer Service
Quality
Value
Smith & Byford installed a new boiler for me some 14 years ago. Since then I have had a Total Home Solutions policy with them to cover boiler servicing, central heating and plumbing. They have always responded quickly and efficiently to deal with the many problems that crop up around the home - running overflows, leaking taps, wonky ball valves, leaking WC cisterns, recalcitrant CH valves and boiler programmers. I also rely on THS for electrical work, the most recent being dealing with the aftermath of a water leak that affected my lighting. I really appreciate the professionalism of all involved in providing these services and their can-do attitude; I also know that I can rely on all tradesmen being properly qualified and vetted - something that can all too easily be faked nowadays.
Customer in Greater London
, work completed
Recommended
Quick and responsive
Customer Service
Quality
Value
We had a problem with a water leak in the shower room; it was diagnosed and the shower replaced very promptly. Great service. We have used Smith and Byford for many years and have always been impressed.
Customer in Greater London
, work completed
Recommended
Boiler Service
Customer Service
Quality
Value
It was really simple to book my boiler service for convenient day / time The work was carried out quick and professionally I would definitely use again
Customer in Greater London
, work completed
Recommended