Total Home Solutions

We were very pleased with the work that Jason carried out to replace our old Aqualisa shower with a new concealed Aqualisa shower. Excellent professional work. We are also grateful for the friendly and understanding support from Dee in the office. We highly recommend Smith and Byford.

I've had an annual service contract with Smith & Byford (Total Home Solutions) for the past 3 years and have been very happy with the service that they have provided. Over the weekend, we had something of an emergency, and their response was not only quick, efficient and professional but also, sensing my distress, reassuring and kind. I feel that customer service of this quality shouldn't go without recognition and wish to record my thanks to Dee (in the office) and Jason (who carried out the repair) for the exceptionally kind and efficient response.

A boiler probem occurred overnight - no hot water AM. Called and told an engineer would be along at some point before 1730hrs. Had a call after lunch to say engineer on way he arrived a few minutes later. Checked boiler and thermostat and could find no issue but thought perhaps a power cut overnight or a malfunction on the room stat, less likely, checked everything left in full working order. Reassured there are no serious issues

When my mother's boiler broke down, the guys were round in a flash! Sadly it was old and beyond repair, but we had a shiny new one installed in a jiffy (and at an affordable price!) Mum speaks very highly of the guys and was very impressed with the work and post clean-up saying they left the place spotless afterwards! A great local company that has served my family well for many years. Special thanks to Emma for overseeing a smooth and quick resolution to our emergency call out & thank you to all the guys for looking after mum and for providing electric heaters while she was without a working boiler. Great work!

We have had a service contract with Smith and Byford for over 10 years looking after our central heating system and recently had a new boiler installed by them. Their work is exemplary, the boiler was fitted with no problem within 24 hours of being booked and the fitters Andy and Bryn were punctual, extremely tidy and courteous throughout. The service engineers and back office staff go out of their way to make everything easy and you feel valued as a customer. They are highly recommended.

Having used Smith & Byford a number of times before, we did not hesitate in asking them to come and sort it out - which they did in their usual friendly, helpful and most efficient way. Full marks as usual. They will always be our first "port of call", and we will and have recommended them to anyone who asks.

I cannot rate this company highly enough. The service from the operator to the installer was exceptional. They were so flexible, so understanding. Having determined that the boiler needed to be condemned, they managed to change their schedules and install the boiler next day. My mother is 95, and they understood the urgency. The installers were professional, knowledgeable, charming. I know next to nothing about plumbing and boilers but felt I could trust this company 100%. Amazing.

I was extremely apprehensive about starting the installation on my house as it was a major install and has needed doing for a long time but due to the size of it I was holding off. Total Home Solutions were my ideal choice to do this work after receiving a few quotes. I was very impressed with how they handled everything. Total Home Solutions were very professional and did all the work to an extremely high standard. This job was very taxing as it was a big installation but they did everything superbly and there was nothing that was too much trouble. Emma, Bobbie and Dee looked after us in the office and took care of any extras that we needed doing and Andy and Bryn did all the work in the house and were polite, helpful and a pleasure to have around. Any problems that arose was treated with the utmost professionalism. I could not fault them for anything and I would recommend them to any one that wanted a major install or any work for that matter. Thank you again for all the work that you have done and for looking after us. I will be back for a replacement of my other boiler etc.

We were very happy with the installation of our new boiler. The engineers arrived on time, worked hard, were friendly and above all tidy. We had an initial issue where we had to change the installation date at very short notice and Emma was very understanding and very helpful in rearranging everything for us. All in all a very good experience and would definitely recommend them to family & friends.

My boiler installation was a particularly challenging job due to the length and set-up of the flue, including the considerable height at which it ran. In the months between the thorough and informative survey carried out by Derek, right to the post-installation phase, I received timely and comprehensive administrative support from Emma, expertly addressing any query or concern. In my long-term experience with the company, the office staff have consistently been a considerable asset, and the job was impeccably organised. The two installers, Andy and Bryn, proved very likeable, highly capable and remarkably tidy, ensuring that the work area was left spotless at the end of each day. Their presence over the installation period never felt intrusive. I would not hesitate in highly recommending Smith & Byford Total Home Solutions, particularly to those who consider focussed customer support a priority.